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I had rooted my samsung galaxy note 3 fine with out tripping knox but today i could not connect to any google service. So i reset my device and removed the root through super user but the issue still is there.
So i am preparing to take it back so i need to know how to get it back to stock firmware and keep knox at 0x0 and set the device status back to offical. Could any one help me more detailed the better
Thanks
Sam
Please i need help
samthemanc said:
I had rooted my samsung galaxy note 3 fine with out tripping knox but today i could not connect to any google service. So i reset my device and removed the root through super user but the issue still is there.
So i am preparing to take it back so i need to know how to get it back to stock firmware and keep knox at 0x0 and set the device status back to offical. Could any one help me more detailed the better
Thanks
Sam
Click to expand...
Click to collapse
Hold your horses.... read this.
Not sure whether same region with you or not.
http://www.droid-life.com/2013/10/24/google-servers-struggling-a-bit-might-show-sign-in-errors/
sent via Hondata FP N3
Says problem is now fine for them i will try in a day or 2 again
Hey everyone!
i have a question. I want to root my S5 because i have lost a load of pictures and also important pictures for my job. i must have accidentally deleted them... My question is, if i unroot my phone with let's say SuperSu. Is there any possible way to see my phone has been rooted? Because i have an insurance for my phone, if they could see my phone has been rooted my phone won't be repaired and i would have paid money just for nothing...
Thanks in advance!
Welcome to the forum. You neglected to give us a lot of pertinent information e.g. which carrier you use or even which S5 variant you have. It's also apparent that you didn't try searching as this question has been asked and answered literaly hundreds of times. There is a wealth of information in existing threads that some people ignore.
In short, there is a counter called the Knox flag. Provided that you don't increment the Knox flag, you could revert your phone to stock without any overt evidence of it having been rooted. While Samsung would typically attempt to deny a warranty claim if a phone is currently rooted or has an incremented Knox flag that doesn't affect most people. Because most people don't make warranty claims with Samsung directly.
Most people make warranty claims through their carrier and the majority of carriers don't care about rooting or Knox. Nor does Samsung have a tenable basis to deny warranty on rooted phones in the EU where directives explicitly bar such.
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Hi, I have just bought S4 I9515 and it seems I acted with rooting too fast. Unfortunately my phone has issue with frequent rebooting. I would like to send it to service with warranty but after rooting knox counter switched to 0,1.
Is there any way to reset knox counter or eliminate rebooting issue?
Thanks in advance for help.
Sebalos
Did you try installing the firmware again through Odin? There's no way to reset the Knox flag once tripped.
1. But isnt it possible for now or it is not supposed to be elaborated within the closest future at all?
2. Where and how could I find firmware for my phone model each original not branded and designated for telcom provider Play for Poland? What shall I check,verify and take into account during firmware compatibility validation?
3. Regarding issue with rebooting is any xda dev working on it or samsung? Is it supposed to be solved? I heard the issue can be related to battery.
4. Shall I maybe try to send to samsung service counting they will ignore knox counter? Do you know how much expensive could be such repair?
1. It's not possible for us to do it, at all. The Knox flag is set, as best as the userbase can fathom, via an EFuse. Once tripped, that's it unless Samsung can reset it.
2. http://www.sammobile.com is where you can get the firmware for your device. There is a firmware checker on the site, that when you enter the model number of the phone and the country, it will pull up the firmware you are supposed to have. Another portion of the site can pull up all the available firmwares worldwide for a particular model. You'll have to go over there and look.
3. What issues with rebooting? I have an I9505 so I have no idea what you're referring to. Flashing the stock ROM for your device may cure the reboot issue.
4. You can send it in if the firmware flash doesn't fix it. If Poland is a member of the EU, and I believe it is, supposedly Samsung may not refuse warranty service on the basis of the Knox counter being tripped. I caution you however that I am not a citizen of Europe, so what I have heard is simply hearsay. You'll want to confirm the truth before taking any action. Cost of the repair? Unknown, because it's impossible to know what could be causing the issue. If it's a problem with firmware they'll likely flash it, charge for the privilege, and send it back. If they have to replace the motherboard, that will be expensive.
Thanks a lot for your effort and all the best in the New Year if applicable for you
Regarding issue #3 my phone is randomly rebooting by itself. It can even do during a call :/
This is a weird one and I have a case with Google open, unfortunately you need to talk with all the levels of support before you can talk to someone that actually knows anything.
Got a Galaxy S8 SM-G950F, decided to play around with it so unlocked the bootloader and flashed a few ROMs and such. Decided to use it for work so I returned it to stock flashing the original stock rom for my carrier with Odin and then disabled OEM Unlock.
All good and peaches but when I tried to use my work G Suite account I got a cannot create work profile error blaming a Custom OS install (first attached image).
Keep in mind I am the G Suite Admin for my company and I know we don't check for unlocked bootloaders, custom roms and root and we have lots of people on custom roms, there is a specific option for that so I am sure we don't enforce that. But even if, the device has knox triggered but is now fully stock as you can see in the second attached image.
I have since tried a Samsung Smart Sync restore as well, but it didn't fix the issue, everything on my device says it is stock and in an official status, Google is clueless as well so far.
Not much hope anyone met this as it seems to be fairly mind blowing and unique, but worth a try
bubbl3 said:
This is a weird one and I have a case with Google open, unfortunately you need to talk with all the levels of support before you can talk to someone that actually knows anything.
Got a Galaxy S8 SM-G950F, decided to play around with it so unlocked the bootloader and flashed a few ROMs and such. Decided to use it for work so I returned it to stock flashing the original stock rom for my carrier with Odin and then disabled OEM Unlock.
All good and peaches but when I tried to use my work G Suite account I got a cannot create work profile error blaming a Custom OS install (first attached image).
Keep in mind I am the G Suite Admin for my company and I know we don't check for unlocked bootloaders, custom roms and root and we have lots of people on custom roms, there is a specific option for that so I am sure we don't enforce that. But even if, the device has knox triggered but is now fully stock as you can see in the second attached image.
I have since tried a Samsung Smart Sync restore as well, but it didn't fix the issue, everything on my devices says it is stock and in an official status, Google is clueless as well so far.
Not much home anyone met this as it seems to be fairly mind blowing and unique, but worth a try
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Click to collapse
Wouldn't be surprised if this is Knox related. Once Knox is tripped it is permanent. That's why if you try to open s health on a Knox tripped stock firmware it says it won't open because it's rooted even though it's not rooted
sofir786 said:
Wouldn't be surprised if this is Knox related. Once Knox is tripped it is permanent. That's why if you try to open s health on a Knox tripped stock firmware it says it won't open because it's rooted even though it's not rooted
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Click to collapse
Never been a problem in the past with Google, unless they started to check for Knox. Still, we have the "Compromised Devices" check disabled, should be considered a bug if their app is triggered by that
bubbl3 said:
Never been a problem in the past with Google, unless they started to check for Knox. Still, we have the "Compromised Devices" check disabled, should be considered a bug if their app is triggered by that
Click to expand...
Click to collapse
The thing is, a lot of the newer Samsung's once Knox is tripped that's it, it can't be hidden unless by custom rom and kernel, older devices like the s3 and s4 you could reset the Knox counter, and most other phones root is easily hidden, and bypassed. But Knox is on a boot loader level, the app can't do anything to change that, and I doubt it will ever be fixed.
yes it is true, since the galaxy s7 , knox counter is hardware so once its broken its permanent, no matter if you are on custom/stock/rooted/unrooted rom or firmware. once knox is broken I highly suggest to use custom rom
I actually got in touch with Samsung and they confirmed that Knox shouldn't matter for Google Apps unless they check for it, but we have the option to check for it disabled on the admin side.
We also have 2 users with rooted S7 that don't have this issue.
I bet this one will be messy to sort out, if ever...
Solution?
bubbl3 said:
I actually got in touch with Samsung and they confirmed that Knox shouldn't matter for Google Apps unless they check for it, but we have the option to check for it disabled on the admin side.
We also have 2 users with rooted S7 that don't have this issue.
I bet this one will be messy to sort out, if ever...
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Did you ever solve this issue? I have more or less same problem on S8 with Pie
DRDSVK11 said:
Did you ever solve this issue? I have more or less same problem on S8 with Pie
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Click to collapse
Did not resolve and sold the phone before any custom rom was available. After being escalated to an engineer, we used apt to check the events in real time on the phone and we noticed that Samsung intercept the request from G Suite MDM to encrypt the storage to use its own knox based encryption and becuase of the knox counter it fails.
Nothing Google can do, not sure if a custom rom would solve, definitely you would need at least a completely custom kernel to avoid this trick that Samsung is pulling off, good luck!
probably knox is stipped but that shouldnt affect google apps as safetynet doesnt rely on knox maybe you could try actually using a custom rom with custom kernel that spoofs knox 0x0
I dont know if this work on all devices, but i know the solution, replace ManagedProvisioning apk, usually on /system/priv-app/ , take a replacement from stock aosp gsi from phhuson (you must pick correct gsi for example like your android version and architecture must be the same). this little trick is working on my stock j7 prime oreo.
My phone was rooted when I bought and I expected to get to get back to the stock room. I don't care about warranty but I care about able to use apps on my phone. Probably your people don't what risks you take when you buy the phone from shops. The main problem I have with phone what I can't use any payment service (Samsung Pay, Google Pay or Barclay), next I can't use Samsung password management and even I can't use oyster TFL app because my phone is rooted. I tried all stock firmware version no one is working. The game is changing with the rooting phone. One thing that I don't like about Android is software updated. I don't blame shop guy who sold the phone with the latest update but it had to root the phone in order to update to the latest. Android is not same as was before it is changing without letting consumers know that in future you will have trouble using your phone. Below where chat transcript with Samsung support team.
//----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Robertas Suminskas
16:51:22 I need to unroot phone because Samsung pay and password management app it says the phone is rooted
Calm
16:51:22 Welcome to Samsung Support. Please allow me a moment to read through your enquiry.
16:51:57 Hi, Robertas! My name is Calm from Mobiles Live Chat Support. How are you doing today?
Robertas Suminskas
16:52:17 fine
Calm
16:52:25 I understand that you are getting error message that your phone is rooted. No worries, let us double check that.
16:52:31 That's great, Robertas! I hope I can make it even better.
16:52:45 May I know where and when did you purchase your phone, Robertas?
Robertas Suminskas
16:53:11 I am happy to do unroot but I need assistance how to do it
16:53:45 I bought from shop
16:54:03 not Samsung official shop
Calm
16:55:28 I see. I hate to be the bearer of this news, once the phone is rooted, I am afraid that we won't be able to un root it. As we don't recommend that to our phones as that can cause serious damage on the phone. We will now double check if the phone has really been rooted. Rooting a phone can cause serious damage to the phone as it will completely remove the original software of the device, therefore, possibly changing the functionalities of the phone. Also, rooting the phone voids the warranty. To check, please follow these steps:
16:55:36 1. Power off the device completely. 2. Press and hold the volume down button, power button, and home button simultaneously until you see the screen turn blue. 3. Once the screen turns blue, please press the Volume Up Button. 4. Could you please tell me what you can see next to Product Name, Current Binary, System Status, and Knox Warranty Void?
Robertas Suminskas
17:00:02 Product Name: SM-G935F Current Binary: Samsung Official System Status: Official FAP lock: Off Warranty void: (0x030c) AP SWREV: B:2 K:0 S:1
Calm
17:04:15 I see. Thanks for that information. We have confirmed that the phone is rooted, Robertas. It would be best to get in touch with the retailer where you purchased the phone. As rooting the phone will void the warranty.
Robertas Suminskas
17:04:41 Product Name: SM-G935F / Current Binary: Samsung / Official System Status: Official / FAP lock: Off/ Warranty void: (0x030c) / AP SWREV: B:2 K:0 S:1
17:06:08 I don't have time to chase retailers or whatever and I don't care about the warranty. What I want you to help me to unroot the phone.
Calm
17:06:36 I am afraid that once the phone has been rooted, it cannot be undone, Robertas.
Robertas Suminskas
17:07:57 This something new. Do all customers know about this? Or you just implement this system from galaxy s7?
17:09:33 It needs to be published this officially because I am not going to buy anymore Samsung phone. Is to risky
17:09:53 I am afraid
Calm
17:11:14 Rooting a phone means installing a customise operating system on the phone which is a third party software. Just to give you an idea, we do not tolerate rooting phones and we don't sell rooted phones as well. As you have mentioned, you have not purchased a phone from an official Samsung Store, I am afraid that the retailer that you bought the phone from customised or modified the phones that they are selling.
Robertas Suminskas
17:13:31 there is firmware or software in all devices (laptops, TV, phone and so on). Where is way yo recover if software got the issue. So please don't tell me that is not possible to do this as long is a OS issue
Calm
17:15:05 I do understand that you would like the phone to be un rooted. However, as much as I would like to help you do that, once the phone has been rooted it cannot be undone. Also, if in case you bring the phone to one of our Support Centres, the Engineers would just refuse to fix the phone as it is been rooted. Rooting a phone is not software issue, Robertas. Rooting a phone is not done by Samsung. Like I have mentioned, we don't recommend that.
17:16:20 Rooting a phone can cause serious damage to the phone as it will completely remove the original software of the device, therefore, possibly changing the functionalities of the phone.
Robertas Suminskas
17:16:20 So it means I can't use all Samsung service. Why you don't officially this?
Calm
17:17:02 Like I have mentioned, we are not the one who installed the custom OS. It is done probably the store where you purchase the phone from.
Robertas Suminskas
17:17:08 People don't know this and you implement starting from Galaxy S7
Calm
17:17:48 All devices can be rooted. It is up to the customer if they would install a custom OS. We do not tolerate that, Robertas
Robertas Suminskas
17:18:24 But it you didn't say that services will be limited
Calm
17:18:41 Yes, that is why we don't recommend rooting a phone.
Robertas Suminskas
17:19:51 I know this now from your words but not in the paper and Samsung warranty. This original stock firmware
17:21:38 you locked some app to the phone and I didn't see in any papers
Calm
17:24:21 Just to give you a heads up, we are not the one who roots the phone as we don't recommend that. If you'd like, I can send you a proof on your email on how to check if the phone has been rooted.
17:24:27 May I know your email address?
Robertas Suminskas
17:24:59 [email protected]
17:26:52 This lack information from Samsung and I gonna look way to publish this so people be aware what they are buying and what risks they take.
17:27:14 I understand is hardware is modified but is only software
Calm
17:27:16 Also, may I know from what retailer did you purchase your phone?
Robertas Suminskas
17:27:54 I don't remember name it was 1.5 year ago
17:30:05 Better apple phone to buy than Samsung because peple can do jailbreak or un-jailbreak
Calm
17:30:13 Not all of Samsung phones are rooted, Robertas. We are not the one who modified the operating system of your phone. The reason why it is rooted because it was been modified by someone. And also, just to take in to consideration, you have purchased a phone to a unauthorised third party retailer.
Robertas Suminskas
17:30:45 but if I want to install stock firmware so why you say that phone is modified?
Calm
17:35:01 We perform a troubleshooting step earlier which is the Root Checker. Based on the information that you have given me, your phone has been modified.
Robertas Suminskas
17:35:07 where plenty sources on the internet how to unroot the phone? are they not real?
Calm
17:35:27 The device IS rooted if: Product name does not match the device. Current Binary does not say official or id there are counts in brackets. System Status does not say official. Knox Warranty Void (S4 and above) does not say 0x0.
17:36:27 Based on the information you have given the Knox Warranty Void is (0x030c). It should be 0x0.
17:36:43 We don't recommend that, Robertas.
Robertas Suminskas
17:38:28 Explain to me why Samsung service like Samsung Pay and Password? How do they work check phone?
17:38:54 what else is limited that I don't know?
Calm
17:39:00 Because once the software has been modified, it will change the functionalities of the phone. As the original software has already been removed.
Robertas Suminskas
17:39:42 I want get back original software. Where I can get this?
Calm
17:42:27 Once the phone has been rooted, it cannot be undone, Robertas. I am sorry about that. I highly suggest to get in touch with the retailer where you bought the phone. After this chat session you will have an option to save this chat transcript. You may present this as a proof that your phone has been modified. They might consider giving you a refund.
17:44:28 Aside from this, is there anything else that I can help you with whilst you still have me on the line?
Robertas Suminskas
//-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Remember one thing with every Android update they gonna limit and limit more services on the rooted phone and they are making things to be undone.
I don't see the point to buy android phones from shops and at all. I remember I had phone Galaxy S2, S5 and I was rooted my self just to try and to learn. But I didn't have the problem to unroot. I don't care about warranty if is NOT VALID after that. But what I care is about getting full android experience. On rooted phone full Android experience is gone and this information is not published officially.
I believe most people don't about this and they thought that only warranty you lose.
Use superman rom with superstock kernel some people have reported it as the only one working with Samsung pay with Knox security voided.
https://forum.xda-developers.com/s7-edge/how-to/samsung-pay-knox-warranty-void-t3549449
pingufanpoy said:
Use superman rom with superstock kernel some people have reported it as the only one working with Samsung pay with Knox security voided.
https://forum.xda-developers.com/s7-edge/how-to/samsung-pay-knox-warranty-void-t3549449
Click to expand...
Click to collapse
All custom rooms have stability issues where I experienced in past. I don’t really want use custom rooms. Point is what all resources about unroot samsung phone is bull****. They shouldn’t confuse people with lies about unroot and should be deleted from forum.
Thanks,
Robotukas said:
All custom rooms have stability issues where I experienced in past. I don’t really want use custom rooms. Point is what all resources about unroot samsung phone is bull****. They shouldn’t confuse people with lies about unroot and should be deleted from forum.
Thanks,
Click to expand...
Click to collapse
I believe, and correct me if i am wrong, you can unroot a phone and flashing via Odin should put the phone back to square 1, however once Knox is tripped there is no going back only custom roms can fake the Knox status..
Use magisk to hide root.
Yes if you did root by system modifications, you will have more problems then if you did systemless root. And samsung pay won't work in stock kernel anyway because it checks knox warranty void..
Sent from my S7 Edge using XDA Labs
Could you not just flash stock firmware and use google pay?
Robotukas said:
All custom rooms have stability issues where I experienced in past. I don’t really want use custom rooms. Point is what all resources about unroot samsung phone is bull****. They shouldn’t confuse people with lies about unroot and should be deleted from forum.
Thanks,
Click to expand...
Click to collapse
What the hell are you talking about? For starters, this is an android developer community. XDA was not created just so random people can come here looking to have their problems fixed for them.
Moving on, un-rooting a phone is as easy as it gets. Just download the Stock ROM and install it. Done. Stop spouting your bullcrap about people on XDA lying and just do some freaking research, this information is not hard to find and there are MANY guides and forum posts available here on XDA as well as 10000000+ other places on the internet as to how to return a Samsung phone to stock. You can either use ODIN or Samsung smart switch to do it.
You're the one who purchased a rooted phone, you knew what you were getting into. If you don't want it rooted and don't have the technical ability to un-root it, you should have never purchased it in the first place.
I agree with OP .
Love Spay but hate being restricted just like iphone.
No diff in samsung and apple nowadays
Man it doesn’t work from youtube or xda. Just accept reality. I tried stock rooms, I tried superman and other crap. You can’t realise that they are increasing security to stop people from rooting phones. Funny parts are that more apps stops working on rooted phones. So please take a coffee and accepts reality.
Robotukas said:
Man it doesn’t work from youtube or xda. Just accept reality. I tried stock rooms, I tried superman and other crap. You can’t realise that they are increasing security to stop people from rooting phones. Funny parts are that more apps stops working on rooted phones. So please take a coffee and accepts reality.
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Click to collapse
You can unroot without problem, but you CANNOT make knox back to 0x0 after tripping it... knox tripping is the biggest disadvantage of rooting.. as far as rooting goes .. you can root with magisk systemless root that hides your root from apps which don't work on rooted phones.. the only problem are the apps which detect knox status and thats hard to hide and samsung health and spay won't work after knox is tripped.
So you can root with magisk and hide your root easily to use all the apps.. you can also unroot by flashing stock rom back.. but you cannot fix/hide a tripped knox due to which samsung apps won't work.. so the real downside of rooting is the warranty void and samsung apps not working due to tripped knox.. maybe if there are some ways to hide knox status by custom kernels etc.. it would be the best option..
Sent from my S7 Edge using XDA Labs
Thanks for your reply.
Just to let know not only Samsung apps are not working also banking apps, Service Provider apps and Others. Magisk it doesn't work anymore.
Regards,
Robertas
Robotukas said:
Thanks for your reply.
Just to let know not only Samsung apps are not working also banking apps, Service Provider apps and Others. Magisk it doesn't work anymore.
Regards,
Robertas
Click to expand...
Click to collapse
Post it on magisk forum then.. its meant to be systemless root that hides the root status.. if its really not working post on their thread for getting support. Majority of users use magisk to pass safety net and hide their root.. don't know if we need some additional xposed module or some software to hide root..
As far as I know.. only samsung apps could check the knox status.. if really other apps are not working with root.. then its a dilemma pls post on magisk forum and keep us updated
Sent from my S7 Edge using XDA Labs
shah22 said:
Post it on magisk forum then.. its meant to be systemless root that hides the root status.. if its really not working post on their thread for getting support. Majority of users use magisk to pass safety net and hide their root.. don't know if we need some additional xposed module or some software to hide root..
As far as I know.. only samsung apps could check the knox status.. if really other apps are not working with root.. then its a dilemma pls post on magisk forum and keep us updated
Sent from my S7 Edge using XDA Labs
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Click to collapse
Thanks, a lot for the advice. I just gonna buy iPhone. Where no waiting time for latest updates, where is no carrier firmware and there is no radio. And Apple keeps pushing updates for phones even if 4 years older.
Samsung for the US have Snapdragon and for the EU only give Enyxios. I liked snapdragon and because I live in the UK now I must think how to get snapdragon. Strange fingerprint position and crashes. And support team is not good at all. Everything comes years later to Android than to iOS. I don't see the point to root phones because it works even worst and you get limited service and app choice. And why as the user I don't have the choice to use native Android OS (like original Android OS without modification) on phones? Why it comes only with preinstalled Samsung OS?
Thanks a lot,
Good luck