SIM Card 2 slot not recognizing the card? - Moto G5 Plus Questions & Answers

Hello guys, I had this phone XT1685 for about 2 months now, and today I tried the second slot or SIM2 but it doesn't recognize the SIM card. Did anyone else had this problem with the 2nd card slot? I have the latest update on Moto G5 Plus Build NPNS25. 137-33-11
Please someone let me know if you had this issue and fixed it

Hello. I also have dual SIM XT1685, sometimes the phone doesn't recognize SIM 2,usually after restart, but sometimes even when I was using the phone.
Picking the slot out and putting it in helped each time, but only in the system (don't disable or restart the phone)
I got decision for myself: I've put a small peace of paper under SIM 2 in the slot. 1 week since then, SIM card works perfectly.
Cleaning cards with IPA, or eraser for pencils did not help.
SIM cards are both new

dritank said:
Hello guys, I had this phone XT1685 for about 2 months now, and today I tried the second slot or SIM2 but it doesn't recognize the SIM card. Did anyone else had this problem with the 2nd card slot? I have the latest update on Moto G5 Plus Build NPNS25. 137-33-11
Please someone let me know if you had this issue and fixed it
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Click to collapse
I faced it two times on XT1686, SIM cards disappearing out of the blue. I got it fixed both the time by just popping it out with the pin and cleaning the the contacts and popping them back in. :laugh:

Thanks, I will give it a try....
sharan.nyn said:
I faced it two times on XT1686, SIM cards disappearing out of the blue. I got it fixed both the time by just popping it out with the pin and cleaning the the contacts and popping them back in. :laugh:
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Thanks, I will give it a try....

Hi, I do own a XT1685 device and face both SiMs problems: SIM1 not recognised, SIM2 no service. I will replace sim card reader with one ordered from internet because nothing else works.

sisifjunior said:
Hi, I do own a XT1685 device and face both SiMs problems: SIM1 not recognised, SIM2 no service. I will replace sim card reader with one ordered from internet because nothing else works.
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I have tried this, it doesn't work. Recently I flashed 8.1 version for TWRP, it seems to me that this issue is gone, sim cards are both recognised after reboot

Related

P6800 SIM Card not recognized!!!

Hi,
I just purchased a P6800 to replace my current phone.
Everything is awesome about the device, but everytime I try to insert my SIM from my previous phone, it keeps saying "Please Insert SIM"
After many reboots, same message shows on the unlock screen.
I've tried other SIM cards from my friends' phones (H20, Red Pocket, T-Mobile, Etc.)
The only SIM it seems to detect is my old O2 SIM card from my travel overseas.
Are there different times of Mini SIMs? Perhaps the metal contact sizes are different for data and regular phone SIMs?
I hope someone can help as I would love to utilize the full capabilities of this device.
Thanks.
pimpnyak said:
Hi,
I just purchased a P6800 to replace my current phone.
Everything is awesome about the device, but everytime I try to insert my SIM from my previous phone, it keeps saying "Please Insert SIM"
After many reboots, same message shows on the unlock screen.
I've tried other SIM cards from my friends' phones (H20, Red Pocket, T-Mobile, Etc.)
The only SIM it seems to detect is my old O2 SIM card from my travel overseas.
Are there different times of Mini SIMs? Perhaps the metal contact sizes are different for data and regular phone SIMs?
I hope someone can help as I would love to utilize the full capabilities of this device.
Thanks.
Click to expand...
Click to collapse
It uses a regular sized SIM, not a micro-SIM. Are you sure you're inserting the SIM with the contact side down notch end first?
pimpnyak said:
Hi,
I just purchased a P6800 to replace my current phone.
Everything is awesome about the device, but everytime I try to insert my SIM from my previous phone, it keeps saying "Please Insert SIM"
After many reboots, same message shows on the unlock screen.
I've tried other SIM cards from my friends' phones (H20, Red Pocket, T-Mobile, Etc.)
The only SIM it seems to detect is my old O2 SIM card from my travel overseas.
Are there different times of Mini SIMs? Perhaps the metal contact sizes are different for data and regular phone SIMs?
I hope someone can help as I would love to utilize the full capabilities of this device.
Thanks.
Click to expand...
Click to collapse
Im having the exact same problem. Bought a Telstra sim for my P6800 and it wont recognise it. The same sim works fine in my Galaxy Nexus, and the sim from my Galaxy Nexus works fine in the Tab. It's just this particular sim/data plan it wont recognise the sim, keeps saying 'insert sim'. I had the sim replaced, same issue. Any ideas?
Did you try to go to Settings -> Wireless and then configure the APN, etc.?
tab7_7 said:
Did you try to go to Settings -> Wireless and then configure the APN, etc.?
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Wont let me into it. When I press Mobile Networks it tells me to insert a sim. The sim works fine in other devices but is not detected by the Tab. A Google search reveals that it is a common problem with certain sims and carriers, I may have to go to a Telstra store and try a few different sims.. Unless there is something else I can try?
I had a problem with my sim card but when I reboot my device It is Ok.
Yes. Try to reboot your device. When I inserted my SIM while the tablet was on, it would give me the same error until I restarted the tablet.
You definitely have to reboot the Tab after inserting the Sim.
Sent from my HTC Desire Z using Tapatalk 2
tab7_7 said:
Yes. Try to reboot your device. When I inserted my SIM while the tablet was on, it would give me the same error until I restarted the tablet.
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With respect, rebooting was the first thing I tried! Makes no difference whether I insert the sim when the Tab is off or not, still not detected
If a different Sim card works in the tablet you can see if your phone provider can give you another Sim. If no Sim works, it's most probably HW related
Sent from my HTC Desire Z using Tapatalk 2
A sim that worked earlier in the week no longer works, sadly now looks to be a hardware issue..
You can't use the micro sims they mess up the sim reader if you leave it in it will continue to work but once you take it out it breaks the sim slot it happened to me i used a att sim first and it worked fine then a rep at a cell shop put his micro sim with an adapter into to it to see if it worked with t-mobile and when he took it out the sim slot wouldn't work I had to get the device replaced
Sent from my GT-P6800 using XDA Premium HD app
techjunkie702 said:
You can't use the micro sims they mess up the sim reader if you leave it in it will continue to work but once you take it out it breaks the sim slot
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Click to collapse
And that is exactly what has happened to me. I was using a micro sim with adapter and after I removed it, the device no longer recognises sim cards. It will cost me AU$130 to have it repaired.
A big warning to everyone else not to use micro sims with adapters, make sure you use a full old-style sim card! Quite annoying since most carriers these days have the sim card with the micro-sim push out, these will damage the sim slot in the P6800
Same problem here after using a microsim adapter now it doesn't recognize any sim. Do you know how to remove back cover so i try to repair internal sim card reader?
code72 said:
Same problem here after using a microsim adapter now it doesn't recognize any sim. Do you know how to remove back cover so i try to repair internal sim card reader?
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Same problem here, after using a Micro-Sim Adapter, my p6800 stopped recognizing the sim cards. I hope the repair do not cost too much.
Don't know if this might help.
I had the same experience when I insert my Sim card the first time.
Luckily I have about twenty old Sim card to play with.
I tried most of them and found put that some Sim card is thinner.
So, what I did was to paste a layer of clear tape on the back of my Sim card to make it slightly thicker.
It will fell a but tight at first.
But it helps.
Sent from my GT-P6800 using xda app-developers app
I've also tried that, pasted a piece of tap to make the sim a bit thicker but It didn't worked, I think I have to send it for repair.
Thanks for your help.
Sent from my LT26i using Tapatalk 2
Last try would be the most ancient method.
Try using a eraser to rub the contacts of the Sim card.
Sent from my GT-P6800 using xda app-developers app

[Q] some sim cards work but others don't

So to make a long story short, an old straight talk sim card works on my phone but some red pocket sim cards do not. I have tried many things to make the sim cards be recognized like turning the phone off and on, taking the sim card out and putting it back in. I'm wondering if anyone knows of some reason for a new sim card to not work. I just got 10 sims from ebay so I'm going through them hoping that one will work.
inteprid said:
So to make a long story short, an old straight talk sim card works on my phone but some red pocket sim cards do not. I have tried many things to make the sim cards be recognized like turning the phone off and on, taking the sim card out and putting it back in. I'm wondering if anyone knows of some reason for a new sim card to not work. I just got 10 sims from ebay so I'm going through them hoping that one will work.
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Click to collapse
Are they cut-down?
xda6969 said:
Are they cut-down?
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Click to collapse
nope.

HELP - SIM CARD problem

Hi Guys,
I love my Nexus (Rooted, Specific ROM BeanStalk).
It was working like a charm.
My company change the carrier and issue new SIM.
I have to use a nano sim card (due to IPHONE 5 policy - in the company).
I then used an holder for the nano Card.
I inserted it, it worked well one to two hours and now, not anymore.
The NEXUS is not seeing any SIM card, mine and another from my wife in the micro sim format.
My SIM card is working in other phone, even with the holder.
I did a reset factory and installed the ROM again from scratch.
What are your suggestion ?
Thanks
Docles

Telling me there is no sim card in my phone

Recently my phone has been telling me there is no sim card (the little sim card symbol with a line through it in grey) and its only been working through WiFi. It has the scratches where the contacts are but i dont think thats the issue, ive been told they are meant to be there.
So far i have only restarted the phone, cleaned the sim card and blown the contacts where it sits but nothing has worked.
Anyone got any other ideas/anything that worked for them?
TIA
Try a different SIM from the same provider, and you'll know if it's the SIM or not

Verizon Sim Card slot issue

So I got the phone Friday and everything was working perfectly except for the texting coming so I called Verizon and had them the cdma_less feature. After that my text came flooding in. So I used the phone all day and later on I lost signal completely. So I shut my phone off and on multiple times and I would get LTE but no voice over LTE so I couldn't make phone calls and then my phone signal stopped again.
I called technical support and they did a bunch of resets on the network side and still couldn't get it working so they suggested that I get a new SIM card. I got a new SIM card and still didn't work so I called technical support again and they went through a bunch of things with me and finally they had me move it over to SIM card slot 2. They did get it going in SIM card slot 2 but I've also read people online having troubles with this when they had it in sim 2 and that most were using sim 1.
Has anyone else had this issue and what slot are you using? I'm worried that it's going to happen again. Which SIM card slot are you using and do you think the SIM card slot is an issue? I don’t understand why it would work for a whole day in slot 1. Thanks in advance.
umass021 said:
So I got the phone Friday and everything was working perfectly except for the texting coming so I called Verizon and had them the cdma_less feature. After that my text came flooding in. So I used the phone all day and later on I lost signal completely. So I shut my phone off and on multiple times and I would get LTE but no voice over LTE so I couldn't make phone calls and then my phone signal stopped again.
I called technical support and they did a bunch of resets on the network side and still couldn't get it working so they suggested that I get a new SIM card. I got a new SIM card and still didn't work so I called technical support again and they went through a bunch of things with me and finally they had me move it over to SIM card slot 2. They did get it going in SIM card slot 2 but I've also read people online having troubles with this when they had it in sim 2 and that most were using sim 1.
Has anyone else had this issue and what slot are you using? I'm worried that it's going to happen again. Which SIM card slot are you using and do you think the SIM card slot is an issue? I don’t understand why it would work for a whole day in slot 1. Thanks in advance.
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Click to collapse
I have been having this same issue after updating to 9.0.10. I was on the phone with Verizon and OnePlus for 50 minutes. Still have not gotten the issue resolved.
If anyone has any insight, it would be greatly appreciated.
Have you switched Sim card slots? Ever since I went from 1 to 2 I haven't had one issue
I read somewhere that a factory reset fixes it
9.0.10 breaks Verizon connectivity. You might get some LTE, but no voice or messaging. Looks like people can fix it with a factory reset.
FYI: Same issue on the new beta.
chrisliphart said:
9.0.10 breaks Verizon connectivity. You might get some LTE, but no voice or messaging. Looks like people can fix it with a factory reset.
FYI: Same issue on the new beta.
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I tried everything except for a factory reset on 9.0.10. Decided to try the open beta. That resolved the issue for me.
Are you forcing the update by using a VPN or getting it OTA?

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