Connecting to a computer is so frustrating - Essential Phone Questions & Answers

I've never had a phone that was so difficult to connect a computer, 1 minute I have a cable that works and the next minute it doesn't want to connect to the computer in fastboot mode on the bootloader screen SMH. So annoyed with this phone. I think the only reason i took my sim out of my 5T is because the essential phone looks so good and feels so good but other than that it's ?

mackentosh said:
I've never had a phone that was so difficult to connect a computer, 1 minute I have a cable that works and the next minute it doesn't want to connect to the computer in fastboot mode on the bootloader screen SMH. So annoyed with this phone. I think the only reason i took my sim out of my 5T is because the essential phone looks so good and feels so good but other than that it's ?
Click to expand...
Click to collapse
Are you using the stock cable? Essential confirmed that the stock cable is trash and should not be used to data transfer and definitely not to be used while in fastboot.

mackentosh said:
I've never had a phone that was so difficult to connect a computer, 1 minute I have a cable that works and the next minute it doesn't want to connect to the computer in fastboot mode on the bootloader screen SMH. So annoyed with this phone. I think the only reason i took my sim out of my 5T is because the essential phone looks so good and feels so good but other than that it's ?
Click to expand...
Click to collapse
I use a good quality cable and never see any issues on either one of the Macs I use.

Related

Weird USB issue

I've been tethering my phone with PDAnet and just recently it has started to act up. The only way my computer will recognize and sync with my phone is if I put a little downward pressure on the usb cable (phone side). Then, if it gets jostled to much it'll disconnect and say "USB device not recognized" when I try to plug it in again. It will start working if I put my computer into stand-by or shutdown. But only once. What is going on?
hadmanysons said:
I've been tethering my phone with PDAnet and just recently it has started to act up. The only way my computer will recognize and sync with my phone is if I put a little downward pressure on the usb cable (phone side). Then, if it gets jostled to much it'll disconnect and say "USB device not recognized" when I try to plug it in again. It will start working if I put my computer into stand-by or shutdown. But only once. What is going on?
Click to expand...
Click to collapse
Your USB port is flaking out. I have had it happen to 2 titans. They start as you describe and then get worse and worse until the port stops working completely. Then you take it back and get the insurance replacement (hint hint...if you do not have insurance on your handset this would be a good time to get it). When I complained to the guy at the alltel store the second time he said that it was common enough that he might even say inevitable.
Personally I think it is a poor design because the mini usb port on the titan (and the apache) are not really supported very well by the plastic housing. They fixed this with the touch pro (have not seen a diamond yet) so I am guessing it was a pretty widespread problem.
Not the answer you want I am sure, but the above has been my experience. If you need to drag it out (i.e make it last a little longer so the insurance you just added is not immediately and suspiciously followed by a new claim) you can always sync/tether using bluetooth instead. It is a little slower (1 mb) but not too terrible.
Why are you using PDA.net? Windows internet sharing works very well and is built in (free).
I use PDAnet because my provider would frown upon traditional method of Internet Connection Sharing. However, I appreciate you sharing your experience about the Titan with me. I love the phone, but maybe it is time to put her out to pasture.

Connecting to computer broken screen activesync/mymobiler

Ok so my Vouge's screen busted on me and I was using mymobiler to use the phone till I got a replacement. Now I have a temporary phone and I will be getting an HTC HD2 and I would like to get everything off of my Touch and on to the HD2.
Problem is all of a sudden my phone does not want to connect to my computer with either ActiveSync or MyMobiler... I did not change anything that I can think off. The only difference I have noticed is before the phone use to stay lit up regardless of how long the phone was connected to the computer. Now all it will do is show the charging light but the screen dims after a a bit and then eventually turns off but still shows the charging light. As long as I have had this phone it never did this while connected to a computer it always stayed light up...
Is there anything thing I can do to get this to connect again?? Any help would be great, thanks in advance guys...
dcwiker05 said:
Ok so my Vouge's screen busted on me and I was using mymobiler to use the phone till I got a replacement. Now I have a temporary phone and I will be getting an HTC HD2 and I would like to get everything off of my Touch and on to the HD2.
Problem is all of a sudden my phone does not want to connect to my computer with either ActiveSync or MyMobiler... I did not change anything that I can think off. The only difference I have noticed is before the phone use to stay lit up regardless of how long the phone was connected to the computer. Now all it will do is show the charging light but the screen dims after a a bit and then eventually turns off but still shows the charging light. As long as I have had this phone it never did this while connected to a computer it always stayed light up...
Is there anything thing I can do to get this to connect again?? Any help would be great, thanks in advance guys...
Click to expand...
Click to collapse
Have you tried to soft reset?
yep multiple times and it use to work when my mobiler would give me a dumb error or something before but now it does nothing
dcwiker05 said:
yep multiple times and it use to work when my mobiler would give me a dumb error or something before but now it does nothing
Click to expand...
Click to collapse
It might not do anything but it is worth a shot anyways. Take out the battery for a couple of seconds, put it back in, and turn on the device. Then, connect it back to the computer, but to a different USB port than the one you normally use.
Yeah I have tried that to though I used the same usb port so I will try it again after work... I don't understand what happened it worked fine like a week ago now nothing... I really would like to get the stuff off of it. Sprint told me the port may have went bad and I am going in Friday to have them look at it but still doesnt't seem like that is the issue.
dcwiker05 said:
Yeah I have tried that to though I used the same usb port so I will try it again after work... I don't understand what happened it worked fine like a week ago now nothing... I really would like to get the stuff off of it. Sprint told me the port may have went bad and I am going in Friday to have them look at it but still doesnt't seem like that is the issue.
Click to expand...
Click to collapse
I agree, otherwise it wouldn't even charge.
Yeah that is what I was thinking... but then again it is acting like I am using the wrong USB cord. Like I have a mini usb cord for my external hard drive and if I would use that it back when my phone worked it would do the same exact thing, just charge and not connect.
But I am using the cord provided by HTC and I even tried using my digital camera's cord because I know that one would work to before. Nothing... This is pissing me off I don't understand why it randomly doesn't want to work after 2 years of no issues...
dcwiker05 said:
Yeah that is what I was thinking... but then again it is acting like I am using the wrong USB cord. Like I have a mini usb cord for my external hard drive and if I would use that it back when my phone worked it would do the same exact thing, just charge and not connect.
But I am using the cord provided by HTC and I even tried using my digital camera's cord because I know that one would work to before. Nothing... This is pissing me off I don't understand why it randomly doesn't want to work after 2 years of no issues...
Click to expand...
Click to collapse
Well, it could be that the reason why your screen failed was because of a problem with the electronics (board on the phone) and after such a long time using it, it finally gave up. Kinda like riding in your car with a nail in the tire. You can keep going, but eventually... it will give in.
egzthunder1 said:
Well, it could be that the reason why your screen failed was because of a problem with the electronics (board on the phone) and after such a long time using it, it finally gave up. Kinda like riding in your car with a nail in the tire. You can keep going, but eventually... it will give in.
Click to expand...
Click to collapse
The screen didn't fail it physically cracked.
dcwiker05 said:
The screen didn't fail it physically cracked.
Click to expand...
Click to collapse
It could simply be that something shorted. Have you tried to attach it to another computer?
Yeah... I guess I'm screwed unless the sprint store can do something for me when I go in there
Have you tried a different PC? (doubt this is the case, but...

[FIX] For those that haven't been able to get to Download Mode

If you are having problems getting to download mode, Use the Stock Captivate Cable Only when trying to access Download mode!
Story:
I have struggled with 2 captivates now to get into download mode. I have read tons of arguments back and forth from people that say it is easy to get into download mode, and people who say that it is impossible with their phones.
Well, for some history...On my first captivate, I bricked it and it refused to go into download mode...PERIOD. I proceeded to exchange it(I was within my 30 days), and didn't think much more about it. Well, I installed Cognition 2.2 recently and in the process realized that my new phone would go into download mode just fine by doing the standard process of:
1)remove battery, sim, microsim
2)reinserting battery only
3)holding down both volume buttons
4)inserting usb cable
No problems right? Well, I ended up "bricking" my phone by accidentally deleting my framework-res.apk file(don't ask) and lo and behold, I suddenly could not get it to go back into download mode. I was really pissed at this point and spent all night trying everything all over again.
Well, I decided to give up for the night and go to bed. As I was laying in bed a thought crossed my mind. I had purchased a second usb cable(from ATT) to use with the captivate, and the one time that download mode had worked, I was using the standard captivate cable that came in the box. However, every time it wasn't working I was using my second USB cable. So I got up out of bed to try the stock cable and, lo and behold, it works flawlessly every time.
I would venture to guess that this is what the problem is with most everyone else that can not get their captivates to go into download mode. So, if you haven't tried it give it a shot. And certainly tell everyone you know to use the stock cable only.
I just want to reiterate that the spare cable that would NOT work was purchased from ATT and is the cable that they recommend you purchase as a spare. It wasn't like I got it from ebay or something.
Using a usb cable I got from ebay, monoprice, htc, motorola, and stock samsung cable, I was able to get into download mode everytime...
... also, shouldn't this be in general and not in development?
No USB Hubs or Extenders
RECOMMENDED: Use your stock USB cable that came with the phone.
IMPORTANT: Plug the USB cable into your computers native motherboard USB port (the back of your computer). Plugging the cable into USB switches, extenders or external ports, does not allow the phone to enter download mode correctly.
Aerimus said:
I just want to reiterate that the spare cable that would NOT work was purchased from ATT and is the cable that they recommend you purchase as a spare. It wasn't like I got it from ebay or something.
Click to expand...
Click to collapse
I can confirm, although i found this out a whilllllle ago, just didnt think much of it lol
Just so you know. I found that in some cases certain USB cables just will not work with some devices. This has to do with the quality of the cable. I would avoid overly thin or flat cables because they tend to be cheaply made and won't be able to provide a stable power flow. The shorter the cable the better.
shinji257 said:
The shorter the cable the better.
Click to expand...
Click to collapse
The cable he/I bought from AT&T is shorter the the cable that comes in the box, and doesnt work, so im not sure if shorter is better
kkeo said:
Using a usb cable I got from ebay, monoprice, htc, motorola, and stock samsung cable, I was able to get into download mode everytime...
... also, shouldn't this be in general and not in development?
Click to expand...
Click to collapse
I can recreate this over and over again. The reason I put this here and not in general is because I, like many others, have struggled over and over with odin, and people had the attitude of "it works every time, you're just doing something wrong." The reality is that you're trying to prove that I'm just "doing something wrong" because all your cables work. I can recreate this over and over again. What do you want me to do, make a video of it in order for you to believe that there is an actual issue?
I think it's important for people to see this when trying all the roms and mods that are in the development section. In fact, I think it would be REALLY helpful if designgears would add this to the "how to get to download mode" section on the Odin thread. I can't tell you the amount of hours I have spent trying to get into download mode. It is incredibly frustrating to do everything right, and have others telling you that you are not doing it right.
I searched google endlessly looking for a solution to get into download mode, and no where did I see this as a possible solution. Also, as an FYI, when I plug in the other cable, it just goes straight to the battery screen no matter what I press. I can hold down the power and volume buttons to go into recovery mode, but it's impossible to get to download mode.
I have plugged mine into a usb port in the front of my computer as well as in my monitor. I have never had a problem with download mode or anything else.
Aerimus said:
I can recreate this over and over again. The reason I put this here and not in general is because I, like many others, have struggled over and over with odin, and people had the attitude of "it works every time, you're just doing something wrong." The reality is that you're trying to prove that I'm just "doing something wrong" because all your cables work. I can recreate this over and over again. What do you want me to do, make a video of it in order for you to believe that there is an actual issue?
I think it's important for people to see this when trying all the roms and mods that are in the development section. In fact, I think it would be REALLY helpful if designgears would add this to the "how to get to download mode" section on the Odin thread. I can't tell you the amount of hours I have spent trying to get into download mode. It is incredibly frustrating to do everything right, and have others telling you that you are not doing it right.
I searched google endlessly looking for a solution to get into download mode, and no where did I see this as a possible solution. Also, as an FYI, when I plug in the other cable, it just goes straight to the battery screen no matter what I press. I can hold down the power and volume buttons to go into recovery mode, but it's impossible to get to download mode.
Click to expand...
Click to collapse
While this is good to know...It is quite possible you got a faulty second cable, and some of the cables that do come in the box are faulty as well..
It's always a good reminder to try changing out cables if your having an issues. Same for downloading different things that work for a-lot of people and not for you/me..same too for hooking into the back of the computer and bypassing the external hub....Sometimes you get lucky and find the problem right away..sometimes you don't....It's called a process of elimination...
FWIW..I've never trusted cheap ass cables..in anything. Never have..Never will..but..JSYK..expensive cables go bad from time to time too
Thanks for the reminder
Mac
jromney said:
RECOMMENDED: Use your stock USB cable that came with the phone.
IMPORTANT: Plug the USB cable into your computers native motherboard USB port (the back of your computer). Plugging the cable into USB switches, extenders or external ports, does not allow the phone to enter download mode correctly.
Click to expand...
Click to collapse
I use the external ports on the front of my case without a problem...
jromney said:
RECOMMENDED: Use your stock USB cable that came with the phone.
IMPORTANT: Plug the USB cable into your computers native motherboard USB port (the back of your computer). Plugging the cable into USB switches, extenders or external ports, does not allow the phone to enter download mode correctly.
Click to expand...
Click to collapse
I've also noticed that, on my PC at least, my front case USB ports don't always reliably work with this procedure. I've been plugging the USB cable since into the USB ports on the motherboard.
Mac11700 said:
While this is good to know...It is quite possible you got a faulty second cable, and some of the cables that do come in the box are faulty as well..
It's always a good reminder to try changing out cables if your having an issues. Same for downloading different things that work for a-lot of people and not for you/me..same too for hooking into the back of the computer and bypassing the external hub....Sometimes you get lucky and find the problem right away..sometimes you don't....It's called a process of elimination...
FWIW..I've never trusted cheap ass cables..in anything. Never have..Never will..but..JSYK..expensive cables go bad from time to time too
Thanks for the reminder
Mac
Click to expand...
Click to collapse
The thing that throws me off is that this cable works for EVERYTHING else. Data transfer, media syncing, recovery mode, charging, etc... There was never anything that would indicate any issue with the cable. I just want to make sure everyone knows this, because when I was struggling to get into download mode, I didn't see anyone suggest that it could be the cable, even though the cable worked for everything else.
OP - thanks for posting this! It is at least another thing to keep in mind when troubleshooting. I was actually considering getting another cable to keep at work.....
P.S. would we get in trouble for quoting Michael Scott's favorite joke in response to post #6? Yea, I know. Little too obvious right. I'll restrain. Already made myself chuckle anyways
terrigan said:
I've also noticed that, on my PC at least, my front case USB ports don't always reliably work with this procedure. I've been plugging the USB cable since into the USB ports on the motherboard.
Click to expand...
Click to collapse
Um.. not true - Although I did use the stock USB Cable - I was flashing the night away (trying to recover my bricked phone) on my Win7 box using a USB hub that had a few other devices hooked into it.
Never had an issue getting to D/L mode.. and it found the phone again and again and again and again.... (go on for infinity).
I think it has more to do with the hardware your connecting it to and how the USB drivers loaded (i.e. XP=****e) and what type of OS your running more than anything. I had terrible luck with my work's XP rig... but my Win7 x64 rig found the device while in d/l mode - found the drivers?!?! and I was good to go.
Although - it is always a good rule of thumb IF you can't get the device to recognize on your computer to use the original cable and hook to the best source of power for your USB which is the back of your computer.
So.. this isn't a [FIX] - just a good tip. If you can't get into D/L mode by holding the volume button and jamming in the USB or using ADB -> Reboot Download command.. your pretty much fux0red.
I need original USB cable
I just wanted to throw in my $0.02 I needed to use the original USB cable and a port directly on my motherboard. The usb cable I bought from newegg does not work with my MSI X58 motherboard and my capitavate. The original cable does not work if I use a front usb port on my Antec P183 case. Strangly an identical usb cable from newegg that I ordered at the same time does work with my work computer, Dell X38 motherboard.
Ive had the same problem... only way i get it to download mode is via Terminal:
su
reboot download
I really cant get it to work no other way :s
jromney said:
RECOMMENDED: Use your stock USB cable that came with the phone.
IMPORTANT: Plug the USB cable into your computers native motherboard USB port (the back of your computer). Plugging the cable into USB switches, extenders or external ports, does not allow the phone to enter download mode correctly.
Click to expand...
Click to collapse
honestly, i have my phone cord that came into the box, connected to an extender cable, that's connected into a usb port hub so i don't agree with what you're saying here
mine works every single time
This method has been known for some time now, reading really helps...
http://forum.xda-developers.com/showthread.php?t=731989
designgears said:
This method has been known for some time now, reading really helps...
http://forum.xda-developers.com/showthread.php?t=731989
Click to expand...
Click to collapse
I appreciate all your hard work on everything. I read through that post and tried to search it several times... Believe me, I spent hours pouring through the pages looking for something that would work.
No where did I see anyone say to make sure you were using the stock cable because other cables might not work? Feel free to correct me if I'm wrong...there are a lot of pages after all.
Furthermore...I'm sorry to be new to Android and to flashing roms, but we are all new at some point. No one is born an expert.
edit: I'm guessing you misunderstood the post? I wasn't posting about the method...just about the fact that many usb cables, including the micro usb cable that ATT sells, do not work for getting to download mode. If I'm wrong about what you were posting, feel free to correct me. If i'm correct, your post is quite ironic
The first captivate I had WOULD NOT GO INTO DOWNLOAD mode regardless of cable or usb port. I tried every port and every cable including the stock one that came with the phone.
The replacement captivate ALWAYS goes into download mode regardless of cable or port.
It's a tip and thank you for the. But if your phone is one of those that does not have 3 button recovery then it will likely not work with the 2 button download trick either.

Problem with returning back to official os

Folks,
It began with connecting my hd2 to my computer somehow my pc could not detect my phone, but when i struggled with the cable inside the phone the comuter was able to detect my phone but then it was again disconected. But charging via the adapter was posible.
But now i cant charge with the adaptor and even connect the phone with my computer.
I have a android on my phone, and im not able to go back to the official os.
Can some one help,
abati said:
Folks,
It began with connecting my hd2 to my computer somehow my pc could not detect my phone, but when i struggled with the cable inside the phone the comuter was able to detect my phone but then it was again disconected. But charging via the adapter was posible.
But now i cant charge with the adaptor and even connect the phone with my computer.
I have a android on my phone, and im not able to go back to the official os.
Can some one help,
Click to expand...
Click to collapse
Have you tried a nother USB cable?
Have you tried connecting with a different cable? Are you trying to connect from android or MAGLDR? What do you mean by "adapter"?
Just a couple of questions that might help the community better diagnose your problem.
Also, on that note, you don't need the USB to go back to Windows Mobile, the SD card method is also always availible. Unless of course you wish not to lose HSPL and MAGLDR. Though i realise all of the above is of little use to you currently if you cannot charge your device.
i feel you bro
bro,
i tried everything also the sd card method it did not work out for me.
The only way was just to struggle with the cable in order to charge, it took me alot of time cuz i had to hold the cable the hole time like a statue.
if i moved a little bit i just easily lost the connection with the charging or the usb connection with the pc.
with a lot of effort i managed to install the official wp 6.5 os and remove the hspl.
I just send it for repair to htc so i dont have to worry about it anymore.
abati said:
bro,
i tried everything also the sd card method it did not work out for me.
The only way was just to struggle with the cable in order to charge, it took me alot of time cuz i had to hold the cable the hole time like a statue.
if i moved a little bit i just easily lost the connection with the charging or the usb connection with the pc.
with a lot of effort i managed to install the official wp 6.5 os and remove the hspl.
Click to expand...
Click to collapse
yeah thats happened to me. some hd2s have an issue with mini usb port not really being soldered right, so it seems sometimes its "loose" and i remember what time i was flashing a rom, and it just paused and i got an error. im sure you had to hold it a certain way just to get a charge huh? lol
if you have a know how, its pretty easy to solder the usb on real tight, if not just send it in for repair.
ahaha nice man,
But i was holding the whole time the phone with the charger and in the same time i was giving my little sister instruction to start the program to flash an go on. Other wise i would lose the charge opportunity, it was really hard.
yea, theres a thread here that i followed to fix it permanently the first try. was real easy. but glad you got it fixed and returned it to stock

USB connection not seen at all, in system, fastboot or recovery,

Hi all,
Have just started to connect my device so i can pull the patched boot image for my thread and it won't see the computer, tried on several laptops and nothing, no adb, no fastboot.
It charges just fine but does not show the android usb system notification.
Really annoyed by this as i'm kind of stuck.
I'm on 7.7 but on a custom ROM / Evo X 5.9.1, doesn't look like anyone else has this issue besides me, have seen the odd user complaining about the same thing but haven't seen any fixes come up], if anyone has any ideas then i'd be grateful to get your two cents.
Will test MSM but it's not looking good, fearing a return to oneplus as i do have a good unit with none of the issues anyones ever listed like green screen and overheating problems.
It's usually me helping others but this time i need you guys help
Check USB cable / clean the Charging port? sometimes it helps.
dewa5227 said:
Check USB cable / clean the Charging port? sometimes it helps.
Click to expand...
Click to collapse
Aye I've cleaned it up mate.
Tried different cables, I think EDL mode is working.
Means I could maybe return to OOS but it wouldn't let me back up..
Shame, I'm just downloading MSM now... Really annoyed..will give the usb socket another clean
dladz said:
Tried different cables, I think EDL mode is working.
Click to expand...
Click to collapse
well, it's a good sign , hopefully, it will be resolved out.
dewa5227 said:
well, it's a good sign , hopefully, it will be resolved out.
Click to expand...
Click to collapse
Yea I'm dreading it being hardware. Never had this issue on OOS.
I think it may be Evo X but I don't know.
Bad luck I guess
Cheers anyway.
So MSM did indeed work, it's booting now, obviously couldn't back up any of the info on the device so i'm super annoyed at that but so long as usb connectivity works then i'll be happy with that.
USB Connectivity does NOT work now so i CAN connect to EDL mode but not normal usb conenctivity.
Anyone have any ideas???
Cannot root, install anything via ADB or even delete apps via ADB. Shocking problem to have man
I'm RMA'ing my phone, just getting it set up now.
Very painful process, they absolutely need the purchase order for warranty, things have changed with 1+
3-10 days apparently, used to be 5 when i've sent it in the past.
On connecting a USB hub i can read USB sticks and i can control my phone with an xbox pad??
Am i missing something? How is all this working yet i can't mount my phone?
Best bet, probably you broke the charging port. did you by any chance use like force usb charging like that?
dewa5227 said:
Best bet, probably you broke the charging port. did you by any chance use like force usb charging like that?
Click to expand...
Click to collapse
I did use the force USB charging yes.. wishing I hadn't now..
I also connected to a usb-c to hub to connect a screen.
Issues kind of started after that.
Physically I haven't damaged it from movement. But could be from the forced charging
UPDATE:
Erm ok this is confusing???
I just connected my phone to a charger that is clearly not rated for it, in the hope it would shock the device, i then connected my phone and made a cup of tea, when i got back my phone showed me this (screenshot attached)
??? Lol what the hell? I've already booked my RMA lmfao
anyway, i shall keep an eye on it, i'll thoroughly test it and get it back up and running.
Strange, very strange.

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