Which Android headunit brand has the best customer service? - Android Head-Units

So after doing a lot of research today and browsing these forums, I've become gunshy on pulling the trigger to purchase an Android head unit. The ones I have been looking at, such as Joying, Seicane, etc., apparently have terrible customer service. With most of the brands being based out of China, it seems doing any sort of warranty work with them is going to be an absolute nightmare, especially shipping costs. With this being said, what brands do you guys actually recommend?
I have found a unit I particularly like from Seicane, but I would highly prefer somewhere that has some sort of US support or is based out of the US.
Thoughts?

Joying USA...
Joying product with USA support

doctorman said:
Joying USA...
Joying product with USA support
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I have sent you an email yesterday awaiting a response. Hopefully I can make a purchase through you for Joying USA support .

xzeroun said:
So after doing a lot of research today and browsing these forums, I've become gunshy on pulling the trigger to purchase an Android head unit. The ones I have been looking at, such as Joying, Seicane, etc., apparently have terrible customer service. With most of the brands being based out of China, it seems doing any sort of warranty work with them is going to be an absolute nightmare, especially shipping costs. With this being said, what brands do you guys actually recommend?
I have found a unit I particularly like from Seicane, but I would highly prefer somewhere that has some sort of US support or is based out of the US.
Thoughts?
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Click to collapse
Joying Intel based unit would be the recommendation

gtxaspec said:
Joying Intel based unit would be the recommendation
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I'll probably bite when they give the 4GB option to it or the next step up if they step up and don't take 4 steps back lol.

Related

Where to buy MTCB//MTCD on Aliexpress?

I'm looking for a MTCB or MTCD for be delivery on Spain, Any good seller on Aliexpress could send by OWE or with EU warehouse? I just know Erisin have one UK warehouse...
best regards.
naghtan said:
I'm looking for a MTCB or MTCD for be delivery on Spain, Any good seller on Aliexpress could send by OWE or with EU warehouse? I just know Erisin have one UK warehouse...
best regards.
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Hi naghtan, i am Spanish and I am new in this world. I bought the last month one radio in Aliexpress with Android 4.4.2, and I found some problems in the software.
I am looking for help to introduce in this world and I ask me if you want to speak with me, because I want to know if I can develop or modify these Android softwares.
Thanks you! Regards!
These guys http://www.carjoying.com have warhoueses in EU and in the US to help lower costs and shipping issues. They are probably one of the most popular head unit companies right now as well.
SEE: https://www.carjoying.com/eu-warehouse.html
nixfu said:
These guys http://www.carjoying.com have warhoueses in EU and in the US to help lower costs and shipping issues. They are probably one of the most popular head unit companies right now as well.
SEE: https://www.carjoying.com/eu-warehouse.html
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Thanks so much! I found the website thorught google... but dont have the one...
Which are the original manufacturar? Hui Fei? I will send an email to them...
thanks!
I have bought from autopumpkin German warehouse. I am happy with the unit. Their prices seems a little bit better than joying if compared similar specs.
I also bought a Pumpkin last week. Received it within 5 days and off course without import duties as it came from the German wharehouse. Was a little disappointed when I checked the version that it is a MTCC head unit but apparently these can have both 4.4 and 5.1 installed. Reason to go with Pumpkin is that it has modular connections and it has a DAB+ box with a window antenna (almost invisible). Radio reception is excellent and Wifi range as good as my phone.
cons: external mic lead is too short, the radio is way bigger than standard 2-din and I need to cut the fascia for it to fit in.
Witson (or sommething like that) also has a EU warehouse.
Usually the sellers that has the possibility to send within eu mentions this (it os a selling point).
I got mine 2 months ago from a seller that doesn't has a Eu warehouse and I had to go through custom, and the dhl fee was actually higher that the actually taxes....
Therefore the customs taxes is not sommething to worry about. You should focus on getting a quality device from a seller that has a good customer support. Also shipping fee's can be high, so pay attention beacuase some sellers prices can be bigger for same device but free express shipping.

Time to upgrade, thoughts?

Hey everyone,
I've had an AN-21 U for 3 years, and it's time to upgrade. I was wondering if anyone had any input on the "best" head unit out nowadays? I'll need the normal car stuff, GPS, WIFI, USB, fast (quad core I'd assume), OBD2 ( I currently have USB, but I can goto BT), capacitive touch, etc. I don't need DVD or anything else on the front, I'll just USB for everything.
Thanks for the input, I REALLY look forward to seeing how much better these have gotten in the last 3 years.
If you Google search hotaudio dasaita, this unit just release early this month and comes with universal modal and few vehicle specialized modal
I think current trend is MTCD unit with PX5 CPU + 2GB or Intel Sofia CPU + 2GB
In exact same boat as OP.
My AN21u still serves its purpose, but I suspect any of the current generation should noticeably outperform it.
I'm leaning towards the Joying 2GB Sofia models simply because after catching up on these forums for the past few days, it just seems like the most solid and popular.
That being said, the only thing that is holding me back is talk of octa-core units that should be a step up, but so far there doesn't seem to be anything that stands out.
I think I saw mention that Joying will be putting out an octa-core soon, but does anyone have solid information on that?
booba5185 said:
Hey everyone,
I've had an AN-21 U for 3 years, and it's time to upgrade. I was wondering if anyone had any input on the "best" head unit out nowadays? I'll need the normal car stuff, GPS, WIFI, USB, fast (quad core I'd assume), OBD2 ( I currently have USB, but I can goto BT), capacitive touch, etc. I don't need DVD or anything else on the front, I'll just USB for everything.
Thanks for the input, I REALLY look forward to seeing how much better these have gotten in the last 3 years.
Click to expand...
Click to collapse
Have had my new Joying 2GB installed for a couple days now and it's indeed night and day compared to the AN-21 U. There is some tinkering involved, like getting voice calling to work, but the snappiness and increased functionality are substantial. Also, as you can see, the support for this model on these forums is outstanding. I also got $120 for my AN-21 U which I wasn't expecting.
I think right now there are only two options: a PX5 or an Intel Sofia unit.
Awesome thanks for the followup guys. I don't currently have a cell phone (live in the country) so I don't need to worry about the calling. Do you have a link to the unit you bought?
Corpcd- Any advantage on one over the other? Links by chance?
As always, thanks guys.
booba5185 said:
Awesome thanks for the followup guys. I don't currently have a cell phone (live in the country) so I don't need to worry about the calling. Do you have a link to the unit you bought?
Corpcd- Any advantage on one over the other? Links by chance?
As always, thanks guys.
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Click to collapse
I think Intel Sofia has better support, there is a post here at xda with tons of owners.
In terms of performance, I'vent seen yet a comparison between the two chipsets, they've got different architectures. But differences are more related to having 2gb RAM instead of the chipset itself, I guess.
Where to buy? Look at units that fit your car model and decide if you buy it from aliexpress (cheaper and long time to arrive home), the brand web or ebay. I'd recommend go for a (most expensive, usually) local reseller, if anyone is available.
Brands: Joying (looks like the most trustable so far), Pumping, Dasaita (hotaudio), Klyde, Xtrons, Erisin.
For me, the best way to get my Joying Sofia was to order from Joying Europe (Germany). Free shipping with DHL to most European countries, delivery is 3-4 days. As I've stated in other threads, I am very happy with the Intel Sofia unit. It feels like a next-gen stereo compared to the 3188 1GB, however I have no idea how it compares to the other new units.
nyogtha said:
For me, the best way to get my Joying Sofia was to order from Joying Europe (Germany). Free shipping with DHL to most European countries, delivery is 3-4 days. As I've stated in other threads, I am very happy with the Intel Sofia unit. It feels like a next-gen stereo compared to the 3188 1GB, however I have no idea how it compares to the other new units.
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The problem with Joying units is that there are only two for my car model (Skoda-VAG group), one does not have DVD nor SD (not to have SD is a problem, it limits the use of USBs ports, and probably you can´t install Nav software in the USB) and the other one has DVD slot, but it does not have a DVD drive inside! It says: "With no CD/DVD slot, the "Exit" and "DVD" buttons not working", which is a little bit anoying.
But yes, If I could I'd go for an Intel Sofia from Joying from the european warehouse.
Xtrons seems to have an european warehouse also.
corpcd said:
The problem with Joying units is that there are only two for my car model (Skoda-VAG group), one does not have DVD nor SD (not to have SD is a problem, it limits the use of USBs ports, and probably you can´t install Nav software in the USB) and the other one has DVD slot, but it does not have a DVD drive inside! It says: "With no CD/DVD slot, the "Exit" and "DVD" buttons not working", which is a little bit anoying.
But yes, If I could I'd go for an Intel Sofia from Joying from the european warehouse.
Xtrons seems to have an european warehouse also.
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I drive a Skoda Fabia I bought the one with the dummy DVD-slot. The buttons work fine (they've been re-labelled to something else, can't remember what right now). The dummy slot itself doesn't bother me.
Edit: I could take a picture for you after work
So something along these lines? https://www.amazon.com/JOYING-Android-Stereo-Navigation-Bluetooth/dp/B01M670UWI
booba5185 said:
So something along these lines? https://www.amazon.com/JOYING-Android-Stereo-Navigation-Bluetooth/dp/B01M670UWI
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Yeah, that's the one I got (JY-UL135N2). I ordered straight through the Joying web site. They have an 8% off promotion going on till the end of March. Their free shipping is DHL. I ordered on a Friday and received my unit (Toronto, Canada) on Tuesday (with $30 of duties to pay as they listed the value of the radio as a gift worth $80).
What do you think of it so far? A deal breaker for me is the OBD2 problems. I need that, and decent sound quality.
booba5185 said:
What do you think of it so far? A deal breaker for me is the OBD2 problems. I need that, and decent sound quality.
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Sound quality seems good to me, and I think the newest ROM addresses ODB2 issues. Don't have an adapter yet so not sure about that. The overall speed and instant on make it a very impressive upgrade from the AN-21 U. Hands free voice calling is pretty cool.
Overall very happy with the upgrade.
Thanks for the input, I went ahead and bought one. For some reason this one is coming from China so it's going to take awhile lol.
booba5185 said:
Thanks for the input, I went ahead and bought one. For some reason this one is coming from China so it's going to take awhile lol.
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Their free shipping option is DHL which took three days from China to Canada. I believe on Joying's US site, they list some units separately as being in the US Warehouse, but they are priced slightly higher.
By the way, I hooked up my generic ODB adapter and Torque is running with no issues.
3 days is pretty quick, I'm in the Missouri so it'll probably next weekend that I receive it and do the install. I can't wait. The lag on this AN-21 U is driving me nuts lol
Well, I stand corrected. I just got an automated call from DHL, should be here Tuesday, lol. Time to start reading the forums...
Don't upgrade to anything. New units will arrive march with octa core. Just now joying release it!
Just wait 1 more month
https://youtu.be/FdsoOd0VpLI

Joying TM121N2 vs TO139P4

Hi folks,
I'm replacing a busted factory navigation unit in my 2011 Camry and after reading through these very helpful forums I've more or less settled on Joying, but would like advice on choosing between a TM121N2 or TO139P4. After sending car info and dash pics Joying recommended the PX5-based TO139P4; looking through their site the only other option that fits my fascia seems to be the SoFIA-based TM121N2.
On the surface the TO139P4 would seem to be a better choice (newer design, 9" vs 8", 4gb RAM vs 2gb, Android 8.0 vs 6.0) but I get the impression from the forums that this unit would be harder to customize than the TM121N2 (which I believe will work with the custom ROM posted by gtxaspec - please correct me if I'm wrong).
I don't intend to do any extreme customization, I just want to be able to fix things that don't work as I like then leave it alone. Primary usage is just navigation and music (since in reality 90% of the time my wife drives this car).
All other things being equal, given the choice, which one would you guys choose?
TIA for any advice
you also an choose TO121P2 or TO121P4:
Please read the reviews on amazon regarding Joying after sale service. I would recommend another brand. If your unit broke after 15 days (Joying policy), it will cost you almost double to get it repaired. I am one of the recent victims with TM121N2.
SummerLiu said:
you also an choose TO121P2 or TO121P4:
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Thanks, somehow I missed seeing TO121P2. I can't find the P4 on their site (at least not in their search) but it does turn up on AliExpress.
cwinoz said:
Thanks, somehow I missed seeing TO121P2. I can't find the P4 on their site (at least not in their search) but it does turn up on AliExpress.
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Get the P4, I just got it. Works great. Service and support is decent, had no problems. My first joying was defective and they exchanged it, and paid me the cost of shipping it back to them 100%. Firmware updates regularly, what more could you want?
If you see an Intel model, you can special order it from joying in a P4 model, which is what I did. My model is only offered in an Intel N2 model, and they were able to give me the same facia in a P4. Really great.
Thanks for the advice folks, I ended up ordering a TO121P4 and received it today.

Help with buying reliable OEM headunit!

Hello people,
I am looking to buy an OEM headunit for Renault Megane III car.
I don't know much about these kind of headunits so I would like to help me if you can...
I want it to have:
-reliability
-performance
-sound quality (as much as possible)
-built quality (as much as possible)
-after sales service
After some search I conclude that I have to choose a device with:
-px5 or px6 (and maybe px30) cpu
-2 or 4 gb of ram
-dsp chip
-ips screen
What do you think?
Also I found several brands like Xtrons, Witson, Isuddar, Teyes, Zwnav but I don't know which is the best choice...
Could you help me?
Thank you anyway!
i bought an EONON? i probably got that wrong about 4 years ago now there is no sound output. it did provide a good service so I'll just watch this thread for any ideas.
You are not going to get any of that from any vendor of these units. Except maybe performance if you mean fast loading and responsive apps.
Sent from my iPhone using Tapatalk
velocity4 said:
You are not going to get any of that from any vendor of these units. Except maybe performance if you mean fast loading and responsive apps.
Sent from my iPhone using Tapatalk
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What is your suggestion?
I don't think that any of the Chinese head units are going to be able to deliver on your requirements. From what I can see, none of the Chinese manufacturers provide any form of meaningful after-sales service, which is one of the reasons there are so many people posting in these forums. Also, reliability is suspect. While there are people who have units that have worked for many years, there are also a lot of people that post here after their units have failed over much shorter time-frames. The old adage is true: You get what you pay for. The Chinese head units provide great bang for your buck, good features, and good functionality. But you're just not going to get the same reliability and after-sales service that you would from one of the Japanese brands.
Disclaimer: I've only been in this space for a few months after buying a PX6 based unit. I have had a few small problems with it along the way which I have been able to solve with help from users on this forum, and it's now at the point where I am really happy with the unit. It still has some annoyances, but overall I think it has been a fantastic upgrade. I'm just basing what I wrote above on what I have seen in these forums over the past few months, and on my own experiences.
Fully agree... but:
jrobbom5 said:
But you're just not going to get the same reliability and after-sales service that you would from one of the Japanese brands.
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I had some Pioneer and Kenwood in the past years now and I found out that the support by them is not even better as the one from any Chinese seller.
That is the reason that I only buy directly from Klyde and Joying.
There I can say that the support is acceptable... more or less.
I've experienced a fairly good level of support from Xtrons so far. I've had several questions over my 20 month ownership and they've always been prompt at replying. I've received updated firmware from them, and most recently the unit stopped detecting reverse gear in order to switch to the reverse camera. I had a good email exchange, returned the unit to a UK company - basically a logistics hub - for "repair or replacement". I received a brand new replacement unit within 10 days with no hassle.
The reason I chose Xtrons was for the 2 year warranty, official sales and UK shipping. My advice is to be careful who you buy from. You can buy Xtrons on eBay, but the reseller might not offer the same guarantees.
By the way, I since bought a Erisin unit from eBay. It was 2/3 the price and the seller assured me 1 year warranty. It works great so far, just as good as the Xtrons but better looking. But I won't hold my breath on it lasting for years.

Current Head unit models?

Hey folks
A few years ago I was following PX6-based head units here and a few reputable Aliexpress sellers seemed to be the go-to. Now it seems PX6 are still regularly discussed but I can't find mention of anything newer - could someone confirm for me if there is a better specced SoC that has become the new norm for these chinese manufactured units, and who is selling them? Or are PX6 based units still the best on the market? My primary concerns are stability and responsiveness, hence wanting a well supported, mature product that is known to either have a good ROM from the factory or support for one of the ROMs the legends here on XDA have put together.
FWIW, I am after either a standard double-DIN unit or double-DIN with oversized display.
Cheers!
TimTams said:
Hey folks
A few years ago I was following PX6-based head units here and a few reputable Aliexpress sellers seemed to be the go-to. Now it seems PX6 are still regularly discussed but I can't find mention of anything newer - could someone confirm for me if there is a better specced SoC that has become the new norm for these chinese manufactured units, and who is selling them? Or are PX6 based units still the best on the market? My primary concerns are stability and responsiveness, hence wanting a well supported, mature product that is known to either have a good ROM from the factory or support for one of the ROMs the legends here on XDA have put together.
FWIW, I am after either a standard double-DIN unit or double-DIN with oversized display.
Cheers!
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Click to collapse
There are a lot resellers of PX6 units. I self bought a Teyes CC3 with a new CPU. The competitors of Teyes are King beats and Joying who uses also the new octa core cpu. The Teyes and King beats radios are quite thin so they fit in almost any car (if your car is supported with Oem panels for in the dashboard) Teyes and King beats are popular in Russia and Malaysia. There are no dealers in Europe or the US, but i hope they can find a dealer in Europe because i bought the radio now on Alibaba.

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