Moto X Pure Randomly Reset Itself - X Style (Pure) Q&A, Help & Troubleshooting

Hey all,
Just curious if anyone else has had this issue that I just experienced. I was using my phone like normal when it dropped to 3% or so battery life so I went to go plug it in. After sitting on my nightstand for 1 hour or so I picked it up and went to unlock it, but it was doing the whole "New phone tutorial" thing on the unlock screen which was a little confusing.
That's when I unlocked it and realized that everything was gone. Both of my Google accounts had unsynced themselves with my phone and it looks like my entire cache was reset. All of my text messages, gone, pretty much everything was wiped except for my pictures and other files.
The Google Now launcher is no longer working either - I can't swipe to the left to access the Now cards (This is really the least of my concerns though).
Is there a way to look through logs or something to see what happened? It seriously sounds like there was some sort of catastrophic failure and the phone just nuked itself - but I've never had this happen to any of my previous phones.
This problem mixed in with the phone shutting off randomly at 35% (Was fixed by doing a 'battery calibration' with a guide on here), the touch screen being unresponsive at times preventing me from unlocking the phone, and the white washed out lines issue that never has been fixed makes me really question whether or not I'll consider buying Motorola (Lenovo?) ever again. :|

Related

G1 Doesnt Always Wake Up

Does anyone elses G1 not wake up when Menu is pressed? Sometimes I have to press it like 6 times before the phone wakes up, does anyone know why?
Mine does this as well. I just thought it was learning from it's owner (I take more than 5-6 pokes to wake me up too).
My only guess is that something is running in the background in order to slow it down and the number of presses has little to do with it.
momentarylapseofreason said:
Mine does this as well. I just thought it was learning from it's owner (I take more than 5-6 pokes to wake me up too).
My only guess is that something is running in the background in order to slow it down and the number of presses has little to do with it.
Click to expand...
Click to collapse
Yea, i was thinkin the same, i should try runnin a ton of apps and find out if [email protected] the problem
mine does the same things sometimes. gets annoying at times. usually i just open and close the keyboard
Mine recently started this, it must be something we downloaded, plus I have the following problems too, they all started at the same time:
1) When someone calls, the screen stay blank for a while so the phone rings but the screen is off so I dont see whos calling
2) The background keeps changing back to the original blue picture thing
3) The WiFi keeps turning off and drians the battery, nothing I do stops it from turning on. I have all sorts of software running, I even ask Locale to turn it off if its between 12.01am to 11pm and still WiFi keeps poping up.
4) Battery drains FAST lately.
I uninstalled a long list of software and problem is not solved.
Brooklynite!
brooklynite said:
Mine recently started this, it must be something we downloaded, plus I have the following problems too, they all started at the same time:
1) When someone calls, the screen stay blank for a while so the phone rings but the screen is off so I dont see whos calling
2) The background keeps changing back to the original blue picture thing
3) The WiFi keeps turning off and drians the battery, nothing I do stops it from turning on. I have all sorts of software running, I even ask Locale to turn it off if its between 12.01am to 11pm and still WiFi keeps poping up.
4) Battery drains FAST lately.
I uninstalled a long list of software and problem is not solved.
Brooklynite!
Click to expand...
Click to collapse
Shop Savvy?
I also started having the wake up problem and quicker then normal battery drain. I have an ADP1 phone which I updated to 1.1 a few days before noticing issue
I think that the theory of something sucking clock cycles is a good one. I noticed my CPU Usage (when nothing was running other then System Monitor) went from 0-40% to 20-70%.
I couldn't be bothered with the finer points of troubleshooting, so I took the thermo-nuclear approach and did a factory wipe.
Just before the mystery CPU cycle and wake up issue, I hadn't installed any new apps, BUT I did update a bunch of existing apps. After the factory wipe, I left off installing the following list:
Watts
StreamFurious
DroidFTP
Telnet
e-VoiceRecorder
VoiceRecorder
Constitution
Barcode Scanner
Astro
RingDroid
SlovoEd Classic English Dictionary
Things are fine now.
both of my g1's do this, and have done this out of the box, anyone turn off there screen with the keyboard out, and then close the screen and the screen comes back on with the lock screen up and then having to turn the screen back off? annoying
try the swapper app?
or turn phone off and back on, it might becuase you are usingahome or openhome or dxtop or sweeterhome, these app may slow down the interface a bit, try downloading droid sans tweak lite and fool around with that..
goodluck i also get this sometimes
brooklynite said:
Mine recently started this, it must be something we downloaded, plus I have the following problems too, they all started at the same time:
1) When someone calls, the screen stay blank for a while so the phone rings but the screen is off so I dont see whos calling
2) The background keeps changing back to the original blue picture thing
3) The WiFi keeps turning off and drians the battery, nothing I do stops it from turning on. I have all sorts of software running, I even ask Locale to turn it off if its between 12.01am to 11pm and still WiFi keeps poping up.
4) Battery drains FAST lately.
I uninstalled a long list of software and problem is not solved.
Brooklynite!
Click to expand...
Click to collapse
I'm having same issue as the OP and issued #1, 3 and 4 from the above post.
Hmm, im not experiencing any of the above posted issues, it may be a particular app that u have installed. I only have the wakeup issue sometimes, most likely when the phone is running slow from the browser or another memory draining app, but no app in particular.
Hmm, when mine fails to wake up, I never waited long enough for it to come back, just reseated the battery for a reboot.
Of the other problems, I have the "screen-black-for-a-few-before-caller-picture-shows-up" issue.
JayBachatero said:
I'm having same issue as the OP and issued #1, 3 and 4 from the above post.
Click to expand...
Click to collapse
what firmware do you have?
btw, dont count on Locale to turn off your stuff all the time, its not very accurate imo, at times its great, but thanks to the crappy g1 battery, they have a choice, constantly check time/location/.ect and drain the battery in a hour flat, or periodically check it and reduce battery drain, do you have any wifi programs that keep wifi on when phone sleeps (such as wifi lock and so on)? if so use the program on the market that writes up a log of its actions and see if its acting up
as for #1 (sorry im unorganized) my phone does that too, i believe its because i have 2 programs that run when the phone rings, let alone im sure locale is checking to see who is coming since thats a condition, which would make 3, and then i have a mp3 that plays when the phone rings, and i have a class 4 sd card (i know, i know), the way that programs work is that it has to go line by line of the code, if it is slowed down, or it has to execute other items before continuing that are slow to execute, than everything has a delay, but yeah from time to time i have this issue, phoneplus was a program that made me miss a few calls (1/4th of the time)
i think 3 and 4 are directly related, could be wrong
I was having the same problem right after I installed the app "Contact Owner"
No amount of reboots fixed the problem. Uninstalled and everything was back to normal.
@wootroot - I have stock RC30. Haven't rooted yet.
JayBachatero said:
@wootroot - I have stock RC30. Haven't rooted yet.
Click to expand...
Click to collapse
consider upgrading to the rc33 ota update yet? i had better battery life (and my battery didnt get as hot) when i used rc33
also, if youve had your phone since it first came out (rc19 i believe) and your battery used to get very hot, you might of damaged some of the cells (especially of the battery has expanded), if this is the case simply call tmobile and tell them that your noticing even after wiping the phone that your battery life is lasting shorter and shorted, even with out any programs installed from the market, i even went as far as to say that i made sure wifi was off, only 2g was on, gps was off, screen was dimmed, timeout set at 30 secs, and im still only getting a hour of life (none of which is true but it got through all the "well how about trying this and calling back if you still have a problem" bs, with the ota rc33 and the new battery, i noticed a pretty good difference
I have a modified version of this "doesnt always wake up". The phone is less than 24 hours old, it was a refurb they sent me for the last one that went dead. I used it with the rc33 it came with and found the problem, then figured it was hosed so i rooted and installed 3 of the versions of cupcake (The Dude, JF, and Haykuro) to see if they all had the issue- they do. Here is a video, hope you can see the attempted keypresses. There will be lines that appear, like the screen is broke..then, they will go away. Sometimes it takes 5 minutes to get the phone to turn on, however if I leave it on (never goes to sleep) it works flawlessly.
http://www.youtube.com/watch?v=ecQo2Ly2WUM
I get this all the time also...
Uninstalling dxTop doesn't change anything for me...it still acts the same...
I also get the problem that when someone calls me the screen stays blank for about 5 seconds and I can't tell who calling...
wake up issue
I am experiencing the same problem, with a brand new warranty replaced G1, what happens is when the phone goes to sleep it completely locks up, when I try to wake it up via menu, it does not wake. Plugging the phone in and trying ddms or adb does not work, ddms shows the phone as offline, also the device seems to get really hot when this happens, sometimes Call + Menu + Power resets it, and sometimes I have to pull the battery.
I think this may have to do with wifi turned on. Because when the screen goes off your phone switches wifi off and goes to 3G as default setting.
I think we should try leaving wifi on all the time and see if that solves the issue, im about to try that now.
It seems this is a known issue over at tmo forums
A couple questions:
When this happens to you guys is wifi enabled and connected when the phone is shut off?
What Rom, SPL, and Radio is installed?
I noticed this didnt happen to me until I enabled wifi, maybe I didnt wait long enough because its completely random, please send back your results
defcon

[ISSUE] Nexus S having nightly "sign-offs"

Most of us here love our Nexus S phones. We love Android 2.3's speed and the neat little TV effect when we lock our screens. Since Friday morning, (Feb. 11th) my Nexus S seems to be having another TV effect: nightly "sign offs."
It does not matter if I was charging the phone or not, the phone would just stop working. The strip of touch buttons along the bottom of the phone could be lit or unlit, but the screen would just turn off and no button presses would wake the phone. If I plugged it in to a computer, you could hear a "device connect" noise and see the Android hard drive appear under the Device Manager in Windows.
All of this means that the Nexus S was powered, but not responding. It would not reboot itself, and yes, I have experienced the reboot issue. This seems to be a separate issue. This only seems to happen after midnight.
The only solution is to pull out the battery and reboot it manually.
If my Nexus S is still on when this silent crash occurs overnight, my battery could be completely drained by the time I wake up, making me plug it in AND requiring a battery pull.
Has anyone else had this issue occur? According to the Android Market, I've only updated a few programs recently, one of them being Twitter.
Some Recently Updated Programs: (most recent first)
T-Mobile My Account (to 5.0.15)
Google Authenticator (installed, 0.54)
Google Goggles (to 1.3.1)
Twitter (to 2.0.0)
Amazon MP3 (to 1.8.30)
Google Books (to 1.1.4)
System Info:
Stock, unrooted Nexus S
Launch day unit
T-Mobile USA
Android 2.3.2
Baseband I9020XXJK8
Kernel 2.6.35.7-g7f1638a [email protected] #1
Build GRH78C
When I woke up on Friday, I called Samsung and they did note the issue under my phone number. I will call them again Monday and let them know I'm still having issues.
Any help/suggestions from the XDA community would be appreciated.
Thank you!
Just checked this morning, (Monday) and I had to pop out the battery to turn the phone back on. Before I went to sleep, my battery was at 100%. When I woke up and booted the phone up, it was around 30%. A 70% drop in 8 hours. Time to call Samsung again.
No one else is having this issue?
Sent from my Nexus S using XDA App
Sounds like either a defective unit, or messed up software.
Try doing a factory reset and use don't install many apps and see if that resolves for problems for a day or 2.
Well I had a strange issue that I had never seen before... at around midnight last night both my NS and my gf's went into bootloop at the same time, it was freaky. We're both on CM7 but hers is an older build and mine has netarchy's but it's never happened before... pulling the battery and powering back on fixed both phones but it's still very weird.
I have never actually called the manufacturer before about any issues with a device. Do they do anything for you? Or help you in any way?
Sent from my Nexus S using XDA App
Samsung suggested that I do a factory reset and then if that does not fix the issue, then I'll have to send the phone into them. The tech I got on Friday was more knowledgeable than the one I got today. I'm going to backup my data and then do a factory reset, making sure not to "pull" my data from Google's servers.
Man, not doing that is going to suck.
I am also using Google Voice for my voicemail. Just wanted to throw that out there in case any running services or something is causing all of this. I'm thinking that the new version of Twitter is causing this, as it's baked into Android now and there was an update recently. Thoughts?
Here's a small update on my issue: it seems to be software-related. My Nexus S crashes during the day as well, requiring a battery pull as described above. Disabling sync does not solve the issue, so it doesn't seem like it's coming from that area. What would you guys suggest my next place to look be?
Thanks!
Well, have been having almost the same issue for the past two days. Go to bed with 57 & 63%. Get up in the morning and the phone is dead. Not sure of the exact time it.passes away, but yeah.
Can't understand why the phone has to drink while I sleep.
Sent from my Nexus S using XDA App
Same prob, only intermitant though. Im using rc1 now, with no custom kernel.
Sent from my Nexus S using XDA App
I've been having the same issue since the 13th of Feb. At first it would freeze only overnight. Now, since the 14th it freezes while asleep 4-5 times a day, and the only way to get it working is to do a battery pull. I've tried to remove recently installed apps and widgets, but that has made no difference. I really don't want to have to do a factory reset, especially after I've been reading on google forums about other users not noticing a difference after a factory reset. This is getting ridiculous.
Unrooted Nexus S
Android 2.3.2
Baseband I9020XXJK8
Kernel 2.6.35.7-g7f1638a [email protected] #1
Build GRH78C
T-Mobile US
Agreed. Mine started to freeze during the day as well, requiring a battery pull. Do you have the new Twitter installed? Do you use Google Voice for voicemail? I'm trying to pull together some common threads. It's definitely software related.
Edit: OK, now this is just stupid. It seems like I'm freezing up every half an hour by now. I pull the phone from my pocket to check on something and I push the power button. The lockscreen shows, but the screen and touch buttons don't respond. Battery pull is the only option.
Yes, I do have the new Twitter installed, and yes, I do use Google Voice.
It seems to be happening more often now for me as well. Sometimes it takes two to three times for it to fully restart and get to the home screen, or the lock screen, and sometimes it will wake and then freeze on my pattern lock which also requires a battery pull.
I've starred a few forums on this same issue on the Google support forums, I hope others do the same to show support for a quick fix.
Last night I had the battery at 90. Switched of Wifi, Data and Sync.
Got up this morning and ... no probs The battery dropped to just 88!
BTW. I have got a stock unrooted phone with no Google Voice or twitter so, could not really be a problem related to that.
I use the app addin timer to run stuff at particular times. Other apps that I downloaded are calcbuddy, barcode scanner (which I think is pointless and going to remove), pure messenger, calwidget, appbrain (again, did not like the new updated one), aTakephone, Flip4Silence, CoPilot, Fast Reboot, Docs to Go, Skype, Remote Desktop, StockIndia, Tunein Radio and Widgetsoid.
Thanks for letting me know the apps you have installed. The only common ones between us are:
Barcode Scanner
Skype
Barcode scanner is actually useful. (QR Codes, etc.) Skype may have something to do with it as it does integrate itself with data sync. Thoughts?
In order for this theory to hold water, your phone must:
Crash and require a battery pull to be responsive
Have Skype installed
Edit: My phone was crashing so much that the "first time/welcome" wizard was coming up. Swype, Facebook and GMail were crashing left and right. Time for another Factory Reset....
Edit 2: The phone has SOMEHOW survived a Factory Reset from the normal phone menu AND the Recovery menu! WHAT?!
My Nexus S is going back to Samsung for repair. *sigh* I wonder what they'll say caused the issues?
Sent from my Nexus One using XDA App
Now, today, the phone doesn't get passed the initial "Google" screen. No matter how many times I pull the battery, plug it into a charger or usb port, it does not go past the first google screen. Very disappointing.
Can you get into the bootloader menu? (Volume Up + Power)
Yes, that allowed me to get to the bootloader menu, but I couldn't do a factory reset, it just sat at the screen with the android and an exclamation point inside a triangle. I then did a battery pull, tried a normal restart and got to my home screen.
Glad to hear that you got in. By the way, once you get to the exclamation point screen, you can push Power while holding the Volume Up button to bring up a menu.
Cool, thanks for the help!!

Droid X locking up every night at 2:02am

Hey guys, so this has happened the last two nights -- at exactly 2:02am my Droid X locks hard. Just did it again. I have no idea what is going on here but I have to pull the battery.
Last night it was on the charger (And the screen was on) so when I picked it up this morning it said 2:02 on the lock screen. Just now I was listening to music and dead stop -- screen was off but I looked at the clock on my computer and sure enough: 2:02.
Just set the clock manually to 2:01 and started a song -- let us see what happens in one minute.
*SIGH*
My phone has been working generally well..... but then I had a strange issue last night where the phone became super unresponsive accessing the SD, so I rebooted. Then the 2:02 lockup .. and then today the battery drained really quickly. A check of CPU spy and the phone never entered deep sleep. Battery manager showed the phone never going to sleep as the "awake" bar went across the whole screen even though Screen on was less than 1 hour total.
Manual clock set to 2:01 did not result in a freeze as I let it go to 2:03... I just set it to 1:59 to see if that makes a difference.
Stock latest GB, root, debloat done myself (fresh install and debloat a couple weeks ago) .... really at my wit's end with Motorola phones. I have a Droid X2 but find that phone generally unusable due to the extremely lackluster performance including the constant audio dropouts, even with the latest GB release.
Anyone else ever seen this 2:02 thing? Or have any idea where I can even begin to look to fix it? I don't see a crontab file on here. I haven't installed any new apps other than the usual updates that seem to happen every day.
....Manual clock is now at 2:04 (from 1:59) with no freeze. So I don't know WTF is happening. I had rebooted the phone around 8pm tonight .. actually had to pull the battery. Did a "reboot" from the Terminal Emulator and the phone went black and never started rebooting.
I'm so fed up with this damn phone!!
That's not happening to mines
Hard reset your phone n back up SMS, files, etc.
Try different battery!
Sent from my DROIDX

S7 EDGE settings & app reset

Hello guys,
so, yesterday evening i noticed my s7 edge was slower and with more lag than usual, so i powered it off and put it on charge.
This morning i woke up and powered the phone on: still laggy and slow, so i decided to reboot.
Now, it took it more than usual to reboot, but after that i noticed a few infuriating things.
1: every single personalized setting in the settings menu got reverted back to stock, with the exception of the wifi saved networks, bluetooth saved devices, fingerprints and accounts on the google app, wich got saved. Everything else got back to stock: screen, AOD, accessibility, ecc.... even the notification bar tiles got reverted back to stock!
2: A lot of apps completely lost all of their data. Spotify lost nearly 16 gb of saved songs, and reverted to the same state you have when you just install an app: no data and no accounts saved. My jawbone app, all adobe suite for android, amazon, email, word, excel and many other apps lost their data. The only app that survived this is the dashlane app, messages and calls, and the gmail app.. All the other apps got their data erased.
3:Now, as for now, the phone, wich had fantastic battery life, since yesterday is eating up battery like never before. Android doesn't provide any useful info about this, like there's a freaking black hole eating my battery! I mean, the top app that is draining battery seems to be spotify, wich hasn't got ANY account set up, and is eating an astonishing 0.08% of my battery, with the rest of my apps sitting well below that 0.08%, yet, this freaking phone got from 95 to 80 in just 10 minutes. I mean, seriously!? And no, i haven't got ANYTHING updating in the background, and the phone was in 4g, full signal, doing absolutely nothing.
Oh, and i was about to forgot about it. The fingerprint sensor. It was working very well yesterday, yet today i have to try multiple times to get the phone unlocked! I try to carefully position the finger on the reader, a thing I was never doing before, and yet, it manages to get it wrong almost all the times!
Do you guy's have any idea on why this is happening?! Did someone have the same problem as me?!
Becouse it's pretty annoying. Before I reflash the stock firmware into it, do you guy's thing there's some logs i can pull out? Never heard about logs on android, but hey, it's worth a shot.
Seems like factory reset is working for you... maybe storage damaged if this doesn't help.

screen constantly switching between lockscreen and stock homescreen

Okay, so yesterday I was out with friends and my battery was low.When I had to use my phone, shortly after the battery died.I came home, started charging it and when it had about 20% i turned it on.Ever since that, my phone is constantly switchung between my lockscreen and stock homescreen, with me not being able to do anything(go to the settings or something like that).So I hard reset the phone and when it booted up and I was going through the basics, one message popped up every few seconds: "The UI has stopped working." So it was difficult to go through all that stuff, but I made it only to see the problem is still the same.I also tried to take it apart and blow the dust off the MB hoping it would work, but unsuccesfully.I also have to mention the screen is cracked very bad and you can see inside the phone down where the LG logo is, but the phone was working absolutely fine in that state for over a year.Any help? :crying:
I'm guessing that you didn't have a lot of storage left on your phone, right ? A similar thing once happened to me, rebooted while storage was completely full. Refused to work until I reflashed it.
jonixas said:
I'm guessing that you didn't have a lot of storage left on your phone, right ? A similar thing once happened to me, rebooted while storage was completely full. Refused to work until I reflashed it.
Click to expand...
Click to collapse
So I should do a CSE flash, right?I'm flashing my phone for the first time now and waiting to complete the download of the .kdz file(slow internet )

Categories

Resources