Network issue when using the 3G mode - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi,
I have a SM-N910H and since months i have an issue with my 3G and network connection.
When i set the network to automatic 2G/3G, the phone can't recognize my network and i have a message telling that i'm not registrated on the network, and when people called me the phone rings for them but for the Note nothing happens. When i switch to 2G, the phone works perfectly and i can connect on EDGE :crying:.
i've reset the phone many times and update it with the latest ones but nothing happens.
has anyone faced the same issue?
If i root the phone and put a custom rom can solve the issue?
i love so much my Note so i don't want to loose it.
Thanks in advance.

Related

serious issue on SGS-2 and 3g internet

i own a samsung galaxy s2 ordered from uk,
everything working fine except for this serious issue that i have been trying to resolve till now.
i have a monthly internet subscription from my carrier and it always been working fine on my iphone ( i mean here connecting through the 3g network ). but in the S2 .. i have to use Edge to be able to access the internet ( the mobile network mode must be set to GSM only ). whenever i switch the network mode to GSM\WCDMA auto , the 3g icon appears but when it tries to connect to internet, the phone automatically switch to Flight mode and i loose the network signal. and this happens all the time. till now i am only able to connect to the internet by switching the mobile network mode to GSM only which only uses Edge network .
i have tried every possible thing to resolve this issue but nothing worked for me. please help
What country are you in? What carrier are you on? What bands do they use?
location location location.
Where are you from?
And what frequency does operators in your region operate.
just curious, have you tried hard/factory reset?
i am from saudi arabia and i am using Mobily network.
mobily is using HSDPA network as well as Edge network.
i did a software reset and still the same issue.
phone information:
Baseband version I9100XXKDH
Kernel version 2.6.35.7--I9100XWKDD-CL161513
Build Number GINGERBREAD.XWKDD
crazy idea - is there any blocking going on in SA or with that carrier? Have you used another not carrier supplied smartphone successfully on that network?
I have been always using their 3g network on my iphone. And still there network only on edge connection on the s2. What i have noticed is that the saved apn sometimes shows up and sometimes disappears
omnia_owner said:
i own a samsung galaxy s2 ordered from uk,
everything working fine except for this serious issue that i have been trying to resolve till now.
i have a monthly internet subscription from my carrier and it always been working fine on my iphone ( i mean here connecting through the 3g network ). but in the S2 .. i have to use Edge to be able to access the internet ( the mobile network mode must be set to GSM only ). whenever i switch the network mode to GSM\WCDMA auto , the 3g icon appears but when it tries to connect to internet, the phone automatically switch to Flight mode and i loose the network signal. and this happens all the time. till now i am only able to connect to the internet by switching the mobile network mode to GSM only which only uses Edge network .
i have tried every possible thing to resolve this issue but nothing worked for me. please help
Click to expand...
Click to collapse
Hi, very similar issue here.
For this four days since I have got my GS2 everything was just fine. The data connection and 3G speed was great. Yesterday, all of the sudden all got crappy. Could not display any web pages. It starting to display page but after few seconds pop-up window appear which say "Data connectivity problem. The server failed to communicate. Try again later"
Interesting that my gmail, market, xda app working fine as normal.
I'm in Ireland on O2 now.
Baseband version I9100XXKDH
Kernel version 2.6.35.7--I9100XWKDD-CL161513
Build Number GINGERBREAD.XWKDD
Can someone help to solve the problem, please. Is it possible that something with the hardware is wrong? Broken?
I'll perform the factory reset and will let you know.
i just managed to flash my device with the latest EXE1 dated May 3.
and i am still facing the exact same problem.
omnia_owner said:
i just managed to flash my device with the latest EXE1 dated May 3.
and i am still facing the exact same problem.
Click to expand...
Click to collapse
Maybe we should ask for replacement...
I have same issue, and for Ihrrob, your other application are working fine because what i noticed on my mobile that 3G & 2G connection is there but not permenant that's why WIFI hotspot always disconnect and VOIP applications are not working.
Hassanalaa said:
I have same issue, and for Ihrrob, your other application are working fine because what i noticed on my mobile that 3G & 2G connection is there but not permenant that's why WIFI hotspot always disconnect and VOIP applications are not working.
Click to expand...
Click to collapse
You are right the 3G/2G connection is there but not permanent.
If I press the Internet icon the home page, which is 'Google' appears (sometimes) immediately. I think this is because the page is very light. If I try to open a regular page it loads 1/3 of the content or nothing.
i just hope it is a software bug not a hardware problem
Type on the dialpad *#*#4636#*#* and force the phone to HSDPA only on the dropdown menu. This is a hidden menu on the phone.
Isn't this carrier related?
amtrakcn said:
Isn't this carrier related?
Click to expand...
Click to collapse
Unfortunately not.
I have spoke to the rep in the store. They reset all settings for me but it didn't help.
Just to double check if he wasn't wrong I've put the sim card in to my N900 and all data worked fine.
Bad, bad...
omnia_owner said:
i am from saudi arabia and i am using Mobily network.
mobily is using HSDPA network as well as Edge network.
i did a software reset and still the same issue.
phone information:
Baseband version I9100XXKDH
Kernel version 2.6.35.7--I9100XWKDD-CL161513
Build Number GINGERBREAD.XWKDD
Click to expand...
Click to collapse
I'm on Mobily network in Riyadh, and 2G/3G is working fine for me. I stay on 2G most of the time to save battery, but have tested 3G and got around 3mbps.
I have the same Baseband, Kernel and Build number (rooted)
Are you using "Market Enabeler"? It can change your APN settings, and you need to restore the provider setting.
just rooted my device.
still same weird issue.
issue again: simply whenever my device tries to connect to H+ , the device automatically enters flight mode and automatically disable flight mode so that the signal bars come back without H+ and when i check back the saved APN i see nothing there ( thought i was there before ). and this strange behavior disappears when i switch the mode from GSM/WCDMA auto TO GSM only .. after i do this the device connects regularly to Edge network and i can browse the net.
so basicaly for me i will be only able to use the device on Edge instead of HSDPA or 3G.
im really hoping for help from here because i don't think i will find any help outside of this expert community.
regards
try to make it on obligatory 3G (WCDMA only) and check if the problem still there ..
still same problem juffo
i have noticed that another post are poping up talking about almost the same issure.
i hope a new firmware will fix this

3G connection issues

I'm having random 3G connection issues on my Samsung Focus.
At radndom times 3G connection is lost and the only way to get it working is to turn off and on the phone.
I tried putting the phone into airplane mode, turn off/on data, turn 3G off/on, nothing works, only a reboot works.
Today I checked my email on my phone and it says;
Last updated 4 hours ago
We're having a problem connection to exchange.xxx.com. Try again later.
Last tried 2 seconds ago
Error code: 80072FA8
This error shows up on all 3 emails I have setup.
IE doesn't work, Zune, any app requiring 3G connection.
And this happens at random times, at least once a day.
The phone has the lastest updates and is jailbroken.
One other thing to mention is, the phone is now having the 3G connection issue but i have it theathering to my computer and the internet connection is working while theathered, cause i'm posting this email.
I have no idea what's happening or how to fix it.
Thanks
same with me. are you using another carrier ???
Mine is unlocked AT&T Focus, when I'm using indosat (IM3) carrier, I'm having this issue. I downloaded Network Profile from Samsung Zone. After reboot the device, the network profile still pick AT&T, and I can't change it to my carrier.
Then I tried change my carrier to 3, after reboot the phone, the network profile changed to 3 INA. And after that I haven't got that issue till now.
Not sure what caused this. But when I looked at the registry there's a bunch of duplicated APN settings.
I had a similar issue, Focus AT&T on EU network.
Chevron unlocked and enabled the 3G toggle.
From time to time, I couldn't download from Marketplace or use the 3G connection. That was before I updated to NoDo. I haven't experienced this again since I updated.
To fix that, I used to toggle 3G off and on again after 15-30 seconds.
Sometimes, even that didn't work and I had to leave 3G off. Any lower data connection was working while 3G wasn't.
Speaking of data connection, not everyone is aware that after updating to NoDo, HSUPA is disabled on AT&T.
I'm having the same issue.
I´m using an unlocked at&t samsung focus at my local carrier.
I have this issue a few times a day, and the only way to restore my internet connection is rebooting.
I have noticed that this happens when my phone changes to Edge and goes back to 3G again. The issue doesn't seems to happen every time, but sometimes I lost connection.
Did you managed to solve this?
Same here
Using it with mtvmobile italy
Have to reboot everytime
I was having the same issue, being unable to connect to 3G. Just go the first page after Googling: set att apn. AT&T users should put in the APN, username and password. Hope it helps! It worked for me. =D
I´ve the same problem, here at Costa Rica with my focus which is not unlocked nor jailbroken
CRDeveloper said:
I´ve the same problem, here at Costa Rica with my focus which is not unlocked nor jailbroken
Click to expand...
Click to collapse
Did you solve this problem, I'm in Costa Rica but have issues with 3G connection... :-(

[Q] GSM Issues

Hello,
I got a new Lg G2 D802 a week ago and have some srtange issues with it. Although my phone seems connected to my GSM provider about once a day i notice i cannot receive/make calls. Only thing to fix it is by rebooting the phone. It tried going in to airplane mode but it doent help and GSM signal still appears to be full while airplane mode is on. Basically its like i have no gsm signal but phone says its full.
This happens while i m sitting in my office with full GSM signal, another colleague next to me with the same device and provider never had this problem.
Has anyone else had this problem? Do you thing its a hardware or software issue? I tried searching for it but didn't find anything relevant.
Thanks in advance.
I also noticed in Settings the "Mobile Networks" option is grayed out when this happens

Note 4 910F strange wifi and 3g/2g conflict / network issue

Hello guys i'm new here and I am confronting a strange issue with my Note 4 Sm910F, the phone works great ultil I connect it to my home wifi, then the nightmare begins, the wifi works very well but after 20 min my network (3G or 2G or LTE, it doesn't matter) drops but I still have all bars, so I cannot make calls or send messages, if I go to Settings>Networks to switch between LTE 3G 2G it doesn't let me, it stays locked, I must restart the phone to regain celular network and then after a while it repeats the problem again and again. I'm sick of it already, also I tried different roms but no luck, I said that the phone have hardware issues sooo NOW the baddest part is that I sold the phone and bought a fresh new sm910F that DOES THE SAME PROBLEM !!!
I tried with another wifi router, still same problem, my old note 3 works okay on the same wifi.... i`m out of ideas.
Please help with any advice. Thanks.
If Smart network switch is active, turn it off.
That's the only thing I can think of that's causing the problem.
JagDave said:
If Smart network switch is active, turn it off.
That's the only thing I can think of that's causing the problem.
Click to expand...
Click to collapse
it doesn't matter if I have that on or off...the celular network keeps crashing after a while if I am conected to my wifi. if i'm not using the wifi everything is okay.

Note 4 - Not Registered on Network and Doesn't work properly when registered.

Hello,
my note 4 - n910G recently started acting weird. It would register to the Vodafone AU, but if i try to call, it would show "Not registered to Network"
Also, sometimes everything works fine for like few minutes. 4g, calls, sms, everything sim related works. and then it would stop working again. it will still be connected to the network, but nothing works. the mobile data sign on status bar shows that Sending is green, but Receiving is nothing when this happens.
EDIT: Sometimes it wouldn't register at all too.
I have tried, factory reset, changed sim, and even done Device Initialization from Smart Switch, because for some reason, ODIN with re-partition pit was not deleting the data in the phone.
Thanks in advance.
UPDATE: so I can use 2g all the time. it's only 4g or 3g which is not stable. 4g network gets registered fast, but doesn't work most of the time. 3g takes way too much time to register, and works a for few minutes before going down.
Is it the network cable or something else? please help.
Same with me when I am in low network coverage area. In the same place same sim card works no problem in another phone.
I did:
1. Restart device and switch on/off airplane mode
2. Change different sim cards
3. Factory reset device
4. Installed root and custom rom (LineageOs). Problem first time occured on stock rom, without root, knox 0x0...
I am not sure, since I am first time using Note 4 in this area, but I think problem might happend sincet latest update...
I was thinking to buy S8 or Note 8 but after this I am not sure...
Some more update:
When 4g sometkmes works, it switches off the phone completely and have to replace the battery to turn on the mobile. Cannot just press the power button to turn on the mobile after it switches of
ishanism said:
Some more update:
When 4g sometkmes works, it switches off the phone completely and have to replace the battery to turn on the mobile. Cannot just press the power button to turn on the mobile after it switches of
Click to expand...
Click to collapse
So, did you fixed this bug?? I have same thing time-time.... ((
The issue is because you have a US Carrier variant of the Note 4, which isn't designed to work on GSM networks.

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