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I am urgently in need of someone who can solve this network problem I have been having. Right now I can not access any mobile network with this phone.
I am using an Atrix 4g unlocked and rooted.
Basically, my problem is that my phone has been asking me for a "SIM network unlock PIN" every since my time in Italy.
I recently went to Italy 2 weeks ago, and came back yesterday. On my first day in Italy I bought an Italian SIM card from the Mobile Network company Tre, a company similar to AT&T. When I replaced my AT&T network card with the Tre one, it asked for the SIM network unlock pin. Seeing that I did not have a code on me at the time, and after trying several numbers given to my by Tre, I replaced the tre card with my original AT&T SIM card. I later learned that my phone was not international and I unfortunately did not call AT&T ahead to unlock it, causing the phone to lock network access. I learned that this is a security feature in case your phone is stolen.
I'm asking for your help because I spent literally over an hour with tier one and tier two support of both AT&T and Motorola technical support all telling me the same BS.
Before calling any support numbers, I went to an AT&T branch, and I told them the situation. They replaced my AT&T SIM card with a new one, yet the phone still asked for the SIM network unlock PIN. They then told me to call support and ask them about a subsidy unlock code. AT&T phone support gave me multiple codes to unlock the phone, but none of them worked. All of the SIM and IMEP numbers on the phone were correct in their systems too. After telling me exactly the same thing as tier 1 support, AT&T tier 2 then transferred me to common Motorola support tier 1 support. Motorola only told me to hard reset the phone, which I do multiple times every time I update your firmware anyway. The last hard reset I did to my device was literally 30 minutes before I called technical support. They then told me that the only thing I could do is to replace the phone under warranty with either motorola or AT&T.
However, I am in a pickel becuase my phone is completly unlocked, rooted, has CFW/kernel, etc...and I think that wards the warranty.
I have been using this same firmware ever since I got this phone during the last summer, and it has been working perfectly. After I put in the Italian SIM card, the network locks. I have no where else to turn but to an expert here on xda.
Is there anything I can do? The only thing I can think of is to tell my story to a nonobservant AT&T guy over at a store and ask him to replace it. However, I don't know what would happen if they found out my phone is unlocked and they gave me a new phone under warranty before realizing this...
Thanks
eurosport360 said:
I am urgently in need of someone who can solve this network problem I have been having. Right now I can not access any mobile network with this phone.
I am using an Atrix 4g unlocked and rooted.
Basically, my problem is that my phone has been asking me for a "SIM network unlock PIN" every since my time in Italy.
I recently went to Italy 2 weeks ago, and came back yesterday. On my first day in Italy I bought an Italian SIM card from the Mobile Network company Tre, a company similar to AT&T. When I replaced my AT&T network card with the Tre one, it asked for the SIM network unlock pin. Seeing that I did not have a code on me at the time, and after trying several numbers given to my by Tre, I replaced the tre card with my original AT&T SIM card. I later learned that my phone was not international and I unfortunately did not call AT&T ahead to unlock it, causing the phone to lock network access. I learned that this is a security feature in case your phone is stolen.
I'm asking for your help because I spent literally over an hour with tier one and tier two support of both AT&T and Motorola technical support all telling me the same BS.
Before calling any support numbers, I went to an AT&T branch, and I told them the situation. They replaced my AT&T SIM card with a new one, yet the phone still asked for the SIM network unlock PIN. They then told me to call support and ask them about a subsidy unlock code. AT&T phone support gave me multiple codes to unlock the phone, but none of them worked. All of the SIM and IMEP numbers on the phone were correct in their systems too. After telling me exactly the same thing as tier 1 support, AT&T tier 2 then transferred me to common Motorola support tier 1 support. Motorola only told me to hard reset the phone, which I do multiple times every time I update your firmware anyway. The last hard reset I did to my device was literally 30 minutes before I called technical support. They then told me that the only thing I could do is to replace the phone under warranty with either motorola or AT&T.
However, I am in a pickel becuase my phone is completly unlocked, rooted, has CFW/kernel, etc...and I think that wards the warranty.
I have been using this same firmware ever since I got this phone during the last summer, and it has been working perfectly. After I put in the Italian SIM card, the network locks. I have no where else to turn but to an expert here on xda.
Is there anything I can do? The only thing I can think of is to tell my story to a nonobservant AT&T guy over at a store and ask him to replace it. However, I don't know what would happen if they found out my phone is unlocked and they gave me a new phone under warranty before realizing this...
Thanks
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Ahh, perm SIM locked.
Pretty sure that has to go back to the manufacturer to be fixed, if it can be fixed at all.
Just go ask for a replacement, they shouldn't be able to unlock it anyways.
Longcat14 said:
Ahh, perm SIM locked.
Pretty sure that has to go back to the manufacturer to be fixed, if it can be fixed at all.
Just go ask for a replacement, they shouldn't be able to unlock it anyways.
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thanks for the reply.
However, two things:
1) I thought it might be permanent, but I was not sure. Back in Italy I remember the phone giving me a certain number of try's, so I now that I think of it I might have exceeded that, causing it to perm lock. Is there any other way in telling if it's perm locked?
2) Also, one of my concerns is that AT&T will see that my phone is unlocked and rooted and all of that, thus warding the warranty and the replacement. I'm thinking that maybe after I give them this phone and I get a new one, they look at the old phone in the future and will see that its rooted and unlocked. Is this possible or what?
eurosport360 said:
thanks for the reply.
However, two things:
1) I thought it might be permanent, but I was not sure. Back in Italy I remember the phone giving me a certain number of try's, so I now that I think of it I might have exceeded that, causing it to perm lock. Is there any other way in telling if it's perm locked?
2) Also, one of my concerns is that AT&T will see that my phone is unlocked and rooted and all of that, thus warding the warranty and the replacement. I'm thinking that maybe after I give them this phone and I get a new one, they look at the old phone in the future and will see that its rooted and unlocked. Is this possible or what?
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1) Just putting your sim card in and having the phone not respond pretty much sums up the sim lock.
2) I would at least revert the phone back to stock. AFAIK, unlocking the bootloader burned some sort of efuse so returning it back to a true factory state is "technically" impossible, but I do remember seeing that you could at least relock(?) and removed the unlocked notification at boot. I believe you should still be able to access the phone even when the sim has been locked, just start it without a sim card in place. If you can bring it back to an AT&T build, I think you'll be okay if you're still under warranty.
Just remember that next time you travel, either have an unlocked GSM phone or get a sim subsidy code from the carrier that the phone is linked to.
Would getting a code from cellunlock.net work? Or is their code the same as the ones given to me by AT&T tech support?
AT&T tech support gave me three '8 digit numbers', which were randomly generated. None of those worked. DO you think a cellunlock number would work?
Also, I am reading up on some forums saying that people in my situation (who's phone does not accept any SIM card and still askes for the code), can get the phone to accept some codes by reverting to stock firmware and radio. This is by .sbf though....
If things haven't changed, I believe the sim subsidy unlock would only clear the phone for the next foreign sim card placed in the phone whereas a real unlock code would completely unlock the code. Once your phone has been locked though, I don't think that code will be of use anymore.
It wouldn't hurt to try to sbf back to a stock build provided you follow the proper instructions to not get the x1000 hard bricks. Aside from trying that, I would think your best bet would be to just get the phone exchanged under warranty.
Sent from my Galaxy Nexus using Tapatalk
SIM lock
Looks like you have locked your SIM. Since you have rooted your phone you voided your warranty , best bet is look for SIM unlock code from online probably ebay will give you cheaper options, try them if worked great if not then there is a tool to root/unroot any android device, I will post the download link once i find. restore the device to factory settings if it permits and unroot back . then claim for replacement.
Hi i just unlock my device after hours of investigation. You have to change the baseband. Here is what you have to do. Flash the baseband to the ones from brazil (search in google sbf not the zip ones), after the process you can put it back to the usa at&t radio. Ones you change to tha brazil radio (wipe always before changes radio), put one sim card of another provider and voila, the code will work. You need to have your phone with no registration of motoblur at all.
I hope it will help you.
Enviado desde mi MB860 usando Tapatalk 2
kemoli said:
Hi i just unlock my device after hours of investigation. You have to change the baseband. Here is what you have to do. Flash the baseband to the ones from brazil (search in google sbf not the zip ones), after the process you can put it back to the usa at&t radio. Ones you change to tha brazil radio (wipe always before changes radio), put one sim card of another provider and voila, the code will work. You need to have your phone with no registration of motoblur at all.
I hope it will help you.
Enviado desde mi MB860 usando Tapatalk 2
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Hey this metod works with an lg p930 too?
I recently bought the phone brand new - Verizon version XT1609 but I intended to use a postpaid SIM card with it. Did not activate the SIM card that it came with. Now, using a postpaid SIM card, I can send messages but cannot make or take calls, or even use data. When I check the cellular network state (under SIM status in About Phone), it tells me that I am disconnected. It's my first time buying a prepaid-compatible phone so I'm not sure what the best solution is. I'm guessing Verizon is trying to block my SIM card because it's supposed to work with a prepaid SIM card?
Appreciate any input from you guys. Thanks!
VZW is blocking you. You *may* get lucky and get a friendly tech support agent that would be willing to activate the phone post paid. I was able to do this with an old moto E, but then failed again with a moto g4. Your sim likely also has a lock on it now, you you will have to call VZW for your sim to work in a prepaid phone.
Give them a call and play dumb, you may get lucky.
Same
Hey yeah,
Same this happened to me. It literally took a week to get a support agent to fix it. When I got him though it took all of 20 minutes. Most agents will insist it cannot be done but it can. Just keep asking for a supervisor. Although, the guy who did fix it wasn't a MOD. I was given bad info from the original chat support agent I spoke to when I asked if I could do this in the first place. That dude was yeah it's no problem. But it actually is a huge issue. However, keep at it and it can be done. Hope this helps.
I wasn't very lucky.
My postpaid SIM card really was blocked. They said I had to activate the phone on a prepaid card first and then pay for 1 month (I couldn't even find the 30 dollar plan anymore.. so sneaky) before I can have it used for postpaid. I might as well have gotten it unlocked lol. Thanks everyone!
I'm new to this, so bear with me.
I purchased a refurbished Galaxy S8 on Amazon, and it came with T-Mobile branded firmware. After a bit of googling, I followed these instructions to flash with G950U1 firmware:
reddit /r/GalaxyS8/comments/6dtr4f/bloat_free_flash_for_snapdragon_s8_available/
After setup, I took the sim out of my old Droid Turbo and put it in the S8. An overlay comes up and prompts, "Enter network unlock code."
How do I enable this device for use on Verizon -- do I need to get a code from Verizon or T-Mobile?
Edit: Additionally, please let me know if I'm going down the wrong path entirely. I have read very mixed reviews about which features (VoLTE or WIFI calling) do or do not work when using G950U1. Should I just get the Verizon branded software and deal with the bloat? Will that not resolve the network unlock code problem?
TestBench said:
I'm new to this, so bear with me.
I purchased a refurbished Galaxy S8 on Amazon, and it came with T-Mobile branded firmware. After a bit of googling, I followed these instructions to flash with G950U1 firmware:
reddit /r/GalaxyS8/comments/6dtr4f/bloat_free_flash_for_snapdragon_s8_available/
After setup, I took the sim out of my old Droid Turbo and put it in the S8. An overlay comes up and prompts, "Enter network unlock code."
How do I enable this device for use on Verizon -- do I need to get a code from Verizon or T-Mobile?
Edit: Additionally, please let me know if I'm going down the wrong path entirely. I have read very mixed reviews about which features (VoLTE or WIFI calling) do or do not work when using G950U1. Should I just get the Verizon branded software and deal with the bloat? Will that not resolve the network unlock code problem?
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Your phone is not SIM unlocked. Flashing will not do anything for that. All flashing does is remove or add carrier specific features and bloatware.
2 choices, get tmobile to unlock it or pay someone on eBay for codes.
I had similar issue but on different phone I found following solutions from XDA developer how it could help you
there are 2 methods to network unlock your phone, 1 is try to contact with service center hope they will help you
if first method didn't worked for you then you have pay little fee to any unlocking service provider someone recommended to use safeunlockcode recently I have order an code to get my phone unlocked if you are interested then you can also try them out
Hi XDA,
I was wondering if there is a way to unlock/openline both sim card slot in other networks.
My Samsung s8 is lock in Smart carrier network here in Philippines.
I am aware of the flashing but i not a tech guy so I might need step by step procedure and the resources needed to do so because i do not know which firmware to use and to be sure not to kill my phone. Hehe
I searched for openline precedures for SM-G950FD variant here but no luck what i found are for other variants.
Hope you can help me.
Thanks in advance!
Have you tried contacting your network carrier to do the unlocking for you?
As a side note, I don't recommend trying to unlock this phone via unlocking codes as Dual SIM devices are usually problematic when it comes to this sort of unlocking.
RossTeagan said:
Have you tried contacting your network carrier to do the unlocking for you?
As a side note, I don't recommend trying to unlock this phone via unlocking codes as Dual SIM devices are usually problematic when it comes to this sort of unlocking.
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Sorry but I dont not recall that there are such services offered in our network carriers here, thats why people like me we seek help in forums and service shop that dont have 100% asurance of good result.
Thats to bad, so i will be unable to use the 2nd sim card slot anymore but can still use it as memory card slot? Anyways thats fine with me because 2nd sim card slot is also locked in the same carrier.
I dont know the point of locking both sim card slot, what would i even do with the 2 sim card with the same network? Hahahaha
up on this one. thanks
Networks lock the whole device, so they don't care if the device at hand is a single or dual SIM.
However, this becomes an issue only when trying to unlock the phone by unlocking codes. But, bear in mind that you could still unlock the phone but by other means. You could try an unlock via USB in your local phone repair shop.
You have to try.
Also, can you let me know where are you trying to use this phone (with what SIM card)?
RossTeagan said:
Networks lock the whole device, so they don't care if the device at hand is a single or dual SIM.
However, this becomes an issue only when trying to unlock the phone by unlocking codes. But, bear in mind that you could still unlock the phone but by other means. You could try an unlock via USB in your local phone repair shop.
You have to try.
Also, can you let me know where are you trying to use this phone (with what SIM card)?
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Alright! I should just unlock it as a whole.
Is there a way i could just do it myself, i dont really trust those repair shop because of bad experience.
I am new to this unlock thing but i rooted several phones way back and flash in odin, so i think i might able do it.
The phone is Smart Communications locked an i also want to use it in Globe Telecoms.
Check other forum threads, I am sure you will find information on how to do it yourself.
Smart said that the 2nd sim slot is open to all networks as long as you have sim 1 as smart or sun. I emailed their support. So it may be trustworthy. Have you tried yet?
how did you resolve this problem sir? i have the same scenario but the difference is my phone is globe locked and i want it unlocked to use smart i have the code for unlocking the sim and when i did unlocked it i can use different sims now but the problem is i cannot use the data. it is greyed out. any inputs?
Hi,
First off, thanks to everyone that keeps this place running and helpful. I don't post here often because i don't mind doing my own research. So, Secondly...
My buddy bought me a Verizon Moto G4 Play for Christmas. Its a nice little phone. Anyway, I met Verizons criteria for unlocking the phone and they gave me the code. Their directions, told to me by a few csrs ( you know how it is, you rarely get the right answer the first time) was to put a sim from a different carrier in the phone, power it up and the phone will recognize the foreign sim causing thr phone yo open a network unlock code box. Enter the code, press ok, and the phone is unlocked.
Sounds like an easy plan except the box never appears.
If i put an active tmobile sim in and then look ay the phones stats under settings, all the right info is there. Network name, network state, the sims phone number....but the phone wont dial nor surf the web. There is notification saying this is not a Verizon sim.
I have spent hours here searching and reading. I am stuck. I am pretty skillful now, thanks to you guys, and have rootrd, modified, and even gotten viper4you to work on 6 phones and 3 tablets but now I ask for your help. I know .y Samsung s all dave a dialer code to get to the network areas but i sure as hell cant find a thing for this phone.
So, in summary, Moto G4 play, unlocking code from Verizon. No way to use or enter the code. Help??
Never mind. I figured it out. Big deal, data only. Its a Verizon phone till the end.