Database Users

[Q] Damaged phone, rooted, warranty HELP

Very sorry to post this in such a panic, I have been researching Google and XDA forums for a couple of hours now and just can't find the information I need.
I dropped my phone and broke the proximity sensor. It is making the phone all but unusable. I have the Total Equipment Protection from Verizon, which covers damage, theft, and loss. However, the problem is I have rooted the phone, and I am concerned they will say I have voided the warranty.
I tried doing a hard reset, and it still shows up as rooted. I have downloaded the files to 'restore to stock', but I don't know if that will unroot the device, or not.
I had previously installed Voodoo Rootkeeper when I had rooted it the first time. Now, after doing the hard (factory) reset, I installed Voodoo Rootkeeper from the Play store and it says I have Superuser installed, but I don't see it in my apps list. I am guessing that I just need to reinstall it from the play store because there is a button in Rootkeeper that says, "Google Play".
There's also a button that says "Temp un-root". Will this unroot my phone so that I can return it to the store under warranty?
Is there a way to completely un-root this phone, once it has been rooted?
Just FYI, I did not use the Chinese root. I used the root where you plug your phone in to the USB and use adb to run a program, which then asks you if you want full root or the partial root that you can only access via USB/abd.
I'm sorry if this seems confused... Basically, I want to unroot this phone and return it as quickly and simply as possible. Any help would be greatly appreciated!
Thanks!

Use the LG flash tool to return to stock (detailed somewhere on these forums) and you will become completely unrooted. I've done it before and it does reset the status flag in the settings screen.
Sent from my VS980 4G using XDA Premium 4 mobile app

usefulidiot127 said:
Use the LG flash tool to return to stock (detailed somewhere on these forums) and you will become completely unrooted. I've done it before and it does reset the status flag in the settings screen.
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
THANK YOU! I had hoped it would be that simple. I tried to read through that thread to see if that was the case, but couldn't see anything definitive. I was in a bit of a panic and distracted too, so it's possible I missed it. Hopefully, this thread will get indexed by Google and other people who may have the same problem can see this.
Will try that and report back!
George

This worked great and is VZW specific.
http://forum.xda-developers.com/showthread.php?t=2448960
Broken screen for me and needed an insurance replacement.

Thanks, hard brick?
willyjay said:
This worked great and is VZW specific.
http://forum.xda-developers.com/showthread.php?t=2448960
Broken screen for me and needed an insurance replacement.
Click to expand...
Click to collapse
Do you think I should try that one specifically instead of the generic instructions here:
http://forum.xda-developers.com/showthread.php?t=2432476
?
I didn't know what a TOT file is, so I Googled it and found some warning to be very careful with TOT files because they can hard brick the phone?

Not working
Ah, heck!
I tried the first generic 'restore to stock' from this link:
http://forum.xda-developers.com/showthread.php?t=2432476
and when I get to the step where I click 'ok' to proceed and flash the rom, the program stops and the phone displays a "B100" and then "ROOTED" in red letters!
I'm going to read through all 27 pages of that thread to see if anyone else has had this problem, but in the meantime, does that Verizon specific thread fix this problem, would either of you happen to know?
Thanks!

Total protection is not warranty. You breaking your phone is not a manufacturer defect which warranty covers.
Regardless, neither method cares if it's rooted or not. I have returned more phones than I can count that have been rooted and not once have I had a charge.

gwbyrd said:
Do you think I should try that one specifically instead of the generic instructions here:
http://forum.xda-developers.com/showthread.php?t=2432476
?
I didn't know what a TOT file is, so I Googled it and found some warning to be very careful with TOT files because they can hard brick the phone?
Click to expand...
Click to collapse
The VZW specific method worked perfectly for me....also, shows unrooted in the settings and download mode.
Just make sure to verify the md5 checksum on the tot file.

Verified, flashing the stock tot resets back to pure stock including a reset of the root flag. I used the VZW specific writeup and it went exactly as advertised. Recommend you use that one.

Thanks
06stang said:
Total protection is not warranty. You breaking your phone is not a manufacturer defect which warranty covers.
Regardless, neither method cares if it's rooted or not. I have returned more phones than I can count that have been rooted and not once have I had a charge.
Click to expand...
Click to collapse
Thanks, I was wondering about that! I've never been a Verizon customer before and I've heard stories that made me nervous. You have definitely made me feel a bit more reassured. Of course, I still want to unroot it a) to show myself I can, and b) just to be safe.

gwbyrd said:
Thanks, I was wondering about that! I've never been a Verizon customer before and I've heard stories that made me nervous. You have definitely made me feel a bit more reassured. Of course, I still want to unroot it a) to show myself I can, and b) just to be safe.
Click to expand...
Click to collapse
Can't hurt to do it. When I had my Incredible 1 I asked my buddy about it and he told me when he gets the phone they check for physical damage, check the water damage indicators, plug it in and flash the new software, then test it to send back out. I went through 6 incredibles, 4 incredible 2s, 4 rezounds, and 4 galaxy nexus. All rooted all returned without resetting no charges.
But i can say 100% guaranteed without a doubt your total protection insurance does no care what you do to the phone because it's not a warranty issue anyway. If you return your current device for a new one you're paying the $99 fee anyway. If you send it in as warranty they'll charge you full pop if they see physical damage.

HOORAY!
HOORAY!
I followed the steps at this link: http://forum.xda-developers.com/showthread.php?t=2448960, and it worked!
Thanks again, everyone!

Tired of Waiting for 4.4 OTA

Hi Everyone i got a Quite new Nexus 4.
Im tired of waiting for the OTA and decided to move on to flash in the Factory Images.
As ive been reading on alot of places it says it ruins my warranty. but according to the EU Directives it does not ruin my Hardware Warranty.
So what would you do? would you open the bootloader flash in 4.4 and lock the bootloader. is there anyway the Serviceman can see that only the bootloader been opened if i lock it directly afterwards?
best regards.

Not sure what you mean about the bootloader. Yes u can unlock and lock the bootloader. After you lock it back; no there is not to tell if it was unlocked. If you want to upgrade to 4.4; follow this guide.

badboy47 said:
Not sure what you mean about the bootloader. Yes u can unlock and lock the bootloader. After you lock it back; no there is not to tell if it was unlocked. If you want to upgrade to 4.4; follow this guide.
Click to expand...
Click to collapse
I mean People have had trouble when they have been at a Official Servicecenter.
Apparently the servicecenter said that the customer have had a open bootloader then locked it before going to repair, so the Servicecenter refused to repair the phone.
I dont know if its a myth or not?
so its 100 % secure not damaging any hardware just unlocking the bootloader with nexus toolkit.

Eastliin said:
Hi Everyone i got a Quite new Nexus 4.
Im tired of waiting for the OTA and decided to move on to flash in the Factory Images.
As ive been reading on alot of places it says it ruins my warranty. but according to the EU Directives it does not ruin my Hardware Warranty.
So what would you do? would you open the bootloader flash in 4.4 and lock the bootloader. is there anyway the Serviceman can see that only the bootloader been opened if i lock it directly afterwards?
best regards.
Click to expand...
Click to collapse
I don't know a damn thing about EU Directives. But, I've never heard of google refusing to honor a warranty on a Nexus because the bootloader was unlocked. That's kind of expected on a Nexus, and that's why google makes it so easy to do. It's not like other phones that need to utilize some exploit to do it. There is very little that can go wrong. And it can almost always be fixed by flashing another factory image again.
If it was me, I would have unlocked the bootloader the day I bought it, because unlocking it will wipe your data now. There is no way around that. But if I were you, yes I would unlock it and install whatever you want to. Locking it up again is an option. But if you want to unlock again later, you will have to wipe data, again.

iowabeakster said:
I don't know a damn thing about EU Directives. But, I've never heard of google refusing to honor a warranty on a Nexus because the bootloader was unlocked. That's kind of expected on a Nexus, and that's why google makes it so easy to do. It's not like other phones that need to utilize some exploit to do it. There is very little that can go wrong. And it can almost always be fixed by flashing another factory image again.
If it was me, I would have unlocked the bootloader the day I bought it, because unlocking it will wipe your data now. There is no way around that. But if I were you, yes I would unlock it and install whatever you want to. Locking it up again is an option. But if you want to unlock again later, you will have to wipe data when you unlock in the future.
Click to expand...
Click to collapse
here is a link to the directive im talking about.
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
I do wipes from time to time to keep the phone fresh so thats noo worries at all for me.
so for me its just getting toolkit, open bootloader, flash 4.4 then lock the bootloader no harm done?

Eastliin said:
here is a link to the directive im talking about.
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
I do wipes from time to time to keep the phone fresh so thats noo worries at all for me.
so for me its just getting toolkit, open bootloader, flash 4.4 then lock the bootloader no harm done?
Click to expand...
Click to collapse
I also don't know anything about toolkits, I use linux and adb/fastboot (nerd).
But yes, unlock booloader, flash the new factory images, and relock it again if you want. Like I said, unlocking a Nexus is not some taboo process to google. Simply unlocking it won't void your warranty.
They only way you can void your warranty is abuse (dropping it, getting it wet, etc) , or installing BAD software that causes the hardware to malfunction. If you are installing google's factory images, you have nothing to worry about.

iowabeakster said:
I also don't know anything about toolkits, I use linux and adb/fastboot (nerd).
But yes, unlock booloader, flash the new factory images, and relock it again if you want. Like I said, unlocking a Nexus is not some taboo process to google. Simply unlocking it won't void your warranty.
They only way you can void your warranty is abuse (dropping it, getting it wet, etc) , or installing BAD software that causes the hardware to malfunction. If you are installing google's factory images, you have nothing to worry about.
Click to expand...
Click to collapse
ye i will follow a guide,
i know its ok to unlock bootloader by google, but LG that does the repair in sweden screams NONO haha

Eastliin said:
ye i will follow a guide,
i know its ok to unlock bootloader by google, but LG that does the repair in sweden screams NONO haha
Click to expand...
Click to collapse
actualy google says to unlock,flash and then relock for"security purposes".

opssemnik said:
actualy google says to unlock,flash and then relock for"security purposes".
Click to expand...
Click to collapse
Thats fun haha, you got a link of where they state that?

Eastliin said:
Thats fun haha, you got a link of where they state that?
Click to expand...
Click to collapse
https://developers.google.com/android/nexus/images?hl=pt-BR
"After restoring a factory image,lock the bootloader for security reasons." almost at bottom of page, after all the images. on instructions part.

opssemnik said:
https://developers.google.com/android/nexus/images?hl=pt-BR
"After restoring a factory image,lock the bootloader for security reasons." almost at bottom of page, after all the images. on instructions part.
Click to expand...
Click to collapse
so with that link LG cant screw me at all! when it comes to repairing a phone.
Thx alot!

Eastliin said:
so with that link LG cant screw me at all! when it comes to repairing a phone.
Thx alot!
Click to expand...
Click to collapse
^, they tried to screw with me, but as i know lg here in brasil, i carried a book of "consumers defense code", i showed them the link,and the guy from the service center had to get my n4 and fix for no fee (my screen was broken, and no touch, but the screen broke because of overheating).

problem om my nxl29c900b200

my phone has swap board from nxl29c185b190 to nxl29c900b200
It became the voice of the device Low and store themes is not worked and my huawei id is enter but still not worked
help to fix issue
thanks

Go back to c185b190 with srk tools watch this

Thanks g007
do you have solution to not root my phone?
because this move make the phone out of warranty

hamada28 said:
do you have solution to not root my phone?
because this move make the phone out of warranty
Click to expand...
Click to collapse
If you unlock bootloader the warranty will go but after flashing the firmware the bootloader will be locked again so the warranty will come back
Don't worry do it.

thanks a lot gm 007
i will be try by this way but im scare to lose my warranty
finely
thank you

[Q] Root-unlock bootloader-warranty : some questions before buying

Hi there! I've always been a Samsung user and I'm familiar with chainfire rooting method, Odin, the damn knox and all the tools that people need to achieve the beloved full control of our phones.
Let's go straight to the point: I need to buy a new phone for a friend of mine and the P9 Lite seems the most complete and suitable but I've read that if you unlock the bootloader and root it you obviously loose your warranty. The phone is unrootable by flashing a fresh OS image, but the bootloader will stay unlocked, tripping the useful warraty.
Is there any damn way to revert everything to stock in case there should be the need to send the phone to the customer service?
Thanks for the infos!

exnokiafan said:
Hi there! I've always been a Samsung user and I'm familiar with chainfire rooting method, Odin, the damn knox and all the tools that people need to achieve the beloved full control of our phones.
Let's go straight to the point: I need to buy a new phone for a friend of mine and the P9 Lite seems the most complete and suitable but I've read that if you unlock the bootloader and root it you obviously loose your warranty. The phone is unrootable by flashing a fresh OS image, but the bootloader will stay unlocked, tripping the useful warraty.
Is there any damn way to revert everything to stock in case there should be the need to send the phone to the customer service?
Thanks for the infos!
Click to expand...
Click to collapse
You can relock the bootloader if you reinstall a stock rom and revert to stock recovery, just fyi... Also there have been reports that the warranty is not void if the issue was not caused by a faulty software. Also if you are new to Huawei, be careful. And READ! A lot of people don't read, and mess up their phone...

Instead of making a new thread about the same issues I'll pitch in here too. What is the safest way to root and unroot in case of warranty? LIke the OP I came from the Samsung ecosystem too but I get the feeling if I don't at least ask about Huawei's one I'll probably **** something up.

dariomrk said:
You can relock the bootloader if you reinstall a stock rom and revert to stock recovery, just fyi... Also there have been reports that the warranty is not void if the issue was not caused by a faulty software. Also if you are new to Huawei, be careful. And READ! A lot of people don't read, and mess up their phone...
Click to expand...
Click to collapse
Simply flashing stock rom will lock bootloader but Huawei have your data of unlocking bootloader.

undercontr said:
Simply flashing stock rom will lock bootloader but Huawei have your data of unlocking bootloader.
Click to expand...
Click to collapse
That way you could say that when i get the code, i void my warranty without actually unlocking the bootloader...

dariomrk said:
That way you could say that when i get the code, i void my warranty without actually unlocking the bootloader...
Click to expand...
Click to collapse
Huawei says they "could" apply fee on unlocked phones. Maybe relocking it restores warranty? I tried to ask them but damn Chinese they don't reply.

They could, but the chance of that happening is really low, especially if your device is 100% bricked, and it needs a motherboard swap

dariomrk said:
They could, but the chance of that happening is really low, especially if your device is 100% bricked, and it needs a motherboard swap
Click to expand...
Click to collapse
If it's hardbricked and bootloader is unlocked and the problem is not related to bootloader or a process you made that requires unlocked bootloader, I think they won't fee you because it has nothing to do with bootloader. But of course a company will always choose cheaper way. If a phone goes download mode or fastboot mode it's already saved anyway.

undercontr said:
If it's hardbricked and bootloader is unlocked and the problem is not related to bootloader or a process you made that requires unlocked bootloader, I think they won't charge you
Click to expand...
Click to collapse
Exactly

undercontr said:
If a phone goes download mode or fastboot mode it's already saved anyway.
Click to expand...
Click to collapse
I wish... I can't seem to be able to save mine, even though it shows up on fastboot on the pc. The phone itself won't turn on at all. I can't seem to lock the bootloader either, anything I flash now seems to have no effect. I just hope the Huawei service fixes it.

Makishima said:
I wish... I can't seem to be able to save mine, even though it shows up on fastboot on the pc. The phone itself won't turn on at all. I can't seem to lock the bootloader either, anything I flash now seems to have no effect. I just hope the Huawei service fixes it.
Click to expand...
Click to collapse
If you have access to fastboot mode, you can flash anything. You dont have to flash an img permenantly if you want to save your phone. Use
Code:
fastboot boot boot.img
you can boot your recovery without rooting your phone. You can even open your custom recovery and flash your system.img or stock boot.img.

undercontr said:
If you have access to fastboot mode, you can flash anything. You dont have to flash an img permenantly if you want to save your phone. Use
Code:
fastboot boot boot.img
you can boot your recovery without rooting your phone. You can even open your custom recovery and flash your system.img or stock boot.img.
Click to expand...
Click to collapse
I tried fastboot flash boot boot.img (and similarly, recovery.img, system.img, any partition I could flash, multiple times with multiple files) but the phone did not boot at all. Not even into the bootloader nor recovery. It was completely unresponsive. Now the phone is not in my hands so any suggestion is too late...

Relock, back to stock for warranty. Touchscreen malfunctioning

Relock, back to stock for warranty. Touchscreen malfunctioning
Hi, I unlocked my bootloader and have TWRP installed. I really need a dumbed down explanation on how to restore everything to get a warranty repair. I cannot use the touchscreen, I was talking on my phone and wiped sweat off the screen and for days now I cannot use the phone. I can't even use TWRP. I think the digitizer is broken.
What is the process I need to follow? I read a post about it, but it kind of leaves me lost.
https://forum.xda-developers.com/axon-7/how-to/newbies-guide-to-unlocking-rooting-axon-t3496234
It says wipe the device using TWRP, but I can't click anything with my fingers.