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Hi,
I'm buying a windows mobile based phone, and so far every one I've looked at has some kind of design flaw.
I've already bought and returned a HTC Touch Diamond, because it had a nasty orange cloudy patch on 1 part of the screen.
What I've found so far is:
Touch Diamond: Orange clouds on screens, and random phones with bad contrast.
Xperia X1: Phone housings just crack of their own accord, not due to abuse.
Touch Diamond 2: Allows dust to get between the screen and the touch panel. (This is especially bad for me as I work in a very dusty environment, so the phone would end up full of dust pretty fast.)
I really like the look of the Touch HD, and after searching so far I haven't found reports of any flaws.
So does the Touch HD have any of the above flaws, or any flaws at all?
Or if anyone can name any WM based phones that have specs similar to the above I'd appreciate it, preferably VGA resolution or above.
Thanks in advance.
Well early on there were a lot of people complaining the paint wore away from the metal casing very quickly, although this never happened to me. I don't think there are too many common problems or at least none that I've had myself.
the paint chipping happened to me also, especially around the mini usb connector and also around the stylus area. The edges of the screen are also starting....
Small detail, not very annoying, but hurts when you paid like 500 euro for the device.
have had it for just over a month, I think the raised metal section on the back cover seems to scratch fairly easily (a bit like the X1's back cover, actually) - I would advise putting InvisibleShield or something similar *specifically* on that section.
back cover is a *whee* bit loose from me pulling it open and closed to hard / soft reset the HD, but otherwise of issues.
Wish it had a lanyard hole, though.
Buttons don't light up... How can you see the buttons in the dark? There are little ways of reflecting the screen light, but you know what I mean, buttons that don't light up?!?!?
Smallest ever notification light is on the power button, how you see this when you just put the phone down next to you I have no idea! Bit pointless if you as me.
Back case is a bit 'loose', but thats after constantly taking it off to flash my phone. You could just pad the back with a sticky pad on the inside of the back cover anyway which would stop it from happening.
Haven't had the issue with scratching the 'bulge' around the camera lens, its brushed metal anyway so can't say you'd notice that much.
Other than that, the phone is mint... Get one...
Well for scratches on the metal casing i don't know cause i always look to put it on something soft when i use on the table or other rough surfaces.I watched a video on youtube which showed how hard is to scratch the screen and the back have a look...
http://www.youtube.com/watch?v=sVIPSK0P2EY
But just in case if i were you i would get one of these
http://www.youtube.com/watch?v=yH-CPWCPCco&NR=1
Well i've had mine 2 months, i keep it in the material sleeve it came with and have the screen protector on and as of yet its been fine.
The screen protector could do with being replaced as there are a few scuffs on it. Very good device though, i've been very pleased with mine. I've used iphones and was never impressed by them. The only flaw i would pick up would be windows mobile itself... I do get occasional error messages as per windows desktop but nothing major.
If you don't mind there being no hard keyboard then i'd say its a fantastic device.
It's really very annoying
buy this never happened to me.
6 months in...
For “new” potential users I’m 6 months into using my Touch HD.
Good points.
Screen – I use Pocket Informant with mini text in the month view and I can actually read enough of each entry for each day of the month to plan at a glance.
Any kind of detail to look at and the screen helps, it is both large enough and has good enough resolution to see detail. The Iphone looks bright and very crisp but doesn’t get down to the text and other detail the HD can.
Size – it’s a good compromise between screen size and pocketability. It’s also quite slim.
Battery life – I’m pleasantly surprised – it lasts a good 2-3 days and using stuff like CoPilot as a SatNav doesn’t pull it down too quickly.
Stability – a few resets but relatively few and usually because I’ve been a dumbo about doing something.
Multi tasking – recently used the phone on a Bluetooth headset, whilst also guiding the caller using the satnav and also looking up the company he wanted on the internet…all at the same time – stunned it all worked, I even managed to navigate between the various active “screens”.
The “What’s that” factor! – most average “joes” have got into Nokia, Motorola, Iphone etc but the Touch HD is a relative rarity – so if you want to be different!
Phone – signal reception and call quality beat my previous Motorola Rizr Z3 hands down. Also my boss has an Iphone and his call quality is awful. My Touch HD is almost like using a landline – certainly better than the last 3 dedicated phones I’ve had.
Pulling out the stylus wakes the device – great and so obvious!
The actual device itself is still as new! I do use a case though.
Loads more…
Bad points.
I don’t use “touch flo” – many of the things I need to do mean using the stylus so for me its either all or nothing – TF doesn’t do for me!
Few hard key options – I used to have a one key push to bring up my diary (HP4700).
Useless LED “alarm” light on top – too small – too dim.
Camera – sunshine and its OK otherwise not great – no flash etc.
Battery life – it’s good but we are all waiting for more! Surely everyone wants at least a week without charging so you don’t lug a charger everywhere you go.
Stupidly small space of a couple of lines to answer text messages – duh! (I know there are fixes but I’m cautious about warranty and unrecoverable ****-ups!)
Installed…
CoPilot live 7. Works well (especially with the recent free screen resolution update to suit the HD)
Pocket Informant – best PIM/Diary/Contacts program I’ve ever used – I have a lot of diary stuff and quick access to good info.
Magic Button – useful although somewhat overtaken by changes in WM6x
Gsen – tweak for the G sensor options.
HD tweak – useful for customising a load of twiddly things.
Memaid – cleans up a bunch of iteme WM6x leaves woolly.
Pocket TV – useful for viewing various “movie” formats.
Resco File manager – MUCH better than the native WM6x file explorer – how can you live without it?
Accessories…Piel frama case – its ok but the leather around the screen blocks left margin stylus actions slightly (I’m left handed). Also it would be better using a magnetic closure instead of a popper, you can flip a mag closure shut with one hand movement but not the popper version. The front cover is a bit too soft so it would still allow something to crack the screen at a push. It also means if you receive a call by the time you’ve hauled the thing out of your pocket you’ve carried out some unknown screen clicks by gripping the case. Having said this I’ve tried two other cases and gone back to this one.
Thanks for all the replies.
If the paint chipping is the only problem I'll buy one, I'll be getting a case for it so hopefully that will protect it.
I'm moving from an iphone which I managed to keep in pristine condition, right up until I lost it
I tend to use the web browser quite a bit during the day, what kind of battery life could I expect out of the HD with say 2-3 hours browsing on 3g?
I know there are plenty of threads about G2 hinge issues, but I'd like to know about your Desire-Z keyboard hinges now that it has shipped.
I've just received my second Desire-Z this morning and it's probably worse than the first one. If pick up the phone, absolutely horizontal, from a table just by holding the upper section, the keyboard just falls half-open. Surely it shouldn't be like this? Here's a quick youtube video I took of my first phone:
Just wondering if I've been really unlucky, or are they basically all like this? I really hope not...
Andre
Mine does exactly the same. I'm not sure if this is normal or not, but I'm not very happy with it.
My other concern is that the screen wobbles back and forth when I have the phone closed if I tap on the left and right edges.
I think this is probably a design flaw rather than a specific device problem. You'll probably find they're all the same
Sent from my HTC Vision using XDA App
Cant quite tell what the angle is in the video.
If I pick up mine by just the top piece then it droops, but doesn't slide out.
If I hold it upside-down by the base it droops, but can't slide.
Whenever I pick up the phone though I hold it by the base, so in normal use it's perfectly fine.
I'm basically assuming that the spring should be just strong enough for the phone to hold itself together (i.e. without the keyboard dropping away at all) when it is gently lifted up from a flat surface. That's the benchmark I would want to see anyway, and neither of mine will do that.
I might take this up with HTC and see what their view on it is - I just hope they don't do an Apple and patronisingly say "you're holding it the wrong way".
Andre
I've just sent off an email to superEtrader asking for a refund as I'm not happy.
I hope they take it back without any hassle since their website says I can't return it if its been opened. Someone on here kindly pointed out the Distance Selling Regulations say I can open it and play with it (I have the PDF stored on my PC!), but I don't want to have that sort of hassle.
my phone has the same problem as the video.
Also, the screen slides down when im lying down, holding the phone by the keyboard.
My phone isnt quite a loose as in the video, but it does droop if I pick it up by the top section rather than the base & also if I am lying down and hold by keyboard it will start to shut... I kinda expected to have a loose hinge based on reviews that I had seen for G2 & at this point its only a very minor niggle, so I wont do any return until I find out there are Desire Zs out there that actually have a firm hinge.
On another note, I noticed yesterday that the black backing of the keyboard is a bit bubbly.. Im hoping that the backing wont start coming away down the road... but I guess only time will tell.
I found it hard to do what was shown on video, I never grabbed phone like this before. It never opened on its own even slightly. Also owned TP2 and never held it by the screen. I dont think people would actually ever hold it like that.
No offense to anyone, I just dont see any issues with my hinge. I know it opens when I hold it like on video or upside down, but If I havent read some posts, I would never try it.
This is just my personal opinion on the "hinges"
The design is for the way we hold and use our phones.. I feel for you bro, but noone holds their phone at the angle your showing this at..
I have had no problem at all yet with the everyday use of this beast)
JD
Honestly, at first it bothered, but really, it really starts to make sense for me now how it acts. If our hinge would be stronger, it'd be more difficult to open it and might have us actually break it.
Also, when I hold it while typing, I instinctively put my index fingers along the side of the keyboard/screen (once it is opened) and type with my thumbs. That way, it's impossible for the screen to fold back in closed position.
When I pick up my phone, I really don't pick it up by only one of the parts (screen/base). It's actually quite heavy at 180g and if I don't want to drop it, I rather pick up nicely and firmly.
So, really, after 4 days with my phone, the thing that bothers me more now isn't the screen, but the weight difference between my old Samsung Galaxy S (with gel back) and the Z.
Actually, funny anecdote, while playing Angry Birds, I actually opened the keyboard so I had a better grip on the phone.
daft.71 said:
Honestly, at first it bothered, but really, it really starts to make sense for me now how it acts. If our hinge would be stronger, it'd be more difficult to open it and might have us actually break it.
Also, when I hold it while typing, I instinctively put my index fingers along the side of the keyboard/screen (once it is opened) and type with my thumbs. That way, it's impossible for the screen to fold back in closed position.
When I pick up my phone, I really don't pick it up by only one of the parts (screen/base). It's actually quite heavy at 180g and if I don't want to drop it, I rather pick up nicely and firmly.
So, really, after 4 days with my phone, the thing that bothers me more now isn't the screen, but the weight difference between my old Samsung Galaxy S (with gel back) and the Z.
Actually, funny anecdote, while playing Angry Birds, I actually opened the keyboard so I had a better grip on the phone.
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+1000000
QUOTE:Also, when I hold it while typing, I instinctively put my index fingers along the side of the keyboard/screen (once it is opened) and type with my thumbs. That way, it's impossible for the screen to fold back in closed position:END QUOTE
I could not have put it better myself....
JD
I think I'll just keep mine until we get confirmation that better-designed Desire Zs have been produced. The replacement is from HTC and not my supplier, so I should be able to do it at any time during the next 2 years... right?
Mine is pretty solid - I even text in bed and it doesn't fall. I have opened the keyboard once or twice by accident, which is quite funny..
Desire Z on Bell Canada Hinge problem
I have already gone through two DZ's and both have the "weak" hinge. Thankfully mine does not do what is shown in the Video in post #1, thats definitely a defect in my opinion. Just to compare notes on a relative basis here is what mine does.
When the phone is closed I turn it sideways (landscape) lift it from the bottom and then press on the left and right edges with my thumbs. The screen snaps nicely into place. If I then grap the device by the top two corners of the screen and lift it straight up and hold it perfectly horizontally the keyboard drops down. However, if I lift it up at a slight angle the keyboard remains "attached" to the screen. It seems as though there is a magnet of some kind holding it in place.
I instinctively hold it with forefingers and thumb to type much as I do on my Motorola Milestone which slides straight up and down and has no "hinge".
As for lying on my back and typing in Bed if I just hold the bottom portion keyboard along then the screen drops down. HOWEVER that is an extremely awkward way to type for anyone I would imagine.
The question is, did HTC design it to work in this way knowing that people "instinctively" do these types of actions in this way?? I am not sure they conduct such a detailed ergonomic study. There are people that have no hinge issues at all, but unless they apply specific tests as I did here it would be difficult to know if they are experiencing similar problems. If they are doing what comes naturally and holding it as nature intended then they would not deem that there are any problems.
Just my two cents.
This is worse than the "Is my trackpad wobbling?!" threads on CrackBerry. It's supposed to be loose so you can open it with one finger, according to HTC. If you don't like it, take it back (you can definitely get a refund, since it's only been out like 4 days or whatever) and get a new phone. Seriously. You want a stiff slide, get a Milestone, then you have nothing to complain about.
Bought 2 today, they're (identically!) quite loose. I was really worried before buying that I'm gonna get the 'loose one' but to be honest it's not an issue as it's a very weird way to hold your phone and like others said you instinctively hold the device with your thumb and index fingers as that's where they end up when you open the phone. Furthermore, if opened and held vertically just by the bottom, the top part stays in place and only drops down at ~40 deg angle, so unless you text a lot in bed while holding the phone upside down and holding it just by the bottom bit, you won't have a problem. If I lift it up like in the video (it's actually quite an effort) the parts will separate.
Yeah, mine is the same, but dont know why people are making such a big fuss on it, why not for example make a big fuss on the speaker quality instead?
Yeah the speaker is ****, its the one thing that is crap with this phone...
Sent from my Desire Z Beast
Did you ever think choosing a phone would be like choosing a girlfriend. At least with the Desire Z you can test it out in the shop to see if its loose before getting it home and having a nasty surprise lol XD
I never knew I had a hinge problem until I watched the videos. Some people have way to much time on their hands.
Sent from my T-Mobile G2 using XDA App
I'm using the standard Acer case but I like to use it in my hand, upsidedown, but due to the one end of the case being open the A500 slides out.
What I'm hoping you people can help me with is, I`m after a case that allows for it to be folded flat when open (for use being held - I don't use it on a table) and doesn't slip out (so held secure all around); and preferably doesn't cover the bezel around the screen.
I know I'm asking a lot here, and I've looked at loads of cases, but the pictures don't show the detail needed to see if this fits the bill.
Thanks in advance.
coercri said:
I'm using the standard Acer case but I like to use it in my hand, upsidedown, but due to the one end of the case being open the A500 slides out.
What I'm hoping you people can help me with is, I`m after a case that allows for it to be folded flat when open (for use being held - I don't use it on a table) and doesn't slip out (so held secure all around); and preferably doesn't cover the bezel around the screen.
I know I'm asking a lot here, and I've looked at loads of cases, but the pictures don't show the detail needed to see if this fits the bill.
Thanks in advance.
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Im not exactly sure what u mean by holding it upside down and stuff but i think the case i use would work. The tablet doesnt slide out at all (unless you force it) and the bezel isnt covered.
Here it is: www.amazon.com/gp/product/B005AZ7B4S/ref=oh_o03_s01_i00_details
I`d had a look at that, and read good things about it, but didn`t know the specifics; thanks for the headsup.
@coercri.....Some time ago I bought the "Vipertek" case which appears identical to the one jon described only different name. I published my comments and pictures on another thread in this forum. I think the same design case has popped up on Amazon over last months all about the same price with different names. It's still working well for me and holds the tab really well no matter which orientation you use. I have copied my original post including photos and attach it for your information.
The link posted by azoller1 in reply to my original post is the correct link to Amaz. Ordered it on 11/12/11 and it arrived by USPS on 11/16/11. It looks, it feels and it smells like leather on the outside whilst the inner lining is micro-fill. It has 6 "clips", (looking at it in landscape view) 2 are at the top L & R corners, 2 are at the bottom L & R corners and the final 2 are on the L & R sides about one third of the way down from the top. When it is closed up the A500 engages in all 6 clips. When it is fully closed every "input" (power,hdmi,usb full, usb "B", on/off button, volume up/down, rotation lock and even the sd card cover) are all accessible. To operate the A500 you have to "unhook" the bottom 2 clips and slide the bottom edge of the A500 into one of the "ridges" where it rests at the required angle. Although I am not an acomplished photographer I hope the attached photos will show that.
Having used it for a couple of days I am growing to like it especially at the price I paid.......THERE LIES THE RUB!......... When I bought it on 11/12/11 it was quoted on Amaz's site as $9.93 plus $4.99 shipping and even without seeing it I thought I couldn't go wrong at that price. On Tuesday 11/15/11 I went to Amaz's to check on delivery date and ........SHOCK HORROR........ found that the price was now shown as $19.98 plus shipping. Long story short I checked my bank account and found that the original price quoted me of $9.93 plus shipping was what had been charged to my debit card. There was no notice on the web site when I bought it that it was a special offer or some such so I can only conclude that for a short time a mistake had been made by the selling company.
At the price I paid I would heartily recommend this case BUT I am not certain I would at twice the price. But if you like the look of it, look around and see if you can find a reduced price.
Attached Thumbnails
Many thanks for the information.
Also many thanks from me as well, had the Acer brand case and got soooo annoyed by it slipping out, and not this one looks promising.
I'm sure many of us have gone through countless returns, replacements, and refunds, with Samsung's range of Galaxy smartphones, believing that our phones were defective as a result of absurd manufacturing anomalies and quality control problems. Though, we are not Samsung factory workers, it appears Samsung has given us some labor. Obviously spending $700+ on a phone is not little. However, according to Samsung, everything I am about to disclose is normal. To alleviate the hassle of dealing with a company that has a pretty poor track-record when it comes to quality control; I would strongly advise not to return your Note 2 to the service center or store for the following reasons,
I have listed common problems some of us have come across; along with are some Do-It-Yourself Tips and Tricks to resolve these minute problems.
Squeaky back cover?
- Ensure all sides of the back cover have clipped in properly; there should be no gaps, the fitting should be seamless
- If that doesn't resolve the squeaking, replace the back cover with a new one (cheap plastic tends to expand)
- Try not to remove and install the back cover over and over again, as that will eventually weaken the plastic clippings on the back cover
Light leaking on sides of home button?
- The home button has plagued Samsung for the past couple of years. But don't worry, your home button is not defective.
- The button is not uniformly seated properly, that explains. As a matter of fact, your home button should be flushed, not elevated above the display. To check if your button has light leakage, go into a dark room, angle your phone while the capacitive lights are on, and verify light leakage in the home button area.
- Solution: Place a piece of tape over the whole button, ensure that the tape is placed beyond the edges and sides of the home button. The tape will help keep the button seated properly and flushed, equally on both sides. Now as long as you massage and use the home button a few times a day, and remove the tape after a couple of weeks, the light will no longer protrude through the sides of the home button.
Black specks / Bezel Chrome Finish production errors?
- A lot of you may not be noticing this; only if you orient your phone at a particular angle, you may notice the chrome paint color inconsistency on the bezel (the chrome paint job was not done properly), black specks will show to some degree; now if it bothers you so much, put a case on. There is nothing you can do about it; all Note 2's have this quality control problem one way or the other.
- You don't have to worry if the metallic painting is not done properly behind the phone, as the back cover will conceal it.
Loose Volume Rocker control buttons / Power button?
- As long as you feel the button feedback and hear the button press on both volume and power keys, but feel that the buttons are loose, use a case, or massaging the buttons for a little while will help.
AMOLED Display Issues?
- Refer to the following thread, http://forum.xda-developers.com/showthread.php?t=2108073
I will update this thread if I can think any more things to look out for when buying a Note 2. If you have any suggestions share them in this thread. Hopefully, someday, this thread can have a sticky.
Hope this helps, enjoy your phone!
This thread applies to International Note 2 and U.S. Carrier Variants.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
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Any additional solutions will be posted here.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
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Many have spotted small gaps between the bezel and the glass of the display. I have cross-checked with over '12' Note 2 pieces across several stores, and they all have this gap in various areas, (i.e. top of the unit, bottom of the unit, and near the power / volume controls).
Secondly, although I could not find this on my T-Mobile Note 2 (I even used a magnifying glass to confirm), some of you may have noticed that the bezel is NOT 100% molded. If you inspect closely, you will notice a joint at which it appears your bezel is cracked, but is not. You might find this disappointing, but according to Samsung standards, the joint appearance is completely normal. Some joints (meeting of both sides of the bezel) will be very prominent, and some will not (in the case of mine).
Unfortunately, Samsung does not have consistent quality control with their devices, and you will definitely spot manufacturing variations, but don't be alarmed.
You should really consider these variations as consistent according to Samsung's quality control.
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Visiting the squeaking back cover again, this sometimes also occurs when the end-user forcefully removed the back-cover by chance. Treat your Note 2 with care.
However, some back-covers are indeed cheaply Made by Samsung, and the clippings are not always made consistently; therefore, you will see different results from unit to unit.
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An XDA user had asked me if the Grey Note 2's are most affected,
I've seen over a dozen Note 2's and 'Grey appears is most affected." However, it is difficult to confirm because very few stores have the White Note 2 on display in my area. One store did have '2' White Note 2's for demonstration pieces, and I felt they were manufactured through better quality standards than the Grey Note 2.
However, the White Note 2's do indeed have the gap on top of the unit (very noticeable), and I felt like the White units heat up quite fast compared to Grey. The home button on the White Note 2 is not that recessed (feels quite elevated) compared to the Grey Note 2. The light on the capacitive buttons on the White Note 2 bleed very noticeable compared to the Grey.
Hey! One question! Just recieved my note 2 the other day - and I've found some sort of strange thing happening on the top right of the glass of the screen. It seems like there is this really tiny gap between the screen and the body.
Its almost as the screen is just the tad bit tiny on the upper right side! Is this something I should send my phone in for?
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
Everything you've listed is a reason to return the phone.
When paying this kind of money no matter what the imperfection is , it is unacceptable.
Would you keep a car with these imperfections. NO. why? Because is more expensive?
It does not matter. This phone for me is like buying an Aston Martin and accept it with manufacturing flaws. NEVER.
Sent from my GT-N7100 using xda premium
No device is perfect; unfortunately, Samsung's quality control is sub-par to Apple's; Plastic, that's all. There is no reason for you to return your phone for the above reasons, especially because you might get something worse in return.
What you are describing with the glass, is something you to show us by posting a picture.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
There is nothing you can do about the above. If that makes you uncomfortable, I suggest buying a different phone model from a different company like LG and Apple.
Do post pictures to show us what you are seeing.
Cheers
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
Im sorry but I dont see any solutions in your posting that will make me not want to get my phone exchanged if it suffered those defects mentioned. It is also the users responsibility and within rights to refuse a replacement device if its also defective. im paying good money for quality here, I dont expect anything less in return interms of its build quality and after sale service.
Sent from the Rabbit Hole
You probably won't realize this, but almost all Samsung devices, particularly, the Note 2 have at least one of the above mentioned quality issues. Samsung's quality control has been and will always be questionable. Not enough people complain to Samsung to get these problems resolved. Chances are, you will realize the above mentioned quality issues along the way with the current device you are holding. The above mentioned problems have all been asked and discussed on this forum before; I consolidated all of these problems into one thread with solutions, to help others stick to their current Note 2's. Chances are, you might get something worse in return. Therefore, enjoy what you have; eventually, you will be transitioning onto some other phone in the near future. Cheers. :good:
bushako said:
Im sorry but I dont see any solutions in your posting that will make me not want to get my phone exchanged if it suffered those defects mentioned. It is also the users responsibility and within rights to refuse a replacement device if its also defective. im paying good money for quality here, I dont expect anything less in return interms of its build quality and after sale service.
Sent from the Rabbit Hole
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Funny observation about the Note 2 bezel is that Apple fan-boys will probably think Samsung copied Apple with its bezel chrome-finish quality control paint issue (that too on a black / titanium grey model, similar to Apple's Black model), lol. Apple says, their iPhone 5 paint issue is normal; Samsung probably considers it the same. That's why I listed a solution in my 1st post, - Cheers.
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
winlinmac001 said:
You probably won't realize this, but almost all Samsung devices, particularly, the Note 2 have at least one of the above mentioned quality issues. Samsung's quality control has been and will always be questionable. Not enough people complain to Samsung to get these problems resolved. Chances are, you will realize the above mentioned quality issues along the way with the current device you are holding. The above mentioned problems have all been asked and discussed on this forum before; I consolidated all of these problems into one thread with solutions, to help others stick to their current Note 2's. Chances are, you might get something worse in return. Therefore, enjoy what you have; eventually, you will be transitioning onto some other phone in the near future. Cheers. :good:
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I must be one lucky son of a gun then other than a tiny gap between the bezel and the screen, which was caused by a drop, I dont have any of those defects. I dont know if its a defect but I notice the phone is easy to flex and creaks but thats probably because of all that plastic.
Sent from the Rabbit Hole
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
bushako said:
I must be one lucky son of a gun then other than a tiny gap between the bezel and the screen, which was caused by a drop, I dont have any of those defects. I dont know if its a defect but I notice the phone is easy to flex and creaks but thats probably because of all that plastic.
Sent from the Rabbit Hole
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Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
winlinmac001 said:
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
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As for the back cover...I took off the back cover, tried and it still creaks. It must be from the housing frame. Checked my friends Tab 10.1 and its even worse. I think with the combo of size and plastic makes it bound to flex easily. Either way it doesnt really annoy me much. But I sure hope Sammy steps up its game with build quality in future releases in comparison to HTC and Sony.
Sent from the Rabbit Hole
I have none of the issues above aside from a slight screen uniformity issue seen on grey colors, everything else is great. Wish they would really up the quality control on the next generation screens.. at least is its miles better this time compared to the Galaxy S2 and Note 1.
I don't have any uniformity issues; something I remember EarlZ pointing out earlier on the N7000 forums last year. However, every Note 2 owner suffers from the Mura Effect, which varies from screen to screen. I just hope Samsung works on quality control on their future products or else they could be facing hurdles along the way.
winlinmac001 said:
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
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Click to collapse
Winlinmac I appreciate your attempt in helping us coupe with the defects on our Note 2 phones but my first question to you would be how much are you getting paid to write this? I am now on my 5th device. The first device was returned due to a failed volume rocker button. I had it in a Otterbox case and used it lightly. After few days the (lower) volume button fell in and was unusable. The second device I received arrived with a very noticeable dent on bezel and no it was not one of those discolorations you are talking about. It looked like someone had dropped it on the floor at the factory. I refused the return of the third device as the right corner of the plastic bezel looked like it was glued together and looked like it was not sanded/cut but rather painted over with plastic molding still sticking out it!.. The fourth device had a power button failure after few days of light use. It took me more than 5 attempts to turn the screen off at random times and no it’s not a software issue as the same issue occurred in Safe Mode. The sales rep confirmed the defect and exchanged the device. The fifth device I got is in a much better shape than the previous four; however, the "black" area around the LCD for some odd reason is wider on one side than the other. My wife also has the same phone and her Note 2 is also suffering from the bezel defects. I have lost tons of valuable time re-configuring and moving data on to my replacement phones not to mention pay for gas driving to exchange my devices. You know Winlinmac you were right about one thing when you said not to go exchange our devices and that is because we will get something worse in return. What are the chances that one will exchange 5 phones (6 if we count my wife's) and have defects on all of the devices? I wish I was the only one experiencing this but I am not. That should tell you something about Samsung's quality control. So far, the comeback from people like yourself was that customers are expecting simply too much when it comes to quality, have OCD etc...What do you expect for shelling $700? If you are content with your defective device then I am happy for you. That should tell us a bit about your quality standards. I paid full retail price for my devices and expect a quality product from a large, reputable company like Samsung. I would change the title of your original post to say "Think You You Have A Defective Note 2 Because of This? Exchange it now!!!!" We need more customers to voice their concerns about these quality issues and take this to the media if Samsung will not listen (I am sure Apple will not mind picking up on the story). It is posts like yours that encourage people to stay content with their defective devices and letting companies like Samsung get off the hook. This results in defective devices being released with each generation of phones.
I understand what you are saying. I'm on my 3rd Note 2, and the Quality Control does indeed greatly differ. Unfortunately, Samsung is not Apple, and will never be when it comes to acknowledging it's own problems. The only way to voice your concern is to e-mail the CEO or prepare a Class Action Lawsuit. Unfortunately, many of us on XDA are not really that inclined to endorse such a thing since XDA is mainly a development forum; most of XDA's members, including me (frankly), change our phones every year, because that's how technology is revolving around us nowadays. I've had a Galaxy S, S2, & Note 1, in the past, and all ended up back to the store for full refunds only because of Samsung's Quality Control.
Now, when it comes to the Note 2, i really gave it a positive thought, and found solutions, to make my decision and transition easier to cope with. Whatever you described, I have come across as well. Samsung will learn some-day.
Now, I am only hopeful that I enjoy this phone for the remainder of this year.
brusyev said:
Winlinmac I appreciate your attempt in helping us coupe with the defects on our Note 2 phones but my first question to you would be how much are you getting paid to write this? I am now on my 5th device. The first device was returned due to a failed volume rocker button. I had it in a Otterbox case and used it lightly. After few days the (lower) volume button fell in and was unusable. The second device I received arrived with a very noticeable dent on bezel and no it was not one of those discolorations you are talking about. It looked like someone had dropped it on the floor at the factory. I refused the return of the third device as the right corner of the plastic bezel looked like it was glued together and looked like it was not sanded/cut but rather painted over with plastic molding still sticking out it!.. The fourth device had a power button failure after few days of light use. It took me more than 5 attempts to turn the screen off at random times and no it’s not a software issue as the same issue occurred in Safe Mode. The sales rep confirmed the defect and exchanged the device. The fifth device I got is in a much better shape than the previous four; however, the "black" area around the LCD for some odd reason is wider on one side than the other. My wife also has the same phone and her Note 2 is also suffering from the bezel defects. I have lost tons of valuable time re-configuring and moving data on to my replacement phones not to mention pay for gas driving to exchange my devices. You know Winlinmac you were right about one thing when you said not to go exchange our devices and that is because we will get something worse in return. What are the chances that one will exchange 5 phones (6 if we count my wife's) and have defects on all of the devices? I wish I was the only one experiencing this but I am not. That should tell you something about Samsung's quality control. So far, the comeback from people like yourself was that customers are expecting simply too much when it comes to quality, have OCD etc...What do you expect for shelling $700? If you are content with your defective device then I am happy for you. That should tell us a bit about your quality standards. I paid full retail price for my devices and expect a quality product from a large, reputable company like Samsung. I would change the title of your original post to say "Think You You Have A Defective Note 2 Because of This? Exchange it now!!!!" We need more customers to voice their concerns about these quality issues and take this to the media if Samsung will not listen (I am sure Apple will not mind picking up on the story). It is posts like yours that encourage people to stay content with their defective devices and letting companies like Samsung get off the hook. This results in defective devices being released with each generation of phones.
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Updated Post # 2
I wanted to also mention, that I did come across one dummy unit today (Grey), and was surprised to see the same chrome-finish problems like the actual units. If you angle the bezel a bit, you will see the chrome finish vary a bit in different areas as a result of variations in the paint-finish.
You can scratch the bezel and paint will chip off, quite easily (Similar to Apple's iPhone 5 aluminum coating). However, keep in mind, the material used on the Note 2's bezel is different to some degree.
winlinmac001 said:
I wanted to also mention, that I did come across one dummy unit today (Grey), and was surprised to see the same chrome-finish problems like the actual units. If you angle the bezel a bit, you will see the chrome finish vary a bit in different areas as a result of variations in the paint-finish.
You can scratch the bezel and paint will chip off, quite easily (Similar to Apple's iPhone 5 aluminum coating). However, keep in mind, the material used on the Note 2's bezel is different to some degree.
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I know what you mean. On one of the phones I had, the silver finish was partially coming off. It's hard to explain but it looked like the coating was too thick on one side and didn't stick on the other, it could be easily scratched off with a nail.. I didn't want to take any chances with it since I was exchanging that unit. The truth is that majority of Note 2 phones have some sort of defect on them, some more than others and it just depends on the customers quality standards. You can tell my standards are pretty high, but you do not need to have a 20/20 vision to notice these defects. As I said earlier, if you feel that a phone with defects is worth $700 or more dollar's than it's your thing. I owned HTC N1 in the past and the quality of that device was much superior to Note 2. It's a shame that Samsung feels that it's customers should accept things as they are and continues the "defective" phone trend. I am still thinking whether I should keep my current (5th device) which has uneven black area around the LCD screen and has started lagging a times. This is something that even the case cannot cover. I have this week to make that decision as my 30 days will be up. I may just give up on Samsung completely but not without a fight. Writing a letter to the CEO...I wish there was a survey done on just how happy the customers are with Samsung's quality standards....Why not rename the this thread to something like "Your Note 2 is Defective? [Solutions To Common Quality Issues Found On Note 2]? I feel that the name of this thread is misleading....
---------- Post added at 02:32 AM ---------- Previous post was at 02:01 AM ----------
winlinmac001 said:
I understand what you are saying. I'm on my 3rd Note 2, and the Quality Control does indeed greatly differ. Unfortunately, Samsung is not Apple, and will never be when it comes to acknowledging it's own problems. The only way to voice your concern is to e-mail the CEO or prepare a Class Action Lawsuit. Unfortunately, many of us on XDA are not really that inclined to endorse such a thing since XDA is mainly a development forum; most of XDA's members, including me (frankly), change our phones every year, because that's how technology is revolving around us nowadays. I've had a Galaxy S, S2, & Note 1, in the past, and all ended up back to the store for full refunds only because of Samsung's Quality Control.
Now, when it comes to the Note 2, i really gave it a positive thought, and found solutions, to make my decision and transition easier to cope with. Whatever you described, I have come across as well. Samsung will learn some-day.
Now, I am only hopeful that I enjoy this phone for the remainder of this year.
Click to expand...
Click to collapse
I hope for the same... My 30 days are almost up and I am trying to make a decision to take a refund or simply keep it...exchanging for another phone seems like a foolish idea as my next one may be in a worse shape... the sad truth is that there is nothing better on the market than Note 2 and I really like this phone....if not for the defects. Unlike you and many others, I like to keep my devices for two or three years before upgrading...I guess this is why I feel that this is a big thing for me....staring at a defective phone for the next several years if you know what I mean....
winlinmac001 said:
I don't have any uniformity issues; something I remember EarlZ pointing out earlier on the N7000 forums last year. However, every Note 2 owner suffers from the Mura Effect, which varies from screen to screen. I just hope Samsung works on quality control on their future products or else they could be facing hurdles along the way.
Click to expand...
Click to collapse
By mura effect if you mean those lines/blotches seen on dark/black colors, I have none.
I wanted to exchange my unit but I considered that I might get a unit with far worse problem, I rarely see the uniformity issue on greys its usually visible only when i press the menu button on the home screen. I'll probably have my display replaced at around 9 months from now. Really pleased with the display so far as compared to my previous devices.
Even if you don't have the lines / blotches, the Mura still exists, you just can't distinguish them as they are in the form of stains this time (takes up most of the display; explains why blacks are blacker in a dark setting compared to the S2 and Note 1); these panels are not embedded with the technology from Ignis Innovation.
Let me make a quick note, that if you're either A) a genius or B) at work and are just skimming through posts, feel free to skip to paragraph 5 (or maybe its 6? ) to skip the fat and jump straight to meat of my querry.
Okay, so I wish my post was actually as interesting as my title (im sensing potential as a news website author). But anyways, so I got a really sweet deal on a refurbished Gold 32 gig 6p through best buy about 2 months ago. Ive been out of the tinkering scene for a couple years, and decided to get a 6p once I started to realize that the legend that is nexus was more than likely coming to an end, courtesy of the Pixel line. I bought the Gold one bc they ran a sale at Best buy for a 32 gig refurbished 6p for $313 for the gold specifically. Apparently they made a mistake in advertising but due to their price match guarantee I was able to capitalize on it. There was only one problem: I hated the gold one. And I dont' mean I liked it the least of the 4 colors offered-- it literally was the only color of the four that I didn't like. I figured I would be able to cover it with a case temporarily and eventually do a housing swap to change the color.
Well, within 2 days of owning the phone, my neighbor slid it into her back pocket for a moment while talking to my girlfriend, and lets just say... how do i put this gently...think Chris Farley, but female, and, "fat girl in a little pants". I winced as inconspicuously as I could, as I watched her hips swaying to a rendition of American woman playing in the background on youtube. Before things got too serious, I came up with an excuse as to why I needed to skedaddle, she handed me my phone, and i slunked out of their apartment carrying my 6p like smeagol getting out of there with his precious. Everything seemed alright upon first inspection, but as I got home and put it in the light I realized-- *Duh Duh Duuuuunnnnn*-- before i even realized what had happened, I had found myself on the wrong side of the "tight jeans bent my made-in-china volume rocker" statistic. At first it gave me problems with hard resets, but eventually I was able to use a razor blade to dislodge the jammed button, which allowed me to push the stock image back onto the device so I could attempt to RMA it.
But then it hit me-- whats the point of messing around with it, if I'm going to replace the housing anyways? Well, at some point along this excruciatingly long version of my story (which probably took less time to actually play out in reality), iFixit delivered quite a slap in the face to me with their "2 out of 10" repairability score. But, my girlfriend gave me just enough confidence to carry on with the project after declaring that my fingers are frickin magic, and that the difficult housing transplant shouldn't be too hard for someone with my level of natural talent.
Moving on to chapter 64: So all I have to do now, is choose which color housing I want to replace the gold with, and order the parts-- this is where I decide to go franken nexus. Since the housing, fingerprint scanner, sim card tray, etc, all have to be bought seperately in order to have a uniform color change, I figured I would mix things up and go with either a white or silver (I'll probably go ahead and get both) main housing, and order the sim tray, volume rockers, fingerprint scanner, and probably even the back bottom piece in black to have a unique loo courtesy of an accent color. And alas; even though I didn't produce the background here quite as quick as Bob Ross with a paint scraper, we have invariably arrived at question number 1:
if you order a replacement housing, do they come with the volume rocker and power button included?
I can't find a definitive answer in any of the pictures for the ones Ive looked at, but since the closest thing I can find to the buttons are the ribbon/cable for them, I'm assuming this is the case. I'm also assuming if I want a white housing with black buttons, that I will have to simply buy a black housing as well? I've found the glass camera cover seperate, the sim trays, the fingerprint scanners-- heck, even the little strip on the bottom-- being sold seperately, but I cannot for the life of me find any volume rocker/power button combos sold individually.
And To conclude The longest, most obvious waste of time that a post could ever hope to achieve..my second question: Say a man were inclined, during his construction of a Franken Nexus, to attempt to swap out the 32 GB ssd memory chip on his mother board with a 128 GB one-- I'm not asking about the level of technical difficulty that presents-- we are, of course, working under the assumption that not only would the technician be in possession of magic frickin fingers, but he also happens to be good buddies with Johnny 5. The guy loves input, he already read up on whats required and he swears that his little third arm could sodder and switch out those memory chips just as good as it can break into any circa 1987 gm vehicle. BUT-- assuming johnny 5 was there to help with the physical removal of the old chip, and the installation of the new one-- would transplant on the motherboard be possible, to turn a 32 GB nexus 6p into a 128? Is there anything that changes with the source code anywhere? In the kernel source code or anything? what would such a job entail, if someone (other than number 5) were to explain it? How feasible would this project be? I used to know some code, but the only thing it was ever good for was getting me into the cool kids treehouse and getting slapped by mindy crane in the seventh grade so I'm not sure how much help it would be for me here.
Thank you for your time, and your INPUT!!! IIIIINNNNPUUUUUTTTTT!!!! who-- easy number 5.
Man, I mean I wasn't expecting to win any comedy awards but sheesh. Tough crowd.
For real, noone knows if the volume rocker and power button cones with the replacement housing?
When I got my case it had all the buttons, glass and trim. I had the black one but the color chips off so I went with the silver body and kept the black fingerprint.
Along the lines of swapping the storage, that would be near impossible since it is micro soldered to the board, likelyhood of ruining the phone is 99.9999999999999%. Maybe finding a pulled 128gb board would be better and swapping that. Asking the seller of the case would be best to know what you're getting.
What the hell just happened here?
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