Hi, I've seen where some users have reported success getting VoLTE to work on the OP 6 on AT&T, but I have not had the same success in the OP 6T. I followed the same steps and enabled it on the phone, which now shows that it should use VoLTE when available. I have also spent many (painful) hours in the phone with AT&T trying to resolve this issue, all without success. Has anyone else been able to get this to work, and confirmed that LTE data is still presented when in a call?
Thanks in advance!
I have the McLaren version and with TMobile and I can confirm that it is using VoLTE see picture below.
"technically" I'm using at&t, but it's a tracfone sim via Straight Talk. I enabled it for both VoLTE & VoWifi, and the LTE one took off but the wifi version did not.
I DID notice the difference in call quality. Much better audio response.
Yeah. I'm on AT&T and I got VoLTE working. I just made a call and did a speed test while on the call. Everything indicated it was still on LTE.
sharksfan7 said:
Yeah. I'm on AT&T and I got VoLTE working. I just made a call and did a speed test while on the call. Everything indicated it was still on LTE.
Click to expand...
Click to collapse
What steps did you perform to make it work?
nictabor said:
What steps did you perform to make it work?
Click to expand...
Click to collapse
I had issues with VoLTE when I first got phone. Read my post from another thread. Basically had to wait for AT&T to get my line provisioned correctly. Don't know exactly what needed to be changed/activated.
sharksfan7 said:
I got my 6T on Friday. Used @crowsnestitsupport's instructions for the *#800# trick to get the VoLTE & WiFi calling settings to show. Popped in my sim. Had LTE data but didn't get VoLTE & couldn't get AT&T's VVM app to activate. Called support, ended up giving them my IMEI and not surprisingly it came up as Unknown Device. Guy basically said until the system can recognize the device there was nothing he could do to get VoLTE & VVM working. However after I got off the phone, I quickly realized I no longer had any mobile data at all. Called back, spoke to another rep, and she tried for an hour to get my data back. She wasn't able to. She had to escalate the issue and said it could take 24 hours or more to resolve. I figured out that if I changed APN from ATT Nextgenphone to ATT Phone I could at least have some mobile data, albeit only 3G. Wasn't until Sunday afternoon that LTE came back online including VoLTE. I don't know what had to change to get it all working. Just glad that it is now. Still no WiFi calling but I don't expect to get that.
Click to expand...
Click to collapse
sharksfan7 said:
I had issues with VoLTE when I first got phone. Read my post from another thread. Basically had to wait for AT&T to get my line provisioned correctly. Don't know exactly what needed to be changed/activated.
Click to expand...
Click to collapse
Thanks. I did all of that, and I've called AT&T, but I still haven't had any luck.
sharksfan7 said:
I had issues with VoLTE when I first got phone. Read my post from another thread. Basically had to wait for AT&T to get my line provisioned correctly. Don't know exactly what needed to be changed/activated.
Click to expand...
Click to collapse
It's well documented that that doesn't work, doesn't change anything. I spent two years with the OP5 and 5t trying to get them to enable VOLTE, in about 12 different ways and it never worked. Either you were on WIFI or just really, really special.
xgerryx said:
It's well documented that that doesn't work, doesn't change anything. I spent two years with the OP5 and 5t trying to get them to enable VOLTE, in about 12 different ways and it never worked. Either you were on WIFI or just really, really special.
Click to expand...
Click to collapse
Yeah, OK. Whatever you say.
@nictabor Disregard everything I said. Gerry says it doesn't work. All the indicators on my phone that show VoLTE working must be wrong.
sharksfan7 said:
Yeah, OK. Whatever you say.
@nictabor Disregard everything I said. Gerry says it doesn't work. All the indicators on my phone that show VoLTE working must be wrong.
Click to expand...
Click to collapse
You can search the bazillion threads on this exact topic that already exist in all of the OP forums if you want. Just telling you my experience and summarizing the other threads. Glad yours works though.
sharksfan7 said:
Yeah, OK. Whatever you say.
@nictabor Disregard everything I said. Gerry says it doesn't work. All the indicators on my phone that show VoLTE working must be wrong.
Click to expand...
Click to collapse
I appreciate the feedback, just wish I could get it working on mine. As much as I hate the experience, I'm thinking it might just be worth going to the AT&T store just to get them to use my SIM in one of their devices just to get VoLTE working on the line (and/or verify it works on one of their with it already activated)
xgerryx said:
It's well documented that that doesn't work, doesn't change anything. I spent two years with the OP5 and 5t trying to get them to enable VOLTE, in about 12 different ways and it never worked. Either you were on WIFI or just really, really special.
Click to expand...
Click to collapse
So, I can now confirm that VoLTE works on the 6T. Basically, the system requires HDVoice to get VoLTE working. The solution? I bought a $25 AT&T Prepaid junk phone and enabled HDVoice and WiFi calling on my SIM. After that, I switched the SIM back in to my 6T and it is now working.
nictabor said:
So, I can now confirm that VoLTE works on the 6T. Basically, the system requires HDVoice to get VoLTE working. The solution? I bought a $25 AT&T Prepaid junk phone and enabled HDVoice and WiFi calling on my SIM. After that, I switched the SIM back in to my 6T and it is now working.
Click to expand...
Click to collapse
Then why didn't you call AT&T to enable both features directly?
Sent from my ONEPLUS 6T using Tapatalk
ma678 said:
Then why didn't you call AT&T to enable both features directly?
Click to expand...
Click to collapse
I did, numerous times. They submitted my IMEI to enable the features, and I was told that everything was set up correctly. Upon their recommendation, I went as far as sending my brand new 6T back and buying another one. It didn't matter how many people I talked to, it didn't work until after I used the junk phone to first get it working on the line.
nictabor said:
I did, numerous times. They submitted my IMEI to enable the features, and I was told that everything was set up correctly. Upon their recommendation, I went as far as sending my brand new 6T back and buying another one. It didn't matter how many people I talked to, it didn't work until after I used the junk phone to first get it working on the line.
Click to expand...
Click to collapse
I can make VoLTE or vowifi calls with my sim on other device, but once I switch to 6T, none of features works.
Sent from my ONEPLUS 6T using Tapatalk
ma678 said:
I can make VoLTE or vowifi calls with my sim on other device, but once I switch to 6T, none of features works.
Click to expand...
Click to collapse
When I first swapped it worked and then stopped. I had to put the SIM back in the AT&T phone and again enabled VoWiFi. I then pulled the battery, turned on the 6T, and inserted the SIM. It's been working on the 6T since.
Sorry to revive an old thread, but has anyone found out exactly what to do to get this working?
VoLTE was working perfectly on my 3T, albeit the only way to make the switches appear was with the VoEnabler module in Magisk.. but once they appeared, all I had to do was turn it on, and VoLTE was up and running. I tried the same thing on this phone after putting my SIM in, directly from the 3T; it worked for a few minutes, then the status bar icon disappeared and calls drop my connection to 3G, then go back to LTE once the call is over.. so clearly it has turned itself can off.
I then put my SIM card into my wife's At&t branded Galaxy s9, and after a few minutes VoLTE was working, using my SIM in her phone. I popped my SIM back into my phone, VoLTE was back working... Except, just as before, after a few minutes it stopped.
One thing I've noticed, while working correctly, under the IMS Service Status menu selection in the *#*#4636#*#* dialer menu -> Phone Information, it shows IMS Registration: Registered. Voice over LTE: available... But once it stops working, it says not registered, and unavailable respectively...
Since there are apparently people who seem to have it working, what am I not doing?
Could it be that the phone I put my SIM card into, is currently in use by someone else; someone else who also is provisioned for VoLTE? But what would be the reason it decided to stop working on my 6T and not my 3T? I used the same procedure to trigger VoLTE working on my 3T, and it never stopped working as it is doing on my 6T.
We work opposite shifts, and I used my few minutes we see each other a day to put my SIM in her phone then back into my 6T, I didn't put it in my 3T, which I will do next time I see her.. just to see if the 3T will hold onto VoLTE; that way I'll know for sure if it's something the 6T is doing differently than my 3T, or if I just got lucky before...
Any input or suggestions are welcome..
Edit:
Called AT&T customer service, put my SIM in the S9 and said I was unable to activate either WiFi calling or HD Voice, yet my wife's SIM in the same phone works.. they said that for some reason, my SIM was apparently attached to a non at&t Galaxy s9, she changed the IMEI associated with my SIM card and it's all good now.
With AT&T, If i enable VoLTE, i did not see the "HD" icon when making call. If i disable VoLTE, i see the the "HD" icon. Why is it backward?
ysfk7 said:
With AT&T, If i enable VoLTE, i did not see the "HD" icon when making call. If i disable VoLTE, i see the the "HD" icon. Why is it backward?
Click to expand...
Click to collapse
Opposite for me... The HD icon only appears when I have VoLTE on, as shown.. perhaps something to do with using 2 SIM cards?
I got volte and vowifi enabled and only problem is that i cant see the volte icon on status bar.
Related
BLUF:
If your Verizon account does NOT have HD Voice enabled and the essential phone has "Enhanced 4G LTE Mode" enabled (which is a default setting) you may not be able to make/receive phone calls.
I had an older phone running a lineage fork that did NOT support HD Voice. For whatever reason that also means it isn't enabled on my Verizon account. It doesn't cost anything extra and isn't plan specific but until you enable on a phone (says VZW Tech) the setting stays off.
When I put my SIM into the new Essential phone I could make calls but it would NOT find a new tower. IF i was driving any distance I had to reboot the phone completely to get data or make calls.
As of a few days ago my data was always working (LTE+) but suddenly I could not make or receive any calls. Again, texting, internet, etc. was fine. (yes wifi was off to test this =)
I was on with VZW support trying to fix this when my essential trouble ticket was answered with:
Given that you are getting the LTE+ icon already, can you try this step and see if it helps:
Go to Settings -> More -> Cellular Networks
Disable "Enhanced 4G LTE Mode"
Make a phone call
Return to the Settings menu and re-enable Enhanced 4G LTE Mode
Click to expand...
Click to collapse
VZW said give it a try lets see. With it "off" I could suddenly make calls. With it back on I couldn't again.
VZW said I bet that's what we call "HD Voice" and I see its not enabled on your phone. He enabled it. I rebooted. Everything works again with that setting on or off.
I emailed this back to essential just to let them know what I did with VZW and got reply:
My understanding was "HD voice" was enabled on all smartphone accounts with Verizon, but I will add that as a step to check in the future.
Click to expand...
Click to collapse
I've been troubleshooting this with VZW and Essential for a while so very happy to find fix. I also went out and got a brand new SIM but that also didn't help. Both new and old sim worked in old phone fine but in essential no luck.
I had at first though unlocking bootloader / rooting had done something . I wiped and reflashed this thing 4 times yesterday trying different things to no avail.
I know some other Verizon uses were having weird issues so wanted to share.
I'll prolly never get so lucky with tech support synergy again in my life... but at least this one time they were quickly helpful.
MODs: If this should be in "guides" instead please move or I can repost
-dt
@DHO
Sent from my PH-1 using Tapatalk
Funny.. i just enabled hd voice before switching to this phone.... Glad i did
Sent from my PH-1 using Tapatalk
rignfool said:
@DHO
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
Thanks for the tag, but unfortunately that didn't do it
WiFi calling was working fine with nougat, it doesn't work after I upgraded to Oreo. I have OB4 installed on the phone with T-Mobile USA. I am in remote place without T-Mobile signal. I put Sim card into my Nexus 6, Wi-Fi calling works fine.
So Oneplus team breaks Wi-Fi calling on Oreo?
I have TMobile and I'm on OOS 5.0.1, no issues with WiFi calling here.
Occasionally I will have to toggle airplane mode for it to work, but I had that issue before Oreo.
Still doesn't work on beta 5
HTC_FUZE said:
Still doesn't work on beta 5
Click to expand...
Click to collapse
Have you enabled WiFi calling in the Sim & Network settings?
If you are using Magisk v15.3 get module VoEnabler v1.1 created by Toucan.
I did not even seen option in the sim and network until I install this module...
I have no problems with US T-Mobile, although it does not work with German T-Mobile. In another thread it was explained that Oneplus and the respective carrier need an agreement to make it work. If your carrier doesn't have one, it will not work.
I don't have the option in Sim&Network for WiFi calling until I did fresh installation. Now it is working.
akxak said:
I have no problems with US T-Mobile, although it does not work with German T-Mobile. In another thread it was explained that Oneplus and the respective carrier need an agreement to make it work. If your carrier doesn't have one, it will not work.
Click to expand...
Click to collapse
That's true, without the agreement of German T-mobile no volte or vowi won't work. They want you to buy a galaxy s8 for example which is enabled for both...
It is really strange. WiFi calling option disappear after I switch on the cellular and then switch back to airplane mode.
HTC_FUZE said:
Still doesn't work on beta 5
Click to expand...
Click to collapse
If you are using magisk with OB5, flash VoEnabler and it works.
I know why. The t-mobile sim card must be selected for data.
HTC_FUZE said:
I know why. The t-mobile sim card must be selected for data.
Click to expand...
Click to collapse
You read answer / reply from other people? You talk alone and don't answer to users try help you. In XDA there a "Thanks" button or "Quote/Multi-Quote", i advise to use that.
Pho3nX said:
You read answer / reply from other people? You talk alone and don't answer to users try help you. In XDA there a "Thanks" button or "Quote/Multi-Quote", i advise to use that.
Click to expand...
Click to collapse
I am not talking alone, I am sharing my finding for all people so every one reading the topic can find the clues if they faces similar problem.
atistang said:
I have TMobile and I'm on OOS 5.0.1, no issues with WiFi calling here.
Occasionally I will have to toggle airplane mode for it to work, but I had that issue before Oreo.
Click to expand...
Click to collapse
i know this is a crazy old thread, but have you ever been able to fix this? i'm still having this issue even after ditching OOS and going to a custom ROM. this has to be a bug in the modem firmware, but i've reported it to OP and they seem uninterested in fixing it...
crackers8199 said:
i know this is a crazy old thread, but have you ever been able to fix this? i'm still having this issue even after ditching OOS and going to a custom ROM. this has to be a bug in the modem firmware, but i've reported it to OP and they seem uninterested in fixing it...
Click to expand...
Click to collapse
Nope. I even installed enterprise networking equipment in my home since and it seems to be better (probably placebo). I have also done a factory reset which didn't help.
It seems like I can always receive a call, but can only make a call 75% of the time. There has been times where I tried to call people I know several times when it was acting up, then I would message them telling them to call me and my phone rings minutes later.
What usually works (but not always) is to reboot the phone, then turn airplane mode on, wait a few minutes, then turn it back off.
atistang said:
Nope. I even installed enterprise networking equipment in my home since and it seems to be better (probably placebo). I have also done a factory reset which didn't help.
It seems like I can always receive a call, but can only make a call 75% of the time. There has been times where I tried to call people I know several times when it was acting up, then I would message them telling them to call me and my phone rings minutes later.
What usually works (but not always) is to reboot the phone, then turn airplane mode on, wait a few minutes, then turn it back off.
Click to expand...
Click to collapse
that may be a different issue then...mine always works when it's turned on, but seems to just stop working randomly for no reason. the vowifi and volte icons disappear, and the only way to get them back (and get it working again) is to toggle airplane mode or reboot the phone...
Sent from my ONEPLUS A5000 using Tapatalk
Before I updated via OTA to 8.1 the Essential was connecting to LTE without issue. Since 8,1 I have to connect to CDMA and 3g in order to user my Dialer, otherwise Server Error is generated. No calls in or out.
I wanted to downgrade Yes rebooted, factory reset, etc.
I searched google up and down with no real answers that work. How do I get Sideload working again? It has to be a simple configuration or driver problem I will assume.
Thanks
Im in the same situation you are in also im on 3g at 1.50mbs up & down i have searched every where....
Exxeviant said:
Im in the same situation you are in also im on 3g at 1.50mbs up & down i have searched every where....
Click to expand...
Click to collapse
Here you go
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
wolfu11 said:
Here you go
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
Click to expand...
Click to collapse
Thanks. Still stuck using 3G. I can connect to 4G/LTE but cannot make phone calls as I still get the Server Error, Try Again.
Bigdny said:
Thanks. Still stuck using 3G. I can connect to 4G/LTE but cannot make phone calls as I still get the Server Error, Try Again.
Click to expand...
Click to collapse
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
wolfhelm said:
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
Click to expand...
Click to collapse
Well I reset my PRL via *228 and sure enough selecting 4G/LTE does put us at LTE/wcdma but my phone functions perfectly. I do notice the menus are changed and I got a couple other options though now. See attached
wolfu11 said:
Well I reset my PRL via *228 and sure enough selecting 4G/LTE does put us at LTE/wcdma but my phone functions perfectly. I do notice the menus are changed and I got a couple other options though now. See attached
Click to expand...
Click to collapse
Yep those are how the menu should look for a device that's not locked to sprint. It seems to me there are some firmware files that prefer sprint in these beta builds, because even on other carriers (and more than one person has said this) you can see 'sprint' pop up in the bar or in the settings even when you arent on sprint.
Interesting that yours gives you the option of 'wifi calling provisioned', I cant get that to not be greyed out on mine.
wolfhelm said:
Yep those are how the menu should look for a device that's not locked to sprint. It seems to me there are some firmware files that prefer sprint in these beta builds, because even on other carriers (and more than one person has said this) you can see 'sprint' pop up in the bar or in the settings even when you arent on sprint.
Interesting that yours gives you the option of 'wifi calling provisioned', I cant get that to not be greyed out on mine.
Click to expand...
Click to collapse
Yeah I've screwed with this phone so much I don't know what I did LOL but now it shows wifi calling even in dialer. I'm not sure if it really works cuz I have a good signal so it never switches. My e911 address is set up from my Moto z and I do have a wear24 watch tied to this phone not sure if that's what triggered it. ? I did get a new SIM card on Monday as well because I was fighting with the vzw crap so I don't know exactly what triggered the WiFi calling.
wolfhelm said:
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
Click to expand...
Click to collapse
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Bigdny said:
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Click to expand...
Click to collapse
Are you on 8.0 or 8.1?
wolfhelm said:
Are you on 8.0 or 8.1?
Click to expand...
Click to collapse
I upgraded to 8.1 via OTA. No root, no rom.
Bigdny said:
I upgraded to 8.1 via OTA. No root, no rom.
Click to expand...
Click to collapse
That's where I'm at too... the one thing that might be different about this is I tried my old steps first before figuring out how to get it to work with these new ones... seems like a lot of effort, but it might be what is needed (or some amount of it) to get it all working. So try going through the old ones before the new ones (you probably dont need to *228 again since you just did)
My old steps linked here (these worked in 8.0, if they work for you in 8.1, more power to you, but they dont work for me):
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
I'm still routinely messing with it because I feel like the setting I have now prevents me from falling back to CDMA if LTE is unavailable for some reason. Fortunately that is a rarity for me... but I maintain that Essential has something in the ROM itself that is preferring sprint and I think it's screwing with us using Verizon.
wolfhelm said:
That's where I'm at too... the one thing that might be different about this is I tried my old steps first before figuring out how to get it to work with these new ones... seems like a lot of effort, but it might be what is needed (or some amount of it) to get it all working. So try going through the old ones before the new ones (you probably dont need to *228 again since you just did)
My old steps linked here (these worked in 8.0, if they work for you in 8.1, more power to you, but they dont work for me):
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
I'm still routinely messing with it because I feel like the setting I have now prevents me from falling back to CDMA if LTE is unavailable for some reason. Fortunately that is a rarity for me... but I maintain that Essential has something in the ROM itself that is preferring sprint and I think it's screwing with us using Verizon.
Click to expand...
Click to collapse
There is something there.
I've done that procedure.
If I go into the menu and play around it will try to connect to sprint even with a Verizon SIM. Go figure?
tech_head said:
There is something there.
I've done that procedure.
If I go into the menu and play around it will try to connect to sprint even with a Verizon SIM. Go figure?
Click to expand...
Click to collapse
Exactly. If I leave it on certain settings it'll actually sit there and tell me I'm connected to Sprint.
wolfhelm said:
Exactly. If I leave it on certain settings it'll actually sit there and tell me I'm connected to Sprint.
Click to expand...
Click to collapse
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
tech_head said:
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
Click to expand...
Click to collapse
That's a good point, I have reported as well.
tech_head said:
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
Click to expand...
Click to collapse
Doing the same right now. Just glad Im not the only one having the problem.
Bigdny said:
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Click to expand...
Click to collapse
Try turning off Enchanted 4G LTE Mode. It's possible going to 8.1 just reset this setting to on. This should only be on if you have HD Voice enabled on your line on Verizon (you'll have to call Verizon to enable it, it's a free feature).
This should fix server error on 4G, randomly connecting to Sprint is a separate issue.
UPDATE Now working
Took the advice from someone on Reddit who had the same problem. Ran to VZW store and received a new SIM. Without any programming on my end or reboot, back to LTE without issue. FINALLY. As soon as the rep popped in the SIM the essential connected on its own.
Bigdny said:
Took the advice from someone on Reddit who had the same problem. Ran to VZW store and received a new SIM. Without any programming on my end or reboot, back to LTE without issue. FINALLY. As soon as the rep popped in the SIM the essential connected on its own.
Click to expand...
Click to collapse
Just wanted to second this post that a new sim card is the key to solving this issue. In my case, I was using Red Pocket CDMA (VZW network), and I ran into the same problem. Red Pocket rep explained to me that my sim got provisioned to 3g only and that I needed a new sim to connect to LTE. As soon as we switched to a new sim, I got LTE. I hope this helps others.
My 6t is arriving tomorrow and I'm hoping when I pop my Sim in everything will work. But sounds like most people are having to call Verizon.
My question is, for those of you who've done this successfully, what did you ask Verizon to do? Sounds like most of the techs don't really know about this phone so I wanted to see if there were any key words or phrases to try and get everything working.
I did online chat. Explained that I had rebooted, factory reset, deleted app cache and cache partition. They sent me to tier 2 (actually had to call). On hold there now. Told them all my trouble shooting and told them that I needed CDMA-less provisioning. He said that sounded right and is supposed to be working on it now. It's taking forever though.
natypes said:
I did online chat. Explained that I had rebooted, factory reset, deleted app cache and cache partition. They sent me to tier 2 (actually had to call). On hold there now. Told them all my trouble shooting and told them that I needed CDMA-less provisioning. He said that sounded right and is supposed to be working on it now. It's taking forever though.
Click to expand...
Click to collapse
I've seen some people say that they dialed into the phone info and set network type as LTE only and it worked. Did you try that??
No, but I need to. They told me it would be fixed in 3 business days.
Well currently I'm on v20 RN mine 6t will be here tomorrow...hope it work right out box without issue but if not then got to fight with verizon :'))
Textra isn't working either. Any suggestions for 3 days until they get it fixed? My Pixel 2 XL is on swappa and my Pixel 3 XL needs to go back to Google for refund.
natypes said:
Textra isn't working either. Any suggestions for 3 days until they get it fixed? My Pixel 2 XL is on swappa and my Pixel 3 XL needs to go back to Google for refund.
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Click to collapse
What exactly isn't working with Textra? Is it just because of the issues with SMS through Verizon or is there a problem specific to the app?
So what exactly is the issue ? Do I need CDMA- less provisioning ? Or for it to be removed?
handman29 said:
So what exactly is the issue ? Do I need CDMA- less provisioning ? Or for it to be removed?
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Most of the issues is one plus screwed up. They never gave vzw imei #'s for their Network. Either that, or vzw screwed up, and just didn't do it. Here I have a non working phone, and I'm supposed to wait up to 3 days, for Verizon to HOPEFULLY enter my imei into the system. Not happening, I am sending phone back. What a disaster. I wonder why I'm still on vzw. Nothing but headaches.
Here it is in a nutshell:
The 6T only supports LTE on Verizon's network. Verizon still uses CDMA for things like SMS on most phones. In order for their systems to use LTE for your SMS messages you have to have the "CDMA_LESS" provision added to your SIM card. In order to do this your phone must be registered correctly as a "ONEPLUS 6T" in their systems. It seems that either Verizon or Oneplus goofed and not all 6T's are in their system. If you phone registers as a generic device, they will not be able to add the "CDMA_LESS" provisioning.
For some, like myself, it was a simple call to tech support to add the CDMA_LESS provisioning since my phone registered properly on their network as a "ONEPLUS 6T 8/128". Those who's 6T's do not register properly due to their IMEI not being in Verizon's database will have to wait for it to be added.
clabern said:
Here it is in a nutshell:
The 6T only supports LTE on Verizon's network. Verizon still uses CDMA for things like SMS on most phones. In order for their systems to use LTE for your SMS messages you have to have the "CDMA_LESS" provision added to your SIM card. In order to do this your phone must be registered correctly as a "ONEPLUS 6T" in their systems. It seems that either Verizon or Oneplus goofed and not all 6T's are in their system. If you phone registers as a generic device, they will not be able to add the "CDMA_LESS" provisioning.
For some, like myself, it was a simple call to tech support to add the CDMA_LESS provisioning since my phone registered properly on their network as a "ONEPLUS 6T 8/128". Those who's 6T's do not register properly due to their IMEI not being in Verizon's database will have to wait for it to be added.
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Unfortunately we are at their mercy. Alot of Imei number will get lost in the shuffle. I am just returning my 6t. Not worth the aggravation.
What happens when you go back to another phone with CDMA? Do you lose the provisions for it forever or do you gain access back?
Sent from my SM-N960U1 using Tapatalk
Verizon will be shutting down their CDMA network sometime in 2019. So in a year, this won't be an issue anymore.
oneandroidnut said:
What happens when you go back to another phone with CDMA? Do you lose the provisions for it forever or do you gain access back?
Sent from my SM-N960U1 using Tapatalk
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Well, cdma does dtill work, but texts will not work if you only have cdma. Calls do though.
Had the no sms issue on one of my lines called tech asked them to provision cdma less feature they did and within a few second all my texts started flooding in. Been using it all day with zero issues.
Ok here's what I did;
Switch the verizon Sim to sim2 slot.
Call Verizon at 8009220204
Get to customer service option
Tell them about the sms issue and have them add cdma_less option
They will add in 5mins, then they will send sms to test.
All works now. Also, the visual voicemail is intergrated into phone app. No more another app like in Samsung.
Sent from my ONEPLUS A6013 using Tapatalk
I contacted Verizon today and told them "about the sms issue and have them add cdma_less option" like previously posted. She flipped the switch and had me reboot. Texts are working perfectly. Pretty easy fix. As always thanks for the info.
Had zero issues, followed the portion of the article here like a normal upgrade
https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/
"My Verizon>My Device>Activate or Switch Device>Activate On an Existing Line"
punched my 6T imei in, swapped sim from note 9 into 6T and sms/mms sending and receiving working and over 100 mbps on first speedtest! Needless to say I am pretty happy so far!
Yamvmax1 said:
Unfortunately we are at their mercy. Alot of Imei number will get lost in the shuffle. I am just returning my 6t. Not worth the aggravation.
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Seems I found an easy solution - I enrolled in Verizon Integrated Messaging. After 3 day's I got an SMS (and before that SMS did not work!) :
ZW Free Msg: Welcome to Integrated Messaging! Starting now, your messages will be synced across your Verizon Messages devices-including phone, web & tablet access! Visit www.vzw.com/vzmessages for more info.
And all SMS started to work over LTE!
Hi All,
For those Canadians using either the OP8 or OP8 Pro, are you getting 5G with your carriers? I see that all the big three (Rogers/Bell/Telus) have launched 5G networks in various cities across Canada. I'm with Telus using the OP 8 Pro in Vancouver but cannot seem to get 5G downtown. According to Telus' map, I should have 5G coverage but the phone only shows 4G.
What variant of the OP8 do you own?, the only ones that work with North American 5G are the IN2015 and IN2025,
IN2020, 2021, and2023
and
IN2010, 2015, and 2013
All lack NA 5G bands
Whoareyou said:
What variant of the OP8 do you own?, the only ones that work with North American 5G are the IN2015 and IN2025,
IN2020, 2021, and2023
and
IN2010, 2015, and 2013
All lack NA 5G bands
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I've got the NA (IN2025) version which has B66 - Telus' 5G is deployed on that band.
rajeshr said:
I've got the NA (IN2025) version which has B66 - Telus' 5G is deployed on that band.
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It may not have the ENDCs for Telus n66, submit a bug report on OnePlus community and maybe they can add support in a future update:
https://forums.oneplus.com/feedback/?node_id=230
It also may just not be enabled in the band combos, follow this guide to see if you need to add them:
https://mt-tech.fi/en/modify-oneplus-7-pro-5g-8-and-8-pro-nr-lte-a-band-combos/
I'm in Surrey, close to Vancouver but I don't think close enough to be around 5G towers. Maybe I'll make a drive downtown to test but my bigger issue is trying to get VoWiFi to work with Telus!
Whoareyou said:
It also may just not be enabled in the band combos, follow this guide to see if you need to add them:
https://mt-tech.fi/en/modify-oneplus-7-pro-5g-8-and-8-pro-nr-lte-a-band-combos/
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^^^This worked for me. I now have 5G enabled although the speeds are pretty bad!
Whoareyou said:
It may not have the ENDCs for Telus n66, submit a bug report on OnePlus community and maybe they can add support in a future update:
https://forums.oneplus.com/feedback/?node_id=230
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Done. I have logged a bug report! It still sucks that 5G is not enabled out of the box. No 5G support out of the box, no dual SIM support for IN2025 model even now- I can understand the frustrations with the device.
rickysidhu_ said:
I'm in Surrey, close to Vancouver but I don't think close enough to be around 5G towers. Maybe I'll make a drive downtown to test but my bigger issue is trying to get VoWiFi to work with Telus!
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Do you have VoLTE working with Telus?
rajeshr said:
^^^This worked for me. I now have 5G enabled although the speeds are pretty bad!
Done. I have logged a bug report! It still sucks that 5G is not enabled out of the box. No 5G support out of the box, no dual SIM support for IN2025 model even now- I can understand the frustrations with the device.
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Great, just so you know with that process if you remove your sim card you will have to redo it apparently.
rajeshr said:
Do you have VoLTE working with Telus?
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Yeah that works. Or at least I think it does - I see an HD icon during some calls and I believe that's the indicator it's working.
rickysidhu_ said:
Yeah that works. Or at least I think it does - I see an HD icon during some calls and I believe that's the indicator it's working.
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You'll know if volte works if you get simultaneous voice and data, it'll also show a VoLTE icon in the status bar.
You can also try to force that on with this app:
https://www.apkmirror.com/apk/onepl...ase/onepluslogkit-1-0-2-android-apk-download/
Install it, dial *#800#, enter logkit, Function Switch, tick volte and vowifi and then reboot.
Whoareyou said:
You'll know if volte works if you get simultaneous voice and data, it'll also show a VoLTE icon in the status bar.
You can also try to force that on with this app:
https://www.apkmirror.com/apk/onepl...ase/onepluslogkit-1-0-2-android-apk-download/
Install it, dial *#800#, enter logkit, Function Switch, tick volte and vowifi and then reboot.
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I don't get any status bar icon but that may be because I have it turned off in settings.
I did go into the logkit (had to install the OnePlus 7 Pro version to see the settings) to turn on both VoWiFi and VoLTE.
On my previous Pixel device, I would see an icon saying "HD" next to the call duration and I see the same thing on this phone, which leads me to believe it is working. I can also tell by the call quality as well. I haven't noticed if I have simultaneous voice and data but I'll check that the next call I'm on.
As for VoWiFi, I think the function switch settings just show the toggles in settings but it doesn't do anything. Just ends up being a dummy switch.
I called Telus to activate/register the device IMS and the first rep had no idea what I was talking about. Second rep gave an indirect answer by saying "everything is fine on our end so your device may just be incompatible".
Strange because I called to register my Pixel's IMS and VoWiFi and VoLTE immediately worked afterwards. Maybe I just got lucky with a more knowledgeable rep back then.
I'm going to try and reach out to live chat support to see if they can provide any more answers because it would be nice to have both features working rather than just the one.
Hey, I have been unable to get it to work for me, I must have some mistake in my carrier policy edit. Would you be able to send me a copy of yours so I can compare?
Jmcdona said:
Hey, I have been unable to get it to work for me, I must have some mistake in my carrier policy edit. Would you be able to send me a copy of yours so I can compare?
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Hey, I've attached the file here. Note that if you update to a newer version of the firmware or remove the SIM, the file will revert to the original and you will have to do this over again.
rickysidhu_ said:
I don't get any status bar icon but that may be because I have it turned off in settings.
I did go into the logkit (had to install the OnePlus 7 Pro version to see the settings) to turn on both VoWiFi and VoLTE.
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I had to do the same but I also had to run QPST and change the profile to get it to work. I used to get the VOLTE icon but after the last firmware update, it seems to have disappeared. But I still get the HD icon when on calls, so I assume it is still working.
I'm kind of disappointed with OnePlus here - no VOLTE, 5G or dual-SIM working out of the box, even after three months of owning the device. For a US$1000 phone, this is pretty unacceptable. And having to muck around in the settings to get VoLTE or 5G working (and doing this on every firmware update) is not something I want to keep doing.
rajeshr said:
I had to do the same but I also had to run QPST and change the profile to get it to work. I used to get the VOLTE icon but after the last firmware update, it seems to have disappeared. But I still get the HD icon when on calls, so I assume it is still working.
I'm kind of disappointed with OnePlus here - no VOLTE, 5G or dual-SIM working out of the box, even after three months of owning the device. For a US$1000 phone, this is pretty unacceptable. And having to muck around in the settings to get VoLTE or 5G working (and doing this on every firmware update) is not something I want to keep doing.
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And OnePlus says it's your carrier and your carrier says it's OnePlus Lol. I hate being thrown back and forth between the two just because no one wants to take on the burden/responsibility to get these features working.
rickysidhu_ said:
And OnePlus says it's your carrier and your carrier says it's OnePlus Lol. I hate being thrown back and forth between the two just because no one wants to take on the burden/responsibility to get these features working.
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I think for VoLTE and 5G, all of the responsibility lies on OnePlus. The fact that these can be (temporarily)enabled manually after mucking around in the config files clearly points to OnePlus needing to do work to support this. Why advertise 5G and then create a blacklist for it?
Error Page
rajeshr said:
Hey, I've attached the file here. Note that if you update to a newer version of the firmware or remove the SIM, the file will revert to the original and you will have to do this over again.
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Thanks for posting it, but it just links to an error page.
Jmcdona said:
Thanks for posting it, but it just links to an error page.
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It's an XML file, so the browser tries to process it and displays an error. If you right click on it and save it on your desktop, the file will get downloaded.
If you can't get it to work, I'll upload it as a text file.
rajeshr said:
Hey, I've attached the file here. Note that if you update to a newer version of the firmware or remove the SIM, the file will revert to the original and you will have to do this over again.
Click to expand...
Click to collapse
Thanks for sharing! Will test it tonight and hopefully get 5G to work.
To your knowledge, will this get VoLTE also?
Bell is continuing to restrict 5g unless it is a phone they have sold