Hello,
I'm still asking myself if this is the 'right' corner of this huge forum where I should post my question but if not then moderators are free to move my thread whenever they think will fit properly. I'm on a third day now when I'm trying to resuscitate my newly bought LG G6 phone. It's a 32 GB platinum one bought from UK and stuck in "Firmware Update" screen. I usually don't like to open useless threads on forums but I start feeling that I'm out of options here.
At first I should say that if I want to power up my phone then it will say some time with the screen totally black until the LG screen show up. Perhaps is about 3 minutes or so - never counted. I'm guessing it's related to battery as it was 0% when arrived.
After the LG screen it switched automatically into Firmware Update mode. I tried almost every paths using LGUP software, with latest 4.2.0 LG drivers I found on their web site.
Regardless the .kdz file I'm using, each time the LGUP software give me the 0x2000 error at 4%. It does not go after that...
On the phone screen I can read 633A B100 or something like that.
So I'm thinking maybe I don't have the right kdz file?
The IMEI number for this phone is: 356144083080719
Can anyone of you tell me where I should look for the right kdz file? I see the suffix for this one is AGBRPL. I guess GBR is from great Britain and PL should be Platinum but other than that I have no idea what it means.
Thank you for your time and help,
Lucian
look at the box of mobile phone there is 3 places abbreviation (on the right beside IMEI) exemple germany has "DEC"
Here can you find kdz firmwares:
https://lg-firmwares.com/
Related
Hi there,
I realy need your help on my problems with the G2 32GB D802.
I bought it on ebay and instead of getting it from GB it came from HongKong and I didn't think about it that it does not have a european ROM.
First I wanted to root and flash custom recovery and cloudyG3 rom. After rooting with ioroot and installing the TWRP I stuck in the fastboot mode. First problem I did not make a backup because I never reached TWRP. Download mode only appeared for a second an then disappeared again.
After a lot of searching I found that probably the 802autorec.apk was wrong, since I don't have a european model. So I installed via fastboot a laf.img for a D800. After that the download mode was working again and I installed different roms via flashtool2014. The installation worked again but after rebooting the phone I had a lot of trouble with it. That the reason for trying different roms as I sad befor.
First, the fingertip points at different areas of the screen but not there where you are touching the screen. So you can not reach the buttons or write on the keyboard.
Second, after connection to pc I recognized that my 32GB model had only 10GB internal memory.
Finaly I can not use the phone. For me it seems that I burned my partitions and need your help to get it right again.
Please give me a chance.
Best regards an thanks for helping me.
p.s.: I tried to go to the settings menu in the phone and reached it after a lot of confusing taps on the screen. All the phones informations like IMEI and all the other disappeared. Something realy went wrong with it.
No one an idea how to get back to normal?
frankhell said:
No one an idea how to get back to normal?
Click to expand...
Click to collapse
I have the same problem. Bought LG G2 D802, wifi connection was weak. I downloaded Lg PC Suite and upgraded the system. After upgrade have the same touchscreen problem. Have tested for 5-6 firmwares, but the problem is.
Do not exactly know what firmware need to install.
Please help us.
enter enginnering mode and update the touch firmware may work for you？
frankhell said:
Hi there,
I realy need your help on my problems with the G2 32GB D802.
I bought it on ebay and instead of getting it from GB it came from HongKong and I didn't think about it that it does not have a european ROM.
First I wanted to root and flash custom recovery and cloudyG3 rom. After rooting with ioroot and installing the TWRP I stuck in the fastboot mode. First problem I did not make a backup because I never reached TWRP. Download mode only appeared for a second an then disappeared again.
After a lot of searching I found that probably the 802autorec.apk was wrong, since I don't have a european model. So I installed via fastboot a laf.img for a D800. After that the download mode was working again and I installed different roms via flashtool2014. The installation worked again but after rebooting the phone I had a lot of trouble with it. That the reason for trying different roms as I sad befor.
First, the fingertip points at different areas of the screen but not there where you are touching the screen. So you can not reach the buttons or write on the keyboard.
Second, after connection to pc I recognized that my 32GB model had only 10GB internal memory.
Finaly I can not use the phone. For me it seems that I burned my partitions and need your help to get it right again.
Please give me a chance.
Best regards an thanks for helping me.
p.s.: I tried to go to the settings menu in the phone and reached it after a lot of confusing taps on the screen. All the phones informations like IMEI and all the other disappeared. Something realy went wrong with it.
Click to expand...
Click to collapse
I now have the answer from the dealer that my G2 has the Firmware D80220B.
Just try and test it. Good luck.
@Angryyolk
I just ask myself how to enter engeniering mode?
Thanks for your help.
I walked one step forward now.
But there is still no solution for my problem. I found a link to LG "http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=IMEI" to get the information about the version of my stock ROM. Just replace IMEI by your real number and you will get it.
In the meantime I flashed the rom with flashtool but the screen behaviour is still the same.
I later rooted the phone with towleroot and then installed the correct autorek.apk for the D802. That worked properly. I reached TWRP but in fact of the weired screen behaviour I couldnt do something. I tried to fix my IMEI problem with QPST but this tool showed only empty tables on my PC when I connected my G2 with usb.
I tried an update of the screen firmware as posted above. The code that has to be entered on the dialer is 3845#*802# but it wont work for me since I can't enter "settings" the service menu. That's because of the weired behaviour.
Beste regards
I now was able to enter the hidden menu. And I was able to get to the menu point "update touch firmware" but nothing happend.
What is wrong?
touch screen problem
The same problem occurred on my phone. how did you do it. please help.
I installed the software and touch screen freaked out.
It's because its a Refurbished Models..
You have to check your Mother board for exact Model
Sent from My LG G Flex LG-F340K Stock KitKat V20D on LTE Network using XDA Free Mobile app
It might seem like a simple topic with a simple answer, and a thread that shouldn't be created, but it's not like that.
The story goes like this. I bought a couple of LG G2's "D802" 32G (ill explain quatation mark later) from Alliexpress for reselling and decided to keep one myself. Being an android fan the first thing I would do is update the firmware or flash a custom ROM. So I tried to install TWRP with no luck, I bricked my phone (trying to get the phone out of the state of "fastboot mode only" resulted in hard brick, after that I sent it for warranty to alliexpress seller). I got a replacement phone, everything as usual, perfect phone from the first sight. Now to my question(s)... :
1. I checked the IMEI on Swappa, it doesn't even show what phone model it is. I tried to enter the IMEI to this site: http://csmg.lgmobile.com:9002/svc/popup/model_check.jsp?esn=xxxxxxxxxxxxxx for .img extractions it won't load as such IMEI seems to be not real!!!
2. After reading around I found this thread: http://androidforums.com/threads/in...-international-hong-kong-version-32gb.877957/ . It says here that IMEI counterfeiting is not a new thing and changing one model to appear as another (for example D800 to D802) is just a matter of flashing a modified image, thus resulting in wrong IMEI numbers.
3. Now the main question: How do I safely install a custom ROM for my particular model (ill check what model number is printed under the back when I get home)? Would flashing a recovery requires reflashing the phone to it's original state trough download mode , let's say to D800 partitions? Would model check when flashing wrong files prevent me from installing anything at all?
If someone knows how to deal with this, or maybe even had simillar experience could help me, that would be amazing. Thank you for taking your time to read and reply.
RR
It might seem like a simple topic with a simple answer, and a thread that shouldn't be created, but it's not like that.
The story goes like this. I bought a couple of LG G2's "D802" 32G (ill explain quatation mark later) from Alliexpress for reselling and decided to keep one myself. Being an android fan the first thing I would do is update the firmware or flash a custom ROM. So I tried to install TWRP with no luck, I bricked my phone (trying to get the phone out of the state of "fastboot mode only" resulted in hard brick, after that I sent it for warranty to alliexpress seller). I got a replacement phone, everything as usual, perfect phone from the first sight. Now to my question(s)... :
1. I checked the IMEI on Swappa, it doesn't even show what phone model it is. I tried to enter the IMEI to this site: http://csmg.lgmobile.com:9002/svc/popup/model_check.jsp?esn=xxxxxxxxxxxxxx for .img extractions it won't load as such IMEI seems to be not real!!!
2. After reading around I found this thread: http://androidforums.com/threads/in...-international-hong-kong-version-32gb.877957/ . It says here that IMEI counterfeiting is not a new thing and changing one model to appear as another (for example D800 to D802) is just a matter of flashing a modified image, thus resulting in wrong IMEI numbers.
3. Now the main question: How do I safely install a custom ROM for my particular model (ill check what model number is printed under the back when I get home)? Would flashing a recovery requires reflashing the phone to it's original state trough download mode , let's say to D800 partitions? Would model check when flashing wrong files prevent me from installing anything at all?
If someone knows how to deal with this, or maybe even had simillar experience could help me, that would be amazing. Thank you for taking your time to read and reply.
UP
Upppp
Okay, so I checked what's under the cover... Hidden under a few stickers I found that it's actually not a D802, but rather D801/D803 (that's what's written under the cover). So the phone is D801/D803 , the back cover is D802, the software is D80220b. Any ideas how to get to custom rom without bricking the phone??
I just booted to recovery and guess what, it's preloaded with working PhilZ Touch 6.25.4 - LG G2 (cm_d801) recovery. Where does this lead me to? Should I try installing a rom?
a few feeks ago bought a second hand lg g2 d802 running kitkat 4.4.2 wich was only detecting 2g when i try to connect to the internet, i tried to solve this problem by entering the hidden menu and selecting the network types it could detect but no luck, so i decided to upgrade to lollipop, i downloaded the lg support tool and went for it, when the update was done i found myself with an almost completly functioning device except it had the "imei=null" problem, meaning no network at all --"
i tried the QPST but it was unable to detect my phone, so i decided to root my phone and go for a custom rom, the cyanogenmod13 nightly (i don't really know what i was thinking at that point :s ) and when done i was stuck in a bootloop, so i tried flashing a stock rom kdz method but the lg flash tool would stop automatically. since then i've been trying to flash stock TOT roms, the process would stop at 94% and the phone reboots. the screen shows random pixels and lines, the start up lg tune is there and i feel vibration when i press the home buttons location, i've tried to reset it to factory settings and i've used theLGUP_8974.dll, selecting the BOARD DL option in the lg flash tool but that didn't solve the problem. i have read somwhere that it could be a kernal problem, i don't know if i should go that way ( am at that point where i don't want to mess up my device anymore xD ) what do you guys think?
thank you for your help
restlessone said:
a few feeks ago bought a second hand lg g2 d802 running kitkat 4.4.2 wich was only detecting 2g when i try to connect to the internet, i tried to solve this problem by entering the hidden menu and selecting the network types it could detect but no luck, so i decided to upgrade to lollipop, i downloaded the lg support tool and went for it, when the update was done i found myself with an almost completly functioning device except it had the "imei=null" problem, meaning no network at all --"
i tried the QPST but it was unable to detect my phone, so i decided to root my phone and go for a custom rom, the cyanogenmod13 nightly (i don't really know what i was thinking at that point :s ) and when done i was stuck in a bootloop, so i tried flashing a stock rom kdz method but the lg flash tool would stop automatically. since then i've been trying to flash stock TOT roms, the process would stop at 94% and the phone reboots. the screen shows random pixels and lines, the start up lg tune is there and i feel vibration when i press the home buttons location, i've tried to reset it to factory settings and i've used theLGUP_8974.dll, selecting the BOARD DL option in the lg flash tool but that didn't solve the problem. i have read somwhere that it could be a kernal problem, i don't know if i should go that way ( am at that point where i don't want to mess up my device anymore xD ) what do you guys think?
thank you for your help
Click to expand...
Click to collapse
Sounds like to me you may not have a D802. You'll need to take the back cover off, and look and see what model #s you see. As if your having screen issues that sounds like your flashing a D802 firmware on a D800 or D801.
Also remember flashing will almost always stop before 99%.. Anything after 85% its done this is normal and will almost always happen.
These D802's have a LONG history (mostly bought referbs) of not being what they are being sold as.
hyelton said:
Sounds like to me you may not have a D802. You'll need to take the back cover off, and look and see what model #s you see. As if your having screen issues that sounds like your flashing a D802 firmware on a D800 or D801.
Also remember flashing will almost always stop before 99%.. Anything after 85% its done this is normal and will almost always happen.
These D802's have a LONG history (mostly bought referbs) of not being what they are being sold as.
Click to expand...
Click to collapse
the problem has been solved, it tuned out to be an ls980, now my G2 is fully back to life :laugh: thanx alot hyelton for your help :good:
Hi everyone,
Just a month ago I purchased what seems to be an AT&T branded LG G6 from ebay. The seller assured that despite the latter the device would've been usable in the UK (where I reside) and that is true as I can use my sim and make calls and send SMSs. I lately faced the charging issue due to moisture and fixed it by purchasing a new charging cable, but I the view of that I also want to flash my current firmware to a Uk unbranded version.
I visited the following [wesite](https://lg-kdz-firmware.com/download...10l/18642.html) to download a GB kdz file for my device but I was then taken to this other [website](https://lg-firmwares.com/) where I located an [EU Oreo kdz](https://lg-firmwares.com/downloads/d...477f64fee0d181) file. I then thought I might as well get this one and flash once for good.
I then downloaded LG UP software and tried to flash my device. Initially, I was facing the 'can't load model' error which I then fixed with the [uppercut software](http://www.**********.com/make-lgup-...uppercut-tool/). Once ready to flash and I get an error message reading "error: kdz file is invalid H871 -> h870".
Can anyone help me with this? First of all, I'd like to say, despite all the props to the developers that created these awesome tools, I couldn't find a single official and complete guide on the LG UP tool. Can anyone please provide me with an accurate guide for LG UP?
If the kdz file that I'm using is the issue, can you please provide me with the right firmware files?
Take a look at https://youtu.be/EcxL_ZvDLzg