Uncertified Device help. - Samsung Galaxy S8 Questions and Answers

I have just had a refurbed phone issued back to me because mine couldnt be fixed, When I came to set up google pay I got the "Google pay cant be used on this device" The device hasnt been rooted (knox 0x0). Im a noob at this phone thing,
Im using Galaxy S8
Android 8.0.0
Is there a fix for this or will I have to get in touch with my insurer and get them to send me out a certified device.
thank you

...

If you're familiar with Odin and flashing stock roms, I'd say try flashing the latest rom available for your region/carrier and see if that fixes it. If you still have the same issue afterwards, then don't take any chances and take the device back.

It might be a fake device, or a custom rom is installed that dont trigger knox, are there any options youd normally not be able to use on a s8? Anyway id suggest flashing a stock rom, and checking if the problem persists, and then doing as ric suggested if its still uncertified.

Thanks for the replies guys. I flashed with Odin, still no joy. But ive sent it back now anyway

Related

[Q] Quick Question If Someone Has a Moment, Please

I just swapped from my Amaze 4g, to a used Note 3, and I'm a little lost as far as where I should start.
It says that it's on 4.4.2, and that I cannot update due to a modified system.
Basically, I would like to get updated to 5.1.1 (or as close as is official for the Note 3), and root it.
I'm afraid I'm not familiar with Samsung devices, and because I purchased this from ebay, I don't know how to tell the exact state that the former user put it in (I expected they would return it to stock prior to selling).
It's currently a T-Mobile branded, SM-N900T, on 4.4.2, build is KOT49H, security software MDF v1.0 release 2. Kernel is 3.4.0-660648.
It is supposedly unlocked for carriers, though I have not attempted a SIM card use yet, until I can tell that what I have is a valid device and the IMEI is checked out.
Any thoughts on how to validate the IMEI, and sort out how to get my new phone up to date would be appreciated. As I stated, I expected the vendor would have returned it to stock, but that is clearly not the case, so I don't want to accidentally boot loop it by doing something I shouldn't. I have not owned a Samsung before, so I want to be careful on how it differs from my Nexus 7, Amaze 4g, and Droid X, as they're all obviously very different in the OS area.
Thank you for the help1
Download tbe stock 4.4.2 rom and use odin to install. Then you will get the OTA updates.
Sent from my SM-N900P using Tapatalk
There is no stock 5.1.1 for note 3, only cm12.1/ aosp. Latest is 5.0 and you can use odin to flash. Maybe it's rooted that's why you can't update.
bladebarrier said:
I just swapped from my Amaze 4g, to a used Note 3, and I'm a little lost as far as where I should start.
It says that it's on 4.4.2, and that I cannot update due to a modified system.
Basically, I would like to get updated to 5.1.1 (or as close as is official for the Note 3), and root it.
...
Thank you for the help1
Click to expand...
Click to collapse
Some apps to install from Play Store...
Phone INFO Samsung - this will tell you all about your phone and the firmware etc.
Root Checker Basic - tells you if you are rooted or not.
SuperSU - this is so valuable you should buy the Pro licence. Chainfire does some great work for our phones.
TWRP - I have the zip version on my extSDCard and an Odin version on PC in case I have to rebuild from a Stock firmware. CWN works OK but most ROM builds seem to be for TWRP I think and a backup from one will not work on the other.
I don't know your previous phone so you probably need Odin v3.09 - this sits on PC and lets you flash firmware to the phone. (connected by USB)
For which you need Samsung USB drivers so the PC will recognise the phone. Install on PC before connecting phone.
Then do some browsing and find the processes to root your phone and install the ROM you want. If you just want Stock and access to all your phone, you can root it after flashing the original v5.0 download (from Sammobile or similar site - note on Sammobile you need a free account to DL) and then install Custom recovery (if wanted - it WILL trip the Knox flag but that may not matter given it's 2nd hand and might already be tripped anyway)
Read, make SURE you understand what is being said BEFORE you do anything - ask if you don't.
Good luck...
N9005 Lollipop brick
Hi All, just need a huge help here, a friend of mine has been using a N9005 which was auto restarting, she went online and downloaded this firmware...N900AUCUEOC1_N900AATTEOC1_N900AUCUEOC1_HOME.tar.md5....2.5GB in size...and flashed it, but the phone is stuck in boot loop even after recovery wiping data and cache, the phone can boot into download mode but re flashing the firmware always fails.....is there a solution for this.....please help
Thank you all for the info, especially the detailed info from Journyman16. I checked, and it is flagged as custom, which is fine, so I'm going to go ahead and try to return to mostly stock, update it, and root it.
Ok, everything went well. I had to do two attempts at rooting, but I think it's just one of those things where sometimes it doesn't restart into the process every time.
All seems good. I'm on 5.0, rooted, busyboxed, and smooth sailing.
Thank you all, again, for the tips. The Note 3 is running very well. Thank you to all of the devs that have made this process so refined. I've donated to you before, and did so again today. It's outstanding to have such well versed coders, on XDA, helping out the community.
mjmbirige said:
Hi All, just need a huge help here, a friend of mine has been using a N9005 which was auto restarting, she went online and downloaded this firmware...N900AUCUEOC1_N900AATTEOC1_N900AUCUEOC1_HOME.tar.md5....2.5GB in size...and flashed it, but the phone is stuck in boot loop even after recovery wiping data and cache, the phone can boot into download mode but re flashing the firmware always fails.....is there a solution for this.....please help
Click to expand...
Click to collapse
You have never learned not to ask in others posts? What does your problem has to do with this topic at all?
When you need help. Just click on Q&A then Create a new thread. How hard is it?

Help Needed, 5.0.1, hanging and restarting

Hello Everyone
I need urgent help as my phone is not working and it is too irritating to keep switching it on and off. Just to give a brief history of my phone, I rooted it 3 months back thru ODIN, I actually wanted to install xmod games and that required a root. The root went fine and my purpose was solved.
Now today after three months my phone yesterday I got a message for software update and on which i clicked, it said i can't update it and post that the phone is constantly hanging and restarting. Launching an app seems to take ages. I am seriously very annoyed. I thought it is the root hence I clicked on full unroot and uninstalled SuperSU. But this didn't solve the problem.
The KNOX counter reads 0x1 (4) warranty void. I am unable to use the phone for a single minute and its heating up too much.
I want to know what to do next.
Should I flash a custom rom? If yes please suggest some. ( my model is 910G factory unlocked)
Should I flash a factory rom?
Should I re-root & set counter to 0 using triangle away and then try to update it over wifi?
Any other suggestions?
From what I have read lurking around XDA, if you are on stock ROM with root capabilities, you can't use OTA updates, you must use odin. You can download the stock 5.1.1 for your model/region on Sammobile. Also, you may find the ROM you need here on XDA hope I could help.

[GT-I9506] Need help resetting my device software status

So, a few months ago I decided to root my phone with towelroot to give a try on a few root applications, as i was curious, but after that, I decided to remove through supersu it as, even with supersu, was more of a vunerability since I wasn't really using it.
Fast foward a month, I attempted to update my software and was denied with the reason that my device was custom.
Some important info:
- I'm running Android Jelly Bean 4.3, that has never been updated.
- I've attempted a factory reset through the phones recovery mode and made no difference.
- My KNOX waranty value is 0x0, and I would like to keep it that way if possible.
- Phone is factory unlocked.
Also, I've though of using Odin to flash the firmware back, but then I read that there is a possible that KNOX warranty gets triggered, even with a samsung official rom, is this true or am I safe to use it?
My objective is to have my phone back to factory settings (this means wannan xposed is out of the question), in order to be able to update my phone and keep using it, and while there is a lot of similar threads around, most of them reffer to GT-I9505 and GT-I9500 and mine is GT-I9506, which leaves me in somewhat of a doubt wether I should follow those or not.
Thank you for your time.
Diaz_ said:
So, a few months ago I decided to root my phone with towelroot to give a try on a few root applications, as i was curious, but after that, I decided to remove through supersu it as, even with supersu, was more of a vunerability since I wasn't really using it.
Fast foward a month, I attempted to update my software and was denied with the reason that my device was custom.
Some important info:
- I'm running Android Jelly Bean 4.3, that has never been updated.
- I've attempted a factory reset through the phones recovery mode and made no difference.
- My KNOX waranty value is 0x0, and I would like to keep it that way if possible.
- Phone is factory unlocked.
Also, I've though of using Odin to flash the firmware back, but then I read that there is a possible that KNOX warranty gets triggered, even with a samsung official rom, is this true or am I safe to use it?
My objective is to have my phone back to factory settings (this means wannan xposed is out of the question), in order to be able to update my phone and keep using it, and while there is a lot of similar threads around, most of them reffer to GT-I9505 and GT-I9500 and mine is GT-I9506, which leaves me in somewhat of a doubt wether I should follow those or not.
Thank you for your time.
Click to expand...
Click to collapse
Flashing a stock rom trough Odin will NOT trip Knox. So just go ahead and flash the firmware you want.
Lennyz1988 said:
Flashing a stock rom trough Odin will NOT trip Knox. So just go ahead and flash the firmware you want.
Click to expand...
Click to collapse
Alright, I assume the proccess is about the same as on the other versions.
Also, should I flash 4.4.2 instead of 5.0.1? The reason I ask is due to this thread.
Update: I flashed 4.4.2 with Odin3 3.10, and it went smooth and knox is still safe, however, for some reason, so thank you Lennyz1988 for the reassurance .
However, I'm not able to update to 5.0.1 Lolipop through OTA, as attempting to update states that im fully up to date.
My phone is running as NL (T-Mobile), factory unlocked and due to my quick research, seems that there is no official OTA update for it. Is it correct or am I looking in the wrong place to update my phone?

Stuck in bootloop on untouched stock rom, unrooted device.

This afternoon my S7 Edge entered a boot loop. All I was doing was reading the news, in the same app I have been for the past couple of months. The device is untouched in terms of modifications since purchase, so unrooted stock rom. I can get into download mode, and occasionally, recovery mode. I wiped the cache as my first attempted fix - no change. Then did a factory reset - no change. I then thought I'd try loading twrp so I could flash a custom rom, but Odin was unable to flash it due to FRP Lock blocking it. I then downloaded the latest stock rom from sammobile, and was able to flash this via Odin. On first boot the device did start to load, and reached 10/19 in optimising the apps, before starting the boot loop again. I am kinda out of ideas now. Any help would be greatly appreciated.
re: bootloops
whitebloodcell said:
This afternoon my S7 Edge entered a boot loop. All I was doing was reading the news, in the same app I have been for the past couple of months. The device is untouched in terms of modifications since purchase, so unrooted stock rom. I can get into download mode, and occasionally, recovery mode. I wiped the cache as my first attempted fix - no change. Then did a factory reset - no change. I then thought I'd try loading twrp so I could flash a custom rom, but Odin was unable to flash it due to FRP Lock blocking it. I then downloaded the latest stock rom from sammobile, and was able to flash this via Odin. On first boot the device did start to load, and reached 10/19 in optimising the apps, before starting the boot loop again. I am kinda out of ideas now. Any help would be greatly appreciated.
Click to expand...
Click to collapse
Go into settings>developer's options and ENABLE OEM UNLOCK then
go into settings>general management>reset>factory data reset and
reset the phone.
Once you have done that the phone will work properly without rebooting
provided that you have successfully odin flashed the official samsung
G935F S7 Edge firmware prior to doing a factory data reset.
Good luck, have a great day!
Thanks for replying. Unfortunately I can't get into the phone at all. Only screen I have access to a recovery and downloader.
So I left the phone alone for a while and tried booting into safemode. This time it worked - sort of. It is asking me for a password, but I have never set one. I only ever set a pin and fingerprints. But since wiping everything that doesn't seem to apply anymore. What is the default password? I am referring to the phone password, rather than a google account obviously. I am not at that stage of the boot up.
Update: found the password (default_password), still boot looping on the optimising apps screen.
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
I have flashed stock rom (initially the version that matches my carrier, although my phone was bought sim free and unlocked, and then the version for unlocked phones (BTU in sammobile I think)) but it still just boot loops. The phone can remain in download mode as long as it wants, and previously, when it was asking for the password, it was able to remain on that screen indefinitely. I would have thought if it was a hardware problem the boot looping would happen regardless of the action on screen. Immediately after flashing the stock rom, it did start to load before ooting. Now it just boots immediately at the Samsung Logo.
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
Just to be clear, do you mean repartition here? I have not checked that option before, will try it.
Even without the PIT file. Flashing stock rom should have fixed you... which carrier do you have? If Verizon, they have a recovery assistant software that works in these situations. Or if not try "samsung kies". If all else fails I'd give Sammy a call.
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
vsn4 said:
Even without the PIT file. Flashing stock rom should have fixed you... which carrier do you have? If Verizon, they have a recovery assistant software that works in these situations. Or if not try "samsung kies". If all else fails I'd give Sammy a call.
Click to expand...
Click to collapse
I am in the UK, and my carrier is Three, although the phone was purchased sim free. I tried samsung kies (phone not compatible apparently), samsung switch (phone does not support initialization). I may have to call Samsung, but I purchased the phone on eBay, so no warranty (never doing that again!), so I guess it'll be expensive to get them to sort it. I've taken it to a phone repair shop this afternoon and the guy reckoned he could fix it based on what I said. We shall see. I don't have to pay unless he fixes it, so worth a shot.
You can wipe your phone by entering recovery. Default recovery has the wipe option.
alehawk said:
You can wipe your phone by entering recovery. Default recovery has the wipe option.
Click to expand...
Click to collapse
Was the first thing I tried. Didn't help.
I got the bootloop thingy and was the cache, I wiped and the phone booted up
alehawk said:
I got the bootloop thingy and was the cache, I wiped and the phone booted up
Click to expand...
Click to collapse
Thanks for trying to help, but, again, already tried that.
whitebloodcell said:
I am in the UK, and my carrier is Three, although the phone was purchased sim free. I tried samsung kies (phone not compatible apparently), samsung switch (phone does not support initialization). I may have to call Samsung, but I purchased the phone on eBay, so no warranty (never doing that again!), so I guess it'll be expensive to get them to sort it. I've taken it to a phone repair shop this afternoon and the guy reckoned he could fix it based on what I said. We shall see. I don't have to pay unless he fixes it, so worth a shot.
Click to expand...
Click to collapse
Hope all goes well, let us know if you get it sorted out.
Hi
Just curious...why do u say u don't have warranty just because u brought from eBay?
Surely it doesn't matter where u brought it and it still has warranty.
Have u tried contacting Samsung?
AnubuRe said:
Hi
Just curious...why do u say u don't have warranty just because u brought from eBay?
Surely it doesn't matter where u brought it and it still has warranty.
Have u tried contacting Samsung?
Click to expand...
Click to collapse
Pretty much all warranties (including Samsung - I checked) are contracts with the original purchaser only. Even if you have proof of purchase, you then need to match the records they have of the identity of the original purchaser. Whilst some manufacturers will be more lenient, others will follow the official policy strictly. Speaking from experience here.
whitebloodcell said:
Pretty much all warranties (including Samsung - I checked) are contracts with the original purchaser only. Even if you have proof of purchase, you then need to match the records they have of the identity of the original purchaser. Whilst some manufacturers will be more lenient, others will follow the official policy strictly. Speaking from experience here.
Click to expand...
Click to collapse
For those perhaps in similar situation in the future, Samsung didn't care that it was purchased second hand, despite what the fine print says. They just looked at the serial number. In the course of trying my own repairs I flashed a custom rom, which of course tripped the knox warranty void bit. When I took it into the service centre they saw this and then wanted to charge £225 for an out of warranty repair. I refused at the time. I later called Samsung support and explained the situation (I said a phone repair shop must have done the flashing). Again on the phone I was told it would be an out of warranty repair, and this time I agreed. They collected my phone and returned it to me today however, with no invoice or mention of charges, so it looks like they just did the repair no questions asked.
I have the same issues, so far I'm getting by with flashing a stock rom with pit file and doing repartition and nand erase, normal cache/ factory reset doesn't help, it sometimes even boot loops while in twrp.
Somehow Odin flashing helps for a random amount of time, but it has thus far, crashed after a month, or a couple weeks since the last flash, etc. So far it's been my 5th boot loop event in the last 6 months
It sucks but as I got mine from another country (/win), didn't get the warranty ;( plus I tripped Knox by rooting.
sounds hardware related to me..
i had a friend with a note 4 who had similar problems it would hardly ever boot sometimes boot straight into download mode..
if by chance it did boot it would boot once the device was locked for a short time it would reboot and start over again bootlooping..
it was the emmc flash memory that was failing...
a workaround i found for this was the first thing i did when finally getting it to boot was install "Wake Lock - CPU Awake" and set it to never let the device sleep and to startup on boot...
this "fixed" it as long as your phone does not turn off... he had insurance though and sent it off and they sent him a new refirb
again this note 4 was untouched never rooted or anything
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
im having pretty much the exact same problem except ive been unsuccesful at flashing the stock firmware for my galaxy s7 active (SM-G891A). the active series isnt the most saute after, so finding the right firmware is alil more difficult. which im pretty sure is how i got into this situation! my question is what exacly does checking the "reparation" option do. i read to leave to leave it unchecked/unticked. maybe thats why ive been unsuccessful. and someone told me awhile ago not to fill in the "bt" box becuz i have a locked bootloader. this correct or no?

Android Pay not working.

I Haven't rooted my phone yet but it keeps telling me this when I open android pay, when I first got my phone I set my up my card but now it saying that phone is either rooted or bootloader unlocked which isn't the case.
On Vodafone UK, before this I used my OP3 with Magisk with Android Pay but I haven't used that since I've got my s8 so I'm not sure what the issue could be.
Any insight to this?
Besides the usual factory reset.
same here EE UK S8 not rooted (yet) but comes up with same error message. It worked fine on my rooted and hidden with magisk S6
edit - oh and factory reset doesn't work as I already tried that. I thought it might have had something to do with bringing over magisk app from my google backup but I specifically didnt install that the 2nd time around. Knox hasn't been tripped so its not that
I'm having the same issue on a Galaxy S8 via Tmobile. I've never rooted it, have no clue if the bootloader is unlocked and I'm stock since I reset the phone the first time I got the error. Still getting the error and Android pay help chat was not useful.
Same issue here, on Voda UK. I used Package Disabler pro and thinking I might have disabled something I need.
So since I had OEM unlock enabled after disabling it, it passes and safetynet now.
I had no problems adding cards, but a few days later when I wanted to add more cards, I get the error. I can't remember what I did in between that would've caused this, but definitely not rooting! I turned developer option to off and still get the error.
My S7 is rooted and TWRPed and have no problems adding cards!!!!???
Very weird. Working just fine on my rooted s8+ with magisk.
I'm on T-Mobile with a S8 and Android Pay connected to my PayPal is getting card read error everywhere I try to use it.
Safety net says everything is ok too. Not sure what's going on. I have the newest update and not rooted.
Sent from my SM-G950U using Tapatalk
I installed different Samsung Pay Framework apk and now I want to revert back and downgrade to another version to make Spay work.. when I click uninstall updates it wont let me. (Gives message that App is needed by system administrator.. when I open sys admin nothing there. hidden app)
Any ideas or suggestions on how to downgrade Samsung Pay Framework?
Thank you in advance,
Joe
xeathpk said:
Very weird. Working just fine on my rooted s8+ with magisk.
Click to expand...
Click to collapse
Hi Can you let me know how you managed to root with Magisk and get Android pay etc to work?
My phone:
Model: SM-G955F
SW: G955FXXU1AQF7
I tried rooted and couldn't get it working, and now recovered to official ROM and still can't get it to work?!?
Dont you people know anythin?
All EU(exynos) S8 and other galaxies come with unlocked bootloaders. Thats causing the problem
Lock it
Hi all,
I already posted a question in the Official stock upgrade but it got lost in the other comments, so I'm trying my luck again.
I had an italian branded SM-G950F (OMN), I wanted to remove all the Vodafone stuff, so I installed a MULTI-CSC as per the official stock firmware upgrade thread, when I did it I had my Australian sim card in and I got a weird UK CSC (the multi CSC didn't have australia in it), after installing everything I noticed that Android Pay didn't work, so I did a factory reset with my italian sim card in and still Android Pay was complaining that my firmware was modified or rooted.
I decided to use an australian specific firmware so I downloaded an XSA firmware and did the procedure again.
At this stage Secure Folder and Samsung Pay work (the phone is NOT rooted, this update has been the only "mod" I have done) but Android Pay is still saying that my rom may be modified or rooted so it doesn't open.
It is pretty important for me because my back supports android pay but not samsung pay
The phone is not rooted, if I reboot the phone in download mode the warranty void bit is 0 (which is good).
If I use Root Checker Pro, under safety net tab, I get CTS profile match as FAIL, I was thinking this could cause Android Pay to fail.
any idea?
start to uninstall suspicious apps, then restart . worked with my un-rooted S8. OEM unlock: OFF
degsyh said:
same here EE UK S8 not rooted (yet) but comes up with same error message. It worked fine on my rooted and hidden with magisk S6
edit - oh and factory reset doesn't work as I already tried that. I thought it might have had something to do with bringing over magisk app from my google backup but I specifically didnt install that the 2nd time around. Knox hasn't been tripped so its not that
Click to expand...
Click to collapse
Does rooting in UK\Europe void our warranty?
mariuscrist said:
start to uninstall suspicious apps, then restart . worked with my un-rooted S8. OEM unlock: OFF
Click to expand...
Click to collapse
Hi mariuscrist,
I'm not sure what app can be suspicious, I have reinstalled the apps I had before the firmware update and I could use android pay then. I'll see what it can be, probably it could be worth to do a factory reset and test android pay before anything else?

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