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[Q] Wifi Slow on Galaxy S5 - Strange Issue, Please Help

Hi All,
I was wondering if someone can help me. I am having a bizarre problem on my Galaxy S5, which so far has stumped Verizon, Samsung and Time Warner Cable Tech Supports.
For some reason, when I'm connected to my home Wifi network, certain apps run very slow. Basically, if you open an app like Facebook, Instagram, or the Google Play Store, a lot of the icons, pictures and thumbnails all show up gray, and either don't come up at all, or take forever to load. As soon as I turn Wifi off and switch over to 4G, they all pop up almost immediately. I've also noticed this problem on Google Now. You tap the microphone, say a command and it gets stuck on "Recognizing..." for a long time, and quite often comes up with "Can't reach Google at the moment." Again, it's only certain apps. Other apps like my web browser app don't seem to be affected.
This doesn't make sense to me, because I also have a laptop and my girlfriend's Galaxy S III connected to my Wifi network and they don't have this problem. I've even busted out my old LG Spectrum 2 and sure enough, these apps load up lightning quick on it. I've done an internet speed test on my S5. On my Wifi I get a 19ms ping, download speeds of 18 MB/s and uploads pushing 2 MB/s. When I'm on 4G, the ping is 40ms, and the speeds are only 6MB/s and 0.7MB/s respectively, so the Wifi theoretically should be way faster.
I spent over an hour on the phone with Verizon and Samsung Tech Support, and after trying a ton of different things, including a Factory Reset, they determined it was probably the device. Since I'm under warranty, they sent me another one. I got it yesterday and tried it...yep, same problem.
Just out of curiosity, I tried it on the Wifi at my workplace. Wouldn't you know it, the problem isn't there. But, I don't understand what could be wrong with my home Wifi. I've got Road Runner Turbo internet from Time Warner w/download speeds up to 20MB/s. I've also got a really good modem/router that cost several hundred dollars. And, like I said the problem doesn't seem to happen on other devices.
I've searched the internet and have found almost nothing on this. Does anyone know of something I can try? Here's everything I've tried so far:
"Forgetting" my Wifi Network and Reconnecting
Resetting the Modem/Router
Clearing Data and Cache on Affected Apps
Phone Factory Reset
Trying with another Galaxy S5
Switching from DHCP to Static Connection on Phone
Switching DNS to Google's Addresses on Phone (8.8.8.8 and 8.8.4.4)
Tinkering with the Modem/Router Security Settings and even Disabling Security
Changing the Router Bandwidth Settings
Changing my Router's Broadcast Channel - Have Tried Several Different Ones
Calling my ISP and Upgrading to a Higher Bandwidth/Speed
Here's my hardware details:
Phone - Verizon Galaxy S5, Unrooted, Running Stock Kitkat 4.4.4
ISP - Time Warner Cable, Road Runner Turbo
Modem/Router - Motorola/Arris SBG6782-AC
Thanks so much in advance!

Watching with interest.
Have a similar situation with my s5 900f international running latest NeatRom.
Some days better than others even when using home sky fibre optic and no drop in speed from router.

Had to get a new router
Ok, so I finally fixed the problem...in a manner that I wish I didn't have to resort to, but it seemed like the only option.
Let me start by thanking Rukbat from Android Central. I posted this topic there too, and his response was very helpful. Here's a repost of it:
Talk to Verizon (the tech people in the back, not the sales associates) or the Time Warner people (same thing - tech people) and see if anyone has an old Linksys or D-Link wifi router you can borrow for a day. (I'm using a Linksys WRT54G at the moment, and in router years it's as old as George Washington's corpse.)
From years of experience, writing communications code, playing with my phone, routers - and looking at my calendar - I'm guessing a bug in KitKat that shows up only with some apps. My almost new Linksys EA4500 started showing this problem almost as soon as the phones updated to 4.4.2, but the apps all work fine on old routers.
If an old router solves the problem, you can get a refurb WRT54 (G or GS) for the $25 range on Amazon (or maybe TW has an old one they'll let you use with one of their modems).
The Facebook app works just fine on mobile data, AT&T hotspots, TMobile hotspots - but not on new Linksys (supposedly the best) routers, and I've heard reports of the same problem on the newer D-Link routers, also supposed to be top-of-the-line. (I actually left the app running for 12 hours once, just to see how long it would take to update. It's more than 12 hours, because it still hadn't done anything. But standing in the parking lot at a Sam's Club, with a barely usable AT&T hotsopt signal, it updates in a couple of seconds.) AT&T connected me to their in-store wifi (which is secured, so of course they deleted the connection after we checked it out) and Facebook updated immediately. Speedtest.com shows over 14mbps download and pings running from 15-50ms with my new router that doesn't work with facebook, so it's not the connection, it's not the wifi signal itself, it's either a problem with certain apps or a problem with the 4.4 wifi firmware. Play store downloads are slower on the new routers too, but not too bad. just noticeably slower. (If I set up a guest account on the router it works fine, though, so it's not a bad router. It's just a pain to have to sign into the guest account every so often.)
This is the reason systems analysts turn grey at a young age and have bald spots. Problems that don't seem to make sense, and people in a position to debug them who can't or won't. I can reproduce the problem at will (which is the difficult part of fixing a problem), but there's no one interested in fixing it.
I ended up just getting a different router, as he suggested. From what he's describing, it sounds like some routers just don't play nice with some newer phones, for no apparent reason at all, which is both discouraging and frustrating at the same time. And I've come to the conclusion that my router is one of them. After spending hours on the phone with technical support from Verizon, Time Warner, Arris and Samsung, no one could find a solution for me.
I will say that I did find some hints from other places online that tweaking certain router settings will fix this problem, but I think I kind of nipped myself in the **** by not doing my homework when I bought my Arris modem/router. This router is locked down pretty tight from changing certain settings. You can't disable IPv6, which some people say fixed the problem. Someone else suggested enabling IP tunneling, but I don't see this setting on my router. Somewhere else, I read that this is the same thing as Port Forwarding, but I really don't know what port you would have to forward to a phone. You can't even update the firmware on my router, as Arris only provides it to cable ISPs...and they won't push it to customer owned devices. I don't even know why they sell this model to the public if that's the case.
So anyway, I just bought a much cheaper Netgear router from Best Buy, and wouldn't you know it, it works great! I think that it even outperforms my Arris. I guess the moral of the story is be careful about what you buy.

Update - problem solved!!!
I cannot believe this. I managed to get my phone working yesterday with my old Arris modem/router. I didn't even have to tweak it, or try to disable IPv6 or anything.
It turned out that the problem was my phone's SIM card. When I first bought the phone, I ordered it online and I remembered that it came in the mail with a SIM card. But, when I placed the card in the phone, it wouldn't activate. I probably should have called Verizon at that point to ask what I should do, but I ended up just taking the SIM card out of my old LG phone, and putting it in the S5. It looked the same to me, so I didn't think it would matter.
Then, not too long ago, I noticed that certain apps were saying that I needed an "Enhanced SIM Card" to use them, so it got me thinking, maybe I should have used the card that came with the phone. I called Verizon, and sure enough, they said that the card that came with the phone used much more updated technology, which is a better fit for the phone. So, they got it activated for me, and now not only do all of my apps work, but the slow Wifi problem is gone too! I didn't even know that the SIM card can affect Wifi. But anyway, this is great! I can take my new modem back, now.
I would ask anybody who has this same problem if they are not using a SIM card that came with the phone. If you are, it could be that you need a new one or more updated one. I believe most carriers will give you a new one for free. You can also check to see if your card is outdated in a couple different ways. Try opening an app like Softcard, and if it says that you need an Enhanced card, then your card is outdated. Also, check the numbers on your SIM. According to Verizon, in the US, the card should have a handful of numbers, followed by FIVE zeroes. If there are any more than five, it is an older card. It might be different for different countries or carriers.
Hope that helps!

Grrrr....spoke too soon. It worked fine for about a week, but now it's doing the same thing again, even with the new SIM card. Switched back to the newer router. Guess it's something with the Arris router after all.

MMS not working while on WiFi - Suggestions?

So I recently upgraded from my Nexus 6 to the 6P. Fantastic upgrade, except that there seems to be the issue I mentioned in this thread title.
Whenever I'm on LTE my MMS messages / group messages come in just fine. But whenever I'm connected to WiFi -- either at home or at work -- I'll get the blinking LED notification that I've received an MMS message and sometimes see the "Message is Downloading" placeholder, only it won't ever download. I physically have to disconnect from Wifi, and then the message will roll in a few moments later.
A few specs to hopefully help out: - T-Mobile user, phone is stock but unlocked/rooted. I've flashed a different kernel (Franco) but that's it. I live in Los Angeles, and this wasn't an issue with the old N6, but first made it's ugly appearance on the 6P. Wi-Fi calling is always on and preferred. I can literally pop my SIM out and into the old phone, and the MMS will send/receive just fine. It appears to be a 6P problem. I've tried disabling WiFi Calling but it doesn't resolve the issue.
ADDED NOTE: I primarily use Messenger, but I switched to Hangouts to see if it rectified the problem. Same problem persisted. Same with Textra.
I've had experience with flashing other ROMS/radios on the old N6. I'm hesitant to change to a different ROM because I'm pretty happy with how the phone is working with stock, and everything I change can basically be done with Nova Launcher.
I've downloaded the older radio files, and was ready to attempt flashing one of those, but it's very different with this new TWRP 3.00+ and different partitions. My confidence with that has vanished with the new 6.01 partition stuff. If this is a potential fix, any help in that area would be appreciated.
I've also changed and fiddled with the APN settings, hoping the change might improve the MMS issue. It hasn't. I'm using the suggested T-Mobile APN settings that pop up when searching for this issue.
I've been debating switching to Project Fi, but with the absolute reliance on WiFi this hiccup has given me a bit of pause regarding that switch. Specifically because it happens on my home Wifi in Culver City, then the business Wifi in Downtown Los Angeles, across both 2.4ghz and 5ghz wifi bands.
Just looking for any help or suggestions. Thanks!

DigitalRPM said:
So I recently upgraded from my Nexus 6 to the 6P. Fantastic upgrade, except that there seems to be the issue I mentioned in this thread title.
Whenever I'm on LTE my MMS messages / group messages come in just fine. But whenever I'm connected to WiFi -- either at home or at work -- I'll get the blinking LED notification that I've received an MMS message and sometimes see the "Message is Downloading" placeholder, only it won't ever download. I physically have to disconnect from Wifi, and then the message will roll in a few moments later.
A few specs to hopefully help out: - T-Mobile user, phone is stock but unlocked/rooted. I've flashed a different kernel (Franco) but that's it. I live in Los Angeles, and this wasn't an issue with the old N6, but first made it's ugly appearance on the 6P. Wi-Fi calling is always on and preferred. I can literally pop my SIM out and into the old phone, and the MMS will send/receive just fine. It appears to be a 6P problem. I've tried disabling WiFi Calling but it doesn't resolve the issue.
ADDED NOTE: I primarily use Messenger, but I switched to Hangouts to see if it rectified the problem. Same problem persisted. Same with Textra.
I've had experience with flashing other ROMS/radios on the old N6. I'm hesitant to change to a different ROM because I'm pretty happy with how the phone is working with stock, and everything I change can basically be done with Nova Launcher.
I've downloaded the older radio files, and was ready to attempt flashing one of those, but it's very different with this new TWRP 3.00+ and different partitions. My confidence with that has vanished with the new 6.01 partition stuff. If this is a potential fix, any help in that area would be appreciated.
I've also changed and fiddled with the APN settings, hoping the change might improve the MMS issue. It hasn't. I'm using the suggested T-Mobile APN settings that pop up when searching for this issue.
I've been debating switching to Project Fi, but with the absolute reliance on WiFi this hiccup has given me a bit of pause regarding that switch. Specifically because it happens on my home Wifi in Culver City, then the business Wifi in Downtown Los Angeles, across both 2.4ghz and 5ghz wifi bands.
Just looking for any help or suggestions. Thanks!
Click to expand...
Click to collapse
This is not a solution just wanted to confirm the issue on dirty unicorn and with qksms app.
Sent from my Nexus 6P using Tapatalk

wis3m0nkey said:
This is not a solution just wanted to confirm the issue on dirty unicorn and with qksms app.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
It's been this way for me for as long as I've owned an Android device. MMS has never worked over wifi for me....I've owned a Nexus 5 and Nexus 6 as well as some HTC and Samsung devices (quite a few). The only device I've ever owned that it worked on is my Mi Note Pro. Even then, it seems to toggle on mobile data and give it priority over wifi until the message is downloaded. I know this isn't a solution, but just letting you know that this is pretty common.
I've used sprint in the past but am now on T-Mobile
Sent from my Nexus 6P using Tapatalk

skw5115 said:
It's been this way for me for as long as I've owned an Android device. MMS has never worked over wifi for me....I've owned a Nexus 5 and Nexus 6 as well as some HTC and Samsung devices (quite a few). The only device I've ever owned that it worked on is my Mi Note Pro. Even then, it seems to toggle on mobile data and give it priority over wifi until the message is downloaded. I know this isn't a solution, but just letting you know that this is pretty common.
I've used sprint in the past but am now on T-Mobile
Click to expand...
Click to collapse
Yes MMS inherently built to use only mobile data.
However SMS applications have setting along the line: enable data when dealing with MMS.
For e.g.
That's what I mean by not being able to send/receive MMS on WiFi.

What messaging app is that?
Sent from my Nexus 6P using XDA-Developers mobile app

I think that's a T-mobile issue. I used to get it all the time.

Shield + VPN

I sideloaded IPVanish on my Shield device and all was working well. However, I later had to do a hard reset. After setting everything up again, I now have a problem where although I connect to a vpn server I have no internet access. All is back to normall when I disconnect from the vpn server. Tried YouTube, Play Store, Kodi (which doesn't even load past the initial gray screen before showing the Kodi Krypton splash). None work!
When I connect to a server initially, my IP address stays the same until I change to a different menu, then it does reflect the new IP corresponding to the server. It does show that data is being uploaded and downloaded, but it's minimal kb.
I have tried multiple different versions of the APK but have found none of them work anymore. I have done and tried the exact methods I have seen online and on numerous YouTube videos, but clearly something is wrong with my settings that I can't seem to find.
Anyone have any ideas or previous experience? Thanks!
**Sidenote - I've also noticed that when I sideload any apps now through ES File Explorer the initial screen that loads up shows the app icon, the install/cancel buttons, but no details in the middle....

Does this Provider impose limits on how many installs you can have running? Perhaps you need to log into your Account, and see about removing such Ghost Devices that are eating into that limit..
It's a problem I have recently ran into with KeepSafe's VPN Unlimited. Alas they will only allow you to remove only the One Device per Week though.

Ichijoe said:
Does this Provider impose limits on how many installs you can have running? Perhaps you need to log into your Account, and see about removing such Ghost Devices that are eating into that limit..
It's a problem I have recently ran into with KeepSafe's VPN Unlimited. Alas they will only allow you to remove only the One Device per Week though.
Click to expand...
Click to collapse
Thanks for the reply! That's a great idea and I thought something similar. I went to IPVanish website a few days ago when this first happened, but there's nothing about the devices I use. Good news is that while it's one of the highest rated providers there's no number to call and it's been 4 days without a response to my first inquiry to them. So frustrating! Maybe on their end it has something like that and they clear out every few days hopefully if this is the case.

minesbigr said:
Thanks for the reply! That's a great idea and I thought something similar. I went to IPVanish website a few days ago when this first happened, but there's nothing about the devices I use. Good news is that while it's one of the highest rated providers there's no number to call and it's been 4 days without a response to my first inquiry to them. So frustrating! Maybe on their end it has something like that and they clear out every few days hopefully if this is the case.
Click to expand...
Click to collapse
***UPDATE***
Well, it's ridiculously quirky but I figured out how to get it to work! I have to pick a specific server, then leave the app, then go back to it and it finally changes IP address and gives me internet!
My only persistent problem now is Kodi, which loads properly with no VPN connected but gives me a gray screen otherwise. UGH!

Not sure what the problem is. But for the nSATV I would recommend KeepSafes' (VPN Unlimited), which is only 26€'s for a whole Year, or about 100€ (or so), for a lifetime. And unlike your solution... It hasn't really ever screwed with my Systems nearly as much as whatever your running has. Such issues, that I do have with it are with both Amazon, and Netflix, which don't overly care for an active VPN much.
I'm not here to drive up sales for KeepSafe. (Perhaps your Provider offers a better service. Which they should seeing as they cost over 3x as much! Over a year.), It's just the first Provider I came across in the PlayStore, and FWIW have been nothing but, happy with them.

Unreliable notifications on wifi

Hi,
I experience a strange problem on my S8. When I am at home and my phone is on wifi, some notification comes sometimes, but the phone is "quiet", more or less. But in that case, if I go somewhere and change from wifi to LTE, I instantly get a bunch of notifications in a few seconds. There is no problem with my wifi, both browsing and youtube work fine on it. It seems to me like a battery saver feature that stops sync while locked but I don't understand why is it different on cellular.
Anyway, it is a European Exynos version with the latest official build.
Any idea guys?
Cheers

horsim said:
Hi,
I experience a strange problem on my S8. When I am at home and my phone is on wifi, some notification comes sometimes, but the phone is "quiet", more or less. But in that case, if I go somewhere and change from wifi to LTE, I instantly get a bunch of notifications in a few seconds. There is no problem with my wifi, both browsing and youtube work fine on it. It seems to me like a battery saver feature that stops sync while locked but I don't understand why is it different on cellular.
Anyway, it is a European Exynos version with the latest official build.
Any idea guys?
Cheers
Click to expand...
Click to collapse
I have the same issue, check my thread

Hello,
Thanks for your tip!
Unfortunately, I couldn't find any setting that would force the phone to stay connected. Neither in connection section, nor in advanced settings.
But I experienced that I get instantly a ton of notifications in that case too, if I turn off the VPN I am using for adblock purpose (Adguard). It's a local VPN, if you don't know it, and there is not any setting in the app related to my problem.
Do you use any kind of VPN, anyway?

Anyone else having issues with MMS on T-Mobile (international version)?

I ordered my OP8P directly from OnePlus, but my MMS doesn't seem to be working. Anyone else had the issue?
I actually got a message that the settings were not correct, and that the correct ones were being sent to my phone (had never seen that before). I looked at the APN info, and it seems to be correct... based on memory.

I'm on T-MOBILE also and received the same message. The phone had an update so I installed and rebooted the phone. All call,text, MMS, data worked like it's supposed to. Try rebooting?

I have issues when connected to WiFi, message comes in but doesn't download

hschreibz7 said:
I'm on T-MOBILE also and received the same message. The phone had an update so I installed and rebooted the phone. All call,text, MMS, data worked like it's supposed to. Try rebooting?
Click to expand...
Click to collapse
I've tried rebooting. Things are a lot better, but I still have some issues with calling out (can't remember the message... will try and get a screenshot next time). If I immediately try again, the call will go out.
I'm also not seeing any wifi calling. The feature is enabled, but it doesn't seem to be working... even on the "wifi calling preferred" setting.

Just wanted to post an update.... still having issues. MMS pretty much never works with wifi on. For this reason, my wifi is off pretty much all day. It never fails that as soon as I turn it on, a picture or group message comes in.
Also, this does not affect SMS or RCS messages, which appear to come in over data somehow.... just MMS.
Need a fix bad.

I'm having the same issues with T-Mobile. I'm leaving wifi off in the meantime. Hope there is a fix soon.

That was supposedly fixed with the last update. What software version are you on?
Sent from my IN2025 using Tapatalk

Hi, not sure if it would make a difference but I'm using Google messages with the chat features enabled. I never noticed anything unusual though but I live in Louisiana. Sorry to hear that. I know there is an option for mobile and wifi (dual-channel network optimization) that I haven't been using. Anyway I hope this clears up for y'all.

I'm on 10.5.6. I just went to t mobile and got a new sim card.. It didn't resolve the issue.

Use Textra app, go into settings for Textra and it has option for TMobile WiFi, works great

Samuel Holland said:
Hi, not sure if it would make a difference but I'm using Google messages with the chat features enabled. I never noticed anything unusual though but I live in Louisiana. Sorry to hear that. I know there is an option for mobile and wifi (dual-channel network optimization) that I haven't been using. Anyway I hope this clears up for y'all.
Click to expand...
Click to collapse
You really, REALLY had my hopes up. It actually makes sense, but it doesn't work. I tried with both on and off... no luck. MMS messages (both inbound and outbound) are stuck until I turn off wifi.
cwalker0906 said:
Use Textra app, go into settings for Textra and it has option for TMobile WiFi, works great
Click to expand...
Click to collapse
I used to use the Textra app, but really prefer Google Messages for it's web app. I am on the PC all day, so it's aggravating to have to pick up the phone all the time. I've tried MS Your Phone, but it's not as easy to use, or as reliable.

I created a thread with a similar (but opposite) issue to what you're experiencing. A friend of mine with an international 8 Pro on TMO is having the exact issue you are.
https://forum.xda-developers.com/oneplus-8-pro/help/receive-mms-wifi-calling-tmobile-t4088673
Didn't get any help from that but you can try the APN trick for a temporary fix until it's patched for real. I also created a thread on Reddit for this and I think I found the solution. I use Textra, but that alone didn't help. Someone on Reddit told me to disable the stock messaging app, as well as revoke it's permissions to everything. Since doing that I'm no longer having issues. It's only been about a day so we'll see how it goes from here.
Hope I could help!

CosMiiK said:
I created a thread with a similar (but opposite) issue to what you're experiencing. A friend of mine with an international 8 Pro on TMO is having the exact issue you are.
https://forum.xda-developers.com/oneplus-8-pro/help/receive-mms-wifi-calling-tmobile-t4088673
Didn't get any help from that but you can try the APN trick for a temporary fix until it's patched for real. I also created a thread on Reddit for this and I think I found the solution. I use Textra, but that alone didn't help. Someone on Reddit told me to disable the stock messaging app, as well as revoke it's permissions to everything. Since doing that I'm no longer having issues. It's only been about a day so we'll see how it goes from here.
Hope I could help!
Click to expand...
Click to collapse
Duplicating the APN worked (of course, I did the whole thing then swiped back, thinking it would save, grr). I'm guessing it won't last long. It's just as easy to disable wifi for it to send... so weird that you're having the opposite problem.
**EDIT**
Nevermind... it didn't work. I was able to send out with wifi on (which I couldn't do before), but my wife's test message wouldn't download until I disabled wifi.
I had frozen the stock messaging app on day one, with tibu. I thawed it, revoked the permissions, and disabled it via settings this time. No luck "Not sent. Tap to try again".

Anyone find a fix for it yet? I thought 10.5.8 would help but I still can't receive or send MMS on WiFi.

mmad81 said:
Anyone find a fix for it yet? I thought 10.5.8 would help but I still can't receive or send MMS on WiFi.
Click to expand...
Click to collapse
Granted, I haven't done any extended testing yet, but I can send/receive MMS now with wifi connected. I upgraded about 4 hours ago, and this is probably the longest I've ever had wifi on.
Now that you've posted this, I'm skeptical it will last, though.
**EDIT**
Yep. MMS is still broken when on wifi. Geez....

mmad81 said:
Anyone find a fix for it yet? I thought 10.5.8 would help but I still can't receive or send MMS on WiFi.
Click to expand...
Click to collapse
The latest update seems to have fixed it for me. I was also having issues receiving calls. Callers would get a busy signal. The update fixed that as well. Maybe try taking your SIM out, reboot, then put it back in and reboot.

That didn't work. I'm finally getting notifications from my sports app after the 10.5.8 update. Just have to fix the wifi now.

Wifi still dies on me, but not with the ! on the icon. Just no traffic. I had to toggle it. But nowhere near as much as it used to. The MMS issue is the only reason I don't leave wifi on. I was really hoping it was fixed.

Same issue here even with most recent updates. MMS will work 1/10 times over wifi (sending & receiving) but not the other 9 times.
Since the update I've also noticed wifi issues - they may have been there before but didn't notice. Wifi seems to hang, I sometimes see a "!" next to the wifi symbol. In many cases I turn WiFi off and the connectivity issue in whichever app is resolved.
So at this point on TMobile there is no reason to keep wifi on, which is unfortunate because with their "5G" I actually get half the speeds of LTE. ?

BoxyBox said:
Same issue here even with most recent updates. MMS will work 1/10 times over wifi (sending & receiving) but not the other 9 times.
Since the update I've also noticed wifi issues - they may have been there before but didn't notice. Wifi seems to hang, I sometimes see a "!" next to the wifi symbol. In many cases I turn WiFi off and the connectivity issue in whichever app is resolved.
So at this point on TMobile there is no reason to keep wifi on, which is unfortunate because with their "5G" I actually get half the speeds of LTE. ?
Click to expand...
Click to collapse
Pretty much everything you said. I'm really upset and disappointed. I'm actually considering returning the phone and going back to the OP7P. Not even sure what the return policy with them is...