ZTE Germany RMA Experience - ZTE Axon 7 Questions & Answers

Hey,
can anyone tell me about their RMA-Experience with ZTE Germany?
Especially how long it takes them to repair the device and send it back, as they mention ~12 days on their website.
The headphone jack on mine is broken (exactly like mentioned in this thread) but i'm still hesitating to send it in,
because I can't/don't want to be 12 days without a smartphone...

My repair in july last year took 8 weeks. ?
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Related

Axon 7 EU Version "MyVoice" missing

Hi everyone,
im from germany and i have the Axon 7 for about a week now. I watched a few review videos about the phone and i noticed that the option "MyVoice" is missing on the EU Version. Anyone from EU has the same Problem? Also, audio from for example Youtube is slightly delayed.
I already asked ZTE Germany about this but they just said they wont give me any support because the phone is not released in germany and obviously i imported it from china via reseller ( so what? i preordered this phone very early at Amazon.de and was one of the first who got it.. )
Any ideas how to fix at least the mission MyVoice option?
Thanks!
Lukas

Release in germany

I read on the website Otto.de that the axon 7 woud come out in mid September in germany is that correct ? Has any one more information ? Because i cannot find any other website that proofs mid September ?!
Good question.
Could not find any information about this.
Does not seem like ZTE want to sell the phone in germany.
Very bad information politics.
Already before the official release....
Sent from my Find7 using XDA-Developers mobile app
ZTE advised via Amazon.de that next shipment of Axon 7 should be dispatched to customers between end of August and beginning of September. Generally bad communication and timing from ZTE in Europe. Preordered Axon 7 and the end of July and will be waiting 4-5 weeks to have it finally shipped? Not good enougth ZTE!
I also kept an eye on the one plus 3 i thought that the axon 7 is the better phone but what i read is not on axons side i read for example that they wrote an article that they unlock the boot loader in germany and 24 hours later the article was no were to find couse they deleted it . I am seriously considering the one plus 3 but i love front facing speaker ? shoudt i get the one plus 3 or wait for an maby bootloader unlock and an releas in germany ?
ZTE releases cruel software.
After some reading especially in germany.
They can promise as much as they want until I see it myself.
The speakers are nice but without unlocked bootloader the phone will never be a realistic option against an OP3.
Dont expect ZTE to release any software updates except 7.0 maybe.
If they change this in future, it could be an option so you can wait some months and look for it.
For me it's too late.
Maybe the Axon 8
If they would really unlock the bootloader from beginning and there would be good dev-support, all this wouldn't matter.
But until this happens, it's no option for me.
Sent from my Find7 using XDA-Developers mobile app
hmmm...
Das "wenn" ist der Knackpunkt.
Bisher nur Fragen und Eventualitäten. Ob und was kommt ist leider völlig spekulativ.
Zu spekulativ für meinen Geschmack.
Sent from my Find7 using XDA-Developers mobile app
I official if zte does not want me as coustomer i am moving to oneplus am i right that the axon 7 was launcht in the usa end of july ? Thats redicilus !!!
The information coming from ZTE are almost none...
however I guess the phone will arrive within the next two weeks
Now zte is taking on Facebook about release on 1st week of September
Gesendet von meinem HT3 Pro mit Tapatalk
Mail fein MediaMarkt in German
Media Markt
Liebe Kundin,
lieber Kunde,
vielen Dank für Ihre Bestellung bei Media Markt!
Bei der Lieferung Ihres bestellten Artikels 2155270 "ZTE Axon 7 64 GB Gold Dual SIM" kommt es bedauerlicherweise zu einem Lieferverzug seitens des Herstellers. Die Lieferung erfolgt voraussichtlich in der Kalenderwoche 37.
Sobald die Ware in unserem Lager eingetroffen ist, erhalten Sie Ihre Auftragsbestätigung und Rechnung per E-Mail. Anschließend geht Ihre Bestellung umgehend in den Versand.
Click to expand...
Click to collapse
So it will be the 12. - 16.09!?
nuklid said:
Now zte is taking on Facebook about release on 1st week of September
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Click to expand...
Click to collapse
Exactly, ZTE Germany (ZTE Mobile Deutschland) repeatedly assured customers on their Facebook page this week, that Axon 7 will be stocked and shipped within 1st week of September. Keeping my fingers crossed.
Keiler90 said:
Mail fein MediaMarkt in German
So it will be the 12. - 16.09!?
Click to expand...
Click to collapse
Good that i am out of that trouble and bought my self an oneplus 3 its maybe not the best phone compared to the axon 7 but its the better Manufacturer deffinitly
lukas3651 said:
Good that i am out of that trouble and bought my self an oneplus 3 its maybe not the best phone compared to the axon 7 but its the better Manufacturer deffinitly
Click to expand...
Click to collapse
Wait till it goes wrong and they make you jump through a series of hoops before graciously allowing you an RMA. My favourite was asking me to remove the back cover and take a photo... of the back cover, after already asking me to send pictures of the front, back, sides, top and bottom. My phone's touchscreen malfunctioned. After a month of infuriating emails back and forth and requests to install diagnostic software controlled by Oneplus on my pc (er, no that's not ok) I still had no rma and got PayPal to refund me the money, which took 30 minutes.
I'll take my chances with ZTE and if they can't deliver by the end of September I'll go for the Nexus 6p - Google have excellent customer service. They sent a courier with a replacement Nexus 5 when I was on vacation abroad.
ludovicien said:
Wait till it goes wrong and they make you jump through a series of hoops before graciously allowing you an RMA. My favourite was asking me to remove the back cover and take a photo... of the back cover, after already asking me to send pictures of the front, back, sides, top and bottom. My phone's touchscreen malfunctioned. After a month of infuriating emails back and forth and requests to install diagnostic software controlled by Oneplus on my pc (er, no that's not ok) I still had no rma and got PayPal to refund me the money, which took 30 minutes.
I'll take my chances with ZTE and if they can't deliver by the end of September I'll go for the Nexus 6p - Google have excellent customer service. They sent a courier with a replacement Nexus 5 when I was on vacation abroad.
Click to expand...
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That is the kind of experience I have made with oneplus and the reason why I didn't buy a 1+3.i order a axon over Amazon where I can resend it
nuklid said:
That is the kind of experience I have made with oneplus and the reason why I didn't buy a 1+3.i order a axon over Amazon where I can resend it
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Click to collapse
Me too. I really liked the phone and I really wanted to fund Oneplus directly rather than handing some of their margin to a middleman, but they'd sold me an unusable device and were just taking the p*ss. I'd only buy from them again via a trusted retailer.
That sounds really bad but i am trying it Anyway
lukas3651 said:
I read on the website Otto.de that the axon 7 woud come out in mid September in germany is that correct ? Has any one more information ? Because i cannot find any other website that proofs mid September ?!
Click to expand...
Click to collapse
Auf talkthisway.de steht verfügbar KW 36

has anyone bought a RedMi 3s from Aliexpress in India?? share the experience.

I want to upgrade from RedMi 1S to RedMi 3s Prime, but I don't have the patience or the strength to buy it from Flipkart thanks to the flash deals(RedMi 1s experience was enough). So I am considering getting one from Aliexpress.I know the I'll be paying more but I am OK with it.
Is it a good idea?, how long does it take to get delivered?
Why don't you try gearbest?
Inviato dal mio Redmi 3 utilizzando Tapatalk
Njaiker said:
I want to upgrade from RedMi 1S to RedMi 3s Prime, but I don't have the patience or the strength to buy it from Flipkart thanks to the flash deals(RedMi 1s experience was enough). So I am considering getting one from Aliexpress.I know the I'll be paying more but I am OK with it.
Is it a good idea?, how long does it take to get delivered?
Click to expand...
Click to collapse
I bought a redmi 3s prime from aliexpress but was from China ( I'm in UK ) . Reason being was that the seller stocked the international version which has band 20 which is needed for some UK networks. Also, the rom was official global version and updated ota without problem. Beware some sellers who will put an unofficial rom on the phone which can't be updated unless you flash the right rom ( can be a tricky process ) . These ' vendor ' roms can also contain malware which can push loads of ads.
castleofglass said:
Why don't you try gearbest?
Inviato dal mio Redmi 3 utilizzando Tapatalk
Click to expand...
Click to collapse
Is it better than Aliexpress? I don't know much about both of them. This will be my first experience buying a phone from a site like that.
timbohobbs said:
I bought a redmi 3s prime from aliexpress but was from China ( I'm in UK ) . Reason being was that the seller stocked the international version which has band 20 which is needed for some UK networks. Also, the rom was official global version and updated ota without problem. Beware some sellers who will put an unofficial rom on the phone which can't be updated unless you flash the right rom ( can be a tricky process ) . These ' vendor ' roms can also contain malware which can push loads of ads.
Click to expand...
Click to collapse
Ok..is the phone good, quality wise(any damage or dead pixel etc.)? And how long it took to get delivered to you?
Njaiker said:
Is it better than Aliexpress? I don't know much about both of them. This will be my first experience buying a phone from a site like that.
Ok..is the phone good, quality wise(any damage or dead pixel etc.)? And how long it took to get delivered to you?
Click to expand...
Click to collapse
No problems at all, sealed in box. The seller was called Xiaomi authorized dealer, not sure if it's true that they're Xiaomi authorized or not, but all OK and delivery was less than 2 weeks which ain't bad for standard free shipping from China.
timbohobbs said:
No problems at all, sealed in box. The seller was called Xiaomi authorized dealer, not sure if it's true that they're Xiaomi authorized or not, but all OK and delivery was less than 2 weeks which ain't bad for standard free shipping from China.
Click to expand...
Click to collapse
That sounds promising..I guess I am going to place an order.

V20 Europe / German import

Hi guys,
because of LG being an ass (or stupid), right now we won't get the V20 here in Germany / Europe.
With that, there is not a real alternative on the market right now... Note 7 gone up in flames, Pixel too expensive, MotoZ ... well, maybe with additional battery.
At least if you aim for a flagship phone and / or a good camera.
Right now I own a note 4 and want to change ... so, a 6P or I'll import a V20.
Thing is, I never imported anything to Germany. Soo....
Could I run into any problems with the Phone and the frequencies, like LTE?
Anything in the software that could make problems if the phone was made for the NA Market?
If I need to RMA, how? LG self?
Anyone already did that and could tell me a European or German online store for imports?
If the hassle is too much, I might just get a 6P... but the V20 looks awesome. And my note 4 is killing me. Awesome hardware, but the software is basically a big pile of .... well, you know.
Hi i i am from UK i ordered mine from ebay. is a Korea variant and so far so good , only few issues i wont say its an issue .
1. dual clock on the lock screen showing UK time and Korea Time
2. some Korean bloatware i can remove or disable .
except this the phone is awesome . the sound oh my god , its amazing . everything else about this phone i loving so far.
Hey Maerad,
I'm also pissed that LG is not releasing this beautiful thang in Germany especially after Samsung really f'd it up and there's a market and many many customers who'd buy it.
I would like to know if you've found a shop that delivers to Germany without having to pay too much Zoll!?
Keep me posted...
If I find something I'll let you know.
Cheers
Toby
iemwatiem said:
Hi i i am from UK i ordered mine from ebay. is a Korea variant and so far so good , only few issues i wont say its an issue .
1. dual clock on the lock screen showing UK time and Korea Time
2. some Korean bloatware i can remove or disable .
except this the phone is awesome . the sound oh my god , its amazing . everything else about this phone i loving so far.
Click to expand...
Click to collapse
Which exacly do you have model?
i bought H990DS and to start is problem with decrease power, sometimes freezing
iemwatiem said:
Hi i i am from UK i ordered mine from ebay. is a Korea variant and so far so good , only few issues i wont say its an issue .
1. dual clock on the lock screen showing UK time and Korea Time
2. some Korean bloatware i can remove or disable .
except this the phone is awesome . the sound oh my god , its amazing . everything else about this phone i loving so far.
Click to expand...
Click to collapse
Dual clock can be removed easily. Check my post about it: http://forum.xda-developers.com/v20/help/lock-screen-dual-clock-removal-t3483984
​
pocinas said:
Which exacly do you have model?
i bought H990DS and to start is p miroblem with decrease power, sometimes freezing
Click to expand...
Click to collapse
I bought the F800L Korean variant. From eBay. I am using till now . No problem .I am loving it. Thanks
Some news?
Something new in 2017? Same for me, looking for an easy way to import an international version to Munich, Germany. (one of the last ones with a changeable battery; and the new Android 7). Only Ebay? Thanks guys.
I heard that, V20 is difficult to get it in Germany. Even though, if I get it from eBay. Do you think will I get my warranty repair in Germany?
Hat jemand Erfahrung mit dem zweiten SIM-Slot? Fliege nach Korea, habe bereits eine koreanische SIM. Muss ich diese in Slot eins stecken, die Hotline sagte so etwas, eingeschränkte Fähigkeiten von Slot 2. Oder reicht es Slot 1 zu deaktivieren? Danke [emoji6]
Gesendet von meinem LG-H990 mit Tapatalk
im in uk , have H990DS ebay import , all fine bar lack of updates lol no issues that i can see non root all stock
dgattenb said:
im in uk , have H990DS ebay import , all fine bar lack of updates lol no issues that i can see non root all stock
Click to expand...
Click to collapse
My question had been a different one [emoji6], see Google translate [emoji111]
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Where can i find battery? Please help.

Hello friends, my friend have a mi note 2 but battery is swollen, im tryed to check Google but i didn't find any battery. Anyone know any way for buy a battery? Thanks for help.
Sure the phone is under warranty. I would send it to the seller to have it repaired.
Sent from my Mi Note 2 using Tapatalk
Actualy it's best way but phone manufactured by china and didn't join my country and ppl buy from illegal thi phone. Yes have warrantry but in china because of that my friend can't fix the problem with under warranty. And i can't find a battery lol
Whatever, my friend sold the phone... Best fix for everyone...
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