Database Users

IR Keyboard driver developer sought

Hi Folks,
Greg Sullivan from Pocketop Keyboard ( http://www.pocketop.net ) is seeking interested parties in assisting with development of a driver for our IR keyboard.
We're a relative new comer to the market, based in Vancouver Canada, and are seeking interested parties in helping us develop a driver for the XDA.
We currently work on the PocketPC 2000 & 2002 platforms. We work via RAW IR.
Please write to [email protected]
Apologies in advance if this is not the appropriate place to post.

What about your VERY BAD customer support?
Hello, I was quite happy to see your post on the forum. And this is because I AM VERY MAD ON YOUR COMPANY!!!!
I am trying to contact your company to get help in obtaining the drivers for my device, but got no help of any kind.
Shame on your company, as it is advertized as customer friendly, but actually it does not supports it's customers once they paid.
So you have small hardware, with very bad drivers (hanging the XDA I tried it on) and extremely bad customer supports.
:!: POTENTIAL BUYER OF THIS DEVICE - BEWARE!!!!!! DO NOT GET FOOLED :!: :!: :!:

Any good lawyer around for easy case?
Last week I finally got email stating that they are sorry for big delay, and instead of support I have to buy my driver first.
I OBJECT TO THIS - and this is why:
1 I bought the hardware that was advertized as compatible with XDA, and as having drivers for it, tailored for my device.
2 Drivers were supposed to enable working with the device - while they are not really working, as they usually crash the machine when input is provided or simply do not load at all.
3 The drivers included on CD with the device DO NOT WORK AT ALL, and producer is/have been warning customers not to use them, as device will need hard reset. I think this is violation of most basic quality rules.
4 Now I cannot get access to ANY drivers on producers webpage nor cannot get them using customer support, so I state it is IMPOSSIBLE TO USE the device I bought from them.
5 Customer support was not respondin to customer queries for months. They simply ignored any input.
:!: Some people may say -> they are going to develop their drivers now, as they charge for them now - my reply - all new customers should get a big sticker on box saying "You will have to pay more to actually use this device, but buy it already and put on the shelf". All existing customers should receive proper customer support, as they bought the device with promise of having it included

all owners email acer about locked bootloader!

I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.

also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544

ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
Click to expand...
Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.

I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,

i just did a quick reply on that Facebook link. Thnx gunnyman!

Anyone got acer contact details that we all should be emailing?

I am spamming their facebook!

I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.

Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!

What's the email address that we should be mailing? I found nothing on the acer contact page.

email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.

I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...

Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App

Done!!!! Hope this helpes.

can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/

Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)

I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day

Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.

Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change

Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.

ZTE PR contact here

Hi there
I work for a public relations agency that acts on behalf of ZTE in Europe.
Our aim in joining the forum is to be helpful with product, market and technical questions where we can, and to go back to ZTE to get answers where we need to, within the boundaries of what is acceptable/allowable based on ZTE’s standard terms, and/or the terms ZTE has agreed with operators for operator-branded devices.
Pease be patient.. I am here to genuinely try to help, but please understand that at times I might have to say "no" based on those constraints.

Hi and most of all welcome.
It is rare that a representative of a company is active on a forum but I like and applaud it.
My personal reason to buy a product, and I think alot of people here, is that there is true community of development and progress in the latest and greatest.
XDA is the future now and what the people want!
If a manufacturer can aid them it will be a win win situation.
Android device sales have boomed in the last year to what I think is also a result of word of mouth.
Most of my friends and colleagues are now interested and will buy, or have already bought an Android phone over the last couple of months because I showed them the possibilities and the tremendous support of this forum.
The power that these boards have is stellar and it is up to the manufacturer to listen to what the people say or want to adapt in future needs.
Marketing to sell is one thing but support is even more important so current customers will stay with your brand.
In my case I bought the blade in Belgium where I currently live to act as an interim phone due to my HTC HD2 being broken (again).
At first I thought I would have withdrawel symptoms towards the HD2 but I got to love my Blade. I now got to love it that much that a couple of people I know have got one too. I might sell my HD2 whenever I get it back and for sure keep the Blade.
I am already looking forward to test the new range of ZTE phones, so if you need testers ;-)

Thanks lukesan - this is great feedback and I will share it with ZTE HQ.
Since announcing ZTE's presence on xda and MoDaCo as well as Tweeting on @ZTE_UK - we have already received lots of offers of help in testing new devices!
I will tell you what I have told others, as ZTE's European PR team we would love to get as many devices into the hands of as many enthusiasts as possible - since it is excellent PR. Sadly, at this stage I cannot promise devices for review - all I can say is I will flag the interest with people at ZTE.
Cheers
Sean

on the 24th June 2011, ZTE released a 2.2.2 software update for the China Unicom V880 blade located here: http://support.zte.com.cn/ftpdata/手机售后/技术资料发布/3G/V880/image-P729CUV1.0.0B15.zip
Will zte be providing an updated 2.6.32 kernel source for this software update as I would like to study their code to see what improvements were made

agree with hecatae, we need an update to .32 first.

HTC HD2 Unbrick/Deat Boot Repair!Free for the first 3 XDA Members!

My Dear Friends,
Hope you are having an awesome time at XDA Dev , I'm a frequent visitor here and I should say this is the only forum extending full support towards windows mobile platform based mobile phones as well as alternative operating systems for the same.
As for this thread , I have completely undergone the frustration of bricking my HTC , and thus completely understands how one feels when their ones brick as well , therefore I wanted to help as much as I can to help the community as I am able to unbrick as the following Models:
HTC Models:
Chief
Desire
Diamond
Diamond
Dream
Eris
Evo
HD2
Herman
Hero
HERO200 CDMA
Incredible
IOLITE
Jade
Kaiser
Magic
Mega
Mozart
Nexus
Nike
Polaris
Quartz
Rhodium S
Rhodium W
Sedna
Smart
Snap
Tattoo
Titan
Topaz
Trophy
Touch HD
Touch Pro
Whitestone
Wings
All the above HTC Mobile Phones are able to be Unbricked or Dead Boot Repaired by me especially HTC HD2 , which I had my own experience of mine being bricked and brought back to life.
This service is open to anyone out there who needs help to Unbrick their bricked/dead mobile , and I'd be glad to assist them in anyway and help the community.
The first 3 members who require assistance would be given priority and please do post on this thread the Model of Your Mobile Phone and the issue you are facing with , and I'd be glad to help you out.
In order to Unbrick or Dead Boot Repair your HTC mobile or any other on the list , you will need to send me the Motherboard of Your mobile as it involves directly programming your Boot via means of JTag tool , if you are having trouble Disassembling you can courier the entire mobile phone.
Shipping could be done through DHL/FEDEX/UPS or any other means safe.
The first 3 Members will need to either ship their dead/bricked mobiles or the motherboards of the same and also sort out the cost for reshipping fees back to then. I WILL NOT CHARGE A SINGLE PENNY FROM THEM.
Others can send contributions of $30 onwards + Shipping chargers for future unbricking services.
If your HTC is not covered by warranty , I believe I can help , but if is covered by warranty and serviced by HTC then I believe it's best that you try and sort out the issue with them if you like or you can if you want send it to me if they don't provide any kind of support to you , do send to me only if they don't provide any means of support for your mobile , as sending it to me will void warranty with them.
If you have any further questions and concerns feel free to contact me on MSN/YIM: [email protected] or send me a PM here.
Thank you very much!
XDA Developers the Best!
Soopy452000

help needed with unbricking
soopy452000 said:
My Dear Friends,
Hope you are having an awesome time at XDA Dev , I'm a frequent visitor here and I should say this is the only forum extending full support towards windows mobile platform based mobile phones as well as alternative operating systems for the same.
As for this thread , I have completely undergone the frustration of bricking my HTC , and thus completely understands how one feels when their ones brick as well , therefore I wanted to help as much as I can to help the community as I am able to unbrick as the following Models:
HTC Models:
Chief
Desire
Diamond
Diamond
Dream
Eris
Evo
HD2
Herman
Hero
HERO200 CDMA
Incredible
IOLITE
Jade
Kaiser
Magic
Mega
Mozart
Nexus
Nike
Polaris
Quartz
Rhodium S
Rhodium W
Sedna
Smart
Snap
Tattoo
Titan
Topaz
Trophy
Touch HD
Touch Pro
Whitestone
Wings
All the above HTC Mobile Phones are able to be Unbricked or Dead Boot Repaired by me especially HTC HD2 , which I had my own experience of mine being bricked and brought back to life.
This service is open to anyone out there who needs help to Unbrick their bricked/dead mobile , and I'd be glad to assist them in anyway and help the community.
The first 3 members who require assistance would be given priority and please do post on this thread the Model of Your Mobile Phone and the issue you are facing with , and I'd be glad to help you out.
In order to Unbrick or Dead Boot Repair your HTC mobile or any other on the list , you will need to send me the Motherboard of Your mobile as it involves directly programming your Boot via means of JTag tool , if you are having trouble Disassembling you can courier the entire mobile phone.
Shipping could be done through DHL/FEDEX/UPS or any other means safe.
The first 3 Members will need to either ship their dead/bricked mobiles or the motherboards of the same and also sort out the cost for reshipping fees back to then. I WILL NOT CHARGE A SINGLE PENNY FROM THEM.
Others can send contributions of $30 onwards + Shipping chargers for future unbricking services.
If your HTC is not covered by warranty , I believe I can help , but if is covered by warranty and serviced by HTC then I believe it's best that you try and sort out the issue with them if you like or you can if you want send it to me if they don't provide any kind of support to you , do send to me only if they don't provide any means of support for your mobile , as sending it to me will void warranty with them.
If you have any further questions and concerns feel free to contact me on MSN/YIM: [email protected] or send me a PM here.
Thank you very much!
XDA Developers the Best!
Soopy452000
Click to expand...
Click to collapse
hy i would like to send you my htc hd2 mother board for unbricking can you give me your mail and an price estimate for the unbricking and the shipping back.
please contact me by email: [email protected]

With just 1 posting to your name, forgive me if I am skeptical and wary.

looks like a service I could use
Hello
I am interested in sending a device to you. hd2 I would like to discuss the cost and the device at your convenience. I invited you to gtalk. [email protected],com
Thank you

why skeptical it is not like i"ve asked you to send me your phone

harrybrecher said:
why skeptical it is not like i"ve asked you to send me your phone
Click to expand...
Click to collapse
Lol, I don't think he meant you but the OP who IS asking people to send phones and also has only 1 post, and if you ask me (not that you did but ill opinionise anyway) you'd have to be mental to send him your phone without a good deal of proof of identity.

7. Do not spam.
If you wish to advertise a product, contact us we provide ads. But do not post it in the forums, it will be removed and you're likely to receive a ban.
You are however allowed to sell used goods like your own device, parts of your device or accessories for your device in the marketplace forum, please read the rules there before posting. (This rule includes signatures, if you use a signature it will appear in your post)

Official Kernel Sources for Desire 820n (a51ul) - HTCDev

Hi, as most of you know, we don't have official kernel sources for our devices (820n), I don't think so they will release it, so the last thing we can do, spam http://www.htcdev.com/contact (type your name, email, choose country and language, in "type" choose kernel source code) with requests of releasing this sources. It is last hope for custom rom's and kernels.
@edit I forgot, add the information you need sources for kernel in version 3.10.49 (Android 6.0).

Good idea, I have submitted.

This idiots says that we have source code in download... idiots

Thank you for contacting HTC support.
As per your email, we understand that you are awaiting for an update on your HTC Desire 820.
We will certainly assist you with your query
We understand how important it is for you to have your phone upgraded to the latest available operating system in the market.
In response to your query, we would like to inform you that our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software combination along with the core operating system (Android or Windows). We only update our phones if it will provide an overall improved user experience, as we balance features, performance and usability. We at HTC ensure that any upgrades to the existing operating system will enhance the operational experience of our devices without a room for setback. As of now, we will be unable to commit on the software update for HTC Desire 820 When the update for HTC Desire 820 will be released you will get the notification on your phone, once it is connected to the Internet.
We would appreciate, if you would visit our website http://www.htc.com/in/ regularly as we would also update the details for any latest updates for the handsets.
You can also check the latest updates for HTC handset on our facebook page: http://www.facebook.com/htc
We value your time and patience.
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
stupid people.

I've sent the request at saturday and today got this reply:
Dear,
Thank you for your time to keep in touch with our HTC technical support Mr.
If requested kernel source is not available on our official site, www.htcdev.com; we can assure you that HTC will release it soon. Follow up our HTCDev.com site and we believe it will be available soon. Before we answered on your email, kindly note we have send note to our developer team. We appreciate your patience and understanding.
Once again, we apologize for the inconvenience. If you are satisfied with our service, please rate our customer support on the survey you will receive in your email soon. We will be very grateful.
Wish you a nice day.
If you have any other inquiries, don't hesitate to contact us again.
For further details, please note that you can contact us via support line or via email following the below link:
https://support.htc.com/en

They must publish source code of all kernels not only Android 6.0.
Wysłano z Tapatalk / Sent with Tapatalk

This is what I got when acquiring kernel source for 820u.
------
Dear ~,
Thank you for contacting HTC!
Regarding to your HTC Desire 820u inquiry, we would like to provide following information for your reference please.
HTC is committed to assist customers in unlocking bootloader for HTC devices. However, due to some of our carrier customers concern, certain models with specific restrictions may not be able to be unlocked.
Please note that we have uploaded all available files for download already. Therefore if the files that you would like to obtain are not listed, it indicates that those files are unavailable to the public.
We do provide ongoing support on developer website as our goal is to give every customer the best possible experience on every device.
Therefore, we have remarked your contact information and we will inform you in advance once there is news regarding to it.
In addition, you may visit HTC developer website for latest information:*
http://www.htcdev.com/
Thank you for your understanding and support towards HTC.
Have a nice day.
HTC Customer Service Hotline:*
Hong Kong (852)3077 5588, Macau (853) 6262 6390*
Service Time:*
Monday to Saturday: 08:00am--08:00pm*
Sunday and Public Holiday: 09:00am--06:00pm
If this answers your comment or question, please*click here*to complete the process.
To submit another comment, please*click here.
Sincerely,
The HTCDev Team
Sent form my HTC Desire 820u via Tapatalk

I think with sadly face that we will never get kernel source