Good evening,
At first please don't call me dumb for not coming here earlier.
I'll try to explain.
For the past 2 days I've been reading posts, forums, websites, installed third party software and who knows what else and still I can't find an answer.
Massive headache for trying to find a solution but without any results. So I finally decided to speak with the experts (you guys), yes I know I probably wouldn't have this headache if I would came here earlier, I know, but I'm the sort of guy "If I don't know I'm able to learn" if that makes sense.
Right, going straight to the point my Samsung Galaxy S5 fell and the screen cracked, my issue now is I have photos etc in my MicroSD card that are extremely important for me and my family, the USB debugging is off and has a pattern to unlock it so, resuming, I can't see a way to get those photos back, hence why I came here. After these last days of reading etc best is "Just speak with professionals that know what they talk about".
On other matter, I have my old Samsung S3 which I'm trying to make it work as a replacement but it has the "black screen issue", which after I reset it, and reinstalled the OS from scratch using Odin, still keeps doing the same thing.
Does any of you guys know the solution regarding any of these issues?
What I tried so far:
Samsung Galaxy S5
- Advanced Recovery Data for Android
- Android Recovery Data
- Dr.Fone
- Dr. Fone Toolkit
- Using my mouse to try to unlock it (without seeing what I'm actually doing)
Samsung Galaxy S3
- Odin
- Installation of md5 file
- All the sequences of "Volume up/down, Home, Power"
Hope you guys can help me with this.
Thanks
This is actually 2 separate questions that I'll see if I can help you out with...
.
Fosfacto said:
Samsung Galaxy S5
- Advanced Recovery Data for Android
- Android Recovery Data
- Dr.Fone
- Dr. Fone Toolkit
- Using my mouse to try to unlock it (without seeing what I'm actually doing)
Click to expand...
Click to collapse
Without knowing which variant (SM-G900V, SM-G900F, etc...)...
I would like to know why you just don't replace the LCD Digitizer Screen.
New ones are (typically) between $15-$25 +/- (this price is based upon eBay and Amazon) and isn't really that difficult if you take a look at the following guide on how to do it.
Unless you're not tech savvy at all.. LOL !
https://www.ifixit.com/Guide/Samsung+Galaxy+S5+Display+Assembly+Replacement/26914
.
Fosfacto said:
Samsung Galaxy S3
- Odin
- Installation of md5 file
- All the sequences of "Volume up/down, Home, Power"
Click to expand...
Click to collapse
Again... Without knowing which variant (SCH-I535, GT-I9300, SGH-T999, etc...)...
Your explanation is really vague because you had stated a blank/black screen (which indicates that it's dead) and then explained steps that would reflect otherwise.
I will need you to elaborate more for this device. Of course, without trying out for a best selling novel... LMAO!
~~~~~~~~~~~~~~~
I DO NOT provide support via PM unless asked/requested by myself. PLEASE keep it in the threads where everyone can share.
Thanks for your reply.
S5 is a SM-G900F
I've seen those prices yes, BUT I don't want to ruin it since I never tried it before, and obviously my goal its not fixing it but trying to access my data on my MicroSD card.
But to be honest, good thought tho, since I'm not having luck with the S3 at all.
Thanks for the Guide tho, it looks pretty "dummies" proof lolololol
S3 is a GT-I9300
Probably I explained myself wrong, since English its not my frist language, still, when I say "the black screen issue" I mean, I turn it on, Samsung galaxy s3 logo shows up and....Black screen. In other words it turns itself off. I got a new battery and it wasn't that, I reseted, and nop wasn't that either, Safe mode etc and no result, installed .md5 through Odin and still no result and its not the screen since I tested too. Frustrating.
Any clues or ideas?
Thanks for the tips so far.
Fosfacto said:
S3 is a GT-I9300...
Click to expand...
Click to collapse
I don't have this specific variant but, the following area of the forum is specific to your device and i believe that you should be able to locate some member guidance there since it's, surprisingly, very active.
https://forum.xda-developers.com/galaxy-s3
The following is the Q&A thread that's specific to your device as well for member guidance and support.
https://forum.xda-developers.com/showthread.php?t=2690307
Good Luck!
~~~~~~~~~~~~~~~
I DO NOT provide support via PM unless asked/requested by myself. PLEASE keep it in the threads where everyone can share.
Related
Problem just started on my Uni.
SD card will no longer stay in. I can hear the little click (though it doesn't sound as positive as it did) as it goes in, but it doesn't stay there - just springs out.
Anyone ever experienced this before?
Better still, anyone have a fix?
The Uni is useless to me without it.
Thanks.
kryogenik said:
Problem just started on my Uni.
SD card will no longer stay in. I can hear the little click (though it doesn't sound as positive as it did) as it goes in, but it doesn't stay there - just springs out.
Anyone ever experienced this before?
Better still, anyone have a fix?
The Uni is useless to me without it.
Thanks.
Click to expand...
Click to collapse
Maybe you already done this: Have you tried with another sd card?
Still same?
If yes try to see inside to confirm that nothing is broken at simple view
I´m sure someone will come with a wiser sollution
Good luck,
orb3000 said:
Maybe you already done this: Have you tried with another sd card?
Still same?
If yes try to see inside to confirm that nothing is broken at simple view
I´m sure someone will come with a wiser sollution
Good luck,
Click to expand...
Click to collapse
Hi - thanks for the reply. I've found replies are few and far between sometimes..
Yes, I've tried other cards. This latest one (the one I *think* may have broken it) is a legitimate 8GB card bought from a reputable high street store. A waste of damn time anyway because the Uni will only see 4GB of it, depsite doing something to make it see more not long ago (I forget what it was). I Googled the expansion slot problem and found a quick-fix. Add a layer or two of Scotch tape. The card becomes thicker and 'stays' in the slot. It works very well, but it's not my ideal long-term fix.
All that said, my brand new Universal arrived this morning (£60 GBP would you believe..) so I guess now I'll be reading up on how to flash the ROM.
I haven't flashed firmware on a Windows handset since my HTC Canary 7 years ago..
kryogenik said:
Hi - thanks for the reply. I've found replies are few and far between sometimes..
Yes, I've tried other cards. This latest one (the one I *think* may have broken it) is a legitimate 8GB card bought from a reputable high street store. A waste of damn time anyway because the Uni will only see 4GB of it, depsite doing something to make it see more not long ago (I forget what it was). I Googled the expansion slot problem and found a quick-fix. Add a layer or two of Scotch tape. The card becomes thicker and 'stays' in the slot. It works very well, but it's not my ideal long-term fix.
All that said, my brand new Universal arrived this morning (£60 GBP would you believe..) so I guess now I'll be reading up on how to flash the ROM.
I haven't flashed firmware on a Windows handset since my HTC Canary 7 years ago..
Click to expand...
Click to collapse
Well hope you can solve the issue!
Good to hear that you have a new Uni!!
May I know where you´ve got that great deal? and if possible I would like to buy one!
For flashing instructions read here: http://wiki.xda-developers.com/index.php?pagename=Uni_ROM_Upgrade
And personally I recommend you Tomal v.8.5 the fastes and stable 6.1!
Good luck!
Hi again.
It was a UK eBay "Buy It Now" offer.
I was browsing Uni/Exec/SPV etc and refreshing waiting for a particular auction to end when this one just popped up with charger, new battery, leather case and 3 x stylus. It looks/smells brand new. Incredibly lucky I know.
Thanks for the advice on the ROM. I'm just reading through where/how/why and whatnot now. I have a G3 device so I think I can just go ahead and flash.
But as I say, I'm reaqding through the Wiki and the threads. I have seen others mention Tomal's ROM. I'm looking for as Vanilla as possible. This unit for me will ideally run TCMP as best as it can and Vijay's FullScreen along with terminal services. Everything else is a very distinct second priority. I have a Wizard I use for TomTom and a Nokia N95 for an everyday phone. This just needs to be a media player and a remote access unit for my desktop machine. Apart from a file explorer, I could pretty much do without everything else.
Thanks again.
Orb, that Wiki entry needs updating somewhat. There's loads of issues not covered there. The Tomal is a single installer and presumably doesn't need the programs mentioned (though it briefly mentions that at the end). There should be a distinction made there. Some ROM's need these programs, some are single installers, if so ... ... ... ... etc. Not some half-assed brief mention with no other instructions. I presume I just double click the installer in Bootloader and leave it to it???
It says I need to CID/EROM unlock but fails to explain what these are?! More searching shows that it's extended ROM and SIM lock that need removing. What point is there using acronyms for a supposed 'newbie' tutorial..
My unit won't run the EROM program complaining of needing a new NET framework.
This isn't mentioned. Not that you may get this error, what it is, or what you need to do if you do.
The SIM unlock won't run either. Once my unit is in bootloader mode and showing 'serial' I plug in the USB lead and it shows 'USB'. I run the SIM unlocker and it eventually says 'this is not for your device'. More searching and I find I need to be using XP to do this, not Windows 7 or Vista.
Searching about I see loads of people with similar problems. If the Wiki was updated, then when people pointed users to it, then it would do it's job (which is presumably to help people and prevent the forum being full of questions, which it obviously is..).
Looks like I need to get onto an XP machine and do some serious searching through the sometimes 50 page long threads before I risk bricking my Uni.
I'm more than happy to do research if that's what I need to do, but what's the point in promoting a Wiki if you have to ignore half of what it says and find out for yourself anyway?
Not a rant at you by the way. Just a post made from observations.
Cheers.
Hi kryogenik!
I completely agree with you. My Uni came to me from uk with WM6.0, so I supposed it was unlocked and I made various flashes with no fear.
With a friend of mine Uni things were different: it had a stock WM5 and I tried reading wiki to get some answers, but the only thing I obtained was confusion.
I'm really not a newbie on computer systems, and I assure that the wiki has to be freshed out!
Turning back to the wm5 uni, I simply ran the executable from Tomal (8.2) and everything worked fine. So... what is really needed to?
@orb3000: when a newbie comes here asking for instruction on how to flash you always make a ctrl+c ctrl+v with wiki link... Why don't you try reading it with "newbie's eyes"? As kryogenik said, I won't attack you, it's just my thought...
Cheers...
kryogenik said:
Orb, that Wiki entry needs updating somewhat. There's loads of issues not covered there. The Tomal is a single installer and presumably doesn't need the programs mentioned (though it briefly mentions that at the end). There should be a distinction made there. Some ROM's need these programs, some are single installers, if so ... ... ... ... etc. Not some half-assed brief mention with no other instructions. I presume I just double click the installer in Bootloader and leave it to it???
It says I need to CID/EROM unlock but fails to explain what these are?! More searching shows that it's extended ROM and SIM lock that need removing. What point is there using acronyms for a supposed 'newbie' tutorial..
My unit won't run the EROM program complaining of needing a new NET framework.
This isn't mentioned. Not that you may get this error, what it is, or what you need to do if you do.
The SIM unlock won't run either. Once my unit is in bootloader mode and showing 'serial' I plug in the USB lead and it shows 'USB'. I run the SIM unlocker and it eventually says 'this is not for your device'. More searching and I find I need to be using XP to do this, not Windows 7 or Vista.
Searching about I see loads of people with similar problems. If the Wiki was updated, then when people pointed users to it, then it would do it's job (which is presumably to help people and prevent the forum being full of questions, which it obviously is..).
Looks like I need to get onto an XP machine and do some serious searching through the sometimes 50 page long threads before I risk bricking my Uni.
I'm more than happy to do research if that's what I need to do, but what's the point in promoting a Wiki if you have to ignore half of what it says and find out for yourself anyway?
Not a rant at you by the way. Just a post made from observations.
Cheers.
Click to expand...
Click to collapse
Yeah, as dear Admin said "Wiki is a strange place"
Why not try to post this request on the proper place on general section
"request to mods by users"
I think that will be the place to have an answer
Cheers,
Auzman said:
I tried reading wiki to get some answers, but the only thing I obtained was confusion.
I'm really not a newbie on computer systems, and I assure that the wiki has to be freshed out!
Click to expand...
Click to collapse
Exactly. There are some very odd ideas about what a tutorial is.
I'm hardly a newbie myself, but when there's something so valuable at risk it obviously makes sense for things to be right? Why bother otherwise.
Turning back to the wm5 uni, I simply ran the executable from Tomal (8.2) and everything worked fine. So... what is really needed to?
Click to expand...
Click to collapse
Well, I've got the extended ROM showing. I can understand that needing to be done - perhaps the new ROM needs it writable. I can't for the life of me imagine why the unit needs to be SIM unlocked though?? I have seen posts from people who have SIM unlocked AFTER a ROM flash so I'm thinking perhaps this isn't the case?
Did you do either of these? Or maybe your unit was already in this state?
orb3000 said:
Yeah, as dear Admin said "Wiki is a strange place"
Why not try to post this request on the proper place on general section
"request to mods by users"
I think that will be the place to have an answer
Click to expand...
Click to collapse
Thanks Orb. But it's not a request. I have a feeling it wouldn't be acted upon anyway. I can't be the first to point out inconsistencies.
I run a website and Vbulletin forum too. The day I have to rely on someone else to tell me it's not right is the day I give it up.
It sounds like I'm bashing XDAD. I'm really not. It's been a lifeline for me numerous times (the forum I must stress, not the WIKI).
I'm just surprised that such a fantastic resource is being let down by the one thing it should be proud of.
Auzman said:
Hi kryogenik!
I completely agree with you. My Uni came to me from uk with WM6.0, so I supposed it was unlocked and I made various flashes with no fear.
With a friend of mine Uni things were different: it had a stock WM5 and I tried reading wiki to get some answers, but the only thing I obtained was confusion.
I'm really not a newbie on computer systems, and I assure that the wiki has to be freshed out!
Turning back to the wm5 uni, I simply ran the executable from Tomal (8.2) and everything worked fine. So... what is really needed to?
@orb3000: when a newbie comes here asking for instruction on how to flash you always make a ctrl+c ctrl+v with wiki link... Why don't you try reading it with "newbie's eyes"? As kryogenik said, I won't attack you, it's just my thought...
Cheers...
Click to expand...
Click to collapse
I also was a newbie sometime, and I found that if everybody gives me easyly all my questions and problems I will not learn never! and I will get used to demand that people has to give me the answer right away!
So no my friend, I understand is not an attack and I´m also friendly:
But said that I´ll push newbies to do it by themselves, even if it´s a little bit more difficult
At the end they as me wil apreciate it, because we learn to SEARCH and READ
lol.
Cute idea but there's a big difference between encouraging someone to help themselves and pointing them to articles that do the exact opposite to what they're supposed to do (i.e. confuse rather than assist).
Everyone needs to start somewhere, but you NEED to have at least some correct and up to date information to send you on your way.
You wouldn't give someone a manual for a 1972 Ford and tell them to read it so they can fix their 2009 model.
Anyway, that's my opinion on it. I hope one day someone has time to add missing bits to the Wiki. I appreciate it could be a major task. As I said, essentially this will save on hundreds of people posting the same problems over and over again and people getting sick of replying to the same posts over and over again.
It's simple common sense.
OUT
Agree mate
I´ll try to find out how we can update the Wiki
Have a good day
my s4 lcd cracked on its own, no dropping, no misuse, and i didnt have a chance to back up my files/contacts. I recently switched to android after five years with iphone. With the iphone i could simply plug into my pc and transfer files to itunes with no real knowledge. I figured in this day and age and with the level of tech on the galaxy s4 I could do the same.
my problem is i have 8 years of contacts and a few months of photos, videos, etc. I do not wish to lose. If I had to prioritize, the contacts are definitely paramount as I have them no other place. I know, i know, stupid for assuming recovery would be as simple as plugging into my pc.
My problem lies in that I had a lockcode on my phone, did NOT enable developers options prior to it crashing, and have ZERO experience with "crm flashing, and mounting, etc, etc" and really have no clue what they even are. I can follow instructions and learn pretty quickly, but cant write code or anything like that if that is what is required.
Can anyone provide me with any help or suggestions? I am even willing to take it somewhere to have it recovered if thats an option. I really am desperate for help here and would appreciate anything. Thanks. YOu can message me here or email at [email protected].
Thank you all.
BTw, i downloaded an app called drfone which came up in a google search under "recover dead/broken s4 data:". Well, i dont know who actually took the time to write that post out but it has detailed instructions on how to recover the data from a dead or broken phone, but contradicts itself at every turn since you need access to the touchscreen on the phone itself. That poster must of left their logic button unchecked that day.
pissedoffs4user said:
my s4 lcd cracked on its own, no dropping, no misuse, and i didnt have a chance to back up my files/contacts. I recently switched to android after five years with iphone. With the iphone i could simply plug into my pc and transfer files to itunes with no real knowledge. I figured in this day and age and with the level of tech on the galaxy s4 I could do the same.
my problem is i have 8 years of contacts and a few months of photos, videos, etc. I do not wish to lose. If I had to prioritize, the contacts are definitely paramount as I have them no other place. I know, i know, stupid for assuming recovery would be as simple as plugging into my pc.
My problem lies in that I had a lockcode on my phone, did NOT enable developers options prior to it crashing, and have ZERO experience with "crm flashing, and mounting, etc, etc" and really have no clue what they even are. I can follow instructions and learn pretty quickly, but cant write code or anything like that if that is what is required.
Can anyone provide me with any help or suggestions? I am even willing to take it somewhere to have it recovered if thats an option. I really am desperate for help here and would appreciate anything. Thanks. YOu can message me here or email at [email protected].
Thank you all.
Click to expand...
Click to collapse
Do you have samsung kies installed on your pc?? Also can your phone be switched on? I mean does it power up?? If so I think you can backup your contacts n stuff....get kies on your pc
Is there a way to do this?
Here's the thing... 1) The screen is total black... I can no longer even get a heptic response when trying to blindly unlock phone. 2) USB Debugging USED TO BE ON but when I connect via USB I only get that media player icon to show up in my computer. 3) ATT Warranty is trying to tell me they need the screen to be active or USB Debugging to be in order to access the internal memory. All I want to do is copy over the contents. Squaretrade already sent me the replacement. I don't care about repairing the hardware... just a way to salvage the data before I send the broken one back. Any help would be VERY MUCH APPRECIATED>.. after this I will try to find a way to crack the new phone to make backups since that seems to be a major hangup of android, you need to hack the phone to backup the data.
Any questions, just ask. Thank you!
Additional Info
psuhbggrad said:
Is there a way to do this?
Here's the thing... 1) The screen is total black... I can no longer even get a heptic response when trying to blindly unlock phone. 2) USB Debugging USED TO BE ON but when I connect via USB I only get that media player icon to show up in my computer. 3) ATT Warranty is trying to tell me they need the screen to be active or USB Debugging to be in order to access the internal memory. All I want to do is copy over the contents. Squaretrade already sent me the replacement. I don't care about repairing the hardware... just a way to salvage the data before I send the broken one back. Any help would be VERY MUCH APPRECIATED>.. after this I will try to find a way to crack the new phone to make backups since that seems to be a major hangup of android, you need to hack the phone to backup the data.
Any questions, just ask. Thank you!
Click to expand...
Click to collapse
When I connect my new phone to my laptop I still get the Samsung Galaxy S4 media player popup but when I open the window, I get 2 folders: SD Card and Internal. When I go back to my old phone I open the media player and get NO FOLDERS. Now that said, I've removed the sim card and the external SD card so not sure if that would have any impact here.
I realize this may not be the best place for this but new membership has its limitations on postings.
Thanks again
Thanks for nothing guys. could have probably gotten a response faster if it wasn't for your STUPID rules limiting new members from posting in other locations other than Q&A. But hey newbs are idiots right so why even bother. discussion boards... half the time as useless as a tech support! Glad I'm an analyst for a living.
psuhbggrad said:
Thanks for nothing guys. could have probably gotten a response faster if it wasn't for your STUPID rules limiting new members from posting in other locations other than Q&A. But hey newbs are idiots right so why even bother. discussion boards... half the time as useless as a tech support! Glad I'm an analyst for a living.
Click to expand...
Click to collapse
I wouldn't be surprised if you didn't get any replies mate. Because you have been posting in the wrong section!
Your device has a forum dedicated for it. That's where you would get faster answers.
Newbies are not considered idiots or strangers here, unless they start acting like one. Rules are meant to be followed, not to make your life miserable, but to make life easier for everyone else.
psuhbggrad said:
Thanks for nothing guys. could have probably gotten a response faster if it wasn't for your STUPID rules limiting new members from posting in other locations other than Q&A. But hey newbs are idiots right so why even bother. discussion boards... half the time as useless as a tech support! Glad I'm an analyst for a living.
Click to expand...
Click to collapse
Please remember that the Galaxy S 4G is a three-year-old phone at this point and there isn't anywhere near the traffic in the section as there is with the "popular" phones. I don't think that it is the "STUPID rules" (as this is probably as good a section as any), but more that there are only a handful of people that hang out here, and irregularly at that. You asked a question that isn't one that most readers here have ever had to deal with, further reducing your chances of an immediate answer.
If you do intend to hang around XDA, I think it would help your reputation here to post how you resolved the problem, so that someone else in your situation can benefit from your knowledge.
Probably actually started working on following directions for the Galaxy S4 rather than directions for the Galaxy S 4G.
Thread has been reported (a while ago). Not sure why it has been moved yet.
Use a keyboard or recovery
psuhbggrad said:
When I connect my new phone to my laptop I still get the Samsung Galaxy S4 media player popup but when I open the window, I get 2 folders: SD Card and Internal. When I go back to my old phone I open the media player and get NO FOLDERS. Now that said, I've removed the sim card and the external SD card so not sure if that would have any impact here.
I realize this may not be the best place for this but new membership has its limitations on postings.
Thanks again
Click to expand...
Click to collapse
I don't see where you said it was a Galaxy S 4G, but either way, here's what I know:
When you plug the phone into your PC, they folders that are missing on your old phone are not showing up because the phone is not unlocked (lockscreen). Android only allows file transfers over MTP if the phone is currently unlocked as a security measure.
There are two things I would try. First, if your lockscreen is a PIN code, you could try attaching a keyboard via USB-OTG and use it to unlock the phone by typing in the PIN and <Enter>. If you cannot do that, then I would recommend trying to boot into recovery using the hardware keys and use adb from there.
Good luck
---------- Post added at 05:14 PM ---------- Previous post was at 04:46 PM ----------
This may be helpful, too.
http://forum.xda-developers.com/showthread.php?t=2395047
Hello Guys,
I am posting this thread with a great deal of frustration and of course i'll try to leave the emotions out of this, although it's pretty hard (since that's NOT how i imagined i'll unbox the OPT which i was waiting for, for so long).
Anyways,
I'll cut to the point, I received my OPT package and happily went a head opened the box (hoped not to get a broken phone or anything (like someone who posted a thread here), and indeed the package looked okay and the device looked good (physically speaking).
I started the phone, and i can see the black background white android logo, and then.. Black Screen... I'm telling myself "Ahh that's probably nothing.. let's wait a bit or worse case another restart" waiting didn't help and as you probably know restarts did not help as well.
Okay, since i am not newbie to the android troubleshooting, i said to myself, probably a bad OS boot or some sort of OS issue, let's enter the RECOVERY to reset / wipe / factory reset.
Volume Down + Power Button, can't enter recovery just a Black Screen showing.
Starting the phone again regularly shows the Black Screen but the buttons are glowing blue and if i click on the volume buttons i can hear the sound tick.
Okay, at that point i was getting a bit worried, no recovery, several reboots and Black Screen when going to recovery or normal mode.
So now, i knew i had to go over and search the forums (XDA | One Plus) for more solutions on soft bricked / hard bricked devices.
I found the restoration thread of:
http://forum.xda-developers.com/oneplus-2/general/oneplus-solution-hard-bricked-device-t3183449
Including the QualCom driver method and 2 FULL restoration kits (1 Hidro OS 1 Oxygen).
I followed the steps (trying first the lighter Hidro Kit (without .img's of system etc') finished the process but when it should logon to recovery SAME result.
Then i went ahead and tried the OxygenOS recovery kit, same procedure it finished, phone restarting but same Black Screen.
This is where i am at right now, very frustrated, i raised a TT to the one plus support, i will update how it goes, i assume i passed most of the troubleshooting phases but if anyone has ANY ideas on how to proceed or assist i would be glad to try it out.
In addition i will use this stage to also update on the OnePlus support (refund wise, and TT dealing wise) as i think it's also important to report on the support when actual problems occur and how they handle it.
In any case guys, thanks for reading this, i really hope you will receive your products WORKING as they should, there's not much worse things when it comes to getting a NEW device starting it for the first time and not being able to use it, after waiting for so long for it.
--Video is also attached below.
https://dl.dropboxusercontent.com/u/33088939/20151005_132402.mp4
I will keep you updated.
Thanks & Regards,
Rest in peace. Contact Oneplus support m8 and send that **** back
Sent from my ONE A2003 using XDA Free mobile app
Small Update: I just wish you all to never wait for the OP customer service / technical support. (waiting time is really outrageous for a company which support customers online).
In addition, the technical support team sent me files to download (while i'm explaining her that i tried all of those already) + sending me ROM for OPO (Cyanogen........)
I was in a kind of a shock, while i'm correcting her and telling her there's no CM for OPT and the files she sent me (CM11s?!) are not the correct ones, she sent another mail.
Anyways, i guess you have to go for that "entire process" until they allow you to get a refund.
Hate to type it, but for me it's probably "Never Again" instead of "Never Settle".
CS is the same for most companies, someone in a call centre with little knowledge and a book of instructions to follow. There's no point you saying "I did this already" because they get in trouble if they don't follow the script they have.
I have got the black screen of death too and im a couple of mot=nths into using it
[/COLOR]
Tricepz said:
Hello Guys,
I am posting this thread with a great deal of frustration and of course i'll try to leave the emotions out of this, although it's pretty hard (since that's NOT how i imagined i'll unbox the OPT which i was waiting for, for so long).
Anyways,
I'll cut to the point, I received my OPT package and happily went a head opened the box (hoped not to get a broken phone or anything (like someone who posted a thread here), and indeed the package looked okay and the device looked good (physically speaking).
I started the phone, and i can see the black background white android logo, and then.. Black Screen... I'm telling myself "Ahh that's probably nothing.. let's wait a bit or worse case another restart" waiting didn't help and as you probably know restarts did not help as well.
Okay, since i am not newbie to the android troubleshooting, i said to myself, probably a bad OS boot or some sort of OS issue, let's enter the RECOVERY to reset / wipe / factory reset.
Volume Down + Power Button, can't enter recovery just a Black Screen showing.
Starting the phone again regularly shows the Black Screen but the buttons are glowing blue and if i click on the volume buttons i can hear the sound tick.
Okay, at that point i was getting a bit worried, no recovery, several reboots and Black Screen when going to recovery or normal mode.
So now, i knew i had to go over and search the forums (XDA | One Plus) for more solutions on soft bricked / hard bricked devices.
I found the restoration thread of:
http://forum.xda-developers.com/oneplus-2/general/oneplus-solution-hard-bricked-device-t3183449
Including the QualCom driver method and 2 FULL restoration kits (1 Hidro OS 1 Oxygen).
I followed the steps (trying first the lighter Hidro Kit (without .img's of system etc') finished the process but when it should logon to recovery SAME result.
Then i went ahead and tried the OxygenOS recovery kit, same procedure it finished, phone restarting but same Black Screen.
This is where i am at right now, very frustrated, i raised a TT to the one plus support, i will update how it goes, i assume i passed most of the troubleshooting phases but if anyone has ANY ideas on how to proceed or assist i would be glad to try it out.
In addition i will use this stage to also update on the OnePlus support (refund wise, and TT dealing wise) as i think it's also important to report on the support when actual problems occur and how they handle it.
In any case guys, thanks for reading this, i really hope you will receive your products WORKING as they should, there's not much worse things when it comes to getting a NEW device starting it for the first time and not being able to use it, after waiting for so long for it.
--Video is also attached below.
https://dl.dropboxusercontent.com/u/33088939/20151005_132402.mp4
I will keep you updated.
Thanks & Regards,
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So the phone should be responsive even if you cant see the screen. SOOO forget letting it drain, but instead, connect it to pc and install latest twrp. Or crm. Unlocking the bootloader may be difficult as you have to use the power and volume buttons to choose yes or no but i think it starts on yes so just press the power button. Now copy over any rom and gapps (i used exodus and lollipop gapps). Flash them and the phone will boot up surprisingly quickly. This will hopefully stop you from wasting time with support teams that are already overloaded with queries. I hope this helped
I have the same problem I dont know what to do! please someone help !
This is really old news, I'll just add that I've sent the device back and got my money back,rocking a new lg v10 and happy a hell.
Sent from my LG-H960 using Tapatalk
Hello!
I bought a new screen for my S5, but when i went ahead and change it the phone kept going to endless cycle of booting and restating(reaches until the led turns blue and power off) tried to reflash the phone didn't work until i went all the way back to 4.4.4 then it worked but I found another problem, everytime i try and unlock the phone it simple gives up and reboots. I installed a mirror apk and disconnected the screen and powered on the device and tried to create the same problem by locking and unlocking the device the phone worked fine....I know the screen is for this device is simply a defected screen or am I doing something wrong?
mohali267 said:
Hello! I bought a new screen for my S5, but when i went ahead.......
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I can only think of 3 suspects based upon your question and step 20 on the following guide.
https://www.ifixit.com/Guide/Samsung+Galaxy+S5+Display+Assembly+Replacement/26914
1) The ribbon connector from the Digitizer to the device may not be seated well.
2) A defective Digitizer.
3) The wrong Digitizer.
Other than that, I can't think of any other reason why it's doing that.
Good Luck!
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I DO NOT provide support via PM unless asked/requested by myself. PLEASE keep it in the threads where everyone can share.
I had this problem years ago on another device. But i'm sure it happened with a Kitkat based custom rom. That's unlikely a hardware issue. For me, an update of either the rom or Google Play Services seemed to fix it, after having to use an unprotected device for some time, or nothing.
My S5 came with 4.4.4 if i remember, but Lollipop was already out & i never experienced this issue on the S5.