My ear messing with calls - Samsung Galaxy S10+ Questions & Answers

I keep disconnecting or putting people on mute whatever with my ear, is there a setting to turn the screen off during calls?
Sent from my SM-G975F using Tapatalk

Is this in the native dialer?

Your phone screen should automatically turn off when you put your phone to your ear.

Corv0 said:
Is this in the native dialer?
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Yes, screen doesn't turn off
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Davey Dual Sim said:
Yes, screen doesn't turn off
Sent from my SM-G975F using Tapatalk
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That's odd and wrong, the proximity sensor is about 0.5 cm left to the camera cutout, make sure you don't:
Have a dirty display
Use an invasive case
Use a badly applied screen protector, some glass ones can cause problems too
Cover only the left side of the screen with your ear
What software are you on?

S10+ out of the box with the Samsung screen protector , the Spiggen air case, the thinnest one on the market and stock Pie, using Nova
Sent from my SM-G975F using Tapatalk

I've had the same thing happen a couple of times. The prox sensor is too far to the edge of the phone so it doesn't always "see" my face when I hold it up to my ear. I had the same issue with LG G7.

It's happen to me as well but I don't really mind since I text more often than I do calling people ?

Davey Dual Sim said:
S10+ out of the box with the Samsung screen protector , the Spiggen air case, the thinnest one on the market and stock Pie, using Nova
Sent from my SM-G975F using Tapatalk
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Click to collapse
Can you replicate the bug by playing a WhatsApp audio file(can be your own) and covering the top of your phone?

It's easy to replicate on a call. Hold the phone up to your left ear and just slightly rotate it away from your head. You'll see the screen come on. It all depends on how you hold phone while you're talking.

Corv0 said:
Can you replicate the bug by playing a WhatsApp audio file(can be your own) and covering the top of your phone?
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Yes, I've tested the proximity sensor and it works, so it's more about how I hold the phone it seems. I take a lot of calls whilst on the move and i pace about a lot whilst talking.
It seems the screen is going on and off and my ear is touching the screen before the sensor turns it off again.
For someone who makes 30 or 40 or so calls a day the problem is me and the fact I'm never sitting at a desk when doing so.
I need to work around this with an ear use routine lol
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proximitysensor
Davey Dual Sim said:
I keep disconnecting or putting people on mute whatever with my ear, is there a setting to turn the screen off during calls?
Sent from my SM-G975F using Tapatalk
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Click to collapse
very old thread, but i suffer the same issue, even with all the updates. only when under lineageOS the proximity-sensor works just fine. bur lineage is no solution, unfortunately.
Did you ever manage to really solve this ?
best regards from switzerland

The issue of the Prox sensor is one as old as smartphones. My questions and advice usually go like this,
Do you have long hair that drapes over your ear? Hair that hangs in front of your ear is not always solid enough to be detected. Light can also bleed through and cause false signals allowing the screen to stay on. There are two ways to overcome this, press the phone tightly to your ear. This compacts the hair and blocks the light. Some don't like this because of the pressure. Pull your hair back before placing the phone to your ear.
Are you sure of the device placement? Everyone's ears are different and sometimes the sensor can miss the ear. Slight adjustments forward or back can land the sensor on a solid portion of the ear rather than a recessed area. Also holding the phone too high can be an issue as your ear is actually under the sensor. Figuring out ear placement becomes muscle memory and can change from device to device you just have to find the spot first then make an effort to hit a few times until it's natural.
Is your screen clean? Ironically a dirty screen can cause issues with these sensors as well. If the screen is dirty from makeup or natural oils in the skin the sensor may have a difficult time realizing there's a difference and not react. Just running your palm over the upper portion of the screen right before placing the device to your ear should be enough to clean the sensor and provide a contrast reference.
Most of you have tested your sensor but for those who haven't if you continue to have issues it is always possible that there is a defect in the sensor. If none of the above advice has worked it's a good idea to test both the Prox and light sensor. To test the light sensor, set your device to auto brightness and in a well lit area place your palm over the upper portion of the phone, the screen should dim. To test the prox sensor, place a call or have a friend call you and place your palm over the upper portion of the screen, the screen should go dark with no display.
If all of the advice fails and the phone also fails the sensor tests you may need to take the device in for service.
A temporary solution would also be to not hold the phone flush against your cheek while on calls. There are no controls at the top of the phone and muting or disconnecting comes from cheek contact. The mic on the device is very good. You'd actually find that you could sit the phone on the table and talk to someone in a normal voice and they would hear you just fine. You obviously wouldn't hear them as well if not on speakerphone, because speakerphone both boosts the volume and incorporates the second speaker. So even if you held the device a few inches or CM from your mouth the other person would still hear you just fine. This is another technic that requires a bit of practice but can become second nature with the added benefit of keeping your screen a little more smudge free.

Related

Problem with proximity sensor

The problem is that the screen will stay off during calls. That means I can't hang up...
The only way to get the screen on is bright light against the sensor.
Is there any way to calibrate the sensor?
I don't think so. But as you say, it's a proximity sensor, so it should measure a distance and not need light to wake the screen. And as far as I know, the light sensor isn't used in calls.
But you could use the key under the screen to hang up
Yes, that's pretty weird actually, but that's how it is...
But no, I can't hang up since there are no hard buttons. Only the touch-sensetive ones, and they don't work when the phone thinks it's at someones ear.
Screen protector and proximity sensor
I have installed on my HD Mini a very good quality screen protector. During phone call my screen became black like my ear is on the phone, but my phone is on the desk ! If I remove the screen protector the proximity sensor come back to work correctly. Any idea how to set-up or adjust proximity sensor sensitivity ?
Me too!
I have this problem too!
Your phones have a screen which is made of really good strong glass. Using a screen protector is useless. I have had a Hero (also a capacitive touchscreen phone) for 6 months and, while I do keep it in a holster, I have rubbed it on my shirt, dropped it and used my finger on it all day long. It still is spotless. Stop wasting money on protectors and just use the phone. And having a protector is bound to screw up the proximity sensor.
As far as it not recognizing that the phone is not against your ear.... that is a matter for the service department to solve since it seems like a hardware fault.
Really strange! I've a screen protector but don't have this problem... the sensor works fine!!!
bellor
It's made out of plastic, really easy to make scratch. And it's very fingerprint attractive. So glossy filter is really good solution.
BeemerZ1
Same problem, proximity sensor work really weird.
Hi guys, I have the same problem on my HTC HD Mini, when you make a call the screen goes black and will not allow to end call. I have to take battery out to make it work again. I was looking at the registry tweaks for HTC HD2 (leo) and am wondering if those tweaks will work on my mini.
Please, if anyone has a solution, put it on here, have even tried replacing the glass to resolve but not working still.
Same problem. I tried an experiment... when i'm in a light room, works. when i'm in a dark room doesn't work. Really stupid... without light doesn't work!!
If you would, try to put the mini under light when is in calling...
In fact, that's quite normal. If you're calling in a dark room, how do you expect that your phone can "see" the difference between the darkness of your ears and the darkness of the room?
Are you using a screen protector?
I used to have the same issue. But once I remove the screen protector the screen turns back on straight after a phone call.
I believe that the proximity sensor is confused and is affected by having an object pasted over it.
so if someone could experiment with just removing he corner of the screen protector to avoid the sensor, you will not have a issue.
I am using the mini with a screen protector and it has been fine in my pocket...but I am not saying you should try!
My 2 cents!
S-ed said:
bellor
It's made out of plastic, really easy to make scratch. And it's very fingerprint attractive. So glossy filter is really good solution.
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Click to collapse
its made of carbonized whatever mixture just like any other capacitive screen and no theres no way to scratch that thing, iam wearing it in a pocket together with my keys since i bought it and theres no single scratch there, yet the fingerprint thing is very annoying indeed but thats because the material of the screen is very very close to glass.
fongyiktze said:
I used to have the same issue. But once I remove the screen protector the screen turns back on straight after a phone call.
I believe that the proximity sensor is confused and is affected by having an object pasted over it.
so if someone could experiment with just removing he corner of the screen protector to avoid the sensor, you will not have a issue.
I am using the mini with a screen protector and it has been fine in my pocket...but I am not saying you should try!
My 2 cents!
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The lcd and digitiser have been replaced and there is no screen protector on the device. I purchased the lcd and digitiser as a complete unit so as not to have any issues.
The seller reassures me that the product was brand new and had been fully tested. I no longer have the old pieces to test against but this problem seems quite common from the threads on here and gsm forum.
Any solutions or ideas for resolution greatly appreciated, near to pulling all my hair out!!!!!!!!
I have screen protector and I do not have any problem with sensor. Everything works great..
i have the same problem as you.. when i am in a call i cant end it because my screen is black all the time.the only solution i found is when i call i turn the speaker on.please help us
p.s where on the screen is the proximity sensor??
spithash said:
i have the same problem as you.. when i am in a call i cant end it because my screen is black all the time.the only solution i found is when i call i turn the speaker on.please help us
p.s where on the screen is the proximity sensor??
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Click to collapse
up on right side
_Madmatt said:
In fact, that's quite normal. If you're calling in a dark room, how do you expect that your phone can "see" the difference between the darkness of your ears and the darkness of the room?
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Yes I know... I meant that only works in bright light conditions, such as directly under a lamp or sunlight. in a room or just the shade does not work. So it's "only"a matter of adjusting the sensitivity of the light sensor. I do not even understand how it can be made this "proximity sensor", all I know is that it works with light. Rather, there is a program like the shake'n wake can use?
I have this annoying problem, too.
But I have to say: I have NO screen protectror, and: the divece was repaired by arvato-Services after a broken display. And I didn't have this problem before!
Sometimes i seems to help to puff serveral times into the loudspeeker, so that the screen returns and I'm able tu hang up the call. But sometimes it doesn't works, and if I had spoken to a mailbox (and the other end didn't hang up, so that i MUST hang up) the last solution was to remove the battery.
If there is a way to disable the sensor (i.e. in the registry)?
kind regards
Ye same thing, Mine will only bring the screen back during a call if it is under a very bright light.
Any ideas yet?

Weird in call behavior

While im in a call on my G2 randomly the call will end or it will get muted or it will go on speaker phone. It seems like there is a proximity sensor or a light sensor in the upper left of the phone and randomly it freaks out mid call and turns on the screen and my cheek hits some of the touch buttons. It is very annoying. Randomly ill be in a conversation with my girlfriend and it will hang up -_-. maybe when we get root access or more api access to that sensor we can turn it down or something like that. Anyone else having a similar problem?
ChaosXIII said:
While im in a call on my G2 randomly the call will end or it will get muted or it will go on speaker phone. It seems like there is a proximity sensor or a light sensor in the upper left of the phone and randomly it freaks out mid call and turns on the screen and my cheek hits some of the touch buttons. It is very annoying. Randomly ill be in a conversation with my girlfriend and it will hang up -_-. maybe when we get root access or more api access to that sensor we can turn it down or something like that. Anyone else having a similar problem?
Click to expand...
Click to collapse
This is a common problem with smartphones that use proximity sensors. Whether or not you get this problem depends on how you hold your phone to your head and possibly whether you have long hair (there is some argument about that). Some phones also do have more problems than others, suggesting it might be related to programming of the proximity sensitivity/hysteresis.
I see. I actually do have long hair... that could be a factor. My hair could be moving across it or moving and it could be triggering the sensor. Maybe once we get root access we can see if there is a way to disable the sensor altogether for calls. I like the auto back light feature but so far in calls it is very annoying. Shouldn't be too hard i think.
One thing I like to do is cover the top part where the sensor is first with my ear / side of my head then place the rest of the phone on the side if my face. So angling it basically, whole process takes about 2 secs. Hope this helps.
fRom Snugs G2 ^.^
I have the same problem too, its annoying. What I do is that I try to keep the sensor area (top left of the phone) as close as possible to my case, also as covered as possible. Kepp the bottom half of the face a little bit away from the face (cheek). - this way you wont set off any on screen buttons if light does get through the sensor.

Screen lock does not lock during a call

Hey!
You know how the g2 locks the screen when u are in the middle of a call, so u wouldn't accidentally push a button with your cheeck/ear? Well sometimes (and quite often too) it stops locking, probably thinking that I moved the phone away from my face.. and the it relocks it the next second.. well most of the times it unlocks, I push the mute button or I hang up alltogether.... its getting rlly frustrating, and I was wondering if anyone is having the same problem..
Sent from my T-Mobile G2 using XDA App
Are you outside or in bright light when this is happening?
The proximity sensor (the thing that controls this function) is in the upper left hand corner of the phone, above the display area. Basically if light hits it, on comes the screen. No light, no screen. Put your phone on a desk/table and make a call to voice mail or something, and then move your finger over the proximity sensor. Then move it away... You should be able to make the screen go on & off by passing your finger over the sensor. If this does not work, then perhaps your sensor is bad.
Some have had problems when making calls outside, because the light gets in between their face and the phone, hits the sensor, activating the screen.
Steve Jobs would tell you to hold the phone in your left hand. (It works better that way.)
Thanks! That's helpful.. I tried the finger test and it seems to work fine... when I'm holding the phone next to my ear with the sensor TOUCHING my ear, ii flickers on and off =S
Sent from my T-Mobile G2 using XDA App

Back plate vibrates when loud sounds come from the speaker

I just bought an S5 today and I have noticed something that kinda annoys me (I'm upgrading from an S3, and I didn't notice this on that model).
So, what happens is that if I have Touch Sounds [Play sound when making screen selection] enabled, and I have a finger on the back of the phone, somewhere between the speaker and the SAMSUNG logo, every time I make a selection on the screen, the case vibrates and I feel it slightly vibrating under my finger that holds the back of the phone (by the way, I have disabled the haptic feedback, so it's purely due to the sound from the speaker).
My question is: is this a general issue? Does it happen to you?
Sounds like improperly locked cover. Try pressing firmly around the edges of the cover and around the camera area.
It happens to me too. Nothing to worry about.
Sent from my SM-G900T using Tapatalk
It's because waterproof and seals....
The vibration is due to the camera auto focus mechanism. It is completely normal.
Sent from my SAMSUNG-SM-G900A using Tapatalk
I have the S5 Active and when I play music the metal back plate vibrates and (lacking a better way to describe it) makes my finger tips hurt when Im holding it.
I somewhat fixed it by puting a couple apropriately sized pieces of paper inside the back, but this is far from ideal. My idea was to ground the middle of the back plate to the phone. Anyone have any other ideas that might not create a bulge.

Proximity sensor not registering movement/doesn't turn the screen back on

Hi,
Lately i have been noticing that the proximity sensor on calls on my s5 is not working properly. Once i answer/make a call, when i place the phone in my ear it shuts down the screen but the problem is when i take it away from my ear, the screen doesn't turn back on.
I tried the the testing menus (*#0*# or something like that) and when i placed my finger close to the sensor it detected, going green and vibrating but it doesn't go away from that state.
The only thing that changed was that i applied a glass screen protector a few days ago and im thinking it could be that, but its strange because its only when i back away from the screen that it doesn't register, so i don't know if that or not. Also, the protector is properly aligned and the edges are not on top of the sensor.
Anyone experienced this on their s5?
griffin_1 said:
Hi,
Lately i have been noticing that the proximity sensor on calls on my s5 is not working properly. Once i answer/make a call, when i place the phone in my ear it shuts down the screen but the problem is when i take it away from my ear, the screen doesn't turn back on.
I tried the the testing menus (*#0*# or something like that) and when i placed my finger close to the sensor it detected, going green and vibrating but it doesn't go away from that state.
The only thing that changed was that i applied a glass screen protector a few days ago and im thinking it could be that, but its strange because its only when i back away from the screen that it doesn't register, so i don't know if that or not. Also, the protector is properly aligned and the edges are not on top of the sensor.
Anyone experienced this on their s5?
Click to expand...
Click to collapse
You have to change the proximity sensor or cancel it(cutting the flat)
I ended up removing the screen protector and it went back to working properly =/ I can't really put it back on now because it attracted specks of dust and it doesn't glue well now =/
Cutting it flat means it deactivate it? Because i find it useful for phone calls
griffin_1 said:
I ended up removing the screen protector and it went back to working properly =/ I can't really put it back on now because it attracted specks of dust and it doesn't glue well now =/
Cutting it flat means it deactivate it? Because i find it useful for phone calls
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Click to collapse
Cutting it means deactivate fully, even in calls display stay on.

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