Database Users

OP2 Screen rotation periodically stops working

Hi folks
I received my OP2 in July 2016, and this issue has been a mild periodic annoyance. As I approach the end of my warranty, I want to be 100% confident that this issue is software rather than hardware... (so rather than a fix, my highest priority is confirming that I do not have a hardware defect)
The issue is that the screen rotation will stop working for most, but not all apps (OnePlus Camera is the sole exception, it seems). It will rotate normally for a couple weeks and then I'll notice in some app, usually YouTube or Facebook first, that the screen orientation won't rotate anymore. Once I notice it in any app, no other app rotates either except the stock camera. I have been experiencing this symptom on-and-off for most of the time I've had the device, spanning multiple OOS releases (currently 3.5.8 and still happening).
A reboot fixes the condition, then it works fine for a week or two and comes back. OnePlus support suggested a factory reset, which I've done pursuing this issue before, and it didn't help (it immediately helped, obviously, but the issue did return on the same schedule as before).
I had my OP2 rooted, but still using the stock ROM otherwise, for several months (to be able to use Adblock). I reverted to 100% stock configuration pursuing this issue, it happened the same before/during/after the time it was rooted.
I have checked out the accelerometer with the app "Test Your Android" and watched the graph in the "gravity sensor" test. When the phone is in its non-rotating state and I rotate the phone, the graph lines cross but the app stays in portrait. This makes me think the phone knows it has rotated. I reboot the phone, redo the same test, and the graph looks similar except the app now rotates as well (ironic, really).
Is there a background service for "screen orientation" similar to how Play Services provides GPS information to other apps? If so, am I right in suspecting that the service responsible for answering the question, "what way is the device oriented currently?" is either not answering, or answering incorrectly?
I would prefer not to go to a third party ROM just to test this as I'm very happy with the current config of my device, other than this issue popping up from time to time. Any input is appreciated.
Thanks!

OOS has a tonne of services running under android system continuously. Screen orientation feedback might be one of them. I haven't used OOS in months. It doesn't seem like a hardware issue since a reboot solves it. If it is too frustrating then try testing it on a custom rom. You can switch back to stock once you are sure it was a problem in OOS or not.

utkarsh102 said:
OOS has a tonne of services running under android system continuously. Screen orientation feedback might be one of them. I haven't used OOS in months. It doesn't seem like a hardware issue since a reboot solves it. If it is too frustrating then try testing it on a custom rom. You can switch back to stock once you are sure it was a problem in OOS or not.
Click to expand...
Click to collapse
The more I think about it, the more stupid it seems to have a device that is rather well-supported by custom ROM devs and to not try some out.
I'll shop around for a ROM and give it a shot. I'm thinking and hoping this is strictly a software issue.

k1shy said:
The more I think about it, the more stupid it seems to have a device that is rather well-supported by custom ROM devs and to not try some out.
I'll shop around for a ROM and give it a shot. I'm thinking and hoping this is strictly a software issue.
Click to expand...
Click to collapse
In case you want suggestions, try these:
Bliss
Halogen
Validus
Lineage 13

Well, I have the same issue on my OP2 intermittently and it does not matter which rom I am using. In addition to OOS, I have had this issue on Marshmallow Cyanogenmod / Nougat Lineage based roms. Sooner or later it always returns. It seems to happen after longer uptime periods. E.g. with OOS3 I had an uptime stretch of 40+ days (without a reboot), so during this time I experienced the autorotation issue multiple times. It seems to get fixed by itself, but then comes back again. A reboot fixes it usually for longer period of time. As I am now on a custom rom, which is updated quite often, at least once of twice a week, the uptime stretches are not that long and I do not experience this issue often. I have noticed that the step counting sensors also stop working intermittently.
On rooted lineage based rom you can manually restart the sensors with following terminal commands:
su
stop sensors
start sensors
Don't know if this works on OOS. I made a tasker task shortcut for this on my homescreen.

Interesting...I have had the problem on-and-off I'd say, sometimes it follows this ~2 week pattern, sometimes it'll go longer than a month with no issues that I've noticed. Of course, it's also fairly rare that I watch videos on my phone and this is the main time that I realize it won't rotate.
Of course, with the current trend being to make all videos square with unnecessary obnoxious text in the letterbox black space, I suppose I'll never need to rotate my phone again </sarcasm>.
Prior to utkarsh102's suggestions I had already flashed AOSPExtended so I'm going to try rolling with this for a short time, if any issues surface (unrelated to my rotation issue) I'll try another ROM. Given that I'm trying to diagnose this issue before my warranty runs out (yeah, shoulda done it sooner, I know) I'll need to have a usable solution that can run stable for weeks uninterrupted to catch this again, if it's going to happen again.
FYI OnePlus support was entirely unhelpful about this issue. They completely disregarded the fact that it is intermittent and was not currently happening when I reported it to them. They were not able to suggest any diagnostic effort I could take to narrow down the issue further. Viewing the accelerometer readings was my own idea, not theirs. That suggestion absolutely should have come from them.
I do know I'm/we're not isolated in having this issue as there are other forum posts on various sites complaining of it.
I'll keep this thread updated with my findings, in the meantime anyone who has experienced this issue please chime in. It would be helpful to present to OnePlus, though I get the impression they won't care as they seem to have classified the 2 as a legacy product at this point. It's not like we're trying to get parts for a dot-matrix printer here.
Edit, October 2017, to provide an update without bumping the thread:
I've been using AOSPExtended on a constant basis since my last update to this thread and while I have experienced a variety of other issues, this particular one with the screen rotation has not affected me. My uptime has never been super long, but long enough at times that I should have seen this issue if it were going to happen following the same pattern as before.

touch registration issues

I thought it might be a sensitivity issue because I'm coming from a N6 where I barely touch the screen and it registers. I did some testing and turned on show visual feedback for taps in developer options and I started tapping on the screen in random places every 2 seconds and on average every 5th tap it didn't register and sometimes it's the second and I had issues sometimes where 3-4 taps in a row in different places wouldn't register. For me it's not isolated to certain parts of the screen like many people have found, for example only on edges.
My sample size isn't very much but I've figured out that the majority (or only UI elements because I haven't tested enough) tapping on or around UI elements such as toggle settings in the developer options, any app (swiping/scrolling in apps too) that this issue occurs. When I moved an app icon to create a new screen and started testing I never had any registration issues(visual feedback for taps and long pressing to bring up the wallpapers/widgets/home settings intermittently between taps)
So is this a hardware issue, software UI or maybe a mix of both? I don't know enough about touch screens and android. I don't want to RMA if it's software but I do if it's a hardware issue. Does anyone have any insight on this?
So I did a factory reset and it's working perfectly now. I don't know what was causing it but it's good to know it wasn't hardware

I have the same issue, fingers crossed the upcoming update will fix this.. Mostly its a software issue (or hoping so), but I've seen few complaining about this..

I have the same issue. Its most likely a software issue that can be addressed through an update.

Mine seems to come and go. Sometimes it's fine; sometimes I'm having the same issues you're describing.
I was thinking last night it seemed like every once in a while a double tap is required, after idling for a few seconds. This to me sounds like a driver issue that could be fixed.
Today however I'm thinking it might have something to do with cold dry fingers, as I was having it outside but it's totally fine now indoors.
Can't really put my finger on it yet. Gonna give it a few more days before I think about an RMA.

Any of you guys using SwiftKey beta?
edit: are you on 8.0 or the 8.1 preview?

Just got my xl today and I have this issue. It's just randomly around the screen and not in any specific area.

I believe my phone is not recognizing vertical sliding if it is diagonal, versus the same diagonal slide on my 6p is recognized. Not sure why this is happening but I believe it is intentionally being done because if I touch same spot and closer to vertical up and down, it recognizes it.

Ferenczy68 said:
Any of you guys using SwiftKey beta?
edit: are you on 8.0 or the 8.1 preview?
Click to expand...
Click to collapse
I am using swiftkey Beta on 8.0 and all functioning great

I don't know if this is related but I've been using accubattery and after I did a factory reset I didn't install it at first and everything was working great then I installed it and after awhile I noticed the issue come up again. I uninstalled it about an hour ago and did testing and the issue is gone.
I'm on 8.0
Issues came back even with accubattery uninstalled

I have the same problem. When trying to scroll a web page in Chrome, I have to touch twice to get the touch to register. Also having trouble with the long presses.
I'm on 8.0
I have Swiftkey (not beta)
I do not have Accubattery

I'm having major issues with this all of the sudden today. Something isn't right. Ugh - one issue after another.

I made a video of my issues:
https://www.youtube.com/watch?v=tfnE_Cv-s20

Sometimes, when trying to scroll a web page in Chrome beta, I have to touch twice to get the touch to register. Saw this on 8.0 and now on 8.1.

Neverendingxsin said:
I made a video of my issues:
https://www.youtube.com/watch?v=tfnE_Cv-s20
Click to expand...
Click to collapse
That's horrible. I opened my gboard in chrome and it doesn't do that for me but it will do that swiping/scrolling, randomly typing and with GUI elements sometimes. Multiple times in a row to where i have to just stop tapping and wait a second or two and tap again.
I'm going to try using the 8.1 dev preview to see what happens

I'm having this issue too
Sent from my Pixel 2 XL using XDA-Developers Legacy app

dekciw said:
That's horrible. I opened my gboard in chrome and it doesn't do that for me but it will do that swiping/scrolling, randomly typing and with GUI elements sometimes. Multiple times in a row to where i have to just stop tapping and wait a second or two and tap again.
I'm going to try using the 8.1 dev preview to see what happens
Click to expand...
Click to collapse
I get the same thing while typing, i'll think i tapped something (because I know i did) but it won't register. Extremely annoying and all 3 phones I've gone through had the same issue, getting tired of RMAing

I mainly get this problem with gboard and the home button. It will double click a lot when I only touch once
Sent from my Pixel 2 XL using XDA-Developers Legacy app

I'm also seeing this randomly as well! This is my biggest bug right now...

I installed the 8.1 dev preview and right off the bat it's working perfectly but let's see what happens in the next few hours. I don't understand why it's fine then all of a sudden not. It's completely ridiculous
Make sure you guys are enabling "show taps" under input in the developer options because when you tap and the visual feedback doesn't show then it's not registering. Enabling "pointer location" helps make it more obvious also

dekciw said:
I installed the 8.1 dev preview and right off the bat it's working perfectly but let's see what happens in the next few hours. I don't understand why it's fine then all of a sudden not. It's completely ridiculous
Make sure you guys are enabling "show taps" under input in the developer options because when you tap and the visual feedback doesn't show then it's not registering. Enabling "pointer location" helps make it more obvious also
Click to expand...
Click to collapse
I'm on 8.1 still having these issues
Sent from my Pixel 2 XL using XDA-Developers Legacy app

[Discussion] What are your problems with the 5T?

I have had this phone for more than 4 months now, and I have 2 problems with it (both software), which OnePlus failed to fix over several updates, even though they are aware of these problems.
My first problem is the panorama mode. This phone makes just the worst panoramas. My hands are a little shaky, and the pictures that come out are completely unacceptable (even though it doesn't have ois) for a "flagship killer". I had a Nexus 5X before, which made almost always perfect panoramas with a much worse camera. I feel like the devs put the panorama mode in the camera just so that it has the feature, but didn't spend any time on the algorithm.
My second problem, which is the bigger one is about bluetooth. First of all, the phone had/has a weird bug where if you turn on the bluetooth then go to the bluetooth menu to choose which device you want to connect to (either by long pressing the bt icon in the notification bar or from the settings app), the ui would freeze and you have to wait a half-a-minute or so, for the ui manager to restart (in older versions of oos, the phone itself restarted). Now in 5.1.1 it doesn't do this as often as it used to, but it still happens. The second issue with bluetooth is connectivity. Sometimes when I have my headset turned on and I turn on bluetooth on the phone it connects right away (like it should) and I am happy.
Other times (most of the time actually) I have to manually select which device I want to connect to (bringing us back to freezing), and even then it still takes a couple tries for the phone to succesfully connect.
So these are my 2 issues with this phone, I hope they will get fixed soon. I feel like the dev team is always working on the next phone after release, and they don't spend anywhere near enough man-hours on released device support.
Other than these, I'm loving this device, it's fast, has great battery life and does everything well.
Do you have these bugs, do they bother you or do you have any other problems with the phone you would like to share?

koostamas said:
I have had this phone for more than 4 months now, and I have 2 problems with it (both software), which OnePlus failed to fix over several updates, even though they are aware of these problems.
My first problem is the panorama mode. This phone makes just the worst panoramas. My hands are a little shaky, and the pictures that come out are completely unacceptable (even though it doesn't have ois) for a "flagship killer". I had a Nexus 5X before, which made almost always perfect panoramas with a much worse camera. I feel like the devs put the panorama mode in the camera just so that it has the feature, but didn't spend any time on the algorithm.
My second problem, which is the bigger one is about bluetooth. First of all, the phone had/has a weird bug where if you turn on the bluetooth then go to the bluetooth menu to choose which device you want to connect to (either by long pressing the bt icon in the notification bar or from the settings app), the ui would freeze and you have to wait a half-a-minute or so, for the ui manager to restart (in older versions of oos, the phone itself restarted). Now in 5.1.1 it doesn't do this as often as it used to, but it still happens. The second issue with bluetooth is connectivity. Sometimes when I have my headset turned on and I turn on bluetooth on the phone it connects right away (like it should) and I am happy.
Other times (most of the time actually) I have to manually select which device I want to connect to (bringing us back to freezing), and even then it still takes a couple tries for the phone to succesfully connect.
So these are my 2 issues with this phone, I hope they will get fixed soon. I feel like the dev team is always working on the next phone after release, and they don't spend anywhere near enough man-hours on released device support.
Other than these, I'm loving this device, it's fast, has great battery life and does everything well.
Do you have these bugs, do they bother you or do you have any other problems with the phone you would like to share?
Click to expand...
Click to collapse
I have to ask but have you done any factory resets? Never once heard of either of these issues

c_86 said:
I have to ask but have you done any factory resets? Never once heard of either of these issues
Click to expand...
Click to collapse
Yes, I have, I clean installed 5.1.0. I read about both problems on the OnePlus forums, so I guess it's not just me. But I can try when I have some time to reinstall the phone. Btw, I am running oos 5.1.1 rooted, nothing else, so I don't think that is the problem.

koostamas said:
Yes, I have, I clean installed 5.1.0. I read about both problems on the OnePlus forums, so I guess it's not just me. But I can try when I have some time to reinstall the phone. Btw, I am running oos 5.1.1 rooted, nothing else, so I don't think that is the problem.
Click to expand...
Click to collapse
Dont know about the panaroma mode but i face no issues like you mentioned regarding Bluetooth.
Try flashing an OOS based custom rom and see how that treats you.

my only main issue with this phone is the oil painting effect.

NOSTALGIA said:
my only main issue with this phone is the oil painting effect.
Click to expand...
Click to collapse
My problem is google fit crashed when hitting setting. Did uninstall fit, clear data etc but no help.
Gửi từ ONEPLUS A5010 của tôi bằng cách sử dụng Tapatalk

My issues are Oil Painting and broken Camera2 API

Camera post processing!

The way the Alert Slider works and how we can't customize it to our needs. But I guess this is a problem with all OnePlus phones.

BullHorn7 said:
The way the Alert Slider works and how we can't customize it to our needs. But I guess this is a problem with all OnePlus phones.
Click to expand...
Click to collapse
U tried this?
https://play.google.com/store/apps/details?id=com.seveilith.oxygen.slider

Things I am not comfortable with are
1). Notification dropdown works even on lock-screen.
2). you can power off the device from Lock-screen.
Both are security concerns as someone can turn wi-fi and data off or power down the device if found or stolen.

Rajeev said:
U tried this?
https://play.google.com/store/apps/details?id=com.seveilith.oxygen.slider
Click to expand...
Click to collapse
I did now! THANKS!!!

Using bluetooth headset always randomly stop / pause when playing streaming music like spotify, joox, and apple music. Does anyone have same problem ? Please share how to fix this. Its very annoying..

I have an issue with my phone after update to 8.1. The wifi stopped working only at work it will keep connecting disconnect but if I roll back to 8.0 it will work fine. I contact Oneplus 5T support but they not able to help me. I had logs from 8.0 and 8.1 can someone please try to help me with this.
I tried so many ROM but no luck.

PAINT JOB
it is simply horrible I got my sandstone white OP 5T chipped while inserting it in the original sandstone cover
this is insane

OP5 Camera not working, constant crashing/rebooting (I have searched threads etc)

Ever since my update to 9.0.5 my camera hasn't been working, as well as phone has been blacking out, system freezing up, the LED Light turning to a sort of baby blue color until I force reboot it (this bug has been with my phone since my first boot upon a full charge from 0% after unpacking it). I have scoured the forums of here at XDA and official One Plus forums. All other people have similar camera bugs but those are features of the camera bugging out and easily fixed with a cache clearing. My issue is with the system itself, and no amount of clean (Very) flashes results in a fix. If I go into recovery, select all partitions and format those, even repeatedly has this annoying system bug persist. The camera does come back if I revert to 8.1 OTA and custom ROMs, but the security patches are too far behind for me to keep using them. I am posting here to find out if anyone has had this issue and successfully fixed it as it has been over 2 months since I received my OP5 but I cannot use it for any intensive task as it worsens the freezeups and reboots. Further I live in a remote Alaskan village and there isn't even a OP Center close to the state to send it in. No amount of stock flashing fixes it at all and I am about to curse Oneplus for not being able to push out a stable device.:crying: :edit: I forgot to add that the gyroscope no longer functions as well. Not even in the factory testing menu by entering *#808# in the dialer with the stock roms.

arcticphoenix said:
Ever since my update to 9.0.5 my camera hasn't been working, as well as phone has been blacking out, system freezing up, the LED Light turning to a sort of baby blue color until I force reboot it (this bug has been with my phone since my first boot upon a full charge from 0% after unpacking it). I have scoured the forums of here at XDA and official One Plus forums. All other people have similar camera bugs but those are features of the camera bugging out and easily fixed with a cache clearing. My issue is with the system itself, and no amount of clean (Very) flashes results in a fix. If I go into recovery, select all partitions and format those, even repeatedly has this annoying system bug persist. The camera does come back if I revert to 8.1 OTA and custom ROMs, but the security patches are too far behind for me to keep using them. I am posting here to find out if anyone has had this issue and successfully fixed it as it has been over 2 months since I received my OP5 but I cannot use it for any intensive task as it worsens the freezeups and reboots. Further I live in a remote Alaskan village and there isn't even a OP Center close to the state to send it in. No amount of stock flashing fixes it at all and I am about to curse Oneplus for not being able to push out a stable device.:crying: :edit: I forgot to add that the gyroscope no longer functions as well. Not even in the factory testing menu by entering *#808# in the dialer with the stock roms.
Click to expand...
Click to collapse
It's more likely that you have an hardware issue according to your detailed description of the issue. Cause the gyroscope is also needed for proper camera functionality, camera app may crash.

strongst said:
It's more likely that you have an hardware issue according to your detailed description of the issue. Cause the gyroscope is also needed for proper camera functionality, camera app may crash.
Click to expand...
Click to collapse
Yeah it is part hardware and part software. A couple of months ago I used the cracked unbrick tool found here at XDA and I regained most functionality which was lost after upgrading from 9.0.4 - 9.0.5, though I do still get system freeze ups and reboots. But that is from a faulty unit not any of the ROMs.
I apologize for reviving an old post so any mods may close this thread.

arcticphoenix said:
...
I apologize for reviving an old post so any mods may close this thread.
Click to expand...
Click to collapse
THREAD CLOSED on request of OP.

Question Lock Screen Notifications Crashing

Hi XDA,
I'm having an issue where every time i unlock my phone using a lock screen notification to go directly to the app, my phone crashes and goes back to the lock screen. Is anyone else having this issue? Is there a fix?
Thank you

Hello is you phone still standard or mod?
I was watching a review just this morning on youtube about the same problem on firmware latest Nothing firmware.
But it's seem to be hit and miss with user of this device..

Nyssa1104 said:
Hello is you phone still standard or mod?
I was watching a review just this morning on youtube about the same problem on firmware latest Nothing firmware.
But it's seem to be hit and miss with user of this device..
Click to expand...
Click to collapse
My phone is standard, no root or anything.
im on 1.1.2

Had the same issue since I got it. There is no fix until they fix it software side.

I have the same issue! Running latest 1.1.2 software, no root.
I'm from Germany by the way, were are you from guys? Would be interesting to see if devices from a certain area have the same issues.
This ****ty software feels so beta its unbelievable.

UK here, had the problem since launch day

Another EU version here with the same issue. Located in the Nordics

I'm also having this issue and the new update should resolve it!