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My touchscreen died today - any warranty advice?

So as the title suggests, today my touchscreen stopped working . Inspecting it with a torch, it appear the flex cable between the screen and body may have slipped out.
So first things first - will flashing back to stock froyo with my original SBF using RSD lite remove all evidence of root/custom rom/over clock?
Secondly, has anyone ever experienced warranty claims with Motorola, and how did it go for you? Was it simple enough or did they give you grief throughout the whole process?
Thirdly, I have quite a few scuffs scratches in small dents around the corners etc. Does anyone have reason to believe that they would right it off as neglect damage? (even though it is just average wear and tear for the 10/11 months i've had it)
Lastly, if any of you have made a warranty claim, what servicing did it include? I am wondering if it will be fully factory refurbished - had my iPhone 3g sent off 3 times on insurance claim back in the day, and every time it would return sparkling with new casing. One could argue that the deterioration of the casing and slide chassis is the cause for the flex to come out, due to how old and loose it is getting; so I hope that if I were to make a successful claim, they would replace my sad old casing yet I wonder if they offer the same service as apple at moto. Or was your main issue in your claim the only thing fixed?
Thanks in advance for any who can give me some advice .
EDIT:
So as a quick update, flashing to stock froyo fixed it. Or so I thought, moments later it was dead again, it must have just been sitting in the right place to work briefly.
I'm pretty devo, cause it's gonna be a while till I can send it, and with all the public holidays and mail congestion from christmas, the postage is going to take ages. Then who knows how moto will go with it. bleehhh..

Dropped phone caused flash glitch- now can't find bootloader and knox=0x1

As above,
So I've had a rather unlucky turn with my S5. It's only a few weeks old, and a few days ago I dropped it off the sofa- maybe 2 foot off the ground.
When I picked it up, the screen was black, except for the status/notification bar. The phone was almost completely unresponsive (other than the screen turning on to display just this bar)
I ended up pulling the battery. Resinerting the battery found me in a bootloop. Pulling and reinserting again led me to an ODIN screen saying it can't find PBL1. It also states that Knox is now 0x1.
So it appears It's possible to drop your phone and trigger Knox. I assume I've just managed to damage the flash memory in an unfortunate way?
The problem I'm going to have is that Knox 0x1 means my insurance won't take it. Urg!
Is this anything you've seen before? I'm wondering whether I'll be able to win this one over or if I've just been unlucky and... Game Over so to speak.
Note: Device was previously unmodified!

I think first thing I'd do would be inform Samsung about what happened and that you did not flash any custom firmwares to trigger KNOX, see what they say
If you get no luck that side, I'd be more inclined to think you've dislodged a cable by dropping it rather than damaging flash memory, so if you have the confidence, Id open it up and push all cables back into their sockets securely even if they don't appear loose
My tablet (TF101) is well known for pulling it's display cable out when dropped as it's wrapped around the heavy screen, which shifts when it hits the floor and pulls the lead out - open > reinsert > close > fixed
Good luck

April Fools' joke

damiensturdy said:
As above,
So I've had a rather unlucky turn with my S5. It's only a few weeks old, and a few days ago I dropped it off the sofa- maybe 2 foot off the ground.
When I picked it up, the screen was black, except for the status/notification bar. The phone was almost completely unresponsive (other than the screen turning on to display just this bar)
I ended up pulling the battery. Resinerting the battery found me in a bootloop. Pulling and reinserting again led me to an ODIN screen saying it can't find PBL1. It also states that Knox is now 0x1.
So it appears It's possible to drop your phone and trigger Knox. I assume I've just managed to damage the flash memory in an unfortunate way?
The problem I'm going to have is that Knox 0x1 means my insurance won't take it. Urg!
Is this anything you've seen before? I'm wondering whether I'll be able to win this one over or if I've just been unlucky and... Game Over so to speak.
Note: Device was previously unmodified!
Click to expand...
Click to collapse
*Detection* said:
I think first thing I'd do would be inform Samsung about what happened and that you did not flash any custom firmwares to trigger KNOX, see what they say
If you get no luck that side, I'd be more inclined to think you've dislodged a cable by dropping it rather than damaging flash memory, so if you have the confidence, Id open it up and push all cables back into their sockets securely even if they don't appear loose
My tablet (TF101) is well known for pulling it's display cable out when dropped as it's wrapped around the heavy screen, which shifts when it hits the floor and pulls the lead out - open > reinsert > close > fixed
Good luck
Click to expand...
Click to collapse
You are in the UK samsung warranty isnt effected by knox in the EU

-PiLoT- said:
You are in the UK samsung warranty isnt effected by knox in the EU
Click to expand...
Click to collapse
Is that 100% certain? I keep hearing conflicting reports about that
Sunderland? You're within walking distance of me

mod edit
*Detection* said:
Is that 100% certain? I keep hearing conflicting reports about that
Sunderland? You're within walking distance of me
Click to expand...
Click to collapse
its basically solid. EU directives
basically they may try and say the knox flag is there cause of a modification and thats why part of ur phone is broken but thats crap, quoet that to them and they have no choice.
and yes im north east, but not for long, im moving ti the states

-PiLoT- said:
its basically solid. EU directives
basically they may try and say the knox flag is there cause of a modification and thats why part of ur phone is broken but thats crap, quoet that to them and they have no choice.
and yes im north east, but not for long, im moving ti the states
Click to expand...
Click to collapse
Hopefully I'll never have to, but good to know cheers.
Moving to the states? Have to admit, it does sound slightly less grey and miserable than the NE-UK, I've considered moving abroad, but even with all it's faults, would miss home, best of luck with your move

thread cleaned.
If there is an issue, please just report the thread and let's not post rules and try to moderate threads. Just report and move on, and one of us very highly paid specialists will take care of it.

orangekid said:
thread cleaned.
If there is an issue, please just report the thread and let's not post rules and try to moderate threads. Just report and move on, and one of us very highly paid specialists will take care of it.
Click to expand...
Click to collapse
back in the day, people used to actually throw a fit if it was slightly implied xda mods were paid. we lied and told them we had a an xda speedboat

-PiLoT- said:
back in the day, people used to actually throw a fit if it was slightly implied xda mods were paid. we lied and told them we had a an xda speedboat
Click to expand...
Click to collapse
We have a Gulfstream now.

Hm, What happened in here?
Little update: After a clean firmware reset through Kies, and using the phone for a couple of days, it froze again, this time the screen is showing "System: Custom." and would not boot past the Samsung Logo. A little note: it couldn't find SBL1, not PBL as I said previously.
I'm heading into the shop and see how they handle this. I doubt they'll believe it. (My wife doesn't, I normally tinker but decided to leave this phone alone for a while.)
*Shrug* Let's stamp them with scary laws (that may or may not be true, but the manager probably isn't going to know.)

Weird question: how can i shorten the life of the device?

So I have a note 3 n9005 that is two years old. When I bought it I purchased 2 years of extra waranty (so I had 4 years in total) which also gave me premium service. Means that whenever my phone gets defective and I go for a warranty repair, if they do not fix my phone in 5 business days I get all my money back (the initial price I paid back in 2014). I updated to a s7 edge and gave the note to my girlfriend, but I didn't take good care of the phone: the chrome bezel is all washed out, the screen has a few micro scratches etc. So I'm thinking of intentionally shortening the life of the phone somehow. Apart from the battery, the phone still works like new and it still performs very decently compared to today's standards (kudos to samsung for this durable phone lol).
So is there anything I can do to "brake" my phone, but it would still be covered by warranty?
I'm thinking of running a very intensive app non stop while keeping it charging. Maybe excesive heat will do the job in a week or so...

If it's an accidental warranty, you can always drop the phone and tell them that you accidentally dropped it . OR you can try Hard Bricking the phone after rooting and flashing some wrong bootloader through odin so that the phone doesnt even boot up. After that, just tell the warranty guys that phone suddenly stopped working.

aneeshprasobhan said:
If it's an accidental warranty, you can always drop the phone and tell them that you accidentally dropped it . OR you can try Hard Bricking the phone after rooting and flashing some wrong bootloader through odin so that the phone doesnt even boot up. After that, just tell the warranty guys that phone suddenly stopped working.
Click to expand...
Click to collapse
It's not accidental warranty, it's like a normal warranty just extended for two more years. Won't a brick of any kind leave any signs that it was rooted, or the software was changed? If they find out its my fault they'll likely reject the waranty.

lvnatic said:
It's not accidental warranty, it's like a normal warranty just extended for two more years. Won't a brick of any kind leave any signs that it was rooted, or the software was changed? If they find out its my fault they'll likely reject the waranty.
Click to expand...
Click to collapse
I accidentally emmc bricked my Note 1 [N7000] before warranty expired, and the phone didnt show any boot screen in any way (Completely dead). And the guys at Samsung changed motherboard (i think). But I was lucky in my case.
I have a better solution to your bezel paint peel off problem. Just buy this case, its really awesome and it covers the bezel and replaces the lame old battery cover with pure aluminium .
Kommandant Case
Or you can use any other case for that matter. In the case of micro scratches on the screen. Suck it up bro, its just micro. : )

Does anyone know how to hardbrick this device without leaving a trace that it was rooted?

Since this thread is basically about committing fraud, I'm afraid it will have to go.
Thread closed.

Samsung Galaxy S7 DUOS (G935FD) Hardware Advice

Apologize if this is the wrong forum as most threads I've seen on here are usually software related, but wanted some technical input.
Goal Get a working phone again for the cheapest price, bonus points if I learn something along the way, am okay with accepting the risk of ruining my 'broken phone' even more.
Samsung S7 Edge DUOS broke (no response to charging, no LEDs or lights at all) while traveling in Europe. Took it to a Samsung Paris service center and they said they were pretty sure it was a motherboard problem and I would need to send it back to Asia to fix it, especially since it was DUOS.
I'm probably going to order up a new motherboard myself and attempt a DIY repair, partially to save money, but also for enthusiast purposes. No experience with my phone, but tinkered with computer hardware before (delidding Intel CPU for overclocking purposes and did minor case modding).
1) I see different motherboard models such as for Verizon, AT&T, etc. But the physical specs of all of them seem very similar (minus the DUOS), does that mean I can buy a non-DUOS board for my phone bezel/case/camera? I got it originally from my brother and have no interest in dual-sim capabilities at all. If it means I can get another similar performing board with domestic US shipping (most used DUOS boards on Ebay/AliExpress ship internationally), I would rather prefer that.
2) Anything I can do to make sure it isn't a motherboard problem? Given the backstory and only 2-3 minutes of testing in the back (not sure how long it would take a technician to hook it up to a multimeter), the service center rep said he was pretty confident it's a motherboard issue.
3) Anything I should look out for? Make sure the motherboard doesn't have a blacklisted IMEI? I'm actually a bit unfamiliar with phone hardware, are the drives, RAM, etc. all complete with the motherboard? Or are those externally hooked up elsewhere in the phone? The prices of the motherboard complete set seem to be pretty cheap to me ($60-$100 range).
Backstory
Received it from my brother who bought it in the Philippines. The most physical damage it's ever taken was slipping out of my pocket while sitting and hitting a hardwood floor, phone worked fine for months. While driving one hot day, my phone just died while using the GPS, last I checked it was about 70% battery, and then the screen turned black and got very hot. After some googling, I waited for the phone's battery to die before charging it back up, and sometimes made it to my home screen/photo gallery, and other times got stuck in a boot loop. It would still have a blue LED indicator on the front, while being hot, and could boot the phone up in recovery mode. Although it kept giving me partition not found errors.
Did a factory reset and for some reason it miraculously worked. Re-downloaded apps as I needed them and phone seemed to work just like new again. Then 2 weeks later on the plane way to Europe, was using an GBA emulator for an hour or so, before closing the phone to sleep. Woke up to the phone very hot to the touch, non-responsive, no LED's, figured I would try waiting for the battery to die down before plugging it in again - no luck.

1.
I swapped a Duos Mainboard in a Non-Duos Display, there was no Problem at all, i think you are fine with buying a normal board, only internally the Card Slot has more Pins, but the Card Caddy is the same.
2. It surely is the board, if the phone gets really hot, it's not the battery. And a broken Display would also not make a phone get very hot out of nowhere. And yes, the whole computing stuff is soldered on the Motherboard, CPU, RAM, Modem, Controllers, IC, almost everything. So if it's not a short in the USB-Port, it is the Motherboard in my opinion.
3. I dont know anything About blacklisted IMEIs in Europe. Maybe you should look, that the board is not Google/Samsung locked.
Btw, you dont Need to wait until the battery runs down, it's also not very good for your Display and battery if the phone is so hot over a Long period of time. Simply hold Power+Home+Volume Down to do a hard reset, which should Always work.
Sorry for my bad englisch!

BLACK SCREEN OF DEATH PHONE DIES UNEXPECTEDLY

G900V KLTE - BLACK SCREEN OF DEATH PHONE DIES UNEXPECTEDLY!!! (new battery)
Still having a problem with black screen of death. I had made a post about it earlier in the week but no response. I have kept everything basically the same, except I use Magisk 21.4-23 (newest), and TWRP 3.5.2 upgraded from 3.5.0 like maybe a couple months ago. Ever since last month have had the problem. I have brand new batteries installed as I thought maybe that was what was causing it (previous experience). Screen goes black, phone vibrates a couple times, then I have to battery pull to try to power on. Sometimes it works, other times it doesnt. In other instances have had screen freeze and get all static and soft reboot itself. I can see the white captive touch buttons working and sound but screen does not wake. Battery pulls for X amount of time does not solve the screen issue. I have flashed correct firmware several times in ODIN. I had this black screen issue and phone died while at the store earlier today. I need a phone thats dependable! This has been happening on any custom roms I use 14.1-18.1. I'm so frustrated I nearly broke my phone in half last night!
Any ideas what's causing the screen issue?

I had a very similar problem on my Galaxy S7. It used to suddenly shutdown, sometimes reboots by itself. Sometimes it won't just turn on at all except after some time.
Sometimes, it vibrates, shows the bootsplash for a few milliseconds, then shutdown.
What a coincidence that when I upgraded to TWRP 3.5, it was when the problem started to hit.
I was using crDroid based on R, It wasn't stable, so I thought the problem was the ROM/Kernel/Recovery. I tried an already known stable ROM.
The same thing happened, then I was semi sure that it is on hardware problem. I teared the device apart. The problem was .. Water Damage.
I thought the phone was water proof/resistant. What a disappointment. Anyway I've cleaned every molecules of water from the phone. It worked fine afterwards.
But I lost the battery percentage diode or something, so the phone can't read battery percentage/voltage.
It took me 3 months to know all these things. I hope it be of help to you.

Mohamedkam000 said:
I had a very similar problem on my Galaxy S7. It used to suddenly shutdown, sometimes reboots by itself. Sometimes it won't just turn on at all except after some time.
Sometimes, it vibrates, shows the bootsplash for a few milliseconds, then shutdown.
What a coincidence that when I upgraded to TWRP 3.5, it was when the problem started to hit.
I was using crDroid based on R, It wasn't stable, so I thought the problem was the ROM/Kernel/Recovery. I tried an already known stable ROM.
The same thing happened, then I was semi sure that it is on hardware problem. I teared the device apart. The problem was .. Water Damage.
I thought the phone was water proof/resistant. What a disappointment. Anyway I've cleaned every molecules of water from the phone. It worked fine afterwards.
But I lost the battery percentage diode or something, so the phone can't read battery percentage/voltage.
It took me 3 months to know all these things. I hope it be of help to you.
Click to expand...
Click to collapse
So I did some more testing tonight. I first downgraded TWRP to 3.5.0 from 3.5.2 had same issues. Now i'm on 3.4.0, and I pounded on the display upside down while in recovery. It did the reboot thing and screen went black. Phone would not power up, even after removing and re-installing batteries. It has taken several tries with and without plugging it in. Finally it has booted up and I went into recovery to re-flash yet another rom. The phone would do the black screen thing at random and have issues if placed down too hard.
Obviously it's not software related it's hardware.
So my question is the display bad or the motherboard?
Should I just look into getting a 5G brand new phone or try to get it repaired somewhere?
I've been considering switching to T-mobile once I get a 5G device.

Droid9684 said:
So I did some more testing tonight. I first downgraded TWRP to 3.5.0 from 3.5.2 had same issues. Now i'm on 3.4.0, and I pounded on the display upside down while in recovery. It did the reboot thing and screen went black. Phone would not power up, even after removing and re-installing batteries. It has taken several tries with and without plugging it in. Finally it has booted up and I went into recovery to re-flash yet another rom. The phone would do the black screen thing at random and have issues if placed down too hard.
Obviously it's not software related it's hardware.
So my question is the display bad or the motherboard?
Should I just look into getting a 5G brand new phone or try to get it repaired somewhere?
I've been considering switching to T-mobile once I get a 5G device.
Click to expand...
Click to collapse
That's obviously water damage. I used to get all that on my old S7. It is fixable, you need to untie your motherboard, heat it till it literally dries up. Then it won't repeat that BSOD thing.
However, if you tried to boot the device while there's still some water, it will cause more damage to the components, diodes.
Galaxy S5 is for about 40$ in my country. You should consider buying another, more recent phone. Midrange 5G phones are for about 250$ - 400$ here. Though I still miss 2014 phones.

Mohamedkam000 said:
That's obviously water damage. I used to get all that on my old S7. It is fixable, you need to untie your motherboard, heat it till it literally dries up. Then it won't repeat that BSOD thing.
However, if you tried to boot the device while there's still some water, it will cause more damage to the components, diodes.
Galaxy S5 is for about 40$ in my country. You should consider buying another, more recent phone. Midrange 5G phones are for about 250$ - 400$ here. Though I still miss 2014 phones.
Click to expand...
Click to collapse
I have no idea how to untie a motherboard or take apart my phone. I'm sure I'd end up doing more damage to it knowing my luck. I have no such tools either to take my phone apart. I've seen S5 for sale here in US for $50 or less and motherboards for a little less. Right now it's hard to afford a brand new 5G phone.
I'm not sure how my phone got water damage? I've always been careful with it over the years never submerged or anything.

Droid9684 said:
I have no idea how to untie a motherboard or take apart my phone. I'm sure I'd end up doing more damage to it knowing my luck. I have no such tools either to take my phone apart. I've seen S5 for sale here in US for $50 or less and motherboards for a little less. Right now it's hard to afford a brand new 5G phone.
I'm not sure how my phone got water damage? I've always been careful with it over the years never submerged or anything.
Click to expand...
Click to collapse
Water Damage usually shows a few days up to a few weeks after it's interaction with water. I thought S7 was water resistant.
A tiny drop of water can cause this issue.
Don't know why people rush towards 5G phones, knowing it ain't stable just yet. I've heard USA is shutting down 2G/3G, so the least you should own is a Dual-VoLTE device. I got A70 for ~162$.

Mohamedkam000 said:
Water Damage usually shows a few days up to a few weeks after it's interaction with water. I thought S7 was water resistant.
A tiny drop of water can cause this issue.
Don't know why people rush towards 5G phones, knowing it ain't stable just yet. I've heard USA is shutting down 2G/3G, so the least you should own is a Dual-VoLTE device. I got A70 for ~162$.
Click to expand...
Click to collapse
Yes 3G has been getting shutdown. 5G is still building out the network. If I were to stay with 4G I might as well stick with S5 since I know it and all my data is saved with titanium backup.
I have read to soak my phone in isopropyl alcohol for up to a couple hours. https://www.orduh.com/water-damaged-samsung-galaxy-s5/
It might be cheaper for me to just find another S5 right now. Can I restore backed up titanium data to a different phone?
I got this phone back in 2015 off eBay after my developer edition SD card slot was broken. Near the front camera it looked like some sort of damage may have occurred after I had received the phone. But I didn't have any of these problems other than a few years ago the BSOD once in awhile which went away.
Currently the BSOD issues have been since earlier this month/last month. As long as I don't put my phone down on table or hit it too hard it has no issue. If it's placed on table as gentle as a feather it's fine. But I have to do lot of battery pulls when I'm out doing errands walking with it.

And screen takes forever to wake when receiving phone calls sometimes I miss them. It's very delayed.

Droid9684 said:
Yes 3G has been getting shutdown. 5G is still building out the network. If I were to stay with 4G I might as well stick with S5 since I know it and all my data is saved with titanium backup.
I have read to soak my phone in isopropyl alcohol for up to a couple hours. https://www.orduh.com/water-damaged-samsung-galaxy-s5/
It might be cheaper for me to just find another S5 right now. Can I restore backed up titanium data to a different phone?
I got this phone back in 2015 off eBay after my developer edition SD card slot was broken. Near the front camera it looked like some sort of damage may have occurred after I had received the phone. But I didn't have any of these problems other than a few years ago the BSOD once in awhile which went away.
Currently the BSOD issues have been since earlier this month/last month. As long as I don't put my phone down on table or hit it too hard it has no issue. If it's placed on table as gentle as a feather it's fine. But I have to do lot of battery pulls when I'm out doing errands walking with it.
Click to expand...
Click to collapse
So I looked at the water damage indicator sensor. My phone's patch is still white with a reddish x pattern, there is no water damage. If there was damage it would be all red.

There's no other explanation for BSOD the way you described except for damaged components, unless the phone was water damaged, it must have received a very hard hit.
That hit will definitely affect the screen, if the phone was refurbished, you won't notice it, cause the motherboard is connected to a good working device.
If you think it is software, there's bootloader, baseband, kernel, and system that you can change to confirm your thoughts.
It's very easy to untie S5, only needs one tool.

Mohamedkam000 said:
There's no other explanation for BSOD the way you described except for damaged components, unless the phone was water damaged, it must have received a very hard hit.
That hit will definitely affect the screen, if the phone was refurbished, you won't notice it, cause the motherboard is connected to a good working device.
If you think it is software, there's bootloader, baseband, kernel, and system that you can change to confirm your thoughts.
It's very easy to untie S5, only needs one tool.
Click to expand...
Click to collapse
I know it's not software the bootloader, kernels, baseband have all been same and worked fine up until this month or so. I smacked the front of it while in recovery to see if it would have the issue. Sure enough it is hardware related! I just messaged a local repair shop on how much a fix would cost. I dont feel comfortable taking apart my phone and I dont have tools or anything.