K20 Pro Device Unlock error? - LG K20 Plus Questions & Answers

Hello. Im trying to use my old k20 on a new network. The doner sim card fuctions fine on 3 other teat devices. However it is not unlocking from Metropcs. Its been in my drawer for a while and can not find the original sim card. Whwn i insert working sim there is no Sim card detected. The Device Unlock app states both Pass and Fail.. What am i missing?

I have this message too, it basically is saying that the unlock fail because you (or somebody else) have already unlocked the device and have applied it. I just unlocked mine because I had forgot that I can so I can sell it, it worked and was approved, so it restarted and when I checked to see what it would say again, it gave me the "Unlock failed, Unlocked approved" message. In all, the phone is unlocked, but idk why it will still show the Metro PCS start up, aswell with all the bloat.

Jackiety said:
I have this message too, it basically is saying that the unlock fail because you (or somebody else) have already unlocked the device and have applied it. I just unlocked mine because I had forgot that I can so I can sell it, it worked and was approved, so it restarted and when I checked to see what it would say again, it gave me the "Unlock failed, Unlocked approved" message. In all, the phone is unlocked, but idk why it will still show the Metro PCS start up, aswell with all the bloat.
Click to expand...
Click to collapse
Unlocking the device doesn't automatically remove carrier bloatware and other signage. That's what the stock ROM for the phone will be like when it's bought as carrier locked.
As for the OP question, if the SIM works on other devices but not your K20, and you're sure it's carrier unlocked, have you tried doing a factory reset with the SIM card inserted beforehand? It may just be the stock ROM being stubborn or stuck with previous config data.

Related

System Updates Questions

I just purchased a unlocked my touch 3g ( I believe Magic) no slide.
At times my phone asks me to do a update.
When I look at what the update is it shows "Android System Update 1.2...The system is required to install Android version 2.2.1 on your device."
My phone states my firmware version is 1.6
So my questions are:
Do I need to perform this update?
Will this update lock my phone again ?
This is my 1st android phone and truthfully I'm not real technical. I have been going around googling different thing to make mysel more familar with the phone and Android.
Any help woul sure be appreciated.
Thanks in advance
Ok so 81 views and nobody knows.
Anybody have any idea what other sites out there may deal with this type of thing that they may be able to direct me to?
Thanks
Could you please provide the info on your fastboot? You can get to fastboot by turning the phone off, then turning it on while holding down the volume down button.
Sent from my Sapphire/dream using XDA App
Ok, I think this is what your looking for?
Saphire Put 32a Ship S- ON G
HBOOT-1.33.0013(SAPP31000)
CPLD-13
Radio-2.22.23.02
Oct 21 2009,22:33:27
I hope this helps and what you were asking for
Thanks
First off, you do not need to update if you don't want to. Second, I think the update will relock the phone, so I recommend not updating at all, unless you have a reliable method of unlocking again.
Sent from my Sapphire/dream using XDA App
I appreciate the info
Ok there are two things:
1) Sim Lock.. if your phone is sim unlocked it will remain sim unlocked.. actually I don't think there is any documented way to re-sim lock the phone.
2) Root.. if your phone is rooted i recommend installing a rooted version of the upgrade if you desire to upgrade.. otherwise the upgrade will either unroot the phone or fail because the phone is currently rooted (possibly causing it not to boot into android until you restore a good firmware)
Remember the sim lock is different from root.. and you can be rooted but sim-locked... or sim-unlocked but not rooted.. the simlock is just the tie in to the carrier and part of the Radio.. not part of the android firmware. Further its in a special radio settings region that is not flashed when you change the phone's radio.
So if you have the stock un-rooted/un-modified firmware and wish to update feel free.. just note you may want to back up what you can first.. some people have had problems with the update going slow until they factory reset after the update..
ezterry,
Thanks for the info.
Truthfully I'm unsure about many things on this phone.
I purchased this phone off Ebay as a unlocked only phone.
When I received the phone I just popped in my sim-set up the phone and was done.
At this point though I'm not even sure its unlocked because it is a T=Mobile phone and my service is myfamily mobile,which is just T-Mobile sold at Walmart.
I put in a sim card from my neighbors AT &T and it asked me for a pin #.
I skipped putting in a pin and the phone opened up but said no service. With that I am just assuming it is truly unlocked.
Am I correct?
Um.. if it asked for an unlock code its locked.. if it was sold unlocked and showing the code you ought to have been provided the code by the seller.
Pin usually just means the owner of the sim locked put a pin on the sim to prevent it from its data/service being accessed by others. (The sims owner ought to know the pin) This pin needs to be entered into any phone the sim is put in.
As soon as I find another person with a different sim card I am going to try it again.
I do think it was a pin # that was asked.
Unfortunately the owner did not provide any sort of code when I purchased.
Its my understanding,and I may be wrong,that you can purchase unlocked phones new,and if so I'm not sure weather or not codes are provided for new phones.
This is all very new to me so I am not sure.
exautomgr said:
Its my understanding,and I may be wrong,that you can purchase unlocked phones new,and if so I'm not sure weather or not codes are provided for new phones..
Click to expand...
Click to collapse
If a HTC Dream/Sapphire was sim locked at the factory you must put in a sim card from another carrier and unlock the phone.. If it was never locked (such as the Google versions of the phones) this is not needed.
Once Sim Unlocked it will remain so regardless.
Yes, this is a My touch 3g google version phone
exautomgr said:
Yes, this is a My touch 3g google version phone
Click to expand...
Click to collapse
MT3G = T-Mobile = locked to T-Mobile US but running the Google firmware
ION = Google Development Phone = factory sim unlocked
ezterry said:
MT3G = T-Mobile = locked to T-Mobile US but running the Google firmware
ION = Google Development Phone = factory sim unlocked
Click to expand...
Click to collapse
So does this mean the phone is not unlocked and can only be used on T-Mobile?
or
Is it possible someone paid a 3rd party for a code to un-lock it?
I guess I really need to try like a AAT & T sim and see if I could service,as that was my undrstanding. I was under the impression that any gsm service provider uising a sim card would be operable.
You have gone in a circle now.. I told you if its sim locked when you put in a sim of a diffrent provider it will ask for an unlock code.. once sim unlocked it will *never* be locked again.
You will of course need a non tmo-us sim to be sure.
All I know is the MT3G will have been shipped from the factory locked.. I will not know the current state since the seller prob made sure it was unlocked if it wasn't already so if the phone was sold unlocked ..
The only other way I know to test is harder to do and possible risky with the firmware changes to do it w/o special htc serial wires.
And FYI a pin protected sim will ask for the sims pin before the sims carrier can be read (thus you need to provide the sims pin before it will ask for the unlock code if the phone is sim locked)
Ok,gotcha.
Sorry,told you not to savy
So I'll test another sim again and see what happens.
Thanks again for all the support
ezterry said:
You have gone in a circle now.. I told you if its sim locked when you put in a sim of a diffrent provider it will ask for an unlock code.. once sim unlocked it will *never* be locked again.
You will of course need a non tmo-us sim to be sure.
All I know is the MT3G will have been shipped from the factory locked.. I will not know the current state since the seller prob made sure it was unlocked if it wasn't already so if the phone was sold unlocked ..
The only other way I know to test is harder to do and possible risky with the firmware changes to do it w/o special htc serial wires.
And FYI a pin protected sim will ask for the sims pin before the sims carrier can be read (thus you need to provide the sims pin before it will ask for the unlock code if the phone is sim locked)
Click to expand...
Click to collapse
Ok.
So I pulled the sim card from my neighbors AT &T phone and when the phone booted up it asked me for :
"sim network unlock pin"
unlock
dismiss
My neighbor told me he didn't have a sim pin,but he used the code he has to lock his phone.
I received the same message when I tried someone elses sim who also states they have no pin number.
Message being: "Network Unlock Request Un succussful"
So am I correct in my thinking that this phone is not unlocked? and or it is sim locked?
I just e-mailed the seller asking him if he had the unlock code for the phone,so I can now only wait for his response. In the past he was not very responsive to past e-mails

Samsung s7 edge 935T t-mobile phone unlocked but at&t network or sim card issue?

I have an edge that is unlocked by tmobile.. in the app, permanent unlock (tmobile unlock app), it says.. "unlock failed" but below says permanently unlocked, unlock approved.. my understanding is this is a normal message.
When i went to the ATT store to test a sim.. they use their live sim, put it in, try to make a phone call but simply said it didnt work, isnt unlocked, which i dont think is right.. issue is i didnt see what if any error message there was.
Is there some step that the att rep should have done to get this on the att network besides putting it in the phone?
Thanks in advance for any info
edit: appears a special sim is needed, at least according to an online rep.. i was told to have them look up the IMEI with the MyCSP tool in the store to determine which sim.

How to unlock without the device unlock app?

Hi All - I recently bought a Samsung Galaxy S8 from someone else. It worked fine when I was with T-mobile but when I moved to another network and popped in a new SIM, it asked me to "Enter network unlock code". I figured it must be locked to T-mobile so I reached out to them. They said my account met all the unlock criteria and said they'll send me instructions via email. I got the email two days later saying I need to use the "Device Unlock App". However, there's no such app on phone and there's no way to install it either (its not in the Play Store). I went back to T-mobile and they said since the device wasn't purchased through T-mobile, its not be a T-mobile "branded" phone. My questions are:
1. If its not a T-mobile branded phone, why does it only work on the T-mobile network? I checked its not rooted. It doesn't have any T-mobile apps and doesn't show any splash screen with the T-mobile logo.
2. Someone said that Samsung GS8 locks to the network of the first SIM you put into an unlocked phone. Is that true?
3. T-mobile says they've "whitelisted" my IMEI, so if I can somehow get the Device Unlock app I may be able to unlock it. Any idea how I can do that? Do I need to flash the firmware and install the T-mobile version or is there another way.
Thanks!
If you need to app, you can try here: https://support.t-mobile.com/docs/DOC-14011
However, as your phone is asking for the unlock code, the app might work but not unlock your phone.
You really need to do a network check and see which network is your phone actually locked. If your phone needs unlocking code, you might need factory level codes.
I think you should visit :
https://support.t-mobile.com

Network locked V35

Hi. I recently bought the LG V35 supposedly unlocked; however, I am unable to activate on T-Mobile.
Backstory: After purchasing the V35, I followed the instructions on cross flashing to get rid of the AT&T bloat here https://forum.xda-developers.com/lg-v35/development/bootloader-unlock-root-instruction-t4052145. The firmware I downloaded was from https://lg-firmwares.com/lg-lmv350ulm-firmwares/; however, the AIO and the USA versions are both the same. I flashed one of the firmware and all is fine, except now I get "Network locked" after I insert my SIM card from T-Mobile. I went AT&T's site https://www.att.com/deviceunlock/#/https://www.att.com/deviceunlock/#/ for an unlock code; however, I do not get a prompt on my phone to enter the code. This is after I flashed the phone.
My questions are, which version of the firmware was I to use so my phone is network unlocked AIO or USA? If they are both the same, how do I get the phone to be network unlocked so I can activate the V35 to T-Mobile.
TIA
boricua65 said:
Hi. I recently bought the LG V35 supposedly unlocked; however, I am unable to activate on T-Mobile.
Backstory: After purchasing the V35, I followed the instructions on cross flashing to get rid of the AT&T bloat here https://forum.xda-developers.com/lg-v35/development/bootloader-unlock-root-instruction-t4052145. The firmware I downloaded was from https://lg-firmwares.com/lg-lmv350ulm-firmwares/; however, the AIO and the USA versions are both the same. I flashed one of the firmware and all is fine, except now I get "Network locked" after I insert my SIM card from T-Mobile. I went AT&T's site https://www.att.com/deviceunlock/#/[url]https://www.att.com/deviceunlock/#/[/url] for an unlock code; however, I do not get a prompt on my phone to enter the code. This is after I flashed the phone.
My questions are, which version of the firmware was I to use so my phone is network unlocked AIO or USA? If they are both the same, how do I get the phone to be network unlocked so I can activate the V35 to T-Mobile.
TIA
Click to expand...
Click to collapse
You need to be on AT&T firmware to use the carrier unlock code. If you cross flash to different firmware before carrier unlocking you are out of luck. EDIT: see posts below where new information has emerged.
Obviously your V35 was not carrier unlocked/SIM card unlocked, in spite of what the seller said?
Unlike with the LG V30 series, flashing carrier unlocked firmware does NOT carrier unlock AT&T LG V35. You need to use carrier unlock code prior to cross flashing different variant firmware.
Perhaps you can contact someone with Octoplus box and get back to AT&T firmware to use carrier unlock code. AT&T doesn't publicly release KDZ for their firmware, but some dealers with Medusa and Octoplus boxes still somehow have it.
boricua65 said:
Hi. I recently bought the LG V35 supposedly unlocked; however, I am unable to activate on T-Mobile.
Backstory: After purchasing the V35, I followed the instructions on cross flashing to get rid of the AT&T bloat here https://forum.xda-developers.com/lg-v35/development/bootloader-unlock-root-instruction-t4052145. The firmware I downloaded was from https://lg-firmwares.com/lg-lmv350ulm-firmwares/; however, the AIO and the USA versions are both the same. I flashed one of the firmware and all is fine, except now I get "Network locked" after I insert my SIM card from T-Mobile. I went AT&T's site https://www.att.com/deviceunlock/#/https://www.att.com/deviceunlock/#/ for an unlock code; however, I do not get a prompt on my phone to enter the code. This is after I flashed the phone.
My questions are, which version of the firmware was I to use so my phone is network unlocked AIO or USA? If they are both the same, how do I get the phone to be network unlocked so I can activate the V35 to T-Mobile.
TIA
Click to expand...
Click to collapse
My understanding is that if you flash the firmware for south america, when you boot it with your sim card, a pop up will appear asking for an unlock code. Haven't done it myself but it sounds like in your situation it wouldn't hurt to try...
Of course, if u don't get a pop up, try the code that supposedly brings up pop up to enter code.
follow this link for the MIA version that should work.
cheers, let us know if you try it the results.
Thread Cleaned and it will end here regarding this back and forth, take care.
Hi OP, use LGUP to flash Mexican region kdz, insert your T-Mobile sim and unlock window will pop-up upon reboot and you can use the unlock code to unlock your phone. Good luck.
Android# said:
Hi OP, use LGUP to flash Mexican region kdz, insert your T-Mobile sim and unlock window will pop-up upon reboot and you can use the unlock code to unlock your phone. Good luck.
Click to expand...
Click to collapse
Is this guaranteed to work? I really want to use this phone.
boricua65 said:
Is this guaranteed to work? I really want to use this phone.
Click to expand...
Click to collapse
Guaranteed? Well, as stated by those mentioning it here, I don't think we've actually done it, only repeating that others say it will work. So again, guaranteed? I couldn't guarantee it, but it seems unlikely that people would say it does work, and be lying about it?
Here's a GDrive link to the kdz you'd want to flash to try it. It's the latest Oreo for the south american region. Aside from using LGUP to flash it, you'd need an unlock code.
The md5 sum from this LG Page should match, to verify legitimacy.
Let us know if it works.
AsItLies said:
Guaranteed? Well, as stated by those mentioning it here, I don't think we've actually done it, only repeating that others say it will work. So again, guaranteed? I couldn't guarantee it, but it seems unlikely that people would say it does work, and be lying about it?
Here's a GDrive link to the kdz you'd want to flash to try it. It's the latest Oreo for the south american region. Aside from using LGUP to flash it, you'd need an unlock code.
The md5 sum from this LG Page should match, to verify legitimacy.
Let us know if it works.
Click to expand...
Click to collapse
So I just flashed my phone from the link you provided and no dice. I reflashed, factory reset, insert the SIM card after completing set up, insert SIM card after factory reset the second time, etc. with no luck. I am not getting a pop to ask for the unlock code.
EDIT to add: So I found a set of instructions when I don't get a pop up asking for the network unlock code (below)
Second option (device doesn't ask for an unlock code with an unaccepted SIM)
1. Start the device with an accepted simcard (example LG V35 ThinQ was bought in Orange you need to insert an Orange card)
2. Go to the dial screen and press “2945#*model number#” (the same way you enter a phone number)
Example: the device is a P999 you need to enter “2945#*999#” or for KU990 you need to enter “2945#*990#” etc…
So far I am getting closer. Now I get a message saying SIM not provisioned. I will continue to research and troubleshoot. If I continue to run into a another roadblock, I will post here. Thank you all.
Okay, now I fracked up something else. I went from V350EM10h_OPEN_SCA_OP_118.kdz to V350ULM20f_00_NAO_US_
Okay now I am stuck at the LG Life's Good splash screen. I went back to LGUP and did not see it was defaulted to Refurbish going from V350EM10h_00_OPEN_SCA_OP_0118.kdz to V350ULM20f_00_NAO_US_OP_0218.kdz. I went back and reran LGUP with Upgrade chosen; however, the phone is still stuck at the splash screen. Help!
EDITED
boricua65 said:
Okay now I am stuck at the LG Life's Good splash screen. I went back to LGUP and did not see it was defaulted to Refurbish going from V350EM10h_00_OPEN_SCA_OP_0118.kdz to V350ULM20f_00_NAO_US_OP_0218.kdz. I went back and reran LGUP with Upgrade chosen; however, the phone is still stuck at the splash screen. Help!
Click to expand...
Click to collapse
So you've tired to reflash ulm and have an issue there. But did you get it sim unlocked?
here's also some instructions I found re unlocking sim if you don't get a pop-up
UNLOCK LG UNLOCK INSTRUCTIONS
ONCE YOU HAVE RECEIVED THE UNLOCK CODE EMAIL, PLEASE FOLLOW THE FOLLOWING INSTRUCTIONS CAREFULLY.
1) Insert a SIM card that is not from the original carrier in your phone and power on the phone.
2) Once finished loading your phone will ask you for the "SIM Network Unlock PIN".
If your phone does not prompt for a code, please dial 2945#* [model number] # to bring up the prompt
For example LG G4 D851: Dial 2945#*851#
3) Enter the LG Network Unlock Code.
If your phone asks for the "SIM network unlock PIN", use the NCK code.
If your phone asks for the "SIM Service Provider unlock PIN", use the SPCK code.
---------------------
But now you have an additional issue, you say you used 'refurbish' mode for both flashings? To the S.A. one and then back to the ulm one?
To my understanding, that should have worked. But whatever the case may have been, you're stuck now, from what I understand. If that's the case, all I can suggest is trying 'DL' mode for the ULM and select all partitions, OR maybe try 'Upgrade' (if you did refurbish" or refurbish if you did the other.
Sorry to hear you're having trouble, I guess, if you followed the procedure and it didn't work, then this is an indication there IS NOT a way to unlock the sim if you failed to do it on ATT OS.
Let us know if you're able to make any progress / got it sim unlocked or not. We'll have to start relaying the results so others don't have the same issue.
AsItLies said:
So you've tired to reflash ulm and have an issue there. But did you get it sim unlocked?
here's also some instructions I found re unlocking sim if you don't get a pop-up
UNLOCK LG UNLOCK INSTRUCTIONS
ONCE YOU HAVE RECEIVED THE UNLOCK CODE EMAIL, PLEASE FOLLOW THE FOLLOWING INSTRUCTIONS CAREFULLY.
1) Insert a SIM card that is not from the original carrier in your phone and power on the phone.
2) Once finished loading your phone will ask you for the "SIM Network Unlock PIN".
If your phone does not prompt for a code, please dial 2945#* [model number] # to bring up the prompt
For example LG G4 D851: Dial 2945#*851#
3) Enter the LG Network Unlock Code.
If your phone asks for the "SIM network unlock PIN", use the NCK code.
If your phone asks for the "SIM Service Provider unlock PIN", use the SPCK code.
---------------------
But now you have an additional issue, you say you used 'refurbish' mode for both flashings? To the S.A. one and then back to the ulm one?
To my understanding, that should have worked. But whatever the case may have been, you're stuck now, from what I understand. If that's the case, all I can suggest is trying 'DL' mode for the ULM and select all partitions, OR maybe try 'Upgrade' (if you did refurbish" or refurbish if you did the other.
Sorry to hear you're having trouble, I guess, if you followed the procedure and it didn't work, then this is an indication there IS NOT a way to unlock the sim if you failed to do it on ATT OS.
Let us know if you're able to make any progress / got it sim unlocked or not. We'll have to start relaying the results so others don't have the same issue.
Click to expand...
Click to collapse
Actually, I was able to get the phone to be network unlocked. I mistakenly went from S.A. version to NAO as Refurbished instead of Upgrade on the LGUP.
boricua65 said:
Actually, I was able to get the phone to be network unlocked. I mistakenly went from S.A. version to NAO as Refurbished instead of Upgrade on the LGUP.
Click to expand...
Click to collapse
So you're all set now? sim unlocked and back on ULM? If that's so, that's good news.
AsItLies said:
So you're all set now? sim unlocked and back on ULM? If that's so, that's good news.
Click to expand...
Click to collapse
Only the phone is network unlocked. It's still stuck at the LG logo screen and does not boot up.
boricua65 said:
Only the phone is network unlocked. It's still stuck at the LG logo screen and does not boot up.
Click to expand...
Click to collapse
Well that's not good. I can only suggest try doing a partition D/L? I don't know if that would help or not, but not sure it could be worse than it is now? Certainly don't try the other options like chip erase etc. Those are not for a situation like this, they will certainly make things worse!
boricua65 said:
Hi. I recently bought the LG V35 supposedly unlocked; however, I am unable to activate on T-Mobile.
Backstory: After purchasing the V35, I followed the instructions on cross flashing to get rid of the AT&T bloat here https://forum.xda-developers.com/lg-v35/development/bootloader-unlock-root-instruction-t4052145. The firmware I downloaded was from https://lg-firmwares.com/lg-lmv350ulm-firmwares/; however, the AIO and the USA versions are both the same. I flashed one of the firmware and all is fine, except now I get "Network locked" after I insert my SIM card from T-Mobile. I went AT&T's site https://www.att.com/deviceunlock/#/https://www.att.com/deviceunlock/#/ for an unlock code; however, I do not get a prompt on my phone to enter the code. This is after I flashed the phone.
My questions are, which version of the firmware was I to use so my phone is network unlocked AIO or USA? If they are both the same, how do I get the phone to be network unlocked so I can activate the V35 to T-Mobile.
TIA
Click to expand...
Click to collapse
Sorry to tell you this but you can't network unlock after flashing. You should have researched that if you're modifying the phone
Vuzeultra said:
Sorry to tell you this but you can't network unlock after flashing. You should have researched that if you're modifying the phone
Click to expand...
Click to collapse
You did not ready the whole thread. I was able to network unlock my device after using a South American firmware. In my haste, I used LGUP and flashed the NAO firmware as a Refurbish instead as Upgrade.
AsItLies said:
Well that's not good. I can only suggest try doing a partition D/L? I don't know if that would help or not, but not sure it could be worse than it is now? Certainly don't try the other options like chip erase etc. Those are not for a situation like this, they will certainly make things worse!
Click to expand...
Click to collapse
With much trepidation, I did the Partition D/L and it work!!! :good::good::good: I got my phone back.
boricua65 said:
With much trepidation, I did the Partition D/L and it work!!! :good::good::good: I got my phone back.
Click to expand...
Click to collapse
Awesome, good job.

S10 + Sprint Unlocked issue

Hi Everyone,
I just bought a brand new s10+ from marketplace. I ran a full imei report and everything is clean & not blacklisted. It was a sprint phone however the provider I use is consumer cellular (uses ATT towers). When I put my sim card in it obviously said invalid sim and request it get unlocked. I wasnt concerned because I was going to convert it to unlocked anyways via odin like I did my note 9. I reflashed it via odin with the u1 firmware. However the same thing is happening it keeps saying invalid sim and the button for mobile operators is not showing. I have a tmobile sim card and if I put that in it works fine. Being though tmobile and sprint are the same thats why it works fine. I also have a ATT sim card, If i put that in I get the same invalid sim message. So it still appears to be locked somehow. Only sprint / t mobile sim works. I thought by reflashing to unlocked it would unlock the phone sim.
Just to be clear the phone is brand new and never was attached to any account.
Any ideas? I dont know what to do here.
Thanks!!
As I understand, phones that are locked to a network are not just software branded... also the phones hardware ID. So flashing a generic firmware is not enough. You need to get the phone unlocked from the phone's original operator
I found out what I had to do. I had to use a remote unlock service to remove the software lock on the phone. Its fine now. Thanks

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