Problem: Intermittent Bluetooth connection with my Prius C. Found two Bluetooth apps in system apps.
When I go into the bluetooth app to clear cache and data, I noticed TWO Bluetooth apps! One is version 8.0 which is appropriate since I've upgraded to Oreo. And, the second Bluetooth app is version 6.20.18. After trying everything I could think of to fix my connectivity issue, I'm at the point of a factory reset and rebuilding my device with hopes of resolution. But first, I wanted to ask if anyone else is seeing TWO bluetooth apps on their phones? Settings/Apps & Notifications/ Apps, then expand menu to show system apps.
Again, is anybody else seeing two bluetooth apps? Wouldn't this create a conflict with anything trying to connect? How can I delete the old app since they are both system apps? TIA
I've also got two apps. Enable Developer options and try to change Bluetooth - AVRCP version to AVRCP 1.4 (Default). After that my TomTom watch could connect to G6 without problems. Maybe it will be also a solution for your problem.
adamz667 said:
I've also got two apps. Enable Developer options and try to change Bluetooth - AVRCP version to AVRCP 1.4 (Default). After that my TomTom watch could connect to G6 without problems. Maybe it will be also a solution for your problem.
Click to expand...
Click to collapse
Thanks for the suggestion. I've done as suggested with mixed results. I unpaired my G6 from my Prius, deleted the G6 profile from the Prius and still got the BT connecting and then disconnecting. I didn't have time to reboot so I wonder if that may be my issue (cache memory?). I'll try that at lunch. However, after a minute or so, I was able to stream uninterrupted. Thanks for the suggestion and solution, hopefully
I'm having a similar issue with my G6 and a 2016 Subaru Outback. Keeps dropping the connection and connecting. Sometimes it is ok for a while. Sometimes it keeps doing it from the time I start the car. Worked great until 8.0 update. See thread here: https://www.subaruoutback.org/forums/138-gen-5-2015-2019/501767-bluetooth-connection-issues-lg-g6.html#post5728313
Update: Still having mixed results (when connecting to my Prius). so, after some connection back and forth, I have been successful with streaming Pandora and Amazon Prime for more than 20 minutes w/o interruption.
I've tried Google Play in the car and it's as if the connection is possessed. It's so unstable that it makes me believe Google Play is somehow responsible. Yet, my BT headphones connect and play without issue for over 1hr while mulching leaves.
I still don't fully understand how their can be 2 Bluetooth apps on my phone without any type of conflict, especially since they are different versions. I'm thinking that when my phone updated to Oreo, the old Bluetooth app/file didn't get removed.
@TheGs - Have you done a factory reset? If so, how many bluethooth files/versions on phone after reset? I was hoping a reset would fix this puppy. I too am on TMo/H872.
I still have two apps after a factory reset. (I'm just here because I've had bluetooth crashing after the latest OTA from T-mobile.)
UPDATE: having followed the suggestion from @adamz667 above, I changed the AVRCP to 1.3 and so far so good. Bluetooth just connects with no interruptions what so ever. Maybe this will help if you are having simiilar issue.
@lovecomplex - thanks for replying on the number of bluetooth apps you have after reset. Now that I seemingly have resolved my issue I see no need to reset at this point, Good Luck!
got a brand new G6. Bluetooth is broken out of the box. I can't stream anything to any bluetooth devices. Changing it to AVRCP 1.3 under Developer Options made streaming possible but it is choppy. I am on Nov 1 android security patch.
WTF LG? It is brand new, brand new!
Related
I was wondering if anyone else is having issues with bluetooth on their Archos 101. I can't tell if perhaps my hardware is flaky, or if its a software issue.
Basically, bluetooth seems to work sporadically. Sometimes it pairs like it should, other times it is a fight just to get it to pair with my phone, laptop or bluetooth keyboard. Often times I have to reboot just to get it to pair and it seems to really struggle if both bluetooth AND wifi are enabled.
I'm running the stock current ROM and outside of the android market APK and some basic apps, I haven't done anything wacky or weird to it.
I guess I'm just looking for some validation and/or confirmation and/or possible fixes if any.
Sorry, i have experienced no issues with bluetooth apart from forgetting to switch it on
I have had some issues as well. Paired a set of Motorola S9 bluetooth stereo headphones. They pair and connect fine, but the audio is choppy. It will sound fine for 15-20 seconds and then it will skip, go silent, bring back audio, etc. Tried playing same audio through unit speakers and no problems. I also have an Archos 70 tablet and have no problems with the same headset. Both have been updated with the Froy 2.2. Starting to think it might be a hardware issue with the 101. Anyone have any other thoughts?
Never had it working
I always get paired but not connected. Never have been able to get it to work.
The same problem. Pair, but not connect!
I've never found problem about bluetooth (Archos 101 - firmware version 2.1.08)
Pair & connect with DELL BH200 (Bluetooth Headset) - work fine.
Pair & connect with DELL BT Travel Mouse - work fine.
i'm getting major issues on my new replacement 101. did you ever sort your issues? i'm using latest fw.
its really hit or miss (mostly miss) whether it actually see's any BT devices when it scans. yet wifi works fine 100%
I experiment something very similar with my 101, this both on standard Android and Urukdroid 0.7 or 1.0 :
- very difficult (multiple tries have to be done) to get successfull peering.
- with BT enabled phones
- with BT GPS (G-Sat BT-368i, wich is given in forums to work well on our gen8 devices)
- for the GPS (which is the BT device that interest me) : impossible to have it working directly from GoogleMap, I got some success with "Bluetooth Gps Provider" appli from Market). This device is never shown as connected from the BT Parameters.
Could it be a hardware problem, that is do I have to return the tablet to archos ?
Thanks for your experience feeling about the fiability of the BT on 101 tablet.
It generally works fine for me, but a couple days ago it got stuck, and it would not allow to send me files to other devices until I rebooted the Archos. The same day I was also using bluetooth headphones and the wifi network together, and I had audio stutter problems. It seems that wifi has a negative effect over bluetooth stability.
It works for me... though
Bluetooth is not working on my Archos 101.
When I try "scan for devices" it shows 1 or 2 devices, while my HTC HD2 shows about 5. When I click again on "scan for devices" - sometimes it is howing different device, sometime shows bloothooth adress only.
Evan my HTC can see Archos, it cannot pair with it. Archos never see my HTC.
Zalek
Same here
I can pair with my phone (htc desire hd) but cant connect.
I need my phone connected for gps.
Nobody has a solution ?
No solution ?
Thanks
BT has some issues for me too with an A43.
BT+wifi means i either can't get a proper internet connection, or BT devices disconnect.
quite annoying, because i want to be able to use my BT mouse with the internet browser.
and my jabra halo headset connects in dumb mode (no media/volume controls) most of the time.
which is annoying, because it means my headset is stuck on the volume i last used.
Hi Lara and other fellows! For me, after all sort of tries, the solution comes with full reinitialization. Plug the unit to AC outlet, backup all your data, go to settings, repair and formatting and full reini. It seems that when we update firmware the things go a little crazy with the bt side. Good luck!
Think I've sorted out bluetooth problems
I also have had real problems with the bluetooth on Archos 101 - pairing but not connecting, causing "Location & Security" to crash when I attempted to open it (in settings). I updated the firmware to 2.4.19 and then rebooted - still the same problems, so I did a full initialization and hey presto all problems seem to have vanished ! A pain because I've now got to re-download all the apps I had before but at least the tablet is working as it is supposed to.
Hope this helps others.
luiznaufel said:
Hi Lara and other fellows! For me, after all sort of tries, the solution comes with full reinitialization. Plug the unit to AC outlet, backup all your data, go to settings, repair and formatting and full reini. It seems that when we update firmware the things go a little crazy with the bt side. Good luck!
Click to expand...
Click to collapse
Hello
How can I backup all my data?
Thks
Followed your instruction however it is not work for me. I am running the last patch (2.4.19)
Thanks
luiznaufel said:
Hi Lara and other fellows! For me, after all sort of tries, the solution comes with full reinitialization. Plug the unit to AC outlet, backup all your data, go to settings, repair and formatting and full reini. It seems that when we update firmware the things go a little crazy with the bt side. Good luck!
Click to expand...
Click to collapse
It is not working for me.....
Archos 101 Bluetooth Problem - Known issue?
I'm having the same problems. I contacted Archos support and they told me to do a full reinitialization. This did not resolve the issue.
When scanning for bluetooth devices, nothing shows up until the 5th or so attempt.
The mac address of the discovered device is shown instead of the device name.
When attempting to connect it fails several times, then it pairs but says "paired but not connected."
When I finally connect the audio stutters. It's extremely choppy... useless.
If the bluetooth is left on, the 101 will eventually freeze when the screen sleeps and cannot be woken up by pressing the power button. The green light stays on when this happens. Pressing the button a few times or holding it in reboots the 101.
After reading all the posts I've come to the conclusion that Archos likely knows about this issue.
Archos, if you're reading this, for the sake of your customers, please admit this is a known issue and let us know if it's fixable and when a possible fix may be available.
I encourage everyone to open a ticket with Archos support.
If you purchased your 101 used and it's been registered by the previous owner, you can register it and the registration will be instantly transferred to you.
Create a support account at archos.com
After you create an account you can add products to your account and submit tickets for them.
Firmware: 2.4.81
Board ver: A101IT-V5
OMAP ver: ES1.2
Boot ver: Unknown / 4.04.000000
My bluetooth device: Jensen WTB210. Works fine with several other android devices.
I've had my Z Force for about a week and a half. At first, everything was fine, but now, BT won't automatically connect to all of the trusted devices. It automatically connects to my BT speaker at work, but not the one at home or my Ford Sync.
I'd appreciate any thoughts.
Having an issue with it dropping the connection when paired with the LG Tone Platinum HBS-1100.
I have mine since Tues. Connected to 2014 Honda and Moto 360 and Moto sd 11 headphones. No issues I have noticed, especially in the car. It connects quicker and continues pandora quicker than any phone I have used previously with the car (LG G2, LG G3, Turbo 2). I will soon test with a Ford Sync 3 system, a vizio soundbar, and an ECOXGEAR speaker, and some ihome cheap headphones. Hopefully all goes well.
09 Ford with sync. Having issues as well. Don't have trusted devices set up because of the fingerprint reader, but I do have issues with automatically connecting, especially if I leave the source on Bluetooth audio when I turn the truck off. If I hit the phone button, it will usually reconnect. Don't have any issue with my moto 360 though.
I think it's a Ford sync problem. I have a 2015 fusion. Mine connects but it's delayed. Unfortunately the automotive radios are only designed for specific bt protocols. This is a problem with many car systems. My wife has the same problem with Dodge uconnect and the g5.
nexgen10 said:
I think it's a Ford sync problem. I have a 2015 fusion. Mine connects but it's delayed. Unfortunately the automotive radios are only designed for specific bt protocols. This is a problem with many car systems. My wife has the same problem with Dodge uconnect and the g5.
Click to expand...
Click to collapse
But mine worked fine for the first week or 2. It also is a problem with my BT speaker.
Bluetooth Connection
The same thing was happening in my Subaru, so I went into the voice settings of the moto actions app. Once there, choose "Talk to Me" and then touch more options. Once I selected the "audio troubleshooting" button, my car bluetooth problems went away instantly. Maybe something to try if you haven't?
Yeah Ford doesn't have any options like that.
So, the simple fix was to go empty the Bluetooth Share cache. Seems like a simple idea, but I had never needed to do this on any other phone.
I'd had mine a while and one day I noticed my BT wouldn't connect to my speaker at work. So I tested it on all my devices and my Bluetooth doesn't work at all. It will not find any device at all. Yes I've made sure they're all on sync, search, find, whatever the option is. I've cleared cache, tried to dig deeper to find that there are no legitimate settings or options menus, no way to troubleshoot the issue. I even thought an update would fix it as I thought it had updated just before I noticed it not working. Well it's updated again and nope. Still no Bluetooth. I've given up. And to beat all, no damn headphone jack so I gotta remember to carry around my adapter to use an aux cord.
On Bluetooth people can hear me but I cannot hear them.
I have had my Moto Z force for a while now, and all of the sudden when I connect to any Bluetooth device I cannot hear anything when it comes to phone calls. All media works, and people can hear me. I have factory reset the phone to see if this fixes it... But it did not work. Anyone else have an idea or experience this issue?
Hi, I have the same problem, suddenly after upgrading to nougat, I can not detect the wi fi and bluetooth.
Let me lower your stock:
XT1650_GRIFFIN_VERIZON_7.0_NCLS25.86-11-4_cid2_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml
But I do not know how to flash
No thanks said:
I'd had mine a while and one day I noticed my BT wouldn't connect to my speaker at work. So I tested it on all my devices and my Bluetooth doesn't work at all. It will not find any device at all. Yes I've made sure they're all on sync, search, find, whatever the option is. I've cleared cache, tried to dig deeper to find that there are no legitimate settings or options menus, no way to troubleshoot the issue. I even thought an update would fix it as I thought it had updated just before I noticed it not working. Well it's updated again and nope. Still no Bluetooth. I've given up. And to beat all, no damn headphone jack so I gotta remember to carry around my adapter to use an aux cord.
Click to expand...
Click to collapse
I have the same problem too 3 days ago. It stopped working randomly. I was running Nougat with December security patch. Tried hard resetting and nothing. Now I updated to the January security patch and I still have the same problem, even after doing another hard reset. Could this be a kernel glitch or a driver issue? Bluetooth says it's on but it won't find any device and I can't pair any device to it. I hope Motorola is looking to fix this because I am from Europe and can't send the device to warranty in the US .
TigerCourage said:
I have the same problem too 3 days ago. It stopped working randomly. I was running Nougat with December security patch. Tried hard resetting and nothing. Now I updated to the January security patch and I still have the same problem, even after doing another hard reset. Could this be a kernel glitch or a driver issue? Bluetooth says it's on but it won't find any device and I can't pair any device to it. I hope Motorola is looking to fix this because I am from Europe and can't send the device to warranty in the US .
Click to expand...
Click to collapse
You can send it out, you just need a forwarding US address... You can do this if you do it with a middle-man https://www.shipito.com/ for example. might cost a little more for shipping, but it's an option that you have at least!
karendar said:
You can send it out, you just need a forwarding US address... You can do this if you do it with a middle-man https://www.shipito.com/ for example. might cost a little more for shipping, but it's an option that you have at least!
Click to expand...
Click to collapse
Thank you so much! I'll send it to warranty in the end. Moto is going to completely replace it. I'll have a Z Play to play around with meanwhile and then I'll see wich one of the 2 I'll keep.
My Moto Z has a similar issue. I got my first unit last summer and had to return/replace it because the charger melted to the phone (but that's another story). With my new phone, I constantly have trouble connecting to BT. I can almost always connect eventually, but it's NEVER on the first try. I usually have to toggle BT off and on, force stop BT, or restart my phone. So my Bluetooth isn't quite 100% useless, but it's a huge inconvenience any time I need to connect to anything.
Also fyi this is not related to the Ford issue--I'm connecting to headphones and speakers.
Bluetooth on G5
I can't connect to the handsfree on Mitsubishi Mirage
I'm having the same issue. All Bluetooth devices just quit. Headphones, Watch, Car adapter. Everything. I've reset my phone and nothing. Anyone had any success with any fix?
[Update] I think there may be something up because I mentioned it to the customer rep and they immediately said I need to send it in.
Cwcowart said:
I have had my Moto Z force for a while now, and all of the sudden when I connect to any Bluetooth device I cannot hear anything when it comes to phone calls. All media works, and people can hear me. I have factory reset the phone to see if this fixes it... But it did not work. Anyone else have an idea or experience this issue?
Click to expand...
Click to collapse
Same issue for me.
My Bluetooth is very problematic too. Whenever I connect to car device it just auto-disconnects. FIX THIS PLEASE LENOVO!!!
Since the previous two updates on my Verizon V20 were installed (VS99518A & VS99519A) running 7.0 , I have been having bluetooth issues where there are momentary pauses while connected to BT earphones and random "rustling" sounds when I am connected to my car stereo (A2DP). There are even times the bluetooth does not reconnect (have to manually select the paired device at the pop-up).
I have already performed a factory reset and it still happens. These issues do not occur on other android phones so it can't be my stereo and bt earphones' at fault.
Any ideas? What should I check?
Thanks.
I really wish I could help you. Ive been having the same issues. Please follow up if you figure it out and I will as well
Same here
The 7.0 update took a while to get to me but now that it has, I'm not impressed and wish I could revert.
Immediately after I started noticing the same issues as OP. In addition, I can no longer BT FTP send to my desktop but I can receive from the desktop.
I've tried quite a number of things to resolve but none have. Several soft resets, hard reset, network reset, factory reset, reset of desktop settings (although apparently not needed a SIM-less Galaxy S4 does NOT have issues with BT FTP to the same desktop....
Attempting to pair the two, the S4 can see the V20 but the V20 does not recognize the S4.
I believe it is 7.0 update related because all was fine prior and the issues were noticed just 20 minutes after.
Hi,
After upgrading to Android 8.0 on my H870 I'm encountering multiple issues.
Using my G6 with Ford Sync 2 or 3 keeps crashing Bluetooth. Meanwhile using Bluetooth with my Marshall Stockwell works absolutly fine. Unpairing and pairing again doesn't seem to work.
Also GPS in Google Maps only works for locating me, but when using it with Navigation my location keeps being stuck at my original position and doesn't move...
HERE also keeps being stuck with "Waiting for GPS".
Restarting the phone didn't help.
Does anyone have a solution to my problems? :crying:
Many thanks in advance
Solution:
After restarting my G6 about 3 to 4 times and disabling Call and Contact Access in the Bluetooth device settings and then restarting everything works fine now. (including GPS)
Update:
The problem is back again
Somewhat new solution:
By enabling the developer options my "Bluetooth AVRCP Version" was set to AVRCP 1.5, which isn't the default...
So by changing it to AVRCP 1.4 Bluetooth works fine now...
VS988 here: Everything seems mostly okay, except for the constant bluetooth crashes. Anybody else seeing that? Also, FWIW, not enjoying the system notifications. Trying to figure out how to turn those off.
Usual first fix after a major update is factory reset, did you try that yet?
boomboomer said:
Usual first fix after a major update is factory reset, did you try that yet?
Click to expand...
Click to collapse
That would be my next move if the problem still persisted.
marco_wack said:
I upgraded to Oreo but now the animation when pressing the home button is gone. This little dots around it from Google assistant don't show up anymore. Anyone know how to fix?
Click to expand...
Click to collapse
Did you try to reinstall Google Assistant?
hi to all ! i found multiple issues.
-Bluetooth
-fast battery drain
-when it is connect to usb , the screen don't start easy.
i make a factory reset but situation is still the same
boomboomer said:
Usual first fix after a major update is factory reset, did you try that yet?
Click to expand...
Click to collapse
No, that is such a time-consuming PITA that I always wait until I have no other option. Thanks, though.
crazyracer98 said:
Hi,
After upgrading to Android 8.0 on my H870 I'm encountering multiple issues.
Using my G6 with Ford Sync 2 or 3 keeps crashing Bluetooth. Meanwhile using Bluetooth with my Marshall Stockwell works absolutly fine. Unpairing and pairing again doesn't seem to work.
Also GPS in Google Maps only works for locating me, but when using it with Navigation my location keeps being stuck at my original position and doesn't move...
HERE also keeps being stuck with "Waiting for GPS".
Restarting the phone didn't help.
Does anyone have a solution to my problems? :crying:
Many thanks in advance
Solution:
After restarting my G6 about 3 to 4 times and disabling Call and Contact Access in the Bluetooth device settings and then restarting everything works fine now. (including GPS)
Click to expand...
Click to collapse
I'm H870 EU user, no problems so far after oreo update (without factory reset), BT pairing works as it should...
GPS and navigation also works without bugs.
Just do a factory reset
I had frequent bluetooth crash notifications on nougat. On oreo bluetooth will not connect a2dp/avrcp beyond first pairing with my Pioneer car stereo ..still works fine on bt headsets that dont pull phonebook including my old basic sony car stereo.
---------- Post added at 10:32 PM ---------- Previous post was at 10:28 PM ----------
rfarrah said:
VS988 here: Everything seems mostly okay, except for the constant bluetooth crashes. Anybody else seeing that? Also, FWIW, not enjoying the system notifications. Trying to figure out how to turn those off.
Click to expand...
Click to collapse
If you're talking about persistant battery notification hold on it from notification panel..unfortunately it's all or none. Wish Google had the foresight to allow disable on a per app basis, but you know how wishes go...
I'm having the same problems with bluetooth. My headphones can connect, however after about 3 seconds they automatically disconnect for audio (though they somehow still connect to the phone, just not on audio).
My car still connects and works, however it does sound now like I am listening to a scratched CD (whereas both were working absolutely fine before the update). Haven't found anyone with a solution so far.
Verizon G6 VS988 here.
To respond to a couple of the suggestions here, I did a factory reset first because of bluetooth and battery problems. That didn't fix the problems. I just changed to AVRCP 1.4 Bluetooth and hopefully that fix works for bluetooth. I also have a Ford with Sync.
Something new ive noticed is if i place a call it puts up the audio output notification and everything works as normal. Having reset my phone and car both i can only say LG missed out on my next phone purchase even when running low on phone options.
How do u change to that ? Is it on the phone device settings cant seem to find out how
GPS problem in G6 is a common issue. No solutions so far.
Bluetooth wont work with any device I've tried it with. Many restarts, unpairing, turning on/off bluetooth. Nothing works, need this fixed.
Just adding another testimony of the issue.
T-Mobile
I really hate to say this, but I really cannot recommend LG to anyone anymore after all the issues I've got with my phone...
Another question:
I have 2 NFC payment apps installed.
I'm now on version V20c-EUR-XX and since the upgrade I cannot change my default payment app, so when I'm in the store it always tries to pay with app 2 instead of app 1, even when app 1 is on the screen with the card I want to use...
This really frustrates me, because app 2 doesn't always work in stores (but is my preferred app)...
crazyracer98 said:
I really hate to say this, but I really cannot recommend LG to anyone anymore after all the issues I've got with my phone...
Another question:
I have 2 NFC payment apps installed.
I'm now on version V20c-EUR-XX and since the upgrade I cannot change my default payment app, so when I'm in the store it always tries to pay with app 2 instead of app 1, even when app 1 is on the screen with the card I want to use...
This really frustrates me, because app 2 doesn't always work in stores (but is my preferred app)...
Click to expand...
Click to collapse
Is that issue because it's an LG phone? Or does it happen because of that version of Android?
One of my friends is using a Galaxy S8+ and he is running Android 8 (same as mine).
I just cannot think of any reason why they removed this feature...
(So it is a issue with my LG H870)
Hi all,
I've got a Withings Pulse Ox (Bluetooth activity tracker, like a fitbit) that I've had for the life of my OP5. It's always worked on OOS 4 and 5, however since upgrading to Android Pie (OOS 9.0.1) it refuses to pair with the phone. It is discoverable, and will attempt to pair but never succeeds. My other devices (headphones, and car audio) continue to work just as they did previously.
I've tried the usual array of rebooting phone, tracker, uninstalling and re-installing the Withings app - but never works (trying another phone, running an earlier version of Android pairs immediately). I'm talking to Withings Support, but they are being typically useless so far.
Phone is rooted, with Magisk, but the only modules I've got installed are related to the camera.
Has anyone had any experience of trackers not working since upgrading to Pie / have any suggestions for what else I could try?
After installing Pie i had connectivity issues with my Anker Soundsync Drive hands-free kit. I unpaired , cleared storage and cache of the Bluetooth and Bluetooth MIDI service app in "Settings --- Apps&Notifications --- See all xxx apps --- Show system --- Bluetooth / Bluetooth MIDI service --- Storage". After a reboot it connected flawlessly.
I hope this helps
V.
Hi,
Thanks for the suggestion. I've tried this but unfortunately still not pairing and syncing.
Hello,
1.Open the Fitbit app and start the sync process. It will say “looking…”
2.While it is looking for your device, quickly go to Android Bluetooth settings, choose Pair New Device, and select the tracker as if to pair it for the first time. (remember to remove it from your Bluetooth devices first)
3.Switch back to the app and the sync process should complete.
That's work for me.
OnePlus 5 - Android 9
Same problem for me. Still not fixed with 9.0.3.
SolykZ, have you got the same issue specifically with a Withings Pulse Ox device?
phoenix1589 said:
SolykZ, have you got the same issue specifically with a Withings Pulse Ox device?
Click to expand...
Click to collapse
I own a Withings Pulse 0x and I had absolutely no problems with my previous phones and my current OP5t before the Pie update. I even full-wiped the phone "just in case" with no luck. Any other phone will pair without any issue. I can't try with another Pie phone since this one is my only one Pie-powered device, sadly.
Hi,
Any update about this?
Regards,
Chris.
Withings swapped my pulse for a Steel, as they couldn't work out what was going wrong (or they knew they messed up but didn't want to fix an old device).
Thanks a lot for your feedback. I'll contact them asap. Hopefully the french support (I'm from Belgium) will be that convenient with my own problem.