Database Users

Really annoying problem...

Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus

Have you tried keeping the battery out for a day?
When I got my phone, the first 7 charges I turned the phone off and charged it all the the way up (to get the calibration accurate). Now the battery life is excellent, I can use it for couple of days without charging.
You should try returning the phone, seems it is fine software wise. Can you use the phone with the charger in? If yes, then there is probably something wrong with the battery or the hardware that is interacting with the charging.

I've tried keeping the battery out for about 24 hours but it didn't help. I can't start the phone when I have it plugged to the charger. I'm going to return it today and see if they can just exchange the phone in store or if they need to ship it somewhere to be repaired
Thanks anyway.

Sounds like a defective battery to me...

That's a good idea, better to get a new one.

crapforbrains said:
Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus
Click to expand...
Click to collapse
switch off wifi, install Advanced Config, select all power management enabled
and try again. i also had the situation that my hd took 1550 mA. so the battery was sucked empty within several hours. now everything runs perfect...

Have exactly the same problem
I have exactly the same problem. One moment the phone works and charges fine and the next it shows irratic battery levels and eventually needs to be shut down. Following the shutdown you get the 'Battery level too low' message on startup, right after the Smart Mobility screen. In my case I think the problem mostly started when the phone was either just connected to a PC using the sync cable or when trying to top-up the charge using the wall charger. I also noticed that when the problem appears the plug symbol would appear (indicating it is charging) or sometimes not and then when checking the battery level, the indicators would actually go down sometimes losing 2 or 3 at a time until there is only 1 left and the phone says it needs to shut down. Pluging in the wall charger does not help as the LED indicating the phone is charging only stays on for a few seconds.
Now, I had many trials with removing battery, sim card, memory card or any of those in combination and sometimes these seem to work, but I think the key is the temperature of the phone. Every time I went to the car to drive home, where it was cold, the phone would start charging again, when just before that it would not react to anything all the time I was in the warm office.
I have now contacted HTC and am sending it to their repair centre tomorrow. Hopefully this is recognised as a fault and I will get a replacement. BTW, they arranged for a free courier pickup. Not bad, but the key for me is that the phone is being replaced as I really like the phone.

Update: Got a replacement after 1 week
Got my replacement phone today and hope that this time I have no further problems. I also had to return my previous one with a screen problem (see my post here http://forum.xda-developers.com/showthread.php?t=439410&page=2).
Everything went quite smootly and I liked the offer of a free of charge UPS pickup, so the only complaint I really have is that HTC send me a new phone but no replacement screen protector. Just the original screen sticker (the one with some writing on it) had been stuck on. It was in a bit of state like it had been taken off and put back on several times. I just called them to send me a replacement screen protector, but I don't hold my breath to get one. Probably end up buying it from the website.

[Q] Help, Blank Screen, Backlight on, no picture

Pretty self explanatory. It was dead for a couple of days, I put it on the charger for almost the whole day, now I get no picture, but the backlight is on when I hold the power down a minute. I bought it at walmart, doubt I have the receipt, and didn't get any extended warranty. Is there a way to fix this issue?

I've got the same issue. I was playing Tupsu, when suddenly my n7 rebooted and there was no picture, just semi-strong backlight. When the tablet died, the battery was about 45-50% and I was charging it through notebook's usb port (original n7 cable). I tried to turn it off, but pressing and holding the power button only made it reboot once again (i assume it was rebooting, since the backlight was turning off and on in a second). I've tried it many times, with tablet plugged into wall/usb charger, and even with the power+volume up/down combination, it would still behave the same way. However sometimes after rebooting there was not only backlight, but also thin, mostly white, horizontal lines, appearing in random places of the screen (appearing and disappearing after like 50-100 ms). It would stop only after a reboot, and happened every 5-10 reboots.
I've decided to let the battery die to see if it changes something, and as you may guess - it didn't. It died estimately after 2 or 3 hours. Now it's all the same, except for when I plug it to the charger, there's only a very low backlight (still no picture) and it's blinking... It also makes this continuous "electricity-related" (sorry, I don't know what's the word to call it ) sound. After I press the power on, or let it charge for 1-2 minutes it boots up, and there's just a semi-strong backlight, like earlier.
It's a refurbished 8gb n7, which I got 5 days ago from the polish Asus online store. Oh, and the speakers weren't 100% fine, if it changes something. They were fine at first, but after i plugged headphones in and out, they were making cracking sounds when the volume was over 50% or something like that. Is there any hope I can fix it myself?
edit: the android ver. is 4.2.2, not rooted
the device is getting warm on the left side when being charged, or just turned on...

Have you tried pulling the battery for a couple of minutes?
Sent from my Nexus 7 using Tapatalk HD

Nope, i don't want to mess with the hardware since i've bought it only few days ago... I'm afraid it may leave some traces of being opened, i'm not willing to take the risk.

You won't leave a trace pulling the battery. Just use a guitar pick or credit card and run it round, the back comes off very easily.
Sent from my GT-I9000 using Tapatalk 2

Yeah that is definitely worth a shot. Just pull the battery.

Ok, I did it.
Didn't change a thing >:[
btw. I didn't actually pulled off the battery, i've just disconnected it - it doesn't make a difference, does it? and another thing - the backlight was turning on immediately after connecting the battery... with these randomly popping horizontal lines.

I've got this too!
wujekandrzej said:
Ok, I did it.
Didn't change a thing >:[
btw. I didn't actually pulled off the battery, i've just disconnected it - it doesn't make a difference, does it? and another thing - the backlight was turning on immediately after connecting the battery... with these randomly popping horizontal lines.
Click to expand...
Click to collapse
I've got this too! Pulling the battery does nothing. Last time it just fixed itself, now nothing.
Worried I'll have to take mine back.

How did that 'fixing itself' happened to you if i may ask? And how long did it last?

Your tablet has gone into sleep mode to protect the battery from further damage due to its low level of charge. What you're seeing is by design, as complete discharge of a lithium based battery is bad for it. You should never, ever, let it sit dead for a couple days. If you do discharge it to the point of shutdown again, immediately put some sort of charge on it, as waiting to long will cause the battery's protection circuit to fail completely. Best practice is to not let your device go to the point of shutdown, but rather to plug it in when not in use. Your battery will have a longer lifespan.
Plug your N7 into the charger and immediately press power and volume down to get into the bootloader. Once there, use the volume key to scroll to Power Off Device and then press the power button. After it powers off, unplug it and then plug it back in. It should then charge normally.

You seem not to have read my posts at all. When it happened, the battery was about 45-50% and it was plugged into the laptop's usb port. It suddenly rebooted and there was no more picture, just the backlight - and it lasted for like 2-3 hours (maybe even longer)! Can a completely discharged battery power the backlight for this long? After it turned off at last, i put it on charge and i've tried the power+volume method and it didn't do anything (btw. i already wrote about it)... then i let it charge for like 5-6 hours and it didn't change anything except for the fact, that the battery was evidently charged, because the backlight again lasted for few hours.

wujekandrzej said:
You seem not to have read my posts at all. When it happened, the battery was about 45-50% and it was plugged into the laptop's usb port. It suddenly rebooted and there was no more picture, just the backlight - and it lasted for like 2-3 hours (maybe even longer)! Can a completely discharged battery power the backlight for this long? After it turned off at last, i put it on charge and i've tried the power+volume method and it didn't do anything (btw. i already wrote about it)... then i let it charge for like 5-6 hours and it didn't change anything except for the fact, that the battery was evidently charged, because the backlight again lasted for few hours.
Click to expand...
Click to collapse
Actually, I was addressing the OP without realizing that this was a zombie thread.
To answer your question though... yes, when in sleep mode the battery can still turn on the backlight and keep it powered for some time due to the low power requirement of a black screen. Many users that have found themselves in sleep mode actually have their tablets enter into a prolonged cycle of bootloops. From the sounds of it, your device seems to have, for reasons unknown, put itself to sleep.
Anyway, I digress... I know you've stated you've tried various combinations of the power and volume keys. Have you attempted holding all three buttons for approximately 30-40 seconds while the tablet is plugged in? If it that will force it into the bootloader, you can follow the steps that I posted to get it up and running again. If not, then it seems your best available option is to seek an RMA from ASUS. Given your speaker issue, I'd send it back regardless- you shouldn't be expected to deal with battery and speaker issues after only five days.

najaboy said:
Actually, I was addressing the OP without realizing that this was a zombie thread.
Click to expand...
Click to collapse
Ok, then i'm sorry for few harsh words
najaboy said:
Anyway, I digress... I know you've stated you've tried various combinations of the power and volume keys. Have you attempted holding all three buttons for approximately 30-40 seconds while the tablet is plugged in?
Click to expand...
Click to collapse
Yep. Many times. And even longer than a minute.
Anyway, I'm going to contact their crappy support. Thanks everyone for trying to help.

dead

It appears dead. It's late at night so i've yet to try googling about recovery through a pc of some such, truth be told while i can flash a rom with instructions, i'm no guru or anything. It was running CM 10.2? the latest stable release for N10, think that's the one.
I was just browsing a forum, and after posting, the disply started to stutter as i scrolled up, when i stopped scrolling, the stuttering decreased, and then as i scrolled and scrolled fasster, the stuttering increased until display turned black (stoned curiosity...) and now i can't get anything out of my N10. Holding power, trying to reboot into recovery. Nothing. No lights, sounds, vibrations. None of the normal stuff.
anyone got any ideas for me to awke up to? I think that if i can't get any life out of it, then would it be a case of trying to sideload or such with ADB? as i say, i'm a complete rookie, just a couple of flashes under my belt.
Second question, i probably have the answer to, but am i right in thinking custom roms void the warranty?
edit: Plugged it into the wall a few minutes ago. It had had about 40% remaining, but when i plugged it in, i got the battery simbol on the screen (big white battery charging in center) and any time i press or hold the power button, or with volume buttons, i get nothing but the icon. I'll keep it plugged in for now and see what happens. But by the look of i assume if it can do that when plugged into the wall i sohuld hpoefully be able to connect via my computer in some manner

If by stuttering you mean blinking, this has happened to me when my N10 was on charger with a dead battery and it drew more power than what the charger could provide. When you scroll, the CPU frequency gets bumped up and the tablet consumes more power. After a while it just turned off for me (when I changed to an other app I think), when there just wasn't enough power.
So I would suggest leaving it on charge for a few hours, then try holding all buttons and see if you can get into bootloader. I've had the battery levels not display correctly on some custom ROMs, (for example I would do a reboot at 60% battery and after it reboots it only said 13%) so just charging it a bit might solve the problem.

bee55 said:
If by stuttering you mean blinking, this has happened to me when my N10 was on charger with a dead battery and it drew more power than what the charger could provide. When you scroll, the CPU frequency gets bumped up and the tablet consumes more power. After a while it just turned off for me (when I changed to an other app I think), when there just wasn't enough power.
So I would suggest leaving it on charge for a few hours, then try holding all buttons and see if you can get into bootloader. I've had the battery levels not display correctly on some custom ROMs, (for example I would do a reboot at 60% battery and after it reboots it only said 13%) so just charging it a bit might solve the problem.
Click to expand...
Click to collapse
Thanks. As of 5 minutes ago it got back to life. All battery apps showed 40 odd. Strange.

i think your battery has gone/ on its way out, exact same happened to mine, you need a pogo charger and the original wall adapter to provide enough power to switch it on. Only thing which worked for me, hope it works for you.

hellomynameistj said:
i think your battery has gone/ on its way out, exact same happened to mine, you need a pogo charger and the original wall adapter to provide enough power to switch it on. Only thing which worked for me, hope it works for you.
Click to expand...
Click to collapse
Might be the battery, might be glitchy software. Plugged it in via USB and it worked sometime later. Will be keeping an eye on it.

It will probably be fine. I thought I had a bricked N10 but turns out the battery was dead. It is fine now. THought I had a bricked N7 also, turned out the battery plug got loose, (screen would flash every 2 seconds with static on the screen) popped it open and oushed the plug in and that is fine now too.

If it continues to die around the 40-50% mark, you'll need to send it in for repairs. Make sure they don't just try replacing the USB port on it, the battery itself is the culprit.
http://forum.xda-developers.com/showthread.php?p=44068051#post44068051

Flashing red light wont turn on!

Recently my n4 has been giving me a flashing red light whenever i turn it on. No matter what combination of buttons i press, it doesn't do anything. Please help! Using a 1 amp charger.

neostyles said:
Recently my n4 has been giving me a flashing red light whenever i turn it on. No matter what combination of buttons i press, it doesn't do anything. Please help! Using a 1 amp charger.
Click to expand...
Click to collapse
There have been many cases like these. I think you will get enough hits if you use the search button. I had it myself recently, though the solution seems not to be very solid.
The best way to get it to work is to try different cables/chargers (via PC/Wall Chargers etc) and let it charge for a half hour, and try to start it. If it doesn't start, try another combination. Rinse, repeat.
A stronger charger seems to work better most of the time (2A for example).
In the end I got it to work with the 2A charger of a colleague that he always carries with him. I am assuming that there is nothing wrong with your battery besides it being completely drained.

Im not really sure though. Is that what the flashing red light means?

Open the phone up, pop off the battery connection, put it back, then try to reboot (you can reboot with the cover off). I got the red light after my N4 crashed doing an Antutu test after OC'ing it to 1.9GHz (yeah...don't do that), and after "resetting" the battery, it booted up just fine.

I had ever occur this issue and tried any fix from internet, finally completely battery died, so just buy a new one of battery .

Your battery is discharged to a critical level (1-2%) and the phone performed a shutdown to save itself.
Connect your phone to the charger and press POWER + VOLUME DOWN, to enter recovery. Then reboot from recovery
I had the RED LIGHT flashing and this is how i fixed my problem. No need to buy a new battery

Ur phone can't boot up cuz there is not enough energy from ur battery, so just charge ur phone for a while then u can boot up ur phone again red light issue usually for low battery and the phone can't booting up

i doubt it if mine is power issue. I've charged for long periods several times, i've tried several things i could find on the internet, i used a working battery, still no show. light blinks for a while and goes off when plugged to electricity. I'm thinking this could be a different problem entirely

BATTERY (?) Help

Hi Guys, so I flashed Resurrection Remix and it was working fine. Few days later, I woke up to my phone continuously vibrating. Upon checking I saw that it was vibrating because it was doing a boot loop. Unfortunately my PC was broken at the time too, tough week.
Anyway, I let it do it's thing until it runs out of power. It never did. Seriously I waited for a day. When I slept, it had 20% battery (not charging). So I thought maybe, the power button is acting up again which has happened many many times before.
So I opened up my phone and adjusted the power button. Even, holding the volume up while plugging in didnt work anymore.
While I was there I saw the battery connector thingy, I unplugged it and re plugged it real quick without breaking anything. And It restarted and the device worked fine.
But.... The battery icon is steadily at 50% for a min then drops to 0% even while connected to charger. So, I charged it for a few minutes but it doesn't move.
I was about to do a factory reset but it shut down. The battery icon doesn't appear, only the red blinking led light. I tried charging it like that overnight to no avail.
I then tried to remove the battery connector again and as soon as I plug it, the screen turns on then off again. Sometimes it gets to the battery charging icon before it shuts down. If I bend the connector downwards it sometimes turns the screen on and sometimes doesnt.
I took it to repair shops and they said that the problem is the battery and ofc to no suprise, they dont have a replacement.
Do you guys have any idea what happened? Was it a button issue, software issue or indeed battery issue. Before all this happened, the device was working perfectly.
Please help. I miss my phone already.

I think it due socket of battery, can you open the back cover and plugout and plugin this socket, will be OK