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Call siemens customer support for the failed radio stack 1% or other failed error message users
Siemens will fix/flash the xda for free all u pay is for shipping it to them the will flash it and send it back USPS priority mail...
make the call !!! i did , shipped today (no waiting on the return)
Siemens rebuild after pc2003 upgrade 1% failure
I too had the failure. I sent my SX56 to Siemens. they promised 10 working days. it turned into 18 working days. Their reason was they are having a flood of failed sx56 pc2003 upgrades.
I do not know if they are looking into the problem. I would hope they would place better controls for the upgrade if it has known failures. Such as: You must have rom version xx.xx, radio version A.xx.xx etc.
I see others attempting to load via an sd load. I am very much a novice and I do not yet know how all that works.
Russ
currently siems seems to suck... they gave me high hopes too mine was received by them on the 16 od feb and still waiting...
i am not sure if the radio stack can be upgraded by SD card... i beleiv e the only possible soln is SERIAL flashing which needs more than he cable... so we kindof have no other options yet
I saw on the xda site that special rom can be loaded which whould allow me to unlock sim. But I also saw people saying that they could not upgrade to PC2003 which the Special Rom.
I think after you get your Seimens back you may want to hold tight. I am going to wait and see what Cingular offers when the smoke clears.
They may offer a free upgrade and help.
Russ
I think Siemens are being very favourable toward people with failed upgrades, after all it is a FREE upgrade to the latest operating system, they would have been in their rights, having warned about flashing roms being a dangerous process whereby it could render the xda useless, to tell you to pay to rectify the problem. They should be commended on their willingness to help people despite the fact that it will cost them money to do so, so give credit where credit is due please.
I agree, we should not look unfavorably to a free upgrade. It is odd that so many sx56 units are showing up as failed upgrades however.
I suspect there is some issue with the rom update they offered some time ago. Hopefully, they will do further testing and revise the download version.
I will hold off trying again until I have spoken live with them to discuss potential causes.
I will pass along all that I find out.
Russ
cruisin-thru said:
I think Siemens are being very favourable toward people with failed upgrades, after all it is a FREE upgrade to the latest operating system, they would have been in their rights, having warned about flashing roms being a dangerous process whereby it could render the xda useless, to tell you to pay to rectify the problem. They should be commended on their willingness to help people despite the fact that it will cost them money to do so, so give credit where credit is due please.
Click to expand...
Click to collapse
Oh sure i am willing to give them credit that is why when i found out they were being so good and offered to fix it for free i came back here and told the rest of the folks... but the issue is ever since they wont give me an update or an ETA is why i say they suck... i am still looking forward to a fixed ph... try call them and they say one more week (every week) i even asked them to send it back without fixing so i can do whatever they said they can initiate it but dont know how long it will take to do that either
that is why the frustration....
update Siemens web site says shipped today...
awaiting to see what they have done on it...
After the phone was returned, then what?
Just curious if anyone who had their XDAs flashed back to PocketPC 2002 at the Siemens service center was able to try the Windows Mobile 2003 upgrade again (and have it successful).
I'd like to try to upgrade to WM2003 again -- anyone have advice for avoiding the radiostack upgrade failure that screwed my unit in the first place? My failure occured when the handset received a phone call just after I started the upgrade process.
Thanks --
Sean
got the ph back yest (overnight though they mailed it usps priority) must day am a happy camper again thanks to siemens
update:
what they did is probabbly replace the radio part of the phone,(ph has a new IMEI # and call timers were at 0) either that or they replaced the mother board and restored to ppc2002 with radio 20.10 (locked to ATT)
i went to 3.17 unlocked it again
upgraded to 2003 rom from lumpi's web site and left the radio there this time. actually getting a better signal strewngth then the new radio stack....
so there is the current status.
Siemens turnaround quote is now 30 days
I just talked to Siemens as they have had my phone for two weeks. It is still in queue to be reflashed. They also told me that they will NOT flash to WM2003 or the new radio stack. I will get it back with PPC2002 and the original AT&T radio stack. They indicated that the upgrade was the users responsibility. They also acknowledged that it may fail again leaving the phone unusable. You get the feeling that both Siemens and AT&T just wish they could forget the SX-56.
BTW, I don't consider the fact that Siemens is doing the reflash at no cost something to brag about. They would not have been in this mess if the upgrade had been more thoroughly tested.
I had planned to have the PPC Tech guys upgrade the Ram and battery in my SX-56, but I wonder if it makes any sense to further invest in this idea of a combo PDA/Phone.
david
They would have been within their rights to have never released an upgrade so how you can fault them for giving a free upgrade is beyond me, by the way I have upgraded several xda's with the wm2003 official flash and had zero problems, its the radio stack that causes all the trouble, if your radio stack isnt broken its best to leave it alone, I was very happy to get a free official wm2003 upgrade. I have a Toshiba e740 and have been told by the makers that an upgrade to wm2003 is not an option but if it was it would cost a fair bit of cash so I have a flash upgradable pocket pc that will forever be stuck on wm2002 unlike xda owners who got it free from Siemens/ATT
Can anyone tell me where they called? My 2003 upgrade failed and my PPC has failed!! I am completely lost without it!!
PS ATT has forgotten the SX56 as they no longer carry it or sell it.
Which has pretty much been the case since the begining. The ONLY support I have ever recieved has been from this site.
Work around the RSU issue to upgrade to WM2003
I used the OSImage tool from this Web site to manually upgrade to WM2003 (after I had to send my SX56 back to Siemens for a re-flash to PPC2002). I didn't upgrade the radio stack -- really just wanted WM2003 so that I could get a mute buttom.
No problems since the upgrade, for what it's worth.
-s
I fix all dead Radio stack failure, no need to wait , same day service!
Re: After the phone was returned, then what?
ts96740 said:
Just curious if anyone who had their XDAs flashed back to PocketPC 2002 at the Siemens service center was able to try the Windows Mobile 2003 upgrade again (and have it successful).
I'd like to try to upgrade to WM2003 again -- anyone have advice for avoiding the radiostack upgrade failure that screwed my unit in the first place? My failure occured when the handset received a phone call just after I started the upgrade process.
Thanks --
Sean
Click to expand...
Click to collapse
I have gone from the original AT&T ROM to the Siemens 2003 Update to the XDA 2002 SE back to the original AT&T ROM and so on and so forth...the radio stack on any of them are just down right horrible. ALL OF THEM ARE CRAP. I had to go back to using my PALM TUNGSTEN W in order to make and receive phone calls, the main reason for getting a phone right.
Its just so disappointing. SO SO Disappointing. And no one should blame Microsoft, this isn't a Microsoft issue. I have another PDA/GSM Phone that doesn't fustrate me the way this one does.
Just sickening.
As expected the new rom was not on the o2 site, So i rang Data Support and was told the rom is ready and has been for a while, The problem is the people who update the o2 Site are now saying another week befor they can add the downloadable upgraded rom file.
I tried every option including begging for the upgrade but to no avail
We also larphed about a week to update a web site, so i think this means there is no real idea of when we will see th latest rom
John
applecom >
RobinHood has it:
http://forum.xda-developers.com/viewtopic.php?t=7229
Hi mdkia
I know he has, but its not for download anywhere.
John
uh, yes it is available for download, check the newservice:
http://forum.xda-developers.com/viewtopic.php?t=7276&sid=1d081adaff3a733fa14edf24b01745e3
It's available from here:
http://www.sourceo2.com/
Well thats excellent new, Thanks doing the updates now
John
The o2 XDAII website also has the update now...I've downloaded it this evening.
Anthony
So does the update fix the Bluetooth issues of not being able to send files and phonebook contacts ?
So Who produces the Updates etc
So who produces the images? I thought the ones on the i-mate site were well ahead of the rest (currently 1.52.00wwe), but now O2 have 1.6.
Yes the extended rom is different and not comarable, but are the main ROM versions - are they all the same??
And not to hijack the origional questions.. Does anyone know what (if any) bluetooth issues are fixed in the O2 release??
Thanks,
Ian
[/img]
I just upgraded mine, it took about 90 minutes to do, and the bluetooth appears to be exactly the same. I can send files to and from my pc, but not to my mobile phone. However it would seem my T610 isnt compatible with the XDA2, but other phones are ( and hopefully all future mobile phones and Bluetooth devices ).
Theres still no proper profiles such as OBEX to allow it to be compatible with all devices.
Don't bother with this ROM upgrade if you are seeking a solution to the headset/handsfree issue.
It doesn't fix anything. It makes it worse.
Bad piece of code - keep away - save your energy.
Just received an email direct from o2 saying that a update is due in May that will include Blackberry support.
They also confirmed that there is a known problem with the GPRS connections being lost when connecting peripherals to the connector, however they could not confirm if this will be fixed in the May update.
Care to name your source? The O2 guys I've been speaking to are insisting they have no timescale for a new rom release.
JD
I have also been told this by a company called welcom, they came in to fit car kits for all our sales reps for the XDA IIi (Andes). There was a problem with the microphone on the device and the micophone on the car kit both being on and causing a nasty echo. The man in the van told me it was a software issue and that there was a rom update due next month that will fix it.
For obvious reason I cannot give the name of the person but,
I work for a large corporate who deals with o2 for both voice and Blackberry functionallity, I had been told in January that there would be a Blackberry connect client for the XDA IIi. I therefore asked for an upadate regarding the Blackberry client and also if the bugs would be fixed and that is how I've found out about the May release.
I suspect that o2 corporate support have access & know far more than the standard customer support teams, and for this reason feel confident that there will be an update.
Well for OBVIOUS reasons you cant name your source....reason being they obviously arnt as reliable as you think because here we are and NO new ROM and NO Blackberry support.
Give your source my regards
erm, there's an image for it here on our very own FTP server!
ftp://ftp.xda-developers.com/Alpine/Extended Roms/WWE-Roms/WWE 1.11.112/
(but i don't know how to install it! Can anyone help? Or at least point me in the right direction! )
mat1t said:
(but i don't know how to install it! Can anyone help? Or at least point me in the right direction! )
Click to expand...
Click to collapse
I am also looking for a solution to this problem too...
Stevebristol, I don't know why people try to help when they receive posts like yours.....
But if it helps I've received a further update regarding the update, as you have nicely pointed out, its late...., and I have been told that it could be at least another six weeks, possibly longer.
No details as to what the update may include, but maybe the delay is due to a new OS update instead of a few bug fixes.
It would be nice if o2 included the new OS, Skype & Blackberry support, before I'm slated again, this has not been promised by o2, just my guess
I do think what was said regarding your source is a little harsh...not wishing to cast criticism myself but being involved in a MAJOR IT project for the Government means you're frequently exposed to delays in rollouts and Go-Lives...
I'm guilty of moaning regarding the release of o2 updates etc, but I have always known the reasons behind them based on my own experiences. Unforeseen errors during testing, new bugs found that crop up as a result of implementing fixes for others, etc, etc, the list goes on and on.
Cheers
Ant
Does anyone have any idea when the update will be available for the XDAIIi?
I keep checking the O2 website... and there is no mention of it. Could it be an urban myth?! :wink:
I've had my XDAIIi for three months now and I'm getting a little tired of the poor signal strength, freezing phone, unstable messaging software, poor camera picture quality, etc, etc. The XDAIIi does everything I want it to... but doesn't manage to do any of it well. I was really hoping that this update would solve at least some of my woes.
I'm even contemplating turning it into a paperweight, and reverting back to my trusty iPAQ, SD card camera and Nokia 6310i. :roll:
So I guess you are telling that it would simply be better iff Nokia buys HTC?
Hi guys
I actually work for O2 - I am a Device Specialist
I CAN confirm that there WILL be a ROM update released soon.
However there is no confirmed date for this. We cannot get any more infomation on when it will actually be released.
My advice is to just keep checking http://www.my-xda.com and if I find out anything more I will post on here
Hi Paul,
will this include Blackberry email support.
I used this on my XDA2 and went without it when I upgraded to a 2i on the promise it would be coming 'soon' that was back in March.
Steve
Paul. W said:
Hi guys
I actually work for O2 - I am a Device Specialist
I CAN confirm that there WILL be a ROM update released soon.
However there is no confirmed date for this. We cannot get any more infomation on when it will actually be released.
My advice is to just keep checking http://www.my-xda.com and if I find out anything more I will post on here
Click to expand...
Click to collapse
Thanks Paul.
I won't abandon hope just yet, then. :wink:
Maybe you could try and find out what fixes the ROM update will include?
Probably the same as the i-mate ROM with O2 customisations lol.
Doubt it will be anything great.
I can comfirm that the update will include blackberry support - I think the manufacturers realised they kinda made a mistake not allowing blackberry in the updated handset!
As to other updates, were just as in the dark as you guys - you would be suprised how little we are actually involved with the manufacturer.
All I can say it watch this space
reboot and free youself!
Why not just do a hard reset and install as 'corporate'
(you'll need code 0506)
buy 'sbp pocket plus' and relax.....zzzz
Device is a lot more stable and no more annoying o2 menus
enjoy!
reboot and free youself!
Why not just do a hard reset and install as 'corporate'
(you'll need code 0506)
buy 'sbp pocket plus' and relax.....zzzz
Device is a lot more stable and no more annoying o2 menus
enjoy!
So how would you programatically default the install to Corporate and add in the GPRS settings at the same time?
Why not just install the i-mate ROM and never worry about O2 crap again
I've just purchased a T-Mobile UK MDA Vario branded handset along with the bundled CoPilot 6 Live GPS kit.
So far I've been frustrated with its sluggish behaviour all round, and a multitude of problems.
I've currently got the OMPA over clocking app running which improves the Co-Pilot launch time a lot.
However, I keep reading that an AKU2 ROM update is needed. However I cannot find *anywhere* (not just this site) an explination of exactly what improvements this ROM makes to the usability of the HTC Wizard.
I'm not interested in new features such as push email right now. I just want to be able to use the phone without it pausing for a minute and getting confused with too many button presses.
As my MDA Vario is only a few days old I'm told it can be returned if I just can't use it. Because of this I don't want to install any hacked/other network AKU2 ROM at present.
Can any body tell me or point me to some details about changes in this AKU2 ROM update please?
First off, search the forums for info on AKU2 ROM's, each of the ROM's ends up witha discussion of the good the bad and the ugly.
That said, the TMO UK Ship ROM is a pile of nasty stuff, slow, buggy and prone to crashing into one of two states (either the regular reboot or the device is on the lights are flashing but it won't wake up, receive calls or receive email). I'm stuck with it at the moment as I need to run the blackberry software.
The AKU2 ROM's are more stable, don't crash the device when using an SD card, the radio ROM's are faster and connect/reconnet to networks faster and fundamentally better (think Windows XP then XP SP2).
All of the AKU2 ROM's have subtle differences but for my money, if you dont want/need all of the cellular provider branding etc then I'd go with the latest QTEK SHip ROM (check the ftp site). It's easy enough to configure the GPRS, MMS etc for TMo after you've installed the ROM.
Generally, if you're new and it's a new device, read the forum postings, read the Wiki - it's all there though you may have to do some digging around. If all else fails post a query but be wary of posting questions that are on the forums as you'll be begging for a ton of abuse at using people's time to save you effort looking...
Don't give up on the device, once you move to AKU2 and away from that dodgy TMo 1.6 ROM you'll be much happier.
I spent ages reading post after post and not really getting a clear bullet list of what's what. Basically I wanted to know if the sluggish response from the phone would ever be improved.
http://xda.o2.co.uk/xdaMiniSoftware.aspx gives a fairly good (to me) break down of the features in the AKU2 ROM update.
Got a unit the other day that was used, so they sent me out a replacement, and it has WM6 installed - YAY!
Just waiting for my Micro SD card to arrive to see if I can load TT6 onto it (whihc could be a problem!)
I guess ROM updates must be due shortly for the rest?
http://www.my-xda.com/xdaOrbitSoftware.html
ignore, its for the orbit not the hermes
tonyflow, that's interesting! I ordered an XDA Trion from O2 UK today. They were out of stock for a little while, so this must be a new batch. I wonder what OS they'll have installed...
Will report back!
The first unit I got (which was already used - which I was not happy about) was WM5, called their customer services, and they got a replacement out to me the next day - the box had a manual addition for WM6 - and when I powered the device on it was confirmed
I knew that O2 Germany had a ROM update for WM6, but wasnt aware of O2 UK having it! Saves me the hassle of upgrading and then trying to relicense tomtom in the future anyways
I got mine at the beginning of July and it has WM5 on it
I wonder if it would be easy to upgrade and if all the programs I have on it would still work.....
Anyway, I have sent them an email as to why the Trion is mot mentioned on the my-xda site (I became aware of it a while back when someone posted the seeo2.com for malaysian customers and I looked for the english version and re-visited it when it was mentioned on el-reg). Just hope a WM6 update is forthcoming....
Well, just called O2 as I saw the order had "Provisioning Failed" by it on their website. Turns out that they're out of stock - why they couldn't of told me this when I bought it I don't know - and it's contrary to what it says on their online store. So maybe, if I get a unit from yet another new batch, the chance of having WM6 increases?