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Hey guys, first post and honestly I was trying to avoid this post. Anyways here is my problem. Active Sync will not work. I get the Unrecognized USB Device Error. I have tried every suggestion I can find. Uninstalling Active sync and reinstalling, soft reseting, switching USB ports, trying USB 2.0 port, trying on every USB port (6), using cradle, not using cradle, cold booting my PC, booting PC, and I have uninstalled the unknown USB device, powered off my Mogul and restarted. My IT (yes he is an actual IT guy) guy at work even got to working on it after I explained the problem to him. He even went through BIOS on my work PC to try and figure it out to no avail.
Has anyone had a problem like this....and if it is on my phone I guess I would need to reinstall a rom using my flash card. I would prefer this to be the last option as I am not too savvy at loading ROM's (have not felt the need to load one yet). I also am running nueLED , so I'm wondering if that may be interferring. I tried uninstalling it but it wouldn't uninstall. One more thing, active sync was working perfectly for a week, then it just stopped working.
You need to install drivers on your PC...
Usually they come on a CD with the phone, but you can do a search on google and find some.
Also try your carrier's website
I've tried installing the drivers from the CD, but that doesn't work. I'll try googling again but when I searched last week I could find nothing.
OK I found some drivers...but when I choose to install them from the device manager it says "the specified location does not recognize your device".
Alright looks like I just will not get Active Sync or my PC to recognize my device. How does anyone have some tips on installing a ROM on a storage card.
ive had that problem before. i suggest trying it on another computer or just formatting the one you currently use.
burgertime said:
Alright looks like I just will not get Active Sync or my PC to recognize my device. How does anyone have some tips on installing a ROM on a storage card.
Click to expand...
Click to collapse
To solve the problem:
Go to Settings.
click Tab [Connections]
USB to PC <---
un check the Enable advanced network functionality
Then re connect your USB cable and it should sync with your pc.
Unfortunately that was one of the first things I did. It still does not work. Evidently someone else on this forum is having the same problem.
Maybe this will work cuz it did 4 me
First do a hardreset. When everything is done on your phone, do what Taninpv told you and then do a softreset. Then let your phone stay sit for an hour. Dont play wit it. Then go run active sync on your phone and wait 5min. After that, connect your phone to your computer and let it stay there for an hour or untill u see something running. When you see something saying like RNDS is beeing install let it install and dont touch your phone. After a while activesync should pick up your phone and follow the directions and it should work from there. Also, everytime u aregoing to disconnect your phone from the computer, close active sync on your phone first, dont disconnect your phone when activesync is running on your phone or it will have problems again trying to connect. I have tried this 3 times already. I was not connecting to activesync untill I got this. I tried everything people told me like downloading actesync of microsoft, uninstalling it, connecting to another usb port and nothing. This is the only way it works 4 me. Good luck. If it doesnt work, PM me and ill help u.
Thanks Erick I am trying now...
as of the past few weeks i have been getting the same issue, very strange. When i 1st got the phone i was able to use the USB cable no proplem sync transfered my files good 2 go. Since i modded my phone with silly skins i-phone screensaver, HTC homeplugin and the phone doesnt want to be recognized via USB PC connection, i dont wanna reset my phone again to Factory stock and reinstall it up again.
yo
try what I posted yesterday.....Did it work 4 u burgertime???I hope it did. Oh yeah, my cousin also had a problem but his proble was that the wired mini usb on the mogul(under the storge card) one of the gold plugs in there was bent and he just fixed that and it worked. The wired thing that it would charge.
Yea I tried it over the weekend and it did not work. Looking at my mini USB port I can see that one of the gold prongs does look like it is bent....I have no clue how to bend it back though.
Wow it was just the USB prong....incredible. Now I'm the laughing stock of the office. Thanks for the tip Erik!
Taninpv said:
To solve the problem:
Go to Settings.
click Tab [Connections]
USB to PC <---
un check the Enable advanced network functionality
Then re connect your USB cable and it should sync with your pc.
Click to expand...
Click to collapse
I have been battling this with my home pc since I got the phone - it will sync on my laptop but never the home pc. I unchecked the setting you mentioned and bingo!! Thanks a million!
LOL
burgertime said:
Wow it was just the USB prong....incredible. Now I'm the laughing stock of the office. Thanks for the tip Erik!
Click to expand...
Click to collapse
Yeah, a lot of people never check the usb prong and think its a problem with activesync. Glad it worked,
Taninpv said:
To solve the problem:
Go to Settings.
click Tab [Connections]
USB to PC <---
un check the Enable advanced network functionality
Then re connect your USB cable and it should sync with your pc.
Click to expand...
Click to collapse
Worked like a charm! Long live the search function
So seems i have run into this problem now. Doesnt sync with my XP or vista computer. Tried unchecking the usb connection advanced functionality option. just tries to install (XP does but says it wont work, vista was just usless). At one point the vista actually connected but as a guest. The prongs are all good too, nothing looks bent. Ill try another cord maybe. eh what a pain. ill try a hard reset tomorrow
Ive tried all these and no joy. Can someone tell me how many gold conector "wires" there should be? Maybe one is missing?
mine are like this > l lll < Should there be five with one in that space?
Thanks in advance...
Seriously...
Hye, im a new forum user. Ive been using a Dopod 900 for quite sometime now and i love it. However, 2 weeks back, upon connecting it to my pc, an error message showed on my pc screen. It said
"USB DEVICE NOT RECOGNISED
One of the usb device connected to this computer has malfunctioned and windows does not recognize it".
At 1st i thought it was a minor problem so i decided to soft reset it. But after soft resetting it still couldn't connect.
Here's the list of things that i've done.
1. soft reset the device/pc
-connect it via cable to the usb port, still not working
2. uninstall/reinstall activesync 4.5
-not working either
3. hard reset device
-also not working
4. reformat pc (last resort)
-no avail...sigh...
HELP!!! It's driving me crazy!
The usb port seems fine, i can sill charge my device, but i can't connect it to my pc!
PLEASE HELP ME!
Thanks in advance.
the problem is on your PC and not on your Device. I didn't get whether you have formated your PC or you planning to??
I don't think it's my pc.
Went to a pda shop, asked the person in charge to have a look at it and he too was confused. He got the same error as i did on his pc.
He reset my device to bootloader mode and plugged in the usb cable. Something like 'usb cable' showed on my device screen. He said that the port was fine so it had to be some other problem which of course he doesn't even know.
Btw, i DID format my pc before going to the pda shop. Still nothing...Thanx for replying and being so helpfull...Hope u can help some more!
Have you tried a diff USB cable
Yup! Tried a couple of different usb cables...still no luck...
Additional info-
I found out that syncing could also be done via bluetooth from a friend, so i gave it a try but, also no go...my device is not recognised...***sigh***
Yes, still no luck...Ive tried a couple actually...
Was this problem solved?
I have the exact same problem. I got it to sync one time though when I disabled my firewall. But that's it.
I can't sync again.
Please, anybody who had had this problem, please share the solution.
Thanks a lot!
maxmiller said:
Was this problem solved?
I have the exact same problem. I got it to sync one time though when I disabled my firewall. But that's it.
I can't sync again.
Please, anybody who had had this problem, please share the solution.
Thanks a lot!
Click to expand...
Click to collapse
Have check this?
Goto your device -->settings-->connection-->USB to PC and check or uncheck advanced network functionality
That's strange. i don't have the USB to PC option on my Connections menu.
I've been suspecting my USB port to be the problem.
Could anyone please take a very clear picture of the USB port in their Uni so I can compare mine.
Thanks a lot.
Nope...it was never solved. I ended up selling my dopod. I was so frustrated. *sigh*
maxmiller said:
That's strange. i don't have the USB to PC option on my Connections menu.
I've been suspecting my USB port to be the problem.
Could anyone please take a very clear picture of the USB port in their Uni so I can compare mine.
Thanks a lot.
Click to expand...
Click to collapse
What ROM ARE YOU USING?
since a few weeks, i've got a very strange problem with my blackstone.
when i connect the usb cable to my phone and the pc, it don't asks me anymore wether i want to connect it as a harddisk drive or do active sync. it's also impossible to do active sync by usb since this moment. i already tried everything in the blackstone USB2PC settings, like disabling fast synchronising, deactive/active the USB2PC pop-up and so on...
what i found out yesterday is the following:
because i did a hard reset, i didn't had any contacts on my phone, so i tried to active sync over bluetooth. that worked perfectly and after the synchronizing was finished, the USB connection worked again, but only for a few minutes. afterwards i had the same problem again. nothing happened when i connected the USB cable. i was able to do the same thing again: synchronize by bluetooth, connect USB cable and it worked again for a few minutes. unfortunately i wasn't able to flash hardspl during this time period. it found the phones bootloader version, but when i wanted to start the flashing process, it said that it can't estalish a connection to the phone (tricolo bottsreen has been started and progressbar was visible, but on 0%)
i also tried it on 3 different pc's with 2 different USB cables...
normaly i would say now, that my blackstone has a defect due to the fact that i did a hard reset and it's still not working, but how is it possible that it works for a few minutes after synchonizing by bluetooth?
does anyone has an idea??? i don't want to give away my lovely blackstone for warranty
btw. is there any possibility to flash a new rom without using the usb cable? even with the soft spl method i've found, you have to use the cable even if the rom itself is flashed from the sd card...
Black Stone usb device picking as "unknown device"
i am also having the same problem please help me
Maybe i'm having a similar issue:
My HD is not recognized anymore via USB Cable. I tried different computers with different Windows Versions. (7, Vista, XP)... No Connection anymore.
Bluetooth Connection works!
I did follow all suggestions... nothing works.
Could it be, that i flashed my HD too much? Is it broken now?
have you all checked your 'USB to PC' settings?
wellers said:
have you all checked your 'USB to PC' settings?
Click to expand...
Click to collapse
Hi,
I have this problem with one of my PC as well. It was working previously. I already checked 'USB to PC' settings
kkchan said:
Hi,
I have this problem with one of my PC as well. It was working previously. I already checked 'USB to PC' settings
Click to expand...
Click to collapse
Yes, checked every of the common suggestions given in this situation.
Could it be a hardware fault?
As i told, it doesn't work on any PC! Feels like Touch HD's mini USB port is dead. Strange thing ist, that it says chargin when connection the cable. But no other reaction than charging.
is there still no solution for this problem?
i already found like 20 people now with the same problem, posting in several different threads. seems like this really is a big problem of the blackstone...
I had this problem with Duttys rom afgter plugging my HD into works pc to use internet sharing.I had to do a hard reset to sort it out sorry ts not much help but its the only way i sorted it after buying 3 new leads!
Using the stock ROM 1.14, never ever flashed a ROM. However, for a few days, I have been unable to connect my Blackstone with Windows Mobile Center (OS = Windows Vista SP1), it just fails with an (unspecified) error. I can only connect my device as a disk drive, not via ActiveSync anymore. It used to work before.
I am currently investigating whether or not the recent firewall upgrade (to Norton 360 3.0) on my computer may be the root of the problem. I'll keep you informed...
EDIT: performed an uninstall of the Windows Mobile Device Center, restarted the computer, re-installed the WMDC using the HTC CD provided with my Blackstone -> voilà, it works again
EDIT2: probably my problem was not related with the ones described here above, but who knows, maybe it will help others ...
i also hv the same problem
cannot synchronize...
last week just facing the same problem as u guys.. nothing is work.. the port just able to charge only....
did watever I can... no luck...
some time when I plug in cable.. the unit prompt "this device didn't support USB headset, please remove"...
end up..
send the unit to repair.. the shop said USB chip spoil... have to replace...
get it replaced and now back to normal...
bufung said:
last week just facing the same problem as u guys.. nothing is work.. the port just able to charge only....
did watever I can... no luck...
some time when I plug in cable.. the unit prompt "this device didn't support USB headset, please remove"...
end up..
send the unit to repair.. the shop said USB chip spoil... have to replace...
get it replaced and now back to normal...
Click to expand...
Click to collapse
is the USB chip soil under warranty? or i hv to fork out my own money?
USB Dead
Same issue here.......... Can charge but can't sync. Even in the boot loader I'm not getting anything. ... as soon as I remove the USB cable it says serial. Tried changing everything
Help anyone?
My mate has this very same problem, cable charges the phone but no connection (or popup) happens.
Anyone any further with this problem ?
elab said:
My mate has this very same problem, cable charges the phone but no connection (or popup) happens.
Anyone any further with this problem ?
Click to expand...
Click to collapse
Same here.. problem just started.
Hi Guys
The problem with the USB Connector in the phone.Four Months back I got the same issue with USB, since I had warranty I sent it to HTC Service centre to repair, they send me back in four working days in working condition. If your in UK it will be return in 3 to 4 working days.
goto HTC website and find the service centre phone no.
cheers
joe.
when i connect the usb cable to my phone and the pc, it don't asks me anymore wether i want to connect it as a harddisk drive or do active sync.
Click to expand...
Click to collapse
I already have Blackstone. Maybe You already checked Settings\Connections\USB to PC location. There is "Ask me first about USB connection type...". If my understaning is good then here must be this checkbox set to checked.
Second thing for those users who cannot use syncing only : I had and antivirus program and it has personal firewall. When I turned OFF antivirus protection and the firewall protection then the Windows Modile Device Center start working without any problems with Active sync in my phone.
Dr. Morpheus said:
I already have Blackstone. Maybe You already checked Settings\Connections\USB to PC location. There is "Ask me first about USB connection type...". If my understaning is good then here must be this checkbox set to checked.
Second thing for those users who cannot use syncing only : I had and antivirus program and it has personal firewall. When I turned OFF antivirus protection and the firewall protection then the Windows Modile Device Center start working without any problems with Active sync in my phone.
Click to expand...
Click to collapse
I checked all, but these are not cases
Interesting, I did a sync last night and today, I can't do it!
But if I use the phone as a modem for Internet, my blackstone connects without problem through cable.
Wich is the mystery?
gtdor said:
I checked all, but these are not cases
Interesting, I did a sync last night and today, I can't do it!
But if I use the phone as a modem for Internet, my blackstone connects without problem through cable.
Wich is the mystery?
Click to expand...
Click to collapse
I solved the problem. It seems that the ROM version was the problem for me:
ROM: BS_Cloudy_1.9
RADIO: 1.14.25.24
Manila: 2.5.20121225.2
I solved using "Clear Storage." After reset, reverting to original settings (original settings actually were, because I put this ROM only for two days), I was able to connect to the PC and was able to flesh another ROM
I hope that this ROM is more stable.
Hi guis, I have de same problem with usb connection, I would to send my blackstone to assistance but i have to instal first the original spl!
Is possible to restore it trough memory card and non trough usb??
Tanks
Hi all,
I had my set flashed to wm6.5 by Keyzx and it is wonderful.
Lately when I tried sync it with my computer and laptop, winxp detected it as unknown device and activesync shows that it is not connected at all with no partnership with the ipaq.
I was wondering if the USB port which is faulty but I can still see the ipaq is charging when it is plugged into the usb port. I had tried downgrade the WM to 6.1 but still no vail. I did changed several usb cables but still nothing. Anyone facing the same problem? Can anyone give any valuable pointers on this issue?
I had tried hard reset, soft reset and many more but it seems like not working.
sometime it happen but usually can be fixed by soft-reset or reboot of your own comp
Hi Keyx,
I am a big fan of your ROM and thanks for the advice.
This is not the first day that this happen but it had been like this almost 2 to 3 weeks now. I had tried soft reset, hard reset and restart of pc but it wouldnt detect the 612c. I was wondering if there is anyway for me to restore the rom back to the original and reflash it back to your cooked rom... as I do love the cool interface.
Sorry to bother you but I do hope you can guide me on this.
Regards,
Lee
ya i think there is stock hp rom somewhere in the forum which you can flash through sd or dnw, one can be found here
The same thing happened to me. I tried different computers, USB cables, uninstall/reinstall activesync, changing ROMs and nothing worked. The problem is the mini USB connector is very fragile. Your connector is most likely broken. I hope you have a warranty. I'm on my third unit due to the connector. The first one quit charging all together and the second one did the same as yours - charge only no sync.
in the very worst case you could live with bluetooth activesync if the connecter is really broken
keyx said:
in the very worst case you could live with bluetooth
activesync if the connecter is really broken
Click to expand...
Click to collapse
Excellent way to troubleshoot keyx. That is so obvious it never occurred to me... I wish I would have done that before I returned the phone.
Yes, I guess that is the only way to activesync right now... using the bluetooth. I believe my usb connector is not functioning anymore as I had the original rom flashed on my phone and I still cant detect it on my laptop and desktop.
Thanks all for the information and its very helpful.
2 days ago I lost my active sync it just doesn't work, I connect my device to my pc and i doesn't even light the screen though it does charge :S... I've tried everything possible: Hard reset, Task29, flashed a few rooms (throught bootscreen and SD card) tried in a different PC but nothing seem to work. My X1 does do active sync in the same PC. I don't know what else to do... has anyone got a clue of what to do?... Thanks.
Maybe stupid but, have you tried other USB ports?
Sent from my HTC HD2 using XDA App
wazaaappp said:
2 days ago I lost my active sync it just doesn't work, I connect my device to my pc and i doesn't even light the screen though it does charge :S... I've tried everything possible: Hard reset, Task29, flashed a few rooms (throught bootscreen and SD card) tried in a different PC but nothing seem to work. My X1 does do active sync in the same PC. I don't know what else to do... has anyone got a clue of what to do?... Thanks.
Click to expand...
Click to collapse
Try removing and reinstalling activesync and make sure you do a reboot inbetween. I had this problem once and a hard reset fixed it but that was only because the problem i had was phone side (server side) and not with the pc (client side)
As I said I tried in another PC and it didn't work either, but my Xperia X1 does work so the usb port is all right... Forgot to mention that on NRGZ roms sense looks quite messy now even on the roms I know are workin properly, and everytime I reebot the mob the navipanel pops out, now I change to another ROM and the sense seems ok but the home button pops out the navipanel. Its so strange :S:S!
wazaaappp said:
As I said I tried in another PC and it didn't work either, but my Xperia X1 does work so the usb port is all right... Forgot to mention that on NRGZ roms sense looks quite messy now even on the roms I know are workin properly, and everytime I reebot the mob the navipanel pops out, now I change to another ROM and the sense seems ok but the home button pops out the navipanel. Its so strange :S:S!
Click to expand...
Click to collapse
In that case i can't help with the activesync issue but the navipanel issue is solved by disabling the auto detection. It is possible that the two are linked but i had the navipanel problem with the most recent energy rom and implemented the fix and all is well
M3PH said:
In that case i can't help with the activesync issue but the navipanel issue is solved by disabling the auto detection. It is possible that the two are linked but i had the navipanel problem with the most recent energy rom and implemented the fix and all is well
Click to expand...
Click to collapse
so how do I disable that? and whr is the fix? cheers.
Still waiting for answers about the Active sync...
Thanks.
wazaaappp said:
so how do I disable that? and whr is the fix? cheers.
Still waiting for answers about the Active sync...
Thanks.
Click to expand...
Click to collapse
Have you disable the "Enable faster data synchronization" thing?
Mine only syncs that way... It stopped syncing with faster sync some time ago...
wazaaappp said:
2 days ago I lost my active sync it just doesn't work, I connect my device to my pc and i doesn't even light the screen though it does charge :S... I've tried everything possible: Hard reset, Task29, flashed a few rooms (throught bootscreen and SD card) tried in a different PC but nothing seem to work. My X1 does do active sync in the same PC. I don't know what else to do... has anyone got a clue of what to do?... Thanks.
Click to expand...
Click to collapse
Hi, I have had same problem... spent around 2 days on Google and found a likely cause for that... Is there any chance that you phone got wet or short circuit a mini USB port... Anyways, have a look this forum and my post at the end...
http://forum.xda-developers.com/showthread.php?p=8382137
Hope it helps
when my ActiveSync stops working, the thing that usually help is "reinitiating" the connection - you could try step described here
p107r0 said:
when my ActiveSync stops working, the thing that usually help is "reinitiating" the connection - you could try step described here
Click to expand...
Click to collapse
Thanks for trying to help, this page is very helpful when device is recognized by PC, but has ActiveSync profile mismatch. The first thing that I did is I've disabled fast sync on HD2, then I've deleted all profiles and their traces on PC and HD2 as well. Usually it helps when you plug in the phone, computer acknowledges it, but pop in warning sign that USB device is not recognized or recognizes it but fails to initiate ActiveSync. In my case there was no reaction (on multiple computers) - like nothing is plugged in... Will see what repairer says... I'll post an update as soon as I'll hear from them.
Grisha24 said:
Thanks for trying to help, this page is very helpful when device is recognized by PC, but has ActiveSync profile mismatch. The first thing that I did is I've disabled fast sync on HD2, then I've deleted all profiles and their traces on PC and HD2 as well. Usually it helps when you plug in the phone, computer acknowledges it, but pop in warning sign that USB device is not recognized or recognizes it but fails to initiate ActiveSync. In my case there was no reaction (on multiple computers) - like nothing is plugged in... Will see what repairer says... I'll post an update as soon as I'll hear from them.
Click to expand...
Click to collapse
Yeah I have the same problem any PC just doesn't recognize the usb connection.
The link above covers what I'd try next in a round and about way.
Can you connect to your PC by cable in disk drive mode (>>Settings>>Other>>USB to PC)? Can you connect ActiveSync via BlueTooth? Can you synchronize with gMail using the Exchange settings for the service? The above tests should give a better idea as to where the problem is; whether with ActiveSync or the USB connection.
There's a great site covering ActiveSync problems. It's out of date but still relevant. Search for ActiveSync Troubleshooter by Chris de Herra.
I had problems with active sync a while ago.
The HD2 would charge but was not recognised by active sync.
If you put the phone into bootloader it says 'serial' at the bottom of the screen
When you connect it to your pc via usb, this should change to 'usb'
Mine didn't.....and a bit of reading around showed that this means the usb socket is faulty.
I sent mine back to HTC and they replaced the motherboard and I've had no problem since.
ericjennings said:
I had problems with active sync a while ago.
The HD2 would charge but was not recognised by active sync.
If you put the phone into bootloader it says 'serial' at the bottom of the screen
When you connect it to your pc via usb, this should change to 'usb'
Mine didn't.....and a bit of reading around showed that this means the usb socket is faulty.
I sent mine back to HTC and they replaced the motherboard and I've had no problem since.
Click to expand...
Click to collapse
Thanks for sharing!
People, come a little help, no way can I synchronize the phone with Windows, I have Windows 7, and installed Windows Mobile Device Center, but they can not sync to make, that would later be some ROM and Radio ROM I put, these are unic few days. I went to microsoft and my phone and there I upload everything and write synchronization is successful, but when Connecting your phone and choose sync anything, open the Mobile Device Center and not conected! Does anyone know the easiest way to sync? I would be eternally grateful to him!
I have another problem, the computer I see the SD card, a phone? I do not know what the problem was that I somehow know to help me, not I need to do factory reset because I have 450 phone numbers, and I can not seem to sync them! Means when I go to Start / Settings / sd card & phone storage, no write down my sd card? And all the programs that are on the card normally do not work! I ask for help!
Thanks in advance!
Got the same problem with Windows 7. Should have stayed with good old XP. Is there no way to get this so called driver?
Have you tried a different USB / microUSB cable?
I had one with a single broken wire that wouldn't charge but would pass data. Maybe you have a broken data wire.
my HD2 came back from repair
I've got my HD2 back from repair centre... and it works fine... most bizar part is paper say that nothing was done...