I've been having an issue with audio on phone calls. Everything works fine when I make a call, but if someone calls me I can't ever hear them. I always have to tell them to hang up, then I call them back and it works perfectly. Toggling speakerphone doesn't help at all.
I'm currently having the issue on LOS 16.0, but I had it on AEX before that.
Anybody found a solution to this issue? I had heard something about turning off Google voice functions, but honestly I'd rather go back to stock than give up voice commands..
Some articles I've read have a couple of different ideas.
1) was to disable the double tap option.
2) was the proximity sensor, try on you left ear instead of the right ear.
3) is the finger print scanner, resting you finger against it causes the lockout.
I don't know if any of these work, but I've had the same issue and its only the incoming calls (apparently a known bug)
I'm running B15 Oreo, B13 Oreo had the same issue.
Related
Hello All
I bought myself an Asus Zenfone 2 Laser Ze550KL a couple of weeks back.
An overall good phone. But I am facing an irritating issue.
The phone's microphone does not work from some point onwards. Once this happens, when attending(or making) a call, the other person wont be able to hear me.
I am not sure whether its a hardware issue or a software issue. Because once I restart the phone everything is perfect once again. After maybe a couple of calls, the problem resurfaces.
I read in multiple forums of this issue (even in Zentalk) , but nobody has a clean solution. Some of the solutions were -to disable Ok Google Detection, to enable call recording, to switch to loudspeaker, to reboot the phone and so on.
Enabling loud speaker works for me. When I realize the other person cannot hear me, I switch to loud speaker and then he is able to hear me.
Did anybody come across this issue? Is it a software issue? Any help/ideas/suggestions would be nice.
I am hoping its a software bug which will be hopefully fixed in the next system update or so.
Thanks
Hmm that's an odd one I can tell you that I have call recording enabled on a ze551kl and haven't had this issue, but I'm not sure if its specific to the 550 or not. I haven't actually recorded any of my calls, it just pops up and asks me if I want to every time and I tap cancel.
Sent from my ASUS_Z00TD using Tapatalk
CKtheProblem said:
Hmm that's an odd one I can tell you that I have call recording enabled on a ze551kl and haven't had this issue, but I'm not sure if its specific to the 550 or not. I haven't actually recorded any of my calls, it just pops up and asks me if I want to every time and I tap cancel.
Sent from my ASUS_Z00TD using Tapatalk
Click to expand...
Click to collapse
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
To OP,
This is for most of the guys. It's a software issue, dont worry, Just update to latest update. Which happened to me the same, and solved when i updated some random OTA update fix by asus. So the current version on my phone now is LRX22G.WW_user_1.15.40.639_20151029044030520_201505210103
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
Hi I too have this same issue. I believe it is a faulty model from Asus! I had serviced my mobile last month and the Subboard assembly has been completely changed by those people but still I face the same issue. . Hope I will throw away this bulsh**t soon. Asus not willing for replacement too I argued so many times which is just waste of time. Totally a waste of money and time.
Microphone issue
I am also having same problem once restarted phone is all fine...should i replace phone ??
Bought just 2 days back
Solution
Since you apply this solution the error has not returned to flicks: I cannot post the youtube link, but search the title: Solved: Asus Zenphone 2e mic problem by Jack Scorpion.
I have the same device with the same problem! It was neglible before, and it happened very rarely. But recently it had become worse and that thing happened to all the calls. Switching to loudspeaker works (loudspeaker mode disables the bottom mic and switches to top mic). I reset the device to factory settings (that thing wiped the internal memory too!) and since then, i haven't updated the 'ASUS Calling Screen' from the play store and everything works fine atleast till now.
hai friend try (ASUS ZenFone 2 Laser=ZE550KL (Z00L) software Image: 1.17.40.1234 for WW SKU only) this firmware from asus site or try system update form your mobile. thats old version runing firmware running on your mobile so thats a software problem. this a network issue in that old version asus team doing always best i am also have same problem in past month but my current update installed after working fine. so don worry friends
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
Try disabling Audio Wizard app
I am also facing same problem. Suddenly the mic of my asus fails to work.
Solution
There is solution. Please post it on another forums after you will check it.
Just hold your phone in your hand in position, which will make sound to reflect directly into your voice microphone. This way you will make a difference in signal between voice and noise cancellation microphone. That's how voice cancellation technology works. I have got this result after one week of search for any effective solution. And did not find any useful info. So I have find a solution after some experiments.
Please post it to another forums if it will solve your problem.
Hi all,
I've owned my S4 for a year an a half and out of nowhere started experiencing a huge issue today.
I have no audio whatsoever - earpiece or mic - when making a cellular call. I dial, and the call goes through (the other party receives the cal), but I have no audio. Even when plugging in a headset, still no audio. Incoming calls exhibit the same problem.
When connected to bluetooth, I do have audio + mic through the bluetooth device. As soon as I disable bluetooth, the issue returns.
All other apps/audio work fine - VOIP, texting, data... I can make Hangouts calls and the earpiece and microphone work.
I've rebooted the phone; that worked for a few minutes then the problem came back. I also did a battery + microSD + sim card pull, that fixed the issue for probably 30 minutes, then it returned.
I also flashed a new rom just to see if it would fix it - it didn't. Removed microSD, no fix.
I'm running Stock GPE 5.1 and have been for many months with no issues whatsoever, then this creeps up out of nowhere today. I've done some searches and other people have had the issue but I can't seem to find a definitive fix. Some report faulty SIM reader, but I have no problems otherwise with my SIM, and BT calls work so that would seem to rule that out?
Has anyone had this issue and/or fixed it?
Best,
-Dirk
OK so it appears to be hardware!
While making a test call, I took the back cover off and moved my finger around the upper area of the phone - near the SIM card slot - and applied various amounts of pressure. The in-call audio returned! However if I jostle the phone a bit, I lose audio. So some sort of connection in that area is loose or fraying or something.
Has anyone else had a similar issue? Perhaps tightening things would fix?
Please help,
Samsung have returned my phone twice saying no fault found, but every time I make or receive a call there is no sound on the other end. The mic works for google search, video recording, voice recorder app etc, but as soon as I make a call no one can hear me at all. Any ideas welcome please before I end up selling it as faulty. Gutted and tearing my hair out!
Hey!
I have a similar issue with my S7. Microphone does not work only during the calls. Turning on speakerphone does not help (as it should when you have a broken bottom microphone) and also if I connect headset then the microphone from the headset works. In all other aps both (botom, top) microphones work (I do have stereo in video recording etc.). Did it happen to you after system update or when?
Cheers
A small update:
I have found that the issue is even more silly for me.
So I make a call and the person to whom I am calling cannot hear me. Then I connect a headphones, but ones without a microphone. And suddenly the microphone in the phone starts working. But the moment I disconnect them it stops.
Can you confirm this happening for you?
its old, but i have same problem. Now, I am trying to flash stock rom and see if it will work. After restart, I microphone works only once in call app, that it dont work. But i can record audio with it and in any other app it works. Idk what is the problem, but i want to find out
Hi
Has anyone else encountered this bug on the European version?
It's only been happening recently since the latest update.
As far as I can tell the screen is off when it happens so it shouldn't be a case of me touching the button with my face.
Further more, the loudspeaker button is not active even though the sound is coming from it!
I have to press it once for it to turn green (loud speaker mode) then once again to return the call to the ear speaker.
Weird!
This is probably not it but just an idea because a similar thing happened to me on my last phone. It turns out I had an app (AutomateIt) which is like tasker in that it does things in response to other things. In this case, I didn't realize it had a task setup that was supposed to automatically activate speakerphone based on the proximity sensor, and it just did not work reliably, activating speakerphone mode excessively.
During call neither i can hear caller's voice nor caller can hear me.. First it was on only one sim Vodafone so i shuffled it still the problem was in slot where i have Vodafone sim. i thought it may be a network issue, but after flashing pixel experience custom rom the problem is on both the slots, neither i can hear caller's voice nor caller can hear mines.. i tried flashing different rom , tried restore through TWRP, searched many threads didn't found solution , tried sound about app but it crashes whenever i start it. also tried clearing cache of dialer app and giving all permissions, still no result.
what is working:
Micro phone is working, (used call recorder and voice recorder for testing)
earpiece is also fine, (used whatsapp call)
speaker also fine, (played music)
used headphones and hands free still same problem,
handset:
Xiaomi Mi A1
stock rom: Rooted
then flashed : Pixel experience
used aos custom rom still same problem.
if anyone know the solution please reply,
and guide me
and sorry for my bad English,
Wait for OTA update to 9.0 and all will be normal
Could you solve it? I have the exact same problem except for one thing: I installed Lineage.
I have similar problem, but on my phone, caller can hear me, and I almost can't hear caller, even call volume is set to max, I am on Stock pie, Feb security patch
same problem here. On 4G network
yrek150 said:
I have similar problem, but on my phone, caller can hear me, and I almost can't hear caller, even call volume is set to max, I am on Stock pie, Feb security patch
Click to expand...
Click to collapse
Have you ever rooted your phone and used any sound mods like viper HD..??
No, my phone is fully Stock with no modifications
You must try to flash stock rom from fastboot
yrek150 said:
I have similar problem, but on my phone, caller can hear me, and I almost can't hear caller, even call volume is set to max, I am on Stock pie, Feb security patch
Click to expand...
Click to collapse
I had the same problem with you what I did was Cleaning the speaker with an chewing-gum, believe me it did the job.
Have to try this, I found on MIUI forum, that pushing the edges of the speaker by the needle can be helpful too, but you have to be careful, because if you'll push too hard, you can damage your speaker. On my phone, after that method speaker became a bit louder, but not that loud as it was in the beginning.
sorry for my english
yrek150 said:
I have similar problem, but on my phone, caller can hear me, and I almost can't hear caller, even call volume is set to max, I am on Stock pie, Feb security patch
Click to expand...
Click to collapse
Try this
https://www.google.com/url?sa=i&sou...aw31E-KCWk-hJY-AETmAat1m&ust=1552386616470225
i also have same problem on custom roms i flashed dotOs, Aosp extended,pixel, havocOs and many more but no call volume on all rom except stock rom
Disable your ok google detection
1. go to app drawer by swiping up on home screen.
2. open Google app
3. goto settings
4. Search for voice and tap on that.
5. "Ok Google Detection" tap on this (if you don't see
this option you must see "Voice Match" tap on that)
6. turn all of them off, make sure that they are grey
eyed.
Make a call now:good: