Fingerprint issue - Asus ZenFone Max Pro M1 Questions & Answers

I am using Max pro m1 since 1 month and I face this issue where the fingerprint doesn't respond at all , It's doesn't even vibrate to acknowledge the failed recognition , I need to tap twice or more for it to know that I place a finger on the sensor and then it recognises.
I am on the latest build to date
1805.316 -> released on 12 July 2018

kenway66 said:
I am using Max pro m1 since 1 month and I face this issue where the fingerprint doesn't respond at all , It's doesn't even vibrate to acknowledge the failed recognition , I need to tap twice or more for it to know that I place a finger on the sensor and then it recognises.
I am on the latest build to date
1805.316 -> released on 12 July 2018
Click to expand...
Click to collapse
Known issue. Try tapping it with a slightly more force on the first try itself instead of just touching it lightly.
You will then get used to it after a few times.

candiesdoodle said:
Known issue. Try tapping it with a slightly more force on the first try itself instead of just touching it lightly.
You will then get used to it after a few times.
Click to expand...
Click to collapse
Ya , that's working.
Is it due to a cheap sensor , or software stuggling to render accuracy?
Thanks for the reply mate !

kenway66 said:
Ya , that's working.
Is it due to a cheap sensor , or software stuggling to render accuracy?
Thanks for the reply mate !
Click to expand...
Click to collapse
Mainly the first, partly the second.

Hi , I am using asus zenfone max pro m1, and i am facing fingerprint sensor problem as the touch is accessing 2 times, how to solve it.

https://forum.xda-developers.com/as...to/build-316-fingerprints-recognised-t3817555
similar issue

Asus zenfone max pro m1 Fingerprint Sensor Issue Solved
The issue is happened to me. Like in this issue i can't be able to use fingerprint sensor and do all the stuff to get rid of this. I even deleted all the fingerprint and after this i can't be able to add new fingerprint. But know from this trick i applied it's all solved. It's that you just have to restart your device and it all works fine. Yaa seriously.. Thankyou..

Yeah i too faced the issue. On day 1 itself after sometime my fingerprint sensor was not at all responding. I had to manually enter password to unlock. I deleted all my fingerprints. Restarted and added newly. Now Day 3 so far no problem with unlocking.

Me also faced this problem in 6gb 318 firmware
After restart working fine.

Same to me
after sometime my fingerprint sensor was not at all responding. I had to manually enter password to unlock.
Click to expand...
Click to collapse
Same for me 4GB variant user. There are times that it doesn't respond at all

Related

Fingerprint Sensor issue

Loving my Zuk, or was. I set up the screen lock for fingerprint sensor and it was working great. Recognises my thumb first time every time. Now though I can unlock with just a normal swipe. It doesn't even demand the backup pin number. I went back into settings and it still had the fingerprint setup as the screen lock so I removed it and set it up again and hey presto i was back in action but only for about 10 minutes and it went back to no security at all.
There were 4 small OTA updates today so I am guessing one of these has messed it up. Each update didn't say what it was for
Has anybody else had this issue?
Is working well for me.
Have you added other smartlock event (wifi, location, ecc) that can interfere with the lockscreen and disable it?
bartito said:
Is working well for me.
Have you added other smartlock event (wifi, location, ecc) that can interfere with the lockscreen and disable it?
Click to expand...
Click to collapse
My MOTO 360 is in smartlock as a trusted device, don't fully understand what smartlock is to be honest. If I remove it would it affect anything?
gibmonkeys said:
My MOTO 360 is in smartlock as a trusted device, don't fully understand what smartlock is to be honest. If I remove it would it affect anything?
Click to expand...
Click to collapse
Of course!
I have also a smartwatch (LG Urbane) and the watch as a trusted device. When the smartwatch is connected to the phone the lockscreen is always DEACTIVE, even if you have configured a lock screen (PIN, pattern and or fingerprint)
Power off your watch (or set if in airplane mode) to check if lockscreen turns on in the phone
bartito said:
Of course!
I have also a smartwatch (LG Urbane) and the watch as a trusted device. When the smartwatch is connected to the phone the lockscreen is always DEACTIVE, even if you have configured a lock screen (PIN, pattern and or fingerprint)
Click to expand...
Click to collapse
I have just removed my 360 as a trusted device and the screen lock now works perfectly and so I now understand how this works. Many thanks for the advice. I can now stop worrying that I have a faulty device!
gibmonkeys said:
I have just removed my 360 as a trusted device and the screen lock now works perfectly and so I now understand how this works. Many thanks for the advice. I can now stop worrying that I have a faulty device!
Click to expand...
Click to collapse
I am facing as well to a lockscreen and fingerprint issue.
I used fingerprint to open lockscreen and pattern as secondary. After showing the ZUK to somebody I needed to modify the pattern. From that time I am unable to switch back to fingerprint. Only three opportunities what I have, and no swipe or fingerprint, due to "Disabled by administrator, encryption policy or credential storage". What accessibility service messes up the fingerprint usage? Do you guys have an idea? All of them are swiched off.
---------- Post added at 01:17 PM ---------- Previous post was at 12:22 PM ----------
My problem is solved. I needed to delete credentials in security settings.
Hi. I'm having some problems with the fingerprint sensor. Is working intermitent or not. I've asked zuk support already but no answer yet. I don't know if it's a software issue or hardware. It's any way to calibrate the sensor? Maybe it's decalibrated? Any help will be usefull. Thank you.
LE I already made a factory reset. No improvement.
Cmdragan said:
Hi. I'm having some problems with the fingerprint sensor. Is working intermitent or not. I've asked zuk support already but no answer yet. I don't know if it's a software issue or hardware. It's any way to calibrate the sensor? Maybe it's decalibrated? Any help will be usefull. Thank you.
LE I already made a factory reset. No improvement.
Click to expand...
Click to collapse
I'm using the Zuk since a month, and no problems with the fingerprint at all.
In any occasions, the fingerprint sensor don't detects the finger the first time but at second try.
Since a few days, I'm on CyanogenMod (instead of Cyanogen OS) and I think the sensor is less responsive (sometimes I need to try three times or use the lock pattern).
But if you are with issues using CyanogenOS I think is due to a hardware issue.
bartito said:
I'm using the Zuk since a month, and no problems with the fingerprint at all.
In any occasions, the fingerprint sensor don't detects the finger the first time but at second try.
Since a few days, I'm on CyanogenMod (instead of Cyanogen OS) and I think the sensor is less responsive (sometimes I need to try three times or use the lock pattern).
But if you are with issues using CyanogenOS I think is due to a hardware issue.
Click to expand...
Click to collapse
I can not use the fingerprints touch button as back button anymore. this happened after last update cynogenmod. any knowledge.
thanks.
sadrettin said:
I can not use the fingerprints touch button as back button anymore. this happened after last update cynogenmod. any knowledge.
thanks.
Click to expand...
Click to collapse
Fingerprint actions has been removed by CM a few OTA updates ago.
I hope a kernel developer will add soon, but ZUK has not too much developers
Modded kernel for COS can be found in the other topic about this issue.
The OnePlus 2 sources happen to have a compatible finger print driver with capacitive button support which is currently being checked out for porting to the Chroma kernel.
So don't fret.. The feature can be restored.
iam not able to use my fingerprint lock, it was working well before but now suddenly it is not showing the option in CHOSE LOCK SCREEN- the SWIPE an d FINGER PRINT OPTION IS DISABLED.
how to enable it
Thanks ... I had the same issue & delete credentials in security settings.
I bought zuk z1 3days ago
Why We cannot use fingerprint sensor to lock and unlock the device for both purposes
Having an issue with the fingerprint sensor.....
Works fine but when push notifications(any notifications**) show up on the lock screen ..the sensor gets non responsive...mind u almost impossible to unlock
Have no choice other than security pin
And I Definitely think this is result of All IN ONE Issue
Say like.....1)fingerprint sensor integrated into hone Button, 2)Faulty software patching, 3) Me, adding two or more fingerprints
Any Suggestions from u guys Feels helpful
BTW....Bought the product via Amazon.in
Is there a provision in the ZUK Z1 which let's you interact with the device by simply tapping on the fingerprint sensor except on the lock screen?
If the device is locked and the screen is off too, simply placing my hand on the fingerprint sensor doesn't work. I always have to press on the button to wake the screen first.
Any help?
May sb tell me the modell of the finger print reader of the ZUK Z1? Pls. use AIDA64.
Gesendet von meinem Aquaris X5 Plus mit Tapatalk
@infistuff said:
Is there a provision in the ZUK Z1 which let's you interact with the device by simply tapping on the fingerprint sensor except on the lock screen?
If the device is locked and the screen is off too, simply placing my hand on the fingerprint sensor doesn't work. I always have to press on the button to wake the screen first.
Any help?
Click to expand...
Click to collapse
That's part the of custom roms. Fingerprint as home button can be activated by flashing something, you need root. But in the play store you can try https://play.google.com/store/apps/details?id=com.ztc1997.fingerprint2sleep
But it's not that what you need. Without root and a kernel where its implemented its not possible.
Hey my fingerprint was working fine till one day it just started vibrating when I tried to scan it. I tried deleting the saved fingerprints and registered new. I'm not even Able to register new fingerprints. What do I do?

Much worse fingerprint scanner responsiveness after update?

Ok, I'm struggling with this for days and it drives me crazy. After updating to APD1 my fingerprint scanner is much worse and the responsiveness sucks. It used to work well and usually it unlocked the phone on the first try. But I think because of the update it stopped working flawlessly. It doesn't read my finger so well sometimes I need to try few times to unlock the phone. There is also a block for few seconds after the fingerprint is wrongly read. I didn't have this earlier. When I tried to update my fingerprint in settings, the procedure change and now you need to read the fingerprint and take few seconds and repeat. It takes ages to add new finger.
Am I the only one with this problem? I have about 100mails with photos from cerberus because of wrongly read fingerprint.
Or maybe my scanner is broke?
Monkey Slut said:
Ok, I'm struggling with this for days and it drives me crazy. After updating to APD1 my fingerprint scanner is much worse and the responsiveness sucks. It used to work well and usually it unlocked the phone on the first try. But I think because of the update it stopped working flawlessly. It doesn't read my finger so well sometimes I need to try few times to unlock the phone. There is also a block for few seconds after the fingerprint is wrongly read. I didn't have this earlier. When I tried to update my fingerprint in settings, the procedure change and now you need to read the fingerprint and take few seconds and repeat. It takes ages to add new finger.
Am I the only one with this problem? I have about 100mails with photos from cerberus because of wrongly read fingerprint.
Or maybe my scanner is broke?
Click to expand...
Click to collapse
Agreed I have also noticed same issue thought it was just me tho
No problem with mine. It works just as well before the update and I'm on APD1 as well.
No problem with mine as well.
No problem here either after updating to APD1. Same as before. Maybe you should wipe all your fingerprint and record it again.
My wifes s7 is having a problem and she locks herself out alot. My s7e is working amazing. Maybe one fail a day but its my error not the phone.
tapped on #datbombv7EchoRom
it only looks like yours mine is fien too

Problem with the light sensor and gyroscope

hello, I come to you to present you a problem I encountered with my s7 edge .
Three times the brightness sensor stopped working . I also noticed that when I encounter this bug , the gyro sensors no longer work either and It's impossible to get the phone in landscape mode .
In the application cup- z no sensor is detected.
After the device restart everything is back in order.
Someone already encountered this problem ?
Grolow said:
In the application cup- z no sensor is detected.
Click to expand...
Click to collapse
Next time to test the sensors dial *#0*# in the stock dialer app.
Hey, thanks for the tip !
Any resolution? This started happening to me too, and nothing seems to fix it. I loaded the U rom, factory reset to the verizon rom and no dice. Samsung will replace my phone, but then I'm out a phone for 2 weeks and my screen protector.

Le max 2 finger print

My fingerprint sensor doesn't seem to be working as when I add a fingerprint it occasionally says 'try againe' at the top of the screen and then won't register my finger print. If it does not do that then it retest eras my finger all the way till the last part and then don't respond or vibrate. How can I solve this issue?
I have the same issue.
Looks like I have the same issue as reported by my wife (I'm currently not in possession of the unit as I'm abroad and it has arrived few days back). She knows how to register as I have the Letv 1s and she was playing with it before.
The symptoms are as you say, no vibration and no detection of the fingerprint.
Can it be from the rom that came with the phone (maybe multilanguage). I can't remember if on 1s I had this problem.
Currently I have emailed the shop and I'm waiting for their reply. If you guys find a fix, please share.
Sent from my Letv X500 using XDA Free mobile app
valy_cta said:
Looks like I have the same issue as reported by my wife (I'm currently not in possession of the unit as I'm abroad and it has arrived few days back). She knows how to register as I have the Letv 1s and she was playing with it before.
The symptoms are as you say, no vibration and no detection of the fingerprint.
Can it be from the rom that came with the phone (maybe multilanguage). I can't remember if on 1s I had this problem.
Currently I have emailed the shop and I'm waiting for their reply. If you guys find a fix, please share.
Sent from my Letv X500 using XDA Free mobile app
Click to expand...
Click to collapse
Hi,
For me, the fingerprint scanner is the real weak point of this phone.
If it would have a better one, it would be flawless... except for the lack of development due to LeEco not publishing open source for their devices
And trust me : I've had the OP3 for several days before getting the LeEco. And that fingerprint scanner works as it should and in a blink of an eye you can use your phone !
What I found out is that this fingerprintscanner is really sssslllllooooowwwww....
So press it once, and then put your finger back on for several seconds.
But of course, doing so reduces the nice thing in having a fingerprint scanner as you're done quicker with "screen on" + "pattern/code"...
Really hope that LeEco can improve this... but when I see how they act on their own forums (a representative posts about every 20 days) I am not that optimistic
NexusPenguin said:
Hi,
For me, the fingerprint scanner is the real weak point of this phone.
If it would have a better one, it would be flawless... except for the lack of development due to LeEco not publishing open source for their devices
And trust me : I've had the OP3 for several days before getting the LeEco. And that fingerprint scanner works as it should and in a blink of an eye you can use your phone !
What I found out is that this fingerprintscanner is really sssslllllooooowwwww....
So press it once, and then put your finger back on for several seconds.
But of course, doing so reduces the nice thing in having a fingerprint scanner as you're done quicker with "screen on" + "pattern/code"...
Really hope that LeEco can improve this... but when I see how they act on their own forums (a representative posts about every 20 days) I am not that optimistic
Click to expand...
Click to collapse
For me the fingerprint Scanner is working perfectly. Faster than iPhone 6 und it only fails to read 1 out of 15. Got 3 prints registered and it does very well
katze94 said:
For me the fingerprint Scanner is working perfectly. Faster than iPhone 6 und it only fails to read 1 out of 15. Got 3 prints registered and it does very well
Click to expand...
Click to collapse
What version of the software are you using?
The fingerprint sensor has gotta be the worst ever in a mobile device. My phone takes good 5 seconds to unlock. Registering new fingerprints takes ages. Last I heard that this was some qualcomm tech which does scanning of skin layers under the top layer. But right now the technology is big fail.
That fingerprint sensor hardware is beta 1 in our phone. I am sure the new Le Max 3 which is coming out with Snapdragon 823 will not have this issue. They will advertise how the fingerprint is now 100x faster than before and bla bla.
magic_man said:
What version of the software are you using?
Click to expand...
Click to collapse
I am on TeamSpains Cm13 Version. In eui it wasnt that good but now its working without any problems
And to the guy over this post:. 5 seconds for fingerprint unlock? May be your device is faulty. I didnt experience this. Even not on stockrom
q
katze94 said:
I am on TeamSpains Cm13 Version. In eui it wasnt that good but now its working without any problems
And to the guy over this post:. 5 seconds for fingerprint unlock? May be your device is faulty. I didnt experience this. Even not on stockrom
Click to expand...
Click to collapse
Even my device on 15S unlockes after 5 seconds. The worst sensor and algorithm ever.
Hello guys,
One way to make finger print recognition better : save several time the same finger print.
Not very sexy but it works for me
So as I have arrived home, I've changed the firmware to 015s stock and the fingerprint started to work. Of course it's not ideal as my 1s but at least it's working. It takes about a second to read and unlock... acceptable to be honest. Maybe they will improve with the upgrades because for 1s it had improved within 2-3 firmwares to super fast recognition.
Sent from my Le X820 using XDA Free mobile app
My experiences after several ROM, the international Indian ROM has removed bug.
Recognition really fast, from 10 attempts 8 immediately.
Note!
By the installation Rome should be installed super su with.
The encoding is prevented with it.
i have the same experience here... got my max2 from geekbuying but wont even recognize my fingerprints... so i updated to 5.8 eui from india not the Chinese version and not it works... however it takes one sec to open slower than my honor 5x. ... hope leeco would make it a bit faster considering the new tech it has...
Is there a major difference between the indian rom and the stock chinese rom that has english language? Does the indian rom have english language selection?
Yes the system language is complete into English.
The fingerprint scanner on 5.8.16s is much improved It seems much faster now. There was even an upgrade notice at first boot where it said it would erase my previous prints to upgrade.
Thanks for the update, will try it.
Sent from my Le X820 using XDA Free mobile app
Guys in my device the fingerprint sensor working ONLY IN 5.6 EUI!!!no matter what rom i flash ,with full clean install i cant input a fingerprint!!!i have test every single rom who is based on EUI 5.8,EVEN THE OFFICIAL! IS NOT WORKING.i even try the latest 5.18.6s for x829...nothing..0...
any help will be appreciated pls.....
Z953RR said:
Guys in my device the fingerprint sensor working ONLY IN 5.6 EUI!!!no matter what rom i flash ,with full clean install i cant input a fingerprint!!!i have test every single rom who is based on EUI 5.8,EVEN THE OFFICIAL! IS NOT WORKING.i even try the latest 5.18.6s for x829...nothing..0...
any help will be appreciated pls.....
Click to expand...
Click to collapse
what i did on mine was download the indian rom 5.8 on my computer and renamed it as "update.zip"...then copy the file into the internal storage. ..once in internal storage, i used my file manager app to open it...then clixk update. your phone will update and wait about 15 minutes..iy will reboot and change your fingerprint via settings.... hope this helps
9449water said:
what i did on mine was download the indian rom 5.8 on my computer and renamed it as "update.zip"...then copy the file into the internal storage. ..once in internal storage, i used my file manager app to open it...then clixk update. your phone will update and wait about 15 minutes..iy will reboot and change your fingerprint via settings.... hope this helps
Click to expand...
Click to collapse
i ve try this rom too..no success...............

About .309 update...

After i install .309 here i found the bugs is:
-wallpaper does not working once u want to change ur wallpaper
-when open camera the brightness will turn to max
-scrolling sometimes quite weird
-multitouch bugs
-typing will feel alittle bit delay or lag sometimes..?
-geature like double tap to wake and swipe to wake is not working(require to off the geature and on agn then working)
-recovery mode is missing in action...
-charging quite little slow..
does anyone has facing same problem to me? leave the comment...
those the bug that i recently found in 1 day usage... and...
(can someone able to send to asus support center there cause it always say me verification pending and i already verify 1day ago...)
Few Bugs I can confirm
Below is my experiance.
heng950620 said:
After i install .309 here i found the bugs is:
-wallpaper does not working once u want to change ur wallpaper
I use Quickpic for wallpaper so no issue.
-when open camera the brightness will turn to max
That seems to be default behavior and not a bug.
-scrolling sometimes quite weird
Scrolling seems to be smooth. I have changed animation to .5X.
-multitouch bugs
Do not have this issue.
-typing will feel alittle bit delay or lag sometimes..?
Yes, this seems to be the issue.
-geature like double tap to wake and swipe to wake is not working(require to off the geature and on agn then working)
Yes, I can confirm this bug.
-recovery mode is missing in action...
Can you elobrate this? I have TWRP and that works fine.
-charging quite little slow..
My phone take 3 hours to charge fully from 10%. Seems to be same as previous version. Try restarting the phone before putting it for charging, it may help.
does anyone has facing same problem to me? leave the comment...
those the bug that i recently found in 1 day usage... and...
(can someone able to send to asus support center there cause it always say me verification pending and i already verify 1day ago...)
Click to expand...
Click to collapse
Q) wallpaper does not working once u want to change ur wallpaper
A) For me, changing wallpapers works like a charm. I haven't tried live wallpapers.
Q) when open camera the brightness will turn to max
A) This is the norm for a lot of apps. One prominent example is Open Camera.
Q) scrolling sometimes quite weird
A) No problem here.
Q) multitouch bugs
A) I have this issue. When playing games like Batman (tell tale), PUBG, etc. the touch does not respond correctly.
Q) typing will feel alittle bit delay or lag sometimes..?
A) No issues here.
Q) geature like double tap to wake and swipe to wake is not working (require to off the geature and on agn then working)
A) Confirmed.
Q) recovery mode is missing in action...
A) If you're talking about the switch off menu, I can't confirm this. I have never had the reboot to recovery option.
Q) charging quite little slow..
A) Seems okay to me. 2.5-3 hours from 5-100% battery.
Another bug that I have encountered is that some apps do not work on WiFi connection. The ones I can confirm are Twitter, PhonePe and Amazon Music. They work just fine on mobile data.
live wallpaper doesnt work since .305 update still not fixed in .309 update
I also am having multi touch issue. The screen flickers when I use both fingers to play PUBG Mobile. When will it be fixed ? Any method to fix it without root or harming future OTA updates ?
Napatalio said:
I also am having multi touch issue. The screen flickers when I use both fingers to play PUBG Mobile. When will it be fixed ? Any method to fix it without root or harming future OTA updates ?
Click to expand...
Click to collapse
I have this issue too and I think this is considered a serious problem that Asus need to fix ASAP. A phone with multi-touch issue is really unusable especially when playing games which this phone is catered for. Is there an official Asus site that we file our complain?
abubin said:
I have this issue too and I think this is considered a serious problem that Asus need to fix ASAP. A phone with multi-touch issue is really unusable especially when playing games which this phone is catered for. Is there an official Asus site that we file our complain?
Click to expand...
Click to collapse
google is the one that should fix it not asus
as every phoje that runs android 8.1 with security patch before june has that bug too
even a flagship phone has it
abubin said:
I have this issue too and I think this is considered a serious problem that Asus need to fix ASAP. A phone with multi-touch issue is really unusable especially when playing games which this phone is catered for. Is there an official Asus site that we file our complain?
Click to expand...
Click to collapse
There is app called Asus Zentalk Community.
Napatalio said:
There is app called Asus Zentalk Community.
Click to expand...
Click to collapse
LOL, not a single soul in there.
The multitouch issue have been fixed in .316 build

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