Database Users

XDA Exec, STUCK ON SPLASH SCREEN

Ok, Ive got a new problem with my XDA Exec.
Opened it up and tryied to turn on the backlight and nothing. tried a soft reset, nothingtried a hard reset now it just sticks on the splash screen, the red writing comes up on the right and side and just hangs there forever!
Please help

You're stuck. apparently the only remedy is turning it in to repair. For most of us it is under warranty.

Just off the phone to 02. Theres sending me a new one via courier on monday. it's less than a day old.
Is this a comon fault with the Exec?

erm ... I managed to experience this problem.
I was trying to uninstall SPB GPRS thingy that comes with the O2 package, and it just wouldn't go. I ended up deleting the program files and getting an error when it started up, so I deleted the GPRSNotify file under Startup. It never worked again ...
I got the splash screen, tried soft and hard resetting and various permutations (including standing on one leg and while holding breath) ... nothing. Did try to install fresh ROM, but startup wouldn't get far enough to let PC load ROM over USB.
Ended up contacting O2 who sent me a nice shiny new one, as it was only three weeks old. This time I haven't installed GPRS monitor thingy, and I don't intend to fiddle with it again ... or at least until I've forgotten my lesson ...

Sorry i ment to give you guys an update on this. I did manage to get it working again, although i still accepted the new one the sent to me.
What i did was installed a new rom off the 02 website. at 1st the computer couldnt see the phone so wot i did was enter what i think was the programming side of the phone. i found the instructions on how to this on the net. i think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb. Double clicked on the rom file and 30mins later my phone was revived.
Funny it was the gprs monitor that i too installed before the phone screwed up? ive since installed it again on the new phone and have had no problems with it since.

trickydickyd said:
I think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb.
Click to expand...
Click to collapse
Otherwise known as Bootloader mode

Aye, thats the one.
Cheers

White screen in TyTN

Hi,
I bought my TyTN 6 months ago. I upgraded it to WM 6 from HTC update and and few weeks later during wirting a text message my screen went white and I couldn't do nothing. I restarted it after 15 minutes and I discovered that all data is gone. I got plain OS.
From that time the situation was accuring again, but after few seconds it was working ok and white screen was disapearing. I was using different OS versions, as well as Shap's form 3.54 up to 4.31 but it on every the situation become the same.
I contacted with HTC but still i didn't get any reply. Any idea what the problem could be? Is it the screen? Please help...
KaPeer

It's probably flex cable problem. There's been a few issues this type.

hmotwr said:
It's probably flex cable problem. There's been a few issues this type.
Click to expand...
Click to collapse
Do You know is it possible to fix it and if YES how to do this?

im having the same problem with my softbank xo1ht. if i hard reset screen returns but after about 15-30 mins screen fades to white and i cant see anything or use any function??? please advise

My screen was going white like for almost a week (coincidentally after going through airport security xray). I called for a warranty replacement and wouldn't you know it, after I called I have yet to see the white screen on the old one.

Are your hard buttons (d-pad, answer, hang up, mail, IE) failing as well? Try pushing down on your device right under the bottom right of the screen and see if it'll turn white.. or put it in standbay and press down above your d-pad and then take it out of standby and see if that fixes it..
your probably running into a hardware problem which is discussed here:
http://forum.xda-developers.com/showthread.php?t=321163&highlight=white+screen

update trouble: bad usb connection?

Hi all,
I appreciate any help here as i'm relatively new to this.
I have a hermes with the sprint rom update and that's it. I was recently trying to update to a different rom and I keep running into the same error. I don't know what my bootloader version is, and the ok power and reset button doesn't bring me into that mode. my camera button does, and I also don't see any of the spl information that's asked to be picked. However I just do the force, and it almost works and It brings up the screen where it actually should start loading...however here comes the problem. it keeps telling me that theres a usb connection problem.. I have several chords and tried them all and nothing seems to work. I checked other forums for this problem and found none..although I am horrible at looking. any help would be much appreciated. thanks!

Did you HOLD the three buttons (ok, power and reset button) in until the phone reset?
I'd say to try the sd card method but 1st you need to install Hard SPL to make sure you CAN FIX it if something goes wrong then upgrade your rom. If you haven't flashed any other rom before I'd bet my bottom dollar you have a "dangerous" SPL to try flashing with.
Try the three buttons again like I said then, if your SPL isn't 2.10 olipro (yeah, right), read this - http://forum.xda-developers.com/showthread.php?t=296722
It will provide you with the right tools to start flashing.
Cheers....

thanks for the help. however the ok button still isn't doing it. is this common? I can only assume the mode where the three color bars displayed on the screen is the boot loader. and I see nothing about olipro. I hold the ok power and reset button and it boots upp like a regular soft reset. but with power camer and rese, then its colored screen. I'm not sure if this makes any difference...

myhollowworld said:
thanks for the help. however the ok button still isn't doing it. is this common? I can only assume the mode where the three color bars displayed on the screen is the boot loader. and I see nothing about olipro. I hold the ok power and reset button and it boots upp like a regular soft reset. but with power camer and rese, then its colored screen. I'm not sure if this makes any difference...
Click to expand...
Click to collapse
Can you post a photo of your device , just to make sure its a Hermes we are dealing with here, also where the buttons are would help

Hi there, your sprint mogul is a Titan
HTC TyTn = HTC Hermes
Sprint/HTC Mogul = HTC Titan
Thread moved to the appropriate forum. good luck
Heres a link to the Titan wiki.

HD2 frozen on boot

I have just got the HD2 and been using it for a few weeks. Downloaded a few apps (eg HTC rom, BSB tweeks) and all is good. Saw Max Manila and looked like a great idea - checked my manila version 2.5.19211619.0 and downloaded 2.7 SE (checked it's right for my manila) loaded onto phone and it crashed after soft reset. Took battery out and phone doesn't go past first screen (with the red writing bottom left) - Hard reset is the same and now I'm worried!
Any ideas???

sad to say yy sounds like hard reset time.
power off, hold volume up and volume down, tap power keeping volume up and down pressed til the screen comes on and follow the prompts.
it will reset your phone to factory defaults.
never used max manila so I cant help with what the problem might be, but if there is a developers thread for it you might be better asking there.

Thanks for replying samsamuel - I've tried the hard reset and it doesn't work!
Even when I do as you say, I get the white start screen with htc written on it and then several red lines at the bottom right starting R G and D and that's it! It just stay's like that - At this moment I'd pray for a hard reset!!
I'm going to try booting from the sd card but I'm not sure I can get the phone to go into the bootable mode. I've downloaded the HTC rom and extracted the nmh so we'll see.

if your phone is provider locked then that will not work.you need the rom that came on your phone. so if was from uk o2 then you need the o2 uk rom, otherwise it wont work.

No luck! Whilst I've got everything to sort the phone out it won't do anything but load the white first screen no matter which buttons I hold down.
Man this sucks!
Guess there's nothing for it except the bin unless anyone else has any other ideas??

can you get into boot loader?
press and hold vol down(not up this time, just down) tap and release power, keep vol down held. should boot to striped cultures colored screen.
if you can what does it say next to SPL?

Hi Samsamual
Thanks for helping but no, won't go into bootloader either - doesn't respond to any input (even when I conect the usb the charge led doesn't come on!) and just starts with the white screen with the HTC logo and then the red writting appears and it just hangs - left it for 5 mins just to be sure and no change
Looks like I've really messed it up although I have no idea what I did wrong - instal went just like the other things I installed.

Ahh shame. All i can suggest is the original rom sd card method. But it MUST be the propper rom that came on your phone, so if you got it from vodaphone, , , even if it is unlocked, you must use the voda rom.
Also, have a really good read through the pages in teh rom development section. If you can find someone with the exact same issue, you could be one step closer to fixing it.

Brotherskid said:
Thanks for replying samsamuel - I've tried the hard reset and it doesn't work!
Even when I do as you say, I get the white start screen with htc written on it and then several red lines at the bottom right starting R G and D and that's it! It just stay's like that - At this moment I'd pray for a hard reset!!
I'm going to try booting from the sd card but I'm not sure I can get the phone to go into the bootable mode. I've downloaded the HTC rom and extracted the nmh so we'll see.
Click to expand...
Click to collapse
you must tab the power botton for a short time just tab it and leave it with keeping pressing on the volume up and down buttons don't leave them i think it must work with you tell me if it works

Brotherskid said:
...I'm going to try booting from the sd card b
Click to expand...
Click to collapse
When you tried the SD card method did you use a 2GB SD card and was it formatted to FAT32?
WB

Have you tried a boot (all combinations!) without the sd card installed?

Hoss and WB - thanks for the comments
Hoss, I've held the volume buttons for over a minute after powering on - no change
WB, I can't get the phone to go into boot loader screen but thanks for the info for the future. Next time I'll see if I can copy the original rom just in case.
Resigned myself to having a new paper weight on my desk and looking for a new phone - Guess I won't be putting so many programs on my new one....

PA - Thanks for the advice - Yes tried with sd card in/out sim in/out bootloader, hard reset, soft reset and always the same.

In your posts you do not mention where you bought your HD2, and I do not know what country you are in.
From what I have read, it seems that you did not flash any ROMs, nor change your SPL, so if I were you, at this point, rather than accepting a bricked paperweight, why not explore your warranty possibilities?
Contact the place you bought the HD2 (the dealer) and explore your options. Since I do not know which country you are in I will not suggest an HTC service center, but if your country has such a center, at last resort, you might check out that possibility.
Since you apparently had no hardware problems before the manila incident, it would seem that it is a software glitch somehwere.
Good luck with all of this. It must be almost heartbreaking to have this happen with such beautiful hardware.

rlydiard said:
In your posts you do not mention where you bought your HD2, and I do not know what country you are in.
From what I have read, it seems that you did not flash any ROMs, nor change your SPL, so if I were you, at this point, rather than accepting a bricked paperweight, why not explore your warranty possibilities?
Contact the place you bought the HD2 (the dealer) and explore your options. Since I do not know which country you are in I will not suggest an HTC service center, but if your country has such a center, at last resort, you might check out that possibility.
Since you apparently had no hardware problems before the manila incident, it would seem that it is a software glitch somehwere.
Good luck with all of this. It must be almost heartbreaking to have this happen with such beautiful hardware.
Click to expand...
Click to collapse
What's most annoying is it wasn't as if I was doing anything crazy! Max manila is used by many people (from what I've seen in the threads) and I guess I downloaded the wrong one (although naturally I checked and it's the right one). Certainly will curb my using of 3rd party software! As for the warranty, you're right, I can try and see if it can be fixed (bizarrely, that hadn't occured to me - I thought that with no resets working HTC couldn't do anything). Thanks for the tip and I'll let you know how I get on.

Surely your warranty will cover this. Yes, let me (and us) know how all of this goes. You will get your phone back to what you deserve, for sure!

I had the same issue.
Sent mine to HTC and got it back with the comment "Cannot reproduce"
Probably it solved itself when the battery was removed for a couple of days in the mail.
It has now been working for two weeks again.
Fingers crossed.

watnuweer said:
I had the same issue.
Sent mine to HTC and got it back with the comment "Cannot reproduce"
Probably it solved itself when the battery was removed for a couple of days in the mail.
It has now been working for two weeks again.
Fingers crossed.
Click to expand...
Click to collapse
Experential nut I may be, but just wondering if you had the problem after you installed the MAx manila? I wonder now what versions of OS may be causing this problem.

i had something like this with my HTC Diamond... It stopped responding completely when turned on, didn't respond to the usb cable being plugged in (the round ring used to illuminate when charging)
I took the battery out, for about 30 minutes... then left it charging for another 30 minutes - booted up straight away and never did anything like that again
Worth a shot just leaving it without power for awhile, and then just recharging it
Like watnuweer mentioned, "cannot reproduce" probably fixed itself by not having the battery left in for awhile

fakker said:
i had something like this with my HTC Diamond... It stopped responding completely when turned on, didn't respond to the usb cable being plugged in (the round ring used to illuminate when charging)
I took the battery out, for about 30 minutes... then left it charging for another 30 minutes - booted up straight away and never did anything like that again
Worth a shot just leaving it without power for awhile, and then just recharging it
Like watnuweer mentioned, "cannot reproduce" probably fixed itself by not having the battery left in for awhile
Click to expand...
Click to collapse
This is getting more interesting, what do you suppose is the cure of taking out the battery, and then charging? I do not doubt your experience, I am just extremely curious if anyone can explain this phenomena.

help me. My newly purchased x7501 died.

i just bought this x7501 with wm6.0, spl-v1.10, the image version was 2.19.453.3. i wanted to upgrade to wm8.1 so I was using Athena Unlocker trying to unlock my x7501 and the first step went okay. Then the diaster stroke when i pressed flash radio at the second step. message says it can not connect to my device. after that, i cannot turn on my x7501, it almost looked like all power has lost. when i press slide down + reset, it goes into restore factory page but when i press action key, i was told to press power button to power up, but when i press the power button, screen just goes black. when i press camera button all the way down + reset, i can see the colorful screen but then it just says loading and stay that way...help me, people, i can't use this brick as my pillow. i need it as a pda...thank you very much. sorry about my not good english.

quekou said:
i just bought this x7501 with wm6.0, spl-v1.10, the image version was 2.19.453.3. i wanted to upgrade to wm8.1 so I was using Athena Unlocker trying to unlock my x7501 and the first step went okay. Then the diaster stroke when i pressed flash radio at the second step. message says it can not connect to my device. after that, i cannot turn on my x7501, it almost looked like all power has lost. when i press slide down + reset, it goes into restore factory page but when i press action key, i was told to press power button to power up, but when i press the power button, screen just goes black. when i press camera button all the way down + reset, i can see the colorful screen but then it just says loading and stay that way...help me, people, i can't use this brick as my pillow. i need it as a pda...thank you very much. sorry about my not good english.
Click to expand...
Click to collapse
remove your sd card and sim card and try again.
when you see the three colour screen wat SPL is being reported?

thank you. it worked. the spl says 1.20. i flashed the origional rom shipped found in the forum to my device. it's alive now.
i have another quesiont if you are kind to asnwer me. when i call x7501 from othe phone, i can hear the ring tone but the x7501 doesn't ring or show incoming calls. well, there are a couple of times, right before the the calling goes into voice mail, the x7501 showed incoming calls but just in a split of seconds, there is no way a human could possibly take the call not even a kungu master. why? do i need to upgrade my radio.? i have no probablem making calls . my current radio rom i think is 1.47. wha't's my next move. thank you. guys, you people are good.

sounds like either a phone network setting or some setting on your phone
flash radio 1.57 to allow later roms but I don't think this will fix your current problem

i upgraded the radio to 1.57 following other threads found somewhere here.
One thing i found about x7501 is the wifi is very weak. it loses wifi connection even when i go up stairs (access point is downstairs) while my other wifi enable devices (htce t3333 and my ipod) still have a solid connection. is this common among x7501 or it is just my x7501. thank you. also, another quesiont kind of not related to Rom, there is a slight scratch across the screen of my x7501, is there anyway to get read of it. i just receieved the 5 inch protector today, i want to remove the scratch before i put the film on it. thank you again.

quekou said:
i upgraded the radio to 1.57 following other threads found somewhere here.
One thing i found about x7501 is the wifi is very weak. it loses wifi connection even when i go up stairs (access point is downstairs) while my other wifi enable devices (htce t3333 and my ipod) still have a solid connection. is this common among x7501 or it is just my x7501. thank you. also, another quesiont kind of not related to Rom, there is a slight scratch across the screen of my x7501, is there anyway to get read of it. i just receieved the 5 inch protector today, i want to remove the scratch before i put the film on it. thank you again.
Click to expand...
Click to collapse
I have an X7500 and the wifi on it is very good! I can even be outside my house in my detached garage,and it works.
Also, depending on which screen protector you just got, you may not need to even bother with the scratch.... Mine made the scratches disappear completely! It is a Clear Protector brand, but the Zagg is the same.
Later

i put the film on without doing much on the scratch. you are right, the film made the scratch almost gone. only from a certain angle, you can still tell a subtle hint, but that doens't bother me. thank you. the wifi is strange. i have 1.57 radio flashed to my x7501 too, but the connection is awful. well, i don't know. i installed garmin gps xt on it, the GPS reception is better than my standalone Garmin 260w. it's just the wife sucks.

Glad that worked to help hide the scratch. I don't know what to tell you about the wifi.Have you tried doing the dreaded hard reset yet? I actually have always done 2 complete hard resets right after flashing a new rom.
Later