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I had a unique problem that is now solved and I wanted to share my experience in case anyone else can benefit from it. I was unable to access any Google services over 3G cellular internet, but over WiFi it worked just fine.
I was also able to browse the web over cellular. My EVO is NAND unlocked and been running Fresh's ROM and also CyanogenMod.
Since I first noticed this with Android Market I tried clearing data for it and that didn't work. I also noticed Google Voice couldn't send/receive messages, so tried that as well and could not reinstall as AM wasn't working.
I restored a backup I had made days earlier and had the same results. I tried clearing cache/dalvik cache/etc. still no joy. I tried installing fresh after clearing data/cache/etc. etc. and it still did not change anything.
Finally I called Sprint and they instructed me to do the following:
Enter ##3282## into the phone keypad, select Edit.
Enter a password the tech gave me.
Go to Data -> Press Menu -> Press "Restore". Allow the phone to reboot.
It will go through a lot of different things -- ie: PRL update, firmware update, resetting your "profile" (in settings/update), etc.
It did not work after all of these things so he said he would reset all the "stuff on their end" and after he was finished it worked. I asked and he assured me it had nothing to do with any configuration on my phone. When I asked him to describe what it was he did to fix it, he said he "switched the provider/internet signature" which is on their end. This finally resolved the issue.
So, if you have these same exact symptoms -- you may benefit calling Sprint FIRST before wasting your time trying all those things that I did.
The problem that I am having is GTalk will hang at trying to connect for a very lengthy time. It works over WiFi just fine but over 3G or 4G it's sporadic. And when GTalk isn't connecting the market won't be able to complete a download either.
If it persists I'll give Sprint a call.
mytouchglast said:
The problem that I am having is GTalk will hang at trying to connect for a very lengthy time. It works over WiFi just fine but over 3G or 4G it's sporadic. And when GTalk isn't connecting the market won't be able to complete a download either.
If it persists I'll give Sprint a call.
Click to expand...
Click to collapse
Well... you can certainly try and troubleshoot via your phone. Steps I tried with mine:
- Restarting the phone (lol)
- Clearing specific app data (settings -> applications)
- Reinstalling apps (couldn't do this because related to Market and did not have APKs)
- Clearing Dalvik cache/cache
- Clearing app data
- Restoring a previous backup
- Wiping and reinstalling the ROM
- Trying a different ROM or ROM version
I'm sure there's another one or two but a Sprint call doesn't typically cause you to lose any data on your phone. Hope you get your issue resolved.
I've been having this issue sporadically ever since I switched from the Hero to the Evo about two weeks ago, and it's very frustrating! After trying to sign in to google talk (or cancelling and redownloading an app download) 10-20 times... it usually starts to work. Connecting to a wifi network always resolves the issue immediately.
I called sprint, and after trying most of the steps you have posted, the best they could do is ask me to call google at 650-253-0000, which I will try later.
I mentioned the "switch the provider/internet signature" idea to the initial rep that I spoke to as well as the "escalation rep" I was transferred to, and they had no idea what I was talking about
aikeru , have you experienced the problem again since Sprint's "fix" was applied?
xellus said:
I've been having this issue sporadically ever since I switched from the Hero to the Evo about two weeks ago, and it's very frustrating! After trying to sign in to google talk (or cancelling and redownloading an app download) 10-20 times... it usually starts to work. Connecting to a wifi network always resolves the issue immediately.
I called sprint, and after trying most of the steps you have posted, the best they could do is ask me to call google at 650-253-0000, which I will try later.
I mentioned the "switch the provider/internet signature" idea to the initial rep that I spoke to as well as the "escalation rep" I was transferred to, and they had no idea what I was talking about
aikeru , have you experienced the problem again since Sprint's "fix" was applied?
Click to expand...
Click to collapse
Hmmmm... I haven't experienced the problem anymore. That does sound frustrating. I got the rep to clarify more than once that it was a fix on their end and not on my phone. It's odd, but it's specifically Google services that I had problems with (ie: market, voice, talk, etc.) and not internet and they worked fine over WiFi.
You may just have to keep trying with someone else who is a little "smarter" or follow through the script until they get to that point. I wish I knew more technical details but that is all I recall them saying, really.
I'm having the exact same issue as the first poster. I can't connect to Google services when using 3g. WiFi and 4g works fine. This started after I did a nandroid restore yesterday. I did another nandroid restore of an older know good backup and it did the same thing. I called Sprint and they said they did a reset on my phone and still the same thing. The tech also said she had another caller just before me with the same issue that they were not able to fix.
I'm am still using the stock HTC Rom (3.29) with it rooted with Unrevoked.
So, from your description I've been having the same very problem. Like a couple of people, I had to call sprint a couple of time until they got me to a "senior" tech support. Until, then, they kept on telling me: go to google, call google, email the app developers.... bs bs bs... So, While on the phone with one of their "senior level tech support" (silly that they will insist for a half an hour on the phone with you before they pass you on to these senior techs... even sillier that there is such a division... if they are techs, they all should be trained to deal with these problems.. but anyway).
So the Senior Tech guy told me that they were aware of the problem, that it was indeed on their end and that they they were working on it....
(the first tech to answer the phone should know something like that as opposed to spending 30 mins of my time (each time I call) with "go to the app developers.... all 20 of them, it's their problem").
So, now, I'm supposed to wait until it's working again. Nothing I can do until they have it fixed on their network.
The apps that are not working for me are Market (on and off), Talk, google voice, news rob, Places Directory, Madison Bus, and a few others that use some kind of google service in part or in full, except google maps.
I'm on an Epic 4G, stock rom, up to date, and rooted. And this problem has persisted for 3 days now, in the Madison, WI area (3G/ no 4G).
Hope this clarifies a bit.
Great Read....
Augie754 said:
I'm having the exact same issue as the first poster. I can't connect to Google services when using 3g. WiFi and 4g works fine. This started after I did a nandroid restore yesterday. I did another nandroid restore of an older know good backup and it did the same thing. I called Sprint and they said they did a reset on my phone and still the same thing. The tech also said she had another caller just before me with the same issue that they were not able to fix.
I'm am still using the stock HTC Rom (3.29) with it rooted with Unrevoked.
Click to expand...
Click to collapse
Sprint had a 3G problem yesterday and today: http://forum.xda-developers.com/showthread.php?t=832866&page=1
The details:
So I recently acquired my Nexus 4 on the T-Mobile $30 plan, coming from it's brother the Optimus G on Sprint.
It is rooted and running CM11 and I have been using Spare Phone and GrooveIP for VoIP calls with no problems whatsoever. I finally decided to pull the trigger and use the Play Store app to add LTE support since my area supports it. Got that working too so I'm feeling good, but I realized shortly after that I cannot make a VoIP call over data now. WiFi still works perfectly, but on data it will ring and connect but there is no audio sent or received from either party.
I reverted back to my working backup with no luck so I did the adb/fastboot method of returning the phone to the stock image and then rerooting, reinstalling the rom and then testing VoIP over data and still no luck. I then proceeded to reinable LTE and it works again.
So in short, I tried to revert to stock modem and APN settings with no luck, but I am currently on the .98/.33 hybrid modem with the fast.t-mobile apn settings again. Also not sure if something in the *#*#INFO#*#* menu could have messed it up, but that's why I reverted to stock...
The question:
Is there any other reason all of my VoIP apps would stop working over mobile data, but still work on WiFi?
highnoteuser said:
The details:
So I recently acquired my Nexus 4 on the T-Mobile $30 plan, coming from it's brother the Optimus G on Sprint.
It is rooted and running CM11 and I have been using Spare Phone and GrooveIP for VoIP calls with no problems whatsoever. I finally decided to pull the trigger and use the Play Store app to add LTE support since my area supports it. Got that working too so I'm feeling good, but I realized shortly after that I cannot make a VoIP call over data now. WiFi still works perfectly, but on data it will ring and connect but there is no audio sent or received from either party.
I reverted back to my working backup with no luck so I did the adb/fastboot method of returning the phone to the stock image and then rerooting, reinstalling the rom and then testing VoIP over data and still no luck. I then proceeded to reinable LTE and it works again.
So in short, I tried to revert to stock modem and APN settings with no luck, but I am currently on the .98/.33 hybrid modem with the fast.t-mobile apn settings again. Also not sure if something in the *#*#INFO#*#* menu could have messed it up, but that's why I reverted to stock...
The question:
Is there any other reason all of my VoIP apps would stop working over mobile data, but still work on WiFi?
Click to expand...
Click to collapse
A few people including myself have been discussing this issue in the thread I linked below. We haven't really found much out, though it seems that it is T-Mobile at fault when you consider all of the variables. Here is an argument by user Ztone:
"What helped me was arguing that I know five other users who's issue started happening exactly at the same time and only on T Mobile's network. There are only 4 components to this: the phone, groove IP, Google and T Mobile. It cannot be the phone or groove IP if many others are experiencing the same thing at the same time (not to mention the fact that I had wipe the phone and reinstalled everything clean). It can't be Google because then it wouldn't work on wifi. This leaves T Mobile. My Tech troubleshooter from t-mobile had me delete the data from Google IP and restart the phone. While I had the phone off she did something on her end to refresh something on T Mobile's network regarding data coming to my phone, then after I restarted the phone. It still didn't work, then she asked me to try on wifi and then it worked perfectly. That seemed to be the tipping point, when she escalated it to engineering. Whatever that means. But I was told to give it 72 hours. Yeah, I think we need to make some noise to T Mobile."
http://forum.xda-developers.com/nex...30-prepaid-plan-users-thread-t2001290/page322
So did you say when you re-enabled LTE the calls worked again? If so that would be a good temporary fix.
jjflemin said:
A few people including myself have been discussing this issue in the thread I linked below. We haven't really found much out, though it seems that it is T-Mobile at fault when you consider all of the variables. Here is an argument by user Ztone:
"What helped me was arguing that I know five other users who's issue started happening exactly at the same time and only on T Mobile's network. There are only 4 components to this: the phone, groove IP, Google and T Mobile. It cannot be the phone or groove IP if many others are experiencing the same thing at the same time (not to mention the fact that I had wipe the phone and reinstalled everything clean). It can't be Google because then it wouldn't work on wifi. This leaves T Mobile. My Tech troubleshooter from t-mobile had me delete the data from Google IP and restart the phone. While I had the phone off she did something on her end to refresh something on T Mobile's network regarding data coming to my phone, then after I restarted the phone. It still didn't work, then she asked me to try on wifi and then it worked perfectly. That seemed to be the tipping point, when she escalated it to engineering. Whatever that means. But I was told to give it 72 hours. Yeah, I think we need to make some noise to T Mobile."
http://forum.xda-developers.com/nex...30-prepaid-plan-users-thread-t2001290/page322
So did you say when you re-enabled LTE the calls worked again? If so that would be a good temporary fix.
Click to expand...
Click to collapse
Thanks for pointing me to that thread, I'll read up shortly. This all started for me between Saturday night and Sunday morning.
Re-enabling LTE does not fix it. I actually thought that broke it at first, but since reverting to factory settings didn't fix it I figured I might as well continue to enjoy LTE even if VoIP is broken.
highnoteuser said:
Thanks for pointing me to that thread, I'll read up shortly. This all started for me between Saturday night and Sunday morning.
Re-enabling LTE does not fix it. I actually thought that broke it at first, but since reverting to factory settings didn't fix it I figured I might as well continue to enjoy LTE even if VoIP is broken.
Click to expand...
Click to collapse
Yeah, unfortunately we have no solution yet. I'm in the same boat as you. I'm just glad it works over WiFi.
jjflemin said:
Yeah, unfortunately we have no solution yet. I'm in the same boat as you. I'm just glad it works over WiFi.
Click to expand...
Click to collapse
Tonight I'll test Spare Phone on my wife's (my old) Optimus on Sprint. I expect it will work normally and will report back to rule out the app itself since I will be using my same Google account.
highnoteuser said:
Tonight I'll test Spare Phone on my wife's (my old) Optimus on Sprint. I expect it will work normally and will report back to rule out the app itself since I will be using my same Google account.
Click to expand...
Click to collapse
Confirmed that VoIP on data works with Spare Phone and GrooveIP on other networks.
It appears that I am back in business with no change on my part...
Hi there,
Recently I discovered this issue: the “Smart Network Switch" is not working anymore.
For me this is very important, as here wifi connection is not that great like the Mobile Data network here. Wifi internet sometime downs without any notification but Mobile data network is 100% uptime 24x7. But so far the " Smart Network Switch" helps me great as I’ve to stay online over skype always, if the wifi lost internet then it automatically switch to HSPDA which helps me to stay online always even if I’m unaware the wifi internet is down.
Earlier even if the wifi internet link is ok still sometime it was switching to HSPDA by saying internet is slow, I don’t mind that but recently I was noticing even if the wifi was down for long time it wasn’t switching to HSPDA.
In short the "Smart Network Switch" isn’t working at all at any condition. I doubt it could be due to any recent installed app. But I’m not sure which one could. I checked the all recent installed apps accessibility list and removed Airdriod and CM Security which had full network access. But still that didn’t help.
I’m sure this is due to a software bug not a hardware issue. For more input and clues:
# Since over last six month my phone lost the vibration, the vibration motor is not working, I tested with hardware test. I’m really not happy with this phone. Its not yet completed 1year and couldn’t find any nearest service center. So its still working without the vib feature.
# Recently I’ve upgraded the local WIFI setup with a primary dual band TP-Link router and another wifi router as bridge with same SSID and password, this is to get better wifi coverage. Due to this dual router the wifi coverage is at full bar everywhere and the phone has the same. But I think this is nothing to do with this.
Please advice. Thanks in advance.
Have you tried a factory reset?
Have you removed the certificates from those apps?
Have you removed them as device administrators?
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
Have you tried a factory reset?
Have you removed the certificates from those apps?
Have you removed them as device administrators?
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
Thanks for your reply. No I don’t want to factory reset for now, this would be my last option as I have to a lots of work to get everything back, apps and data, setup etc.
No I did not removed the certificates from those apps. Never did this before. When I uninstall I always clear all data of those apps and then uninstall. How do I find certificates of those apps? I know the certificate location but don’t know how to find those specifically.
I removed them as device administrators if its require, if a app in dev admin, it cannot be uninstall.
Please advice. Thanks
Sorry, credentials, not certificates. Bloody autocorrect....
Settings > security. Scroll all the way down. You can either clear all user-added credentials all at once by hitting clear credentials, or look it up and deselect it manually under trusted credentials.
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Yes here credentials are CA certificates, after reading your 1st post I checked that but there was none user added, all are system and its a huge list. Also the clear option grayed out as nothing there to delete.
I wiped system cache partition from recovery, ran it under safe mode but nothing helps. So I doubt this will fix even after formatting to factory setting. It could be a hardware issue.
The issue has been fixed after formatting and factory resetting the phone.
soumen.sam said:
The issue has been fixed after formatting and factory resetting the phone.
Click to expand...
Click to collapse
As was originally suggested..
DSA said:
As was originally suggested..
Click to expand...
Click to collapse
Yes but this made my work increase a lot to get back all previous apps and their data. Kies app backup didnt backup app data, only the apps itself. I didnt know that. It took me a a day to get every setting back. Their could be another way to clear data somewhere which I couldnt find.
ShadowLea said:
Have you tried a factory reset?
Click to expand...
Click to collapse
Any way it was very important for me, so that had to go for this. Thanks for the advice BTW.
So 100GB free for two years on Google, great, thanks!! They did similar with Dropbox back when I got my Jewel. Ideal purpose here is photos of my kids getting backed up, I don't create nearly that many spreadsheets to warrant that kind of storage.
Photos WILL NOT back up photos via wi-fi, the Assistant in the app just says "Waiting for Wi-Fi", well the wait is over, you've been connected to wi-fi almost constantly for a week now. As soon as you flip the switch to use mobile data, they back up fine, over mobile data. I'm unlimited, so that's not a huge issue, just seems like a power drain to me.
I've done all the toggling on and off, uninstalled app (updates to system app only, not rooted yet so still on stock), cleared data/cache, blah blah blah. Seems like the app isn't allowed to see the Wi-Fi state or something. I've Googled the issue and I don't seem to be the only one facing it. Only thing I haven't tried is removing my Google account and re-adding it, but someone else on another forum states to have tried it to no avail.
Has anyone here on this forum of geniuses seen this and figured it out?????
thanks!!!
I have had the exact same issue. I had to set it to allow it to use wireless network and then turn that back off. It's a crap work around I know, but at least they get backed up.
landaile said:
I have had the exact same issue. I had to set it to allow it to use wireless network and then turn that back off. It's a crap work around I know, but at least they get backed up.
Click to expand...
Click to collapse
that's kind of where i'm at. mobile data is the only option. just don't know if it's an app thing or something with sense. haven't tried a factory reset yet, but i give myself probably another three or four days before i finally break down and unlock so i guess i'll find out then if that fixes it.
Mine still went over wifi. I just had to switch it to allow over wireless.
landaile said:
Mine still went over wifi. I just had to switch it to allow over wireless.
Click to expand...
Click to collapse
how could you tell?
Could be wrong but think he is saying he set to wireless network then back to Wi-Fi and then sync. I had same problem so just left mine on both Wi-Fi and wireless network. Would rather just Wi-Fi but don't want to lose photos
Sent from my 2PS64 using Tapatalk
I thought that might be a possibility, but none of the above have worked for me. Mobile data only
I have the same problem. There were a few times early on that I got it to work on Wi-Fi by toggling and clearing stuff in various combinations, but never consistently, so I just ended up saying screw it and using mobile data.
I remember that I had the same issue on a stock Android ROM on my M8 at one point though, so I don't think it's a sense issue.
Sent from my HTC 10
Same issue here. I ended up just letting it go over mobile data (especially since I have unlimited data with Sprint)
Was on vacation so I couldn't reply.
I have zero cell coverage at home so data cannot cross the cell network. I had issues with it not uploading over wifi. I set it to use cellular data and photos started backing up. Obviously it's only over WiFi because I don't have cell coverage at home. Turn off the cellular data backup setting and it stops uploading on WiFi again.
same trouble with a HTC 10 Port on my HTC m9
I had the exact same issue, and found the fix on reddit.
"Go to Settings, go to Data Usage, then open the menu and go to Network Restrictions. Tap the WiFi you're connected to so it is a metered network, and turn it back off. Should correct everything."
For whatever reason, toggling that setting makes Photos start backing up over WiFi again.
dangle79 said:
So 100GB free for two years on Google, great, thanks!! They did similar with Dropbox back when I got my Jewel. Ideal purpose here is photos of my kids getting backed up, I don't create nearly that many spreadsheets to warrant that kind of storage.
Photos WILL NOT back up photos via wi-fi, the Assistant in the app just says "Waiting for Wi-Fi", well the wait is over, you've been connected to wi-fi almost constantly for a week now. As soon as you flip the switch to use mobile data, they back up fine, over mobile data. I'm unlimited, so that's not a huge issue, just seems like a power drain to me.
I've done all the toggling on and off, uninstalled app (updates to system app only, not rooted yet so still on stock), cleared data/cache, blah blah blah. Seems like the app isn't allowed to see the Wi-Fi state or something. I've Googled the issue and I don't seem to be the only one facing it. Only thing I haven't tried is removing my Google account and re-adding it, but someone else on another forum states to have tried it to no avail.
Has anyone here on this forum of geniuses seen this and figured it out?????
thanks!!!
Click to expand...
Click to collapse
This issue goes beyond just Google Photos. I have noticed that it is global so anything that is set to download over WiFi only won't ever download. This includes automatic updates in the Play Store and Spotify downloads. There has to be a fix coming for this soon from HTC. I wonder if they are even aware of this bug...
just want to let you know guys this is no HTC related, I have Xiaomi Mi4c with CM13.1 facing exactly same problem in Flickr and Google Photos app, only solution is mentioned in this thread enable and disable your wifi network as metered.
EDIT: I am using AFWall+ and both Flickr and Google Photos had same issue and were restricted by firewall only to access Wifi, I am curious if it's gonna help if I will allow them to use mobile data and restrict only within the app.
I can confirm that here, definitely something up with the app. Did the meter toggle fix, disabled mobile data, snapped a photo, watched it back up over wifi. Then for fun I went into backup settings and turned off backup over cellular data and snapped another photo, waiting for wifi.
Hay guys i was having the same issue of not being able to upload my photos on google photos app, but i don't know when it started up and what caused it to do so, but i have digged up a solution from googlephotos help page, a guy named Gaieus solved this problem and shared his steps there. I have just copy pasted them here ,
I had the same issue. I finally found what to do and it seems to work for me now (hopefully for others, too):
Go to your settings > data usage
Tap on the three dot-menu icon at the top right
Select mobile hotspots
Uncheck your own (or any constant, reliable connection you often use) so that it is not marked with green as a mobile hotspot
It seems that the phone is not using mobile hotspots to do the background uploading (probably because they are often unreliable and you may not stay in the range for long enough - and as has been said, the pho app cannot do resuming of uploads already started when you get to a wifi range again)
So press thanks button if i helped you guys. Thanks for visiting XDA
I had the same issue for the long time and I just now managed to fix it.
Go to the Settings and fully FORGET your WiFi connection. Reconnect by entering again your password.
That did it for me. After half a year of inactivity, Playstore immediately started updating my apps and Photos started backing up over 430 images that were in the que.
Switching to mobile data also fixed "waiting for WiFi" holdup inside Photos app, but since I am on 500MB/month data plan, I never relied on that.
Did you guys have an SD card formatted as internal? I think the issue stems from that. I had the same issue a while back with more than one app like google photos, google play music (for podcast downloads), etc... basically anything that waited for Wifi to do anything.
I backed up and redid everything without formatting the card as internal and haven't had those issues since.
I've heard formatting as internal can cause other odd problems too.
waiting wifi to auto backup google photo
Solution
1. switch on to airplane mode
1.1 activate wifi
2. open google photo aps
3. open setting
4. open backup & sync
5. activate cellular data backup
now you can auto back up your photo or video with WIFI
after backup deactivate Cellular data backup
2nd option
1. deactivate mobile data
2. open google photo aps
3. open setting
4. open backup & sync
5. activate cellular data backup
now you can auto back up your photo or video with WIFI
after backup deactivate Cellular data backup
dangle79 said:
So 100GB free for two years on Google, great, thanks!! They did similar with Dropbox back when I got my Jewel. Ideal purpose here is photos of my kids getting backed up, I don't create nearly that many spreadsheets to warrant that kind of storage.
Photos WILL NOT back up photos via wi-fi, the Assistant in the app just says "Waiting for Wi-Fi", well the wait is over, you've been connected to wi-fi almost constantly for a week now. As soon as you flip the switch to use mobile data, they back up fine, over mobile data. I'm unlimited, so that's not a huge issue, just seems like a power drain to me.
I've done all the toggling on and off, uninstalled app (updates to system app only, not rooted yet so still on stock), cleared data/cache, blah blah blah. Seems like the app isn't allowed to see the Wi-Fi state or something. I've Googled the issue and I don't seem to be the only one facing it. Only thing I haven't tried is removing my Google account and re-adding it, but someone else on another forum states to have tried it to no avail.
Has anyone here on this forum of geniuses seen this and figured it out?????
thanks!!!
Click to expand...
Click to collapse
Once I uninstalled all the Google Photo updates, it started working for me. The only Settings option I had available in the latest version was "About". After removing the updates, all the Settings items returned and so did the ability to sync.
I recently got an LG-H872 to replace my daughter's old (broken) phone. When I set it up, I let it update for a couple hours... rebooting each time and check-in for new updates. It's completely up-to-date now and 100% unmolested.... no root, no TWRP, etc.
After putting the SIM in, it connects to T-Mobile for calls/texts, but gets no mobile data (only wifi). I've gone through all the mobile data settings, roaming settings, APN, and the like. I've also called TMO to make sure data was turned on for the line (which has happened to me before, when switching phones).
Anyone have issues with an LG-H872 not getting data?
I'm still having this issue and have absolutely no idea how to fix it. I've even tried my sim in the phone to rule out an issue with her account, and it also does not work.
Flapjack said:
I'm still having this issue and have absolutely no idea how to fix it. I've even tried my sim in the phone to rule out an issue with her account, and it also does not work.
Click to expand...
Click to collapse
Try factorying it except rooting and installing different firmware that's all i can tell you unless it's a hardware issue