Hey, I bought my 6P from dwidigitalcameras.com and it was all fine until I got the bootloop problem that some people have gotten. Luckily for me, I had about 2 weeks of warranty left. I contacted them and they approved the RMA so I sent it off at the end of September. They verify that it's rekt and send it off to Google to be repaired.
Now I've been told that there's no estimated date that it'll be fixed by (which I assume to mean that they ran out of time to send the phone off to Google) and they're offering me a refurb'd HTC 10 EVO 32GB as a replacement. They estimated 4-6 weeks for the repair (it's been over 6 weeks now).
The thing is that I reaaaalllly liked my 6P and while it's being fixed I'm using my old Nexus 5 so I'm not without a phone. The screen, front facing speakers, placement of the fingerprint reader and overall look of the 6P are what's making me want to wait for it to be fixed/replaced rather than take the 10 EVO. I don't want to have to go out and buy another case for the new phone that I'm not that excited about owning and I'm also not super keen on taking a refurb as a replacement.
What do you think I should do? They're pushing me toward the HTC and I've already said no but they've asked me to take it again. Is there anything I can do if they say they can't fix it (I live in Australia but I don't know much about the consumer law)?
TL;DR: Bootloop > Approved RMA > They repeatedly offered me another refurb as replacement. What do?
My 6P got the battery problems while still under warranty (In the Netherlands we have 2 years warranty). I RMA'ed the phone and was told they would fix it. After a couple of weeks they contacted me, saying the replacement parts would take a month to arrive and offered me a replacement Mate 9, or to wait longer. I then replied back that I needed a phone now, but that the Mate 9 didn't feature what I initially bought the 6P for and that I would never want a Huawei device again. Then they offered me to return the money I had paid for the 6P 2 years ago. So I accepted that and now I have bought a new Pixel 2.
hubhib said:
My 6P got the battery problems while still under warranty (In the Netherlands we have 2 years warranty). I RMA'ed the phone and was told they would fix it. After a couple of weeks they contacted me, saying the replacement parts would take a month to arrive and offered me a replacement Mate 9, or to wait longer. I then replied back that I needed a phone now, but that the Mate 9 didn't feature what I initially bought the 6P for and that I would never want a Huawei device again. Then they offered me to return the money I had paid for the 6P 2 years ago. So I accepted that and now I have bought a new Pixel 2.
Click to expand...
Click to collapse
Have you bought it through third party?
I have the same situation like you and I can RMA through my dealer or huawei.
Who refunded you?
I've got a PIXEL (1) so I have enough time to wait and fight for a refund [emoji12]
Gesendet von meinem Nexus 5 mit Tapatalk
My phone suffered a bootloop and after a month, Huawei advised me they no longer supply the parts for the Nexus 6P and I too was offered the Mate 9 as a replacement. I took them up on the offer as it was a brand new phone and I needed a replacement.
It's a very good phone to be fair.
Sent from my MHA-L29 using Tapatalk
aindow said:
My phone suffered a bootloop and after a month, Huawei advised me they no longer supply the parts for the Nexus 6P and I too was offered the Mate 9 as a replacement. I took them up on the offer as it was a brand new phone and I needed a replacement.
It's a very good phone to be fair.
Sent from my MHA-L29 using Tapatalk
Click to expand...
Click to collapse
I've sent in my phone to HUAWEI (repair service ESS ESC in GERMANY) on 16.11.2017.
Status is "waiting for spare parts" and I don't think they will receive parts in a reasonable time.
Today I claimed the repair time and asked for a new or other device.
Maybe they will offer a replacement and I think it will be a MATE, but I don't know if 9 or 10.
Sui77 said:
I've sent in my phone to HUAWEI (repair service ESS ESC in GERMANY) on 16.11.2017.
Status is "waiting for spare parts" and I don't think they will receive parts in a reasonable time.
Today I claimed the repair time and asked for a new or other device.
Maybe they will offer a replacement and I think it will be a MATE, but I don't know if 9 or 10.
Click to expand...
Click to collapse
I've had my mate 9 a couple of months now and think it's definitely a worthy upgrade. The supercharge function really works well for fast charging. The phone itself has an awesome battery even for me, a heavy user.
Sent from my MHA-L29 using Tapatalk
aindow said:
I've had my mate 9 a couple of months now and think it's definitely a worthy upgrade. The supercharge function really works well for fast charging. The phone itself has an awesome battery even for me, a heavy user.
Sent from my MHA-L29 using Tapatalk
Click to expand...
Click to collapse
I've got a MATE 9 as exchange.
However, I'm not sure what to do.
The camera is not so sharp, I liked tha 6P more.
Sui77 said:
I've got a MATE 9 as exchange.
However, I'm not sure what to do.
The camera is not so sharp, I liked tha 6P more.
Click to expand...
Click to collapse
Check the settings and play around with the camera. I find it takes some beautiful shots. If you're still not happy I guess you could always sell it.
Oh, I was able to register mine for the extra year's guarantee and three months free screen replacement cover through the Huawei HiCare app.
Sent from my MHA-L29 using Tapatalk
Unfortunately, I doubt they will ever receive the parts to repair your 6P, considering people's reports here and on reddit. You should try to get a refund if you're not willing to take the HTC...
I sent my 6P to the new Huawei Customer Service in Paris on October 27th after an approved repairer failed to change my battery and damaged both the screen and the motherboard. My phone stayed there for 1 month and a half but they never received the motherboard to repair my 6P. There was a shortage of Mate 9 so I got a P10 Plus instead.
@licha26
Yes, you are right, there are no spares so Huawei sends out replacements (communication infront =0)
The Mate 9 ist nice but without custom roms and HDR+
The P10+ was send out also in Germany for a while, but I got a Mate
P10+ would have been better because new, in closed box and with higher resale value.
I think I will contact my dealer what to do, maybe they will offer a special for a Pixel 2.
Sui77 said:
@licha26
Yes, you are right, there are no spares so Huawei sends out replacements (communication infront =0)
The Mate 9 ist nice but without custom roms and HDR+
The P10+ was send out also in Germany for a while, but I got a Mate
P10+ would have been better because new, in closed box and with higher resale value.
I think I will contact my dealer what to do, maybe they will offer a special for a Pixel 2.
Click to expand...
Click to collapse
I miss my 6P camera too because pictures were great without needing to tweak anything. But it's great to have portrait and wide aperture modes.
About custom roms, well... we have the chance to have Oreo updates with Treble implementation so there might be some action in the coming months...
Just sold my MATE 9 on eBay for 350 euros.
Fine for me now.
I will finally switch from NEXUS 5 to PIXEL 1 this weekend.
Gesendet von meinem Nexus 5 mit Tapatalk
The service from Huawei is really ****ty. I had my phone under warranty, but the battery had already hung up, and on top with that I dropped the phone on one instance, and broke the display. Now they are claiming that the phone is out of warranty as the display is broken!! On top of that, they sent the phone back saying they are not getting parts from Huawei anymore to replace the damaged display!!!!
Related
I sadly broke my Nexus 7's(2013) screen and digitizer in less then 5 days. Shameful I know, but anyways I contacted Asus since there wasn't anything else I could do. Their customer service set me up with a representative within 5 minutes. I explained my problem and he told me that they can fix it but it may cost me. There wasn't another option so I said okay. So they sent me an email with a form and told me to ship my Nexus to a Asus repair facility. I did and within in a week they sent me it back and fixed the screen and digitizer for FREE! Yes free well unless you count the shipping which was a small price to pay for fixing the device that wasn't their fault in the first place. Anyways if any of you have problems contact Asus I'm pretty sure they can help you. I'm so happy thought I lost my Nexus.
Someone if eager to save their reputation
Sent from my Nexus 7
Is it the same device or a new one?
Sent from my Nexus 7 using XDA Premium 4 mobile app
Good to know that they have a good customer service.
Sent from my Nexus 7 using xda app-developers app
androidsavage23 said:
I sadly broke my Nexus 7's(2013) screen and digitizer in less then 5 days. Shameful I know, but anyways I contacted Asus since there wasn't anything else I could do. Their customer service set me up with a representative within 5 minutes. I explained my problem and he told me that they can fix it but it may cost me. There wasn't another option so I said okay. So they sent me an email with a form and told me to ship my Nexus to a Asus repair facility. I did and within in a week they sent me it back and fixed the screen and digitizer for FREE! Yes free well unless you count the shipping which was a small price to pay for fixing the device that wasn't their fault in the first place. Anyways if any of you have problems contact Asus I'm pretty sure they can help you. I'm so happy thought I lost my Nexus.
Click to expand...
Click to collapse
That great to hear ASUS did that... +1 for Asus
Walmart sold me a 2 year accidental glass break/water damage warranty coverage for $28 it was a heck of a lot cheaper than Best Buys 2 year warranty at $70 so I got it. Hopefully if anything happens to the device its easily covered and ill get a new one instead of something fixed.
Off Topic - Does anyone have any experience with Walmart warranties they can share?
Asus was nice and pleasant to deal with.
I had to RMA one of my TF101s three times. It was the contracted repair shop (in Texas) who didn't fix the issue the 1st/2nd time.
They just re-flashed the stock image and sent back to me saying no-problem-found (I carefully documented the issue and suggested
they replace the mainboard due to faulty flash-storage). The 3rd time, I talked to Asus/San Jose directly and they asked the shop to
replace the board. It works beautifully since.
On the 1st RMA, somehow I unexpectedly got a new charger in the mail, from Asus (the issue was the unit didnot power on
even when plugged in). The 1st time I sent it out, it had a customROM onboard .. haha.
I've also only had good experiences with asus technical service. When my pc motherboard failed after a year, new one free!
Good to hear you had such a good experience with Asus.
Matrix_19 said:
Is it the same device or a new one?
Same device
Click to expand...
Click to collapse
Good to hear. :thumbup:
The way things are looking right now they're going to get very busy very soon..
I had a terrible experience with my N7 (2012) and Asus. Sent it in for a bad screen, and took 2-3 weeks to get it back. Glad to hear they're getting better
Sent from my Nexus 4 using Tapatalk 2
I have been following all the heart ack involved with 6p turning off and boot looping. i was lucky i purchased my 129 gig from a friend who purchased new on play store 11/16. june, 2016 i got a free replacement from google has i had a series of issues that could be fixed.
i have called both huawei and google--both will process return
huawei with a 5 day turn around time ie i have no use of a 6p for 5+ days. i have an old back-up which i don't like, but can survive if necessary
-i have read on this board that huawei replaces a mother board and provides a new battery
google will send me a 128 gig 6p, and i have a week to return my troubled 6p a no=brainer or maybe not??????????
-there have been postings here that memebers have received malfunctions replacement phones from google
-read postinga that 128gig phones did not sell well and frequenrly new 6p's are sent
-if google not repairing the mother board, is that a great reason to return through huawei???
any thoughts. i realize that many intelligent people have different opinions as to whether the issues are hard ware or software based?
bob in miami who loves his 6p when it works well. there really is not another phone out there i prefer. i am with verizon because of the coverage. otherwise i hate V with a passion. i do not want to be locked to verizon
Hey Bob in Miami; I went with Huawei. I spoke to them on a Sat., they required pictures of all 6 sides of the phone. Then I called them, they checked the pics and told me within 24 hours they will send me via email a return postage label. That came on Monday morning. I formatted my phone, didn't want the slim possibility of anyone getting my data, wrapped it up and dropped it off at UPS on a Tuesday. Of course I got a receipt. My service center was in Texas. I got a notice they got it on Wednesday and received an email Monday telling me they are going to replace it. You have to be home to sign for it, UPS came Wednesday. Like I said elsewhere, mine was a 10/10 and this was about a 9/10. I did get back a 128gb instead of the 32gb I sent them. Time will tell the condition of the new/old phone, but I was OK with the process from Huawei.
Good luck.
Go with huawei, they used UPS overnight shipping for both outgoing and incoming service.
Gang i am most concerned about the quality of the repair or replacement device.
H--do they replace the motherboard?
G--seems to be shipping some quality replacements and some non-quality replacements.
-------------
shipping: google is far superior for me. they send me the replacemnt and i have a full week to return my old phone.
this means i am never without a nexus 6p. google pays all shipping expense
I spent the extra 80 on the replacement plan after three months I had to use it I did my claim and they sent me one before I had to send one. Looked brand new even had to do all the updates
Sent from my Nexus 6P using Tapatalk
Google seemed faster. Huawei wanted me to ship for repair then send back..... I think.
Google just sends you one and requires your old to be returned in the mail
Looking to return my device as it is having the battery issue and the screen is separating from bottom of the chassis. I have Nexus Protect, what do you guys think would be the best route? Also, have any of you had a hold put on their bank account while the return process is active?
Does Hauwei actually replace the motherboard or just send a refurb like google?
to the poster above: save your $79 and let google send you a refurb at no cost. battery issues permit out of warrantee replacement with zero cost.
bob52r said:
Does Hauwei actually replace the motherboard or just send a refurb like google?
to the poster above: save your $79 and let google send you a refurb at no cost. battery issues permit out of warrantee replacement with zero cost.
Click to expand...
Click to collapse
Huawei replaced with my motherboard, and with 128GB one instead of 64GB I got originally.
did they replace the mother board or give you a different phone? how do you know?
yangqi said:
Huawei replaced with my motherboard, and with 128GB one instead of 64GB I got originally.
Click to expand...
Click to collapse
Same here. And they did it in 1 week.
kenhicg said:
Same here. And they did it in 1 week.
Click to expand...
Click to collapse
They gave you the 128?
galaxys said:
They gave you the 128?
Click to expand...
Click to collapse
Yes
Sent from my Nexus 6P using Tapatalk
I purchased a Nexus 6P through Best Buy (US) during May of last year and just recently have encountered a problem with the volume up button being stuck and the power button not locking the phone. These weren't caused by dropping the phone or any specific occurrence like that as far as I can remember. My screen has also been cracked for a while, but that was a separate issue. I called Huawei to check if the button issue is covered by the warranty and they said to fill out a ticket and send pictures and they would let me know. The problem is that I also have a one year warranty through Best Buy, but it would have a service charge attached and I wouldn't be getting a 6P; they would send me a gift card instead. I'd rather have the 6P repaired or replaced than have to buy a different phone through Best Buy, but if it takes too long for Huawei to assess whether or not the phone is under warranty, then the warranty for both will expire and I won't have either. Does anyone have any advice regarding this situation or experience with what Huawei will cover under their warranty?
goodandnicefriend said:
I purchased a Nexus 6P through Best Buy (US) during May of last year and just recently have encountered a problem with the volume up button being stuck and the power button not locking the phone. These weren't caused by dropping the phone or any specific occurrence like that as far as I can remember. My screen has also been cracked for a while, but that was a separate issue. I called Huawei to check if the button issue is covered by the warranty and they said to fill out a ticket and send pictures and they would let me know. The problem is that I also have a one year warranty through Best Buy, but it would have a service charge attached and I wouldn't be getting a 6P; they would send me a gift card instead. I'd rather have the 6P repaired or replaced than have to buy a different phone through Best Buy, but if it takes too long for Huawei to assess whether or not the phone is under warranty, then the warranty for both will expire and I won't have either. Does anyone have any advice regarding this situation or experience with what Huawei will cover under their warranty?
Click to expand...
Click to collapse
Personally I'd go the Best Buy route and get a different phone.
I had a bootloop of death - Google turned me down because I was out of warranty, I was transferred to Huawei, who said I was also out of warranty with them as well. They offered a "repair/replace" service for $164.00 since this has been a known and problematic issue. They told me I would have the phone in 10 business days - for which it would be repaired or, they would just send me a new one to replace it. I just got the device today; its brand news. Battery is good capacity, so far no bugs - we will see though. All and all - if you end up getting the repair/replace option and you can afford to pay the extra cash for a phone you already spent a bunch of extra cash on.... it was worth it.
goodandnicefriend said:
I purchased a Nexus 6P through Best Buy (US) during May of last year and just recently have encountered a problem with the volume up button being stuck and the power button not locking the phone. These weren't caused by dropping the phone or any specific occurrence like that as far as I can remember. My screen has also been cracked for a while, but that was a separate issue. I called Huawei to check if the button issue is covered by the warranty and they said to fill out a ticket and send pictures and they would let me know. The problem is that I also have a one year warranty through Best Buy, but it would have a service charge attached and I wouldn't be getting a 6P; they would send me a gift card instead. I'd rather have the 6P repaired or replaced than have to buy a different phone through Best Buy, but if it takes too long for Huawei to assess whether or not the phone is under warranty, then the warranty for both will expire and I won't have either. Does anyone have any advice regarding this situation or experience with what Huawei will cover under their warranty?
Click to expand...
Click to collapse
Hello,
I don't really want to read all the page, so I'll leave it to you: http://consumer.huawei.com/us/support/warranty-policy/mobile-phone/index.htm
Considering your N6P is almost one year old and all the problems surrounding​ the device at the moment:
Bootloop of death
Defective batteries
I'm not sure if it's worth it. It could last forever, but also fail next month when your warranty will be over...
If you don't loose much between the "service charge" and the Best Buy gift card, I would go that route and start looking for a new device. But that's just me...
Good luck...
mikeygeer said:
I had a bootloop of death - Google turned me down because I was out of warranty, I was transferred to Huawei, who said I was also out of warranty with them as well. They offered a "repair/replace" service for $164.00 since this has been a known and problematic issue. They told me I would have the phone in 10 business days - for which it would be repaired or, they would just send me a new one to replace it. I just got the device today; its brand news. Battery is good capacity, so far no bugs - we will see though. All and all - if you end up getting the repair/replace option and you can afford to pay the extra cash for a phone you already spent a bunch of extra cash on.... it was worth it.
Click to expand...
Click to collapse
Hello,
I would have kept trying and call Google/Huawei. A lot of people got it repaired/replaced even though their warranty ended...
Cheers...
I agree, to keep hammering them for a replacement is the right move. One thing to keep in mind is many of the recent reports about interactions with Huawai have indicated they seem to be trending towards playing hardball. Sooner than later would be my advice on working them for a replacement.
Sent from my Nexus 6P using XDA-Developers Legacy app
I did hammer google for a couple weeks to no avail - now that I have charged the new Nexus 6p from Huawei I have am pleased to report the replacement device they sent me is as good as it was when it was brand new. The device has zero battery degradation, and hasn't had a battery shutdown problem at all even though I was trying to trigger it through going on a walk in the cold this morning while suddenly using the camera. Other than the headache of losing a few pictures and spend $164 that I shouldn't have had to spend in the first place for a hardware malfunction...... I am very pleased to be rocking a solid Nexus 6p
---------- Post added at 08:17 PM ---------- Previous post was at 08:14 PM ----------
CyberpodS2 said:
I agree, to keep hammering them for a replacement is the right move. One thing to keep in mind is many of the recent reports about interactions with Huawai have indicated they seem to be trending towards playing hardball. Sooner than later would be my advice on working them for a replacement.
Sent from my Nexus 6P using XDA-Developers Legacy app
Click to expand...
Click to collapse
Huawei was nothing but quick and efficient with my order. They didn't grant me an out of warranty replacement, but they did get me a new device within a week of their shop receiving it. Also, for posterity, they sent me a Huawei brand pen. HAHAHA. That kinda added insult to injury - just the same - I wouldn't believe all the complaints about Huawei's lack of costumer service - they were quick in all my interactions with them.
mikeygeer said:
I did hammer google for a couple weeks to no avail - now that I have charged the new Nexus 6p from Huawei I have am pleased to report the replacement device they sent me is as good as it was when it was brand new. The device has zero battery degradation, and hasn't had a battery shutdown problem at all even though I was trying to trigger it through going on a walk in the cold this morning while suddenly using the camera. Other than the headache of losing a few pictures and spend $164 that I shouldn't have had to spend in the first place for a hardware malfunction...... I am very pleased to be rocking a solid Nexus 6p
---------- Post added at 08:17 PM ---------- Previous post was at 08:14 PM ----------
Huawei was nothing but quick and efficient with my order. They didn't grant me an out of warranty replacement, but they did get me a new device within a week of their shop receiving it. Also, for posterity, they sent me a Huawei brand pen. HAHAHA. That kinda added insult to injury - just the same - I wouldn't believe all the complaints about Huawei's lack of costumer service - they were quick in all my interactions with them.
Click to expand...
Click to collapse
Hey,
They were just "quick" to ask you some money and nothing else... For something you shouldn't have had to pay for. That's all I see here.
Did you get someone/something telling you it won't ever happen again? Or did they/it also said: goodbye, see you next year? Since they didn't acknowledge the issue, no one knows if they ship crappy batteries/motherboards/phones or if they manufactured new batteries/motherboards/phones which is unlikely.
And this is supposed to be a good customer service? Damn it...
May I ask you what is your build date in bootloader > barcodes? Just so you know what to expect? Also we can have an idea...
Thanks...
I had bought the Nexus 6P from a friend. No receipt or anything. Since my phone bootloop like everyone else , I decided to go into the main boot screen and chose " barcode ". in that screen , it will show seriel # , IMEI # , model # and build date of the phone, which was 03/04/2016. Knowing that the phone was produced back in march , I know that the warranty can't be expired. I decided to call Huawei. The warranty did not expired yet. I was lucky to call in and inquire about getting it repaired.
So if you bought a phone , and not sure of the warranty , go into the recovery screen , toggle through the menu ( recovery, bootloader , start , barcode )and choose barcode to see the detail of the phone and check the production date.
510jungleboy said:
I had bought the Nexus 6P from a friend. No receipt or anything. Since my phone bootloop like everyone else , I decided to go into the main boot screen and chose " barcode ". in that screen , it will show seriel # , IMEI # , model # and build date of the phone, which was 03/04/2016. Knowing that the phone was produced back in march , I know that the warranty can't be expired. I decided to call Huawei. The warranty did not expired yet. I was lucky to call in and inquire about getting it repaired.
So if you bought a phone , and not sure of the warranty , go into the recovery screen , toggle through the menu ( recovery, bootloader , start , barcode )and choose barcode to see the detail of the phone and check the production date.
Click to expand...
Click to collapse
Hello,
Actually it's the bootloader, not the recovery screen... :good:
You can also go on Huawei site and enter your IMEI. It will give you the warranty's period.
Also, you are lucky. Depending on who answer the call at Huawei, they refuse to repair/replace the phone without the receipt.
Cheers...
Sorry for hijacking the thread but I'm suffering from the early shut down and have contacted Huawei who have confirmed the phone is still in warranty until end of this year and have created an RMA.
However they've sent me the envelope to post the phone back but state you need to return with the a copy of the receipt which I don't have as I purchased it from eBay. It was originally purchased from CPW and was unlocked! Can someone please confirm if Huawei accept warranty returns without the receipt?
Note... I'm in the UK and the phone was purchased from CPW in the UK.
Sent from my Nexus 6P using Tapatalk
mchu6am4 said:
Sorry for hijacking the thread but I'm suffering from the early shut down and have contacted Huawei who have confirmed the phone is still in warranty until end of this year and have created an RMA.
However they've sent me the envelope to post the phone back but state you need to return with the a copy of the receipt which I don't have as I purchased it from eBay. It was originally purchased from CPW and was unlocked! Can someone please confirm if Huawei accept warranty returns without the receipt?
Note... I'm in the UK and the phone was purchased from CPW in the UK.
Click to expand...
Click to collapse
Hey,
It seems like it depends who you talk to at Huawei. Some have been asked for a copy of the receipt, some others haven't. Will they repair it if you send it without the receipt though they have asked for one..?
Not sure, as so much people must have sent them N6P lately due to bad batteries and bootloop... I think they are actually trying to find anything they can to refuse the repair for those who are not original owners. At least people who don't own the receipt.
Hoping I'm wrong and you'll get your phone back, up and running..!
Good luck...
My 6p shut down at approx 40% twice last week (on Dirty Unicorn) and according to Huawei, I only have 1 more month of warranty left. I just sent in the pictures, imei and s/n and now they'll send me a label. I plan on flashing the August factory image and locking the bootloader before sending it in, of course.
so...how long will I be without a phone? I don't have a backup.
i have nexus 6p bootloop and iy is in waranty how i can replace it
mikeygeer said:
I had a bootloop of death - Google turned me down because I was out of warranty, I was transferred to Huawei, who said I was also out of warranty with them as well. They offered a "repair/replace" service for $164.00 since this has been a known and problematic issue. They told me I would have the phone in 10 business days - for which it would be repaired or, they would just send me a new one to replace it. I just got the device today; its brand news. Battery is good capacity, so far no bugs - we will see though. All and all - if you end up getting the repair/replace option and you can afford to pay the extra cash for a phone you already spent a bunch of extra cash on.... it was worth it.
Click to expand...
Click to collapse
i have nexus 6p bootloop and iy is in waranty how i can replace it
mmadney said:
i have nexus 6p bootloop and iy is in waranty how i can replace it
Click to expand...
Click to collapse
Have you tried speaking to Google or Huawei about it? Thats really the first and only step. Like I said before I mine was OUT of warranty so I just paid the money for Hauwei to fix or replace the device. Call them! They will ask you questions and take you through the whole process.
I bought my phone from Huawei directly at launch, and I have the typical shutdown randomly when taking pictures problem, even after having an OEM battery installed 3 months ago using my SquareTrade warranty.
I called Huawei and they didn't really GAF. Asked me to do a factory reset (which I had already done multiple times, with different versions of Android) and that was pretty much it. They didn't seem to really want to fix it. I *know* this is an issue, because I know Google is replacing these phones out of warranty for those who bought them from Google directly.
My question is, has anyone had any luck having this issue resolved through Huawei?
It's a shame, such an awesome phone, and although I've since replaced it with a OP5, I'd love to get it back into working order.
Did an RMA for a good friend with 6P. Contacted Huawei UK via chat. got in a return email all the details. a few days later got mail with padded envelope. Sent the device and got it fixed about 10 days later.
Battery was replaced and they even replaced charger module free of charge.
wizardwiz said:
Did an RMA for a good friend with 6P. Contacted Huawei UK via chat. got in a return email all the details. a few days later got mail with padded envelope. Sent the device and got it fixed about 10 days later.
Battery was replaced and they even replaced charger module free of charge.
Click to expand...
Click to collapse
This was out of warranty?
They turned me down at Huawei UK. So shall use house insurance to get a replacement. I need my 6p working.
Sent from my Nexus 6 using Tapatalk
Krunk_Kracker said:
This was out of warranty?
Click to expand...
Click to collapse
She had her warranty until March 2018 so didn't have much trouble to get it fix for her.
I didn't send the phone directly to huawei but a company in my country (Slovenia) that is authorized to repair huawei phones, it took almost 2 months but they sent me a new Nexus 6P. Didn't even buy the phone in my country but it still had warranty since I only had it for a year.
Krunk_Kracker said:
This was out of warranty?
Click to expand...
Click to collapse
No.. still on warranty until 3/2018
No support from Huawei. No support from Google.
Another thing Apple is doing better. iPhone is manufactured by Foxconn, just as N6P was manufactured by Huawei. But all the marketing, design, and branding is Google. If you buy an iPhone at Best Buy, Apple is still responsible for the customer service and replacement, you can still bring your device to an Apple store.
This is moronic, I don't know why Google thinks they are special. All the papers, materials and boxes that came with Nexus 6P have Google branding, not Huawei.
zymphad said:
No support from Huawei. No support from Google.
Another thing Apple is doing better. iPhone is manufactured by Foxconn, just as N6P was manufactured by Huawei. But all the marketing, design, and branding is Google. If you buy an iPhone at Best Buy, Apple is still responsible for the customer service and replacement, you can still bring your device to an Apple store.
This is moronic, I don't know why Google thinks they are special. All the papers, materials and boxes that came with Nexus 6P have Google branding, not Huawei.
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And for this reason is why I filed a complaint with BBB. Google needs to take responsibility for their defective products
Has anyone successfully get Huawei to replace the defective 6p or just offering a repair for $160?? Let me know if anyone has gotten google to replace it with the pixel phones.
There's an entire thread of people who got it replaced with a new pixel. Huawei on the other hand are useless
After about 3-4 weeks going between Google, and Huawei I FINALLY got Huawei to "repair" (possible replaced) mine, it is on the truck today for delivery so we'll see what they did.
idbl_fanatic said:
After about 3-4 weeks going between Google, and Huawei I FINALLY got Huawei to "repair" (possible replaced) mine, it is on the truck today for delivery so we'll see what they did.
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You most likely just got a new or very clean refurbished one. As someone who has went through through the RMA 4 times, I can say that with confidence
I'd say we are **** out of luck with Huawei unless they want to send us the mate 10, im all for it heh
vladniko said:
You most likely just got a new or very clean refurbished one. As someone who has went through through the RMA 4 times, I can say that with confidence
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AAAAND on course, Huawei didn't put my suite number on the f-n package!!
lucky_strike33 said:
Has anyone successfully get Huawei to replace the defective 6p or just offering a repair for $160?? Let me know if anyone has gotten google to replace it with the pixel phones.
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Hwuwaei replaced mine for free with the 1yr time Frame
vladniko said:
You most likely just got a new or very clean refurbished one. As someone who has went through through the RMA 4 times, I can say that with confidence
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Well it looks brand new, different IMEI number, and it came with 8.0.0 Aug build, I just updated to Sept, and then Oct.
**UPDATE**
Well, when I got home and started to set things up, the fingerprint sensor doesn't work, factory reset 2-3 times, and still nothing..................waiting for another shipping label
hey all, Im thinkin about buying a 6p off craigslist, its listed for $350, do you think I should stay away?
Andromendous said:
hey all, Im thinkin about buying a 6p off craigslist, its listed for $350, do you think I should stay away?
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Stay Away! It can die the next day.
Mine got into bootloop 3 days ago..
I was able to disable the big cluster but its not worth the hassle
I have never had worse customer service than I did with Huawei. Horrible, horrible company