Galaxy S10 plus not receiving OTA updates - Samsung Galaxy S10+ Questions & Answers

Hi guys. So last month, I was gifted an unlocked galaxy s10 plus from the US and had it shipped to Nigeria where I live in. But since then I haven't gotten any OTA updates. The last security patch on the phone was on July. And I'm aware more recent updates are out. I've checked repeatedly from settings and smart switch for PC, but the phone still doesn't detect updates. Any ideas on what to do?. I'd be grateful if I get a reply. Thank you!

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Getting security updates (and Oreo) in Australia

Thought I should share this for anyone having the same problem as me.
My TA-1033 was no longer receiving OTA monthly security updates, last patch was January 2018.
Apparently, the February update was the full 8.0 upgrade which hasn't been released into the Australian market but was in India.
So I did a factory reset with no SIM inserted, download a VPN connected to an Indian server, did the check updates and, lo and behold, there was the full Oreo upgrade waiting to download. Since then, my phone did all the security patches right up until May. For the 8.1 upgrade, I wasn't connected to the VPN so it had a verification error, I just connected to download again and it worked fine.
I assume Nokia don't want to do an OTA update in Australia because of band differences or something but haven't noticed any problems so far (disclaimer:that's not to say I won't but am prepared to take the risk knowing I'm getting all my security updates).
Maybe the Australian market has been too weak so they're not developing here but it's pretty ****ty because I always had Nexus devices before they were discontinued and bought a Nokia on the basis that it was vanilla Android with full, up to date security patches. It's poor form for Nokia to leave us hanging like that.
Anyway, hope it helps someone else searching for a fix to the same problem.
connorjolley said:
Thought I should share this for anyone having the same problem as me.
My TA-1033 was no longer receiving OTA monthly security updates, last patch was January 2018.
Apparently, the February update was the full 8.0 upgrade which hasn't been released into the Australian market but was in India.
So I did a factory reset with no SIM inserted, download a VPN connected to an Indian server, did the check updates and, lo and behold, there was the full Oreo upgrade waiting to download. Since then, my phone did all the security patches right up until May. For the 8.1 upgrade, I wasn't connected to the VPN so it had a verification error, I just connected to download again and it worked fine.
I assume Nokia don't want to do an OTA update in Australia because of band differences or something but haven't noticed any problems so far (disclaimer:that's not to say I won't but am prepared to take the risk knowing I'm getting all my security updates).
Maybe the Australian market has been too weak so they're not developing here but it's pretty ****ty because I always had Nexus devices before they were discontinued and bought a Nokia on the basis that it was vanilla Android with full, up to date security patches. It's poor form for Nokia to leave us hanging like that.
Anyway, hope it helps someone else searching for a fix to the same problem.
Click to expand...
Click to collapse
Its because Australia has only 10 millions of total population and among those not everyone bought Nokia, but Indian market have 1.25 billion people and among those arround, not sure but, 2-3 million peoples bought Nokia 6, thats why it lauched India first, please don't take this as country insult, m just telling thay marketing works with only people not with country
China have the largest population in the world, thats why every Nokia phone launches first there then everywhere.
I think h get my point

When is the March security update coming to unlocked Snapdragon variants?

Again Europe is getting the update way before the US market. Any word when to expect the update here?
No word yet and Samsung hasn't put out a schedule! hopefully soon...
At this point they should wait for April patch... But what matters most to me is resolving network bugs with Sprint + T-Mobile. Still, isn't it odd that even the U1 S10s don't have the March patch?
I don't care about the security update, I want the fixes, like the deep sleep bug, etc. So tired of feeling like a red-headed stepchild.
Ace42 said:
At this point they should wait for April patch... But what matters most to me is resolving network bugs with Sprint + T-Mobile. Still, isn't it odd that even the U1 S10s don't have the March patch?
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Click to collapse
I had an U1 S9+ in the US and it always came last for any updates. Use to be the first to get them but not anymore. It took about 3 weeks to get the Pie update from Oreo after everyone else got it.
Sent from my SM-G975U using Tapatalk
Ace42 said:
At this point they should wait for April patch... But what matters most to me is resolving network bugs with Sprint + T-Mobile. Still, isn't it odd that even the U1 S10s don't have the March patch?
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Click to collapse
ATT has some network issues also.. I'm having to restart my s10+ one to two times a day just to get signal back. Unlocked S10+
Damn, even though these phones are made in vietnam yet they still havent released any update for vietnam region (exynos)
My Unlocked UK gets updated pretty much on day 0, but you Americans have to suffer waiting for your lazy providers to bloat your firmware first, not only that, that's also another reason of why you can't unlock your bootloader, it really sucks.
Samsung's update schedule is totally ignored by most providers worldwide, some S9 units are getting Pie just now, so there's no way to really know when anything is coming to anyone.
Corv0 said:
My Unlocked UK gets updated pretty much on day 0, but you Americans have to suffer waiting for your lazy providers to bloat your firmware first, not only that, that's also another reason of why you can't unlock your bootloader, it really sucks.
Samsung's update schedule is totally ignored by most providers worldwide, some S9 units are getting Pie just now, so there's no way to really know when anything is coming to anyone.
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Click to collapse
Mine is unlocked, not a provider phone. Yet still ignored by Samsung. I love Samsung phones, I always get unlocked versions, but this is absolutely ridiculous. One thing about iPhones that makes me jealous.
April....day 5....no March update. How is it acceptable to have a flagship phone, where Samsung committed to monthly updates, and to be a month late right out of the gate?
My phone runs amazing. I'm not sweating it.
I am still waiting also.
It should arrive for U1 once all US carriers update their U models. I think Verizon & ATT haven't updated yet, will check later.
Ace42 said:
It should arrive for U1 once all US carriers update their U models. I think Verizon & ATT haven't updated yet, will check later.
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Xfinity Mobile carrier locked version updated this morning.
U1 unlocked March update is out. Downloading now.
New update
Just got another update there for biometrics fingerprint exynos
clownin72 said:
U1 unlocked March update is out. Downloading now.
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Click to collapse
Finally! Thanks for heads up
I got a prompt for a biometrics update (Canada unlocked version) yet when I try to install it, it fails. Had to remove Secure Folder it seems, but then the notification disappeared completely. No more notification and biometrics still the same older version. I love how good Samsung is at rolling out updates. I will probably never get this now.
No March update either, a md it's mid April now.
Hopefully the biometrics update(s) will come soon for the snapdragon unlocked us version
Just received the unlocked March update... Yippee ???????

Unlocked AT&T V35 not updating to pie even when placing the $10 AT&T Sim

My V35 doesn't want to update to pie with the $10 AT&T prepaid sim card, i tried forwarding the date 5 days and it checks for updates but it says that its "up to date" i've done this method more than 10 times and no success. The sim card did work at first updating the phone from the december update to the april update (security) in June.
Android Version: 8.0.0
Android security patch level: April 1, 2019
I know I'm right with you. I'm in straight talk and have gotten all the updates to the march security patch v350AWM12j. But have not gotten any ota for Android 9.0? I recently ordered an ATT sim to give that a shot but I guess we will see. Just wish LG would release a downloadable version!
Optimusman said:
Just wish LG would release a downloadable version!
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AT&T won't let them.
Same with Sprint LG phones.
Ugh! Well them both working together to because this is truly unacceptable! I don't know what the difference is between a security update and a software update as I received security updates just fine.
Got to
A update this morning and brought to awm 20 c.
This was at my house which has no AT&t signal so I'm just on Wi-Fi
Guess it's just a waiting game then? Slow rollout!!!

anyone else stuck on May?

Is anyone else stuck on the May 1st patch that has the U1 (Unlocked by Sammy)?
Screenshot below
OregonInfidel said:
Screenshot below
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Yes and it's utterly pathetic and ridiculous!
Rooted users have July 1 update FFS!
I just want the damn night mode!
My Exynos Note 9 is on June 1 and has it.
It's intolerable, I'm about to throw it in the trash.
My non rooted s10+ has june sp
Mines U2
Sent from my [device_name] using XDA-Developers Legacy app
Still May...
Everyone that has u1 model is still on may security patch unless they manually flashed one of the U firmwares.
Agreed it's totally asinine, I thought in the past unlocked phones were the first to get updates and carriers push them out late. Now it appears to be the other way around which makes no sense.
---------- Post added at 10:49 PM ---------- Previous post was at 10:48 PM ----------
adie1234 said:
My non rooted s10+ has june sp
Mines U2
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Click to collapse
That would be because you don't have the U1 model which is what op was asking about. Or if you do, then you must have updated via Odin
Swimguy14 said:
Everyone that has u1 model is still on may security patch unless they manually flashed one of the U firmwares.
Agreed it's totally asinine, I thought in the past unlocked phones were the first to get updates and carriers push them out late. Now it appears to be the other way around which makes no sense.
---------- Post added at 10:49 PM ---------- Previous post was at 10:48 PM ----------
That would be because you don't have the U1 model which is what op was asking about. Or if you do, then you must have updated via Odin
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Click to collapse
Samsung does update their unlocked phones last after all of the carriers have signed off on updates. I've been reading complaints about this since Samsung started selling unlocked phones in North America but it's completely deliberate if frustrating.
In the past it was Unlocked then carrier. My understanding was that the carrier models took longer because of all of the bloat they pushed the update had to not interfere with that and it not interfere with the update. Now it has become a pay to play type field where the carriers seem to be saying hey who's more valuable, our 50,000 units or the independents and their 1,200 units?
Anyway on an up note, for those who don't have the update... I know how can that be an up note, but for those who don't have it, there were several articles about glitches with the update. After the phones last reboot it was asking users to input a password, even if none had been set. If one was set it didn't work anymore and I believe the only resolution was a factory reset. No big deal if that was something you planed on doing anyway or if factory resetting worked, which I'm not 100% it did. They quickly halted the roll out and were supposed to be recoding it.
https://www.google.com/url?sa=t&rct...assword.html&usg=AOvVaw18ttx3BV1WntrRqHvO_NMZ
https://www.google.com/url?sa=t&rct...reset-to-fix&usg=AOvVaw1YVbq3TlZLuJP_2nvam-EH
So maybe it's a lucky thing we haven't gotten it yet.
Yep still stuck in May here too. I agree it's frustrating that we're usually months behind on getting new features and always last getting security updates. But I am happy that we didn't get that last update that made people factory reset to get into their phones.
Same here
I actually called Samsung yesterday. Sure enough, they blame it on the carrier.....sad.
VidJunky said:
In the past it was Unlocked then carrier. My understanding was that the carrier models took longer because of all of the bloat they pushed the update had to not interfere with that and it not interfere with the update. Now it has become a pay to play type field where the carriers seem to be saying hey who's more valuable, our 50,000 units or the independents and their 1,200 units?
Anyway on an up note, for those who don't have the update... I know how can that be an up note, but for those who don't have it, there were several articles about glitches with the update. After the phones last reboot it was asking users to input a password, even if none had been set. If one was set it didn't work anymore and I believe the only resolution was a factory reset. No big deal if that was something you planed on doing anyway or if factory resetting worked, which I'm not 100% it did. They quickly halted the roll out and were supposed to be recoding it.
https://www.google.com/url?sa=t&rct...assword.html&usg=AOvVaw18ttx3BV1WntrRqHvO_NMZ
https://www.google.com/url?sa=t&rct...reset-to-fix&usg=AOvVaw1YVbq3TlZLuJP_2nvam-EH
So maybe it's a lucky thing we haven't gotten it yet.
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Click to collapse
You might be thinking of international unlocked models that were purchased for use in the US when you say that in the past Samsung provided updates for unlocked models before carrier updates.
Samsung didn't officially start selling unlocked phones in the United States until a couple years ago (I think with the S8) and it has always been Samsung's policy to update the US unlocked phones after all of the carriers have approved the update.
The unlocked international S10 phones are on the July security patch.
Here in the UK the unlocked models get updated first, then around a week or two later the carriers get it. That's been my experience with my Vodafone version S10+, atm the BTU CSC has the July update but still waiting on mine, doesn't bother me too much tho.
Sent from my [device_name] using XDA-Developers Legacy app
jadaress1 said:
Here in the UK the unlocked models get updated first, then around a week or two later the carriers get it. That's been my experience with my Vodafone version S10+, atm the BTU CSC has the July update but still waiting on mine, doesn't bother me too much tho.
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Click to collapse
In the US Samsung and Apple have a virtual duopoly thanks to the carriers which might be why those carriers are given priority here--unlocked phones are a tiny segment of the market in this country. Phones from Xiaomi, Huawei and Honor aren't available here except as unlocked imports through the mail with no warranty or support.
jhs39 said:
In the US Samsung and Apple have a virtual duopoly thanks to the carriers which might be why those carriers are given priority here--unlocked phones are a tiny segment of the market in this country. Phones from Xiaomi, Huawei and Honor aren't available here except as unlocked imports through the mail with no warranty or support.
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Yeh thats a bummer. And some in the US still being on the May update when it's August in a few days isn't good.
Sent from my [device_name] using XDA-Developers Legacy app
Sprint got the june update today
I'm definitely tempted to update to a U firmware instead of using the default unlocked firmware. It is super disappointing to get updates last. It used to be the reason to get unlocked phones...
I am on AT&T and I got the June update either the last week of June or the first week of July I want to say.
My wife's unlocked s8 + already got the July update! My unlocked s10 plus is still on may.
How is this a carrier issue? Samsung seriously needs to address this void.
It's seriously pisses me off that I spent almost $900 on a phone and it hasn't been updated now in over two months. I just checked the settings and it says the phone was last updated on May 29th. That's over two months. if there was a clear guide to follow I would have updated to the AT&t firmware by now but it's been many years since I did anything with Odin and I don't want to risk screwing up my phone....ugh
We need to contact Samsung

Unlocked ATT SM-G975U software update

Hello guys, few months ago I've been in the USA and I bought this unlocked ATT S10+ since I found a great deal for it. Everything is going good so far but I have one big problem: software updates. I have never received one and I got this phone for 4 months now. My One UI versione is stuck at 1.1 with last android safe patch being from 1 february 2019. If I check for updates it just says that the phone is fully updated, but of course it is not.
What do I have to do to get updated on this phone? I'm in EU atm if that matters.
Thanks.

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