Database Users

[Q] Fingerprint doesn't recognise my fingerprint and forgot my password..

Long story short...i setup a fingerprint a few weeks back, didnt use it for a while and now I want to delete it.
Except now my phone refuses to recognise my fingerprint no matter which way i swipe it...
on top of that i'm retarded and forgot the alternate password too.
Is factory resetting the only way?
EDIT: Fingerprint is not set as my passcode, I just have it registered. My passcode is a separate PIN code.

Hellscythe said:
Long story short...i setup a fingerprint a few weeks back, didnt use it for a while and now I want to delete it.
Except now my phone refuses to recognise my fingerprint no matter which way i swipe it...
on top of that i'm retarded and forgot the alternate password too.
Is factory resetting the only way?
Click to expand...
Click to collapse
hi if you swipe your finger many times unsuccessful it gives you an other option..
unlock via Google.. use your Google account to unlock..
i hope this helps

z89x23 said:
hi if you swipe your finger many times unsuccessful it gives you an other option..
unlock via Google.. use your Google account to unlock..
i hope this helps
Click to expand...
Click to collapse
Oh thanks, I don't mean I can't get into my phone.
I have a separate PIN code set as my passcode and I have a fingerprint that is registered that I want to delete, but to delete the fingerprint I need the alternate password, which i have forgotten lol. When I swipe it many times and it fails, it just asks me for the alternate password.

Hellscythe said:
Oh thanks, I don't mean I can't get into my phone.
I have a separate PIN code set as my passcode and I have a fingerprint that is registered that I want to delete, but to delete the fingerprint I need the alternate password, which i have forgotten lol. When I swipe it many times and it fails, it just asks me for the alternate password.
Click to expand...
Click to collapse
Only way I can think of is if you have a custom recovery installed enter it and factory reset or something.
Sent from my SM-G900F using XDA Premium 4 mobile app

Hellscythe said:
Oh thanks, I don't mean I can't get into my phone.
I have a separate PIN code set as my passcode and I have a fingerprint that is registered that I want to delete, but to delete the fingerprint I need the alternate password, which i have forgotten lol. When I swipe it many times and it fails, it just asks me for the alternate password.
Click to expand...
Click to collapse
Oh i see what you mean now..
for now all i can think of is factory reset.. will try to find out..
Thanx
Update: I found this. But i dont know if this also removes the alternative password.. i just located my phone but i cant check anything else
cause im at work.. need my phone..
go online to android device manager log in with your google log in wait till it locates your phone u then click to lock your device it asks you for a new password. It over rides whatever password or lock feature u have on it. Then you get phone type the new password and boom problem solved.
https://www.google.com/android/devicemanager

Be advised--if you have registered fingerprints, perform a full/data Nandroid, and later restore, your fingerprints and alternate password may no longer work. The effect is the same as what the OP experienced. It seems like the only way to resolve the issue at this time is to reset.
This problem also affects the Note 4 and Edge. See thread here:
http://forum.xda-developers.com/note-4/help/bad-suprise-fingerprint-scanner-twrp-t2933878
http://forum.xda-developers.com/showpost.php?p=57807973&postcount=15
I am offering in the general Q/A forum $25 for anyone who comes up with a method to wipe/clear/delete the fingerprint registration when the registered fingerprints and alternate/backup passwords don't work.
The thread is here:
http://forum.xda-developers.com/general/general/25-via-paypal-to-1st-person-helps-reset-t2988027

A friend of mine is in real trouble. She bought her s5 for christmas and travelled. She took amazing photos and made National Geographic material videos, including of melting glaciers. when she was on a cruise for the new year, the phone locked her out due to the fingertip lock. The worse part: She wasn´t using it, when she got it from her coat pocket it was already locked. When she went to the Samsung store they told her to do a Hard Reset since the option to unblock with the google id wasn´t appearing. Before I found out that maybe she could´ve tried to unlock with samsumg lost my phone or google remote she did the reset and lost all her stuff. Tried 3 different recovery apps and all of them requires rooting. Not only we´re not confident enough, she wants to return it to Samsung and rooting voids the warranty. Is there any other way?
I even thought about taking the phone to a computer assistance to see if they can do something

[Q] Fingerprint Scanner Issues

Anyone having this problem? I switched my lock screen security over to the fingerprint scanner the other day, and I seem to be having some problems with it. It works ok. Like I can scan my finger, and the screen will unlock, but I keep randomly also getting asked for my alternate password, which is the other way that I can unlock it.
I'll unlock the screen with my fingerprint, then it will ask me for my password. I can hit Cancel, and it will still work fine, or if I enter the password, it takes me to the Lock Screen settings. It also randomly asks for my password if I'm just doing something random, like using Google Maps. And now, sometimes the screen won't even come on, when I wake the device. Black screen, backlighting lights up. What the heck??? Very strange. Please help, thanks in advance

fingerprint issues
Did you ever find the solution to this? I'm having this problem too.

wendyn said:
Did you ever find the solution to this? I'm having this problem too.
Click to expand...
Click to collapse
Sorry, I forgot that I also posted this on XDA. I'd received some responsed on Android Central.
Are you having all of the exact same problems? Or just some of them? Because I believe that I solved the problem of the phone screen occassionally being black on wake by moving all of my apps off of the SD card onto the device memory.
As for being randomly asked for my alternate password, I believe that this is because of an app called Worx Home that I recently installed so I could check my work email on my phone. I'm thinking it doesn't like having Fingerprint security. Do you have this app by chance? I can't verify this because I can't afford to remove the app.

fingerprint issue
It turned out my problem was Touchdown HD app for reading my GroupWise email. My employer requires more secure lock on my phone. Thanks for following up!

wendyn said:
It turned out my problem was Touchdown HD app for reading my GroupWise email. My employer requires more secure lock on my phone. Thanks for following up!
Click to expand...
Click to collapse
Ahh, so then I guess that confirms my suspicion about my work email app. Same problem, it wants a different security setting. You're welcome, and thanks for replying!
By the way, if anybody else is having blank screen on wake issues, one other thing I did at the time was uninstall the app Tasker. Not sure if that had anything to do with it, but it was one thing I did.

Best app for keeping Galaxy S8 unlocked while connected to home WiFi?

No, I'm not talking about Smart Lock, that doesn't have the option to stay unlocked while connected to a home WiFi that you know is secure. There's a location based one but apparently it isn't always working for me as sometimes I still need to use irises or PIN to unlock my phone at home. Very annoying.
Is there a good Galaxy S8 + compatible app for keeping my phone unlocked when connected to my home WiFi? Thanks!

wesman2232 said:
No, I'm not talking about Smart Lock, that doesn't have the option to stay unlocked while connected to a home WiFi that you know is secure. There's a location based one but apparently it isn't always working for me as sometimes I still need to use irises or PIN to unlock my phone at home. Very annoying.
Is there a good Galaxy S8 + compatible app for keeping my phone unlocked when connected to my home WiFi? Thanks!
Click to expand...
Click to collapse
Tasker.
Sent from my SM-G950U using Tapatalk

I'm using an app called delayed lock, and it works great

Tasker just seems complicated. But I know how specific it can get in its functions so I'll take a look into it.
I'll also take a look into delayed lock as well, thanks!
Any other suggestions?

Thx dude

Delayed Lock is not compatible with my AT&T Samsung galaxy s8+
Anyone else have any suggestions?

Bump

Try
App-Lock Fingerprint
https://play.google.com/store/apps/details?id=com.sp.protector.free
Once installed a d setup look at Settings -> Lock Convience

Hey thanks for the reply, do I have to have the whole phone locked by App-lock so that it'll automatically unlock? I currently use my irises to unlock my phone.

Smart lock seems to work perfectly with a Bluetooth device. My Gear 2 watch is on me all the time, so I never see my lock screen unless I reboot the phone.

Use the integrated Smart Lock from google, you will find it under settings, lock screen and security.

wesman2232 said:
Tasker just seems complicated. But I know how specific it can get in its functions so I'll take a look into it.
I'll also take a look into delayed lock as well, thanks!
Any other suggestions?
Click to expand...
Click to collapse
Tasker does have a learning curve, however there are plenty of scripts & profiles online to paste in and/or modify. Once it's set up, you can forget about it. I use one to match a google calendar and mute according to a class schedule.

Skander1998 said:
Use the integrated Smart Lock from google, you will find it under settings, lock screen and security.
Click to expand...
Click to collapse
You obviously didn't read my post but thanks anyway. If you look, it only has a location feature, it doesn't specifically have a feature to keep unlocked while connected to a trusted WiFi connection. I'm looking for that feature because the location one doesn't always work. Location is on, settings for it on high, and I'm still having to put in my passcode/use the iris scanner. Not sure why it's not working as intended. I'll post screenshots if I have to though.
Turnkeys said:
Tasker does have a learning curve, however there are plenty of scripts & profiles online to paste in and/or modify. Once it's set up, you can forget about it. I use one to match a google calendar and mute according to a class schedule.
Click to expand...
Click to collapse
I'll probably have to try it out, not sure if I want to shell out the 2.99 for it. Maybe I'll wait till my Google Opinion Rewards gets it for me

I used Hi Locker on my LG G4 for this. I havent tried it yet on the S8, give it a try.

October firmware update [NMF26X.N950USQU2BQJA]

I received an OTA today. Like 377 MB.
It looks like a new bootloader as well. Didn't come with a change log, but below is the informative after the update. NMF26X.N950USQU2BQJA

ShrekOpher said:
I received an OTA today. Like 377 MB.
It looks like a new bootloader as well. Didn't come with a change log, but below is the informative after the update. NMF26X.N950USQU2BQJA
Click to expand...
Click to collapse
Yes it is new bootloader. I expect this for around 2 weeks now. Seems like it is little harder to flash anything on this bootloader.
On Edge of Note

Yeah I'm installing it now myself.

Updated mine but facial recognition is now not working. Under settings, I see under Screen Lock Type I still have password, Face and Fingerprints as an option but "Face Recognition" is now grayed out. If I go into the Screen Lock Type setting, Face shows the switch to the right but that option is grayed out as well and can't be changed.

Zeab said:
Updated mine but facial recognition is now not working. Under settings, I see under Screen Lock Type I still have password, Face and Fingerprints as an option but "Face Recognition" is now grayed out. If I go into the Screen Lock Type setting, Face shows the switch to the right but that option is grayed out as well and can't be changed.
Click to expand...
Click to collapse
Might want to try going to lock screen and security settings then go to other security settings and clear credentials. I haven't had that same problem since I updated today so I haven't tried it on this phone but it worked on another Android device that I have when it greyed out Security Options.

norbarb said:
Yes it is new bootloader. I expect this for around 2 weeks now. Seems like it is little harder to flash anything on this bootloader.
On Edge of Note
Click to expand...
Click to collapse
Hey norbarb, I did the OTA and my phone system UI keeps crashing, cant even get to a screen on my phone maybe due to substratum themes... IDK... I cant even flash back to AQH7 that you posted! am I doing something wrong... Should I try another ODN this sucks as Samsung and ATT softbricked my phone all day Ive been without it!

ShrekOpher said:
I received an OTA today. Like 377 MB.
It looks like a new bootloader as well. Didn't come with a change log, but below is the informative after the update. NMF26X.N950USQU2BQJA
Click to expand...
Click to collapse
Change Log
https://www.att.com/devicehowto/tut...tep_KM1230781?make=Samsung&model=SamsungN950U

So nothing new or worth updating for?

rippedwarrior69 said:
So nothing new or worth updating for?
Click to expand...
Click to collapse
What's changing: Network performance enhancements, stability improvements, other various updates and fixes, and Android device security updates, including KRACK Wi-Fi vulnerability fix and BlueBorne fix (on SPLs September 1 or later)
I'd say that the KRACK fix itself is a good reason to update.

iteam said:
Hey norbarb, I did the OTA and my phone system UI keeps crashing, cant even get to a screen on my phone maybe due to substratum themes... IDK... I cant even flash back to AQH7 that you posted! am I doing something wrong... Should I try another ODN this sucks as Samsung and ATT softbricked my phone all day Ive been without it!
Click to expand...
Click to collapse
Happened to me a few minutes ago. Don't do factory reset yet. Use ADB to uninstall the app created by substratum.
Sent from my SM-N950U using XDA Labs

jack man said:
Might want to try going to lock screen and security settings then go to other security settings and clear credentials. I haven't had that same problem since I updated today so I haven't tried it on this phone but it worked on another Android device that I have when it greyed out Security Options.
Click to expand...
Click to collapse
apparently all that does is clear your saved certificates. I have been able to disable face scan by turning on iris but that doesn't work so well with my glasses. Face recognition is my preference but I can't seem to get it to enable after update.

Suntzupa said:
Happened to me a few minutes ago. Don't do factory reset yet. Use ADB to uninstall the app created by substratum.
Sent from my SM-N950U using XDA Labs
Click to expand...
Click to collapse
Shoot! I couldn't wait around anymore without my phone not working and did a factory reset through recovery.... UGH woke up was all restored and I forgot NOT to restore substratum and was back to system ui errors so here I go again restoring without substratum... I'm nervous to reinstall substratum again!

iteam said:
Shoot! I couldn't wait around anymore without my phone not working and did a factory reset through recovery.... UGH woke up was all restored and I forgot NOT to restore substratum and was back to system ui errors so here I go again restoring without substratum... I'm nervous to reinstall substratum again!
Click to expand...
Click to collapse
Anytime you do an OTA the Substratum app developers suggest uninstalling all of the themes. Nothing is broke on the device it's just causing an issue with seeing the home screen/settings.
This is also why using ADB to uninstall the layers would fix the issue.
Just for future reference for everyone.

Has anyone noticed the security update breaks YouTube's crop to fit button. My button is missing now. I do have it to auto fit set but that doesn't work wither.

chrispyutec said:
Has anyone noticed the security update breaks YouTube's crop to fit button. My button is missing now. I do have it to auto fit set but that doesn't work wither.
Click to expand...
Click to collapse
Me to

chrispyutec said:
Has anyone noticed the security update breaks YouTube's crop to fit button. My button is missing now. I do have it to auto fit set but that doesn't work wither.
Click to expand...
Click to collapse
I updated yesterday. That button in YouTube is working fine for me.

Not working on mine

Do anybody have problem with making and receiving calls ? When I try to make call phone app drops in 1 sec. When someone try to call me they are forwarded to voice mail. I experience this on 2 of my Notes 8 after update.
On Edge of Note

Zeab said:
Updated mine but facial recognition is now not working. Under settings, I see under Screen Lock Type I still have password, Face and Fingerprints as an option but "Face Recognition" is now grayed out. If I go into the Screen Lock Type setting, Face shows the switch to the right but that option is grayed out as well and can't be changed.
Click to expand...
Click to collapse
I lost it too. Exactly the same as you.

Pinch the screen out to expand screen to fit screen that's how u do it now

Locksceen PIN Bug!!! ON ESSENTIAL!!!

I have been updated to android ten and now the lock screen will revert back to the lock screen every time you put in the pin even if its correct. I seen the pixel is having the problem also. Ive tried to change to a password instead of the in and it wont let me change it because it asks for the pin to change it and does the same thing and if you twice it crashes settings app. I went to turn oem unlock bootloader in case it turned off and couldn't get back in and it wont even let me turn oem unlock on because it ask for a pin and then does the same thing then setting app crashes. Is anyone experiencing this and what is the work around?

Not a real solution, but it appears you can add a new user and still use the phone while you wait for a real fix from Google/Essential.
https://support.google.com/pixelphone/thread/12740836?msgid=15068331
Another post early in thread suggests resetting the phone in recovery, of course you will lose your apps and user data.
Sent from my PH-1 using Tapatalk

tried everything I could find
freshlysqueezed said:
Not a real solution, but it appears you can add a new user and still use the phone while you wait for a real fix from Google/Essential.
https://support.google.com/pixelphone/thread/12740836?msgid=15068331
Another post early in thread suggests resetting the phone in recovery, of course you will lose your apps and user data.
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
So I had been on Android 10 since it came out everything worked fine until yesterday was trying to put in my pin, and it would do what I explained. I didn't think anything of it until I seen the article about the pixel and then I knew it was the same bug. This almost has to be a server side change because my phone was fine until yesterday. I tried everything I could find to fix it and it will not let you change the user on essential. Ultimately I did reset in recovery because the phone isn't functional after this bug hits.

jonomods said:
So I had been on Android 10 since it came out everything worked fine until yesterday was trying to put in my pin, and it would do what I explained. I didn't think anything of it until I seen the article about the pixel and then I knew it was the same bug. This almost has to be a server side change because my phone was fine until yesterday. I tried everything I could find to fix it and it will not let you change the user on essential. Ultimately I did reset in recovery because the phone isn't functional after this bug hits.
Click to expand...
Click to collapse
Any chance that your phone automatically did an OTA update just before having this problem? There's a small hotfix that just released.

ktmom said:
There's a small hotfix that just released.
Click to expand...
Click to collapse
Which hotfix? Released when? Any info on it? Essential website doesn't have any new builds/updates. Update check in Settings also doesn't find anything...

kt-Froggy said:
Which hotfix? Released when? Any info on it? Essential website doesn't have any new builds/updates. Update check in Settings also doesn't find anything...
Click to expand...
Click to collapse
same here, I guess he means the one a couple of weeks ago that fixed LTE+ etc. I'm not aware of any other.
Has anyone with this problem tried the sign in via emergency call option some have managed with Pixel?

ktmom said:
Any chance that your phone automatically did an OTA update just before having this problem? There's a small hotfix that just released.
Click to expand...
Click to collapse
My phone didnt update same build as I have had. It just happened I didnt do anything out of the ordinary and once you reboot after it hits the phone is pretty much unusable until you factory reset from recovery.

IronRoo said:
same here, I guess he means the one a couple of weeks ago that fixed LTE+ etc. I'm not aware of any other.
Has anyone with this problem tried the sign in via emergency call option some have managed with Pixel?
Click to expand...
Click to collapse
You can get into the settings with that method but it wont let you do anything from the setting that would be useful. I seen where on pixel you can change users and use the phone but this option wouldnt work on the essential for me.

You can try deleting /lockscreen.db in data/system/lockscreen.db
That will delete your current lock screen password but won't touch anything else. Just go in twrp and mount system and go to advanced/file manager and navigate to said file and swipe to delete.
Probably not very much help but just an idea...

flash713 said:
You can try deleting /lockscreen.db in data/system/lockscreen.db
That will delete your current lock screen password but won't touch anything else. Just go in twrp and mount system and go to advanced/file manager and navigate to said file and swipe to delete.
Probably not very much help but just an idea...
Click to expand...
Click to collapse
DO NOT DO THIS...
Your encryption is tied to this... And you will need to format data to fix it...
Sheesh

rignfool said:
DO NOT DO THIS...
Your encryption is tied to this... And you will need to format data to fix it...
Sheesh
Click to expand...
Click to collapse
I'm not encrypted. Makes sense.

Has a fix for this been provided?
I have updated my phone yesterday and I cannot login with the Pin, I can only login with the fingerprint.