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The female USB mini connector on the device-side of my MDA Pro broke off and fell into my MDA Pro! This happened when I inserted the original supplied travel charger. My MDA Pro was four weeks old and I have never ever dropped it or damaged it in any way. It was even completely scratchless as i am very carefull with this very expensive machine.
I sent it to TMobile ProAssist, thats were the devices get repared. After one month, I got the message this problem is a "User fault" and it is not part of the warranty!!! I could choose: Have the device repared for 480 euro's (replacing motherboard) or returned at no additional costs!
I am very angry at TMobile Netherlands, as they keep saying this is just not covered in warranty... They also say that the connector is very solid and can not break off without intervention of the user. But still, it happend to me in a routine process like charging!!
So i have the following questions.
1) Is there anyone who has also experienced problems with the USB connector on the device?
2) I figure this is a designflaw or productionfault and should fall under warranty, no matter what the people at TMobile say, right? Or why not?
3) Has anyone experienced more trouble with TMobile as repaircentre?
4) Would another operator repair this within the warranty?
5) Is it me or is it madness to replace a motherboard for 480 euro's on a device that would costs TMobile like 400 euro's new?
Thanks, you are all very well appreciated in advance for your reactions!
They are lying. The connector is known to be weak, and has broken of for a number of people already. Search around a bit more and present them with the evidence, and threaten to take them to consumer court.
Surur
Here's 2 to get you started.
Jasjar USB terminal on phone broken
http://forum.xda-developers.com/vie...order=asc&highlight=repair+usb+solder&start=0
qtek 9000 broken connection port help
http://forum.xda-developers.com/viewtopic.php?p=296699&highlight=usb+broke#296699
Surur
thanks! im searching
I complained about my connector breaking off on pocketinfo.nl. There were several others there with the same problem and I saw more on this forum.
I fixed the connector myself (I was in a hurry) so I know for sure that it is stuck on really badly. This IS a construction (or design) fault. It's only hold down by a tiny amount of solder. Completely unacceptable for a component that will be under so much stress.
The trouble is that it can do a lot of damage. In my case it damaged the wiring for the usb connector (it ripped a line off) So it can be very costly for them to repair if they need to replace the motherboard.
Happened to me too, fortunately I have Insurance provided by o2 and they sent a courier to my house to exchange it the very next morning for free.
patrickl said:
I complained about my connector breaking off on pocketinfo.nl. There were several others there with the same problem and I saw more on this forum.
I fixed the connector myself (I was in a hurry) so I know for sure that it is stuck on really badly. This IS a construction (or design) fault. It's only hold down by a tiny amount of solder. Completely unacceptable for a component that will be under so much stress.
The trouble is that it can do a lot of damage. In my case it damaged the wiring for the usb connector (it ripped a line off) So it can be very costly for them to repair if they need to replace the motherboard.
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Click to collapse
Patrick, are you also the owner of a MDA Pro? Isn't it very weird that TMobile Netherlands doesnt consider this as a design flaw, while other providers such as O2 are conducting repairs under warranty? This is outragous.
Is there anyone that knows about laws in Holland/Europe about warranty and designflaws? Can we make a stand?
yes, mine is an mda pro too. I'm guessing mine worked lose from using the charger in the car. There is a lot of vibration on the cable that works it's way into the mini usb connector.
One morning I took out the usb cable and the connector came off and dropped back inside.
I didn't check it for warranty since I didn't want to be without my phone for a few weeks. I was just about to go on holliday for a few weeks too. So I repaired it myself. It wasn't really difficult, but you should be able to work with SMD components. I only fixed the charging though. One of the signal lines was ripped off the motherboard.
I have the same problem with my Logitech Harmony remote. I guess these mini USB connectors are the cause of the problem. They don't come with mechanical fastening or something. What kind of freaky designer uses solder for fixing mechanical components? Or at least they should use more of it. Mine was attached by the lines and maybe 2 tiny pads at the sides.
Anyway, I digress. I have no idea how you can convince T-Mobile. Guess that's where the problem with warranty is. Sometimes you don't get warranty unless you "sue" them, but then that's not worth it either.
It's pretty obvious that putting a cable in and out of the usb port is "normal use". Maybe if you say yyou dound lots of others with the same problem you can get it repaired under warranty. Ask for their manager. That might help too. or is that an american thing?
I still use a Sony Clie NX70 to read books on. That thing is built like a house. The hinge is still great and the metal housing keeps the screen from getting cracked (two other known design faults with the MDA pro) It really puts the MDA pro to shame. Just wish Sony was still making PDA's.
Goddamn im angry. T-mobile just called, all they can do is exchange my MDA Pro for a Nokia 6230i. Not over my dead body! :x
Is there anyone that has gotten it's provider to repair this flaw? If yes, can you post your RMA/reparationnumber here? I can use these numbers as evidence that this is a flaw that needs to be covered under warrantee.
Please give me your RMA's and your provider/brand/country. Thanks very much!
Wow you mean they can't even repair it anymore? Is that because they don't sell the MDA pro anymore. Or is it because you want it repaired for free?
They CAN repair it, but just not for free, as this problem is not covered in warranty. In the price offer they have sent me, they suggest to replace the entire motherboard.
I think, with a repair price of 480 euro's, it's a total loss. I'm affraid the sum of 500 dollar is too low to take this into civil court or even to let a lawyer take a look at this. So next thing what i'm gonna do is write a lettre to the CEO of T-Mobile Netherlands.
replaced under warranty reciept attached
I grow tired of this problem; I made them aware of the situation quite a while back.
though I agree that it would be just to expensive to replace every unit the company should at least replace the broken ones.
Attached is my receipt showing that Imate did replace mine under warranty for free,
I have kept my personal details on the receipt for legal reasons for everyone else.
I hope this helps.
btw- I was sworn at, I was lied to, I was made to go through useless paperwork and there website chat programs are down most of the time and even when u do connect u have to endure a person who cant even grasp the basics of English. I feel sorry for this company, they don’t understand the basics of business.
Thank you for the receipt one piece more to show T-Mobile that a device design error should fall under warrantee. I have heard numberous of bad experiences with iMate customer support, as I also sell iMate phones at my company. Would never even consider to buy one.
There HAS to be somewhere that has a T-Mobile repair receipt regarding an USB connector.. so if you're out there, please contact me!
I know a guy who has a console shop nearby and is very handy with the soldering iron. When the USB connector of my beloved wizard broke off, I took it to him. 3 of the 5 pins on the USB connector itself were broken and all 4 bases around it were desoldered also. He was able to repair it in half an hour and I paid 20 euros for it. The only problem is that he is located in Greece (was not a problem for me obviously, since I live in Greece too).
So, if any of you guys have the same problem like I did, you can contact him and maybe arrange a repair, I believe he is MUCH cheaper than official service or other repair services. By the way, this problem is covered under the warranty, so I am talking about problems after the warranty expiration date.
His web site (not very good, but the guy rocks with a soldering iron) is http://www.consoleworld.gr, where you can also find his contact information. He did such a good job repairing my wizard that I believe he should be known I will post photos if I decide to open up my wizard again!
Hi guys,
I hope some Romanians can verify this?
My phone has the famous digitizer issue (screen not responding when coming out of standby), where I called HTC Romania.
They told me to contact their repair center in Bucharest. (http://www.cirma.ro/)
That repair center states I have to pay 1000 LEI (250 EUR) for this repair, while the phone still is in warranty. Aren't there such things as 'in warranty repairs' here in Romania?
As I am not Romanian, I would like some info in regards to this. Otherwise I have to ship it to the UK or to Holland (where I'm from) to have it repaired.
Please, some feedback would be appreciated.
Multumesc foarte mult!
Hy, here , in Romania, the thing are a little bit different. You could repair your phone in warranty only if you bought it from here.The procedure is also very complicated, we must go with the deffective device on our provider, they send the phone to Cirma, after repair Cirma send it back to the provider and only after that we can enjoy again about our beautifull device. Also they ask for entire package, not only the device, I don`t know why ! And the whole procedure takes about 3-4 weeks . So , I think you can send it to your country for repair, the time will be almost the same. I called also Cirma service an they told to me that replacing the digitizer costs 1000 LEI.
I had a screen problem too on my Hd2 (a white spot) and I've been to Collection Point (on Stefan Cel Mare), they made and a diagnose of the problem and then they changed the screen for free (on warranty). In my case I bought the device from Romania.
My advice is to go to a Collection Point with your Invoice and warranty certificate in order to clarify if your papers are eligible here in Ro.
Thanks guys,
I think i'll just ship it to Holland anyway.
Just came of the phone with Cirma, and they won't repair my HTC device, as I didn't buy it here in Romania. (Which, legally is very wrong, as HTC has a European Warranty certificate and Cirma is supposed to be a valid repair partner).
Next to that, there is no such thing as a warranty 'certificate' when you get a phone in Holland. You have your proof of purchase, with warranty booklets by HTC. I've been everywhere in the world, but this is the only country still sticking to certificates and stamps..
Oh well, I thank you for your replies, they are appreciated!
Sorry about that, but think a little: we are living here from the beginning of our life . It is worst than anything
skodann said:
Sorry about that, but think a little: we are living here from the beginning of our life . It is worst than anything
Click to expand...
Click to collapse
No worries mate, I am not blaming you
But i have some positive news. I went into a repair point from Cordon Electronics (Auchan/Titan) and explained them everything.
Last Friday I gave my phone with a proof of purchase to them, explaining that in Holland (where i bought the phone) does not have 'warranty certificates' and I showed them the HTC warranty booklet. They took my unit in (Friday night at 20.00) and just now i received an SMS, that the unit can be collected from the same point, repaired and all.
New mainboard, buttons, digitizer, LCD panel All in warranty. I guess when things can be explained properly and the person understands the situation, not much can go wrong
Can't wait to get my beloved HD2 back after work
Update
Went to the Service Point last night, only to find out they did replace the mainboard, and LCD, unfortunately, it did not fix the problem.
So again, it's in repair
Keep us informed
I have a HD2 and I am extremely happy with the device. Problem is I bought it on 20th October 2010 after the death of my last HD2 due to water . And since then the phone has had it's screen replaced once and PCB replaced once. Now, the PCB is going to have to be replaced again. Which is why I was wondering should I push through for a replacement given that I have just one more month left in warranty or would it not be worth the hassle?.. Any opinion would be honestly appreciated.
Since it is under warranty, you should replace the PCB. And sorry for your water damaged HD2.Did you try and revive it?
I did.. Try many methods I think it was my fault I tried to turn it on too soon =(.. I did send an email to HTC support here stating that my phone has had 3 major hardware failures and I don't trust this device because had the phone been out of warranty I would've have had to pay much more than the price of the device :O.. So, let's see what they say lol
Hello people,
If you are thinking about getting any OnePlus product,especially the new OnePlus one or two, please read this before you jump the gun and spend your hard earned cash.I will share my ownership experience with you so that you don't do the same mistake of buying OnePlus as I did.I am attaching the email that I sent to them after my phone gone bad
“Hello OnePlus,
My name is Rajesh Bhuin, a proud owner of Oneplus One 64 GB until one day when the speakers of my
phone stopped working all of a sudden. I searched through your forum and most people told me that it was probably a faulty speaker which is quite common for OnePlus one. So I took my phone to Service Center which is a good 300 Km away from where I live. Upon inspecting my phone, the service guy told me that the fault is with the motherboard and not with the speakers. And the probable reason is due to water damage as the water indicator sticker had become red. So my warranty is now void and it will cost around Rs. 19000 to change the motherboard. I assured him that I have NOT exposed my phone to water by any means.
So after further throughout inspection he told me that there were absolutely no other traces of water inside the phone and the sticker
had changed its color probably because of vapor condensation insidethe phone. He also suggested me to write to you about the issue as itwas not any way my fault.
So I request you to please look in this matter so that my phone can beserviced and I can get the remaining warranty back. You can confirmthe matter from the service guy,I have provided his email id with his permission. Also please let me know if you need any further details.
RegardsRajesh Bhuin
DETAILS:
Model : Oneplus One 64 GB, Sandstone Black
Date of Purchase - 12-04-2015
IMEI – 8658000********
Service Centre Name – TOUCH
Address - 20-H, Park Street, Kolkata-700016, West Bengal
Phone no - 033-44026291
Service Engineer - Gaurav Dey, email id -
Date of Servicing - 24th July
Service Request Number - JS15072400496”
After two days a Oneplus representative the called me. I explained him the situation. I also told him I am willing to pay the sum if they could only change the affected part. He told me that they will look into the matter and will get back to me.The very next day he called me again and told me that they couldn't do anything as the sticker turned red even if the phone was never exposed to any liquid.Also the phone can not be repaired without changing the motherboard!
Well now you know that is how they treat their customers. They say there are always compromises when buying a cheap product.I guess for one plus this is the compromise "NO WARRANTY SERVICE " even though it is not exactly cheap.On paper their product might look good but this is the built quality you get. A flagship grade phone which gets damaged for no reason!. And even if it gets damaged you can not just repair it, you have to buy a new phone. This can happen to you too!Think about it before you buy it.
Thanks for reading.
i just buy its
Dude,this probably will surprise you,but this sh*t happens to "famous" iPhone and Samsung and LG and any other expensive and superb brand too,one to the million but surely happens. You just had a bad luck with the device thats all, i`m using this awesome phone more than a year and its perfect and many others like me too i`m sure about it.
I don't see why you're complaining about OnePlus in particular. It's standard protocol for a warranty to be voided when the liquid detection stickers have been tripped, and this is true for all manufacturers/suppliers. How on earth is a manufacturer supposed to distinguish between someone who honestly hasn't had any water damage, and someone who has had water damage but is claiming to not have had any. They can't. You're expecting them to make an exception for you? Why? You're no more special than any other customer. Sure, you might have be gotten unlucky with this, but you can't expect special treatment just because you say the phone has no water damage, and you can't blame OnePlus for something that is an industry wide standard.
If those liquid markers changed color. You had your phone in a heavily humid area and or talking on the phone in the rain, kept the phone in a steamed up shower, etc. I know all manufacturers have limitations on proper environments and bad environments from temp, humidity, etc.
Pretty sure any phone manufacturer would void your warranty under these circumstances, that's why they have water indicator. How else are they supposed to judge whether you got your phone wet and caused the damage yourself?
rajeshbhuin said:
Hello people,
If you are thinking about getting any OnePlus product,especially the new OnePlus one or two, please read this before you jump the gun and spend your hard earned cash.I will share my ownership experience with you so that you don't do the same mistake of buying OnePlus as I did.I am attaching the email that I sent to them after my phone gone bad
“Hello OnePlus,
My name is Rajesh Bhuin, a proud owner of Oneplus One 64 GB until one day when the speakers of my
phone stopped working all of a sudden. I searched through your forum and most people told me that it was probably a faulty speaker which is quite common for OnePlus one. So I took my phone to Service Center which is a good 300 Km away from where I live. Upon inspecting my phone, the service guy told me that the fault is with the motherboard and not with the speakers. And the probable reason is due to water damage as the water indicator sticker had become red. So my warranty is now void and it will cost around Rs. 19000 to change the motherboard. I assured him that I have NOT exposed my phone to water by any means.
So after further throughout inspection he told me that there were absolutely no other traces of water inside the phone and the sticker
had changed its color probably because of vapor condensation insidethe phone. He also suggested me to write to you about the issue as itwas not any way my fault.
So I request you to please look in this matter so that my phone can beserviced and I can get the remaining warranty back. You can confirmthe matter from the service guy,I have provided his email id with his permission. Also please let me know if you need any further details.
RegardsRajesh Bhuin
DETAILS:
Model : Oneplus One 64 GB, Sandstone Black
Date of Purchase - 12-04-2015
IMEI – 8658000********
Service Centre Name – TOUCH
Address - 20-H, Park Street, Kolkata-700016, West Bengal
Phone no - 033-44026291
Service Engineer - Gaurav Dey, email id -
Date of Servicing - 24th July
Service Request Number - JS15072400496”
After two days a Oneplus representative the called me. I explained him the situation. I also told him I am willing to pay the sum if they could only change the affected part. He told me that they will look into the matter and will get back to me.The very next day he called me again and told me that they couldn't do anything as the sticker turned red even if the phone was never exposed to any liquid.Also the phone can not be repaired without changing the motherboard!
Well now you know that is how they treat their customers. They say there are always compromises when buying a cheap product.I guess for one plus this is the compromise "NO WARRANTY SERVICE " even though it is not exactly cheap.On paper their product might look good but this is the built quality you get. A flagship grade phone which gets damaged for no reason!. And even if it gets damaged you can not just repair it, you have to buy a new phone. This can happen to you too!Think about it before you buy it.
Thanks for reading.
Click to expand...
Click to collapse
This is so fake.
I had to change my phone and had problems to. They took 1 month to reply, but solved my issue in 1 week. Sent the phone and next week the new phone was back.
My girlfriend, had a small accident with the phone, paid for the repair which is a flat fee, and also was 1 week.
Oneplus doesn't have a repair center. You went there on your own, this things are solved via ticket, and they send you a new phone, while the other goes on repair.
Sent from my A0001 using Tapatalk
600km road trip to get your phone assessed at a repair center? Lol...