Untampered G5 Plus suddenly went into bootloop - Moto G5 Plus Questions & Answers

Hello all,
My gf's G5 Plus suddenly went into a bootloop while she was uninstalling some apps to make some space for our newborn daughter pictues.
The G5 Plus was never rooted or tampered with in any way. Now it just won't boot and loop through the animation.
I've cleared the cache partition to no avail. I don't want to do a factory reset as I think it will completely erase the internal memory, and Google Photo only did compressed pictures backups (I don't want to lose the originals!)
Do you have any hints? I've read about a "safe mode" but it seems it can only be triggered from a running phone (power menu). Is there anyway to mount the user partition through USB on a computer?
Thanks a lot for any hint!

etique57 said:
Hello all,
My gf's G5 Plus suddenly went into a bootloop while she was uninstalling some apps to make some space for our newborn daughter pictues.
The G5 Plus was never rooted or tampered with in any way. Now it just won't boot and loop through the animation.
I've cleared the cache partition to no avail. I don't want to do a factory reset as I think it will completely erase the internal memory, and Google Photo only did compressed pictures backups (I don't want to lose the originals!)
Do you have any hints? I've read about a "safe mode" but it seems it can only be triggered from a running phone (power menu). Is there anyway to mount the user partition through USB on a computer?
Thanks a lot for any hint!
Click to expand...
Click to collapse
If it was unlocked, you could've tried to temp boot a TWRP recovery image and through that, you would've been able to mount user partition and copied the files. But as you said it's completely stock, I doubt that'd be possible. Are you able to access the stock recovery? I checked my recovery and there's nothing that might help you access internal storage from stock recovery.
If only you had enabled debugging and at least one computer would've been authorized ADB access by the phone, you could try to unlock it and temp boot TWRP but I'm not sure it's gonna happen in your case as most of the people who don't mess with their phones even open Developer Options in the Settings let alone enable USB Debugging.
Hopefully someone with more knowledge into this will help you out but at the moment, I can't think of anything else.

Honestly, assuming the device is purely stock and the bootloader is locked, your next option is to perform a factory default.
You will OK to just use Google Photo backup... All photos that are above 16MP are compressed to 16MP size, and the camera in the Moto G5 Plus is only 12MP. Photos that are equal to or less than 16MP in size are stored as is, so basically all photos taken by this device are stored on Google Photo are uncompressed. - Source

That sucks, same happened to me so i went for a custom rom, i believe they are doing this on purpose for G6 sales

M1810 said:
That sucks, same happened to me so i went for a custom rom, i believe they are doing this on purpose for G6 sales
Click to expand...
Click to collapse
No, they are not... You can remove your tin foil hat anytime.

Same happened to me, twice. I was on LineageOS. I had to wipe the phone and start anew, which isn' t so bad. Google made the entire process so easy.

My device is not rooted, it is showing oem locked. How to perform these actions then? It results into remote error while executing those commands

Related

Phone won't boot since I encrypted the storage

I have a Samsung Galaxy S4 i9505 (unlocked version). It was using the stock v4.4.2 but it was rooted and the bootloader was unlocked, I also had a different Recovery installed (Can't remember which one but it wasn't Clockwork). I am no longer using the phone so it doesn't contain any data that I need. I was preparing the phone to sell it so I decided to encrypt the storage as I read that that doing this would remove any possibility of old data being taken off.
During encryption setup, I had to enter a PIN before I could have it encrypted so I entered one. Once it finished encrypting (took quite a while), it rebooted and asked me for the PIN to decrypt the device, I entered the PIN. It seemed like it accepted this but then it rebooted. It kept doing this so I thought no big deal as it probably already achieved what I wanted. So I did a factory reset via the Recovery. However, the encrypted partition still persisted after the factory reset.
So then I decided to use Odin (v3.09) along with the latest stock ROM (v4.4.2 I9505XXUGNG8) to write over the whole phone thinking this would reset it. But the encrypted partition still persists and it keeps rebooting after I enter my PIN.
How can I completely factory reset the phone including removing the encrypted storage? I don't need any data on the phone, just need to reset it completely back to factory.
TIA
Probably flash a custom recovery and then:
In TWRP, under "Wipe" menu, there is "Format Data" function, which will effectively remove the encryption from the device
(alongside with all the data of course).
ps the information you had about encrypting your device is wrong. Basically when you delete a file from you phone, there is no way currently possible to get it back. That is caused by TRIM. Not even professional companies can restore it as of yet. So once you delete it, it's really gone.
Lennyz1988 said:
Probably flash a custom recovery and then:
In TWRP, under "Wipe" menu, there is "Format Data" function, which will effectively remove the encryption from the device
(alongside with all the data of course).
ps the information you had about encrypting your device is wrong. Basically when you delete a file from you phone, there is no way currently possible to get it back. That is caused by TRIM. Not even professional companies can restore it as of yet. So once you delete it, it's really gone.
Click to expand...
Click to collapse
Ok, I'll give that a go.
This is a similar article to what I read about needing to encrypt the device to truly remove your personal data: http://gadgets.ndtv.com/mobiles/fea...elete-all-data-from-your-android-phone-603731
What about files that haven't been explicitly deleted? Say for example if I left all the files undeleted but I just did a factory reset, will those files be recoverable? That's what I want to protect against.
Techno79 said:
Ok, I'll give that a go.
This is a similar article to what I read about needing to encrypt the device to truly remove your personal data: http://gadgets.ndtv.com/mobiles/fea...elete-all-data-from-your-android-phone-603731
What about files that haven't been explicitly deleted? Say for example if I left all the files undeleted but I just did a factory reset, will those files be recoverable? That's what I want to protect against.
Click to expand...
Click to collapse
That articel is mistaken. As of Android 4.3, files that are deleted can't be recovered. A factory reset should be enough. It will also wipe your internal storage.
Thank you. Phone is all sorted now and back to a factory reset

[Urgent]All Apps...Gone! After updating CM12

Ok here is the situation....
I soft-bricked my D802 after simply restarting the phone today (stuck on loading screen). Dunno how it happened but it did. Luckily, I thought, I had a recovery file from TWRP.....restored it....didn't work.
So I said, 'oh well, let's just update it anyway'. So I did a simple factory reset using TWRP, and installed the latest CM12.
Not I can get into the Android System, but all my apps....gone! I am pretty sure I didn't delete the files because when I look into the settings, the harddisk space is still taken up. Also, when the new CM12 initiated it said 98 apps upgrading. So I'm pretty sure the apps are there.
The problem is, all of them are now gone. What's worse, all GAPPS except Gmail are gone too. There is no way to do anything about it even after I reflashed GAPPS.
Desperately needing help.
Factory reset in recovery delete your apps.
_____________________________________Read more write less and be smart
Use a file manager and look to see if you have more than one sdcard. This happened to me. The folder is called 0 everything should be in there

Unfortunately Settings has stopped. (SOLVED)

Moto G4 xt1622 retgb unlocked and rooted with several root apps like twrp, TiBu, File Manager, terminal etc.
Every time I select 'Settings/Apps', Settings force closes with the error in the title. If you google this error most answers tell you to open settings/apps and clear cache for various programs - a bit of a problem for me because opening settings/apps is impossible. However I have tried many things - clearing cache files from within TiBu, wiping the cache partition from twrp, reinstalling anything to do with 'Settings' from Tibu, flashing two different backups from twrp, one of which was taken of the stock phone as soon as I got twrp working , I have even tried a full factory reset - nothing works, the error is always there.
I don't know when this started, so I can't tell you what I was doing at the time, and if it is of any interest although settings/apps doesn't work, 'App Info' still does. Also every other section within 'Settings' works normally, no errors whatsoever, it is only 'Apps' that causes the force close.
Is there anything else I can try?
Edit. Forgot to say, it is stock marshmallow 6.0.1, no custom roms.
Safe mode? Hit the power button, long press power down.
Sent from my Moto G (4) using Tapatalk
matt55555 said:
Safe mode? Hit the power button, long press power down.
Sent from my Moto G (4) using Tapatalk
Click to expand...
Click to collapse
Good call, but unfortunately I have already tried that - safe mode won't start, it just gets to the Moto logo screen and no further.
Thanks anyway.
Managed to solve this problem for myself. Mainly thanks to chainfire (for producing flashfire) and no thanks to the originator of this thread http://forum.xda-developers.com/moto-g4/help/xt1622-uk-sim-free-stock-firmware-oem-t3448913 who suggested that it is safe to delete third party apps from the /root/oem/app folder (even though these are apps are not even remotely relevant to my locale). I am not blaming the originator of course, it is my fault for listening to him (especially since he no longer owns the phone in question). But let me warn everyone that you CANNOT delete files from this source - however irrelevant they seem to be - without consequences.
Why didn't reinstalling a TWRP backup solve the problem?
Because TWRP does not backup the /root/oem partition. Luckily flashfire does, so a simple reinstall of that partition and 'Settings/Apps' came back like magic.
I am now off to add my thoughts to the thread in question and to do another flashfire backup.
viking777 said:
Managed to solve this problem for myself. Mainly thanks to chainfire (for producing flashfire) and no thanks to the originator of this thread http://forum.xda-developers.com/moto-g4/help/xt1622-uk-sim-free-stock-firmware-oem-t3448913 who suggested that it is safe to delete third party apps from the /root/oem/app folder (even though these are apps are not even remotely relevant to my locale). I am not blaming the originator of course, it is my fault for listening to him (especially since he no longer owns the phone in question). But let me warn everyone that you CANNOT delete files from this source - however irrelevant they seem to be - without consequences.
Why didn't reinstalling a TWRP backup solve the problem?
Because TWRP does not backup the /root/oem partition. Luckily flashfire does, so a simple reinstall of that partition and 'Settings/Apps' came back like magic.
I am now off to add my thoughts to the thread in question and to do another flashfire backup.
Click to expand...
Click to collapse
So you restored a backup that you luckily made with Flashfire before your settings/apps stopped working? That doesn't really solve the issue if someone doesn't have a Flashfire backup, does it?

[Q] Lenovo K4 Note Vibe Softbricked - Need Help to debrick

Hello guys,
I need some help with my Lenovo K4 Note Vibe (3GB RAM version). The thing is it started popping up random "Unfortunately xxxx stopped working" a couple of weeks ago. That specific app would just crash and restart itself. It can be a system app or game or any random thing (GUI, Contacts, Messaging, Angry Bird and other games etc.). It would usually gets solved on by restarting the phone or stopping the app from setting or on it's own.
Now the problem I have is, I gave it a restart and now it just shows "Unfortunately Notification Center Has Stopped". I have two option "Okay" and "Try To Resolve" none of them does anything except the error goes away for a second or two and pops back up. I can not even see the usual "Enter you PIN" screen. Yes I was using Fingerprint so I had to enter the PIN every time I restart the phone. So now basically I'm stuck at startup screen without any options. The phone is alive I can tell, I can feel it vibrate when I call, hear messaging tones (whatsapp/text). If connect it with PC when turned on, I can see a Lenovo Folder option to browse but its empty since it requires the phone to be unlocked first with pin.
The mobile belongs to my sister and she is dentist by profession and have lots of important data including some research she did (photos) for journal she publishes in national magazines.
How do I get past this error ? I do not have root, I tried the recovery but it is a Chinese recovery and does not have an option to wipe catch partition. The phone was on latest version (Marshmallow) and there is nothing I can do to start it up. Tried booting in safe mode but still the same error.
There is an option to see basic details in Chinese recovery, it shows
Model No. A7010a48
Build Time : 2016 12 27 14:35:36 CST
Kernel Ver. 3.18.19+
Android Ver.: 6.0
along with various other details.
How do I save my data ? Can I recover it anyhow ?
1. Try wipe data and factory reset
if not solve
2. Use SP Flash tools to flash stock rom.
If you have unlocked bootloader, then you can try to flash/hotboot into twrp recovery as it shows all files and folders in pc while connected in recovery mode.
Even if the bootloader is locked, there is no harm in trying.
tiks1001 said:
If you have unlocked bootloader, then you can try to flash/hotboot into twrp recovery as it shows all files and folders in pc while connected in recovery mode.
Even if the bootloader is locked, there is no harm in trying.
Click to expand...
Click to collapse
Bootloader is locked. And there was no custom recovery flashed, every recovery flashing method I searched required for data to be wiped and bootloader unlocked so I`m stuck on that front.
macblaze said:
1. Try wipe data and factory reset
if not solve
2. Use SP Flash tools to flash stock rom.
Click to expand...
Click to collapse
Like I mentioned in post, the data is important, I could throw away the hardware I just need data.
I`m looking for a method to wipe catch partition without getting my data erased or to extract data any other way. Please do let me know if anyone have any solution at all, this is really really important.
Enable usb debugging
Use adb pull command to get the data.
Edit: nevermind, saw you can't unlock the phone.
Pretty sure if you flash twrp it will wipe data data partition as soon as you reboot. So I wouldn't do that.
Other option is do a full nandroid backup using adb but the only way you are gonna get that working is if you flash twrp and like I mentioned it's probably not a good idea but I'm not certain.
Another option is mtktools/spflashtool and do a full firmware backup from that, reset the phone and then restore from the backup, but I have no experience in that but it should work in theory.
Do you see the error even when there is incoming call? If not try from InCallUi i.e. when you answer the phone, try to navigate from that such as opening contacts, if there is a chance pull down notification bar and enter into settings. If any of these happen, it will ask to enter your pin and then you can unlock your phone. Now connect your phone to your pc and backup the data you need
If the data you seek are images, google photos should already backup your images to your google photos cloud account. Check this by signing in from your pc.
If they are media from whatsapp, don't worry, it will be backedup daily to your google drive account and all your messages along with your media will be restored after you install whatsapp again.
If they are Docs, then probably they are in gmail account (PROBABLY) you can always search for required ones in gmail.
Any other files from these cannot be restored if they are inaccessiblefrom your phone.
Suggestion: Maintain a cloud account which you feel safe and backup to that account so that you have no need to worry about the important files. **** like these happen every now and then.
Edit : These are gonna work if you checked the online backup or sync in respective app.

Nexus 6p - 3 years of photos please help

Hello All,
I did an OTA update on my phone recently and I am getting this message that states "Android Recovery google/angler/angler 8.0.0/OPR6.170623.019/4299446 user/release_keys Use volume up/down and power. Can't load Android system. Your data may be corrupt. If you continue to get this message, you may need to perform a factory data reset and erase all user data stored on this device.
Try again Factory data reset."
My phone is 100% stock. Never modified in any way.
Things I have tried. 1 ) Clearing the Cache 2 ) Heating up the back of the phone to get it to go into LIMP mode 3 ) Hitting try again multiple times
Problems 1 ) I never unlocked the Bootloader 2 ) I do not have USB debugging enabled 3 ) I do not have any of photos synced with Google Photos 4 ) After hitting Try again a few times my phone was stuck in a bootloop but that fixed itself and now it is at this exact same screen
All I really want is my Photos, I am fine if the device does not work afterwards. Is there potentially a service that I can pay them to retrieve my data of this phone? Looking for any advice or help. Thanks for your help.
nexus6pHELP99 said:
Hello All,
I did an OTA update on my phone recently and I am getting this message that states "Android Recovery google/angler/angler 8.0.0/OPR6.170623.019/4299446 user/release_keys Use volume up/down and power. Can't load Android system. Your data may be corrupt. If you continue to get this message, you may need to perform a factory data reset and erase all user data stored on this device.
Try again Factory data reset."
My phone is 100% stock. Never modified in any way.
Things I have tried. 1 ) Clearing the Cache 2 ) Heating up the back of the phone to get it to go into LIMP mode 3 ) Hitting try again multiple times
Problems 1 ) I never unlocked the Bootloader 2 ) I do not have USB debugging enabled 3 ) I do not have any of photos synced with Google Photos 4 ) After hitting Try again a few times my phone was stuck in a bootloop but that fixed itself and now it is at this exact same screen
All I really want is my Photos, I am fine if the device does not work afterwards. Is there potentially a service that I can pay them to retrieve my data of this phone? Looking for any advice or help. Thanks for your help.
Click to expand...
Click to collapse
How long have you had google photos on your phone? I am pretty sure it has been saving them. Check google photos on the web. Just see if any photos have been saved.
lucky_strike33 said:
How long have you had google photos on your phone? I am pretty sure it has been saving them. Check google photos on the web. Just see if any photos have been saved.
Click to expand...
Click to collapse
I have had google photos on it since the beginning. However, when I log into google photos there's only 10 photos there from various times. Not even close to all the photos I had on the phone.
nexus6pHELP99 said:
I have had google photos on it since the beginning. However, when I log into google photos there's only 10 photos there from various times. Not even close to all the photos I had on the phone.
Click to expand...
Click to collapse
That's strange. Not sure what to do about the phone. Have you tried reflashing the firmware with out wiping the phone?
lucky_strike33 said:
That's strange. Not sure what to do about the phone. Have you tried reflashing the firmware with out wiping the phone?
Click to expand...
Click to collapse
I can't flash anything since I never enabled USB debugging mode. Is there a way to flash without enabling USB debugging? or is there a way to enable USB debugging without turning the phone on?
nexus6pHELP99 said:
I can't flash anything since I never enabled USB debugging mode. Is there a way to flash without enabling USB debugging? or is there a way to enable USB debugging without turning the phone on?
Click to expand...
Click to collapse
Maybe adb sideload ota will work. You will need to be in recovery. Otherwise you may be SOL with those pics since you can't boot it up without wiping.
Do you have another Android phone? Have you tried logging in the new phone with nexus 6p backups? When you first setup your phone, it will ask you if you want to load a backup from a previous phone.
lucky_strike33 said:
Maybe adb sideload ota will work. You will need to be in recovery. Otherwise you may be SOL with those pics since you can't boot it up without wiping.
Do you have another Android phone? Have you tried logging in the new phone with nexus 6p backups? When you first setup your phone, it will ask you if you want to load a backup from a previous phone.
Click to expand...
Click to collapse
I will try the adb sideload ota when I get home from work today and let you know if it works. The really stupid thing is I've never made a backup of this phone. Since it came with a USB-C to USB-C cable and my PC did not have any USB-C ports.
nexus6pHELP99 said:
I will try the adb sideload ota when I get home from work today and let you know if it works. The really stupid thing is I've never made a backup of this phone. Since it came with a USB-C to USB-C cable and my PC did not have any USB-C ports.
Click to expand...
Click to collapse
Google automatically backsup your phone using the email address you used to setup your phone with.
https://www.androidcentral.com/how-restore-your-apps-and-settings-new-android-phone

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