So, I was so very excited to get my hands on my newly bought OnePlus 6T when it got delivered on the 13th of November, 2018. It was functioning fine, great camera for the price, amazing battery life, the in display fingerprint sensor working well. All in all, a proper upgrade into the new world of flagships.
But last night, to my utter astonishment, the touchscreen on my phone stopped responding, became frozen. The power button, the volume button they still work, but the touchscreen just doesn't respond whatsoever. It was one of the biggest disappointments I have experienced in recent times. I might just be the only one who has faced such an issue thus far around the world, but I think this is an issue that people should know of. I have been a big advocate of the brand, however, my cousin's oneplus 5T had a display issue as well, earlier this year.
My OnePlus 5 has been displaying this issue as well. The problem would go away if i reflashed a new rom or performed a reformat, but it's just be a temporary fix. The issue would come back sometimes and then go away again on its own. To this day I don't know what causes it to occur and what causes it to fix itself. I actually just ordered the 6T a few days ago and was hoping the issue wouldn't happen in the newer devices...
If you're rooted then I'd recommend to download JOnePlus Tools off the play store and turn on the option to leave OTG always on (without this it disables after 10 minutes by default). You'll be able to use a OTG cable and connect it to a mouse to navigate your phone in case the screen issue happens again. Before I found out about this, I had to reformat my entire phone and lose all my data/photos. Also, since you're under warranty, you may want to contact OnePlus and get an RMA to have it fixed. I've read that it may be a motherboard issue.
hi, I just got my new Oneplus 6t in 2019 and it has a great camera, excellent display. And then I got this issue that the screen is not responding like it's frozen. the buttons are working fine but the touch screen is not working. if anyone knows how to fix it email me please, ASAP.
[email protected]
thanks>
i32r said:
hi, I just got my new Oneplus 6t in 2019 and it has a great camera, excellent display. And then I got this issue that the screen is not responding like it's frozen. the buttons are working fine but the touch screen is not working. if anyone knows how to fix it email me please, ASAP.
[email protected]
thanks>
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If anybody knows how to fix the issue please do NOT email but post here for the benefit of the whole XDA community!
XDA is about sharing of knowledge and helping each other.
Thanks very much for your understanding and cooperation.
Regards
Oswald Boelcke
Forum Moderator
Has there been any solution to this? My phone went frozen today. Not working now. Buttons work
Hi all, I had bought 6t in Feb 2019. First time i am facing touch screen issue.
Any solution to this? My phone went frozen yesterday. Not working now. Buttons work though but display is not sensing touch.
Please help or any leads would help.
OnePlus Touch Screen Not Working Try These 6 Pro Tips - Rapid Repair
Are you struggling with your OnePlus Smartphone’s screen issues? Resolve the OnePlus Touch Screen Not Working issue with 6 pro tips.
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go on this website and try the hard reset method. I did this
Related
For a while now, my Wizard's touch screen would only work when the slider was closed. It would be completely unresponsive when it was opened. Now the touch screen has stopped working all together.
Is there any way to fix this? Does anyone know what would cause this?
touch screen unresponsive
works just fine in vertical
works for a couple of seconds in horizontal to.
fix?
(had original 2.26 TMOB NL ROM and now using 1.05 Button- dosnt seem to be that)
issues seems solved
ok... been doing a lot of reading in the last 2 days
and found a solution that said:
clean the border between the screen and the plastic housing with a business card or such, get the dirt out.
didnt think it was the problem i had, but i found no other solutions- tried it- and it works... screen seems oki-dok again....
so, good luck to who ever else runs into this....
and keep u posted if it comes back.
You are life saver (actually my Wizard should say that). I have done many things in the last week or so... massaged the screen, reflashed few times, checked for loose connections and nothing seems to be working. Until this idea to clean the dirt. I was skeptical at first, but now:
THANK YOU, THANK YOU, THANK YOU!!!!
Works perfect.
hi there. i have the same problem with the touch screen. i tried to clean the dust with the plastic card but it's not working. what should i do?? i need help
p.s. i also had a problem when my wizard was opened, my touch screen didnt work. Now the touch screen has stopped working all together.
I have also ran into the same problem, except that my touch screen works only about 10% of the time. I have tried to clean the border without any luck.
Lol, this needs stickied in every topic here. I have the excuse of having no internet access till today, but my wing touchscreen died on me. I called t-mobile multiple times, including their direct buisness support line. Assurion wanted $110 for a replacement phone. My account is only 40 days old. So I got transfered to retentions and have a replacement wing in the mail already. Gave the retentions rep a kudos for resolving my issue without me having to take the 110 bucks to sprint to get a mogul and faster interwebs. Thanks guys!
Hey Guys, Can anyone help ?
I plugged my phone in to charge overnight like normal and when i unplugged it next morning the screen will not respond to taps. There are no cracks or damage to the screen and it hasnt had a bump.
A hard reset gets me as far as the calibration screen but again, cant do it.
Does anyone either have any ideas or can anyone recommend a good repair place in the uk ??
thanks.
Andy
AndyG said:
Hey Guys, Can anyone help ?
I plugged my phone in to charge overnight like normal and when i unplugged it next morning the screen will not respond to taps. There are no cracks or damage to the screen and it hasnt had a bump.
A hard reset gets me as far as the calibration screen but again, cant do it.
Does anyone either have any ideas or can anyone recommend a good repair place in the uk ??
thanks.
Andy
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Click to collapse
Hi Andy,
If you are familiar with rom flashing you could try it before sending to repair in case it's software related.
Good luck
Arrrrrrggghhh-bloody backlight/touch bricked!
I have the same issue and it's driving me nuts!!
pressing the screen bottom left quite hard puts the backlight back on but it goes off as soon as I take my finger off.
Having done a web search, it appears that this may be a firmware issue, but if so, why, after 9 months of trouble free use, has it only just happened?
I'd be very interested if anyone else has solved this issue. Is there patch or is it a hardware issue?
My otherwise excellent touch is effectively bricked-any help or suggestions at all would be appreciated!
A fix (sort of)
I bit the bullet and ordered a replacement LCD module online and fitted it. It worked, proving that there was indeed an issue with the original. Problem is, the quality of the new one is really bad so DON'T buy a replacement online is my advice. I've now sent my beloved Touch back to HTC to get it fixed...
Hopefully I'll have it back and working soon.
FIXED !
i know this is gonna sound weird but i bought a BENQ_E72 while my touch wasnt working and i kinda forgot about the touch in the meantime. Yesterday i came back to the touch and lo and behold its working perfectly. Screen align is working, taps are going through and i cant see a problem.
Now i have read a thread about the Digitizer filling up with dust and yes my front case does have 2 hairline cracks in it so i am thinking a strip apart, new case and clean and go from there if it does it again. Odd how leaving it to discharge compleely for a couple of months has 'cured' the problem
Just thought i would share this with you
AndyG
The top part of my phone does not respond to touch anymore... it is impossible to bring down the notification bar... and once in a while the whole screen goes unresponsive.. tried factory reset but still the same problem..
am having the same problem since 2 days back
after reading some of the posts i found that the Digitizer For HTC G6 Legend A6363 should be replaced with new one i ordered mine from ebay
ebay.com/sch/i.html?_from=R40&_trksid=p5039.m570.l1313&_nkw=Digitizer+For+HTC+G6+Legend+A6363&_sacat=See-All-Categories
waiting for the item to be delivered
I've also got a touchscreen issue: the area of the notification power widgets is unresponsive... the rest of the screen works fine, but I don't know for how long :/
nnssxx said:
I've also got a touchscreen issue: the area of the notification power widgets is unresponsive... the rest of the screen works fine, but I don't know for how long :/
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Do you have widgetlocker, by any chance ?
Or a lockscreen replacement which disable the notification bar during the "slide to unlock" state ?
I didn't know there was such thing as widgetlocker. I use CM7 latest nightly, never seen that thing.
I also facing this problem from last 2 weeks and i also think this is digitizer problem. If anyone else found the solution else changing the digitizer, then please post.
This is beautiful phone but htc added a poor quality things in it, due to which many users facing such problems.
Nah.. I dont think its because of widget locker.. its the digitizer..
well that's a shame, gotta buy a new digitizer on ebay after just over 1 year of use...
I know.. this sucks... Im planning to upgrade though.. Any of u guys have any suggestion?
Depends on your carrier if you want suggestions for an upgrade.
...but that would drive the post off-topic.
Sent from my HTC Legend using XDA App
I have the same problem. my screen doesnt work anymore because some water got in from the grill above the screen :S
should I try to take apart and dry off or shall I buy a new digitizer directly?
I think it may be a good idea to try disconnecting your digitizer and reconnect it as it just might be helping. I did it on my girlfriends legend and it has been working perfectly ever since. Maybe a good idea to at least try that before buying a new one. So i guess it could be in the connector to? At least this worked for me.
My touch screen dosent work at times. but after rebooting the phone the problem becomes solved. But the problem comes again after a week or so. Any suggestions guys??
Earayil said:
My touch screen dosent work at times. but after rebooting the phone the problem becomes solved. But the problem comes again after a week or so. Any suggestions guys??
Click to expand...
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I also have this problem, but if I wait a couple of minutes the touchscreen
becomes responsive again. Half of the screen works when it's unresponsive (right half of the notification bar and down). It's quite annoying but I cannot afford a new phone at the moment.
I'm also wondering if this might be temperature related, this problem reoccurred very often during the summer but stopped during the winter. But now (spring) it's back again.
My problem got worse and the phone became totally unresponsive, changed it, got a new phone.
Tanayar said:
I also have this problem, but if I wait a couple of minutes the touchscreen
becomes responsive again. Half of the screen works when it's unresponsive (right half of the notification bar and down). It's quite annoying but I cannot afford a new phone at the moment.
I'm also wondering if this might be temperature related, this problem reoccurred very often during the summer but stopped during the winter. But now (spring) it's back again.
Click to expand...
Click to collapse
exact same problem here, mine works when it feels like working, totally random, I simply can't understand why, I doubt it's the temperature... I think its in the device theres something wrong, I smack it numerous time and it works right after a big smack on the screen, or rub your whole hands on the screen, also, the angle you are holding the phone affects this problem, if none of these work, a phone restart always makes it work at the beginning. Oh boy did my phone took and taking much beating... oh well, I wish I could permanatly fixed the problem here, as I was thinking of handing the phone to my brother when I upgrade, I'm using CM 6.1.
I still recommend the same thing that i posted earlier here, her screen still works perfect.
I had the same problem few months ago. The problem is with the touch digitizer. I bought a digitizer on ebay and replaced it myself. After that my phone has been working fine. Its not that hard to replace it if you have a small knowledge about hardware.
I use to get that unresponsive screen issue only in the summertime, plus it gets worse if I add humidity (read: sweat). I just need to give it some time then to dry off/ cool down outside my pocket, and it's all fine again.
I recently purchase a LeEco Le Max 2 from aliexpress and it worked fine for the first 2 hours but after i locked it and left it on a table for a few hours and came back the fingerprint scanner wouldn't work.
After this happened to me i started to search the internet for all the possible solutions i could find like installing the original ROM and such but before i did any of the solutions it suddenly started to work again.
It started to work for like 2 seconds and then stopped again how it happened was that i had left it on my bed with the screen on and it was starting to get really hot (the room was also hot) and i started to get angry with the device and started taping the fingerprint scanner hard in the hopes of getting it to work and it started to work for like 2 secs and then stopped and since then i haven't been able to get it to work again and yes i have tried factory resetting and re calibration the scanner also i have tried installing multiple official and unofficial ROMs .
So anyway the reason for my post is to ask for possible solutions on how to fix it and also to ask what was the issue? is it the contacts or is it a defective part.
The FP problem in this phone is well documented. As are the many seemingly magical solutions folks have found for it. Search XDA and try what solutions you can find, and if those don't work, it may be the part. If it's the part, the good news is that a new FP scanner is exceedingly cheap ($6 CAD), as are most of the tools one would need to do the repair, if they do not already have them.
I posted a guide in this section here for doing the hardware replacement. No guarantees - nobody seems to know definitively what the cause of this issue is or how to fix it, but the only thing that's obvious is it's a fairly rampant problem.
it is a software issue no remplacement needed , i have post a solution 100% working
darkside57 said:
it is a software issue no remplacement needed , i have post a solution 100% working
Click to expand...
Click to collapse
Everyone who has found a "fix" to this problem has claimed that, and it's usually not even a week before someone comes by and proves they were wrong. Certainly worth trying the solution regardless, but you shouldn't make promises that aren't validated.
Heyyo, too true @TheLastCanadian (happy Canada day btw eh?) that some may get lucky with a software fix but most require a hardware replacement to resolve the problem 100%. Your guide btw is very well detailed and as long as anyone follows it to the tee? They should be safe too.
I'm unsure how old your LeEco Le Max 2 is, but it might be cheaper to just replace the FP scanner yourself than to send it back to China for a replacement as they would probably request you to pay to ship both ways...
Thanks!
I think this is a quite late reply but first i would like to thank @TheLastCanadian for his/her comment. I already knew the thing about replacing the fp scanner which you can get on aliexpress for just under 6€
but the issue i have is that i don't have the tools to do it but even if i had them and even though it seems really easy to do as shown in multiple guides i have really shaky hands and wouldn't trust myself to do it in the
fear that i would just snap the phone in half.
Also another question recently my bottom buttons stopped working on my phone and even after factory resetting they still wouldn't work (read online that it might be a software problem)
after that i thought that maybe it was the heat wave hitting my country that caused the buttons to break/stop working but still i wanted try one more time so i cooled the phone in front of
a fan for a half hour and then tried installing the original OS (the OS that i was using was the PixelExperience for LEECO MAX 2) and then it suddenly started working. So the point of this was
to ask was it a problem with that OS or was it the heat by the way even when the buttons didn't work their light was still on.
Heyyo, for the hardware buttons? It is usually a software issue yes unless the phone was dropped and screen is cracked on the bottom half of the screen (I had that happen and the replacement screen came with new hardware buttons and they worked perfectly).
For FP reader? I guess if you're uncomfortable with doing it you could ask a local mobile phone repair shop to fix it... But they might charge you quite a bit so I'd ask for a quote and link TheLastCanadian's guide so they have an idea on what they need to do.
It's honestly not too bad repairing a Le Max 2. For me, heating up the phone enough and separating the screen was the toughest part as that adhesive tape they use is REALLY adhesive and the phone was quite hot to the touch to finally get it to separate with my suction cup.
In the guide that TheLastCanadian posted he linked a very cost effective kit that is even more fancier than the random parts I had heh so I'd recommend his linked toolkit if you want to give it a go.
Hey i know it been quite while but wanted to leave an update about the fingerprint scanner issue so here it is.
I usually wipe and reflash my phone with a cfw every few months but decided to do it now even though i already did it a few weeks ago because i downloaded and ran some infected ****.
Well guess happened?? IT WORKS NOW!! the fingerprint scanner suddenly started to work again as i was setting it up. I don't think it the cfw because i'w installed it multiple times before
and the fingerprint scanner never worked but now it does, maybe its because of its hot in my room? ¯\_(ツ)_/¯
I think its really likely to do with heat or something because the last time i got it to work for a few sec was when i first got it was after i had played some games and watched some vids in my room
which got it burning hot. Will update if it stops working again
The cfw that got it to work was the newest version of PixelExperience for LEECO MAX 2
https://forum.xda-developers.com/le-max-2/development/rom-pixel-experience-t3734990
Hi everyone. This thread is not actually for my phone, but rather for my friend's Zenfone 3.
A while ago she replaced her phone's battery, in order to give it a year or more of life and avoid having to buy another phone. But after that, she started to notice a few problems with the touch screen. Like, when she opens an app, the control center from above the screen is not accessible anymore. I'm thinking it is a hardware problem, but have never seen a situation like this. I'm still waiting o ask more information from her, but I would like ask if anyone here has been in a situation like this, and what could I do to fix it