hey guys,
a friend of mine has a problem with his Huawei P10 Lite.
It was bought in Germany five weeks ago.
She never gets an Info that a new Software Update or Firmware Update is available.
Last week we were a long time outside and the Phone ran out of battery.
Back home we started to charge the emptied phone and it startet with a software Update.
But this software update cant success.
After the Huawei Boot Logo a EMUI Picture appears and it tries to install an Update, but at 5% it fails with "Software install failed! The update package does not exist. Please download the package again." And a Button for "Reboot system now".
The system cant boot to normal OS. We cant get out of this screen.
Trying to get to the Fastboot Menu with "Volume up" + "Power On" or "Volume down" + "Power On" or "Volume up" + "Volume down" + "Power On" doesnt work. Theres no chance to get to the menu.
I even cant install the twrp app because the OS cant boot. (I read about this app in a lot of threads, but i cant use it)
If I connect the Phone to a computer (Win 10 or Mac OS) the Phone also tries to Install a System Update but stuck at 5% and after a time it reboots by itself.
Do you have an solution for me or a way i can repair it without bringing this phone back to the shop?
If you need another Info, please ask.
Telephone is purchased in the E.U. Then you have 24 months warranty. Due to my own actions, I already received two boardswaps. The first 6 months the repairer must prove that it is your fault. They do not, Huawei outsources repair in the E.U. All phones with update and boot problem elements get a new motherboard.
You can make an appointment online, for € 7.50 they will pick him up at home. repair takes five working days.
Related
Dear XDA,
It's been a while, I used to have all sorts of fun with rooting and experimenting with new ROMs. Shamefully, I haven't done it in years.
I come now with a problem. My phone seems to have failed the most recent update pushed and started freezing, cycling, all sorts of nasties. Now, however, it automatically boots into Recovery and cannot boot out of it. If I do select a reboot it only accomplishes giving me the one line of "verifying dmverity hash tree" and then after about a minute the phone just shuts off. (update, I watched more closely this time and it verified the above and when it tried to reboot it shut off)
At this rate, there is little I can do. A look at the current software version shows that I am one update behind (I think they pushed a new one today/yesterday). Would applying that update from the SD work? I am on verizon with update
MMB29M.N910VVRS2CQC1
and the newest is
"" D1
Would downloading MMB29M.N910VVRS2CQD1 to my SD card allow me to apply the update? They don't appear to put any of the updates on an online repo anywhere that I can see. I would appreciate your advisement, I need to get back into the phone to move an app over with its current data at the very least.
Regards
Edit1: When I take the battery out for a bit and try to boot into safe mode by holding the volume down button, it still boots into recovery but also then goes to the android "Installing system update" for about a minute before going to the "No Command" screen and eventually the recovery mode.
crazycruiser said:
Dear XDA,
It's been a while, I used to have all sorts of fun with rooting and experimenting with new ROMs. Shamefully, I haven't done it in years.
I come now with a problem. My phone seems to have failed the most recent update pushed and started freezing, cycling, all sorts of nasties. Now, however, it automatically boots into Recovery and cannot boot out of it. If I do select a reboot it only accomplishes giving me the one line of "verifying dmverity hash tree" and then after about a minute the phone just shuts off. (update, I watched more closely this time and it verified the above and when it tried to reboot it shut off)
At this rate, there is little I can do. A look at the current software version shows that I am one update behind (I think they pushed a new one today/yesterday). Would applying that update from the SD work? I am on verizon with update
MMB29M.N910VVRS2CQC1
and the newest is
"" D1
Would downloading MMB29M.N910VVRS2CQD1 to my SD card allow me to apply the update? They don't appear to put any of the updates on an online repo anywhere that I can see. I would appreciate your advisement, I need to get back into the phone to move an app over with its current data at the very least.
Regards
Edit1: When I take the battery out for a bit and try to boot into safe mode by holding the volume down button, it still boots into recovery but also then goes to the android "Installing system update" for about a minute before going to the "No Command" screen and eventually the recovery mode.
Click to expand...
Click to collapse
Download suitable firmware using sammobile
Extract (unzip) the firmware file
Download odin
Open Odin
Reboot Phone in Download Mode (press and hold Home + Power + Volume Down buttons)
Connect phone and wait until you get a blue sign in Odin
Add the firmware file to AP / PDA
Make sure re-partition is NOT ticked
Click the start button
http://dl.sammobile.com/Odin3-v3.11.1.zip
(Odin link posted in sammoble site)
Hi all,
Apologies if this has been posted before elsewhere in the forum, I've done some searching but I'm having a real hard time in getting this fixed.
My friend recently bought a Huawei P10 Plus off Facebook, second hand. He went to the guy's house, bought it and then didn't realise until he got home that it was a demo unit and on the back it says "NOT FOR SALE"
He went back to the house and the guy was nowhere to be seen and now they deny all knowledge of selling it.
So, unable to use it without a 15 second timeout going to a demo video - he gave it to me. I've got some experience of unlocking bootloaders, rooting etc. and I thought that I'd give this a bash.
The Vendor Country Info was locked to Country: Demo - so no firmware upgrades would work.
I got the bootloader unlocked (thanks Huawei Israel - no telephone verification) and then installed TWRP. I then proceeded to modify the oeminfo to set the correct country. This restarted the phone and now it's effectively bricked.
When I power it on, I get two options: eRecovery mode (which is useless) or hold down Vol Up, Vol Down + Power to get the EMUI manual updater.
No firmware files are working with the manual updater and the eRecovery doesn't find any packages to install.
Fastboot doesn't work - hold Vol Down + plug in USB cable just goes to the charging icon on screen. Tried with Power + Vol Down - straight to eRecovery.
Vol Up + Power goes to eRecovery, no standard recovery or TWRP recovery option.
I'm at a complete loss now, I'd be happy to get the demo firmware back on so that I can at least give it back and say "I tried", but I can't seem to get ANY firmware to install.
For information, I'm in the UK - so I'd need VKY-L09C440 firmware.
Any help is appreciated and once again, sorry if I'm reposting stuff - but it's a very particular case.
Anyone have any ideas on this?
Looking to get this resolved ASAP, but just at a real dead end with it all.
Hi there, does anyone have any ideas for this? Tried looking around the site, but can't seem to find any ideas anywhere
HI, I will get right to the point. My phone is Honor 7x (BND-AL10C675 INDIAN) I screwed it up.
Now, the fastboot or recovery or E recovery nothing works!!
There is only one screen which keeps coming in a loop rebooting with a vibration
It says " ERROR MODE"
ATTENTION!
PLEASE UPDATE SYSTEM AGAIN
ERROR! FUNC NO : 8 (HIFI IMAGE)
ERROR NO : 1 (SECURITY VERIFY FAILED)
It keeps rebooting and the phone doesn't even turn off. I tried the download mode (Volume UP & Down Power button, SAME SCREEN comes up)
Let me know if you want me to write a detailed version of how I got here or ask any specific questions.
Now, all I need is at least FASTBOOT so I can do something about it. Is there anyone who can help? I hope SOME PRO OR A GEEK is able to solve this issue magically. I just can't tell you what I'm going through.
UPDATE:
As Christo31 requested and maybe it's useful for other people to help me out. Here is what I did. It's a real long story!!
I have Honor 7x (BND-AL10C675 INDIAN) I had unlocked bootloader and twrp and I was on emui 8 beta which I flashed manually using one of the tutorials here on the forum. One day, I decided to get back to stock as I was stuck in emui 8 beta and no OTA updates so I downloaded the emui 8 stable rom from firmware finder and put it in sd card "dload" folder. Now, for this method to work, we need to relock bootloader and flash stock recovery which I did and it completely wiped everything out.
Now, the "dload" method fails at 5% every time. I tried different roms for this very model but no it doesn't work. (Also, my build no. was stuck at B141 for a long time no matter what rom I changed : Yes, this is stupid, I should have fixed it first) Maybe that's why the "dload" method doesn't work.
So, in this forum I saw some with similar issue but somewhat different " Frp locked & bootloader unlocked" and I was told that the DC phoenix software might fix this and I bought some credits and used the software. Here's what I discovered
My observations with the software:
* I put the phone in fastboot and downloaded the update.app full Ota (same one emui stable) and tried to flash. The software flash well ok as it says "the software is written" but the phone doesn't boot and goes directly into the recovery mode and again the bootloader and frp are locked.
*Here, I noticed that it shows something like "opening backdoor" and then the Bootloader status goes to red and says "UNLOCKED" it means it was definitely doing something so the next I repeated the same process but as soon as the phone was "UNLOCKED", I pulled the usb cable out and I kept my command ready and tried "fastboot flash recovery_ramdisk recovery.img" and guess what it flashed that twrp file and I could see in the command line that it went "okay" so I immediately booted to recovery but again the stock recovery comes up. Also, I tried system.img also it flashes fine but phone doesn't boot. Same recovery.
REMEMBER: THE ABOVE STEPS MAY WORK FOR PEOPLE WHO HAVE UNLOCKED BOOTLOADER BUT FRP LOCKED. IN MY CASE BOTH ARE LOCKED SO THAT'S THE DIFFERENCE.
* I tried another update.app I guess it's BNDL22.ZIP or something and this time the software was trying to flash in "upgrade mode" and somehow the recovery was broke. There was some "ERROR MODE" basically the recovery was broke. I didn't care much. Although flashing another update.app would have fixed it.
* The next step I tried after a lot of trial & error for about 1.5 days. This time I did the same when the bootloader was unlocked, I pulled the cable and tried the command "fastboot oem unlock unlock code" ( I should have got this idea before, I mean it's a mess guys, I didn't sleep for too long) and I was shocked to see that it showed the options "Unlocked bootloader yes or no" and I clicked "yes" and I jumped hoping that it's over but... I ended up with 'ERROR MODE' which I described above.
* I feel, because the recovery was broken, it ended up in error mode. Just imagine if my recovery was fine and then I tried this command then it would have erased everything and maybe I might have been presented with fastboot screen with both "frp & bootloader Unlcock" or at least 'bootloader unlock" in either way, I could have flashed a 'system.img' and get into settings and BEATH THE HELL OUT OF THAT "ENABLE OEM UNLOCK' in settings. The rest you know.
I wrote this not just because someone might help me but because a lot of posts on this forum really helped me a lot and posts like these can help a lot of people down the road.
Now, my phone is still in the same loop. Reboot, Honor logo, Error mode...REPEAT
I heard that once the phone drains down completely, we may get back fastboot. Fingers crossed. Sadly, I have Mac so I borrowed windows laptop for this purpose from a friend. This is the last day and I guess I'm going to put it on sale and sell it as a scrap or something for display and stuff.
How much does motherboard cost? anyone any ideas? if it's below 4K or about 80$ then I might go for the repair if nothing works!!
I'm going to update on this very soon. Le'ts hope for a miracle. Either way my HONOR 7X IS A LEGEND.
UPDATE :
After waiting for hours, my phone got discharged and I curiously plugged in the phone pressing "volume down" button OR power + volume and all other types of combinations but the phone just goes to the same "ERROR MODE' and keeps going in the same loop.
So, I really hate Huawei for not providing stock firmware or some type of recovery for people like me to get back to stock. For example : Xiaomi has that fastboot ROMS which you can easily flash in EDL mode no matter what happens to you and of course some other ways to recovery the bricked phones.
The Huawei E recovery?? What the **** is it? Does it ever work? It's some kind of a joke. The hisuite is again **** It says 'My model is not supported" and it only showed me two very older and ancient models that are supported for recovery.
I'm not expecting warranty but at least they should give the service for the customer. Did I tell you that this phone was in Service centre for three days when it had FASTBOOT, RECOVERY, E RECOVERY working. They could n't fix it in 3 days so I rushed them to get my phone back hoping that I would recover it with the above method.
Now, I got the Redmi Note 5 Pro and my 7X is a dead brick and I'll try selling it as scrap for display etc...
Finally, I really love the XDA forums and the friendly members who are very helping and so empathetic. Thanks guys, you are the best
I'm not leaving. I'll see you on the other side. I mean, the Redmi Note 5 pro development. Keep hustling
You need to tell us what you did exactly first for any help
Thetpcguy said:
ERROR! FUNC NO : 8 (HIFI IMAGE)
ERROR NO : 1 (SECURITY VERIFY FAILED)
Click to expand...
Click to collapse
when you are in this situation
- Keep press "volume down" + "power button" for about 10 seconds, the phone will reboot
- When the phone reboot, release the "power button" but keep "volume down" and in the same time plug the micro usb cable ( you have to be ready and quick )
the phone will boot in FASTBOOT&RESCUE MODE ( hope you have unlocked bootloader and frp unlocked )
azerty11 said:
when you are in this situation
- Keep press "volume down" + "power button" for about 10 seconds, the phone will reboot
- When the phone reboot, release the "power button" but keep "volume down" and in the same time plug the micro usb cable ( you have to be ready and quick )
the phone will boot in FASTBOOT&RESCUE MODE ( hope you have unlocked bootloader and frp unlocked )
Click to expand...
Click to collapse
Hi, thanks for your help but the phone doesn't turn off. it just keeps rebooting and there is honor logo and then error mode and then phone reboots and the same cycle. I tried what you said also with other possible things but I guess I need to let the battery drain out completely as some people said it worked for them. It's almost 9 hours and it's still not drained (it was on full charge) anyway Fingers Crossed!!
christo31 said:
You need to tell us what you did exactly first for any help
Click to expand...
Click to collapse
HI, I Updated the post in full details. I hope my phone is rescued.
Let the battery drain, and then try to get into fastboot using key combinations. Let me know if you can do this, from there on you can proceed normally.
vaasu_g_wills said:
Let the battery drain, and then try to get into fastboot using key combinations. Let me know if you can do this, from there on you can proceed normally.
Click to expand...
Click to collapse
It didn't work out. It only boots in error mode and keeps going in a loop.
Thetpcguy said:
It didn't work out. It only boots in error mode and keeps going in a loop.
Click to expand...
Click to collapse
Did you try huawie suite system recovery??
vaasu_g_wills said:
Did you try huawie suite system recovery??
Click to expand...
Click to collapse
I never heard of it I'm googling it now and please throw some light on this but strangely your message got my hopes up.
UPDATE: Oh, I guess you are talking about Huawei Hisuite. I did try that and it didn't work and I included that in my post above as well. I still have my phone with me completely discharged.
Thetpcguy said:
I never heard of it I'm googling it now and please throw some light on this but strangely your message got my hopes up.
UPDATE: Oh, I guess you are talking about Huawei Hisuite. I did try that and it didn't work and I included that in my post above as well. I still have my phone with me completely discharged.
Click to expand...
Click to collapse
and with phone , off, totaly discharged, holding volume down, and plugging in the usb cable , just gives you same error mode?
---------- Post added at 10:59 PM ---------- Previous post was at 10:27 PM ----------
[/COLOR]Follow this steps.
1. Just flash with Dc phoenix
3 extract two update. App with huwai firmware extractor.
4. Check the log of dc phoix. Check which files are not flashed. By comparing with extracted files You will observe some files are not flashed. (some files are not in log of dc phoinix) Like Vendor.img product.img cust.img etc.. Note down which imgs are not flashed..
5. Now use multitool and go to unbrick option. There will be option of flashing around 5 img. Flash the 5 imgs. You will get this 5 img from extracting Update.app
6.then your phone will be working but not perfectly. Flash TWRP with fastboot.
7. Aftee flashing TWRP flash all other imgs which were not flashed by dc phoenix.
Then boot. Your phone must be good.
And again if you want then re flash with HWOTA tool. Your phone will be running now.
mrmazak said:
and with phone , off, totaly discharged, holding volume down, and plugging in the usb cable , just gives you same error mode?
Click to expand...
Click to collapse
Yes, even after that it give the error mode and goes on the same loop. Honor log, Error Mode, Reboot...REPEATED LOOP
I Already gave up on this phone but only a miracle can save this phone now.
Thetpcguy said:
Yes, even after that it give the error mode and goes on the same loop. Honor log, Error Mode, Reboot...REPEATED LOOP
I Already gave up on this phone but only a miracle can save this phone now.
Click to expand...
Click to collapse
i more question for you. Please . Does the three button combo from power off attempt to show update screen. I know for everyone the dload method is failing at 5%, but still need to know if yours is attempting this or not even try.
There might be dload method that works, according to posts on 4pda.ru
mrmazak said:
i more question for you. Please . Does the three button combo from power off attempt to show update screen. I know for everyone the dload method is failing at 5%, but still need to know if yours is attempting this or not even try.
There might be dload method that works, according to posts on 4pda.ru
Click to expand...
Click to collapse
I tried that also. Power+Volume UP+Volume Down to get into download mode but it just goes into that "ERROR MODE'
Normally, it should but maybe because I broke my stock recovery also and then tried to unlock the bootloader when the frp was locked with the DC phoenix trick (Pulling out the plug) that it's really screwed up beyond all this. Let me know if you want me to post pics or maybe if the clips canoe uploaded here, I will make short clip with what's happening. I guess I need some factory or manufacturer level stuff or I need to replace the motherboard. BTW the local guy told me it costs 8K INR which is around 125-130 USD which I'm not willing to spend. I got Redmi Note 5 Pro and I'll probably never ever buy Huawei phones ever.
ANYONE HERE WHO CAN DONATE THE MOTHERBOARD, PLEASE PM ME:laugh:
Hi, I need help with my Huawei P10 Lite WAS-LX1. I have poor knowledge on firmware versions, updates etc. so I'll try to describe my problem in short bullets. Here is the development of the situation:
- My phone was in water for couple of seconds
- After I dried it out, the only way I managed to turn it on was using combination of PWR + VOL+ or VOL- not sure which one I used
- That combination got me to Huawei splash screen, and immediately after that to EMUI screen, apparently for update - the screen looks exactly like this - take. ms/iaGMk
- The phone can't get out of this state, it keeps turning itself on and on and trying to install this update, there is no way to turn the phone off, it's just in this loop
Now, what I've tried and results:
- I tried uploading an update (update.app in dload folder) that I found on this forum, to an SD card, and the result was that installaton got to 5% and got to this screen again - take. ms/iaGMk
- I tried connecting the phone to my PC via USB, and the result was that installation got to 5%, and at that point my HiSuite asked me to authorize PC on the phone, looks like this - take. ms/VFUXt ,which I can't do because the phone is in this, recovery or whatever it's called, state
Now, at one point, the battery got empty and the phone somehow showed me the recovery menu, where I had among other options: Update with WiFi and Factory Reset. I did factory reset, and then I updated EMUI with WiFi - once it was done, the phone started up in safe mode, and everything was working except power/lock and volume buttons (is this normal for Android safe mode?).
I was checking the phone a bit and then it turned off, and now it's in the frickin loop again - take. ms/iaGMk
I can't do anything at all, it responds to nothing. My thinking is that there is maybe a correct version that I can upload to an SD card and perhaps that will be the solution.
Anyhow, that's basically it, please let me know if you have any questions. Keep in mind that I have no idea which firmware version it is because I can't start up the phone or anything.
Thanks a lot in advance!
Best,
Strahinja
StrahinjaS said:
Hi, I need help with my Huawei P10 Lite WAS-LX1. I have poor knowledge on firmware versions, updates etc. so I'll try to describe my problem in short bullets. Here is the development of the situation:
- My phone was in water for couple of seconds
- After I dried it out, the only way I managed to turn it on was using combination of PWR + VOL+ or VOL- not sure which one I used
- That combination got me to Huawei splash screen, and immediately after that to EMUI screen, apparently for update - the screen looks exactly like this - take. ms/iaGMk
- The phone can't get out of this state, it keeps turning itself on and on and trying to install this update, there is no way to turn the phone off, it's just in this loop
Now, what I've tried and results:
- I tried uploading an update (update.app in dload folder) that I found on this forum, to an SD card, and the result was that installaton got to 5% and got to this screen again - take. ms/iaGMk
- I tried connecting the phone to my PC via USB, and the result was that installation got to 5%, and at that point my HiSuite asked me to authorize PC on the phone, looks like this - take. ms/VFUXt ,which I can't do because the phone is in this, recovery or whatever it's called, state
Now, at one point, the battery got empty and the phone somehow showed me the recovery menu, where I had among other options: Update with WiFi and Factory Reset. I did factory reset, and then I updated EMUI with WiFi - once it was done, the phone started up in safe mode, and everything was working except power/lock and volume buttons (is this normal for Android safe mode?).
I was checking the phone a bit and then it turned off, and now it's in the frickin loop again - take. ms/iaGMk
I can't do anything at all, it responds to nothing. My thinking is that there is maybe a correct version that I can upload to an SD card and perhaps that will be the solution.
Anyhow, that's basically it, please let me know if you have any questions. Keep in mind that I have no idea which firmware version it is because I can't start up the phone or anything.
Thanks a lot in advance!
Best,
Strahinja
Click to expand...
Click to collapse
4gb or 3gb ram, dual or single sim?
nemanjsb said:
4gb or 3gb ram, dual or single sim?
Click to expand...
Click to collapse
Hi, I believe it's 3gb. It's a single sim device.
I've owned this phone for about a year now, it's really lightweight and cheap and it get's the job done most of the time. The only problem sometimes is the small storage size. It wanted to install an update on my device for some time but it never could because my storage was full, I didn't really care. Until one day I removed a ****ton of files because I wanted some more space. I put my phone on the charger and I went to sleep, I did not turn it off. The next morning when I want to check my notifications, I notice my phone is off. I turn it on and immediately get booted into this EMUI Huawei eRecovery screen. It gives me 4 options: "Download latest version and recovery", "Wipe data/factory reset", "Reboot", and "Shutdown". The Reboot and Shutdown options don't to anything to get me out of the menu, it just comes back up when I start my phone again. And obviously I want to stay away from a factory reset until it's actually necessary. So I tried the first option, it asked me to connect to a wifi network, which I did. It gives me the message "Getting package info from server" for a while, and then it says "Getting package info failed". Does anyone have an idea what causes this and how to fix it?
Greetings,
Tot
Ps: I did not install any custom roms nor did I root the device