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U.S.A. warranty and Squaretrade insurance question. Please help!!!

I was looking to purchase a Samsung Galaxy SII i9100 (U.K. version) but I know that Samsung won't honor the warranty since its a not a U.S. phone.
I was reading some old threads on this about how for $94 Squaretrade will insure your phone for $600 for two years but some people said they would cover it and some said they wouldn't...
Then I got this directly from Squaretrade's website:
"Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse."
This scared the hell out of me, I've never used Squaretrade before. Lets say something goes wrong and I contact them for support... wouldn't they just say "sorry we only cover out-of-warranty repairs you need to go to Samsung U.K. since you have a 1st year warranty through them" ???
Kind of a big purchase (over $600) so I need to be sure that I am covered before pulling the trigger
Also does anyone know the general cost of shipping a galaxy s i9100 from the U.S. to the U.K. for samsung to repair it?
Thanks for you help I really appreciate it.
P.S. in case anyone says to search I already looked through both of the U.S. warranty threads and didn't find an answer

If you a buy a phone in its country of intended sale from an authorized Samsung dealer it's covered by Samsung's two-year global warranty. So if you buy it in the UK and have it shipped to the U.S. it'll be covered as you'll have a receipt from the UK in GBP. Expansys-USA also sends phones they sell in the U.S. back to the UK for repair through their office there. Now that the phone's being sold in the U.S. there's a good chance you could get a UK phone under warranty repaired here. Samsung's very strict and requires a receipt and/or a credit card statement before they repair a phone under warranty. They also have a DB of serial numbers that show which phones were sent to which resellers. Their warranty system is hard to scam.
SquareTrade does cover gray market phones. This is from their T&C:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
And yes, assuming you get your phone from the UK or from Expansys-USA, SquareTrade only covers what the manufacturer doesn't. But if you crack the screen or cause damage to the phone that Samsung woudn't cover it's still good to have SquareTrade as a back-up.
Owning a gray market phone is a pain in the ass if something goes wrong. If it has to be repaired in the UK you'll be without for a couple of weeks. If you want the safety and security of carrier insurance and swaps for defects stick with an American version.

BarryH_GEG said:
If you a buy a phone in its country of intended sale from an authorized Samsung dealer it's covered by Samsung's two-year global warranty.
Expansys-USA also sends phones they sell in the U.S. back to the UK for repair through their office there.
Click to expand...
Click to collapse
So if I purchase through Expansys-USA that means I still have the 2 year (or is it 1 year since it was bought from a Expansys branch in the States?) warranty and if anything goes wrong I send it to their U.S. branch which then forwards it to their U.K. branch to get repaired?
Is there any sort of warranty f.a.q. on Expansys website that says this in writing that I can print out? I looked on their website and found nothing detailing this U.S. to U.K. forwarding process and don't wan't to have something go wrong and then later on an Expansys-USA rep that doesn't know much telling me "Ooooh no sir, we don't do that... you have to go through Samsung U.K. yourself to get repairs"
BarryH_GEG said:
Owning a gray market phone is a pain in the ass if something goes wrong. If it has to be repaired in the UK you'll be without for a couple of weeks. If you want the safety and security of carrier insurance and swaps for defects stick with an American version.
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Click to collapse
Gezz why the heck does Samsung make it so hard for Americans? You'd think they would want to make it easier for potential customers to buy their products that make them money instead of blacklisting the product from warranty and turning sales away

ap3604 said:
So if I purchase through Expansys-USA that means I still have the 2 year (or is it 1 year since it was bought from a Expansys branch in the States?) warranty and if anything goes wrong I send it to their U.S. branch which then forwards it to their U.K. branch to get repaired?
Click to expand...
Click to collapse
In essence, Expansys is your warranty. I'm guessing they act as middle-man for the life of the Samsung warranty which, internationally, is two years. You really need to check with them.
Is there any sort of warranty f.a.q. on Expansys website that says this in writing that I can print out? I looked on their website and found nothing detailing this U.S. to U.K. forwarding process and don't wan't to have something go wrong and then later on an Expansys-USA rep that doesn't know much telling me "Ooooh no sir, we don't do that... you have to go through Samsung U.K. yourself to get repairs"
Click to expand...
Click to collapse
E-mail their sales group and ask them to send you an e-mail confirming their policy. If you want to buy the phone in the UK, Handtec, Clove, and CleverBoxes all ship to the U.S.
Gezz why the heck does Samsung make it so hard for Americans? You'd think they would want to make it easier for potential customers to buy their products that make them money instead of blacklisting the product from warranty and turning sales away
Click to expand...
Click to collapse
The U.S. carriers are their bread and butter. They'd rather funnel all their sales through them rather than compete by selling unlocked phones direct.

Easy...
ap3604 said:
I was looking to purchase a Samsung Galaxy SII i9100 (U.K. version) but I know that Samsung won't honor the warranty since its a not a U.S. phone.
I was reading some old threads on this about how for $94 Squaretrade will insure your phone for $600 for two years but some people said they would cover it and some said they wouldn't...
Then I got this directly from Squaretrade's website:
"Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse."
This scared the hell out of me, I've never used Squaretrade before. Lets say something goes wrong and I contact them for support... wouldn't they just say "sorry we only cover out-of-warranty repairs you need to go to Samsung U.K. since you have a 1st year warranty through them" ???
Kind of a big purchase (over $600) so I need to be sure that I am covered before pulling the trigger
Also does anyone know the general cost of shipping a galaxy s i9100 from the U.S. to the U.K. for samsung to repair it?
Thanks for you help I really appreciate it.
P.S. in case anyone says to search I already looked through both of the U.S. warranty threads and didn't find an answer
Click to expand...
Click to collapse
Simple, throw it into the toiled before claiming the insurance.

Any way for a person in U.S. to get Samsung warranty service on international Note 2?

Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.

ap3604 said:
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
Click to expand...
Click to collapse
I highly doubt it, in case of a repair or exchange you would have to sent it in to the seller you bought the phone from for warranty, or have it fixed in the US and pay for it yourself..

You're on your own, unfortunately. Samsung will not help you. That's part of the risk with international models in the US. FWIW, I've never ever had an issue that required warranty service, on any phone (and I've owned like 20).

FWIW Handset insurance thru AT&T covers any phone as long as you use their carrier. The deductible for the Note 2 is $199.
Sent from my GT-N7100 using xda premium

Guys just read the Samsung warranty terms. As long as it was purchased and used in your own country, it doesn't matter where it was made our where your vendor ordered it from.
"This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada, and does not include transportation, installation, removal or reinstallation. To receive warranty service, the purchaser must contact Samsung for problem determination and service procedures. Warranty service can only be performed by a Samsung authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to Samsung or Samsung's authorized service center. Transportation to and from the service center is the responsibility of the purchaser."
In fact, I use to work for an electronics distributor, and often if manufactures were short (I.e. Epson) , they would send us English only models (rather than English/French) or English/Spanish (u.s product) to fill orders.
If it was made by them, then they have a legal obligation to repair it.
Sent from my Galaxy Note 2 using Tapatalk 2

So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?

gandalf21502 said:
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
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Click to collapse
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2

If you live in the U.S. and buy an International version, you have to register it under the Samsung retail country it was intended for; i.e. if it was bought in the U.K., you would go to Samsung.co/uk Once it is officially registered with them, you then have to send it overseas to have it fixed. I had to do that with my Samsung Galaxy Tab.
I called AT&T and T-Mobile here in the U.S. first since I was using their sim cards, but they said that they didn't have the necessary software to fix an International version and I would have to send it to Samsung Service Centre. They third party it out to another company and they "lost" it for about 2 months. I finally got it back about 2 1/2 months later. Several phones calls and emails to them and UPS and about $250.00 in shipping(I sent it expedited) and then the charge of about $100.00 to fix a then "bricked" phone, I got it back!
I think if you buy from some places, they do offer warranties through a third party, so it might be better to go that route.

It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?

Reuven007 said:
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
Click to expand...
Click to collapse
I bought that warranty, on sale at the time for $46. I was wondering how good they actually are at servicing the phone? Nice thing compared to Squaretrade is there is NO deductible!

EP2008 said:
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
Click to expand...
Click to collapse
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!

ericshmerick said:
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
Click to expand...
Click to collapse
Not sure what your point is.
Samsung CLEARLY states that as long as the phone was purchased and used in the country where is warranty is being claimed, then they'll fix it.
Your mars example is stupid, since Samsung doesn't have an office on Mars
Sent from my Galaxy Note 2 using Tapatalk 2

really depends on the situation. but don't expect anything.
-call them describe your situation, maybe tell them you are relocated oversea after you bought a phone
-file an complaint
Samsung sell different phone in different country. you have an att phone broke and you want it be repaired in Uk, not a chance.

I don't know about other import retailers, but if you purchase an imported Samsung device from Negri Electronics, Samsung will honor the warranty regardless of where you live. The only stipulation is that you include your proof of purchase from Negri Electronics when you submit your claim. Alternatively, you can send your device into Negri and they will forward it to Samsung for warranty service. Just an F.Y.I.
Sent from my GT-N7100 using XDA Premium HD app

I have a hobby is cell phone/mania (I changing phones every 3-4 weeks)
Long time ago I bough Galaxy Note (exynos). Then that phone appeared in US but it was different- Snapdragon. I did hardbrick (I was one of the first before the mass epidemic).
I call to samsung US they sad your phone from Europe we got different here. (call to europe)
So I called there, they sad you located in US, we can't help you.
(after hard brick my motherboard was ****ed, no one fixed).
But here is different. We got same SPECS !!!!
Chance is 50/50

Best bet is third-party coverage.
On my GN1, I went with Securranty.
This time around I went with Negricare.
2-year plan on either is about $95. Both cover lost/stolen in addition to accidental damage and defect/malfunction. Deductible is $75 on Negricare.
The reason I switched companies is that I could not get ANYONE at Securranty to return a simple email inquiry. That doesn't bode well for if/when there is a problem and I need prompt resolution.

Motorola warranty is worthless

I have a 2014 Moto X, 16 GB with the bamboo back, on Verizon. The back is peeling off, and I've just finished speaking with Motorola.
I didn't buy the device - it was traded. Despite the fact that I have the box, the IMEI, and everything except the original order information, they refuse to help me. If I had the order info, I'd be well on my way to a new one, but without it, they're happy to leave me completely swinging by myself.
So if you're thinking about buying one used, or giving one as a gift... I wouldn't recommend it. They don't care, and couldn't be bothered to try and find a solution. Last motorola product I'll ever buy.

Not exactly Motorola's fault.

In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.

most if not all items for electronics.... from my past experience that the warranty is only for the original purchaser, its usually in the warranty policy, I buy and sell a lot of used phones, and I know that`s the chance I take of buying used.
below is from moto website
MOTOROLA MOBILITY INC.
LIMITED GLOBAL WARRANTY
MOBILE PHONES
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF
RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION
TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS
AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.

It sucks, but I have never owned an electronic device where the warranty extends to the second hand market
You say it is the last Motorola phone you will ever buy, perhaps a wiser choice would be to make this the last second hand phone you ever buy.
...
Can you not glue the back?

At the minimum you could send it in and they can reglue it or replace the back cover. It will cost you but it's better than nothing. You might be able to negotiate a deal.

You never get warranty coverage without proof of purchase, it's basically Warranty 101. My advice would be to contact the original seller and ask them if they can do a warranty return for you.

I have never heard of a company that warrants an item with no proof of purchase. Even with proof of purchase, the warranty on most consumer goods is not transferable.
Factory warranties on cars is the only case I can think of where they don't care about proof of purchase (because they already know when it was purchased).

One thing to keep in mind is that sometimes your experience will vary from rep to rep.
And also your attitude going into it is important as well.
I have a friend that gets no help ANYWHERE, and it's because of the manner in which he speaks. He's not outright rude, but he's a bit socially inept, so he comes off very abrasive. You can hear kindness. People like to help nice people.

dg4prez said:
In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.
Click to expand...
Click to collapse
The micro USB port on my black 16gb X broke. I took it to my local brick & mortar Verizon store and they ordered a replacement device, no questions asked. They never asked to see any paperwork.
It sounds like you've got nothing to loose by trying the same thing?

dg4prez said:
I didn't buy the device - it was traded. Despite the fact that I have the box, the IMEI, and everything except the original order information, they refuse to help me. If I had the order info, I'd be well on my way to a new one, but without it, they're happy to leave me completely swinging by myself.
.
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Click to collapse
Ask the seller for the info. I think it's good Motorola doesn't accept warranty without this information because thiefs will not have this info, only people who honestly bought it...
(btw it's very stupid for a company to not honor warranty, within the normal warranty period, for owners after the first owner because this severly impacts resell price and thus selling price)

You are correct.
Apple don't need proof of purchase for warranty, they have their own database based on IMEI/SN.
So if you purchase iPhone from Craigslist and it is still under warranty, Apple will still honor the warranty.
No Android OEM has this kind of customer service, not HTC/Motorola/Samsung/Google as far as I know.

I have read reports from some folks who successfully applied a small amount of glue under the peeled up wood, might be worth a try

dg4prez said:
I didn't buy the device - it was traded.
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Click to collapse
Um. This is standard operating procedure for most companies.

sxp123731 said:
You are correct.
Apple don't need proof of purchase for warranty, they have their own database based on IMEI/SN.
So if you purchase iPhone from Craigslist and it is still under warranty, Apple will still honor the warranty.
No Android OEM has this kind of customer service, not HTC/Motorola/Samsung/Google as far as I know.
Click to expand...
Click to collapse
My Nexus S that I bought used off eBay needed a screen replacement, and Samsung did so - no questions asked. Great experience. I haven't had to deal with an OEM for warranty since.

PhilDX said:
I have read reports from some folks who successfully applied a small amount of glue under the peeled up wood, might be worth a try
Click to expand...
Click to collapse
You can either remove the whole back and re glue it or just use a very fine felt brush to apply glue to the edge of wood. Worked for me. Sent mine back because a different corner peeled. @dg4prez

Fix it your self, It does suck they wont honor a product under warranty.
I know a lot of companies who follow this rule but there are many companies who don't.
I always try and buy product from companies who have exceptional customer service and warranties, its worth it, even if you pay a little more.

I bought a Moto X for a friend of mine, my card, my email, my delivery address. He broke his screen a week later, he called them up and they asked him to send it in, charged him $120 for a new screen and sent him back a new phone, he never needes the order number or anything.
Last week i tore the leather on my moto x, called motorola, they asked for order number, email, address, charged me $25 and sent me a new phone and i will be sending back the one that has the torn back.
Guess it depends on who you speak with.
Also, as was mentioned earlier Apple warranties extend to any owner of the phone, since their proof of purchase comes up when the IMEI/SN is entered (you can even check warranty status on their website)
Only company that got close to this is samsung, i used to work in a cellphone shop and wed brick ALOT of phones testing things out, including note 3, s5 etc and samsung out always unbrick them for free even though we were not the original buyers.

2003vstrom said:
most if not all items for electronics.... from my past experience that the warranty is only for the original purchaser, its usually in the warranty policy, I buy and sell a lot of used phones, and I know that`s the chance I take of buying used.
below is from moto website
MOTOROLA MOBILITY INC.
LIMITED GLOBAL WARRANTY
MOBILE PHONES
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF
RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION
TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS
AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
Click to expand...
Click to collapse
That rule definitely would't survive here in Europe. No matter either written or not. It's against consumer protection regulations. And what is even more weird is that the provision is in direct conflict with freedom of contract principle. Neither state nor any third party could interfere with the contract without clear legal basis. Warranty refers to the sold good not to the person who bought it.

dg4prez said:
In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.
Click to expand...
Click to collapse
Companies warranty to the original purchaser except if it is a gift. Did you register the device with them or did the original purchaser?

Change to note 5?

Hi, so far my experience with the s6 edge plus is not so good. It overheats and sometimes is laggy. My friend who also bought the same model g928c from the same shop in UAE said his s6 edge plus broke because it overheated too much. I like the look and design though. If I sell my current s6 edge plus should I change to note 5 like my friend did? Or should I buy another working s6 edge plus? I can't return my current one because I live in the UK.

Never had any overheating or lag related to stock ROM so couldn't help you. I've heard the note tends to have more software lag due to specialized SPen programs and that the Edge+ is smoother. That's just hearsay though.

No heating here even after heavy gaming and never faced lag issues
Sent from my SM-G928G using XDA Free mobile app

Wrong thread buddy.........snapdragons across the street

Never felt mine get even close to hot?
Lag.. a little.. but that seems to be more because the apps keeps closing

Should I just sell my 64gb g928c and buy a dual sim 32gb g9287 or 32gb g928f?
Or note 5?

On my G298F no lag and no overheats. @hayat55 hard reset your terminal and update it to the latest firmware via OTA, if not enough bring it to a customer service and keep your GS6+.
Regards

cyberz said:
On my G298F no lag and no overheats. @hayat55 hard reset your terminal and update it to the latest firmware via OTA, if not enough bring it to a customer service and keep your GS6+.
Regards
Click to expand...
Click to collapse
Samsung WON'T honor the warranty because it is only valid in ASIA. I LIVE IN THE UK

Not had 1 problem with heating and had no lag since I got phone on release. Best Samsung yet just a shame it looks like we not going to get much developing action. I lime flashing new roms and with this phone it ain't gonna happen anytime soon

hayat55 said:
Samsung WON'T honor the warranty because it is only valid in ASIA. I LIVE IN THE UK
Click to expand...
Click to collapse
One classic reason when I make such an expensive purchase is to ensure I have customer protection.
If you think about this no UK shop or outlet will willingly touch your phone as you have not made the purchase through them, however, .........unless Samsung has changed its policy you will find your phone has an international warranty. THE problem for you will be finding a Samsung outlet that will deal with your mobile. The problems are compounded as nearly all outlets use one technical shop to repair all their mobiles, don't think for one second when any Mobile goes wrong it is returned to the importer its not. iPhone maybe the one exception?
May I suggest you contact Samsung UK directly and request assistance. They may either request you send them your phone or give you the name of an outlet where your phone can be examined for problems.
I live in Southern Europe and very often the mobiles here are vastly more expensive than they are in Amazon.de, for example. On times I will take a chance as Amazon have a cast iron reputable returns policy. Other times if the financial difference is small I suck it up and purchase here. I bought my Edge+ here to avoid return problems.
One thing you will always need is your dated receipt and on said receipt it must have the serial number or IMEI of the mobile. I doubt you will find much joy with dealing with outlets etc as they have not made a profit on the sale.
Samsung UK may even be 'grumpy' about it BUT I am confident if you get to a person who knows the law and is a decent enough member of staff they will help you. Hey, I purchase such items here sometimes have a problem and call the UK office and they have, to date, always answered my questions. Do NOT let the switchboard operator prevent you from speaking to the service or customer relations department.
I know for sure such international companies used to include in the box an international warranty, Sony certainly still do even listing world wide head offices for customers to contact. I cant recall if Samsung now include in the box such a warranty?
One thing for sure this mobile is a bloomin good one. I often purchase four mobiles a year I have now the S6, S6 Edge+, iPhone 6, Sony Xperia Z2 and Ultra etc. Though I have found all those mentioned to be superb mobiles the Samsung's appear to have developed extremely fast in a very short space of time. Hell, this Edge+ is micro engineered like a Swiss watch. Gone are those awful days of plastic metals and plastic leather etc.
Oh. I guess you could pay DHL or UPS and have it returned to the shop of origin, Postal cost would be about £10 to £15.00? Only enclose a photo copy of your receipt.
Let us know what progress you make. I do hope you resolve your situation. Best of luck. :highfive:
Ryland

Ryland Johnson said:
One classic reason when I make such an expensive purchase is to ensure I have customer protection.
If you think about this no UK shop or outlet will willingly touch your phone as you have not made the purchase through them, however, .........unless Samsung has changed its policy you will find your phone has an international warranty. THE problem for you will be finding a Samsung outlet that will deal with your mobile. The problems are compounded as nearly all outlets use one technical shop to repair all their mobiles, don't think for one second when any Mobile goes wrong it is returned to the importer its not. iPhone maybe the one exception?
May I suggest you contact Samsung UK directly and request assistance. They may either request you send them your phone or give you the name of an outlet where your phone can be examined for problems.
I live in Southern Europe and very often the mobiles here are vastly more expensive than they are in Amazon.de, for example. On times I will take a chance as Amazon have a cast iron reputable returns policy. Other times if the financial difference is small I suck it up and purchase here. I bought my Edge+ here to avoid return problems.
One thing you will always need is your dated receipt and on said receipt it must have the serial number or IMEI of the mobile. I doubt you will find much joy with dealing with outlets etc as they have not made a profit on the sale.
Samsung UK may even be 'grumpy' about it BUT I am confident if you get to a person who knows the law and is a decent enough member of staff they will help you. Hey, I purchase such items here sometimes have a problem and call the UK office and they have, to date, always answered my questions. Do NOT let the switchboard operator prevent you from speaking to the service or customer relations department.
I know for sure such international companies used to include in the box an international warranty, Sony certainly still do even listing world wide head offices for customers to contact. I cant recall if Samsung now include in the box such a warranty?
One thing for sure this mobile is a bloomin good one. I often purchase four mobiles a year I have now the S6, S6 Edge+, iPhone 6, Sony Xperia Z2 and Ultra etc. Though I have found all those mentioned to be superb mobiles the Samsung's appear to have developed extremely fast in a very short space of time. Hell, this Edge+ is micro engineered like a Swiss watch. Gone are those awful days of plastic metals and plastic leather etc.
Oh. I guess you could pay DHL or UPS and have it returned to the shop of origin, Postal cost would be about £10 to £15.00? Only enclose a photo copy of your receipt.
Let us know what progress you make. I do hope you resolve your situation. Best of luck. :highfive:
Ryland
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I say get a squaretrade warranty and be done with it.

I have decided that i used my Note more than i thought, i thought that i didnt want the s-pen but it seems i miss it and used it more than i thought i did. I randomly find myself reaching for it and to no avail its not there lol. This is a grea fast phone with the best display on the market but im going back to a Note.

G4 (H815) has to be shipped to Taiwan? SERIOUSLY!?

So, I got the bad bootloop issue.
Chatted with LG USA support online who said I had to reach out to LG Taiwan. LG Taiwan responded that I had to ship my H815 to Taiwan to get it warrantied for the bootloop. And because Taiwan doesn't deal with customers outside of Taiwan regularly, I need to pay for shipping, etc.
Are you f'in kidding me!? AWWW HELL NAW. Someone at LG USA is going to get verbally abused tomorrow over the phone, not chat this time. This will not fly. It'll take a week if not more to get to LG Taiwan, followed by a week or so for them to fix/repair most likely, then another week to come back to me. Not to mention, international shipping isn't cheap.
Screw you LG. You're really pushing me towards the Galaxy S7 or a Nexus phone for my next one.

I gave up. I'm still fighting them trying to get it serviced in the US much quicker, but at this point I have ordered a Nexus 6P and will be switching. I'm done with LG. If I get that phone fixed, I'll just resell it on Swappa and be done with it. See ya LG.
LG USA, who I called this morning, said they might be able to have me ship to the UK instead of Taiwan.........like that helps.

Wow. You guys have ****ty customer support in the US. Never had a problem with the G4, but I got the yellow display spot on the G2 twice. First time it took an hour to change the display, second time they just gave me a new phone. Both times dealt with LG Romania. You know, that country most US citizens have no clue about where it is or that it even exists.

wolfmanro said:
Wow. You guys have ****ty customer support in the US. Never had a problem with the G4, but I got the yellow display spot on the G2 twice. First time it took an hour to change the display, second time they just gave me a new phone. Both times dealt with LG Romania. You know, that country most US citizens have no clue about where it is or that it even exists.
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I was born in Ukraine, so I am very well aware where and what Romania is .
It's because I have a Taiwan phone and live in the US. If I had an H810 or H811, I'd be fine and this would have been replaced already probably. It's terrible customer service and has left a VERY bad taste in my mouth in terms of LG. I can't wait for my 6P to arrive...I'm done with LG. I'll deal without removable battery and no SD card I guess...only reason why I really bought the phone to begin with (G4).

So, you have a Taiwan phone and want a USA service.
You've answered yourself.
Their not denying the service, just want you to send your phone to their services .
It's not LG fault that you bough a Taiwan phone instead of a USA version.
Only in Europe there isn't those differences.
We can buy an EUR version and be able to send it to customers service on almost every country in Europe.

Did you buy a grey import? If you did, not sure what you expect?

IlyaKol said:
LG USA, who I called this morning, said they might be able to have me ship to the UK instead of Taiwan.........like that helps.
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I am in the same boat with a TWN phone.
I think I'll call them up, and if I can get them to have me send it to the UK instead, I think I'll do that. It should cut down on shipping time, if nothing else.
Then I'll see if SquareTrade will pay for shipping as they promised.
I share your frustration with LG.
Yes, it's a TWN model, and yes, they are within their rights to refer me to the TWN repair center.
OTOH, this is an acknowledged wide-spread manufacturing defect on LG's part.
One would think they'd want to make things right and keep the customers.
And no, there is no way I would buy anything from the likes of tropical_mobile ever again. Their claim of "full warranty" is completely misleading.

You've been given full warranty. It's being fixed isn't it?
If you go cheap and buy a grey import, you have to expect this. LG USA and LG Taiwan are separate entities, which is why they have to have it sent to Taiwan.

the_scotsman said:
You've been given full warranty. It's being fixed isn't it?
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Not mine yet. I haven't sent it in yet. My conversation with LG USA ended by them telling me to go call LG TWN on my own. But that was before they acknowledged the problem.
I will try again in the next few days. Even if they simply coordinate things with their Taiwanese brethren on my behalf, it would help. I don't speak Chinese.
If you go cheap and buy a grey import, you have to expect this. LG USA and LG Taiwan are separate entities, which is why they have to have it sent to Taiwan.
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It wasn't cheap.
It was the same price as it was here through AT&T. The difference was no carrier lock (no big deal since they would unlock it) and no bloatware or features deleted by AT&T.
I agree that they are within their rights. I argue that given it's a big manufacturing defect, they could have handled it a little more gracefully.
---------- Post added at 06:55 PM ---------- Previous post was at 06:52 PM ----------
As far as tropical_mobile is concerned, what was misleading was the intimation that I would get full warranty here in the U.S., because that's at whom his listing was targeted.
Had I known it means "full Taiwanese warranty", I would have made a different decision.
BTW, I don't even know if LG TWN will honor it, since tropical_mobile themselves are out of Singapore, if memory serves.
Who knows if that will change anything.
I guess I am about to find out.

Really you should have contacted tropical, not LG.
At least in Australia, the place you buy it from is responsible for arranging repair or replacement.
I had to do this with my grey import bought on ebay when I had the screen coating issue.
I arranged it all through the eBay store. never had to deal with LG, as that's what they do.
If in the US, you need to contact the manufacturer yourself, that's rather bad...

Here you go to the seller within the return period, typically 30 days (tropical had something about that in his listing). After that it's manufacturer's warranty, and you have to deal with them directly. I bought mine back in July.
I think it might be different for carrier-branded models, but I have no experience with repairing those.
As far as tropical is concerned, I've read some very unpleasant things about them here, dealing with stuff that was just bought from them and was defective (or some other problem like that).
Regardless, at this point, if I have to ship stuff overseas, I'd rather ship it directly to LG than go through a possibly shady intermediary. Even if tropical is sparkling clean and agrees to get my phone repaired, going through him would only add to the lag (shipping to him, him to TWN, TWN to him, him to me) and increase the possibility of things getting lost in transit.

Anyone who says, "You bought a TWN phone, what do you expect?" is just being straight up silly. It's an LG product. Period. It shouldn't matter what model you have.
And I'd come to grips with being without a phone for a month if I had to send it to the f'in moon and back...what I CAN NOT STAND FOR is ME having to pay for shipping to them. THAT is asinine. It's not my fault the phone broke. It's LG's poor QC. Why should I be punished for that? Especially with international shipping which isn't necessarily cheap relative to domestic shipping.
LG, be it UK, US, Taiwan, etc....should be paying shipping there AND back.
That's like me saying I bought a Japanese car and have to ship it to Japan to get warranty work done on it when there are plenty of Japanese car dealers in the US who can fix it. I just went through this with my Infiniti. They had to ship a dash harness straight from Japan to Albany, NY to my dealer so they could fix my car. Even if you import a car from Japan (mine was produced in Japan, 100% of it), you get it fixed in the US. To me, it's the same stupid thing and should work EXACTLY the same way.
An LG G4 is an LG G4. In 2016, it should not be a problem for LG Corporate to drop ship a mainboard to the nearest LG repair facility (or any US facility) and have my phone fixed within about a week. Hell, ship it straight to me. I'll fix it myself. I've replaced mainboards on a couple of G3's and the G4 is 99% the same.
EDIT: Further more, if LG sold truly unlocked phones in the US, some of us more geeky/nerdy US customers wouldn't need to resort to buy international phones to use Android the way we want to use Android. That's why I decided on the N6P vs say another phone. I can't wait to have TWRP, etc. again. Makes things SO much easier.

IlyaKol said:
Anyone who says, "You bought a TWN phone, what do you expect?" is just being straight up silly. It's an LG product. Period. It shouldn't matter what model you have.
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You bought a device online that isn't your countries native device. It's quite simple really.
Grey imports might be cheaper, but everyone (or so i thought) should know that grey imports are not subject to your own countries warranty details. if you want a US warranty, buy a US LG G4.
It's the same with all grey imports, not just LG.

I don't understand what you mean by 'cheaper' or why it even matters...but how is it cheaper? This phone cost me nearly $700...same as an off contract phone purchased in the US. And now, if I don't get it fixed, I can sell it on Craigslist to someone who is willing to deal with the headache for like $100. I basically paid $100/month to use this phone. Insane. I just paid $615 for the Nexus 6P straight from Google....so actually, the G4 was more expensive than a domestic phone.
And it's not about US warranty vs non-US warranty. I'm still within a year, the ONLY warranty that should matter is manufacturer warranty and that should cover 100% of all manufacturer caused defects and shipping to said manufacturer's repair facility of choice and back to the customer. That is it. Regardless of region.
Again, I'm more mad about ME having to pay shipping than the actual wait time. It's the principle of it. And it pisses me off so much to know that the principle is being completely trampled here. Again, to use my analogy, this is akin to Infiniti USA telling me to ship my Infiniti car to Infiniti Japan (corporate) because that's where the car was put together.
EDIT: For S&G's, I just looked up the shipping info.
Cost: $33.95 (one way)
Time: 6-10 days for most large markets
That's 2 weeks one way (business days), probably 2-3 days for it to get processed/fixed, then 2 weeks back. And if they don't pay shipping back and I have to pay shipping both ways, that's $68 bucks out of my pocket for something that should have never happened but thanks to LG's terrible QC...and evidently customer service...a bunch of us TWN users will have to eat the cost on.
How is that remotely fair?

LG US and LG TWN are somewhat different entities.
You can't expect to buy a device from another country (a device that doesn't exist for sale in your country) and then expect LG US to fix an item they don't even sell.
Using your car analogy, it's like buying a car that is only sold in Canada (unrealistic but easy example), then expecting a US dealer to have spare parts and fix it for you.
This is absolutely common with the vast majority of electronics. I had no idea people were not aware of this?

Hate to be the bearer of bad news, but there are also customs fees which need to be paid on the phone both inbound and outbound. My co-worker sent his G4 to Taiwan for the bootloop problem. He paid for express shipping only to have the phone caught up in customs in Taiwan. After about a week, he finally got it released, but had to pay fees. He told me the overall cost with shipping and customs fees was $180. I have the same phone. No bootloop yet, but if it happens, I don't think I want to invest that additional amount of money to get a fix. Bought the phone for the same reason others did: I wanted a phone without carrier bloat.

the_scotsman said:
LG US and LG TWN are somewhat different entities.
You can't expect to buy a device from another country (a device that doesn't exist for sale in your country) and then expect LG US to fix an item they don't even sell.
Using your car analogy, it's like buying a car that is only sold in Canada (unrealistic but easy example), then expecting a US dealer to have spare parts and fix it for you.
This is absolutely common with the vast majority of electronics. I had no idea people were not aware of this?
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But....but...the car analogy works lol. My dealer didn't have the parts needed to fix my car (built in Japan)...so what happened? They called up Japan and were like, "Yo, homeslice. Ilya over here needs a dash harness. Ya got one? Ya do? Cool, send it over. We'll send you some cash money later. Holla!" That's basically what happened. Had to wait 2 weeks for it to arrive but once it did, my US dealer fixed my Japanese car. I guess I just don't understand WHY LG doesn't operate the same way. Maybe I have different business ethics than the honcho's at LG...*shrug*
You've helped me a lot with my various system.img's...but I just can't agree with you that this is okay or that it should be considered normal.
PD10 said:
Hate to be the bearer of bad news, but there are also customs fees which need to be paid on the phone both inbound and outbound. My co-worker sent his G4 to Taiwan for the bootloop problem. He paid for express shipping only to have the phone caught up in customs in Taiwan. After about a week, he finally got it released, but had to pay fees. He told me the overall cost with shipping and customs fees was $180. I have the same phone. No bootloop yet, but if it happens, I don't think I want to invest that additional amount of money to get a fix. Bought the phone for the same reason others did: I wanted a phone without carrier bloat.
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Ahh, forgot about customs. F that then. I'll just list the phone for sale as broken needing a new board.
On the flip side, anyone know where I can get my hands on an H815 board? I'd honestly rather pay $100 and do it myself because it would take less time and be less of a headache. I've been trying to find an H815 or even an H810 (AT&T) on Ebay that is shattered or something for around $100 but even the ones with broken screens are going for $200. I just need a board and I can get this phone back to working condition in 10 minutes.
Only one I've been able to find is this, which is way too much money: http://rounded.com/lg-g4-h815-mainboard.html?sl=en

IlyaKol said:
You've helped me a lot with my various system.img's...but I just can't agree with you that this is okay or that it should be considered normal.
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Fair enough you don't agree. But it's just how it works with electronic devices, not just phones. Always has been that way.

I just don't understand you guys.
If I bought an Taiwan or USA variant LG would simply deny the warranty because it's not from Europe.
If the store where you guys bought the phone doesn't want to take responsibility for that its their fault, not LG.
Again, LG isn't denying the repair, so you should be upset with the seller and not the company.
Here on Europe we just contact the seller (online shop) and they arrange everything,or if it's bough on a big Comercial shop we just take there and they arrange everything, or simply we go directly to customer support.
The analogy of cars it's good but these are very different things and can't be compared.
Just choose better the stores you buy from.

patalao said:
I just don't understand you guys.
If I bought an Taiwan or USA variant LG would simply deny the warranty because it's not from Europe.
If the store where you guys bought the phone doesn't want to take responsibility for that its their fault, not LG.
Again, LG isn't denying the repair, so you should be upset with the seller and not the company.
Here on Europe we just contact the seller (online shop) and they arrange everything,or if it's bough on a big Comercial shop we just take there and they arrange everything, or simply we go directly to customer support.
The analogy of cars it's good but these are very different things and can't be compared.
Just choose better the stores you buy from.
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FYI, the seller I bought it from did say they'd accept it for a repair, but they are also in Taiwan.
You're completely not reading what I'm saying and why I think it's wrong to do business that way that LG is doing business. It's okay, we can agree to disagree.