[Need Help] P8 lite bluetooth problems - P8lite Q&A, Help & Troubleshooting

Hi,
Bluetooth on my wife's P8 lite (ALE-L21) is playing up.
Was working ok with her car, then stopped working. This was after I connected my phone to her car. Might be a coincidence.
Weeks later tried to connect to a morefit smart band. Phone could see the band, but could not connect with it.
I then tested with by connecting wife's phone to my phone,and connected ok.
So, any ideas why my wife's phone wouldn't connect to the smart band?
Would wiping the system cache help? And if so how do I do it?
Thanks
Les

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