Need help to Recover data, phone is on bootloop - Moto G4 Plus Questions & Answers

Hi friends,
Need urgent help. My phone is on bootloop it is showing up to the animated logo then Black screen.
Is there any way to recover the data?
The actual problem occurred while streaming video through Telegram app & the phone storage was almost full.
It was running on oreo 8.1 with Dec security patch
Phone 100% stock no modifications done & never unlocked the bootloader.

praveenbda said:
Hi friends,
Need urgent help. My phone is on bootloop it is showing up to the animated logo then Black screen.
Is there any way to recover the data?
The actual problem occurred while streaming video through Telegram app & the phone storage was almost full.
It was running on oreo 8.1 with Dec security patch
Phone 100% stock no modifications done & never unlocked the bootloader.
Click to expand...
Click to collapse
Have you tried to press the power button for 2min to turn it off, then short press it to turn it on again?

strongst said:
Have you tried to press the power button for 2min to turn it off, then short press it to turn it on again?
Click to expand...
Click to collapse
Yes. But it is not getting switched off. It is getting restated. I can access bootloader screen & recovery mode by pressing both power & volume down for few seconds.

praveenbda said:
Yes. But it is not getting switched off. It is getting restated. I can access bootloader screen & recovery mode by pressing both power & volume down for few seconds.
Click to expand...
Click to collapse
Try to wipe cache only within recovery mode. There's less you can do to get your data off the phone without unlocked bootloader.

strongst said:
Try to wipe cache only within recovery mode. There's less you can do to get your data off the phone without unlocked bootloader.
Click to expand...
Click to collapse
Thanks for the reply. Tried it still same. Lost the hope of getting the data back. I think the only option left is to format all the data. Is there any chance of getting atleast 80% data using any recovey apps after formatting? Can you suggest some?

praveenbda said:
Thanks for the reply. Tried it still same. Lost the hope of getting the data back. I think the only option left is to format all the data. Is there any chance of getting atleast 80% data using any recovey apps after formatting? Can you suggest some?
Click to expand...
Click to collapse
Sorry, can't recommend any of those apps, maybe someone other can.

Related

Stuck on Logo start

I have a strange problem:
I'm using version cyngenon mod 7 and it's great for few months, without problems, and suddenly, yesterday, I've run out battery on the device, and when I try to turn on the power after a charge battery, it freezes the image at the beginning of the Android device. Nothing moved.
Why is this happening? What can I do? I really want to eliminate from hard reset.
omrif said:
I have a strange problem:
I'm using version cyngenon mod 7 and it's great for few months, without problems, and suddenly, yesterday, I've run out battery on the device, and when I try to turn on the power after a charge battery, it freezes the image at the beginning of the Android device. Nothing moved.
Why is this happening? What can I do? I really want to eliminate from hard reset.
Click to expand...
Click to collapse
the rom might be corrupted u will need to reinstall everything
ho no.
I think I don't have a backup...
there is no other way to fix this?
just install the same ROM you are using via recovery, your data will be kept. to be sure backup with recovery. or you mean your device stucks at bootloader screen so you can't access recovery?
I can access the boot-loader mode.
How i do the recovery?
omrif said:
I can access the boot-loader mode.
How i do the recovery?
Click to expand...
Click to collapse
if you use cLK loader hold "home" button right after you've turned on the phone, if MAGLDR then hold "red" button and choose AD recovery.
that has been written here many times.
and then what?
omrif said:
and then what?
Click to expand...
Click to collapse
not then but before:
forum.xda-developers.com/showthread.php?t=905841
hint: Clockwork Recovery
kafer12 said:
not then but before:
forum.xda-developers.com/showthread.php?t=905841
hint: Clockwork Recovery
Click to expand...
Click to collapse
i do that and this not save all my data: contacts, sms, etc..

[Q] Bootloop

Hi guys, ive seen alot of boot looping posts, but this one is a normal GT-9500. I do have apps, all from the appstore, and my phone is under 1 year old. It has been working fine recently, and out of nowhere today, while using whatsapp, it began boot looping. So i tried using recovery mode with no luck. The icon appeared, only to quickly disappear as the bootlooping continued, and the same with Downloading mode. I have no idea where to go from here, and i really Hope that someone can help me restore my phone to working order.. Please and thanks​
vjewb1992 said:
Hi guys, ive seen alot of boot looping posts, but this one is a normal GT-9500. I do have apps, all from the appstore, and my phone is under 1 year old. It has been working fine recently, and out of nowhere today, while using whatsapp, it began boot looping. So i tried using recovery mode with no luck. The icon appeared, only to quickly disappear as the bootlooping continued, and the same with Downloading mode. I have no idea where to go from here, and i really Hope that someone can help me restore my phone to working order.. Please and thanks​
Click to expand...
Click to collapse
What is your rom
stock,custom?
A Ekiz said:
What is your rom
stock,custom?
Click to expand...
Click to collapse
Stock:crying:
vjewb1992 said:
Stock:crying:
Click to expand...
Click to collapse
Dial *#1234# and attach the screenshot :fingers-crossed:
Joku1981 said:
Dial *#1234# and attach the screenshot :fingers-crossed:
Click to expand...
Click to collapse
i cant.. its just stuck rebooting over and over...
Is your battery swollen? It could be a damaged battery.
you did you factory reset or wipe ?
Lennyz1988 said:
Is your battery swollen? It could be a damaged battery.
Click to expand...
Click to collapse
I tried swapping my battery with my dad's phone and the same thing kept on happening.
A Ekiz said:
you did you factory reset or wipe ?
Click to expand...
Click to collapse
I cant enter into recovery mode to do that, and i cant go into download mode. The phone just keeps restarting.. No matter what i do. Could it be the power button stuck? as soon as i put in the battery, the phone automatically tries to start itself.
vjewb1992 said:
I tried swapping my battery with my dad's phone and the same thing kept on happening.
I cant enter into recovery mode to do that, and i cant go into download mode. The phone just keeps restarting.. No matter what i do. Could it be the power button stuck? as soon as i put in the battery, the phone automatically tries to start itself.
Click to expand...
Click to collapse
As soon as you replace battery just hold volume up & see if you can enter recovery that way ?

Restarting Issue

I have a Moto X Style Indian version & for some reason my phone is continuously restarting. The moment I go in settings/developer options I can see the message developer options not available for this user. I want to take a backup of my gallery but the phone just doesn't remain switched on for me to connect & take the backup. I have tried going into recovery mode & wiping the cache but still the issue remains. Can anyone help me get my data back? If I can get the data then I can format the phone.
choosymoron said:
I have a Moto X Style Indian version & for some reason my phone is continuously restarting. The moment I go in settings/developer options I can see the message developer options not available for this user. I want to take a backup of my gallery but the phone just doesn't remain switched on for me to connect & take the backup. I have tried going into recovery mode & wiping the cache but still the issue remains. Can anyone help me get my data back? If I can get the data then I can format the phone.
Click to expand...
Click to collapse
Go into TWRP, put in an SD card en use TWRP File manager to copy your files to the SD card?
Ijspegel said:
Go into TWRP, put in an SD card en use TWRP File manager to copy your files to the SD card?
Click to expand...
Click to collapse
It's not rooted. It's a complete stock phone with stock recovery.
choosymoron said:
I have a Moto X Style Indian version & for some reason my phone is continuously restarting. The moment I go in settings/developer options I can see the message developer options not available for this user. I want to take a backup of my gallery but the phone just doesn't remain switched on for me to connect & take the backup. I have tried going into recovery mode & wiping the cache but still the issue remains. Can anyone help me get my data back? If I can get the data then I can format the phone.
Click to expand...
Click to collapse
Are you backing your photos up on Google Photos? How long do you have in the system until the device reboots? It could be a stuck in power button, like the Nexus 5 is known for. To determine if this is the case, boot the phone into fastboot by holding power and volume down and let it sit for a minute. If it selects an option without you selecting anything, it is most likely a power button issue. In this case, rapidly flick the power button even though it may feel physically fine and tell me if that works.
Thanks for helping out. No backup on Google photos is not done. The phone remains for max 5 to 10secs. I doubt the power button is the issue as I've been to recovery mode to wipe the cache, if power button was pressed I'm sure I would have come across issues while wiping the cache.
If the phone is still under warranty send it back. If the data means that much to you then I think you will need to void the warranty and unlock the bootloader then flash TWRP. From TWRP if it stays up you can connect it to your computer and download your data.
I don't know how much can be done from the bootloader/stock recovery, but I don't think it's much. Maybe try flashing a new system partition from the bootloader and see if it boots?

Bricked Essential Phone by Regular Update 20180107

Anyone get bricked from the last update (I assume January/December security updates). I tried to update my phone yesterday 1/7/2018. My phone basically downloaded everything, told me to restart, loaded into the bootloader 3 times - after i selected normal Boot, and then stopped and charging.
Pretty glad that I had 2 phones.. because I have a video of it bricking in front of my eyes. not sure if I can post links yet.
Any help would be reallly appreciated as I haven't modified anything on it...
Can you still boot into recovery?
neokwlx said:
Anyone get bricked from the last update (I assume January/December security updates). I tried to update my phone yesterday 1/7/2018. My phone basically downloaded everything, told me to restart, loaded into the bootloader 3 times - after i selected normal Boot, and then stopped and charging.
Pretty glad that I had 2 phones.. because I have a video of it bricking in front of my eyes. not sure if I can post links yet.
Any help would be reallly appreciated as I haven't modified anything on it...
Click to expand...
Click to collapse
try to wipe your data fastboot -w or with stock recovery
This video is the last time I could get the phone to turn on. The only signs of life I (saw) on the phone was the LED light when I tried to charge the phone -
after it ran out of battery.
https://photos.app.goo.gl/XaD1W5CUmMpV9U9w2
The screen won't turn on or off. It's like the power button's broken even though it's still pressable. It should have battery though because I've been trying to turn it on with it plugged in.
neokwlx said:
The screen won't turn on or off. It's like the power button's broken even though it's still pressable. It should have battery though because I've been trying to turn it on with it plugged in.
Click to expand...
Click to collapse
ok maybe try power on with volume down
nicoconepala said:
ok maybe try power on with volume down
Click to expand...
Click to collapse
None of these combinations worked. (Held them for at least 3 seconds each)
Power+Up
Power + Down
Power+UP+DOWN
Up+down
neokwlx said:
None of these combinations worked. (Held them for at least 3 seconds each)
Power+Up
Power + Down
Power+UP+DOWN
Up+down
Click to expand...
Click to collapse
Try them for 45 seconds.
Sent from my PH-1 using XDA Labs
avd said:
Try them for 45 seconds.
Sent from my PH-1 using XDA Labs
Click to expand...
Click to collapse
Thanks! It turned on after Vol Down+Power (10 seconds).
Unfortunately every menu option from FastBoot Mode proceeds to black screen
-Start
-Recovery Mode
-Restart bootloader
-Power Off
Got it to work with flash unlock in the bootloader menu! Thanks for the advice everyone!
neokwlx said:
Got it to work with flash unlock in the bootloader menu! Thanks for the advice everyone!
Click to expand...
Click to collapse
glad for you ?
How?
neokwlx said:
Got it to work with flash unlock in the bootloader menu! Thanks for the advice everyone!
Click to expand...
Click to collapse
Can you please tell me how exactly you did this? via command line fastboot?
I can't select anything in the boot loader menu, just like you all options show a black screen. Can't do anything.
Please help!
Essential Phone stuck in Start up screen with Locked Boot loader
Essential Phone stuck in Start up screen with Locked Boot loader, need help to get it back on. Is there a way around to unlock the boot loader from Fast Boot ?
[email protected] said:
Essential Phone stuck in Start up screen with Locked Boot loader, need help to get it back on. Is there a way around to unlock the boot loader from Fast Boot ?
Click to expand...
Click to collapse
You will need to side load the OTA.
You cannot unlock the boot loader unless you check OEM unlock in the developer menu.
Or, at least I have not seen it done.
tech_head said:
You will need to side load the OTA.
You cannot unlock the boot loader unless you check OEM unlock in the developer menu.
Or, at least I have not seen it done.
Click to expand...
Click to collapse
OEM unlocking is ticked off. That's the issue. I've seen in some videos or posts like Chris Paton. Advising to relocate the bootloader after sideloading the beta OTA's... I followed it and now I'm in a soup.
[email protected] said:
Essential Phone stuck in Start up screen with Locked Boot loader, need help to get it back on. Is there a way around to unlock the boot loader from Fast Boot ?
Click to expand...
Click to collapse
try to wipe all user data and reflash the stock ROM through command line..i don 't know if you want to keep your data or just make the phone work
panossd said:
try to wipe all user data and reflash the stock ROM through command line..i don 't know if you want to keep your data or just make the phone work
Click to expand...
Click to collapse
I don't min wiping it off... But I'm unable to access those commands as my Boot loader is locked and OEM Unlocking is not toggled on. Let me know of there is anything I can do in such case.
[email protected] said:
I don't min wiping it off... But I'm unable to access those commands as my Boot loader is locked and OEM Unlocking is not toggled on. Let me know of there is anything I can do in such case.
Click to expand...
Click to collapse
Can u get the phone in fastboot mode??? Try to install lineage os (twrp etc. )
panossd said:
Can u get the phone in fastboot mode??? Try to install lineage os (twrp etc. )
Click to expand...
Click to collapse
Fastboot Mode - YES. But it isn't accepting any commands from there.
[email protected] said:
Fastboot Mode - YES. But it isn't accepting any commands from there.
Click to expand...
Click to collapse
Does your PC sees the phone when in fastboot mode?

One Plus 6t Bootloop

Hi guys
I've a problem with my oneplus6t (stock no root no TWRP)
One night it was power off the next morning I've connect it to power charge, when it was at 77% I've disconnect it and power on
From this moment it is on a boot loop... Logo One Plus powered by android, logo with circle red and white and after reboot... I've tried all, I can enter in stock recovery or fastboot, wipe cache, reset system settings but nothing it won't boot
There is something that I can try to resolve this problem? I would recover my photos and I've not try to wipe data...
Thank you to all for your help and sorry for my English
tancrazio said:
Hi guys
I've a problem with my oneplus6t (stock no root no TWRP)
One night it was power off the next morning I've connect it to power charge, when it was at 77% I've disconnect it and power on
From this moment it is on a boot loop... Logo One Plus powered by android, logo with circle red and white and after reboot... I've tried all, I can enter in stock recovery or fastboot, wipe cache, reset system settings but nothing it won't boot
There is something that I can try to resolve this problem? I would recover my photos and I've not try to wipe data...
Thank you to all for your help and sorry for my English
Click to expand...
Click to collapse
Is the bootloader unlocked on the device with usb debugging enabled?
:-( no unfortunately
It was completely stock
tancrazio said:
:-( no unfortunately
It was completely stock
Click to expand...
Click to collapse
Hey there! "I've tried all" doesn't really specify what you did. How does your device respond to pressing all buttons? That's volume-up, volume-down and power simultaneously for at least 10 seconds (hold it longer if it doesn't react). This should at least power down your device completely. Then you can try booting normally, to fastboot or to recovery. A cache wipe may resolve this.
As for photos, wasn't Google Photos sync or similar enabled? There are plenty of cloud sync options nowadays.
no, unfortunately I have not activated any cloud service. I tried everything in the sense that, I did drain all the battery with the boot loop, recharged the battery to 100% but nothing to do, it goes into the boot loop. I tried to hear the one plus assistance, that after cache reset told me to send it to assistance. I tried with several videos on YouTube all possible key combinations including the one that you suggested me... but nothing to do ... I was hoping to be able to do some flashes without deleting the data with MSM download tool, but I have not find anything. Thank you for your help, I would have liked to recover the photos ... I have now bought an iPhone because after years of one plus phones, I cannot longer trust a phone that leaves me on my feet for no reason. sorry for my outburst and thank you again
tancrazio said:
I have now bought an iPhone because after years of one plus phones, I cannot longer trust a phone that leaves me on my feet for no reason. sorry for my outburst and thank you again
Click to expand...
Click to collapse
Well, for what it's worth: try jailbreaking an iP... an iPh... (sorry, can't say it) and then ask for support
But you're right, 1+ did fail us in the long run IMHO. Just note that not having backups is not on them.

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