I use the Plantronics M3000 Blue Tooth ear piece.
Recently I have been missing 1/3 calls because the Blue Tooth won't pick them up and if I try to answer them on the XDA it comes up with "Unable to answer the call".
I don't know if this problem is related to the BT device but I certainly didn't encounter it before I started using it.
Any ideas on what's causing the problems and how to resolve it?
Thank you.
Fully charged
First we have to do some error tracking
Is the BT headset fully charged,
Secondly when missing the call was headset bonded
Was Bluetooth enabled on XDA and BT haedset enabled
Then we can go to some more serious problem checking
Fully charged
Very good points. I think fully charged may be an issue, but not always.
I am confident with bonding and connectivity.
Points aside, can't I override the BT connection and just collect the call by pressing <Send> on the XDAII?
yes
Yes you can also accept the calls with the handset green button, and then still press the accept button on your bt headset to transfer to that afterwoods, and vica versa
So back to my original problem
On one out of three occasions I am physically unable to answer my phone with the green <send> button, it displays the message:
"Unable to answer call".
Does anyone know why this message appears? Is there a conflict with my BT earpiece or could there be another issue all together?
Thank you.
What BT headset are you using. I have both the Jabra BT200 & 250 and have had issues with both picking up call from the headset.
I use the same set up Plantronics M3000 and XDA II, I also get this issue.
However, If I don't get to the phone in time (when I don't have the BT headset on) I still get the issue, My guess is that I am trying to accept the call but the caller has ended........
unable to answer incomming calls !!
hi - on my xda 2 i get the same problem and i am not using blue tooth at all - the xda 2 occasionally wil not pick up the incoming call. having read other posts on this site i am under the impression that the phone aspect of the xda 2 is prone to glitches and is a weak point........... further information around this point is sought :?
Re: unable to answer incomming calls !!
ohmlogic said:
hi - on my xda 2 i get the same problem and i am not using blue tooth at all - the xda 2 occasionally wil not pick up the incoming call. having read other posts on this site i am under the impression that the phone aspect of the xda 2 is prone to glitches and is a weak point........... further information around this point is sought :?
Click to expand...
Click to collapse
Me too! Even without BT headset!
XDA2 phone is very poor
Me too, XDA2 phone is rubbish
:?
Very happy with my XDA II and works well with my SE HBH-60 BT headset.
I have had the "unable to answer call" message too. Without a BT headset. I was under the impression I got this message when the call had just switched through to voicemail but the XDAII hadn't noticed yet.
Jamie
jwhitham said:
I have had the "unable to answer call" message too. Without a BT headset. I was under the impression I got this message when the call had just switched through to voicemail but the XDAII hadn't noticed yet.
Jamie
Click to expand...
Click to collapse
Originally, my opinion was that someone is calling my non-voice number. I have three mobile numbers : for voice, fax and data. I have the fax-number redirected to my mobile box (it's integrated messaging system where voice messages are delivered by mail as WAV files and faxes as PNG files). But the data-number isn't redirected. On my previous GSM phone, when someone called my data number, the message "data call - connect terminal by cable/IrDA" was displayed. So on XDA I thaught that "unable to answer call" message is displayed when someone dialed my data-number. But it wasn't true - he dialed my regular voice number, so it is a real serious bug !
Just to add to the record, I too have the problem of being unable to answer calls sometimes. This does not happen all the time though, every now and then but enough to be irritating. It's possible though I can't say for sure that pressing the 'answer' soft button rather than the green hardware button is more reliable as I've not had that problem with the 'answer' soft button.
maybe some of those issues are a result of some of the more exotic gsm stuff like
I have three mobile numbers
Click to expand...
Click to collapse
and prepay'd sim and .......
diamondjimxda2, I think your problem could be caused by something else.
I am - like you - with Vodafone - and I also use a BT headset (Jabra 200). Every few times I have the problem that I cannot answer incoming calls - bother with and w/o the headset.
For me it doesn't occur directly after a soft reset, but after a few hours of use. So far my best guess is a relation to some software and I currently suspect Pocket Informant being the source... at lest I noticed a few times that answering a call worked before I opened PI and didn't anymore when it is running.
Not that I now think PI is the problem, but something doesn't quite work together as it should...
By the way: my device information is
ROM version 1.03.00 USA
Radio Version 1.05.14
Ext ROM Version 1.03.43
Related
Both my colleague and I use XDA2s and we work in the same office. Today, both of us have had incoming calls, while the unit is in its cradle. I took mine out of the cradle, checked who was calling and hit the green button. The call was answered (according to the display) but I could hear nothing. My colleague had exactly the same happen to him, from a different caller. Has anyone else had this, or is there a technique to answering a call when the XDA is in its cradle?
Hello,
I have had no problem answering calls from within the cradle -
I did exactly as you said - picked up the device from the cradle, but I pressed the "answer" button on the screen, all works fine for me.
Cheers
I have answered lots of times the same way with no problems, I've even put the unit on speakerphone... Very handy when cradled...
Did you use a headset before?
The following happend for me once:
I use the headset for listening music. Phone is ringing. I unplug the headset, because I have a poor quality Hama one, and in a loudy bus, the internal speaker of the PDA is better.
But I hear nothing. The only way to take a phone call, with the headset.
I think the PDA's headset connector switch was wrong. After I plug and unplug the headset many times, my wallaby worked. (The PDA felt the headset plugged, so switch off the speaker but the headset wasn't pluged. Soft reset did not help)
This is my story
Rayan said:
I have answered lots of times the same way with no problems, I've even put the unit on speakerphone... Very handy when cradled...
Click to expand...
Click to collapse
Same thing with me, I answer lots of calls using the speakerphone while imate is on cridle... I have no problems at all.
GoldenSands said:
Same thing with me, I answer lots of calls using the speakerphone while imate is on cridle... I have no problems at all.
Click to expand...
Click to collapse
There is a setting, to automatically switch on speakerphone when PDA in the cardle?
Thanks!
Thanks, everyone, for the feedback. Neither of us had used headphones, but we both have BT headsets, which we had used that morning - one's a Jabra BT200 and the other is a Bluetrek G2. I don't know whether that is relevant or not.
If anyone out there uses a BT headset and can tell me how they select a number from contacts and ring it so that the headset works - I'd like to know! Mine only seems to work if initiate the call from the headset.
(off topic, sorry) is there any way of getting the phone to answer calls/dial calls in hands free mode? or creating a profile that does so (ie when i am in car and xda is in a (non handsfree) cradle.
Re: Thanks!
andyb said:
Thanks, everyone, for the feedback. Neither of us had used headphones, but we both have BT headsets, which we had used that morning - one's a Jabra BT200 and the other is a Bluetrek G2. I don't know whether that is relevant or not.
If anyone out there uses a BT headset and can tell me how they select a number from contacts and ring it so that the headset works - I'd like to know! Mine only seems to work if initiate the call from the headset.
Click to expand...
Click to collapse
have you tried turning off bluetooth headset from the today screen, that may cure your problem.
Sallala said:
There is a setting, to automatically switch on speakerphone when PDA in the cardle?
Click to expand...
Click to collapse
I do not know if this feature is availble. I did a little search on my imate but did not find such a feature! but will be nice to have it!
The only option available is to asnwer received calls after certain rings!
it would be worth cheching how old the rom version is on your xda2 as there is an issue with the very early versions of the rom (1.03.00) for example. In this version nither the cell line or the gprs cant be connected while the XDA2 is in its cradle. current version should be 1.60.00.
hope this helps
Voice dialing from bluetooth works fine while my K-Jam is on, but when it goes into standby mode it doesnt work. I press the button on the headset and I get the headset beep indicating it has connected, but I never hear the speed dail beep. If I bring the K-Jam out of standby mode, I can see the speed dial program is on teh screen, but it seems stuck. Maybe any ideas?
Thanks, John
All Wizards suffer from this; currently no known way around it, hopefully a update will cure this issue or someone will find a way.
A little more digging and I have seen where others have tried to find a work around. Here is what I am doing for now. I am turning off automatic standby and using the "device lock" to keep buttons from accidentally being pushed instead of putting it in standby by pushing the power button. I am not sure what the battery usage will be now, but I will test it for awhile and see. By the way, does anyone know how I can assign one of the hard buttons to device lock? Is there an exe somewhere or can someone point me to a registry entry for this?
Thanks
haven't found keylock yet, but found "power off"
may create a short cut in programs?
My Qtek does not have this problem.
I'm using voicedial from my bluetooth headset. It works perfect even when the phone is in standby mode! It wakes up and makes the call perfectly!! I have a Qtek 9100 and a SonyEricsson HBH-662.
same here with my dopod 838 and HBH-662 it seems to work nicely even if the device is in standby. Is this because of the headset?
::adit
No problem here either...
Dutch MDA Vario + HBH-662 headset - works like a charm standby or not.
By the way... why bother installing MS Voice when the Wizard comes with it's own voice dialing utility?
lisa1982 said:
By the way... why bother installing MS Voice when the Wizard comes with it's own voice dialing utility?
Click to expand...
Click to collapse
Probably because MS Voice Command is based on speaker independent recognition. So, you don't record a voice tag for the few contacts you dial most often, you just say 'call <contact> at|on mobile|home|work' and it will try and recognise the contact from your entire list.
Also pretty cool for casually pressing the button and asking 'what appointments do I have today' and having the details and locations read out to you...
Dox
lisa1982
OEM voicedial does not allow you to dial by digits 5-5-5-1-2-3-4 etc OEM voice dial is limited to voice tags MS Voice Command allows you to dial any contact in you're list also the ability of MS VC to announce upcoming appointments etc.
There are more these are only a few examples.
Can you guys that are able to make BT calls from standbye mode post what rom etc you have installed?
Thanks, John
Question for all you guys with the SE HBH-662 headsets. Does the caller ID on the Headset work? Meaning when you get an incoming call does it scroll the phone number only or does it display the name of the contact (if you have them in your contacts)? And how is the battery life of the headset ? I've got a Motorola HS850 which I love but I'm having the same problem with voice dialling from Standby and am willing to buy another headset if it works.
Thanks.
Hi firas,
Only the number is displayed in a scrolling fashion and it has a good battery life. Highly recommended
I have the HBH-600 but dont think it would work any different with another headset. My K-Jam receives the signal, and beeps, but seems to get stuck after that. When I take it out of standbye after trying it, I see the voice app is open, but seems to be stuck. If another headset will fix the problem, I would gladly buy it.
John
techspy
My HBH-660 does the same thing as your's I may go ahead and get the HBH-662 and try it thogh, if it will fix the issue that would be great.
marka2k said:
All Wizards suffer from this; currently no known way around it, hopefully a update will cure this issue or someone will find a way.
Click to expand...
Click to collapse
One method that does work is to use the "redial" function on your headset. On my HS850 it's press and hold the call button. The Wizard _will_ wake up and start dialling your last used number. Just tap the headset button again to cancel the call, and you're ready to use Voicedail.
Initiating a redial then cancelling it to get the phone to wake up is a work around but not a fix. I hope they resolve this or if the HBH-662 does work I wonder what the difference is?
marka2k said:
Initiating a redial then cancelling it to get the phone to wake up is a work around but not a fix.
Click to expand...
Click to collapse
Thanks for your constructive input and for stating the obvious :roll: I was simply correcting your statement that there is "currently no known way around it" which is not true. All it takes is two extra button presses.
Tried my new Wizard last night with my old Plantronics M3000 bluethooth headset, Device was in stanby and when i pressed the button on the headst it woke up and voice dailed no problems.
I am using the standard T- Mobile roms with the MDA Vario as it is only a day old.
Hope this helps
I can use the talk button to answer incoming calls on headset. Anybody knows a way to use that button for voice calling etc?
Hello
Just been browsing and I notice you have asked the same question as me, I did not notice it before as I searched for handsfree.
Anyway, what model do you have? I am SPV M600, I only noticed this problem today as I have just installed MP3's onto my SD card. While I had the headphones on I tried handsfree and noticed I could not activate voice dial with the button although I could answer and close calls.
On all of my old phones, I just pressed the button, it activated voice dial and I called the number, but not this phone.
I have set up voice dial on the phone, voice tagged contacts, and it is working great, none are failing to be recognised.
Have you managed to sort out the problem yet?
I called my phone supplier they could not help as they do not have a technical dept, and Orange just wont answer the phone, customer service is dreadful lately.
Dodgy headset ??
I got my SPV M600 today and headset works fine, and the use headset selection under phone settings is greyed out as well
Sorry I replied to the wrong thread. I dont know how to get the voice dial on the headset.
Spenner said:
Dodgy headset ??
I got my SPV M600 today and headset works fine, and the use headset selection under phone settings is greyed out as well
Click to expand...
Click to collapse
Hi Spenner.
When you say your headset works, does it activate the voice dial software when the silver button is pressed or does it just answer and close calls?
Voice Dial
I think it can be solved with a registry modification. Unfortunately I cannot solve the problem myself. I tried all the properities bu I couldnt find any related one.
My phone is O2 XDA and just like you I only can answer and hang up calls by headset button.
i was asking about how to change behaviour of this button, hovewer nobydy knows
I would like to push it 1,2,3 times or push & hold and assign different actions for different pushes
it all used to work beautifully on my Orange M600. Then I upgraded to the Dopod ROm and the voice speed dialler i gone.
Bloody annoying! Can't work out how to get it back...
If I have a bluetooth device connected to my XV-6800, is there a setting or something I can do that will allow me to answer the phone with the call button on the phone, but have it connect to the bluetooth device? Right now if I hit the call button, it only goes through the phones speaker as if the bluetooth device was not connected. For me to answer a call using the bluetooth device, I have to hit the button on the bluetooth device.
Thanks,
Jeff
That's really strange. I know that I don't have the same phone as you (I have touch Elf). I have noticed this. When I have my device connected to bluetooth headset or my handsfree car kit, I can still hit the green call button to anser the phone when I get a call and the call is still transmitted to my bluetooth. I can even still make a call by hitting the green call button, dialing the number and still all through bluetooth.
It sounds like your device is not associating properly with the bluetooth device. Go into your bluetooth settings and check to make sure that you are connected properly for hands free - Go to settings - bluetooth and click on your device to make sure that hands free is checked.
I have also noticed that on a rare occasion, my bluetooth does not connect properly and although paired, does not transmit and sound did come through phone when it shouldn't have. To fix this, I did a soft reset and all was good. It happened to me about three times since I bought the phone in Dec 2007.
hotrod101 said:
That's really strange. I know that I don't have the same phone as you (I have touch Elf). I have noticed this. When I have my device connected to bluetooth headset or my handsfree car kit, I can still hit the green call button to anser the phone when I get a call and the call is still transmitted to my bluetooth. I can even still make a call by hitting the green call button, dialing the number and still all through bluetooth.
It sounds like your device is not associating properly with the bluetooth device. Go into your bluetooth settings and check to make sure that you are connected properly for hands free - Go to settings - bluetooth and click on your device to make sure that hands free is checked.
I have also noticed that on a rare occasion, my bluetooth does not connect properly and although paired, does not transmit and sound did come through phone when it shouldn't have. To fix this, I did a soft reset and all was good. It happened to me about three times since I bought the phone in Dec 2007.
Click to expand...
Click to collapse
The bluetooth is properly connected. When I make a call and hit the green call button, it does go through the bluetooth device. It is only when answering a call it does not go through the bluetooth device when I hit the green call button. Yes, very strange. Oh well, I was hoping somebody might have some insight.
Jeff
jeffgman said:
The bluetooth is properly connected. When I make a call and hit the green call button, it does go through the bluetooth device. It is only when answering a call it does not go through the bluetooth device when I hit the green call button. Yes, very strange. Oh well, I was hoping somebody might have some insight.
Jeff
Click to expand...
Click to collapse
What radio and Windows ROM are you using? I know that some of the different ones fixed some BT issues. When my headset is connected it always goes to my headset no matter what I push. Sometimes I have it in my pocket and forget and then can't hear anything on the phone. I believe you can force it to go to your headset after answering the call though.
jambrose said:
What radio and Windows ROM are you using? I know that some of the different ones fixed some BT issues. When my headset is connected it always goes to my headset no matter what I push. Sometimes I have it in my pocket and forget and then can't hear anything on the phone. I believe you can force it to go to your headset after answering the call though.
Click to expand...
Click to collapse
I am currently using DCD 3.2.6 with radio 3.37.75. To be honest I am not sure I have tried it with this combination. But, I have had the problem with a DCD rom, I just don't remember which radio.
My phone has always bypassed the bluetooth earpiece if I press the answer button on the phone and not the button on the earpiece. It did it from day one with the stock verizon rom and it still does it with my custom dcd rom.
I like the option of bypassing the earpiece to answer a call, especially in a crowd. Also I have the incoming calls announced thru the earpiece. This allows me to know who is calling without even looking at the phone or touching it to answer it thru the earpiece.
This is my insight on this. I hope this helps.
Are you using Voice Command? Is the sound very low?
tommvee said:
My phone has always bypassed the bluetooth earpiece if I press the answer button on the phone and not the button on the earpiece. It did it from day one with the stock verizon rom and it still does it with my custom dcd rom.
I like the option of bypassing the earpiece to answer a call, especially in a crowd. Also I have the incoming calls announced thru the earpiece. This allows me to know who is calling without even looking at the phone or touching it to answer it thru the earpiece.
This is my insight on this. I hope this helps.
Click to expand...
Click to collapse
jeffgman said:
If I have a bluetooth device connected to my XV-6800, is there a setting or something I can do that will allow me to answer the phone with the call button on the phone, but have it connect to the bluetooth device? Right now if I hit the call button, it only goes through the phones speaker as if the bluetooth device was not connected. For me to answer a call using the bluetooth device, I have to hit the button on the bluetooth device.
Thanks,
Jeff
Click to expand...
Click to collapse
Mine operates the same way. I don't beleive this is a "flaw", and may vary by type of bluetooth device being used. OP is looking for a way to override this setting / feature if anyone knows. Personally, I like the option of taking it on the phone for privacy reasons as my BT device is through the car speakers.
ande8150 said:
Mine operates the same way. I don't beleive this is a "flaw", and may vary by type of bluetooth device being used. OP is looking for a way to override this setting / feature if anyone knows. Personally, I like the option of taking it on the phone for privacy reasons as my BT device is through the car speakers.
Click to expand...
Click to collapse
I agree, I don't necessarily think it is a flaw. I would prefer to have mine answer with the bluetooth if I hit the green call button. I was just wondering if there is a setting some where that I am overlooking to have it the way I would prefer.
I just tried it again with the DCD 3.2.6 and 3.37.75 radio. As has been mentioned above, it does not appear to be related to a rom or radio, it is a feature of the phone.
A friend of mine has an iphone, and when they get a phone with a bluetooth earpiece enabled, they get options on the screen which say answer, answer on phone, or ignore. Or something along those lines. I like having those options, but understand if it is not available on the 6800.
Thanks for all of the replies.
Jeff
I have a stock Tilt2 from AT&T. MS Voice Command v1.6.21849 came with it, but has a problem. When trying to call a contact, or dial a number, it can't actually initiate the call. it shows the contact briefly, and that's it. If you tell it to show the contact, no problem. But trying to call a contact, or dial a number, won't work. I have both "Contacts" and "Phone" enabled in settings. I have searched the site here for hours & been unable to find anyting. Any help would be greatly appreciated!
Edited to add: The problem only arises when using a bluetooth Headset. Thanks in advance again!
Same Problem
I have noticed the same problem. I did discover if I had the phone in my hand (outside the case or pocket) that it worked. I wonder if the mic input transfers back to the handset after the initial inquiry (i.e first beep, "call contact x" second beep, voice input transfers to handset microphone.)
Mine doesn't care in hand or not. VC is getting the command just fine, it just can't initiate dialing? When BT is NOT connected: Hold the send key, listen for the tone, speak command, verify correct contact, contact briefly shows on screen, phone dials number. When BT IS connected: push the headset button OR hold the send key, listen for the tone, speak command, verify correct contact, contact briefly shows on screen, there's a dull tone and that's the end. So VC is getting the information because it pulls up the right contact. It just can't initiate dialing.
Nakel said:
Mine doesn't care in hand or not. VC is getting the command just fine, it just can't initiate dialing? When BT is NOT connected: Hold the send key, listen for the tone, speak command, verify correct contact, contact briefly shows on screen, phone dials number. When BT IS connected: push the headset button OR hold the send key, listen for the tone, speak command, verify correct contact, contact briefly shows on screen, there's a dull tone and that's the end. So VC is getting the information because it pulls up the right contact. It just can't initiate dialing.
Click to expand...
Click to collapse
Hmm. I just tried it on my stock ROM ATT Tilt 2 and it works ok. However, I need to get the timing just right. If I confirm the contact too soon, nothing happens. If I wait 1-2 seconds before confirming, it works. Stupid Widcom Bluetooth stack.
GermanGuy said:
Hmm. I just tried it on my stock ROM ATT Tilt 2 and it works ok. However, I need to get the timing just right. If I confirm the contact too soon, nothing happens. If I wait 1-2 seconds before confirming, it works. Stupid Widcom Bluetooth stack.
Click to expand...
Click to collapse
That works for me too. Thanks! Weird though, works only if I initiate the call from the headset. If I initiate the voice dialing from the send key, while a BT headset is attached, still doesn't work...
Incoming caller announce
Does incoming call ounce work for you on the tilt 2? My announces over the speaker phone regardless of my settings.
GermanGuy said:
Hmm. I just tried it on my stock ROM ATT Tilt 2 and it works ok. However, I need to get the timing just right. If I confirm the contact too soon, nothing happens. If I wait 1-2 seconds before confirming, it works. Stupid Widcom Bluetooth stack.
Click to expand...
Click to collapse
thanks for the tip. i was ready to give up on vc. waiting is such a simple solution. appreciate the help.
GermanGuy said:
Hmm. I just tried it on my stock ROM ATT Tilt 2 and it works ok. However, I need to get the timing just right. If I confirm the contact too soon, nothing happens. If I wait 1-2 seconds before confirming, it works. Stupid Widcom Bluetooth stack.
Click to expand...
Click to collapse
That worked for may also, thank you.
Annouce works on held call
Hey guys,
I noticed today while i was on a call, another call came in and the voice command announced the call in my bt as it was suppose to.
I guess this goes back to the timing issue that was discussed on another thread about microsoft needing to update the vc software to work with these new BT stacks.
Anybody had any luck or can post bt headsets that actually work.
I upgraded from a Fuze which worked great with my headset not i have nothing working with the tilt 2
Please advise
andersondb1 said:
Hey guys,
I noticed today while i was on a call, another call came in and the voice command announced the call in my bt as it was suppose to.
I guess this goes back to the timing issue that was discussed on another thread about microsoft needing to update the vc software to work with these new BT stacks.
Anybody had any luck or can post bt headsets that actually work.
I upgraded from a Fuze which worked great with my headset not i have nothing working with the tilt 2
Please advise
Click to expand...
Click to collapse
I have a Blue Ant Q1 that works very good with the tilt 2 & VC. It will read my text, e-mails, & in-coming calls all over the BT. Sometimes the messages & e-mails will flop back & forth over blue tooth & speakerphone. Plus, I can listen to my music on the Q1 as well.
I have the BlueAnt Q1 headset also and contrary to what was said eariler it does not announce incoming through the Tilt 2 Voice Commander software. This headset has its on software the will announce incoming phone number only but is not able to link that number to a name in your contacts.
Its a very neat headset as everything is done by voice commands. But like all the other headsets talked here it will announce everything else (Emails, appointments, test messages, etc) but incoming caller information through VC.
you ever get the feeling the left hand (microsoft)doesn't know what the right hand (bluetooth manufacturers) is doing?
The awkward voice command delay
GermanGuy said:
Hmm. I just tried it on my stock ROM ATT Tilt 2 and it works ok. However, I need to get the timing just right. If I confirm the contact too soon, nothing happens. If I wait 1-2 seconds before confirming, it works. Stupid Widcom Bluetooth stack.
Click to expand...
Click to collapse
I agree completely. On my original tilt, you said "yes" right after the voice command confirmation prompt. With the Tilt 2 I need to wait about an awkward pause longer otherwise I get a call disconnected beep in the handset and the call does not go through. If anyone finds a registry value or other fix for this, I'd be greatly appreciative!
The text message announcements DO NOT WORK, but the email announcements DO! what's up with that?! can anyone explain this one to me? i even tried adding registry edits with no luck. i've tried several ideas and nothing seems to work. i believe there is a way to get it to work, as it does announce the emails as they come in, but i can't figure it out.
These issues are all because of the new Bluetooth Stack in Windows Mobile 6.5. MSVC is old and written for the old MS BT Stack. It will not be updated, so unfortunately what you get is what you get.
I have the same problem; incoming calls are announced just fine but text messages are not read to me as with my WinMo 6.1 Tilt. I really wish there was a fix for this!