Call gets randomly transferred to the phone when using Bluetooth - Samsung Galaxy S7 Edge Questions and Answers

Hi,
Problem is related to calls when using any bluetooth device (tried it with Plantronics, Sony, Bose, and head unit of the car, so the problem is phone related).
It is something new, as I have the phone for 3.5 years and initially everything worked OK.
Phone is stock, non rooted.
Absolutely no problems with listening to the music, only with phone calls.
Scenario:
Incoming or outgoing call works OK through bluetooth device for some time, then, randomly, audio switches to the phone itself. On the display you can still see that audio is routed through bluetooth, and if you select phone, and then reselect bluetooth device, audio gets restored for some random time period, then will be transferred back to the phone. Can happen several time on one call. Average time before transfer is over 30 seconds, but sometime it works for much longer.
All this time phone still considers bluetooth device connected, and device thinks it is connected to the phone.
Tried to switch off WiFi calling, VolTE, Bluetooth device scanning, removed some "phone-related" apps - but the problem is still there.
Any ideas before hard-resetting the phone ?

Hi,
I have this same exact problem! I hope someone has some advice

Related

Bluetooth disconnecting during call

Wondering if anyone has had this problem. I haven't pinned a time down yet. I use a motorola car kit. It will disconnect and end the call for no reason. Is there a timer to auto disconnect in the bluetooth stack? Any help is appreciated.
approx 4minutes or less
I was having a problem w/mda and bluetooth and sometimes without bluetooth, in that the entire network would just drop when the call gets close to 4 minutes.... I called tmo about it and they simply gave up and said maybe its the phone...so they sent me a replacement mda, used it today during one call and couldn't believe that the call lasted longer than an hour...
Mine is only with bluetooth. I guess a little more info is needed. If I hit the voice dial button on my car kit I get the voice command tone. I have also used bluetooth to play music over the car kit with the voice command controls(just for fun, horrible quality). It will disconnect while it's playing music no call involved. I have a feeling it's the bluetooth connection timing out but I'm not sure. It's frustrating.
so its not happening during phone calls???
see there might be a bluetooth timeout that tmo doesn't know about...I have to use bluetooth and it seems like every 4min or less it blanks out everything and sometimes I even have to re pair the two devices.... I would try making calls and using the bluetooth w/o car kit...mine did some of the samethings like streaming music thru bt headseat and it would blankout with that also even when not on a call..
Car Kit Not Staying Paired???
I guess I wasn't clear. It happens in both situations. I think i have to re-pair after as well. As far as I know it doesn't stay paired. When a call comes in I usually have to wait about 2 rings before it rings through the car kit. Also when I make a call by hitting the voice dial button on the car kit the blue light blinks for about 2 seconds then I get the voice command sound. I assume that the blinking is it re-pairing. I guess I need info on how to keep it paired.
Anyone? I have found that time dosen't seem to be a issue as it has done it a 1min 43 seconds and 2 mins 38 seconds.
GreggSymington said:
Wondering if anyone has had this problem. I haven't pinned a time down yet. I use a motorola car kit. It will disconnect and end the call for no reason. Is there a timer to auto disconnect in the bluetooth stack? Any help is appreciated.
Click to expand...
Click to collapse
Try turning on the bluetooth first while your phone is off. Once the bluetooth is on, then turn on your cell phone. I tried many times in frustration why it is saying "phone is disconnected" looking for problems. Then it works now and even the phone book in my Nokia and Garmin GPS. Hope it helps you too.
Turn on bluetooth device first while the cell phone is off. Once bluetooth is on, then turn on the latter. Hope it works. Do it everytime you use bluetooth device in your car.

bluetooth switches itself off!!!

Using the Touch HD with a builtin bluetooth car kit. Everything works fine, the phone's contact list displays on the screen of the car. The pairing went fine. Call history works. Happy me. But occasionally i notice after making a call via the car (after hangup) the connection disappears and i check the phone. Bluetooth is switched off!!! How can this be? Are there any settings i have missed?
Any other users experience this?
same here with my bt handsfree
what if you connect it to powersupply ?
with power : working
without power : after some minutes off
sometimes I can not access the contactlist, stop the car, remove the key, start again and it works
There is something wrong with BT + car
I've had my HD a couple of days and use it with the built in BT in my Audi. The car displayed "telephone is not connected" and when I checked the phone, no BT icon. I've had problems in the past with other makes not working very well like this and was thinking it was going to be the same here... As I was getting annoyed a call came in, rang for about half a ring on the phone then it reconnected to the car and continued ringing there, answered the call just fine.
Since then it's done the same thing twice, I'd prefer it didn't but it hasn't actually caused a problem yet.
BT shuts off by itself.
I seem to be having the same problem in my Audi Q7. It does not make a difference weather to be connected to a power supply or not.
Im having the same issue here, in my A4 Cab with integrated UHV 0420
Strange thing is, it doesnt disconnect from my works Parrott kit.
It does turn off the Bluetooth on the phone, strange. It didnt happen for the first week though.
Any ideas?
Bloke
same here. having problems with my Land Rover LR2. first week, there were no problems. now, the phone doesn't automatically connect when i start the car, i have t manually connect it by pressing the phone button on my dashboard. it then connects with no problem. however, when i try to place a call, it automatically disconnects the bluetooth.
not sure if this is a problem with the htc or my car; i have to try another phone with the car first.
Same happens in my Lamboughini and also my Mercedes- Benz E Class.
Looks like I'll just have to stick with my roller from now on!!!!
I see I'm not the only one with this problem. Soooo...... anyone got a fix?
Please, at least have you checked for a few seconds after the disconnect to see what happened ??
Well, I have a BMW S1 with in-car bluetooth. I previously owned an S200, SE K800i and a Touch Pro and never got any problems with those phones.
With HD Touch I also have the same problems like you people, but 2 or 3 seconds later the BMW regain the connection with my HD.
So, for me this is no big deal. If this only happens to me, then I'm the first to apologize my introduction on this post, if not... lol
Im sure its not related, but I installed the hotfix for the TF3d earlier and I didnt have any disconnects on the way home....... ????? Go HTC.....
Bloke
yesterday i installed the hotfix from htc, but today i lost bluetooth connection again in the car. The bluetooth in the car keeps functioning, but the bluetooth on the HD has deactivated itself! With my previous sony ericsson phone (also bluetoot 2.0) i didn't have this problem. So i think it's related to the bluetoothsoftware on the HD.
bloke said:
Im sure its not related, but I installed the hotfix for the TF3d earlier and I didnt have any disconnects on the way home....... ????? Go HTC.....
Bloke
Click to expand...
Click to collapse
I spoke too soon, it disconnected this morning and didnt reconnect....
Bloke
Have a look at this thread - also bluetooth problems with pairing issues - looks like BT maybe bugged
http://forum.xda-developers.com/showthread.php?t=442987&highlight=bluetooth+problems
Hello,
I have the same problem. I can not really use bluetooth in my car, because the Touch HD ends the connection after a few minutes (most times after less than five minutes).
Without a connection to the car, bluetooth will not be ended by the Touch HD, so it seems to be a problem of a connection to a bluetooth headset or a problem of a connection only to a car bluetooth "headset".
Regards
Thomas
Does this only apply to original built-in bluetooth kits and not after-market kits?
My BT-radio does not have problems with the Touch HD, but it is an after-market radio.
Same problem here. My connections drops also. I drive an Opel Zafira with builtin bluetooth carkit. Bluetooth is turned off after a while.
I've noticed when i start the car a connection is made and a few seconds later bluetooth is turned off and immediatly turned on again. After it's turned on, the connection is stable for a while. A few moments later it turns off again. Then i have turn the bluetooth connection manually.
Today i had a phone confercation for a half hour. The connection stayed stable. When i hang up the phone, the connection dropped .
Can the synchronisation of the phonebook be the problem? I had this problem with my p3600. After installing Jetware, the problem was solved. I've installed Jetware on my HD, but with no luck .
Is there a way to log the bluetooth communication. May be it tell us more
Indeed the HD bluetooth seems to be poor, I also experienced bluetooth switching off by it self when trying to pair with my Motorola S9 headphones, I have the hotfix installed, before I didn't notice this bluetooth behavior.
Also when exiting Opera the phone hangs, not always but sometimes
Anyone solved the problem yet
I send a email to HTC support. Hopefully they can help. If they answer......word goes arround that htc support sucks
still don't have a solution.........

[Q] No Sound on Phone Calls after using Bluetooth

I've just encountered a strange and frustrating issue that began a couple of days ago on 7/12. I have a Galaxy S4 running 4.4.2 and a 2010 Nissan Altima. I've had my car for 4 years and have never had this issue with any of my phones until this past Saturday so I am convinced it is my phone that is the issue. The Bluetooth pairing will connect without issues (indicator on both phone and car screen indicates so) and I am able to make/receive a call with sound successfully for one time. If I a make or receive a second call, there will be no sound both on my end or the caller on the other end. I know the call connects since the call timer starts on both my phone and the car screen as well as on the caller's phone (tested out with my wife's phone while in the car). I will not even hear a ring tone, the call will just connect without sound. Even if I disconnect the Bluetooth connection, there will not be any sound coming from my handset and the caller on the other end cannot hear me when trying to perform a call. The issue can be temporarily fixed with a phone restart. After making one successful call on Bluetooth after a phone restart, the no sound issue will return. I'm not sure what to do at this point. I've re-done the phone pairing with my phone and car but the issue resurfaces. I see somebody posted a very similar issue on a different website on the same exact day I started getting the issue (Can only hear phone calls on Bluetooth) so I am wondering if we got some sort of app update that has started to interfere with Bluetooth connections. Any advice would be appreciated. Thanks.

XT1572 Bluetooth: Phone audio won't turn on without reboot (after updates/recharge?)

Hi all
I'm having this strange (but really frustrating) Bluetooth bug on my Motorola Moto X Style (XT1572) with Android 6.0. I already tried restoring the Phone to factory settings and without any extra apps but the issue persists. It just suddenly started happening (about a month ago).
Nothing has changed in the bluetooth devices that I use with my Phone. I connect my car using Bluetooth and if I'm not in my car, I use a Bluetooth hands free kit to make and receive my Phone calls.
About a month ago my bluetooth started acting weird. When I'm in my car and want to make a Phone call, it starts the call on my Phone but then my car says that something went wrong and the call couldn't be initiated, although the call is continued on my phone. I do receive my text messages on my car and can also sent them but I'm unable to make/receive Phone calls.
When I receive Phone calls, they don't come up on my cars media. However, my Phone says its using Bluetooth for the call and the bluetooth connection is up. When I'm having this issue, I can not disconnect the Bluetooth connection with my car on my phone. It refuses to disconnect and I can not switch to any other Bluetooth device. The same goes when I'm having the issue while connected to my other Bluetooth hands free kit. In the advanced bluetooth settings of the bluetooth connection on my Phone, I also noticed that when the issue occurs all Bluetooth functionality is checked (eg. 'Media audio'), except 'Phone audio'. 'Phone audio' is not checked and it refuses to check it (however it's not greyed out). When I tap on 'Phone audio' in order to enable it, you see it getting checked for like a few microseconds and then it instantly gets unchecked again.
The only remedy I found is to power off and start my Phone again. Very frustrating if you want to make a quick Phone call and that you have to wait 5 minutes each time or if someone is trying to reach you but they can't hear you and they keep calling back while you try to press the power off button and drive your car . Why do I even have Bluetooth .
I've noticed that when I keep my Phone powered on at night and let it charge, the issue is present. If I recharge my Phone while it's powered of, pull out the power plug and then power on the Phone, there is no issue.
It seems to me that it has something to do with the update process...
Any idea how I can solve this issue?
Previously I did had other bluetooth issues like sudden switches between the phone's speaker and the bluetooth hands free (without any clear reason), it would just switch the bluetooth audio off and on again. So imagine, I'm calling someone with my hands free kit and suddenly the sound is gone. I grab my Phone and hear the other person talking, I continue the conversation using my phone's sound, then the sound is gone again and I need to continue with my handsfree. Other times when the phone said it was using bluetooth audio, it actually wasn't and I had to select 'Phone speaker' and then bluetooth audio again to get audio via bluetooth.
I don't think it has got anything to do with my car's bluetooth or my handsfree because the handsfree works flawlessly with my laptop and the car's bluetooth also works perfect with my partners Phone.
I have the same problem as you and i've never found a solution someone could help us please
Anyone?
Xsaron said:
Anyone?
Click to expand...
Click to collapse
So basically since the December security update that was released in February? Yeah, we know... some people seems to have issues with Bluetooth since then, but some people don't, not sure exactly why. In the Lenovo support forums there is even some mention of Bluetooth issues (although they come short of admitting there is a problem) on the latest update.
If a factory reset doesn't cure it, then you just have to wait... we don't have the factory firmware images for the latest release to reflash and downgrading is a questionable solution at best. Hopefully the factory images become available or the Nougat update actually gets released and one of those fixes it.
Sorry, that's the best I have for you... which is basically nothing.

Bluetooth issues

Hi everyone,
I recently got my self a OP5 (coming from a Meizu PRO 5). The phone is great but I facing an annoying issue with the Bluetooth.
I have a Sony SBH20 Bluetooth headset. And everything works perfectly fine EXCEPT when someone calls me.
Every single time when I answer the call via my sbh20 I can ear and talk through it but a few seconds later the sound switch back to the phone earpiece.
But on the phone, the logo on the call app is set to the Bluetooth device.
And when I manually switch it to the phone earpiece and then going back to the Bluetooth device, the sbh20 works again. But only for couple of secs and then switch back to the phone with still the Bluetooth headset selected.
My phone is completely stock with noting fancy on it.
The phone is up to date according the present date (10/08/17).
PS : I set my phone from scratch. No migration or something like that.
Thanks you for your comments.
XsniferX said:
Hi everyone,
I recently got my self a OP5 (coming from a Meizu PRO 5). The phone is great but I facing an annoying issue with the Bluetooth.
I have a Sony SBH20 Bluetooth headset. And everything works perfectly fine EXCEPT when someone calls me.
Every single time when I answer the call via my sbh20 I can ear and talk through it but a few seconds later the sound switch back to the phone earpiece.
But on the phone, the logo on the call app is set to the Bluetooth device.
And when I manually switch it to the phone earpiece and then going back to the Bluetooth device, the sbh20 works again. But only for couple of secs and then switch back to the phone with still the Bluetooth headset selected.
My phone is completely stock with noting fancy on it.
The phone is up to date according the present date (10/08/17).
PS : I set my phone from scratch. No migration or something like that.
Thanks you for your comments.
Click to expand...
Click to collapse
Anyone please?
I use a Bose Bluetooth head phones no issues while calling.
Try some other headphones!!
I had a similar issue with my OP5 connection with my car's Bluetooth. It always fails to discover car's Bluetooth after connecting to the car, and stopping and starting the car. I did some research and most of the suggestions stated the issue was with cache. I reset the cache and did not have the problem. worth a try.

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