Database Users

Moto G4 Plus (XT1641) Android Nougat 7.0 Softbricked after installing SuperSu

I was trying to root my Moto G4 Plus (XT1641) (Dual SIM bought in Wallmart, Mexico), installed the superuser-zip file, but it never loaded. Heres the deatiled info:
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8952-B1.03
(bootloader) product: athene_16mp
(bootloader) board: athene_16mp
(bootloader) secure: yes
(bootloader) hwrev: P2A
(bootloader) radio: 5
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SAMSUNG QX13MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=1F
(bootloader) cpu: MSM8952
(bootloader) serialno: (**********)
(bootloader) cid: 0x0032
(bootloader) channelid: 0x22
(bootloader) uid: B129A00000000000000000000000
(bootloader) securestate: flashing_unlocked
(bootloader) iswarrantyvoid: yes
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 354116070814435
(bootloader) meid:
(bootloader) date: 05-21-2016
(bootloader) sku: XT1641
(bootloader) battid: SNN5966A
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Fri Apr 14 10:46:36 UTC 2017"
(bootloader) ro.build.fingerprint[0]: motorola/athene_f/athene_f:7.0/NPJ
(bootloader) ro.build.fingerprint[1]: 25.93-14/16:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.11.16.athene.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.BR.1.3.6-01710-8976.0
(bootloader) version-baseband[0]: M8952_70030.25.03.62R ATHENE_LATAM_DSD
(bootloader) version-baseband[1]: S_CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-g478d03a (hudsoncm
(bootloader) kernel.version[1]: @ilclbld26) (gcc version 4.8 (GCC) ) #1
(bootloader) kernel.version[2]: SMP PREEMPT Fri Jan 6 05:12:56 CST 2017
(bootloader) sbl1.git: git=MBM-NG-VB1.03-0-ge433b40
(bootloader) rpm.git: git=a970ead
(bootloader) tz.git: git=119e5b2-dirty
(bootloader) hyp.git: git=119e5b2-dirty
(bootloader) keymaster.git: git=119e5b2-dirty
(bootloader) cmnlib.git: git=119e5b2-dirty
(bootloader) aboot.git: git=MBM-NG-VB1.03-0-gb44c0ee
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: retmx
all: listed above
finished. total time: 0.102s
-First, i had to get the unlock bootloader code from Motorola following the steps on the website
(1) https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
(2) https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b
(3) https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-c
And it was the result:
C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot oem unlock (******************)
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) invalid boot state
OKAY [ 0.006s]
finished. total time: 0.007s
but, as it said in the las section, my device appears to succesfuly unlocked bootloader:
(bootloader) securestate: flashing_unlocked
(bootloader) iswarrantyvoid: yes
- Following the next post https://forum.xda-developers.com/moto-g4-plus/how-to/guide-how-root-nougat-moto-g4-plus-t3484672 i installled Minimal ADB and Fastboot on my pc, and flashed twrp-3.1.0-0-athene.img. BUT, I DIDN´T NOTICE THE WARNING ON TOP OF THE POST: "If you are on NPJ25.93-11/12/14 (non-soak test Nougat), you MUST flash the ElementalX kernel (link) after step 4. Make sure to backup the stock kernel before proceeding". (and honestly i have no f****** idea if i was on NPJ25.93-11/12/14). I finished installing that post's phh's SuperUser, and Voila!, it didn't worked
-After loking for any solutions to this issue, i've found this post: https://forum.xda-developers.com/moto-g4/how-to/how-to-root-g4-fix-bootable-attempted-t3417592 and tried rooting and tried typing echo SYSTEMLESS=true>>/data/.supersu on the TWRP's terminal and using it's SuperSU file.
-Also: I forgot to make an Backup on TWRP :crying: before installing my first superuser file
I can acces bootloader on my cellphone and TWRP witouth problem, so it's softbricked.
1: How can i finish rooting my device and make ti work? or
2: Is there any way i could reinstall the OS (nougat or Lollipop) using any recovery file, re-stock, re-lock or something?

Okay, a few things from what I see from your post:
You're on NPJ25.93-14/16 (from your getvar infor fingerprint), so that build requires ElementalX or another custom kernel. I think that requirement stands for any Nougat build on Moto G4 devices anyway, since Google appears to have enforced kernel security under Nougat.
Regardless, you'll need to flash a custom kernel to get any root solution (or somehow bypass dm-verity), else you won't be able to boot. You may be able to copy ElementalX (https://forum.xda-developers.com/moto-g4-plus/development/kernel-elementalx-g4-0-01-t3424836) to a SD card, or use the 'adb push' commands from your adb terminal to push the file onto your device.
Then, you may be able to boot into TWRP, flash the ElementalX kernel, wipe your cache/Dalvik then reboot.
If your device boots, then you may wish to check if phh Superuser is still active.
If no root is present, reboot into TWRP and then flash phh Superuser.
If you still get bootloops or are unable to get ElementalX onto your device, you may wish to flash the stock Nougat ROM (same build as what you have currently) from here: https://forum.xda-developers.com/moto-g4-plus/how-to/moto-g4-plus-xt1640-43-athene-npj25-93-t3549369 This will wipe TWRP and any root present (as your kernel and recovery will be stock again), you do not have to re-lock your bootloader if you choose not to, and if you do not use 'fastboot erase userdata' and the OEM lock commands, you may be able to retain your data (though hopefully someone else can chime in on this point). However, for a stable system, I'd recommend using all the erase commands as listed (which potentially means losing your data)
EDIT - from toppits' post here (https://forum.xda-developers.com/showpost.php?p=71461568&postcount=64), you may be able to use these commands for the fastboot ROM (may save your data if you choose to re-flash the fastboot stock ROM):
Code:
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash dsp adspso.bin
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
As always, you may have to erase your data if your system becomes unstable, but hopefully you may be able to boot and recover your data. You may then wish to continue on with your system as is or, after backing up your data, fully wipe and re-flash to get a stable system.

[SOLVED] [XT1572] Fully bricked or is there a solution ?

Hey there,
To make it short, the phone was rooted, bootloader unlocked, and it was on Resurrection Remix (don't know which one, it was Nougat 7.1.2).
I tried to restore it back to stock, lock the bootloader etc (following this guide : https://forum.xda-developers.com/mo...de-return-to-stock-relock-bootloader-t3489110 which has files for xt1572 too ).
During the process, I got the error that a lot of people get about the Preflash validation error and yet i went through, except that I still locked at the end (I did not notice the Note about it below the command lines, I so regret it).
I also flashed the original Motorola logo (instead of "Bootloader is unlocked"), but I don't think this has anything to do with the fact that it got bricked (I can be wrong though).
Now, I can't access the phone through the cable. adb devices (with killing and restarting server) doesn't detect anything, I'm just stuck on the big Motorola logo splash screen.
Anyone has any idea on any possible way to unbrick it ? (I heard about qualcomm hsusb something but I'm just not sure where it can lead)
Thanks !

@pef6000
Bootloader is locked? What is status code...?

can't you use fastboot (from device turned off hold power + vol down) and flash stock motorola rom?

Hey there, thanks for your answers.
I can't access bootloader nor fastboot. adb doesn't show any device anymore.
I cannot even turn on or off the phone. It just reboots even if I long-press the power button. It just boots back up, and I can only leave it like this until battery is depleted.

Hold power, when screen turn off hold only vol-. It should go to bootloader.
Check and post here BL status. @pef6000
---------- Post added at 11:04 PM ---------- Previous post was at 10:58 PM ----------
Btw, if you will go to bootloader mode(locked) - you can only flash again stock 6.0.1(newest).
Without bootloader and gpt.
Check how many sparsechunks you have in zip file, I think from 0 to 11.

Sorry for being late. I tried that yesterday, but one problem after another, Windows died
I'll pass some time on it whenever I get the computer working.
I tried starting in BL and it worked !
I think the fact that it wasn't working before was due to the phone bootlooping directly on splash screen (maybe, I don't know).
Here, battery was dead since I couldn't turn it off. So I plugged the phone in while keeping vol- pressed, and it booted immediately in.
Couldn't get a hold of the status code though, the computer rebooted and crashed, so I had something else in mind, sorry :/
Anyway, I'll do that whenever I can, thanks for your help !

Here again. I accessed bootloader and I get :
AP Fastboot Flash Mode (Secure)
[…]
Console [NULL]: null
Battery OK (charging)
Device is UNLOCKED. Status Code: 3
Software status: Modified
Before this problem, when I tried to flash everything, I have parsechunks from 0 to 8, not 11.
Now, I don't really know what to do. Should I do everything back again with a 6.0.1 zip ?

pef6000 said:
Should I do everything back again with a 6.0.1 zip ?
Click to expand...
Click to collapse
Yes.
Without bootloader, gpt and Don't lock BootLoader.

Hey.
I did it, didn't lock bootloader, didn't flash bootloader.img nor gpt.bin, but it still freezes on the splash screen logo. I suppose it woudn't take as much as 15 to 30 minutes to switch from that splash screen to any other screen.
The bootloader is still accessible, and I still have the same things (unlocked, status 3, etc).
Am I doing something wrong ? :/

What is your model and what rom are you flashing?
What do you have on pc after: "fastboot getvar all"? @pef6000

It's a XT1572, European (got it in France).
I'm trying to flash the one for XT1572 in the link with the instructions : https://dl.prazaar.de/?dir=Android/XT1572/Factory/6.0.1/MPHS24.107-58-5_September_2016
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8992-A0.4C
(bootloader) product: clark
(bootloader) board: clark
(bootloader) secure: yes
(bootloader) hwrev: 0x83C0
(bootloader) radio: 0x1
(bootloader) emmc: 32GB Samsung REV=07 PRV=02 TYPE=57 PNM=BWBD3R
(bootloader) ram[0]: 3072MB Samsung S8 SDRAM DIE=6Gb M5=x1 M6=x5 M7=x0 M
(bootloader) ram[1]: 8=x3B
(bootloader) cpu: MSM8992
(bootloader) serialno: TA3910197I
(bootloader) cid: 0x0007
(bootloader) channelid: 0x42
(bootloader) uid: 42C5D7001E000000000000000000
(bootloader) unlocked: yes
(bootloader) securestate: unlocked
(bootloader) iswarrantyvoid: yes
(bootloader) mot_sst: 3
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: [...]
(bootloader) meid:
(bootloader) date: 11-12-2015
(bootloader) sku: XT1572
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Wed Jul 6 10:58:55 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/clark_reteu/clark:6.0/MPH
(bootloader) ro.build.fingerprint[1]: S24.49-18-4/3:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.24.221.4.clark_reteu
(bootloader) ro.build.version.full[1]: .reteu.en.EU
(bootloader) ro.build.version.qcom: <not found>
(bootloader) version-baseband[0]: M8992_1255331.29.01.88.02R CLARK_EMEA_
(bootloader) version-baseband[1]: CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-perf-g0ec7138 (hud
(bootloader) kernel.version[1]: [email protected]) (gcc version 4.9.x-goog
(bootloader) kernel.version[2]: le 20140827 (prerelease) (GCC) ) #1 SMP
(bootloader) kernel.version[3]: PREEMPT Tue Nov 3 05:05:40 CST 2015
(bootloader) sbl1.git: git=MBM-NG-VA0.4C-0-g07bb07e
(bootloader) rpm.git: git=90a41be
(bootloader) tz.git: git=7ea7c4c-dirty
(bootloader) hyp.git: git=7ea7c4c-dirty
(bootloader) sdi.git: git=52a3f93
(bootloader) pmic.git: git=MBM-NG-VA0.4C-0-g07bb07e
(bootloader) aboot.git: git=MBM-NG-VA0.4C-0-g1fa1c30
(bootloader) qe: qe 2/1
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: retfr
all: listed above
finished. total time: 0.242s

Did you flash: boot, recovery, all sparsechunks(0-11), modem, all erases? Each command ended with OK? @pef6000

Yes, I did all of this, everything turns out ok except one error (the Preflash Validation).
Now that I read it again, the post says it happens on gpt.bin, except I didn't flash it as you said.
I just did it again and I get it again at this step :
> fastboot flash modem NON-HLOS.bin
target reported max download size of 536870912 bytes
sending 'modem' (41699 KB)...
OKAY [ 0.923s]
writing 'modem'...
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 0.981s
Do I also not flash the modem ? :/
EDIT :
Btw, the bootloader log on the phone says "Image is too large" after the "cmd: flash:modem" line.

pef6000 said:
It's a XT1572, European (got it in France).
Click to expand...
Click to collapse
You should edit your post and remove the IMEI number...

Is it possible your last stock system was 6.0?
Download and try to flash reteu 24.49-18-4, still without BL, gpt, oem.
(I don't know how many sparsechunks there is, check it).
https://mirrors.lolinet.com/firmware/moto/clark/official/RETEU/ @pef6000

dzidexx said:
Is it possible your last stock system was 6.0?
Download and try to flash reteu 24.49-18-4, still without BL, gpt, oem.
(I don't know how many sparsechunks there is, check it).
https://mirrors.lolinet.com/firmware/moto/clark/official/RETEU/ @pef6000
Click to expand...
Click to collapse
From the getvar output, the bootloader is on 6.0
(bootloader) ro.build.fingerprint[0]: motorola/clark_reteu/clark:6.0/MPH
(bootloader) ro.build.fingerprint[1]: S24.49-18-4/3:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.24.221.4.clark_reteu
(bootloader) ro.build.version.full[1]: .reteu.en.EU
Click to expand...
Click to collapse
on MPHS24.49-18-4... I would suggest using the same version or XT1572_CLARK_RETEU_6.0_MPHS24.49-18-8_cid7_subsidy-DEFAULT_CFC.xml.zip and NOT 6.0.1. The 6.0.1 versions were only for certain variants, and I do not know if the RETFR ones had that.
And don't skip the bootloader or gpt UNLESS they actually fail... It is best to do it like this:
Also, if possible boot into the factory recovery and perform a full factory reset before beginning.
Code:
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot reboot-bootloader
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8 [Verify number of sparse chunks and make sure you are doing the correct #]
fastboot flash modem NON-HLOS.bin [May need to be done more 2 or 3 times to "take", make sure it returns an "OKAY"]
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot flash bluetooth BTFM.bin
fastboot erase cache
fastboot erase userdata
fastboot oem fb_mode_clear
fastboot reboot
My 2 cents worth... hope it helps.

@acejavelin Oh damn, thank you. I thought I checked correctly but I didn't notice the IMEI in there.
Thank you both for your help. Phone booted up on original rom, I'm happy
I'll mark this post as Solved, but I have a quick question : Can I use the XT1575 logo.bin found here :https://forum.xda-developers.com/mo...o-remove-unlocked-bootloader-warning-t3201141
Or is it better not to do so ?

Yes you can.
Or any from here:
https://forum.xda-developers.com/moto-x-style/themes-apps/boot-animation-logo-bin-t3558942 @pef6000
Btw.
You flashed ...18-8 or 18-4? Maybe someone will need it in future.

dzidexx said:
Yes you can.
Or any from here:
https://forum.xda-developers.com/moto-x-style/themes-apps/[email protected]
Btw.
You flashed ...18-8 or 18-4? Maybe someone will need it in future.
Click to expand...
Click to collapse
@pef6000 Any of these or the one you mentioned is fine.

Sorry for the late answer, I flashed the 18-8 in the end.
Thanks again, I'll mark this as solved !

Should I bother upgrading from MM?

I'm on Pure Nexus, and I'm contemplating whether or not to even bother with this NPH25.200-22 update.
I'm looking for a good, stable, custom ROM that's themeable.

abense said:
I'm on Pure Nexus, and I'm contemplating whether or not to even bother with this NPH25.200-22 update.
I'm looking for a good, stable, custom ROM that's themeable.
Click to expand...
Click to collapse
I'd go with aicp or dirty unicorns personally. I think these roms are definitely worth the upgrade and they're both extremely stable. AICP has a thread here on xda. Called the Android Ice Cold Project...and dirty unicorns has a website and g+ page.

Okay, I decided to do this:
Moto X Pure Factory Firmware Nougat NPH25.200-22
Here's my batch commands (I removed the line where it erase's user data)
Code:
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash system system.img_sparsechunk.9
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot flash bluetooth BTFM.bin
fastboot erase cache
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot
And then I downloaded the latest TWRP, 3.2.1.0
Code:
adb reboot bootloader
fastboot flash recovery twrp-3.2.1-0-clark.img
fastboot reboot recovery
Performing a backup of everything onto my ext-sdcard.
Going with AICP, just like I did 2 years ago when I first got this thing.
installing this version: aicp_clark_n-12.1-NIGHTLY-20171213.zip
And open_gapps-arm64-7.1-nano-20171216.zip
Here goes...

SuperSU from here
http://www.supersu.com/download
https://s3-us-west-2.amazonaws.com/supersu/download/zip/SuperSU-v2.82-201705271822.zip

abense said:
SuperSU from here
http://www.supersu.com/download
https://s3-us-west-2.amazonaws.com/supersu/download/zip/SuperSU-v2.82-201705271822.zip
Click to expand...
Click to collapse
I'd go magisk, it's so simple to flash, and passes safety net easily, it's such a Breeze, and definitely the way to go rather than superSU!

So, it appears that I need to flash the MM radios?? I'm not getting LTE
Oh I already regret this.

abense said:
So, it appears that I need to flash the MM radios?? I'm not getting LTE
Oh I already regret this.
Click to expand...
Click to collapse
Probably best to flash the stock Nougat image via fastboot first, verify operation, then TWRP and root/ROM.

What's the part about bricking if I upgrade/downgrade modem firmware?

Code:
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8992-A0.52
(bootloader) product: clark
(bootloader) board: clark
(bootloader) secure: yes
(bootloader) hwrev: 0x83C0
(bootloader) radio: 0x2
(bootloader) emmc: 32GB Samsung REV=07 PRV=02 TYPE=57 PNM=BWBD3R
(bootloader) ram[0]: 3072MB Samsung S8 SDRAM DIE=6Gb M5=x1 M6=x5 M7=x0 M
(bootloader) ram[1]: 8=x3B
(bootloader) cpu: MSM8992
(bootloader) serialno: TA394xxxxx
(bootloader) cid: 0x0009
(bootloader) channelid: 0x8d
(bootloader) uid: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
(bootloader) unlocked: yes
(bootloader) securestate: unlocked
(bootloader) iswarrantyvoid: yes
(bootloader) mot_sst: 3
(bootloader) max-download-size: 536870912
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
(bootloader) meid:
(bootloader) date: 10-29-2015
(bootloader) sku: XT1575
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Wed Aug 30 21:11:20 UTC 2017"
(bootloader) ro.build.fingerprint[0]: motorola/clark_retus/clark:7.0/NPH
(bootloader) ro.build.fingerprint[1]: 25.200-22/21:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.11.22.clark_retus
(bootloader) ro.build.version.full[1]: .retus.en.US
(bootloader) ro.build.version.qcom: <not found>
(bootloader) version-baseband: <not available>
(bootloader) kernel.version[0]: Linux version 3.10.84-perf-ge617f58 (hud
(bootloader) kernel.version[1]: [email protected]) (gcc version 4.9 201501
(bootloader) kernel.version[2]: 23 (prerelease) (GCC) ) #1 SMP PREEMPT T
(bootloader) kernel.version[3]: ue Aug 29 00:53:54 CDT 2017
(bootloader) sbl1.git: git=MBM-NG-VA0.52-0-g17b2538
(bootloader) rpm.git: git=90a41be
(bootloader) tz.git: git=2d08904-dirty
(bootloader) hyp.git: git=2d08904-dirty
(bootloader) sdi.git: git=d9f358f
(bootloader) pmic.git: git=MBM-NG-VA0.52-0-g17b2538
(bootloader) aboot.git: git=MBM-NG-VA0.52-0-g69ca042
(bootloader) qe: qe 0/0
(bootloader) frp-state: protected (142)
(bootloader) ro.carrier: retus
all: listed above
finished. total time: 0.016s

abense said:
What's the part about bricking if I upgrade/downgrade modem firmware?
Click to expand...
Click to collapse
That's not the problem... the "bricking" issue is if you are on Nougat, then downgrade the ENTIRE device to Marshmallow, then take the Nougat OTA update again, this will cause a hard brick. Simply flashing the modems does not cause a problem with bricking.

acejavelin said:
Probably best to flash the stock Nougat image via fastboot first, verify operation, then TWRP and root/ROM.
Click to expand...
Click to collapse
acejavelin said:
That's not the problem... the "bricking" issue is if you are on Nougat, then downgrade the ENTIRE device to Marshmallow, then take the Nougat OTA update again, this will cause a hard brick. Simply flashing the modems does not cause a problem with bricking.
Click to expand...
Click to collapse
Gotcha.
Do you have any insight as to this problem? I ran a getvar all that you suggested in another thread.
Code:
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8992-A0.52
(bootloader) product: clark

abense said:
Gotcha.
Do you have any insight as to this problem? I ran a getvar all that you suggested in another thread.
Code:
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8992-A0.52
(bootloader) product: clark
Click to expand...
Click to collapse
Does it work properly stock, before doing anything?

Need to use this
https://forum.xda-developers.com/showpost.php?p=74999345&postcount=1061

What if...?
acejavelin said:
That's not the problem... the "bricking" issue is if you are on Nougat, then downgrade the ENTIRE device to Marshmallow, then take the Nougat OTA update again, this will cause a hard brick. Simply flashing the modems does not cause a problem with bricking.
Click to expand...
Click to collapse
What if I were to manually downgrade to stock Marshmallow and then install the factory image for 7.0 later on?

Bill720 said:
What if I were to manually downgrade to stock Marshmallow and then install the factory image for 7.0 later on?
Click to expand...
Click to collapse
As was said, it involves taking an OTA upgrade, not using a factory image... You're good there.

Simple Moto G4 Question

Motorola G4 XT1625
Minor Problem: Phone will not start normally, only boots into Fastboot mode.
Minor Problem: Phone is oem Locked
Major Problem: I never went into "settings" on the phone and ENABLED OEM UNLOCKING.
Question: Is it possible to recover this phone or am I spinning my wheels here?
A little background. Not a developer, just trying to get my phone running again. I have installed Moto tools on my PC, requested and received an unlock code, connected to the phone and can send commands via command line. I understand what the issue is, and hindsight says I should have enabled the phone for development on day 1 based on the risk of an OTA update failure. I've read nearly every forum post regarding this topic, just haven't got clear answer as to if this phone is recoverable.
Oh, and if this looks slightly familiar, its a repost of a thread I started in the general Android help and Q&A forum. I received an email from Brandon, chief admin, letting me know I may receive more info from the MOTO G4 forum.
Thanks in advance.....

Hello there, if the phone boots only into fastboot mode it may be that Stock OS has been wiped, therefore having no OS would reboot the phone every time. When you unlock the bootloader the user data gets erased and the phone goes into factory reset, however, you didn't have OEM unlocked. I don't see if it should be an issue right now.
What I would do is trying to find the stock ROM of your G4, and re flashing it. What I also would do is just try to flash recovery thru fastboot and see if it works.
Quick question, do you see the unlocked boot loader message when you boot your phone ? (this phone cannot be trusted blah blah)
Let me know if it works either way. I don't think OEM lock should be an issue if the system partition has been erased. You got an unlock code and used it.
Good luck!

If you can remember what firmware you had before attempting to unlock your bootloader, you can find a lot of the athene firmwares here: https://androidfilehost.com/?a=show&w=files&flid=72578
For US Nougat devices, I recall the latest build is NPJ25.93-14.7 (though there are reports that there is a newer build being deployed).
That's an odd issue to experience though - can you remember what happened to your device? Was there a factory reset or an erase command issued? A locked bootloader normally should not permit you to erase the system.
With OEM unlocking disabled, you likely would have been blocked from being able to unlock your bootloader. However, by requesting the unlock key, Motorola has a record of the request against your IMEI, so may refuse to service your device under the now voided warranty. Perhaps the best bet at this moment in time is to try a stock ROM reflash.
If you can't remember what stock firmware you had, or want a confirmation, then I'd like to see your getvar info please:
1)Boot to bootloader, connect your device to your computer.
2)In the ADB terminal, type 'fastboot getvar all' without quotes, press Enter on your keyboard.
3)Paste the output into a post here, you may wish to remove your IMEI. This output should be a list of your device variables and give us an idea of the state of your device.

Thank you both for help here.
Quick question, do you see the unlocked boot loader message when you boot your phone ? (this phone cannot be trusted blah blah)
No, the phone will not boot in any mode, factory,recovery,etc, and comes back with
Start Up Failed:
AP Fastboot Flash Mode (secure)
Fastboot reason : UTAG "bootmode" configured as fastboot
ERROR: Failed to pass validation, backup to fastboot
Boot up failed
As to the pre-failure status, the phone was fine after the last upgrade, I believe in late December or early January. I also noticed that the internal storage was running thin so I uninstalled some unused apps as well as using the storage/apps/ clear cache method to get the unused space back to about 3GB unused. No problems after that either. The problem started with the phone doing one of two things, it either shut down such that I had to hold the power button down for 30 sec to start/reboot the phone, or would it simply do a full reboot on its own. The period between these events varied, sometimes a matter of minutes, other times a day or two. It did this for about a week until it booted into the mode I described earlier.
The following is the requested data from the phone,
Thanks again for your help
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8952-B1.07
(bootloader) product: athene_13mp
(bootloader) board: athene_13mp
(bootloader) secure: yes
(bootloader) hwrev: P2A
(bootloader) radio: 1
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SAMSUNG QE13MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=1F
(bootloader) cpu: MSM8952
(bootloader) serialno: ********
(bootloader) cid: 0x0032
(bootloader) channelid: 0x8d
(bootloader) uid: ***********
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: UTAG "bootmode" configured as fastboot
(bootloader) imei: ***********
(bootloader) meid:
(bootloader) date: 01-11-2017
(bootloader) sku: XT1625
(bootloader) battid: SNN5970A
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Tue May 24 17:32:45 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/athene/athene:7.0/NPJS25.
(bootloader) ro.build.fingerprint[1]: 93-14.7-3/3:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.246.3.athene.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.BR.1.3.6-01710-8976.0
(bootloader) version-baseband: M8952_70030.25.03.64R ATHENE_RETUSA_CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-gcb2b19d (hudsoncm
(bootloader) kernel.version[1]: @ilclbld30) (gcc version 4.8 (GCC) ) #1
(bootloader) kernel.version[2]: SMP PREEMPT Thu Nov 23 16:36:43 CST 2017
(bootloader) sbl1.git: git=MBM-NG-VB1.07-0-g57d1343
(bootloader) rpm.git: git=a970ead
(bootloader) tz.git: git=69dd24b-dirty
(bootloader) hyp.git: git=69dd24b-dirty
(bootloader) keymaster.git: git=69dd24b-dirty
(bootloader) cmnlib.git: git=69dd24b-dirty
(bootloader) aboot.git: git=MBM-NG-VB1.07-0-gf9b89ba
(bootloader) qe: qe 0/0
(bootloader) frp-state: protected (77)
(bootloader) ro.carrier: retus
all: listed above
finished. total time: 0.280s

Thank you for your patience, I'm starting to come up the learning curve a little bit.
I did go to the AndroidFileHost site and downloaded what looked like the most recent Athene set of files, based on its upload date and version number.
My limited knowledge tells me that this is older than the firmware loaded on the phone and will not load (see errors below)(security version downgrade)
I've only included 2 of the failures, I assume that is enough info....
****************************
fastboot flash partition gpt.bin
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slotartition: not found
target reported max download size of 536870912 bytes
sending 'partition' (32 KB)...
OKAY [ 0.008s]
writing 'partition'...
(bootloader) Security version downgrade
(bootloader) Image primary_gpt failed validation
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 0.051s
fastboot flash boot boot.img
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:boot: not found
target reported max download size of 536870912 bytes
sending 'boot' (16384 KB)...
OKAY [ 0.554s]
writing 'boot'...
(bootloader) Security version downgrade
(bootloader) Image boot failed validation
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 0.727s
*******************************************
I was following these instructions, adapting to fit the files that came in the down load
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash dsp adspso.bin
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot

Makettle said:
Thank you for your patience, I'm starting to come up the learning curve a little bit.
I did go to the AndroidFileHost site and downloaded what looked like the most recent Athene set of files, based on its upload date and version number.
My limited knowledge tells me that this is older than the firmware loaded on the phone and will not load (see errors below)(security version downgrade)
I've only included 2 of the failures, I assume that is enough info....
****************************
fastboot flash partition gpt.bin
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slotartition: not found
target reported max download size of 536870912 bytes
sending 'partition' (32 KB)...
OKAY [ 0.008s]
writing 'partition'...
(bootloader) Security version downgrade
(bootloader) Image primary_gpt failed validation
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 0.051s
fastboot flash boot boot.img
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:boot: not found
target reported max download size of 536870912 bytes
sending 'boot' (16384 KB)...
OKAY [ 0.554s]
writing 'boot'...
(bootloader) Security version downgrade
(bootloader) Image boot failed validation
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 0.727s
*******************************************
I was following these instructions, adapting to fit the files that came in the down load
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash dsp adspso.bin
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot
Click to expand...
Click to collapse
Thanks for the getvar info. That suggests you have the NPJ25.93-14.7-3 US retail firmware (December 2017 security patch). Unfortunately, we don't have that firmware leaked to us yet - hopefully someone can capture the correct firmware from Motorola.
As you've correctly surmised, the firmwares we've got are too old for your device, and particularly as your bootloader is locked, the locked bootloader is rejecting any firmware that is older than the current version (as locked bootloaders do not permit firmware downgrades).
You could refer your device to a service centre and see if they can flash the latest firmware onto your device (and hopefully not charge you), or wait for a retail NPJ25.93-14.7-3 stock firmware to 'unofficially' appear.

Thanks Echo92, the help has been greatly appreciated.
It was an Ah Ha moment with your last message when I realized I could see the version of firmware from the getvar info, like I said I'm coming up the learning curve, just been a slow climb.......
I have contacted Motorola service about the phone, the response I received was that the G4 is not repairable, I could purchase a replacement for $90, which when you think about it is not a bad deal, but they only offered it with a 90 day warranty. I did not specifically ask about them simply re-flashing it, so I'm not sure if that was an option or not.
In case your curious, I've since replaced the phone, different brand, but will keep this one as a backup if I can eventually get the firmware re-loaded (hoping that it is not hardware related problem)
Thanks again

Moto g5 plus IMEI 0 after flashing anything? Read on!

After a week of hard troubleshooting, I finally found a quick fix to any IMEI problems you might have, no root, TWRP, Odin, or any nonsense required!
Prerequisites:
U.S. Moto g5 plus (at least the one I'm using, don't know how well it works on other versions)
8.1 custom Oreo ROM (I used Validus, we only use this to get signal and imei back to default)
Moto g5 plus STOCK ROM https://mirrors.lolinet.com/firmware/moto/potter/official/RETAIL/
Patience
***************************
That's it!
Down to the nitty gritty. Your imei is zero or 0000000 or some funky number, and no sim cards/cellular service works in your device, right? I finally found the simple solution after hard work. You have TWO options, read on.
1. Flash custom recovery, erase everything, and get on 8.1 Oreo ROM (delete modemst1 and 2 in fastboot beforehand) and STAY THERE. Signal will work.
2. OR go back to stock everything and locked bootloader, which is what I did. My fastboot says software status official oem locked and I get updates.
******************
The TRICK is, if your imei is 0 and cellular doesn't work, you have to delete your modemst1 and 2 in fastboot before installing anything new, so that it can reset back to default. The other TRICK is if you are reverting back to stock, follow all the normal commands for reflashing, but DON'T do anything with modemst. say I was following normal commands for flashing, then ran across these three commands....
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
SKIP THEM. What we're attempting to do is keep your EFS folder as it was on the 8.1 OREO, aka WORKING. Flashing rom itself doesn't delete the EFS folder, but when you run those commands (which is in most tutorials) IT WILL WRECK YOUR IMEI AGAIN.
************
So, to recap. To fix IMEI issue, use these two commands in fastboot
fastboot erase modemst1
fastboot erase modemst2
THEN, flash 8.1 custom oreo rom, and if you like it stay with it, your signal will be working again, or go back to stock everything oem locked, your choice, just make sure you don't delete your modemst1,2 in commands WHILST doing so.
And that's it! Your imei and signal is working again. What's stupid is that this happens in the first place, but life happens. FIXED!

Did you get voLTE to work?

What carrier are you on? I am on Verizon and this only gets me 3G like all of other fixes for this issue on here.

stonewolf05 said:
What carrier are you on? I am on Verizon and this only gets me 3G like all of other fixes for this issue on here.
Click to expand...
Click to collapse
Was with Verizon, was only getting 3g, frequent drops. Switched to AT&T just because they're so much better in my area.

thankyou soo much . helped me

I dint get my signal/IMEI back after installing custom rom
any suggestions??
Thanks in Advance

mohitzr said:
I dint get my signal/IMEI back after installing custom rom
any suggestions??
Thanks in Advance
Click to expand...
Click to collapse
Unfortunately, none of these methods work no more, the question is why?. Personally, I believe something further has been borked in oreo development, just like the volte issue. Absolutely no methods restore my ime, some actually make it very difficult to even get a signal now. I spent several hours last night trying every option available just to get a signal, whereas before I flashed the latest vladious rom, flashing pixel experience, or any oreo rom for that matter, would restore 4g on first boot. My ime is 0 and i give up. In all my years with android modding (since zte blade), I have never had a device with so many issues, and so unpredictable. You can use a method to fix something, and next thing you know it does not work, for example, encryption can be really hit and miss when you first flash twrp, even flashing no verity does not always work.

Tried every possible combination as per guides/fixes....no luck..

The only thing that's worked for me without fail every time is wiping everything with twrp, Dalvik, Data, System, Cache, internal storage, hitting that dreaded Format Data button, and flashing the earliest stock firmware (which I believe is 137-33 for the XT1687) using fastboot. Having a backup can save a ton of time and headaches too. If there's any point where you DO get at least LTE working, back up that EFS partition before you do ANYTHING else. But try flashing the earliest stock you can find, or preferably the one that was on your device when you bought it.

Worked like a Charm!
Dude, i was looking for the same since yesterday, come to this thread and follow all the steps carefully. My IMEI was showing 0 before and now everything is working fine including both SIM cards.
Thanks
beatlesfan5858 said:
After a week of hard troubleshooting, I finally found a quick fix to any IMEI problems you might have, no root, TWRP, Odin, or any nonsense required!
Prerequisites:
U.S. Moto g5 plus (at least the one I'm using, don't know how well it works on other versions)
8.1 custom Oreo ROM (I used Validus, we only use this to get signal and imei back to default)
Moto g5 plus STOCK ROM https://mirrors.lolinet.com/firmware/moto/potter/official/RETAIL/
Patience
***************************
That's it!
Down to the nitty gritty. Your imei is zero or 0000000 or some funky number, and no sim cards/cellular service works in your device, right? I finally found the simple solution after hard work. You have TWO options, read on.
1. Flash custom recovery, erase everything, and get on 8.1 Oreo ROM (delete modemst1 and 2 in fastboot beforehand) and STAY THERE. Signal will work.
2. OR go back to stock everything and locked bootloader, which is what I did. My fastboot says software status official oem locked and I get updates.
******************
The TRICK is, if your imei is 0 and cellular doesn't work, you have to delete your modemst1 and 2 in fastboot before installing anything new, so that it can reset back to default. The other TRICK is if you are reverting back to stock, follow all the normal commands for reflashing, but DON'T do anything with modemst. say I was following normal commands for flashing, then ran across these three commands....
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
SKIP THEM. What we're attempting to do is keep your EFS folder as it was on the 8.1 OREO, aka WORKING. Flashing rom itself doesn't delete the EFS folder, but when you run those commands (which is in most tutorials) IT WILL WRECK YOUR IMEI AGAIN.
************
So, to recap. To fix IMEI issue, use these two commands in fastboot
fastboot erase modemst1
fastboot erase modemst2
THEN, flash 8.1 custom oreo rom, and if you like it stay with it, your signal will be working again, or go back to stock everything oem locked, your choice, just make sure you don't delete your modemst1,2 in commands WHILST doing so.
And that's it! Your imei and signal is working again. What's stupid is that this happens in the first place, but life happens. FIXED!
Click to expand...
Click to collapse

(bootloader) Permission denied. Please help
Can anyone help on this error. I'm having IMEI 0 error, was working fine in morning after that my friend messed up and now same error. I was not able to fire any command now. please help.
fastboot erase modemst1
erasing 'modemst1'...
(bootloader) Permission denied
FAILED (remote failure)
finished. total time: 0.004s
Other might helpful info:
fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8953-C0.92
(bootloader) product: potter
(bootloader) board: potter
(bootloader) secure: yes
(bootloader) hwrev: P3B
(bootloader) radio: 6
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SKHYNIX HBG4a2 RV=08 PV=A5 FV=00000000000000A5
(bootloader) ram: 4GB SKHYNIX LP3 DIE=8Gb M5=06 M6=03 M7=00 M8=5F
(bootloader) cpu: MSM8953
(bootloader) serialno: ZY2245K4LB
(bootloader) cid: 0x0032
(bootloader) channelid: 0xc0
(bootloader) uid: 372C889E00000000000000000000
(bootloader) securestate: flashing_locked
(bootloader) iswarrantyvoid: yes
(bootloader) max-download-size: 534773760
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: 358958068640199
(bootloader) meid:
(bootloader) date: 07-20-2017
(bootloader) sku: XT1686
(bootloader) carrier_sku:
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Sat Jan 24 6:53:42 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/potter_n/potter_n:7.0/NPN
(bootloader) ro.build.fingerprint[1]: 25.137-15/14:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.25.11.14.potter.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.UM.5.6.r1-01900-89xx.0
(bootloader) version-baseband[0]: M8953_8000.128.06.42u POTTER_INDIADSDS
(bootloader) version-baseband[1]: _CUST
(bootloader) kernel.version[0]: Linux version 3.18.31-perf-g708ac5e (hud
(bootloader) kernel.version[1]: [email protected]) (gcc version 4.9 201501
(bootloader) kernel.version[2]: 23 (prerelease) (GCC) ) #1 SMP PREEMPT T
(bootloader) kernel.version[3]: hu Jan 12 12:24:19 CST 2017
(bootloader) sbl1.git: git=MBM-NG-VC0.92-0-gd009c3b
(bootloader) rpm.git: git=92e5e21-dirty
(bootloader) tz.git: git=27e6e4b-dirty
(bootloader) devcfg.git: git=27e6e4b-dirty
(bootloader) keymaster.git: git=27e6e4b-dirty
(bootloader) cmnlib.git: git=27e6e4b-dirty
(bootloader) cmnlib64.git: git=27e6e4b-dirty
(bootloader) prov.git: git=27e6e4b-dirty
(bootloader) aboot.git: git=MBM-NG-VC0.92-0-g3ea8df0
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: retin
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
finished. total time: 0.121s
beatlesfan5858 said:
After a week of hard troubleshooting, I finally found a quick fix to any IMEI problems you might have, no root, TWRP, Odin, or any nonsense required!
Prerequisites:
U.S. Moto g5 plus (at least the one I'm using, don't know how well it works on other versions)
8.1 custom Oreo ROM (I used Validus, we only use this to get signal and imei back to default)
Moto g5 plus STOCK ROM https://mirrors.lolinet.com/firmware/moto/potter/official/RETAIL/
Patience
***************************
That's it!
Down to the nitty gritty. Your imei is zero or 0000000 or some funky number, and no sim cards/cellular service works in your device, right? I finally found the simple solution after hard work. You have TWO options, read on.
1. Flash custom recovery, erase everything, and get on 8.1 Oreo ROM (delete modemst1 and 2 in fastboot beforehand) and STAY THERE. Signal will work.
2. OR go back to stock everything and locked bootloader, which is what I did. My fastboot says software status official oem locked and I get updates.
******************
The TRICK is, if your imei is 0 and cellular doesn't work, you have to delete your modemst1 and 2 in fastboot before installing anything new, so that it can reset back to default. The other TRICK is if you are reverting back to stock, follow all the normal commands for reflashing, but DON'T do anything with modemst. say I was following normal commands for flashing, then ran across these three commands....
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
SKIP THEM. What we're attempting to do is keep your EFS folder as it was on the 8.1 OREO, aka WORKING. Flashing rom itself doesn't delete the EFS folder, but when you run those commands (which is in most tutorials) IT WILL WRECK YOUR IMEI AGAIN.
************
So, to recap. To fix IMEI issue, use these two commands in fastboot
fastboot erase modemst1
fastboot erase modemst2
THEN, flash 8.1 custom oreo rom, and if you like it stay with it, your signal will be working again, or go back to stock everything oem locked, your choice, just make sure you don't delete your modemst1,2 in commands WHILST doing so.
And that's it! Your imei and signal is working again. What's stupid is that this happens in the first place, but life happens. FIXED!
Click to expand...
Click to collapse

deep_raman said:
Can anyone help on this error. I'm having IMEI 0 error, was working fine in morning after that my friend messed up and now same error. I was not able to fire any command now. please help.
fastboot erase modemst1
erasing 'modemst1'...
(bootloader) Permission denied
FAILED (remote failure)
finished. total time: 0.004s
Other might helpful info:
fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8953-C0.92
(bootloader) product: potter
(bootloader) board: potter
(bootloader) secure: yes
(bootloader) hwrev: P3B
(bootloader) radio: 6
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SKHYNIX HBG4a2 RV=08 PV=A5 FV=00000000000000A5
(bootloader) ram: 4GB SKHYNIX LP3 DIE=8Gb M5=06 M6=03 M7=00 M8=5F
(bootloader) cpu: MSM8953
(bootloader) serialno: ZY2245K4LB
(bootloader) cid: 0x0032
(bootloader) channelid: 0xc0
(bootloader) uid: 372C889E00000000000000000000
(bootloader) securestate: flashing_locked
(bootloader) iswarrantyvoid: yes
(bootloader) max-download-size: 534773760
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: 358958068640199
(bootloader) meid:
(bootloader) date: 07-20-2017
(bootloader) sku: XT1686
(bootloader) carrier_sku:
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Sat Jan 24 6:53:42 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/potter_n/potter_n:7.0/NPN
(bootloader) ro.build.fingerprint[1]: 25.137-15/14:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.25.11.14.potter.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.UM.5.6.r1-01900-89xx.0
(bootloader) version-baseband[0]: M8953_8000.128.06.42u POTTER_INDIADSDS
(bootloader) version-baseband[1]: _CUST
(bootloader) kernel.version[0]: Linux version 3.18.31-perf-g708ac5e (hud
(bootloader) kernel.version[1]: [email protected]) (gcc version 4.9 201501
(bootloader) kernel.version[2]: 23 (prerelease) (GCC) ) #1 SMP PREEMPT T
(bootloader) kernel.version[3]: hu Jan 12 12:24:19 CST 2017
(bootloader) sbl1.git: git=MBM-NG-VC0.92-0-gd009c3b
(bootloader) rpm.git: git=92e5e21-dirty
(bootloader) tz.git: git=27e6e4b-dirty
(bootloader) devcfg.git: git=27e6e4b-dirty
(bootloader) keymaster.git: git=27e6e4b-dirty
(bootloader) cmnlib.git: git=27e6e4b-dirty
(bootloader) cmnlib64.git: git=27e6e4b-dirty
(bootloader) prov.git: git=27e6e4b-dirty
(bootloader) aboot.git: git=MBM-NG-VC0.92-0-g3ea8df0
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: retin
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
finished. total time: 0.121s
Click to expand...
Click to collapse
Is your device got fixed?

riyan65 said:
Is your device got fixed?
Click to expand...
Click to collapse
No yet brother! I've to take it to the customer center but they are stating that it can't be solved through software and need to replace motherboard LOL.
I took back and its with me now. Waiting for some solutions here.

deep_raman said:
No yet brother! I've to take it to the customer center but they are stating that it can't be solved through software and need to replace motherboard LOL.
I took back and its with me now. Waiting for some solutions here.
Click to expand...
Click to collapse
Your network problem can be solved since IMEI no is shown getvar. You can try installing latest stock Oreo, or trying custom ROMS. Many times custom ROM bring back the IMEI.

riyan65 said:
Your network problem can be solved since IMEI no is shown getvar. You can try installing latest stock Oreo, or trying custom ROMS. Many times custom ROM bring back the IMEI.
Click to expand...
Click to collapse
Bro, I've tried and what I'm getting is below, i think becuase of flashing_locked:
fastboot flash dsp adspso.bin
target reported max download size of 534773760 bytes
sending 'dsp' (16384 KB)...
OKAY [ 0.410s]
writing 'dsp'...
(bootloader) flash permission denied
FAILED (remote failure)
finished. total time: 0.419s
fastboot flash oem oem.img
target reported max download size of 534773760 bytes
sending 'oem' (104608 KB)...
OKAY [ 2.526s]
writing 'oem'...
(bootloader) flash permission denied
FAILED (remote failure)
finished. total time: 2.540s
fastboot flash system system.img_sparsechunk.0
target reported max download size of 534773760 bytes
sending 'system' (258396 KB)...
OKAY [ 6.117s]
writing 'system'...
(bootloader) flash permission denied
FAILED (remote failure)
finished. total time: 6.175s
I can't able to flash too

deep_raman said:
Bro, I've tried and what I'm getting is below, i think becuase of flashing_locked:
fastboot flash dsp adspso.bin
target reported max download size of 534773760 bytes
sending 'dsp' (16384 KB)...
OKAY [ 0.410s]
writing 'dsp'...
(bootloader) flash permission denied
FAILED (remote failure)
finished. total time: 0.419s
fastboot flash oem oem.img
target reported max download size of 534773760 bytes
sending 'oem' (104608 KB)...
OKAY [ 2.526s]
writing 'oem'...
(bootloader) flash permission denied
FAILED (remote failure)
finished. total time: 2.540s
fastboot flash system system.img_sparsechunk.0
target reported max download size of 534773760 bytes
sending 'system' (258396 KB)...
OKAY [ 6.117s]
writing 'system'...
(bootloader) flash permission denied
FAILED (remote failure)
finished. total time: 6.175s
I can't able to flash too
Click to expand...
Click to collapse
Did you try Lenovo moto smart assistant? It will flash the device for you.

riyan65 said:
Did you try Lenovo moto smart assistant? It will flash the device for you.
Click to expand...
Click to collapse
Yeah , tried that as well. It is failing at 67%. Tried in USB debugging as well as fastboot mode.!!

deep_raman said:
Yeah , tried that as well. It is failing at 67%. Tried in USB debugging as well as fastboot mode.!!
Click to expand...
Click to collapse
Use the firmware downloaded by LMSA and flash the device manually. And did you try any custom ROMs? Mostly they help you to get back your IMEI.

riyan65 said:
Use the firmware downloaded by LMSA and flash the device manually. And did you try any custom ROMs? Mostly they help you to get back your IMEI.
Click to expand...
Click to collapse
I tried the LMSA and custom ROMS but the main problem is I dont even have flashing permission too. As mentioned earlier I' m getting flashing permission denied. I dont have TWRP install, dont have flashing permission...!! So cant flash anything anymore !!! :crying:

deep_raman said:
I tried the LMSA and custom ROMS but the main problem is I dont even have flashing permission too. As mentioned earlier I' m getting flashing permission denied. I dont have TWRP install, dont have flashing permission...!! So cant flash anything anymore !!! :crying:
Click to expand...
Click to collapse
Solution
I was using previous/old version of ADB files(Fastboot.exe and ADB.exe). Post downloading latest version, I was able to fire below command through bootloader:
fastboot.exe flashing unlock
Now I'm all happy.