Auto Shutdown Problem - Asus ZenFone Max Pro M1 Questions & Answers

Hello, i've trouble with my Asus zenfone max pro m1 (ZB602KL) Asus X00TD. at first it brings up volume button despite me not touching the volume button then a few minutes later suddenly it turn off itself despite me not touching the power button. it then turn back on again but as the asus logo appeared it then turn off and continually repeated that. sometimes when i turn it off, it will magically turn on again despite me not pressing the power button. if i left alone the device to do that, it goes to normal as if nothing happen but the process also drains battery. i rarely games and mostly use it for watching and reading. i've owned this phone for 3 years, haven't catch any single water yet, it had impact that broke the lcd but not an issue. the problem started occured last year and this is the second instance. haven't bring it to service centre as the problem subsided by itself. any idea?

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[Q] Milestone 2 power button repair

Hello there guys!
Recently my M2 power button stopped working, there is no click whatsoever. I checked it up and it seems that the small metal piece fell somewhere inside the phone. I found this dissasembly video : http://www.youtube.com/watch?v=BUXSmlwUC9Q
Now here is my question : it looks like while dissasembling you are ripping the phone apart, is there any permanent damage when trying to dissasemble? I could do it by myself, pasting the metal piece inside but I m a bit concerned about damaging the phone.
Thanks
Strange Milestone 2 power button problem
Hi, I have a strange problem in the power button too, but it's very rare (may be rare just for me)
The thing is that the power button suddenly stops working. If i take off the battery and put it again the phone boots without pressing the power button, and it still not working. Then after some time, it suddenly starts working perfect there is no need to press it stronger then normal.
I can't find out any patterns in this behavior. Another strange thing that happens is that sometimes the button works intermittently and delayed. Example: I do a long press of the power button and nothing happen, then the shutdown dialog shows 2 seconds after. And some times (the most) it doesn't
I'm a little bit confused about it, any ideas?
I've new info: i can't get into bootloader mode (the phone turns on but i get a black screen with no text)
Think I am getting the same power button problem now. How did your repair go?
Same problem here now, dunno if its really related to the power button or something
completely different is going to break down soon.
I will try to replace the whole flex cable with the buttons, but shipping needs some weeks.

Focus is dying, what could it be?

i suspect the power/lock button is FUBAR, but there are some other symptoms that do not resemble just a bad power/lock button. here are the symptoms that indicate it is the power/lock button:
1. when the phone is off, almost impossible to turn on. sometimes have to press and hold power button 10-12 times before it will shut on
2. when the phone is on and i press the lock button to lock the phone, most of the time it thinks i held the button and says "slide down to power off" although sometimes it doesn't respond at all. it almost NEVER locks when i press it (like it should be doing)
3. when the phone is on and i press the lock button to unlock the phone, most of the time it shuts off completely and i go back to step 1
symptom that indicates another problem not related to power/lock button:
1. if the phone is off and i press the power button, when the phone responds it will sometimes say "samsung" like it is turning on, and then nothing else will happen. i won't get the ATT screen and it won't boot up. this some times happens multiple times before the phone finally boots
currently i've been letting the phone time out automatically instead of the lock button, and using the camera button to unlock it. i've also been trying to not let it turn off at all, because getting it back on is really tough.
is there anyway i can disable the lock/power button...and/or is there an alternative way to lock and turn on your phone that doesn't require the use of that button? even if i tell myself not to use it, there are still times in your pocket where the darn thing gets pressed. for me that could mean it kills my phone and doesn't restart for the rest of the day, which i'm sure you can imagine is not ideal.
tuffluck said:
i suspect the power/lock button is FUBAR, but there are some other symptoms that do not resemble just a bad power/lock button. here are the symptoms that indicate it is the power/lock button:
1. when the phone is off, almost impossible to turn on. sometimes have to press and hold power button 10-12 times before it will shut on
2. when the phone is on and i press the lock button to lock the phone, most of the time it thinks i held the button and says "slide down to power off" although sometimes it doesn't respond at all. it almost NEVER locks when i press it (like it should be doing)
3. when the phone is on and i press the lock button to unlock the phone, most of the time it shuts off completely and i go back to step 1
symptom that indicates another problem not related to power/lock button:
1. if the phone is off and i press the power button, when the phone responds it will sometimes say "samsung" like it is turning on, and then nothing else will happen. i won't get the ATT screen and it won't boot up. this some times happens multiple times before the phone finally boots
currently i've been letting the phone time out automatically instead of the lock button, and using the camera button to unlock it. i've also been trying to not let it turn off at all, because getting it back on is really tough.
is there anyway i can disable the lock/power button...and/or is there an alternative way to lock and turn on your phone that doesn't require the use of that button? even if i tell myself not to use it, there are still times in your pocket where the darn thing gets pressed. for me that could mean it kills my phone and doesn't restart for the rest of the day, which i'm sure you can imagine is not ideal.
Click to expand...
Click to collapse
You seem to have a (hardware) problem with the power button (obviously).
There are a couple of ways to turn on the phone/display without the power button:
- camera/back
- connect power charger
- usb connect
Last 2 are not practical and first you already do. You should try and see how much would it cost to replace the power button, if you're out of warranty. Should be cheap, and beats workarounds.
is there any way to lock it rather than letting it just time out? what about turning it on?
do you feel pretty confident that the seemingly unrelated symptom where the "samsung" screen comes up and then shuts off while trying to turn the phone on STILL indicates the button is broken? just worried this problem extends further than just the button.
thanks for your help.
tuffluck said:
is there any way to lock it rather than letting it just time out? what about turning it on?
do you feel pretty confident that the seemingly unrelated symptom where the "samsung" screen comes up and then shuts off while trying to turn the phone on STILL indicates the button is broken? just worried this problem extends further than just the button.
thanks for your help.
Click to expand...
Click to collapse
There's no other way to turn it on (except plugging it to charge) and you found the one workaround, with the camera.
I am *very* sure that the power button is the culprit in your case, most likely the spring that pops back the button is either broken or out of place.
If you keep the power button pressed, in 2 seconds you'll see the slide message, but if you keep it pressed, then it just turns off after 2 more seconds. So, yes, it's the power button and nothing else, in your case.
Fix that and you should be back to normal.
And you're not the only one with this problem. Recently, I've tried to help someone else here, with the same problem, as you can see here.
thanks. i called around and a guy here in town said it will take him 30 minutes for $30 to fix it. i'm taking it to him at lunch, so hopefully i'll come back with a fully functional phone--he also was pretty certain it was the power button, and had seen this before. thanks for your help.
well it wasn't the power button. apparently there is a battery connected to the power button that is dying. but you can't even order a new battery, so pretty much once it's dead, it's dead for good and you have to do the camera button workaround like i was doing.
though he did solder the battery to the board a little more (that's another problem, from the factory it is soldered to the main board so even if you could replace it, you'd likely damage the board), and it seemed to fix the problem. he claimed it would only be temporary and within a few weeks the problem will likely come back.
tuffluck said:
well it wasn't the power button. apparently there is a battery connected to the power button that is dying. but you can't even order a new battery, so pretty much once it's dead, it's dead for good and you have to do the camera button workaround like i was doing.
though he did solder the battery to the board a little more (that's another problem, from the factory it is soldered to the main board so even if you could replace it, you'd likely damage the board), and it seemed to fix the problem. he claimed it would only be temporary and within a few weeks the problem will likely come back.
Click to expand...
Click to collapse
That is weird indeed. I don't think I ever heard of another type of battery being used in phones, tied to buttons. Unless it's a capacitor but anyways...
Thanks for sharing the info with us!
I know this is thread is almost a year old, but unfortunately, it seems my Samsung Focus (v1.3) also has the exact same issue.
The worst bit is that every other aspect of this once glorious phone still works and I was very happy using it, not really feeling the need to upgrade.
I was using a custom ROM which I flashed back to AT&T original 7004 but that did not work. It doesn't seem to be a software issue at all.
The symptoms are the same - tapping the power button to lock the phone gives you the option to slide to power-off and after a second it will do that anyway (without any interaction). When you try to boot, it won't progress past the SAMSUNG screen and in the rare chance it does boot, it will work for an hour or two before dying again. Connecting power helps a little (as you can't turn off the phone with mains power connected), but only just. I have tried using the original battery which I initially suspected was causing issues but even a generic battery has the same issues. I'm tempted to spend $20 on a genuine battery but I don't think it will really help given the generic battery did work properly when the phone was itself.
I'm now faced with upgrading to the Lumia 920 but with new models around the corner I think I'm going for the budget Lumia 520 which has similar specs to the Focus (except LED flash) and will hold out for the new flagship model, or buy the 920 when it falls a bit more.
Hi - just wanted to add my experience with this issue (as my focus exhibited these exact symptoms today). Unlike some people, though, even if my phone managed to boot up, it would shut down again after a few seconds on the tile screen.
Like cysser0, I also suspected the battery at first, but replacing the long-life I had purchased last year with the original battery (which I keep charged as a back-up) had no effect on the symptoms. To be brief, I tried all sorts of things over the course of an hour. Nearing the end of my tether, and resigning myself to try a format as a last resort, I discovered that if I held the power button and the volume button down, I could get the phone to stay on. Releasing either of these buttons would result in the phone switching off suddenly.
Wrapping a rubber band tightly around the top of the phone has allowed me to continue using the phone for the moment, and I have managed to do a backup of all my content (not that I will be able to restore it on this phone, it seems).

Black Screen, 5 vibrates, and LED lights on

This phone just broke after 3 months of use. Since I brought it off of amazon as unlocked, I do not have warranty on phone. The phone was not dropped nor water-damaged. It was sitting on the table and suddenly experiencing problems with lag. I proceed to turn off and try to restart phone.
The phone does not boot when I press the power button.
What I've tried:
case 1: I removed SD card, removed battery and removed USB cord. Press power button for 10 seconds. Put back battery and press power button
result 1: LED light on. The phone vibrates 5 times. Remains in black screen
case 2: I called my phone number from another phone
result 2: Straight to voice mail. This indicates the software did not even boot up. Hardware display is not the issue here. Most likely a Software issue.
case 3: I hold volume down key and power key to attempt hard-reset
result 3: LED light on. The phone vibrates 5 times. Remains in black screen
Since I routinely backed up my phone data. Last time I've checked (~4 days ago), the SD card was not nearly full. It was approximately 25% used space.
PLEASE HELP!! YOUR HELP WILL BE APPRECIATED!
Are you able to access any of the service menu's such as bootloader or fastboot mode?
If your not aware what those are, there are many references in this forum for you to find information.
dustbyter said:
Are you able to access any of the service menu's such as bootloader or fastboot mode?
If your not aware what those are, there are many references in this forum for you to find information.
Click to expand...
Click to collapse
No. The screen was all black. But fortunately, the phone was able to turn on after some trial and error.
You remove the battery and USB cord. Then while pressing (and holding) the home button key, you put back in the battery and press the power button. To hard reset, you must press volume down key, home key, and power key at the same time.
Glad that you got your phone working!
Mine continues to remain dead
I had this problem a few months back at first i too thought the phone was dead - but it did make boot vibration noise - but the screen would always remain "black" but after some time and after going into a very dark room i was able to see that the screen was not black, but that the backlight went out on it -- after having my screen replaced the phone now works fine - think i was using cm7 at the time.. hope this might help
Thanks for this tip! I'll check on the phone I had as well. I got to get it back from my buddy.

my screen turns off when disconected from the charger

i left my phone charging with a game playing, and when i came back the message saying the phone was going to turn down to stop the heat was showing in screen.
now when i turn on the screen it takes 1 second to turns off by itself and start overheating below the samsung logo(in the front, below the earpiece).
i can fix it or have to replace something?
Could try booting in safe mode. That should rule out any hardware issues.
Instructions from Google:
Turn the device off.Press and hold the Power key past the Samsung Galaxy S7 edge screen.
When "SAMSUNG" appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Leave in this mode for a while. Maybe uninstall the game while your in safe mode.
I had a similar issue I solved this way.

s7 edge turn on only while charging

Hi all,
in last 2 days, after over a year of normal use, my s7 edge suddently turn off and won't turn on by power button.
I connected to the charger ad battery level was over 50%. Pressing power button it turn on and i can use it or a while then it turno off again.
Someone else had this problem? How can i solve?
Thanks
i am also facing the same issue. My S7E randomly shuts down, and pressing down power button doesn't turn the phone on (I have tried Power+volume down). After several hours, when I put it to charge it turns on, and the battery is always at 0%, even though the phone 80%+ charge before crashing. Some times it makes sound, demonic like when its about to crash, sometimes it doesn't. Some times the capacitive touch keys have lights on, sometimes it doesn't. It is totally random so i can't really pinpoint the issue.
It has the Dec security patch and is on android 8.0

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