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Running (was) a stock rooted N7 v1 on 4.3. Bought a data recovery tool off of the play store to try and recover some photos I had deleted. At some point it rebooted into safe mode, my battery was running low and I shut it off to let it charge. Now it's dead in the water. Stuck in APX mode. I am asking if there is anyway to breathe life back into this tablet.
The tablet does nothing on the screen, period, no matter what you do. When plugged in to a computer it sometimes registers as an unknown device, sometimes APX. None of these get you anywhere. Toolkits on these forums won't recognize the device, installing the android development kit and drivers does nothing, executing commands from the command line is worthless because the device won't register. I do not have any "blobs" and have no clue at this point even what they are or what they could have done for me had I made them.
I've searched this forum and found bits and pieces here and there and wanted to start a thread dealing solely with devices stuck like this and what has or hasn't worked and get others input if warranty service was done and the state your tablet was in when you sent it in (locked/unlocked, rooted etc).
Anyone stuck here will have probably tried the same things as I have but here is is a minor rundown...
1) Every button combo press known to man for short, medium, and extended periods of time.
2) Charging with the Original charger/cable for 1 hour, then button presses then charging for 12 hours.
3) Same as above but with different aftermarket chargers at different amperages.
4) Uninstalling and deleting drivers. Trying different drivers. Getting the Android drivers etc.
5) Trying every toolkit on the forums to no avail because the device won't register.
6) Checking to make sure the battery cables are seated correctly.
7) Screaming and yelling at your new paperweight.
My hope here is that I've missed some important thread about recovery and someone can point me in the right direction. Failing that, if I should get a new mobo or try and send it in for warranty service in the state it's in.
Any help would be much appreciated.
Sent from my Rooted Frameworked SCH-I545 using xda app-developers app
I don't know what you tried before to revive your tablet and what the tool did to get you into this state, but generally APX mode can be left by pushing the power button *only* for about 10-20 sec, as long as there us enough power within your battery and the hardware / software is working / consistent.
Sent from my Nexus 7 using xda app-developers app
I don't think I've ever seen anyone in here describe a situation where they observed the tablet in bootloader mode without seeing *something* on the screen.
And as you found out through your reading, using "nvflash" on the N7 is only useful at this time for folks that made prior disaster recovery preparations. So, APX mode is of no use to you (at this date 12/2013).
So, until you see something happen on that screen, drivers on a PC are of no value to you anyway.
It is really unfortunate that the N7 doesn't have a physical charging indicator - that makes it difficult to distinguish between a tablet which is truly borked vs. one that refuses to boot simply because the battery isn't charged.
Holding down a specific button combo (iirc Pwr+VolUp) during an attempt to get "something, anything" to happen will put the tab into APX mode, so it isn't particularly diagnostic that you have observed APX mode once or twice.
Really about the only way to know if the battery in a non-responsive N7 is charged or not is to put it in another tablet or measure the open-circuit voltage. (About 4.15v fully charged & about 3.5v discharged)
The reason that I mention this is that there have been a few reports from users in similar straits as you that report something like "I don't know what happened, but I tried it a few days later and all of a sudden the tablet booted up". Almost every one of those reports involved mentions of low battery conditions, just as your narrative does.
I don't know what file recovery program you used, but I suspect that is a red herring . It might have to have root privileges in order to read raw partitions, and might even want the tablet in safe mode to minimize write activity by *other apps* while it does it's forensics, but it certainly isn't going to recover files by writing in raw mode on a mounted, live filesystem - it would do all it's writing through normal kernel syscalls. That's the long way of saying that a low battery is more likely to be the original source of your troubles.
So what to do now? I think the first order of business is to figure out if your battery is charged or failing to take a charge. If it really is well charged, then a warranty return is probably in your future.
If you can't find a second N7 or a voltmeter, then you could try just leaving it on the charger for a couple of days... but that really is just a "grope about in the dark, wing & prayer" kind of strategy.
good luck
Button sequences & USB Identifiers (VID/PID pairs):
http://forum.xda-developers.com/showthread.php?t=2133986
You are in the same situation I was in - nothing shows up on screen. I got APX drivers to finally install (had to search all over the internet to find them) and that STILL didn't help. I was never able to get it to come back. Nothing ever showed up on the screen.
No combination of button presses helped. I finally gave up and, since my N7 was still under warranty, I RMA'd it back to ASUS. It took about 3 weeks, but I got it back with a new motherboard installed on it.
It was borked and your's sounds the same way as mine. Just either register your N7 on the ASUS website and RMA it that way, or call it in over the phone and RMA it that way. Hopefully, you still have the box your N7 came in because you'll need the serial number.
Others have stated you can get it by opening the back, but that will void your warranty. I do believe you MUST have the serial number, so find the box and get it from there.
Also, you'll definitely lose everything that was there, especially if they replace the motherboard. So hopefully, you backed it up. I backed mine up just before it got borked, so I was lucky.
Good luck!
I am wary of trying to do the battery swap. I went and bought a new version after it crashed but I would be voiding both warranties to try the battery swap.
I do have the serial number if I want to try and get service.
I have done some reading about "deep discharge" battery issues and I suspect this may be a part if it but I have tried leaving it plugged in for days and nada.
I don't know if there is a way to "shock" or jump start the charging process and I am going to put the multimeter on it tomorrow and see what I get.
Thanks for everyone's input. I will keep you up to date.
Sent from my Rooted Frameworked Verizon Galaxy S4 on MJ7 using the XDA App.
Note 4 wont turn on, "cannot boot normal" and "downlaoding target, dont turn off"
Its a Note 4 SM-N910F, Android 6.0.1, BB N910FXXU1DPE2, kernel 3.10.40-7733605 [email protected] #1
i feel I have tried everything... History:
Phone has been working fine for a year, upgraded to 6.0.1 no problems about 2 or 3 months ago. no new apps installed. Last week it started getting very laggy, keyboard strokes took for ever to register. I thought, ok, time to to a factory reset to blow out any old cobwebs. Did it via the menu. However the phone froze midway thought. I left it for an hour and then pulled out the battery. I popped it back in and it performed the reset without me having to press anything. Cool, thats good I thought.
Now I was going to change the battery, so I powered off as normal and put my other 2 week old original samsung battery in, and it would not power on. After a few reinsertions it powered back on. I though i have to do another reset. So I tried, and it would not reset. It just died. I cant restart the phone, it dies. If I shut it down normally. it wont turn on back on, I have to take out and reinsert the battery multiple times, holding down the powerbutton between to discharge. this can take up to 10 tries now. Sometimes it will go th the unable to bot in normal mode and "downloading , do not turn of target, but it will stay there for ever, more than an hour.
Every 15-20 tries it would turn on, let me get in via pin, only to start freezing up within a min, and then die again. Somewhere I read that a guy hada similar problem, and he used wakelock and that worked, on level 4. I managed to download that and used it, and hey presto, it works!
Now I had to power down the phone for a reason, and it took me about 30 min of battery and powerbuttonholding before it managed to boot up, and I was quick enough to start wakelock on level 4.
It wont boot in to safe mode, it wont boot in to recovery mode, it wont boot in to the factory reset mode. Its the same with either battery, and different cables.
Any ideas what i can do here, or what could be wrong? I havent gotten it wet or banged it.
I am having the same exact issue on a N910A. Phone was functioning correctly and in December it started getting really laggy. Performed various resets, purchased new battery. Still laggy. Up until two weeks ago the phone was slow but now it will not power on . The phone will not charge as well.
Mine did same, 6 months old, not rooted stock firmware. Locked up yesterday, couldn't do anything. Pulled battery and restarted. Samsung logo comes on screen goes black for android boot then it hangs with blue led flashing. Nothing I do gets it past that point. Tried safe boot but it doesn't fully launch with correct button combo and volume up. In the end I re-installed firmware using Keis. All went well, everything as per youtube tutorial. Except one thing, at end of download phone didn't re-start. Still can't get it to boot, any ideas?
Edit: Lock up didn't coincide with any new apps being loaded or updates of existing. Only change was a week ago which was an automatic update of the stock firmware (Lollipop)
armstrongracer said:
Mine did same, 6 months old, not rooted stock firmware. Locked up yesterday, couldn't do anything. Pulled battery and restarted. Samsung logo comes on screen goes black for android boot then it hangs with blue led flashing. Nothing I do gets it past that point. Tried safe boot but it doesn't fully launch with correct button combo and volume up. In the end I re-installed firmware using Keis. All went well, everything as per youtube tutorial. Except one thing, at end of download phone didn't re-start. Still can't get it to boot, any ideas?
Edit: Lock up didn't coincide with any new apps being loaded or updates of existing. Only change was a week ago which was an automatic update of the stock firmware (Lollipop)
Click to expand...
Click to collapse
are you still under warranty? i sent mine to a samsung center, the guy recognized the problem as the motherboard, said I wasnt the first. That was 3 weeks ago, they are STILL waiting for the parts. They say the Samsung factory are way behind with repair parts, etc etc. I am hoping it will go under warranty. Ill update when I know!
I've been having the same problem that started yesterday morning. I've tried a few different solutions but nothings worked, I get the feeling that my phone is dead and I'm not in warranty either. I'm going to approach Samsung but my guess is they will want more than the phone is worth to repair it. I've read about so many people having the same issues, its horrendous engineering on Samsungs part considering how much their phones cost to start with
neils0911 said:
I'm going to approach Samsung but my guess is they will want more than the phone is worth to repair it. I've read about so many people having the same issues, its horrendous engineering on Samsungs part considering how much their phones cost to start with
Click to expand...
Click to collapse
Your guess is probably correct and I totally agree with you. I seriously think manufacturers do not want their devices to be problem free for more than two years. Probably why they have stopped making phones with batteries that simply pop out.
bonfilet said:
Your guess is probably correct and I totally agree with you. I seriously think manufacturers do not want their devices to be problem free for more than two years. Probably why they have stopped making phones with batteries that simply pop out.
Click to expand...
Click to collapse
Definitely...surely it couldn't have been that hard to make a device with a battery that was still removable on the newer phones. It's frightening how many forum posts I've found with people having their phones just brick out of nowhere (and that's just the note 4). I've given up trying to fix mine, I've tried every method I could find and nothings worked. I can only assume that this problem is simply the motherboard of the phone not working anymore. I'm not even sure what phone to buy now but it certainly won't be a Samsung.
neils0911 said:
. I'm not even sure what phone to buy now but it certainly won't be a Samsung.
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Click to collapse
If you do not care about the camera thera are a lot of rather affordable options which can be tossed in the bin when they start malfunctioning and if their warranty has run out. If you care about the camera being as good as the Note 4's than the range of phones you can buy is quite limited.
mymigi said:
I am having the same exact issue on a N910A. Phone was functioning correctly and in December it started getting really laggy. Performed various resets, purchased new battery. Still laggy. Up until two weeks ago the phone was slow but now it will not power on . The phone will not charge as well.
Click to expand...
Click to collapse
If you are able to boot it into Download Mode then you should Download Stock Rom file for Galaxy Note 4 from Sammobile and Flash it through Odin..
Everything will be OK... ?
Unfortunately, SAMMOBILE does not have the SM-N910A firmware.
mymigi said:
Unfortunately, SAMMOBILE does not have the SM-N910A firmware.
Click to expand...
Click to collapse
You can find here firmware for N910A , 5.1.1 and 6.0.1 : https://simunlockremote.com/firmware-support/
bonfilet said:
If you do not care about the camera thera are a lot of rather affordable options which can be tossed in the bin when they start malfunctioning and if their warranty has run out. If you care about the camera being as good as the Note 4's than the range of phones you can buy is quite limited.
Click to expand...
Click to collapse
I think the camera on the note 4 is absolutley terrible. I might even go so far as to say the pictures are unusable. the applied noise reduction renders everything splotchy, colors are off and its not sharp at all. and Im not talking dark conditions here.
Anyway, my phone was repaired under warranty and is back to working as it should. It was indeed the motherboard, so if you have the same troubles I had, those are your best bets.
I don't think replacement via warranty will be available. I will attempt to power into download mode and verify if I can get it back up and running. If not, a good ole paperweight.
mymigi said:
Unfortunately, SAMMOBILE does not have the SM-N910A firmware.
Click to expand...
Click to collapse
You can download the Firmware from here ..
https://www.androidfilehost.com/?fid=24459283995298017
---------- Post added at 05:43 AM ---------- Previous post was at 05:41 AM ----------
mymigi said:
Unfortunately, SAMMOBILE does not have the SM-N910A firmware.
Click to expand...
Click to collapse
You can download the Firmware from here. .
https://www.androidfilehost.com/?fid=24459283995298017
Sounds like the problems I have: with my first N910F: started with lagging apps / freezing, then random reboots now and then, eventually giving error messages when booting. Finally, now it will only start after the battery has been out for at least 30 minutes, but hangs on error message. When pulling battery out and putting back in it, wont give a single sign of life. Since I was just out of warranty it has been lying around, and I bought a second hand N910F for replacement, sadly its starting to give the same errors too and is just out of warranty too (its currently still working, but with freezes / reboots / and already a event with boot error).
I read It could be memory chips or some power chip on the motherboard, appears to be a common problem. So.... Last month I bought a new motherboard on ebay (chinese delivery, 80€). Received it last week and put it back in; phone is back to life. (putting it in is a very simple task, with iFixit teardown / guide)
Anyway, I love the Note 4 for performance / size / looks, and have been Samsung fan for a while, but this recent breakdowns and information that it is fairly common, has diminished being a fan fairly quickly and I guess the Note 4 will be the last Samsung device for a while after this new motherboard breaks down as well
onno72 said:
Sounds like the problems I have: with my first N910F: started with lagging apps / freezing, then random reboots now and then, eventually giving error messages when booting. Finally, now it will only start after the battery has been out for at least 30 minutes, but hangs on error message. When pulling battery out and putting back in it, wont give a single sign of life. Since I was just out of warranty it has been lying around, and I bought a second hand N910F for replacement, sadly its starting to give the same errors too and is just out of warranty too (its currently still working, but with freezes / reboots / and already a event with boot error).
I read It could be memory chips or some power chip on the motherboard, appears to be a common problem. So.... Last month I bought a new motherboard on ebay (chinese delivery, 80€). Received it last week and put it back in; phone is back to life. (putting it in is a very simple task, with iFixit teardown / guide)
Anyway, I love the Note 4 for performance / size / looks, and have been Samsung fan for a while, but this recent breakdowns and information that it is fairly common, has diminished being a fan fairly quickly and I guess the Note 4 will be the last Samsung device for a while after this new motherboard breaks down as well
Click to expand...
Click to collapse
My phone is also random Rebooting
It also shuts down at 25% of battery remaining, Have you also faced similar issue?
Download the app "Wake Lock" and run the Partial Wake Lock option. Apparently the updated software impacts the CPU. For the restarting issue, put it in the freezer for a couple minutes. You may have to take the battery out once, but it has worked for me every time.
This looks very much like the issue reported here:
https://forum.xda-developers.com/no...-error-fix-t3434335/post72944466#post72944466
There are temporary fixes (wakelock), but ultimately this is a harware issue, and the fix is a new motherboard.
I think that underlying it is a problem with heat affecting the eMMC chip or its connection to the motherboard.
See also:
https://us.community.samsung.com/t5...ePhones/thread-id/12183/highlight/true/page/1
http://www.classlawdc.com/2017/04/25/investigation-samsung-galaxy-note-4-mmc_read-failed-defect/
Hey can u pls get me the stock firmware for n910gddu1dpb4
You might find this interesting. Since I couldn't get mine to power up at all, I called Samsung tech and they quoted me $75 to fix it and they would pay for shipping. I figured it was better then getting another phone off Swappa. 2-3 weeks later i get an email that they are repairing it under warranty at no cost to me. I got a refurbished phone since i know my IEMI number was different. they didn't explain why. Anyway, I got lucky i guess.
I'm in college and I recently busted my little LG HD Tribute and I decided I would look at the market for a new phone.
One of the new college students fixes busted up phones and sells them so I went to see what he had.
He was selling a brand new Galaxy S7 Edge for 50$ and I thought it was a steal, so I looked at it and it was working well for about 3 days.
I had it turned off charging the other night and I went to turn it on and it began to flicker the Samsung Galaxy Edge screen it shows whenever you turn it on, and just kept flashing. and does literally nothing else. I didn't know what to do, so I tried to reboot it in recovery and all it does is flash "recovery booting" and that's it. So, I can't even get into the BIOS settings of the phone to try and reset it to factory settings or anything like that.
The only thing I can get to pop up is the Custom OS Downloading screen and the "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC Software." screen. So, I downloaded the Smart Switch PC program and ran it, plugged it in and it doesn't recognize the S7 Edge as a supported device. I tried changing USB ports and all, but it just doesn't recognize it. I tried the Emergency feature and that doesn't help either. Even with the SN and the Model ID it still can't fix it.
So I'm guessing it updated while I was sleeping? And something went wrong? I don't know, I didn't physically buy the phone from the carrier myself so I don't think I can just walk into T-Mobile and ask them to help. I'm not sure what to do. Any advice would be wonderful.
Have you tried reflashing everything with odin?
jsbarrett said:
I'm in college and I recently busted my little LG HD Tribute and I decided I would look at the market for a new phone.
One of the new college students fixes busted up phones and sells them so I went to see what he had.
He was selling a brand new Galaxy S7 Edge for 50$ and I thought it was a steal, so I looked at it and it was working well for about 3 days.
I had it turned off charging the other night and I went to turn it on and it began to flicker the Samsung Galaxy Edge screen it shows whenever you turn it on, and just kept flashing. and does literally nothing else. I didn't know what to do, so I tried to reboot it in recovery and all it does is flash "recovery booting" and that's it. So, I can't even get into the BIOS settings of the phone to try and reset it to factory settings or anything like that.
The only thing I can get to pop up is the Custom OS Downloading screen and the "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC Software." screen. So, I downloaded the Smart Switch PC program and ran it, plugged it in and it doesn't recognize the S7 Edge as a supported device. I tried changing USB ports and all, but it just doesn't recognize it. I tried the Emergency feature and that doesn't help either. Even with the SN and the Model ID it still can't fix it.
So I'm guessing it updated while I was sleeping? And something went wrong? I don't know, I didn't physically buy the phone from the carrier myself so I don't think I can just walk into T-Mobile and ask them to help. I'm not sure what to do. Any advice would be wonderful.
Click to expand...
Click to collapse
"selling a brand new Galaxy S7 Edge for 50$" a phone that cost around 700$?
The fact that it was sold "brad new" for 50$, didn't trigger some warning light in your brain?
Your s7e is no more than a cheap replica of the original, so "good luck" with the fix!!!
jsbarrett said:
I'm in college and I recently busted my little LG HD Tribute and I decided I would look at the market for a new phone.
One of the new college students fixes busted up phones and sells them so I went to see what he had.
He was selling a brand new Galaxy S7 Edge for 50$ and I thought it was a steal, so I looked at it and it was working well for about 3 days.
I had it turned off charging the other night and I went to turn it on and it began to flicker the Samsung Galaxy Edge screen it shows whenever you turn it on, and just kept flashing. and does literally nothing else. I didn't know what to do, so I tried to reboot it in recovery and all it does is flash "recovery booting" and that's it. So, I can't even get into the BIOS settings of the phone to try and reset it to factory settings or anything like that.
The only thing I can get to pop up is the Custom OS Downloading screen and the "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC Software." screen. So, I downloaded the Smart Switch PC program and ran it, plugged it in and it doesn't recognize the S7 Edge as a supported device. I tried changing USB ports and all, but it just doesn't recognize it. I tried the Emergency feature and that doesn't help either. Even with the SN and the Model ID it still can't fix it.
So I'm guessing it updated while I was sleeping? And something went wrong? I don't know, I didn't physically buy the phone from the carrier myself so I don't think I can just walk into T-Mobile and ask them to help. I'm not sure what to do. Any advice would be wonderful.
Click to expand...
Click to collapse
I don't think it was brand new. Because it only started acting weird just after three days. The screen would never flicker only because of an update, so it is definitely a defective phone or a fake one because no body in this world would sell such an expensive device for such a low price, considering that it costs more than 700$ brand new.
It may have been a brand phone, but since the guy according to you sells refurbished phones.
In your mind you should of known, he may have worked on it because it was defective for some reason.
To get it for a cheap price.
Not even defective refirbs would sell for that cheap.. most likely a fake goophone s7 there less than $100 New and they don't last long at all
Post some pics of it :good:
imgur com/a/zd8J8
^ That is the album everyone has requested.
It's spaced out because of spam filter xda-developers website has, so just add period.
I went back to the guy today and he admitted that he had actually stolen the phone from his step dad which makes a ton of sense.
This man had stolen the phone and apparently couldn't get into his step dad's Google account so he flashed it with Odin himself and that's how he got it working. He said he couldn't keep the phone due to his step dad would eventually found out he had it but honestly, I don't want the phone knowing this now. It's hot, and it's almost a brick. I seriously feel like a criminal having it, but I spent my work-study money on it and if I'm going to have it in my possession, I want it to at least work.
I left prior to him telling me that he had stolen the phone because I was disgusted and frankly I don't want to associate with this guy knowing this, even if he was honest...
I took it upon myself to try and fix it. I have tried flashing it with Odin myself like one of the users have suggested using the SM-G935T that is on the back of the phone as a reference for downloading the necessary files for the phone's model.
Every time I run Odin while it's plugged in saying it's "Downloading Custom OS" I get the error message: FAIL! (Auth) in Odin.
I don't know what to do.
Any advice would be lovely.
Thanks in advance.
The information you might want:
SM-G935T UD FCC ID:A3LSMG935US
Designed & Engineered by Samsung Manufactured in Vietnam
IMEI: 356164075069116
Sorry for the poor quality of the pictures BTW, was taken with the aforementioned HD Tributed.
can you go in to download mode? you need it in download mode for it to flash with odin.
power+vol down+home button
edan1979 said:
can you go in to download mode? you need it in download mode for it to flash with odin.
power+vol down+home button
Click to expand...
Click to collapse
I did, it was installing it for like 5 secs then after a few logs it says FAIL! (Auth) and that's it lol.
I put it in custom os download mode and all, tried Odin. idk
My nexus 6p suddenly won't start, I've had my phone since May 2016 so more than a year now.
I've flashed a custom ROM onto it, I'm sure this isn't a software issue because it's been running fine since I bought it (and flashed it) and I followed all the instructions correctly.
I've read through this thread and tried the solutions there, hold the power button for longer than usual (a few minutes), hold the volume down button and power together, hold the volume down button then charge it, now hold the power button. I tried all 3 solutions which worked for many in that thread, but not me.
This all started 2 days ago, with no changes software-wise and using the same configuration as when I first flashed it, I opened the app HERE Maps and then my phone froze, totally stuck and unresponsive, restarting was no good, I had to go into TWRP and wipe the cache and dalvik cache, and it booted fine.
Today, same thing, I opened up HERE Maps and it got stuck again, I now notice that it takes longer than usual to start up via the power button, and wiping the cache and dalvik cache does not work anymore, it stucks on boot.
Now, my phone is not able to start at all. I think this is a hardware-related issue.
So quick recap:
1. Opened HERE Maps and gets frozen
2. Wiping cache and dalvik cache no longer works, stuck on boot.
3. Phone not able to start at all.
I am out of warranty period-wise, but I also custom it, so obviously my warranty is out the window. I need some insight from you guys here at XDA before I buy another costly phone.
someRandomSamaritan said:
...Now, my phone is not able to start at all. I think this is a hardware-related issue...
Click to expand...
Click to collapse
You're probably correct. Since you are unlocked and have a working Recovery mode, you may be have some success with the 4 core fix/workaround. Have you attempted a factory reset? Formatted partitions and flashed a full ROM using the flash-all.bat script?
v12xke said:
You're probably correct. Since you are unlocked and have a working Recovery mode, you may be have some success with the 4 core fix/workaround. Have you attempted a factory reset? Formatted partitions and flashed a full ROM using the flash-all.bat script?
Click to expand...
Click to collapse
No, I really mean can't start it. Absolutely zero. I can't get it to boot, oddly enough it did work a few times until it doesn't respond at all.
How am I suppose to do anything software-related if there's no electricity? I have zero options, maybe there's something new I could try?
EDIT: I forgot to mention that my battery was 100% full charge when this happened. At this point I think either the battery suddenly died or the power button is broken
someRandomSamaritan said:
No, I really mean can't start it. Absolutely zero. I can't get it to boot, oddly enough it did work a few times until it doesn't respond at all.
How am I suppose to do anything software-related if there's no electricity? I have zero options, maybe there's something new I could try?
EDIT: I forgot to mention that my battery was 100% full charge when this happened. At this point I think either the battery suddenly died or the power button is broken
Click to expand...
Click to collapse
Can you access recovery or bootloader mode?
If within warranty, contact google/Huawei depending on where you purchased the phone from.
You could try telling google that your phone is bootlooping for a potential out of warranty RMA.
someRandomSamaritan said:
No, I really mean can't start it. Absolutely zero. I can't get it to boot, oddly enough it did work a few times until it doesn't respond at all.
How am I suppose to do anything software-related if there's no electricity? I have zero options, maybe there's something new I could try?
EDIT: I forgot to mention that my battery was 100% full charge when this happened. At this point I think either the battery suddenly died or the power button is broken
Click to expand...
Click to collapse
Is it recognized at all when you plug a data cable to your PC? Your phone may be stuck in Qualcomm's EDL mode. Search.
No recovery mode, no TWRP, not within warranty, plug in data cable into PC not detected (makes sense, it's not powered on after all)
You could try telling google that your phone is bootlooping for a potential out of warranty RMA.
Click to expand...
Click to collapse
This is a possible option..I'll try that tomorrow when it's morning
Anything else I could try? I think the most obvious methods are not available for me with this kinda situation
someRandomSamaritan said:
No recovery mode, no TWRP, not within warranty, plug in data cable into PC not detected (makes sense, it's not powered on after all)
Click to expand...
Click to collapse
If your phone is in EDL mode, there is no indication the phone is on. No boot, no lights, no noise (except from the PC when the USB driver loads). You may want to try several long power button only holds (several minutes) with the phone plugged into your PC. I suppose it is also possible the power switch is bad, but you would be the first I've heard of. Unless you bought your phone directly through Google you will get nowhere with them. They will direct you to Huawei and you said you were out of warranty.
v12xke said:
If your phone is in EDL mode, there is no indication the phone is on. No boot, no lights, no noise (except from the PC when the USB driver loads). You may want to try several long power button only holds (several minutes) with the phone plugged into your PC. I suppose it is also possible the power switch is bad, but you would be the first I've heard of. Unless you bought your phone directly through Google you will get nowhere with them. They will direct you to Huawei and you said you were out of warranty.
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Okay, this is helpful, you guys seems to think it is in EDL mode (which I haven't heard of until now), I'll try this and hopefully a driver loads or something
EDIT: nope, no drivers are loading, doesn't seem to be anything new in device manager, no device plug in sound, how sure are you that I'm in EDL mode?
It did work a few times yesterday (being able to boot into TWRP and wiping cache and dalvik cache), but now I'm not so lucky, it doesn't work anymore. I don't believe my phone is completely dead for some reason, I still do believe it can be saved. Hopefully I'm right :|
If I plan on buying a new phone, should I buy another 6p? I love the look and feel of it, and it's easy to mod. I can't really go and get another different phone because I prefer purenexus ROMs than any other, it's just simple and clean, problem is, what if another year from now my new 6p breaks? How can I trust that the new phone won't break the exact same way?
What if I end up buying a new 6p every 1 year or so? I'm starting to question the reliability of the 6p, is what I'm facing a very common issue?
someRandomSamaritan said:
If I plan on buying a new phone, should I buy another 6p? I love the look and feel of it, and it's easy to mod. I can't really go and get another different phone because I prefer purenexus ROMs than any other, it's just simple and clean, problem is, what if another year from now my new 6p breaks? How can I trust that the new phone won't break the exact same way?
What if I end up buying a new 6p every 1 year or so? I'm starting to question the reliability of the 6p, is what I'm facing a very common issue?
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I wouldn't recommend the nexus 6p. I would have a look at the latest pixel 2. They have project treble.
Your issue is different than most others. Most n6p with issues are bootlooping devices.
I have the same exact problem and have tried all sorts of fixes...
This is a serious problem most likely on Huawei's end. All I was doing was charging my phone and using facebook and my phone freezes...
BadBoy2K7 said:
I have the same exact problem and have tried all sorts of fixes...
This is a serious problem most likely on Huawei's end. All I was doing was charging my phone and using facebook and my phone freezes...
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Did you managed to solve it in the end or ended up RMAing the phone away and getting a new one?
I wouldn't recommend the nexus 6p. I would have a look at the latest pixel 2.
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Pixel 2 is some expensive thing, out of my budget
someRandomSamaritan said:
Pixel 2 is some expensive thing, out of my budget
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Then you should look for alternatives. Perhaps OnePlus 5T, etc.
I think I'm out of luck, my phone seems to be dead
As a last resort, I do plan to take it to a phone repair shop and see if they could do something, maybe the battery died? Unlikely but it's worth trying
I tried what was suggested here, plug the phone to a PC and see if a drivers loads or if detected by device manager, or if hearing connect/disconnect sound. Nothing, no signs. Anything else to try by myself?
someRandomSamaritan said:
I think I'm out of luck, my phone seems to be dead
As a last resort, I do plan to take it to a phone repair shop and see if they could do something, maybe the battery died? Unlikely but it's worth trying
I tried what was suggested here, plug the phone to a PC and see if a drivers loads or if detected by device manager, or if hearing connect/disconnect sound. Nothing, no signs. Anything else to try by myself?
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Repairmen in China have been repairing nexus 5x and 6p by resoldering the cpu. I wish I knew a way to contact a reliable english speaking repair centre.
I was facing bootlooping problem with my Nexus 6P and bootloader was locked so was unable to flash ROM by any mean.
So I tried following few threads and did "fastboot continue" and my device is not showing any sign of power since then. When connected to PC then no USB connection is there.
Is there any suggestions that can solve issue?
someRandomSamaritan said:
Did you managed to solve it in the end or ended up RMAing the phone away and getting a new one?
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No. Unfortunately this happened to me last month and ive had the phone for almost 2 years now. Its sad because others are having the same issue and I think the hardware is faulty
I just called up a local phone repair and they said from their experience of repairing nexus 6p phones, most (if not all) of them had dead motherboards. The technician told me to get a new model of a phone and skip the 6p as it is a poorly built phone.
I consider saving up for a pixel..
NoobInToto said:
Repairmen in China have been repairing nexus 5x and 6p by resoldering the cpu. I wish I knew a way to contact a reliable english speaking repair centre.
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Ive heard of people baking motherboard on Nexus 5x and many other phones to reflow the solder.
So I just received a brand new Oneplus 6t like 20 minutes ago. Open the box and it won't turn on. I assume its dead so I plug it in and no response. Left it that way for 10 minutes and nothing happens.
I plugged it into my computer and it shows up in device manager as Qualcomm HS-USB QDLoader 9008. Did Oneplus forget to flash the firmware to my phone?? Is there anyway I can fix this now or do I have to wait for them to send me another and send mine back?
aeppacher said:
So I just received a brand new Oneplus 6t like 20 minutes ago. Open the box and it won't turn on. I assume its dead so I plug it in and no response. Left it that way for 10 minutes and nothing happens.
I plugged it into my computer and it shows up in device manager as Qualcomm HS-USB QDLoader 9008. Did Oneplus forget to flash the firmware to my phone?? Is there anyway I can fix this now or do I have to wait for them to send me another and send mine back?
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Did you try to boot into recovery?
FWIW,my T-Mobile version was somewhat slow to boot on the 1st attempt,but,afterwards,no problem...
KOLIOSIS said:
Did you try to boot into recovery?
FWIW,my T-Mobile version was somewhat slow to boot on the 1st attempt,but,afterwards,no problem...
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It won't boot at all, hold power for 1 minute and no response
aeppacher said:
It won't boot at all, hold power for 1 minute and no response
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Gotcha,guess it's kinda difficult to boot into recovery if it's not there....... just thought I'd ask,for others to benefit should they run into the same issue.
Definitely falls under the warranty,guessing you'll have no problem getting a replacement,or,getting everything installed on that one & returned to you.
Please keep us posted on your outcome. :good:
KOLIOSIS said:
Gotcha,guess it's kinda difficult to boot into recovery if it's not there....... just thought I'd ask,for others to benefit should they run into the same issue.
Definitely falls under the warranty,guessing you'll have no problem getting a replacement,or,getting everything installed on that one & returned to you.
Please keep us posted on your outcome. :good:
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Contacted customer service, they said they will open a ticket and try to get back to me within 24 hours. Abysmal service from Oneplus yet again
aeppacher said:
Contacted customer service, they said they will open a ticket and try to get back to me within 24 hours. Abysmal service from Oneplus yet again
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Been there myself w/the infamous brickloop on the OG 1+1,someone from here @ XDA came up w/the fix & a few days later,OnePlus magically "solved" the issue,just added a few needless lines of code to distinguish it from the original fix.
Yeah,I spent several hrs spanning over a week w/OnePlus on Team Viewer,not fun,hoping your outcome goes much smoother & in less time.
Same here. Mine worked for about an hour. Then it turned itself off. Now I can't get anything out of it. Tried holding down the power button, holding down vol. up, vol. down, etc. Nothing. Trying to work through this with support.
lsusb recognizes a USB device -- Qualcomm Gobi Wireless Modem. But that's it. adb does not see it.
That sucks, that's the reason i have a 6t now. I ordered a p3xl and it was doa. Line got stuck processing the return. So i cancelled and bought this.
Good luck
I will say that once I got it setup initially and then ran the system update that it did not reboot after hit reboot and I couldn't get it to come on for a while. I thought the update had bricked it. But I kept fiddling with it every once in a while holding down the power button and it came back to life. So who knows.
Sent from my ONEPLUS A6013 using XDA-Developers Legacy app
aeppacher said:
So I just received a brand new Oneplus 6t like 20 minutes ago. Open the box and it won't turn on. I assume its dead so I plug it in and no response. Left it that way for 10 minutes and nothing happens.
I plugged it into my computer and it shows up in device manager as Qualcomm HS-USB QDLoader 9008. Did Oneplus forget to flash the firmware to my phone?? Is there anyway I can fix this now or do I have to wait for them to send me another and send mine back?
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Click to collapse
Uh oh, the iconic Qualcomm 9008, a fix is very rare and very device specific for this issue. So basically yeah, OnePlus forgot to write anything to the storage, more than likely you don't have a recovery mode either. Just send it back and get it replaced.
Is there a charging indicator on this phone? Just curious. My phone is still dark/dead. Dealing with support on getting a replacement. But I'm wondering about the charging indicator. I get absolutely nothing. Is there supposed to be a battery charging icon on the screen, when the phone is off but plugged in?
gnunotme said:
Is there a charging indicator on this phone? Just curious. My phone is still dark/dead. Dealing with support on getting a replacement. But I'm wondering about the charging indicator. I get absolutely nothing. Is there supposed to be a battery charging icon on the screen, when the phone is off but plugged in?
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Yes there is supposed to be a battery indicator. Mine doesn't do anything and is confirmed defective. Returning it and getting another.
Well I ended up "fiddling with it" enough that it came back to life. It started up when I held down the vol. down and power buttons. I had tried that a hundred times before, along with other combinations. No idea why it worked this time. I hope this doesn't happen again. Thanks, everyone.
aeppacher said:
So I just received a brand new Oneplus 6t like 20 minutes ago. Open the box and it won't turn on. I assume its dead so I plug it in and no response. Left it that way for 10 minutes and nothing happens.
I plugged it into my computer and it shows up in device manager as Qualcomm HS-USB QDLoader 9008. Did Oneplus forget to flash the firmware to my phone?? Is there anyway I can fix this now or do I have to wait for them to send me another and send mine back?
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Click to collapse
I have the same problem just 1 hour after I unboxed it! i'm so unlucky
GeoffreyLH said:
I have the same problem just 1 hour after I unboxed it! i'm so unlucky
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Don't panic dude. If you have the qualcomm thing when you plug into a computer you might actually be fine. I managed to fix mine (after ordering a replacement ironically). Basically the device is permanently stuck on and you can't do anything til the battery drains entirely. The mode is ignoring the power button.
After mine died completely the power button would get it into a state where it would say its out of battery and to charge. After charging I was able to boot to bootloader (which was already unlocked wtf) and flash the images in the dump someone posted under general one by one.
When it booted it worked partially, fingerprint was ****ed. At this point try to update and it will fail saying partial update failed, try full update. Once this was done it flashed all partitions. The reason for this is my device had the bootloader unlocked but critical wasn't unlocked and it wouldn't let me unlock it saying it already was unlocked, so when I flashed the images from the dump I couldn't flash critical images. The full signed update from the system flashed these critical partitions and its fully working. I am still sending it back because I don't know whether to trust the device.
Update me if this works for you!
this literally just happened to me...i almost crapped myself. i fiddled with the buttons for a bit, and it came back.
I would try to send it back and see if they can send another one out.
aeppacher said:
Don't panic dude. If you have the qualcomm thing when you plug into a computer you might actually be fine. I managed to fix mine (after ordering a replacement ironically). Basically the device is permanently stuck on and you can't do anything til the battery drains entirely. The mode is ignoring the power button.
After mine died completely the power button would get it into a state where it would say its out of battery and to charge. After charging I was able to boot to bootloader (which was already unlocked wtf) and flash the images in the dump someone posted under general one by one.
When it booted it worked partially, fingerprint was ****ed. At this point try to update and it will fail saying partial update failed, try full update. Once this was done it flashed all partitions. The reason for this is my device had the bootloader unlocked but critical wasn't unlocked and it wouldn't let me unlock it saying it already was unlocked, so when I flashed the images from the dump I couldn't flash critical images. The full signed update from the system flashed these critical partitions and its fully working. I am still sending it back because I don't know whether to trust the device.
Update me if this works for you!
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I reached the live chat support, they told me to charge it for 2 hours and try to boot it but it doesn't work, now I assume it is fully charged so it will take an eternity for the phone to drain, I think I have no choice but to ask for a replacement unless it boots up until then. Anyway the phone is actually detected by Windows so there might be some hope..
jaben2 said:
That sucks, that's the reason i have a 6t now. I ordered a p3xl and it was doa. Line got stuck processing the return. So i cancelled and bought this.
Good luck
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Whoa, you saved some good money!
Hey Guys,
I just received the Oneplus 6T - The battery went off, I tried to charged it but no signal . When I plug it into my computer, it shows up it shows up in device manager as Qualcomm HS-USB QDLoader 9008.
I don't understand why I can not charge it ? Does anyone get something ?