Help, Seicane head unit s085996 won't reboot and has no reset - Android Head-Units

I bought a 2nd hand car a month ago and it had one of these in it installed by the previous owner about 6 months previously.
I'm new so can't post a URL - search for Seicane s085996
It worked for us for about 3 days and then stopped booting up. The after sales support is shocking, they provide no assistance and don't respond to emails. The online documents are generic to cover all the different models they sell.
The crazy thing is this model has no reset control. Most of these types of devices have a pin hole to perform a hard restet. This model has nothing.
I've looked for help across the web to no avail and plenty people complaining about the lack of support.
Anyone got one of these and know how to reset it?

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http:/ /i3.photobucket.com/ albums/y96/joshie_pants/IMG_0458.jpg
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