Database Users

Inability to access google account

I went to sleep last night awaiting my first day at sixth form. My G1 was going to be there for internet browsing whilst looking for information (school intranet is very unreliable) but I woke up with a slightly different issue. An ! mark. Turns out somebody had hacked my google account overnight and changed my password. i can now no longer access any google features, including any synced things on the phone, all because of some pesky hacker (of course not aimed at the wonderful 'hackers' on here such as drizzy, twisted, cyanogen, jac etc).
However, I only have one email address so I did not provide an alternate, and to reset my password requires me to know the date i started using my account, which I haven't got a clue. Does anybody know what I can do in this position? Thanks a lot
Tucka

tucka20 said:
I went to sleep last night awaiting my first day at sixth form. My G1 was going to be there for internet browsing whilst looking for information (school intranet is very unreliable) but I woke up with a slightly different issue. An ! mark. Turns out somebody had hacked my google account overnight and changed my password. i can now no longer access any google features, including any synced things on the phone, all because of some pesky hacker (of course not aimed at the wonderful 'hackers' on here such as drizzy, twisted, cyanogen, jac etc).
However, I only have one email address so I did not provide an alternate, and to reset my password requires me to know the date i started using my account, which I haven't got a clue. Does anybody know what I can do in this position? Thanks a lot
Tucka
Click to expand...
Click to collapse
You can wipe your phone and create a new account. Then in the mean time just email google and see what they can do for you.

yep, thats an option. however I have purchased numerous apps (copilot being the most expensive) that are linked to the account and that I will lose.
Also, I emailed them and they said I didn't provide enough information on my account to get it back. How the hell am I supposed to know the dates I started using 1. the account 2. youtube 3. Google calendar?
Why not just provide me with a security question?

tucka20 said:
Why not just provide me with a security question?
Click to expand...
Click to collapse
I'm wondering if you are interacting with a real Google password recovery page. From my account page the only password recovery options are:
- Secondary email (optional)
- SMS (optional)
- Security question
At no point does it ever indicate it would recover my password using something as arcane as the date I first started using Google services. By the way, I highly recommend the "Write my own question" option for the security question. Choose a question that describes a very particular characteristic of one of your heirloom or keepsake possessions.

https://www.google.com/support/accounts/bin/request.py?ara=1&hl=en&contact_type=ara&ctx=ara
Besides a secondary email account (which i don't have) it is not possible for me to do this! I am really pi*sed off with google at the minute, and am considering selling the G1 because of this. I am an ebay seller with items currently on and use my gmail address with confidence for that account, and unfortunately I can now no longer send/ receive emails to customers. THANKS A LOT GOOGLE

tucka20 said:
https://www.google.com/support/accounts/bin/request.py?ara=1&hl=en&contact_type=ara&ctx=ara
Besides a secondary email account (which i don't have) it is not possible for me to do this! I am really pi*sed off with google at the minute, and am considering selling the G1 because of this. I am an ebay seller with items currently on and use my gmail address with confidence for that account, and unfortunately I can now no longer send/ receive emails to customers. THANKS A LOT GOOGLE
Click to expand...
Click to collapse
Any reason why you couldn't recover using the regular account recovery screen? It should use your security question.
I'm not sure why you're angry at Google, when your own computing practices are what probably caused your account to be exploited (probably weak password or trojan installed a keylogger)? Regardless, Google is just practicing normal due diligence for account recovery. Account recovery has to use information that only you know (and which you possibly might not even know yourself).
If you're concerned about your eBay sales, go into your eBay preferences and change your registered email.

I dont have another email address, and have no intention of creating a new one! My password is a mixture of numbers and letters (UPPER and lower case) and I have a separate laptop that handles ebay sales so the only thing that the laptop accesses is ebay website/paypal/gmail and its running linux.
The only other time i use my gmail account is on my g1.
The reason I am angry is because this is the only company I have ever seen with security measures this tight! Even when a friend lost his paypal password it was a simple DOB/ security question thing.
I go to recover password, and it asks for my email address. I then type it, and it tells me I don't have a secondary address to receive my security question and to fill in the form posted above. That is all I get, no security question!

tucka20 said:
I dont have another email address, and have no intention of creating a new one! My password is a mixture of numbers and letters (UPPER and lower case) and I have a separate laptop that handles ebay sales so the only thing that the laptop accesses is ebay website/paypal/gmail and its running linux.
The only other time i use my gmail account is on my g1.
The reason I am angry is because this is the only company I have ever seen with security measures this tight! Even when a friend lost his paypal password it was a simple DOB/ security question thing.
I go to recover password, and it asks for my email address. I then type it, and it tells me I don't have a secondary address to receive my security question and to fill in the form posted above. That is all I get, no security question!
Click to expand...
Click to collapse
Looks like your stuck getting another email address and trying to work up the Cust. Serv. chain at google...

tucka20 said:
I dont have another email address, and have no intention of creating a new one! My password is a mixture of numbers and letters (UPPER and lower case) and I have a separate laptop that handles ebay sales so the only thing that the laptop accesses is ebay website/paypal/gmail and its running linux.
Click to expand...
Click to collapse
That does sound like a pretty secure setup.
Well I guess the best you can do is just try filling out that password recovery form. It doesn't appear that dates for the times you first started using specific Google services is necessary. Worst case scenario you could just guess. Since you already don't have any access now, I reckon you have nothing to lose. Good luck!

How the hell did Google get my entire contact database?

Some of you are aware of how "paranoid" I am, and refuse to have my Calendar and Contact synced via google.
Just before I did my firmware upgrade today, I used an application in the market place called MyBackup, but I carefully avoided choosing to backup to local (SD card) and not Online.
After I flashed the new firmware and made the restore, I discoverd to my horror that all my contacts are now having the symbol "g" within a square, which I understood to be indicative of the fact that these contact are now also stored in Google's server somewhere, and none of the contact are coming from my phone! So, MyBackup restored my entire contact database from my phone to the cloud rather than my phone? There is not single contact entry on my phone now. Everything I have is shown to be from Google.
Anyone knows how the hell could this happen? Is MyBackup a sneaky program which steal all these information and put it to the cloud without my consent?
I'm really really pissed
Now I'm forced to put in dummy tel number and address, birthday to all my contact and let Google get the false data, before abandoning Google phone platform all together. THIS IS EVIL, SNEAKY, UNETHICAL !!!

You really are paranoid .
I don't think MyBackup Pro actually stores all your contacts on some Google server - I think the app just assumes they are Google contacts. I've stopped using it for backing up contacts for a different reason: because it duplicates everything when restoring it - a real PITA. And by everything I mean everything - linked contacts become multiple independent contacts, some of them without any details and impossible to delete without a factory reset. I'm actually using Kies for that now (ironic, no? ).
Do you have a Google account for using the phone with? The simple thing do is to log in there and check whether your contacts are actually in there. If not then they probably aren't.
If you are that paranoid perhaps put the phone into airplane mode when you backup?

I think you are being a bit paranoid here. Besides google might just keep changelogs on the contact which would render you attempt with dummy info useless.

I just checked. I don't see any entry under contact when I signed in. Whew!
But please explain to me why all my contacts now are displayed under the google heading? (You know the display option in contact lets us select contact on the SIM, Phone, or Google?), now all my entries are under google. Yet, I don't see any thing there (yet?)
According to this thread, I think there's still a possibility that my details has already been taken without my permission, although it's not reflected in the contact list in google account.
I'm confused...
To anyone of you thinking that I'm paranoid, one day you will know I'm right. The world just isn't as innocent as you think.
I have to very seriously re-evaluate whether I would want an Android phone. It's way too open, anyone can take information from me, since there is no QA done on the market place applications.

Think someone's had a bit too much wacky tobacco.

GOT you info
I could be wrong but all my contact say Google except the one i use my HTC Sync to transfer my work email from Outlook.
By the way i can see all of your contacts. You were too late!!!

eaglesteve said:
To anyone of you thinking that I'm paranoid, one day you will know I'm right. The world just isn't as innocent as you think.
I have to very seriously re-evaluate whether I would want an Android phone. It's way too open, anyone can take information from me, since there is no QA done on the market place applications.
Click to expand...
Click to collapse
Ok, for starters,
1) The [G] means they have been imported into your Google account. Probably, as mentioned by your backup. Go to Google Contacts and you can wipe them. But no, I don't believe they took them without your permissions.
2) What makes your email addresses so valuable? Do you honestly believe Google cares? Hahaha... Clearly, you don't know anyone who works at Google. I met a bunch and they really are all legends, and they know your rights. They are normal people, not politicians. This is in comparison to Apple people I know, who I post stuff to on their facebook wall, they remove it secretly and tell me by email that they didn't want their manager to see it.
3) If you are concerned about privacy, why can you trust the "MyBackup" program. did you install an applications which isn't open source?
Perhaps you should get a dumb phone or hack up your own firmware and remove Google's services?
You should also consider avoiding entering ANY google account if you don't trust them. Why did you enter them in the first place? To enter the market where Google could track your downloads, your location and your firmware? Seriously, I strongly urge you to sell your Android phone if you don't trust them. Instead, get a dumb phone. I however believe my contacts list is useless to Google, so have no problems sharing information with them

i don't know about that backup program you are using.
however, if you are concerned about the contacts @ google.
just login to your google account, and select DELETE all contacts, in your account.
then it'll be all gone
you can do the same for all the emails too.
once deleted they will no longer have your data on their servers.
eaglesteve said:
Some of you are aware of how "paranoid" I am, and refuse to have my Calendar and Contact synced via google.
Just before I did my firmware upgrade today, I used an application in the market place called MyBackup, but I carefully avoided choosing to backup to local (SD card) and not Online.
After I flashed the new firmware and made the restore, I discoverd to my horror that all my contacts are now having the symbol "g" within a square, which I understood to be indicative of the fact that these contact are now also stored in Google's server somewhere, and none of the contact are coming from my phone! So, MyBackup restored my entire contact database from my phone to the cloud rather than my phone? There is not single contact entry on my phone now. Everything I have is shown to be from Google.
Anyone knows how the hell could this happen? Is MyBackup a sneaky program which steal all these information and put it to the cloud without my consent?
I'm really really pissed
Now I'm forced to put in dummy tel number and address, birthday to all my contact and let Google get the false data, before abandoning Google phone platform all together. THIS IS EVIL, SNEAKY, UNETHICAL !!!
Click to expand...
Click to collapse

It's BackupPro when it restores the contacts it assigns them as Google. I made the mistake of backing-up and restoring contacts with this and spent the next hour wondering how I've got contacts with 3 Google entries when I was expecting only two.

I have no problem syncing all my data with Google's servers, but I want to remember everyone that the right of privacy is an absolute requirement for a working democracy.
If eaglesteve does not want his data being stored at a central repository then he has every right to freak out when it appears as if his contacts were synced with Google's Servers.
Of course, if he should believe that Google is after him personally, well, then this is probably a bad sign of paranoia

flamingpitofhell said:
You really are paranoid .
Click to expand...
Click to collapse
I thought the same until I saw he's in Australia.... the government over there is screwed up big time. The crap they are trying to do to their Internet is appalling.

I'm also paranoid about the same...i did this to solve (ive not an english firmware so will try to give simmilar instructions):
go to contacts -> menu -> more -> import/export and save all contacts to a vcard on SD, and connect to pc and save that vcard on pc.
Go into settings -> privacy -> "erase all data" (dunno how its called on english firmware)
then i chose to erase data on SD also after unmounting it.
After that i restarted phone without simcard and with volup+home+power i cleared cache and hard reseted it.
After that the phone boots with factory settings and without simcard and keep it that way and connect to internet via wireless after booting.
Then i checked if i had no contacts, there were none so all okay... went to menu, definitions -> "accounts and sincronization" and i added my google account, but i unchecked first the auto sync and data in second plan above (the options above, dunno how they are called in english firmware). Then the google account was added. Then i disabled wireless and checked the options i disabled in last step (the auto sync and the other), i opened the google account i added in last step and disabled all syncs there (sync calendar, contacts and gmail).
After that i went to contacts and restored all contacts via the vcard, all are stored on phone after that (via the same import/export option).
As a final option i went to my gmail and deleted all contacts synced... now the phone is not syncing with google in any way but i can use the market because i have a google acc added...
dunno if i explained myself well, it worked for me that way.

I'd love to hear some worst case scenarios of what you think might happen if mr google checks your contacts and finds your mate Fred's email address.
And also why you'd think anyone would want to know your contacts.
are you worried that your network provider has a log of who you called and when?

if they find Fred's address, Fred is effed.
Sent from my GT-I9000 using XDA App

well.... i dont like to give my info/data away, just really when needed.... some years ago maybe not, but today, google and other companies have so much info about so much people around the world, and you dont even know if they use it or not, you are not there to check... they can for example see the places you visit more because of gps tracking, if people in some zone visit shoppings a lot and at what times, who your friends are and if they use android and gmail also (by contacts), and assemble strategies for their business based on that, because all we are giving is free info about what we do, who we are, who our friends are....that, for business activities is very valuable. And im not talking about gmail, with all valuable info about everyone, they are able to see all your info since you have all stuff stored on their servers and they dont need to tell to you anything about it and you dont even know they maybe will do it... i may be wrong, but thats my point of view, i didnt had that oppinion since a friend i have, erased all his mails from gmail telling me "google can use all my info for marketing purposes or another stuff"...
They give us free services, but there is no such things as free services... we pay with info to improve their business, thats my point of view...

I'm not concerned with the email of my friends. I'm concerned that their photos, address, birthday, spouse's name, children's name, telephone number, work place number, fax number, and everything is on the cloud, which means any hacker could get it, and the consequence would be serious. It's not giving MY details away. It's giving my friend's details away, and I don't want to do that to my friends.
In Australia, we have this thing called the Privacy law. You just can't come around and grab my wifi address, email login password, and claim that you make a mistake unintentionally. All these data stealings are deliberate.
For those of you saying that it's not a big deal, could you all in your next post show me your real photos, address, name, telephone numbers, birthday, spouse's name, children's name, and the other typical contact info on this forum.
So, now they grabbed my contact without my consent. Have they also grabbed my eWallet password file and are now cracking it?
I can't believe you guys are not seeing problem here.
Nuf said.

as long as google don't try to sell me anything they can do what they want with my data.
I'm pretty sure my bank and credit card company know more about me than google and their sales and junk mail are certainly more annoying than anything google ever did to me.
Sent from my GT-I9000 using XDA App

Email encryption issue

My company has decided to implement some new policies. In order to access the Exchange Server from a cell phone, they want to set up to be an Admin of the phone, force a PIN and auto screen timeout and have access to remote wipe the device.
They also want to force the phone to be encrypted. That last part, I am not cool with. This is my device and I have had issues in the past with an encrypted phone, where it slows things down, and it makes it inconvenient when you want to copy files to and from the device, like pictures, videos, downloads and music... copying from the encrypted device to the PC, the files were unusable.
MY files, not theirs.
So on my Moto RazR HD, I remember rooting the phone and installing a modified .APK for the Exchange client, that let me set up my account, and when I got to the part that it demanded the device to be encrypted, it simply ignored it and tricked the server into thinking that it had already been done.
So my question is, can I root this phone, install a similar .apk, and then unroot the phone(they claim they will check to see if phones are rooted or jailbroken), and then set up my email account?
Anyone think of a way to accomplish this?
I don't need arguments on how I should obey policy and all that, so let's not go there. If it is get my phone encrypted and possible cause problems on a personal device that I paid $600 for, or not having email on it and inconveniencing others when they can't get ahold of me, I will not have email on the device.
But if I can keep it from encrypting, but keep all the other security in place(PIN, timeout and remote wipe), I am fine with that.
Can this be done today? Is there still a modified exchange.apk or whatever, or maybe another email client that is simple, close to the stock on in look and feel, but won't force the encryption policy?

How to transfer device ownership without reseting?

My mother's Nexus 7 has 2 accounts, the main/owner one which is my own and a secondary one for her. That's how I initially configured that device but I don't use it anymore, I want to remove my account from that device. How can I do that and transfer the device ownership to her account without resetting and re-configuring everything?

Anyone?

Nazgulled said:
My mother's Nexus 7 has 2 accounts, the main/owner one which is my own and a secondary one for her. That's how I initially configured that device but I don't use it anymore, I want to remove my account from that device. How can I do that and transfer the device ownership to her account without resetting and re-configuring everything?
Click to expand...
Click to collapse
Hi, Nazgulled...
I really don't think there is an easy way of transferring ownership, other than with a factory reset, and then setting it up as a new device, with a new owner.
A factory reset provides a complete and clean break from the previous owner to the new owner.
It also depends on how many accounts you have, and with which organisations.
For example, I have my standard Google account, my Guardian (UK newspaper) account, BBC account, and Facebook account (not that I use it much).
Further, using Chrome browser, I use it to login to multiple blogs, websites and forums (such as XDA), and it remembers my login and password details.
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Removing Google accounts is reasonably straightforward though...
On your Nexus 7
Go to SETTINGS>>ACCOUNTS>>GOOGLE...
Select your Google account, and then tap on the '3 dot' overflow menu at the top right hand corner of the screen, and select the Remove Account option.
(See attached screenshot.)
And then do the same for your mother's Google account, as it's a secondary account.
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Once both accounts are removed, tap BACK twice (to just SETTINGS>>ACCOUNTS) and select +Add Account, select Google and enter your mothers Google login details, username and password...
Or alternatively, just back out of everything to the home screen and then fire up the PlayStore or Gmail app, where you'll be prompted to enter your mother's Google account details.
You're now setting up the Nexus 7 with your mother as the primary Google account holder.
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One possible problem here that I can forsee, is if you've bought any paid-for apps from Google PlayStore using your (Nazgulled) Google account, and that you currently share with your mother, they will still be installed on the Nexus 7, but they will likely, at some point, fail the Google licence check... as you will cease to be the legitimate paid-for and licenced user of those apps on this device, the Nexus 7 (because your Google account will have been removed from the device).
This may possibly result in complete cessation of those apps, or experience some degree of limited/restricted functionality. This may not happen immediately. It could be days or weeks before this happens. It depends on how the apps (in question), and their developers deal with unpaid for, and thus unlicensed software.
Your mother may need to buy the apps (a licence) to continue to use them at some point, or alternatively, uninstall them.
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You should also clear the data of certain apps you currently use, as the primary user of the device...
Any email apps you happen to use, such as...
**Gmail
**Inbox
**MailDroid
Any browsers...
**Chrome and it's derivatives (Beta and Developer)
**Opera
**Boat Browser
**Maxthon Browser
Any banking or financial apps you also might have installed. This will clear username and password login details stored by these apps.
This is accomplished as follows.
I'll use Chrome as an example.
Go to SETTINGS>>APPS>>Scroll horizontally to the ALL tab...
Scroll DOWN to Chrome, tap to enter and tap the CLEAR DATA button.
The same method should be used for apps installed whose login details you wish to clear.
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Please don't misunderstand me... I'm not trying to impugn your relationship with your mother or the level of trust you have with her. But privacy is a consideration when transferring a device that has not been properly wiped. And I'm just pointing out the complexity of removing your personal data from a device... without factory resetting it... and which is the only surefire and guaranteed way of cleanly transferring ownership.
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If all the above sounds a bit messy, that's because it is!!!
I know from experience in the past, with Android devices, Windows PC's, and quite recently, an Apple Mac, that the most straightforward way of transferring ownership, is for the new user to begin with a completely blank slate.
And apart from anything else, a factory reset device generally tends to perform better, is smoother and is more responsive, once the accumulated detritus of months or years of use has been swept away.
------------------
Hope this is useful to you... and good luck.
Rgrds,
Ged.

Wow, such detailed post. Much appreciated...
Now that I think about it, a factory reset would probably work because my mother doesn't have that many apps and the ones that she uses are probably backed up on Google's servers which will be automatically restored when setting up the device a second time. There are no purchased apps that I share with the second account, so that's not a problem. About privacy, no worries mate, that's a non-issue, unless someone unknown gets access to the device and starts poking around, that's not a problem.
I'll probably do a factory reset than, it will probably be easier.
Thanks

Locked out of Phone, No Google Password

Hello!,
Just recently purchased an unlocked S7 SM-G935F phone several weeks back, and got locked of the google account. I can't get password from google because I think the password was compromised. Google refuses to provide the password or reset it. So, my question is how can I modify this phone without having the developers tab tap 7 times get back to it's original firmware? Any advice would be appreciated. Thanks in advance!

Sorry but you didn't give enough information.
First of all, if the phone is not yours, give it back to the owner or don't try to access data without passwords: it is illegal, though impossible too.
If it's your legitimate property you can reset your google password with the methods you configured. If you find no way suggested to recover your password you will have to contact directly google customer service and hope they will try to verify your identity and give you someway access to your data, and device too.
The thing of developer option it's not correlate to your problem, maybe you want to install a custom aoftware (rom, kernel etc) but you didn't say that. And anyway there are tons of guides which you maybe already read. If your device is locked there's no way to recover it without your google password. Don't try flash strange things you will brick it.

Suspect

Sprov said:
Sorry but you didn't give enough information.
First of all, if the phone is not yours, give it back to the owner or don't try to access data without passwords: it is illegal, though impossible too.
If it's your legitimate property you can reset your google password with the methods you configured. If you find no way suggested to recover your password you will have to contact directly google customer service and hope they will try to verify your identity and give you someway access to your data, and device too.
The thing of developer option it's not correlate to your problem, maybe you want to install a custom aoftware (rom, kernel etc) but you didn't say that. And anyway there are tons of guides which you maybe already read. If your device is locked there's no way to recover it without your google password. Don't try flash strange things you will brick it.
Click to expand...
Click to collapse
Nope, it's my phone. I purchased it several weeks ago as mentioned before. I have a receipt from Amazon as proof. I honestly got locked out of the phone and can't recall the exact password because I probably tossed it away. I've called google 4 times still no avail. I would like to install a custom rom if possible. Any other suggestions? Id be willing to donate a few bucs.

JoeJingle92 said:
Nope, it's my phone. I purchased it several weeks ago as mentioned before. I have a receipt from Amazon as proof. I honestly got locked out of the phone and can't recall the exact password because I probably tossed it away. I've called google 4 times still no avail. I would like to install a custom rom if possible. Any other suggestions? Id be willing to donate a few bucs.
Click to expand...
Click to collapse
Then go back to the Amazon seller and ask him/her.

I'm sorry but if you write here on xda you will likely find people who know what is going on. And anyone would be suspicious if you're asking to bypass a security lock. There are 2 cases, one is that that ain't not your device, the other is that you're so dumb to lock a 700$ device with a password you don't remember saying bull****s like " the password was compromised " or, which is fantastic, " I called Google 4 times" like if they have a number to call to get Samsung assistance. I'm really happy theres no way to acces phone without correct psw, but if you want you can keep waisting your time.Mods please throw away this tief

You forgot or "lost" your Google password? This doesn't sound right.
Why not recover your Google password using their online system?

"I cant recall the password because I probably tossed it away"
Love the "probably". Can be hard to keep track of bulls***.
Make your mind up - find a lie and stick to it. Did you probably toss it away or is the password "compromised"?

Good luck trying to fool anyone in here to help you out with your "problem".
If it was legitimately yours, then you would've set up a fingerprint and not only a password, don't you think that would've been smart? That way you would've not been "locked out of phone". Emphasis on "If it was legitimately yours".

Smell test is clear...

Password was compromised, password was tossed away... sounds legit!

I've actually done what this guy has but I did it on a freshy right outta the box with me swing the first owner. However this does seem suspect I would help if I knew you were the first and only owner but seeing you're not I cant.

I'm in the same boat. My father-in-law somehow got his S7 edge locked and forgot his google password at the same time. He went to a Verizon store, but they only told him to recover via google. He shipped the phone to me to try and help him unlock it. Google password recovery is by 3 methods:
1) send a text to the phone. Of course this doesn't help because I can't unlock the phone. I hear the tone when the text comes in, but can't retrieve it
2) Sends a code to another email associated with the google account. He swears its his daughter's email address, but when we put that code in, google says it doesn't recognize her email as authorized
3) tell google what month & year the account was created. He can't remember that either
At this point, I'm willing to pay someone to fix it. I believe it has the newest Nougat firmware. I tried many suggestions from YouTube, but I can't even get to the menu where you connect to a wifi signal.
Anyone willing to help or just think I stole the phone like the previous guy?
Dave

deptrai1 said:
1) send a text to the phone. Of course this doesn't help because I can't unlock the phone. I hear the tone when the text comes in, but can't retrieve it
Click to expand...
Click to collapse
Put the SIM into another phone and receive the SMS. Simple.

the_scotsman said:
Put the SIM into another phone and receive the SMS. Simple.
Click to expand...
Click to collapse
THANK YOU!. At least I made some progress. Now I find myself in an endless loop...the phone keeps saying "This device was reset. To continue, sign in with a Google Account that was previously synced on this device".
My father-in-law has 2 Google accounts. Having put his sim in my phone, I was able to reset passwords for both of these Google accounts, but the phone doesn't like either of them.
Any more suggestions?
Oh. Without the sim, I was finally prompted to connect to a wifi.
Is it possible that no Google account was synced with this device?

guys... try to fix ur google accounts in a pc .. after u finish and u have the email and the password. just enter it to the phone.. u dont need to doo all the work from the phone

thebiggboss180 said:
guys... try to fix ur google accounts in a pc .. after u finish and u have the email and the password. just enter it to the phone.. u dont need to doo all the work from the phone
Click to expand...
Click to collapse
I've fixed (can now log in) two of my father-in-law's google accounts. Its just that the phone isn't recognizing either of them now. I don't know if he has a 3rd account of if it was possible to set up the phone without one. I'm on Verizon with an iPhone so I don't know anything about android or google.
Read that you have to wait 24 hours after changing Google password, so I'll try it again tonight.

the scotsman - You are my F*CKING hero! 24 hours after resetting the google password, the S7 edge recognizes it and is now unlocked. My father-in-law (& mother-in-law) thank you.
Dave