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Hello,
Lately I have been unable to send or receive text messages that contain pictures or videos. The error message is always the same "National access coverage not available."
I called Verizon, on Thursday of last week (1-13), and the technician was unable to figure out the problem. He escalated it to the next level and said that someone would be contacting me in a day or 2. Well it's now Wednesday (1-19) of the following week and so far, nothing!
Has anyone else run into this problem? If so, what's the fix? Any help would be appreciated, especially since Verizon has been no help at all!
I'm using a Moto Droid2 ver, 2.3.2 Rooted and OC'd @ 2.25Ghz
Thanks,
Scott
Dial *228 and update your PRL.
silverfang77 said:
Dial *228 and update your PRL.
Click to expand...
Click to collapse
Thanks for the reply.
Unfortunately, it didn't work. I updated it waited the 15 minutes. When it didn't work I rebooted the phone figuring maybe it needed to be refreshed or something, (long time windows tech, reboot fixes everything!) but still nothing. Just that same message.
I get the exact same error when sending or receiving MMS 50 percent of the time with the first initial try... *228 does not fix this.. verizon cannot fix it either...
OK, got tired of waiting for Verizon to call back. On the phone with 2nd tier support now for about the last hour, so far nothing.
Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.
OK, got finished with the Verizon tech, who was very helpful, but we still could not resolve the issue.
She removed and reloaded my data from the server, switched me to another IP address and did a few other behind the scenes things but nothing worked. She suggested doing the factory reset, but I'm ready to give up troubleshooting this issue yet. If all else fails, then I guess I will have no other option.
Since sending MM text's in not a huge part of what I use my phone for, I may just wait for the next release of the software and hope that fixes it.
In the mean time I'll just keep playing with settings and searching Google and the message boards in the hope that someone can come up with a fix that doesn't involve having to wipe it.
rtfield said:
Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.
Click to expand...
Click to collapse
I used to use that app, but removed it long before this started happening. I wonder if it left behind some orphan files that are somehow in there wreaking havoc?
Since the problem still existed even running the phone in safe mode, I would think that would not be the case, but anythings possible.
my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through
1250x said:
my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through
Click to expand...
Click to collapse
That's the thing. Since so many people are having the same or similar issue, I just find it hard to believe it's not something on Verizon's side or with their software. This many people screwing up their phone's in the exact same way all around the same time just seem a little suspect to me.
Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.
rtfield said:
Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.
Click to expand...
Click to collapse
Yeah, I guess I'm going to have to try something. I want to make a nandroid backup first just to be safe and then I'll give it a shot.
Thanks.
This is great!
So, I just finished the factory reset (which DID fix the problem) and was starting to configure all my custom settings when the Verizon tech I spoke with called me back. She said that she had just spoken to Motorola and they said it was a known problem with their phones! They are not sure what it is yet, but they are working on it. In the mean time, the only thing they can suggest is to reset the phone as a work around!
I asked the Verizon tech if there was any kind of documentation about this that she could send me, but of course there isn't. And there's also nothing on the Motorola site about the error either, at least nothing I could find.
While it doesn't make the situation go away, it does make me feel better knowing what the root of the problem is, sort of. Only problem is, there is no guarantee that it won't happen again.
i turn airplane mode on then off... works for me
Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App
S.Meezy said:
i turn airplane mode on then off... works for me
Click to expand...
Click to collapse
Yes, I had heard that worked for some people, and I did try that but it still didn't work. Even so, that would only be a work around and not really fixing the issue.
V.A.T.Juice said:
Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App
Click to expand...
Click to collapse
Interesting, since I did the factory rest I haven't had a problem. If it happens again, I'll be sure to check that.
The minute I turn on my 3g any normal voice calls made from my phone gets disconnected within a second.
If I switch to Wifi / 2g the issue is solved!
I have tried Settings - Call Settings - Additional settings - Caller ID but the option of caller id itself is unselectable!! I have read many people saying to select caller ID and set network default fixing the problem but on my phone it is unselectable!
Please advice on how I can fix this problem! Thank you
Facing exactly the same probelm
Dark Prince X said:
The minute I turn on my 3g any normal voice calls made from my phone gets disconnected within a second.
If I switch to Wifi / 2g the issue is solved!
I have tried Settings - Call Settings - Additional settings - Caller ID but the option of caller id itself is unselectable!! I have read many people saying to select caller ID and set network default fixing the problem but on my phone it is unselectable!
Please advice on how I can fix this problem! Thank you
Click to expand...
Click to collapse
Even i am facing exactly the same problem. Any help to fix this would be greatly appreciated. I think this has started after updating the software.
Dark Prince - Did you too update the software from 2.1 to 2.2 before this problem started?
Any relief for this problem pls?
Sent from my MB525 using xda app-developers app
Not solved.
mrsukesh said:
Even i am facing exactly the same problem. Any help to fix this would be greatly appreciated. I think this has started after updating the software.
Dark Prince - Did you too update the software from 2.1 to 2.2 before this problem started?
Click to expand...
Click to collapse
No I am running stock 2.3.6 and havent done any updates since I got my phone 6 months back! The problem is still not resolved!
I beleive it is a problem with my carrier Airtel as they say that there is 3g upgradation going on in my area. But I still face this problem all around Bangalore!! I cant understand what is the major cause of this problem! I have used my sim in my friends Sony Ericsson Arc and there is no issue whatsoever! Im still waiting for a solution. Please lemme know if you find anything as well! Tx
I don't think its a problem with airtel because I'm facing this problem with vodafone, I m facing the same problem with airtel sim also in the same handset however same sims are working fine with other handsets.
Initially vodafone told it might be a problem in their network but after checking they confirmed that there is no issue with their network.
I feel its an issue with phone itself but know its related to hardware or software. Factory reset also didn't work, tried all possible ways that I could think of including replacing sim but no lucktill now.
I took phone to motorola service too, all they could suggest was to replace sim and factory reset which I've already done, only solution left is to give the phone for checking and they need 2 days to check if any fault is there.
Did your phone always had this problem or started recently? Do u remember making any settings in phone before this problem started?
Sent from my MB525 using xda app-developers app
This problem was recent.
mrsukesh said:
I don't think its a problem with airtel because I'm facing this problem with vodafone, I m facing the same problem with airtel sim also in the same handset however same sims are working fine with other handsets.
Initially vodafone told it might be a problem in their network but after checking they confirmed that there is no issue with their network.
I feel its an issue with phone itself but know its related to hardware or software. Factory reset also didn't work, tried all possible ways that I could think of including replacing sim but no lucktill now.
I took phone to motorola service too, all they could suggest was to replace sim and factory reset which I've already done, only solution left is to give the phone for checking and they need 2 days to check if any fault is there.
Did your phone always had this problem or started recently? Do u remember making any settings in phone before this problem started?
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.
Additional info
Dark Prince X said:
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.
Click to expand...
Click to collapse
I also want to state that when my 3g was on before the issue began it used to be displayed as H - meaning high speed internet. Since the day I ve been facing this problem the H symbol changes to 3G - once this transition takes place immediately call gets dropped. I ve never seen the 3G being displayed before the problem.
Question: Does the 3G have to be switched off automatically once a call is made? Like for eg. if you re connected on wifi, even when you are in a call the wifi is still on and active in the background.
Is the 3G supposed to switch off automatically once a call is made just like it does when in 2g??
Some of the things I remember which happened before this problem started are:
1) I updated the firmware.
2) I kept a heavy bag on my phone by mistake.
3) I changed the phone's battery, I'm now using the an extended battery bought from eBay.
4) I changed the screen guard, using a matte finish guard now. (wondering if the solvents that they use while fixing the screen guard have any impact on this)
5) I started using the application Team Viewer a lot to operate my home laptop from office.
I've mentioned everything that I could think of, is any of this matching with you?
Its was a very good handset till this problem started, I don't want to buy a new phone just to fix this problem.
One more thing I observed is that this problem has increased over time, initially when this came to my notice 50% of the calls got cut while using 3g, but now all calls are dropped while using 3g.
The calls - both incoming and outgoing are working fine even if 3g is on but no data is being transfered. Once the call is connected 3g works fine. The problem is only in starting/initiating the call while 3g data transfer is happening once the call is connected 3g is fine.
Regarding my usage:
I've been using this phone very roughly from past one n half year, I use it regularly to download using both wi fi n 3g, I listen to music everyday using bluetooth n also watch many movies on my phone itself.
In short usage is very high n rough.
Could it be a wear n tear damage because of this?
Pls let me know if any of the mentioned points match with you which will help us locate the reason for the problem.
Sent from my MB525 using xda app-developers app
No matches!
Dark Prince X said:
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.
Click to expand...
Click to collapse
mrsukesh said:
Some of the things I remember which happened before this problem started are:
1) I updated the firmware.
2) I kept a heavy bag on my phone by mistake.
3) I changed the phone's battery, I'm now using the an extended battery bought from eBay.
4) I changed the screen guard, using a matte finish guard now. (wondering if the solvents that they use while fixing the screen guard have any impact on this)
5) I started using the application Team Viewer a lot to operate my home laptop from office.
I've mentioned everything that I could think of, is any of this matching with you?
Its was a very good handset till this problem started, I don't want to buy a new phone just to fix this problem.
One more thing I observed is that this problem has increased over time, initially when this came to my notice 50% of the calls got cut while using 3g, but now all calls are dropped while using 3g.
The calls - both incoming and outgoing are working fine even if 3g is on but no data is being transfered. Once the call is connected 3g works fine. The problem is only in starting/initiating the call while 3g data transfer is happening once the call is connected 3g is fine.
Regarding my usage:
I've been using this phone very roughly from past one n half year, I use it regularly to download using both wi fi n 3g, I listen to music everyday using bluetooth n also watch many movies on my phone itself.
In short usage is very high n rough.
Could it be a wear n tear damage because of this?
Pls let me know if any of the mentioned points match with you which will help us locate the reason for the problem.
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
Well Sry but nothing in common! For me since the beginning of the problem, 100% of the calls are getting dropped! its been a month now. Do you face this problem in a specific area or all over town? Ive searched a lotta forums for an answer but to no avail! I dont know if rooting the phone will help!?!?! but that is my next step. Did you try going to Settings<Wifi and Networks<Mobile networks and selecting 3G only? FOr me the problem persists but i guess you should try this.
Hmm, problem is all over the town.
I've also selected 3g only in settings.
Even I'm thinking of rooting my phone but I'm afraid I'll brick my phone.
How are you planning to root your phone?
Sent from my MB525 using xda app-developers app
I guess we have 2 probs in common!
mrsukesh said:
Hmm, problem is all over the town.
I've also selected 3g only in settings.
Even I'm thinking of rooting my phone but I'm afraid I'll brick my phone.
How are you planning to root your phone?
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
I ve posted on a forum for rooting advice as well! Still confused on which procedure to follow. The cm10 JB from Quarx sounds promising but only for defy MB525! Lucky you. I still have to wait for the MB526 which is not yet stable!
Thanks, can you pls provide the link to the page where step by step rooting instructions have been provided..
Do let me know if you come across any solution or workaround for this problem, I'll also update you if I get any..
Sent from my MB525 using xda app-developers app
Root
mrsukesh said:
Thanks, can you pls provide the link to the page where step by step rooting instructions have been provided..
Do let me know if you come across any solution or workaround for this problem, I'll also update you if I get any..
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1768702
This link seems to be the best method based on comments but I dont know how to.
Phone given for Service!
Dark Prince X said:
http://forum.xda-developers.com/showthread.php?t=1768702
This link seems to be the best method based on comments but I dont know how to.
Click to expand...
Click to collapse
Ive given my phone for service today. Hope I ll get my phone fixed!
Great, let me know if its fixed. I'll also get it done.
Rooting seems to be complicated, didn't do it as I'm afraid of briking my phone.
Sent from my MB525 using xda app-developers app
Still in service
mrsukesh said:
Great, let me know if its fixed. I'll also get it done.
Rooting seems to be complicated, didn't do it as I'm afraid of briking my phone.
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
I gave my phone for service yest and I am expecting it tomorrow in the evening. Will Keep you posted on the update.
Same problem
I am EXACTLY facing the same problem. I have an AirTel sim and I don't remember from this problem got started. I tried restoring factory setting, flashing the phone in authorized service center and nothing helped. I was about to install custom ROM and just read this thread in the forum. I will wait for some more time to see if any of you is lucky enough to find a solution for it.
As a temporary workaround, I have changed the GPRS to 2G and its working now. In 3G, if I try making calls, the data connectivity will not be cancelled, but in 2G, as soon as you hit the green button, the data will be cancelled.
Please reply if you find any solution for it. Thank you!
Solved!
Noob-New said:
I am EXACTLY facing the same problem. I have an AirTel sim and I don't remember from this problem got started. I tried restoring factory setting, flashing the phone in authorized service center and nothing helped. I was about to install custom ROM and just read this thread in the forum. I will wait for some more time to see if any of you is lucky enough to find a solution for it.
As a temporary workaround, I have changed the GPRS to 2G and its working now. In 3G, if I try making calls, the data connectivity will not be cancelled, but in 2G, as soon as you hit the green button, the data will be cancelled.
Please reply if you find any solution for it. Thank you!
Click to expand...
Click to collapse
Please call me at 09900567837 . I ve found the issue to the problem!
Please find if anything in common
Dark Prince X said:
Please call me at 09900567837 . I ve found the issue to the problem!
Click to expand...
Click to collapse
1) Does anyone of you NOT use motoblur Account????
2) Does anyone of you NOT use google account in your phone?
I think the solution lies in the questions above. If you use either one, the problem will persist. Try to factory reset your phone and skip log in Motoblur and Skip google account sync. The problem should be solved.
No luck
As suggested by you, I did a factory reset and tried making call without adding Google account and it didn't workout. I had the same problem. I even tried adding another Google account (after wiping data) and same problem. I lost hope
I am gonna use my mobile with 2G only till someone finds a permanent solution.
Thanks for your help!
Hi all,
Regular reader but hardly ever post!
I have a Galaxy S4 (GT-I9505) - with Android 4.4.2. Unrooted.
Purchased and used in Singapore on the Starhub network since around October 2013. Everything was working fine until approx Feb or March when the latest Android version, 4.4.2 got rolled out.
Ever since then I am experiencing regular disconnections from the network. But the phone does not re-connect back to the network again, the only fix is to restart the phone.
These disconnections are often once or twice a day, and are very frustrating because if I don't notice it, I may be off the network for hours before noticing it - and are therefore missing out on calls emails etc etc.
This only happened after the Android 4.4.2 got rolled out, so I am pretty confident this is the cause of the problem.
What I tried myself to fix:
- restore APN's back to default state
- Factory reset (both via settings, and via boot screen)
What I have been able to narrow down troubleshooting, is:
- Disconnects seem to only happen when Network Mode is "LTE/WCDMA/GSM (auto connect)"
- If I use network mode "WCDMA/GSM (auto connect)" the disconnections have not happened (yet!)
- When the disconnection does happen in the first mode, I cannot manually change the network mode. The radio buttons are greyed out, and if I try to select "WCDMA/GSM auto connect" the request times out (I forget the exact message - it does respond to the tap but then nothing happens)
So it seems to me this is some sort of software bug/fault introduced with Android 4.4.2 that affects 4G connections.
After that, I have taken it to Samsung for warranty service. I have now had 4 visits to them and they have not been able to fix it yet. This is what they have done so far:
- First visit - factory reset (despite telling them I already did that) - did not fix
- Second visit - checked hardware and replaced mainboard. Did not fix.
- Third visit - checked hardware again and factory reset again. Did not fix.
- Fourth visit - who knows. I think same as visit three but done via a Service Manager instead of staff, Did not fix.
When I first called them back in Feb or March, they said it was a "known Issue' and sugegsted to "wait for a patch". However since visiting them, they said the known issue was only with Note 3's (not with S4's) and replacing the mainboard on the Note 3's fixed the problem. In my case replacing the mainboard - twice - has not fixed it.
I'm getting very annoyed with Samsung who seem to just be trying the same thing each time and are not fixing it. Staying in 3G only mode is a workaround but not an acceptable solution.
Now they've asked me to take if back again - for a 5th time.
Beginning to wish I had never bought the S4, or at least never got Android 4.4.2.
So I thought I would turn to here for help instead, I think you guys and gals probably know more than the Samsung service staff!
Any suggestions?
By the way, I don't run any memory/battery saver apps. I do run one data usage monitoring app that I thought perhaps was conflicting, so I tried not installing it after one of the resets, but the problem continued.
Chikara71 said:
Any suggestions?
Click to expand...
Click to collapse
you CAN try other modem flash, but be careful with your warranty.
I do not know about the warranty conditions in your country, but in EU normally 3 unsuccessful repairs = phone refund or replacement.
I would try reflashing stock file or just flash a different modem
Hello, just like you i have been reading the post but never posting because i just came here to learn, nothing to share from this side...sorry.
But i am having the same problem as you. I bought my phone in Switzerland on march 2013 but i live in Uruguay. I was just thrilled with my s4 until the 4.4.2 update came out. My connection keeps on crashing and it doesnt matter if its on 4g or 3g just make me miserable all day. Only the two of us is having this type of problem??
I believe is some kind of issue with the new bootloader i just updated with a patched rom that came for Germany last week (the one with kids mode) the phone work fine for a hours and then crashes, so this update didnt work. I have also flashed very differents official roms and modems but nothin seem to affect the problem.
I have another problem even though my s4 is 4g i cant connect to 4g network, every configuration is fine i just cant connect, any thougths??
Thank you very much.
Sorry for my english.
Dial *#1234# and paste here what appears.
Joku1981 said:
Dial *#1234# and paste here what appears.
Click to expand...
Click to collapse
AP: I9505XXUFNBE
CP: I9505XXUFNBE
CSC: I9505OLBFNB3
I should add, I took it in *again* to Samsung, to the Service Manager. Said they would replace the antenna and try that, which they did.
Still have the same problem though.
Not sure who to believe, Samsung are starting to run out of ideas and starting to say it may be a network issue. But if the network is down, then the phone should automatically reconnect once the network is back available again. And it doesn't.
I'm convinced it's a bug introduced with KitKat, as the problem only started then, but of course I cannot prove it...
felgrab said:
Hello, just like you i have been reading the post but never posting because i just came here to learn, nothing to share from this side...sorry.
But i am having the same problem as you. I bought my phone in Switzerland on march 2013 but i live in Uruguay. I was just thrilled with my s4 until the 4.4.2 update came out. My connection keeps on crashing and it doesnt matter if its on 4g or 3g just make me miserable all day. Only the two of us is having this type of problem??
I believe is some kind of issue with the new bootloader i just updated with a patched rom that came for Germany last week (the one with kids mode) the phone work fine for a hours and then crashes, so this update didnt work. I have also flashed very differents official roms and modems but nothin seem to affect the problem.
I have another problem even though my s4 is 4g i cant connect to 4g network, every configuration is fine i just cant connect, any thougths??
Thank you very much.
Sorry for my english.
Click to expand...
Click to collapse
Sounds very similar to my problem, that it just started with Kitkat only. I'm sure it can't be just us two having this problem! I don't have anything special or different installed on my phone, and it's too suspicious that it was working fine, 100% perfectly until the KitKat software came out...
Joku1981 said:
Dial *#1234# and paste here what appears.
Click to expand...
Click to collapse
AP: I9505XXUGNE5
CP: I9505XXUGNE5
CSC: I9505OXAGNE5
Thank you so much for giving us a hand!!
Chikara71:
I know it just cant be the two of us from such diferent places in the world but, i just cant find any similar in any post or google. It has been almost 3 months from the update an me using another phone...
Well I thought I would post again to close the loop.
After Samsung tried 5 times to fix my phone, checking hardware and trying to reinstall the OS with no luck, they suggested I try replacing my SIM card.
Surprise surprise, it has fixed the problem with no recurrence yet after a week so far.
I still don't understand how the sim card could be the problem, especially as my phone was working perfectly right up to the Kitkat software update. All I can assume is somehow KitKat either had an incompatibility with my simcard (maybe the new sim is technically slightly different?) or maybe KitKat somehow changed something on the simcard, if that's even possible.
Interestingly, I did contact my telco first, and they told me to contact Samsung. As it turned out, the fix was in the control of the telcom right from day one.
Anyway, so far the problem is resolved, so I thought I would post this here to help anyone that may have this problem.
Hey, so 9 months ago I had the same issue that probably has a different cause now. Back then, I used to get the emergency calls only error and my efs was corrupted because of flashing CM13). I fixed it by restoring the nv_data backup I took. Now, I get the same **** all over again, except this time; I DID ABSOLUTELY NOTHING. NADA. ZILCH. The phone went off on it's own, along with the very ability that classified it as a phone.
The IMEI number hasn't changed at all. I mean why would it, I did nothing that could cause this. Flashing new roms doesn't fix this, and neither does that mystical voodoo **** (reinserting the sim-card so many times that you see gold contacts in your sleep). Oh, and I lost the SD card with the original backups on it.
Whenever I try to connect to a carrier by the network operators screen, it just times out. So is there anyway I can fix this? Or at least PINPOINT the problem so I can fix it?
Oh, and there's a thing going with the IR blaster too. It's dead. How would I go about changing the blaster out? It doesn't seem openable like the S4 I had was (metal frame).
Bump
bump once again
Oh come on, nobody has a clue?
Hi @Peontikos_Desmos, actually I have the same problem as you. I have a Korean note 4 n916k and since 1 month I have this strange problem too. I tried everything I know, reflashing original roms from Samsung(android 5.0.1, 5.1.1, 6.0.1), many custom roms ..., ... No way, no solution. The only thing that I tried to make my phone working as phone is just put the network mode in setting to 2G, not 3G, nor 4G, just 2G. With 2G only as network mode, the emergency calls only disappeared BUT now I can't connect to 3G and 4G anymore. Please please help us guys.
Sent from my SM-N920C using XDA Free mobile app
so this is the second S7e and second SIM that I have been having this issue with. The phone will lose connection to the mobile network and the ONLY way to recover is to reboot phone. Reset Network Settings doesn't do anything. Toggle airplane mode doesn't do anything. Search for Network Operators doesn't do anything. I have a third phone on the way - but has anyone around here heard of or experienced similar? Am I missing something that I should be doing to correct this?
Thanks in advance
I too have this problem. Got a replacement refurbished phone under warranty and the phone has this problem
krishelnino said:
I too have this problem. Got a replacement refurbished phone under warranty and the phone has this problem
Click to expand...
Click to collapse
Did you pay the $20? I didnt want to pay the 20 so i sent the device to samsung. Should get it back friday or monday. The issue is definitely phone related. Im using a verizon s7 now and no issues like that arose. I even tried new sim.. My father is having same issue t-mobile s7 edge
Yes i had to pay 20. And it's disappointing I am having this issue with the replacement phone. I am having this problem on the U firmware as well.
Sent from my SM-G935U using Tapatalk
I've suffered the same issue from time-to-time and just do a restart....annoying as hell to be honest
Are you guys always in the same location when this is happening or is it just whenever and wherever? Or is it happening a one certain place where cell signal isn't that great? I had this same issue BUT only in my house so I had to get a network range extender from t-mobile to use at home.
This happens to me all the time. It's so annoying. At work, in the car, at home--it doesn't matter where I am. Have reset firmware multiple times and even rolled back once too. I think it has to do with the latest software because I never had this issue before the Fall/Winter. Hopefully Nougat fixes this!
Quickvic30 said:
Are you guys always in the same location when this is happening or is it just whenever and wherever? Or is it happening a one certain place where cell signal isn't that great? I had this same issue BUT only in my house so I had to get a network range extender from t-mobile to use at home.
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I happens randomly in different places. For me i lose complete signal, and then only get back signal without data. I have to restart when this happens to get back data. Annoying as hell !
frappe33 said:
so this is the second S7e and second SIM that I have been having this issue with. The phone will lose connection to the mobile network and the ONLY way to recover is to reboot phone. Reset Network Settings doesn't do anything. Toggle airplane mode doesn't do anything. Search for Network Operators doesn't do anything. I have a third phone on the way - but has anyone around here heard of or experienced similar? Am I missing something that I should be doing to correct this?
Thanks in advance
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I am having the same problem, this will be my 3rd phone 4th sim. I wish I knew how to fix it
I would try flashing different radios/modems, its worth a shot. Maybe try flashing the "U" firmware radios.
Nougat will fix it
My wife and I had the same issue on our tmobile s7 edge ... we got the 7.0 beta and now the issue is gone .... I bet it's radio and software related ... 7.0 will be out by the end of the month hope that helps...
I had this issue with my phone, and it was a huge pain. The biggest concern: I didn't know when my phone was off network (voice, data, etc.). The fix, for me, was simple: a new SIM card.
You may have an issue from a rejected permission on an app.
Had the same issue before but I did a hard reset and realised that I changed permissions on an app that wasn't written for 6.1.
ronstopable12 said:
My wife and I had the same issue on our tmobile s7 edge ... we got the 7.0 beta and now the issue is gone .... I bet it's radio and software related ... 7.0 will be out by the end of the month hope that helps...
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I hope so! Been waiting for that before I try anything drastic, even though this issue is a huge pain in the ass. I'm glad others have come out of hiding to express their concerns with it as well. I thought I was the only one for the longest time having this issue.
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jimfun said:
I had this issue with my phone, and it was a huge pain. The biggest concern: I didn't know when my phone was off network (voice, data, etc.). The fix, for me, was simple: a new SIM card.
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Many of us have tried new SIM cards, but it's worth a shot if it's still not working consistently after Nougat is released.
---------- Post added at 02:22 PM ---------- Previous post was at 02:20 PM ----------
geeserver said:
You may have an issue from a rejected permission on an app.
Had the same issue before but I did a hard reset and realised that I changed permissions on an app that wasn't written for 6.1.
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My and my friend's phones are both running pure 100% OEM Tmo stock without any apps disabled or touched at all and we have this issue and have done multiple resets. Pretty sure it's an actual hardware defect, or hopefully just a software one with the modem/radio.
krishelnino said:
Yes i had to pay 20. And it's disappointing I am having this issue with the replacement phone. I am having this problem on the U firmware as well.
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I was thinking about going that route. But I wasnt sure what condition the phone would be. How was you condition?
I sent mine to samsung and the things they replaced is the Coaxle cable "antenna" replaced 3 of them. I have been using the s7 from verizon on the U firmware so havent seen if it is fixed.
4ringsa6 said:
I was thinking about going that route. But I wasnt sure what condition the phone would be. How was you condition?
I sent mine to samsung and the things they replaced is the Coaxle cable "antenna" replaced 3 of them. I have been using the s7 from verizon on the U firmware so havent seen if it is fixed.
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I received a refurb. Other than this problem, the phone is alright. I noticed this problem on receiving the phone it was running on T firmware. Then I switched to U firmware and radio but no difference. I called customer support yesterday, they said to go to a retail store to get the phone replaced. My worry is going through this process again and if I receive a bad device again what to do? After all refurb phones are like playing Russian roulette!
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I just had this start happening on mine... I really wish they would release nougat already. It is ridiculous they won't post an Odin flashable version of the release candidate if it does indeed fix the issue.
I also think its a specific tower configuration that is causing the issue that the radio can not understand. (Maybe 3xCA). Its happening in the same areas every time.
I just started having this problem in the past month. All at once I've been getting BT sometimes turning off, mobile networks failing to reconnect after I visit a no/low signal area (such as after a plane trip when the phone was in airplane mode). I've also seen wifi mode fight my attempts to turn it back on sometimes - toggling itself on and off a couple of times per second until I poke at enough settings to stop it. When BT turns itself off I have trouble turning it back on, sometimes it just goes back on, sometimes it refuses after a number of tries and if I wait an hour it goes back on just fine.
The folks at a BB Samsung kiosk said they could reflash it if I wanted to go that route, but that the nougat release would be out soon so it might be better to just wait for that. Has anyone had a Samsung rep re-image their phone to try to solve this?
flarbear said:
I just started having this problem in the past month. All at once I've been getting BT sometimes turning off, mobile networks failing to reconnect after I visit a no/low signal area (such as after a plane trip when the phone was in airplane mode). I've also seen wifi mode fight my attempts to turn it back on sometimes - toggling itself on and off a couple of times per second until I poke at enough settings to stop it. When BT turns itself off I have trouble turning it back on, sometimes it just goes back on, sometimes it refuses after a number of tries and if I wait an hour it goes back on just fine.
The folks at a BB Samsung kiosk said they could reflash it if I wanted to go that route, but that the nougat release would be out soon so it might be better to just wait for that. Has anyone had a Samsung rep re-image their phone to try to solve this?
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If you were able to fix without a reboot you didn't have the same issue as this.
rocket31337 said:
If you were able to fix without a reboot you didn't have the same issue as this.
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I guess I wasn't clear about that as I have several problems that are probably related, but behave a little differently.
BT dropping - can usually turn it back on, but sometimes it refuses. Usually don't need to reboot to fix this.
Wifi dropping - often have trouble turning it back on and have seen the widget toggle off and on repeatedly by itself. Sometimes have to reboot to fix that.
Mobile Network data (and voice sometimes) dropping - usually have to reboot. I think I may have recovered that once without a reboot, but the other few times it's happened in the past month since it started I have rebooted and that fixed it in all but one of the reboots - one time I rebooted and still had to fiddle with it a bit after the reboot before it came back. That may have been because I played too much with the network settings before the reboot and so had to undo that damage after the reboot. But, definitely rebooting is a fairly reliable step in fixing this problem.
All 3 started happening around the same time which is why I thought it was a software issue (I remember a small update a little over a month ago, but forget the details of it). It's nice to hear that others also have the mobile network problem, but if that is isolated in those cases then maybe I'm not seeing exactly the same problem. But, it is clear that rebooting is almost always required to get my mobile network data back so that again suggests that at least that part is the same as what this thread is discussing.
In looking at the T-Mobile updates page for the S7 Edge I see that the version I have (G935TUVU4APK1) was updated in early November - which tracks when I started having problems, and it includes a fix for "Domestic data roaming improvements", which definitely sounds like they may have played with the radios.
I am so ready for the Nougat update...