Database Users

USB on PC not working.. tried everything in threads..

So I can't get my desktop OR laptop running XP Pro 32 to even recognize the phone. As in no audio plays and nothing appears in the system tray. Tried with/without debugging mode, installed the samsung drivers etc. The phone doesn't even show up in device manager at all- not even as something unrecognizable. Its as if the port is dead. The phone does 'ding' though and charge ok so it is receiving power... though nothing at all appears in the android notification tab when connected. Any ideas or anyone know of any apps on the pc or android side to take a closer look at whats happening on the bus?

The only way that I can get it to work is to put it in media mode. It shows up as a media device in Win7. If I put it on, "ask every time" or whatever it doesn't work and in mass storage mode it shows up as two unreadable drives, they are grayed out in Explorer... Basically...don't use the "ask every time" for USB function.
This function seems like such a simple thing, not sure why Samsung has so many issues with it considering they have been making media devices for a long time.
Anyway... do you have access to a newer OS to at least rule that out as a cause. Not saying it shouldn't work with XP 32 but just something to check out.

I was having similar issues at first. I take it adb doesn't work either? Well my fix was to delete my whole Android SDK folder, then I redownloaded it (though I just kept the "tools" folder this time). Then I downloaded "USBDeview" (google it) to delete every USB driver that had to do with android (basically just left the printers, HID, and my Sansa drivers), restarted, then I downloaded the samsung drivers from the thread on here, plugged my phone in and manually pointed the driver search to the drivers.
ADB and Mass Storage has been working fine since. All I can tell you is to keep checking cause there's something you're missing, I also thought to myself "what the heck else can I do?" since I had done each one of those steps previously, but maybe I just had to do them all together. Good luck.

another possible solution is to change cables if you're not using the samsung provided cable - some cables are charger only (no data) - some of the motorola cables are charger only and we've already had one poster that had that issue

I couldn't get it to work at first either. I more or less did this.
I plugged in my phone. I did not enable mass storage mode on my phone. Walked away and let my PC think for a while. I came back and I noticed I had two new drives. I then enabled mass storage mode and could connect.
Two of my machines I had to do this. I'm not sure why it wasn't instant, but it just took a bit of patience and walking away from the machine to let it think for a while before I guess it installed the drivers and made its peace with the fact it wasn't the G1 any more.

Say into voice dialer "Open SD card" -> check "Enable USB mass storage". That works if port on PC is OK.

If it's a driver issue, open device manager and uninstall the usb ports. Unplug everything from usb and when you reboot the computer it will automatically reinstall the usb ports.
Sent from my Vibrant

I ran into the same issue. It was a problem with the USB cable I was using. As soon as I tried a different cable it worked fine.

larryccf said:
another possible solution is to change cables if you're not using the samsung provided cable - some cables are charger only (no data) - some of the motorola cables are charger only and we've already had one poster that had that issue
Click to expand...
Click to collapse
I second this, I forgot my sammy cable at work on Friday and on way home stopped at T-Mo and picked up a charger w/cable and realized right away this was just a charging cable as soon as I connected it to my PC. I'm returning the cable back to T-Mo tonight. At least I was able to charge my phone over the weekend.

UPDATE: You guys are right, it is the goddamn cables! I bought an extra wall charger + cable at the t-mobile store and was using that at home. I had left the original in-box cable at work. Tried the cable at work today and now the drives pop up. Still don't appear writeable but I can look into that when I have time, probably the typical driver issue. As far as I can tell those separate cables are power only! $15 for a two wires + dc adapter. Thanks Samsung. Grr.

i suspect the mfgrs have gone to charge only cables to help keep folks from tethering - just a suspicion
if the "drives" are popping up, have you "mounted" the phone (pull down notification bar, clik on USB connected and it should give you a window asking to mount the cards or drive)

FYI....The Rocketfish cables you get from Best Buy do not work. They are only capable of charging.
@larryccf...I don't think certain manufacturers are implementing this on purpose so we can't tether. I think their just being cheap.

Where I got my cables on the cheap! and my problem.
I got my cable at monoprice.com. Check it out that is a 10 foot usb cable for $1.69 and it works for me. They have different lengths and even some colors. Now my Mass Storage issue . . .
My Mass Storage via USB works fine unless I enable "USB Debugging" which one of my apps needs to work. Once debugging is enabled I loss the ability to see my sd card and internal storage on my XP netbook. any ideas????

Same Problem
I have the exact issue, tried many things have'nt found a fix yet. Any help would be greatly appreciated!!!
Thanks,
crx

larryccf said:
if the "drives" are popping up, have you "mounted" the phone (pull down notification bar, clik on USB connected and it should give you a window asking to mount the cards or drive)
Click to expand...
Click to collapse
this worked for me Thanks

Yes phone is mounted, and can be seen w/o usb debugging enabled. However with usb/debugging on it does not read the phone being connected. Meaning that I cannot connect to ADB which is my main concern.
thanks for response tho,
crx

crxforya said:
Yes phone is mounted, and can be seen w/o usb debugging enabled. However with usb/debugging on it does not read the phone being connected. Meaning that I cannot connect to ADB which is my main concern.
thanks for response tho,
crx
Click to expand...
Click to collapse
This is my issue exactly, and I haven't found a fix either. Called T-Mobile and they thought turning off debugging was the only fix I needed.

Most of them, sorry to say are half retarded. They think a data reset is the cure-all

crxforya said:
Most of them, sorry to say are half retarded. They think a data reset is the cure-all
Click to expand...
Click to collapse
Ain't that the truth!

If you are running windows (x86 or x64), it would be wise to install the samsung drivers. I was having this exact problem, but as soon as I installed the drivers from samsung, viola!
I had the latest drivers from google, and they did not work for me.
Here is a link to the thread containing the links to the drivers, thanks to TGA_Gunnman:
http://forum.xda-developers.com/showthread.php?t=728929

USB 3.0 problems

hey guys.
i just tried copying an avi file from my pc to the phone. i had already selected Media device (USB 3.0) in the pull down menu.
first it disconnected as it had initially first connected via Media device (MTP) and then reconnected and brought the auto play dialogue up. after a few seconds it disconnected itslef again and then reconnected. it seems to randomly want to disconnect and reconnect when it wants to.
even while it was apparently still reconnected, i tried to copy a file over to it and it first said i might not be able to play the file did i want to copy it anyway, i clicked yes, then it says the device has either stopped responding or has been disconnected even though it still appears to be connected.
if i switch back to MTP it still warns about maybe not playing the file but then after clicking to still copy across, it copies fine.
i am running windows 7. i have used this usb 3.0 port fine with a usb thumb stick i have. also, windows says it has installed the device successfully when i click over to usb 3.0.
so.... any ideas why it randomly wants to dis/re connect? and why will it not copy across even when it appears connected?
thanks guys.

marc.knuckle said:
hey guys.
i just tried copying an avi file from my pc to the phone. i had already selected Media device (USB 3.0) in the pull down menu.
first it disconnected as it had initially first connected via Media device (MTP) and then reconnected and brought the auto play dialogue up. after a few seconds it disconnected itslef again and then reconnected. it seems to randomly want to disconnect and reconnect when it wants to.
even while it was apparently still reconnected, i tried to copy a file over to it and it first said i might not be able to play the file did i want to copy it anyway, i clicked yes, then it says the device has either stopped responding or has been disconnected even though it still appears to be connected.
if i switch back to MTP it still warns about maybe not playing the file but then after clicking to still copy across, it copies fine.
i am running windows 7. i have used this usb 3.0 port fine with a usb thumb stick i have. also, windows says it has installed the device successfully when i click over to usb 3.0.
so.... any ideas why it randomly wants to dis/re connect? and why will it not copy across even when it appears connected?
thanks guys.
Click to expand...
Click to collapse
Make sure you have the latest Samsung USB drivers on your PC. If you think you do, I would go to the device manager and uninstall your phone from the device list and then let it reinstall the drivers. Downloading Kies 3 also installs the drivers on your PC.

mvansomeren said:
Make sure you have the latest Samsung USB drivers on your PC. If you think you do, I would go to the device manager and uninstall your phone from the device list and then let it reinstall the drivers. Downloading Kies 3 also installs the drivers on your PC.
Click to expand...
Click to collapse
thanks mate but i have already tried them.
it does charge fine so i'm not sure whether it is a power issue but the issue of it disconnecting must have something to do with not transferring anything over even though it still appears connected when i am trying.

i read somewhere that due to it's quicker data transfer, the pc and device need to send much quicker signals to each other to let them know that they're still attached. by using an extension lead inbetween the device and usb 3.0 socket i was delaying that signal sufficiently to make the pc keep thinking the phone wasn't attached anymore. i removed the extension lead and sure enough it copied across fine.
the odd thing is that both a usb thumb drive and my 2tb backup external HDD work fine over the extension. maybe the note 3 is slower at sending that signal to start with? dont know but it now works.

[Q] USB Transfer problem/question

On my previous phone, Samsung Droid Charge, all I needed to do in order to transfer files from my computer to the phone was plug it in. It would pop up in Windows Explorer as a external drive and I could copy, drag and drop, etc. whatever files I wanted. Very easy and worked every time.
With my Note 3 I am having trouble. When I plug in the phone, first it shows in Explorer with some odd Samsung files and folders that do not show my phone or card files. If I just let it sit for a few minutes, it usually then disappears from the Windows Explorer directory and then reappears displaying the phone and card directories. Sometimes in order to make it do this, I need to go to the phone settings>Tethering and touch the box that says it is connected as a media device. Then is displays the phone and card directory in Windows Explorer. Why is this process so cumbersome on the Note 3 or am I doing something wrong?
Even going through this process, sometimes the computer will freeze when transferring a data file and then I am stuck starting over.
Thanks for any insight into why this is not working seamlessly for me as it did with my previous phone.

I think it depends a little on your computer configuration - here it is just as straightforward as you described for your previous phone.
One strange thing that I noted is however that my Win7 still tells me it not going in USB3 SuperSpeed even if it is plugged in an USB3 port.

xclub_101 said:
I think it depends a little on your computer configuration - here it is just as straightforward as you described for your previous phone.
Click to expand...
Click to collapse
Hmm. That seems odd since I can still plug in the old phone and it works fine. So the computer configuration would seem to be OK. I really think it is something about how windows sees the Note3. The behavior just seems odd to me plus as I said sometimes it does not work at all.

Will_T said:
Hmm. That seems odd since I can still plug in the old phone and it works fine. So the computer configuration would seem to be OK. I really think it is something about how windows sees the Note3. The behavior just seems odd to me plus as I said sometimes it does not work at all.
Click to expand...
Click to collapse
I get it that you checked and you don't have the Note3 in PTP mode but instead in the "normal" MTP mode, and that first time when Windows asked you what to do with the new device you check the "Always do the same" and then selected "Open in Explorer"?
It could still be something related to the USB3 detection - do you get any message on SuperSpeed? Is there any difference if you plug in USB2 or USB3?
And to have more details - what Windows is that?

xclub_101 said:
you don't have the Note3 in PTP mode but instead in the "normal" MTP mode,
Click to expand...
Click to collapse
Don't see how to check this?
xclub_101 said:
and that first time when Windows asked you what to do with the new device you check the "Always do the same" and then selected "Open in Explorer"?
Click to expand...
Click to collapse
I don't remember this. I may not have since in the past with the Charge, I never did. Just plugged it in and there it was in Explorer easy as pie.
Using Win 7 Pro
Thanks!
On edit: I now see that when I plug in the phone I can access the setting from the pull down menu. It defaults as connected as usb but then if you wait it eventually is connected as MTP. It is at that point that the initial display in Explorer changes from showing only some odd Verizon files and directories to showing both the phone and the sd card files. Then I can usually drag and drop or copy files. But often in the middle of doing so, the computer freezes. Strange.

I think that once it appears in Explorer we can say the phone is correctly in MTP mode. There might still be a problem depending on what you selected at first connection and eventually depending on other stuff on your Win7 - like the USB drivers, Samsung Kies, Microsoft Media Player or certain antivirus software.

xclub_101 said:
I think that once it appears in Explorer we can say the phone is correctly in MTP mode. There might still be a problem depending on what you selected at first connection and eventually depending on other stuff on your Win7 - like the USB drivers, Samsung Kies, Microsoft Media Player or certain antivirus software.
Click to expand...
Click to collapse
OK - Thanks. I will keep all that in mind and see what I figure out. I suppose it could be any of that, just specifically impacting the Note 3 whereas the Droid Charge for whatever reason is just like plugging in a usb stick.

Will_T said:
OK - Thanks. I will keep all that in mind and see what I figure out. I suppose it could be any of that, just specifically impacting the Note 3 whereas the Droid Charge for whatever reason is just like plugging in a usb stick.
Click to expand...
Click to collapse
The only extra difference from Droid to Note is the USB3 part - you should eventually do some tests with other cables, including the USB2 cable you were using with the Droid and the USB3 cable you got with the Note.

xclub_101 said:
The only extra difference from Droid to Note is the USB3 part - you should eventually do some tests with other cables, including the USB2 cable you were using with the Droid and the USB3 cable you got with the Note.
Click to expand...
Click to collapse
Maybe that is it as I did not think it mattered if I used a usb3 cable with the Note 3 since my computers do not have usb3. I have used the same cable with both phones. Actually the same two cables as I use two computers and hook the phones up to both with cables dedicated to each computer. The behavior is the same on both computers so I should have realized that must mean it is either the Note 3 or the fact that I am not using usb3 cables with either computer. But that latter point, if correct, should mean everyone with computers with no usb3 would have the same issue.

PC wont recognize device for file transfer

Just recently i tried to transfer for the first time, some wallpapers to my phone, and when i plug in the usb, the phone starts to charge normally but i cannot figure out why i cant transfer files from pc to phone or vice versa.
When i plug it in, it gives me the option to select what to "Use USB for", but when i select either MTP (file transfers) or PTP (transfer photos or files), nothing happens. I cannot browse the phone to pick anything at all.
When i go to device manager on PC i see under Portable devices the name of my phone (Moto G4 Play) but it has an exclamation point next to it. I have tried to uninstall and re-install or even update the driver but it will remain this way (if i click its propierties it tells me "This Device cannot start. Code 10"
Is there anything else i can do either on my phone or pc to make this work?
Other info:
Already downloaded motorola device manager to see if it would help but nope.
My PC OS is windows xp (yeah, i know... :laugh

My PC OS is windows xp
Click to expand...
Click to collapse
That probably explains everything
I don't think there are compatible drivers for Windows XP..

Long term support for WinXP ended three whole years ago. Though what I noticed with CM and Lineage is that the first time the phone is set up, it won't enable MTP even if checked. You have to reboot the phone and then MTP will actually enable properly.

Also, it may happen with 3rd party cables too. I myself faced this issue with Boat Indestructible cable, then I used the original cable that came with phone and successfully done it. But I still can't understand, how that cable can transfer data to/from other phones....

Just another bit of info:
Today while trying to make it work, i updated the driver from the Device Manager again and somehow i could access the phone as intended.
The problem is that after a few seconds, the window closes on its own! Then i have to redo the whole process and It gives me access again but every time, after a few seconds, the browsing window closes on its own!
I have tried with other cables and no dice, tried also rebooting phone and pc and also tried plugging it to all available usb ports. Any other tip or method i can try?

Try another pc to discard things (so you know if it's the pc or the phone)

USB device not recognized with MTP

I am currently having a problem with my Oneplus Device so that when I plug it in, I get a "USB Device not recognized" notification, then the device defaults to charging mode. All I am trying to do is connect my computer to my phone's hotspot, but this error is getting in my way. I had this problem a while back, but it fixed itself when I was playing around with the USB devices on my computer, and disabling them. Since the problem has returned I have not been able to replicate the fix. Through experimentation, I have been able to somewhat find the problem. By enabling USB debugging and playing around with the USB Configuration settings, I have found that my computer only shows the error on all of the options except Charging and Audio Source. As soon as I change the mode to MTP or PTP or even MIDI, I get an error. I have tried disabling, removing, uninstalling my USB devices. I have tried multiple configurations of restarting, and trying to update the drivers of the device, and nothing seems to work. Oh, and I have tried three different cables, two of which have worked in the past but the error still remains. I don't have any other computers to test this on, but I am pretty sure it is a problem with the computer, not the device.

walkermburns said:
I don't have any other computers to test this on, but I am pretty sure it is a problem with the computer, not the device.
Click to expand...
Click to collapse
Here's a couple of things to try:
https://www.androidrecovery.com/blog/how-to-install-usb-driver-for-android-on-computer.html
https://developer.android.com/studio/run/win-usb