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Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt
Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike
Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.
Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt
An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt
for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it
Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.
Is there any portal to get the settigs to the O2 phone directly?
Hi,
I have upgrade to the latest rom 20060426B1WWE.
When I get a call the GPRS is not suspended.
Can sameone with the old rom check how it works?
http://www.seeo2.com/support/XdaAto...ll&faq_id=1394&type=faq&category_id=197#q1394
Q7 Will GPRS get disconnected if a phone call comes in?
Answer:
Priority will go to phone calls. Thus, GPRS will be suspended during the call and automatic resumed after the call.
Maybe a bug?
JoseF
Hi,
The point is a don´t get the call. It goes direct to the voice mail.
If using Wifi then the connection drops and I can answer the call.
Any ideas why
JoseF
Yes same here in india with Cellone service, i installed all the three roms available on this site and some setting combinations ie network to automatic / manual etc
the problem persists, i have a unlimited gprs package with the service but cannot use, i tested the sim on P910, Nokia 6680 works perfectly, so not a sim problem not a service problem, it is the problem with O2 Atom, having this problem since day one
hope newer roms will have this problem solved
GPRS can use 1, 2 or 4 data slots depending how busy the cells (towers) are in your area. If you happen to be using 4 slots and you get a call the call will not get through, if you're only using 1 or 2 slots then your call can get through...
Pot luck really...
JohnK1973
thanks for the info,
but i do not know if the setting you mentioned is changable, as ichecked my atom there is no option, i checked immedialetly one after the other once on atom and next on P910 same location same chair same room, it works on P910 but not on atom i can confirm because i called the cell from my landline (the land line is of different service provider)
Video call doesn't work ***UPDATE!*** NOW IT WORKS JUST FINE!!
READ THE BOTTOM OF THIS MESSAGE FOR UPDATE!!
When I try to make a video call with my dutch t-mobile vario 2 to another dutch t-mobile vario 2 user it disconnects me right away. My friend has made a video call from his vario 2 with a other cellphone umts user with success. His and my college's whom all had the vario 2 can't also seem to make a video call with eachother.
What is the problem with it? We all have 3G/UMTS connections and still it doesn't work. Is this just a setting we need to adjust? Is it T-Mobile NL that won't allow any video call connections?
PLEASE HELP ME / US OUT GUYS!!
I love my vario 2 but still haven't seen this video calling work. Video calling was also one of the reasons why I bought this phone...
Thx a million is advance
=======================================================
Ok guys! T-Mobile finally called me after 5 days and couldn't test it at that moment. After 2 days a technician called me and he checked my connection and that of a friend of mine whom I gave the number of to be checked also.
What he saw was that they (T-mobile) FORGOT to turn my video-call-option ON!!
Now it works perfectly!
So guys if it doesn't work just call T-mobile and they'll turn the video call option ON
btw! VIDEO CALL RULES!!! lol
Enjoy!
hlc1971,
Have you contacted t-mob NL customer service ? I am very courious whay they will say.
By the way, how much do you pay per month to have UMTS in your t-mob NL subscription?
Yeah I contacted T-Mobile this evening and their technical department is going to give me a call about this problem. I'll let you guys know what their answer to this problem is.
Here in The Netherlands we only have to pay 10 euro's a month for an unlimited GPRS/UMTS/HSDPA connection.
hlc1971 said:
Yeah I contacted T-Mobile this evening and their technical department is going to give me a call about this problem. I'll let you guys know what their answer to this problem is.
Here in The Netherlands we only have to pay 10 euro's a month for an unlimited GPRS/UMTS/HSDPA connection.
Click to expand...
Click to collapse
But it's only 64 kilobyte download!
For the 1,8 meg connection, it costs about 70 euro's.
I don't know anyone with the video call function, so I can't test it with my T-Mobile contract.
I'll post something here if it works, or not.
That's what I tought.
I have Magician at this moment (The MDA Vario II has not came yet, I ordered last week) and I also subscribed to the Web'n'Walk for 10 euro / month.
When I use the Vario II, will it AUTOMATICALLY use HSDPA 64 Kbps ???? Do I need to contact the customer service to activate HSDPA in my account ???
Or will it still use the GPRS connection like the old Magician ???
Thanks.
TiMMah!!! said:
But it's only 64 kilobyte download!
For the 1,8 meg connection, it costs about 70 euro's.
I don't know anyone with the video call function, so I can't test it with my T-Mobile contract.
I'll post something here if it works, or not.
Click to expand...
Click to collapse
hlc1971 said:
When I try to make a video call with my dutch t-mobile vario 2 to another dutch t-mobile vario 2 user it disconnects me right away. My friend has made a video call from his vario 2 with a other cellphone umts user with success. His and my college's whom all had the vario 2 can't also seem to make a video call with eachother.
What is the problem with it? We all have 3G/UMTS connections and still it doesn't work. Is this just a setting we need to adjust? Is it T-Mobile NL that won't allow any video call connections?
PLEASE HELP ME / US OUT GUYS!!
I love my vario 2 but still haven't seen this video calling work. Video calling was also one of the reasons why I bought this phone...
Thx a million is advance
Click to expand...
Click to collapse
I have the same problem with my tytn and tmobile web-n-walk NL.
I cant seem to get video call to work with another tytn.
It did work one time with a nokia cellphone.
I gave up hope to ever make a video call with a tytn.
gogol said:
That's what I tought.
I have Magician at this moment (The MDA Vario II has not came yet, I ordered last week) and I also subscribed to the Web'n'Walk for 10 euro / month.
When I use the Vario II, will it AUTOMATICALLY use HSDPA 64 Kbps ???? Do I need to contact the customer service to activate HSDPA in my account ???
Or will it still use the GPRS connection like the old Magician ???
Thanks.
Click to expand...
Click to collapse
Yeah. When I bought my Vario II, I automatically got the higher speeds.
gogol said:
That's what I tought.
I have Magician at this moment (The MDA Vario II has not came yet, I ordered last week) and I also subscribed to the Web'n'Walk for 10 euro / month.
When I use the Vario II, will it AUTOMATICALLY use HSDPA 64 Kbps ???? Do I need to contact the customer service to activate HSDPA in my account ???
Or will it still use the GPRS connection like the old Magician ???
Thanks.
Click to expand...
Click to collapse
Overhere it switches AUTOMATICALLY from GPRS to HSDPA where it's possible. Before I had the MDA Compact (GPRS only) and just renewed my contract for a year together with the gprs package for 10 euro's/month. And indeed it switches automatically from "G" to "3G".
I just read that with the provider KPN you need to pay for whatever connection you like. So a GPRS connection was around 30 euro's a month and a HSDPA connection around 70 euro's.
Not with T-Mobile... not yet tho...
hlc1971 said:
Overhere it switches AUTOMATICALLY from GPRS to HSDPA where it's possible. Before I had the MDA Compact (GPRS only) and just renewed my contract for a year together with the gprs package for 10 euro's/month. And indeed it switches automatically from "G" to "3G".
I just read that with the provider KPN you need to pay for whatever connection you like. So a GPRS connection was around 30 euro's a month and a HSDPA connection around 70 euro's.
Not with T-Mobile... not yet tho...
Click to expand...
Click to collapse
What do you mean not yet?
They changed their whole priceplan for data-connections when HSDPA came, they must have thought about it quite well.
I don't think it will get more expensive in time.
Or do you have some inside information you want to share?
TiMMah!!! said:
What do you mean not yet?
They changed their whole priceplan for data-connections when HSDPA came, they must have thought about it quite well.
I don't think it will get more expensive in time.
Or do you have some inside information you want to share?
Click to expand...
Click to collapse
hahaha No I don't have no inside information about T-Mobile getting more expensive but if KPN doesn't lose a lot of members because of the high pricing of HSDPA T-Mobile NL might wanna take a bite out of that pie also
I just wouldn't be supprised about it...that's al I'm saying
OH! The best friend of my uncle is an ambassedor at T-Mobile. She might enlighten me some more about it...
Will come back on this if I can get a hold on her...
UPDATE!!
Ok guys! T-Mobile finally called me after 5 days and couldn't test it at that moment. After 2 days a technician called me and he checked my connection and that of a friend of mine whom I gave the number of to be checked also.
What he saw was that they (T-mobile) FORGOT to turn my video-call-option ON!!
Now it works perfectly!
So guys if it doesn't work just call T-mobile and they'll turn the video call option ON
btw! VIDEO CALL RULES!!! lol
Enjoy!
How is 64kbps HSDPA??? That's around EDGE speeds!
Woah .. do we have to pay for this option ? I have Web'n'Walk with T-Mob NL for 9.5 euro / month.
We can only do video call with other MDA Vario II user right ? Or with other device like Nokia too?
hlc1971 said:
Ok guys! T-Mobile finally called me after 5 days and couldn't test it at that moment. After 2 days a technician called me and he checked my connection and that of a friend of mine whom I gave the number of to be checked also.
What he saw was that they (T-mobile) FORGOT to turn my video-call-option ON!!
Now it works perfectly!
So guys if it doesn't work just call T-mobile and they'll turn the video call option ON
btw! VIDEO CALL RULES!!! lol
Enjoy!
Click to expand...
Click to collapse
gogol said:
Woah .. do we have to pay for this option ? I have Web'n'Walk with T-Mob NL for 9.5 euro / month.
We can only do video call with other MDA Vario II user right ? Or with other device like Nokia too?
Click to expand...
Click to collapse
I have the same web'nWalk with T-Mobile NL just like you!
Just call their customer service number: 0624001200
Say you need your video-call option turned on by the technical department
And your good to go
Oh! And then you can call anybody with a HSDPA connection on any phone
Enjoy!
I hope someone will understant what am talking about !
there is somthing that am missing from normal phones that i can't find it in PPC which is waiting notification !
for e.g if i called someone and he is allready on the phone i will hear a tone or a messag will pop up like nokia phones
this option is only avilibal in one O2 PPC
and i think this one here
aref said:
I hope someone will understant what am talking about !
there is somthing that am missing from normal phones that i can't find it in PPC which is waiting notification !
for e.g if i called someone and he is allready on the phone i will hear a tone or a messag will pop up like nokia phones
this option is only avilibal in one O2 PPC
and i think this one here
Click to expand...
Click to collapse
ehh..every HTC Phone is capable to do so (al my older htc's could do that...you just have to configure "Call Waiting" (i think) on your phone..)
TheVmaster said:
ehh..every HTC Phone is capable to do so (al my older htc's could do that...you just have to configure "Call Waiting" (i think) on your phone..)
Click to expand...
Click to collapse
No my friend this option will allow you to receive another call whil you are busy with onther call
but what if you call someone and he is on the phone other mobiles will give you a kind of alram ( messag or tone ) to tell you that the one you are trying to call is busy with other call
:-D
aref said:
No my friend this option will allow you to receive another call whil you are busy with onther call
but what if you call someone and he is on the phone other mobiles will give you a kind of alram ( messag or tone ) to tell you that the one you are trying to call is busy with other call
:-D
Click to expand...
Click to collapse
Yes, I know what you mean. I miss that function too since I change to a PPC 3 years ago... have not been able to fine this feature (yet).
Here are two options.
First is an auto-responder like what you were talking about. I don't know if it is any good. Should have trial period. This is the first one that i found through Google.
http://www.bytesurge.com/mobiledownloads.aspx
Second is SPB Phone Suite which gives you (I think) a button to reject a call and send a preset message in one click.
http://www.spbsoftwarehouse.com/products/phonesuite/?en
Just search PPC sms auto responder on google.
am talking about somthing els
I use this with my Trinity all the time.
It is PROVIDER SETTING which can be switched on in phone settings.
Example: I am talking to my friend Mr. A. While I am talking my wife calls. I hear a sound and On the screen I see ("wife calling") I than have the option to take wifes call (while Mr A. has to wait).
Is that what you mean?
saminegm said:
I use this with my Trinity all the time.
It is PROVIDER SETTING which can be switched on in phone settings.
Example: I am talking to my friend Mr. A. While I am talking my wife calls. I hear a sound and On the screen I see ("wife calling") I than have the option to take wifes call (while Mr A. has to wait).
Is that what you mean?
Click to expand...
Click to collapse
Saminegm, yes my Trinity is working like what you are saying above.
However, what I meant is something else. Allow me to explain.
Say the scenario is that my wife is talking to Ms B. My wife has call waiting activated on her cellular service. IF I call her while she is on the phone talking to Ms B, on my trinity side, I get a ringing tone without any indication that she is on the phone (which will leave me thinking why she is not picking up).
In the same scenario, should I be using a nokia phone (you all can try), if I call my wife while she is on the phone with Ms B, on my nokia phone screen I will see Caller waiting, and I will also be getting a ringing tone as well. This way I know she is talking on the phone and I won't go wondering why she is not picking up the phone.
Do you all get me now?
Call waiting tone
The call waiting tone is a network thing - I have that supported in my Trinity and I also had that in my Prophet (and obviously in all land and cellular phones). This leads me to believe that you need to talk with your service provider about that.
I always hang up the minute I hear I am on someone's call waiting.. I hate for them to have to switch calls in the middle.
Hi,
when I call someone with any PPC and the other person is on the phone, I get the busy-ringtone and Windows Mobile displays "busy" on the screen.
Or am I wrong?
dnts said:
The call waiting tone is a network thing - I have that supported in my Trinity and I also had that in my Prophet (and obviously in all land and cellular phones). This leads me to believe that you need to talk with your service provider about that.
I always hang up the minute I hear I am on someone's call waiting.. I hate for them to have to switch calls in the middle.
Click to expand...
Click to collapse
Yes I agree that tone is a network thing, however my network cellular support some sort of 'display notification' on the LCD of nokia phones regarding the other party is on the phone. I am just wondering if this 'display notification' is available here on the trinity ...
No No No :-D
to make it simple lets amagen :-D
tom was trying to call joe ! But joe is busy with other call , if tom is using Nokia phone he will see a message on the phone with the word ( waiting ) so tom knows joe is busy and may be he can't talk to him !!
But if tom like me and he is using a PPC he will keep calling and can't know that joe is on the phone .
of course if your phone support more than one call
aref said:
But if tom like me and he is using a PPC he will keep calling and can't know that joe is on the phone .
of course if your phone support more than one call
Click to expand...
Click to collapse
This is only the case if 'Joe' has set up his network/phone so that he can switch between two conversations. If Joe's network/phone only allows one conversation at a time, the caller will get a 'busy' tone.
Plastriq said:
This is only the case if 'Joe' has set up his network/phone so that he can switch between two conversations. If Joe's network/phone only allows one conversation at a time, the caller will get a 'busy' tone.
Click to expand...
Click to collapse
Yes :-D i have this option i can switch between calls so anyone can help me ?
I miss that option as well... Hope if O2 tell us how they solve it?!!!!
man2003 said:
I miss that option as well... Hope if O2 tell us how they solve it?!!!!
Click to expand...
Click to collapse
Hope if O2 tell us how they solve it?!
aref said:
I hope someone will understant what am talking about !
there is somthing that am missing from normal phones that i can't find it in PPC which is waiting notification !
for e.g if i called someone and he is allready on the phone i will hear a tone or a messag will pop up like nokia phones
this option is only avilibal in one O2 PPC
and i think this one here
Click to expand...
Click to collapse
My old Ericsson (NOT Sony Ericsson) phone does that as well. It displays "Call Waiting at Other Party" when I call the other guy who is already on the phone.
It is some info for me - but I don't think I can't live without it.
ww2250 said:
My old Ericsson (NOT Sony Ericsson) phone does that as well. It displays "Call Waiting at Other Party" when I call the other guy who is already on the phone.
It is some info for me - but I don't think I can't live without it.
Click to expand...
Click to collapse
Well, I CAN live without it (have been living without it for the past 3 years since I changed to a PocketPC), however it's a nice thing to have.
So, have this issue solved yet thus far?
I like this features a lot but my O2 Atom Exec doesnt seems to come with it...
sighz...
EventHorizon said:
Hi,
when I call someone with any PPC and the other person is on the phone, I get the busy-ringtone and Windows Mobile displays "busy" on the screen.
Or am I wrong?
Click to expand...
Click to collapse
you will only get the busy tone if the person you are trying to call is still connecting or has not established a connected call.
Hi. I am using the P3600 since February 07 and have noticed that sometimes callers are being forwarded to my voicemail directly without the phone ringing. I checked the service settings (diverts), and what I do have enabled is a divert to voicemail *if the phone is busy, unavailable or out of reach*.
I am using Pushmail / Activesync via UMTS and ask myself if the phone is dropping in a "busy" state while downloading new e-mail. If somebody would call exactly then, this could cause the divert to my voicemail.
Did anybody have a similar experience?
Thank you and best regards
Stefan
anfangs said:
Hi. I am using the P3600 since February 07 and have noticed that sometimes callers are being forwarded to my voicemail directly without the phone ringing. I checked the service settings (diverts), and what I do have enabled is a divert to voicemail *if the phone is busy, unavailable or out of reach*.
I am using Pushmail / Activesync via UMTS and ask myself if the phone is dropping in a "busy" state while downloading new e-mail. If somebody would call exactly then, this could cause the divert to my voicemail.
Did anybody have a similar experience?
Thank you and best regards
Stefan
Click to expand...
Click to collapse
Hi
On German Vodafone this happens if
a) HSDPA is enabled
b) you ar online with a data connection
c) you get a phone call then
I disabled HSDPA and the problem is gone.
which network do you use?
do you have HSDPA enabled?
I've had the same issue. I have Cingular/AT&T. They tried troubleshooting the phone, and ended up sending me a new one. Weeks later I find that I'm still having this problem. If you find out an answer let me know...
HSDPA in use
Hi - thank you for your reply. I am in Switzerland, and I use Swisscom as a provider. HSDPA is one of the option the phone goes for if no other is available. Is there a way to disallow the usage of HSDPA? Thanks and best regards, Stefan
anfangs said:
Hi - thank you for your reply. I am in Switzerland, and I use Swisscom as a provider. HSDPA is one of the option the phone goes for if no other is available. Is there a way to disallow the usage of HSDPA? Thanks and best regards, Stefan
Click to expand...
Click to collapse
Yes, there is. Try SK Tools. There is also a HTC Tool for this and http://www.fit4cat.de/portal.php has another tool. If you have problems finding one of these tools then send me a private message with your email adress.
Thank you - I will check tools out
Thank you very much - I will check those tools out!
Hi, guys!
I'm from Ukraine, and my operator doesn't have 3G yet, only GSM/EGPRS.
And I don't use voicemail but there is lighter service here. If somebody called me when I was unavailable, out of zone I would receive SMS from operator with callee's number and call time.
And after switching to P3600 I began to receive such SMSes 5-7 time per day even if I'm sitting in my office all the time and is available.
I've written e-mail to HTC support but haven't received answer yet
does not happen only with P3600
I switched my SIM-card to a Sony Ericsson P990i - and was stumbling into the same problem. Calls sometimes get forwarded directly to my Voicemail if data connection is active. It seems to me rather a provider than a device problem ... ! I will discuss this with Swisscom. Thanks for the hint.