I am one of the folks seeing terrible signal issues with my phone. It drop service in areas where no other TMobile phone has. I have an open ticket with essential and have not heard back.
Some folks seem to have no issues with TMobile and the phone. I am wondering if it is related to what TMobile bands they are using.
I am using band 4.
Are folks that are not having signal issues on different bands? I know it is a long shot but would be curious to know if those that don't have problems are on different frequencies.
Sent from my PH-1 using Tapatalk
How do you check which band you're on?
Sent from my PH-1 using Tapatalk
Download the LTE Discovery app from the Play Store. You will see your connected LTE band in the top left box. You can download it from here:
https://play.google.com/store/apps/details?id=net.simplyadvanced.ltediscovery
Sent from my SM-G955U using XDA-Developers Legacy app
I'm on band 12. My TMobile LTE+ data connection throughput sucks.
Sent from my PH-1 using Tapatalk
knome said:
I'm on band 12. My TMobile LTE+ data connection throughput sucks.
Sent from my PH-1 using Tapatalk
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Click to collapse
What phone are you coming from and how did it compare. I was really hoping that those on the lower mhz frequencies would be doing better than those on the higher frequencies.
This was based on the fact that folks on Verizon and ATT seem to have less signal issues and they generally use the lower frequencies where TMobile still has a ton of Band 4 higher frequency coverage.
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This phone doesn't work for $#1t on T-Mobile. I tried to cancel before they sent, they ignored me, and now trying to get anyone to respond to return the damn thing. They've been ignoring requests to communicate. I hate this company. Worse experience than buying a no name Chinese phone.
My phone is working perfectly on T-Mobile band 4, I have no problems with either data or signal. Phone calls, internet, display, everything is perfect. This phone is one of the best experiences I have so far this year, and believe me I got several phones during this year. One plus 3T, one plus 5, Huawei 9 Pro, Xiaomi Mi Mix, galaxy S8 Plus, HTC U11 international version, pixel XL, Huawei P10 plus, I have my note 8 still in the package because this phone is so good. And this phone is in my top 4 so far.
Sent from my PH-1 using XDA-Developers Legacy app
I'm on band 12 and have a slightly better connection than with my old HTC 10. And overall it's been a tiny bit better for me everywhere.
Lucky people on band 12, I'm rarely on that band. Always always on band 4 on Tmo even though the Cali bay area is supposed to be blanketed in band 12...
I'm in the Foothills area of North Carolina and almost always using Band 4. I have had terrible service with this phone similar to you. No other phone I have has struggled to connect to the cell towers like this one does. It either loses signal completely or the signal is so weak the phone doesn't work. This is happening in areas where my iPhone 7 Plus, Axon 7, and Pixel XL work fine. I've had to resort to WiFi calling for it to be reliable. I started a support ticket last week and after trading emails with them and waiting an average of 30 hours for each response after 3 days I got fed up and I filed a complaint with the BBB. The very next day I received an email stating they had "initiated your return request" claiming I will receive a package within 5-7 business days. They are exchanging it for a new one. We'll see. That was Friday 09/08/17 and so far I have not seen any kind of a shipping notice. I may not get one however so I'll just have to wait the number of days and see what happens. The email said I will receive a package from their partners at Asurion so they may not send tracking info. Essential the company is very hard to deal with. I was never able to talk to someone over the phone. When I called I basically was told by a voice message to send in an email "for faster service". Boy that's a joke. I'm hoping I will receive a new phone and not just a box and label to send the original one back in.
Anyway, my signal strength varies from 3 bars to no bars in the areas where other phones have 3-4 bars with reliable service.Using a signal strength app it reports an average of -10 dBm weaker signal than all those other phones.
I just got my phone today and it's working beautifully on TMO Band 2. Not having any issues at all!
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foopy said:
I'm in the Foothills area of North Carolina and almost always using Band 4. I have had terrible service with this phone similar to you. No other phone I have has struggled to connect to the cell towers like this one does. It either loses signal completely or the signal is so weak the phone doesn't work. This is happening in areas where my iPhone 7 Plus, Axon 7, and Pixel XL work fine. I've had to resort to WiFi calling for it to be reliable. I started a support ticket last week and after trading emails with them and waiting an average of 30 hours for each response after 3 days I got fed up and I filed a complaint with the BBB. The very next day I received an email stating they had "initiated your return request" claiming I will receive a package within 5-7 business days. They are exchanging it for a new one. We'll see. That was Friday 09/08/17 and so far I have not seen any kind of a shipping notice. I may not get one however so I'll just have to wait the number of days and see what happens. The email said I will receive a package from their partners at Asurion so they may not send tracking info. Essential the company is very hard to deal with. I was never able to talk to someone over the phone. When I called I basically was told by a voice message to send in an email "for faster service". Boy that's a joke. I'm hoping I will receive a new phone and not just a box and label to send the original one back in.
Anyway, my signal strength varies from 3 bars to no bars in the areas where other phones have 3-4 bars with reliable service.Using a signal strength app it reports an average of -10 dBm weaker signal than all those other phones.
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Click to collapse
I am in Raleigh NC and have mostly band 4 and connection issues. I still have not heard back from Essential service on a replacement.
It almost seems as if they are trying to wait me out for the return period and not respond.
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In West L.A. and currently on Band 2 and getting about 50Mbs down.
I know his might sound bad,but I had the same connection issues and tried to reach out to support with no luck. Ended up selling the device for more than I paid on a reputable site which I won’t name..... within about ten minutes also?
I've tried the phone all over LA and being on band 12 Tmobile, I've basically noticed that the phone really flies when the signal is good, but when the cell signal is slightly sub-optimal, the data throughput goes into the toilet. I don't know if the antennas just suck, if I'm holding it wrong, or if the design just hinders the performance, but compared to my pixel XL, the slower speed is extremely noticeable.
I have a guess as to why the antennas struggle though, they might just be too small or obstructed for anything but strong/clear signals because even though the back is ceramic, signals are not able to go through it. At the essential launch event in LA. they showed how the ceramic was laminated over a solid titanium backing on the frame. There aint no antennas under there
All I know is, this made the phone unusable for me, which sucked because I loved the design.
I finally got my replacement phone and the reception is no better. I have never had an issue with reception except for this phone. The essential phone is the first phone that can not hang onto a signal in my house.
I agree with the above this is an antenna issue and no software can fix it. The phone is unusable unless you have perfect signal.
Sent from my LON-L29 using Tapatalk
Yeah I gave up on using Tmo on this phone. Swapped it back to my Verizon sim and the service works well enough.
I live in Philadelphia northern suburbs and the PH-1 phone either hop on Band 12 (700 MHz) or Band 4 (1700/2100 MHz or AWS). When my phone is on Band 12, the speed test is in no more than 25 Mbps down/8 Mbps up at best. On Band 4, I get anywhere from 40-90 Mbps down/15-45 Mbps up. I thought that it was odd when I first got the Essential PH-1 phone but then I checked against "old" HTC 10, HTC A9 and Axon 7 mini. They all behaved the same, the signal strength was about the same and the same features, like VoLTE, HD Voice, etc. worked the same. The place where I work is a black hole for any mobile signal due to how the building is constructed so I have been relying on Wi-Fi Calling with all of my phones, including PH-1, for many years now. At home, the T-Mobile tower is about 500 ft. away but most of the time it is on Band 12 in my area so BW is no too high.
I read somewhere that in general T-Mobile only owns a small, 5x5 MHz chunk of bandwidth on Band 12 in most places in the US and probably cannot do 10x10, 15x15 or 20x20 MHz aggregations on Band 12. That is why T-Mobile went aggressively after Band 71 (600 MHz) and is doing Band 2 (1900 MHz or PCS) refarming and adding Band 66 (1700/2100 MHz or AWS-3) support. A lot of issues that I am experiencing with signal strength may be attributed to the T-Mobile tinkering with towers or doing some weird crap with their network. Simply not having enough bandwidth (i.e. 5x5 MHz vs. 15x15 MHz) could be a big factor. Here is the link to check how much bandwidth T-Mobile has in your corner of the US - http://www.spectrumgateway.com/t-mobile-spectrum-holdings. Pop your zip code in and you'll exactly what you have to play with.
Another factor that I can think of that separates this phone from the others is that it has 6 magnets crammed too close to other components and how they may affect an RF signal reception no one knows?
Hmm if it's all the Tmobile network shortcomings and them experimenting with weird configurations, I would assume that would affect my Pixel XL reception... but the pixel XL usually has 2x to 10x the speed of my PH-1. Maybe it's the magnets, or the titanium laminated ceramic back doesn't allow for enough antenna to be exposed to get a good signal when reception is not optimal...
How do you change lte bands on essential phone?
Related
What are the forum's opinions on Verizon's network? Especially those of you who changed to Verizon from another network for the Incredible.
I'll be honest. The network has not been bad, I have service most places and 3g is decently reliable and fast. Not really digging that antenna indicator that makes up the bars on it's own, but performance was pretty good.
However, I didn't expect 'ok.' I expected 'The Network.' I expected moving from tmobile, the smallest carrier, and the n1, a phone with horrible antenna problems for alot of people, to get reception anywhere other people had reception. But in my area [suburb of Dallas TX] ATT seems to actually have more reliable coverage. In my house Tmo gets no reception [my house is a dead zone apparently.] ATT gets full reception. So in changing to verizon I checked their coverage map.... full 3g everywhere in my area. 1 bar in my house. 3g in my garage. Better than Tmo but ATT is 5 bars 3g!
And as far cities or major areas... never had a probl with Tmo there, always good HSPA. But leave a city and roll the dice.
Overall I rate Verizons network a 4 for North Texas Area. Tmo 3 Sprint 2 Att 5.
For Boston, my TMobile phones had much better call quality/clarity. I have not dropped any Verizon calls yet, but it is sometimes hard to understand what the other person is saying on the far side of the line.
On the other hand, the 3g speed and coverage has seemed good.
I have noticed the greater 3G coverage. I came from AT&T and this weekend I traveled across the country and spent some time in 6 different states, CA, IL, TX, NY, NJ, PA. Some were just driving through, others were airports. Never once did I notice a lack of 3G coverage. However most of the time I was at 1 or 2 bars, although that didn't seem to effect my experience.
It even worked in the plane at 30k feet, but only when I was above a major city. Gave me enough time to download an app. (yeah I know they don't want you to do that, I'm bad)
Coming from AT&T I do miss one thing, Data+Voice at the same time. More than a few times I was on a call with the hotel or car rental and they asked me for information I did not have handy. It was in my emails, but I couldn't access data to get them while on the phone. So I was put in a position where I had to anticipate what information I needed before a call and pull it up first. Another time I was talking to a friend about where we were going to meet, and I couldnt access Google Maps. It's kinda annoying.
I switched from T-mobile and while I'm gonna be missing my nexus once that 2.2 update comes out, my coverage is amazingly better, and my service overall wasn't that bad to begin with. Verizon has far surpassed my expectations.
Verizon user here who left Big Red, went to Big Orange, and then back to Verizon.
In my experience (here in central and western Pennsylvania), AT&T is hands down faster. This is simply the case with GSM as opposed to CDMA. However, 3G coverage with AT&T is spotty, whereas Verizon is awesome.
I have also noticed a misconception that # of bars is best indicator of performance. A better measuring tool is to check the following:
Menu > Settings > About Phone > Network
Take note of the Signal Strength. Somewhere around 50 dBm is almost excellent coverage while the closer you get to 100 dBm is borderline questionable coverage.
I am back with Verizon after less than a year with Sprint, and I am glad to be back. I had left VZW because of their crippled phones (reduced memory - disabled features - etc.), and not because of their service, which was fine.
I was quickly reminded that no matter how good a phone is, it's not worth a damn when paired with lousy service. Obviously YMMV, but where I live, near the edge of town but supposedly in a perfectly normal coverage area, Sprint is seriously lacking.
Average signal at my desk with Sprint was -95db or worse, and maybe as good as -92 if I went upstairs. Calls would drop fairly often, but even worse were the ones that *didn't* drop completely, and instead just went all flaky with audio cut-outs (with both phones I had on Sprint, the Touch Pro & the Hero). I was always running upstairs anytime an important call came in, just for the few db less signal loss, in the hopes that Sprint wouldn't ruin the call and make an ass out of me again (I can do that just fine on my own, thanks). Data throughput was also pretty inconsistent on Sprint. Sometimes it would work great while I was at some other location such as onsite with a client, but that just wasn't good enough. I need my phone to work where I live.
Anyways, back with Verizon things seem pretty steady for me. I get an average of -90db or better at my desk, sometimes as good as -85db, and if I go upstairs I have seen signals as good as -78db hold for a while. I have only had a single dropped call, and I saw no sign that it was a signal issue at the time. All of my calls have been clear, with no detected or reported audio cut-outs. Real-world data throughput is also much better for me than it was with Sprint. Web pages load consistently where they used to be sporadic, downloads don't stall anymore, and videos buffer just fine that I couldn't even touch on Sprint. No complaints about service here.
I wish Sprint all the best, but they won't be getting any more $$$ from me anytime soon. As for Verizon...well...what can I say except "Hey baby, thanks for taking me back! I missed you."
trevorwhopkins said:
Overall I rate Verizons network a 4 for North Texas Area. Tmo 3 Sprint 2 Att 5.
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Att 5, lmao
Try this get speedtest from the market, have your friend get speedtest from the app store, whenever you have the chance post run the test 3 times simultaneously and see how bad att network is. att network is like a ford fiesta, nobody wants it, but some are forced to endure it.
my conclusion on vzw is i am ususlayy getting 1.5-1.75 Mbps down and 600-1000Kbps up all the time at different locations. My friends iphone has never hit more than 1.2 , usually its 400-800Kbps down and up 200-500Kbps
i know different areas have different speeds, but in my area and most areas i have been to, mostly west coast, these results seem to be the norm
VZW coverage has always been great for me. Everywhere I go I ubersexual great reception in voice and 3g. I work in the Nevada desert sometimes and had data coverage where I wouldn't have expected it. And voice coverage was nearly always there. Can't wait for LTE.
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Sent from HTC Incredible via XDA Tapatalk App
Once I exchanged my phone for another because of something unrelated to signal I have noticed a difference. Before my phone would stick on 1x but now sitting in the exactly the same spot I only get as low as Rev-A. So there was an obvious problem with the radio on my last Incredible.
I've seen a few places where ATT could get out and VZW can't. Usually on a dirt road in the middle of nowhere. Having said that VZW is always crystal clear where ATT is garbled. I drop a VZW call about every 6 months.
I don't know what the Incredible's deal is with bars for the signal indicator, hut its not accurate. With the MOTO Droid sitting side by side, the DI always have less bars but is you watch the actual dbm, its the same or slightly better. I given on using bars at all. I just check that I have signal. I've done a lot of travelling and I have not lost service yet. some of my travel is in rural Mississippi.
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I had to go with a 4. VZW service is the best I've ever had, but coming from T-Mo, I got spoiled by the voice+data simultaneously. If that somehow became possible on CDMA networks, VZW would be perfect in my eyes.
I live 20 miles out in the suburbs in SC and I get 2 bars and 3G all day long. VZW has the coverage.
I came from AT&T to Verizon last month in NJ. It's one of the states where it's just blanketed in every cell service. Verizon is the best network I have ever seen. AT&T's network was unusable at times. Their data network was complete and utter garbage. I browse faster with Verizon on one bar than I ever did with AT&T with full bars. I'll never, ever go back.
I to am in NJ (NY Metro Area) Signal strength at home is a constant -71dbm, and at work a phenomenal -64dbm, had Sprint(my work),ATT(wifes work),TMobile (Son's current) all were "ok" but data by far is much faster with VZ, and I don't recall any dropped calls.
Super fast 3G outside...Tmobile's was MUCH slower. But seems like T-mobile signal in Atlanta could penetrate any building and the second I walk indoors with Verizon I am jumping around on 1x all the time. Cant get a 3G signal at work and spend 9 hours of my day there. T-mobile full bars of 3G goodness. 1 dropped call so far in 3 weeks so thats really good.
Verizon network is good here in Washington D.C. Metro area and surrounding areas. Ive only seen one dead zone while riding VRE train, its between stafford and quantico. Ive never had dropped calls or bad call quality. Only complaint i have is 3g speeds seem to be a lot slower in the city dunno if its maintenance or just too many people on the towers or w/e. Not even able to stream internet radio sometimes while in the city. speedtest.net app shows between 80kbps and 200kbps while in city. I get up to 4000kbps at my house outside the city in Fredericksburg.
Cycling from 3G to 1X
Data service will not lock into 3g but every few minutes jumps between 1X and 3g with attendant decrease and increase in data rates: 1x - 60 to 90 kbps down, 40 to 80 kbps up, 3g - 240 to 400 kbps down, 180 to 320 kbps up, all are average and sometimes much better on 3G during non peak periods. VZ reports no data problems at location and said to contact HTC.
Not a signal strength or reception problem and does not happen on two other phones sitting side by side with INC. INC: -87 to -89 db, Samsung Omnia II: -86 to -88 db, BB 8330: -87 to -89 db. All other phones have solid 3g signal and data rates all the time.
I really hesitate to exchange this phone because everything else appears to be working fine after doing the EVRC-B change to improve voice quality and I don't want to get another one with some other problem. Guess I'll wait as long as possible in the 30 day trial in hopes that either a fix is put out or a later batch of phones won't have the problem.
Re: Cycling from 3G to 1X
Replying to my own message: I now know why I am seeing this behavior. I got a free app "Real Signal" from the Market which displays the CDMA and EVDO signals in db separately. If this app is accurate my INC has a 10 to 20 db difference between the two with the CDMA -87 to -89 and the EVDO -95 to -118. So it looks like my INC has an antenna problem or a radio front end problem for the 1900 MHz band.
Also it seems that the change from EVRC to EVRC-B has not improved my voice quality as much as I thought as all day yesterday I had several calls that were muffled and dropping syllables. I do wish that HTC would get its act together as this is a great device otherwise.
I had iPhone 3G on AT&T in northern VA now with Incredible on Verizon I see huge upgrade in terms of speed and covarage. Its great!! also incredible is far better phone than iPhone.
Want to switch to T-Mobile from VZW at end of my Verizon billing cycle around Nov4 (anywhere before that maybe like 2-3 days)
How is signal treating you guys without band12?
I will be joining my friends plan he has 2 lines for 100 unlimited everything so my line will be +40
I understand on 5.1.1 there is no wifi calling on Moto X but that might change in 6.0 and maybe with 6.0 they will add band12?
One place I travel to frequently has very bad tmo signal inside the building nothing has changed since year ago when I tested tmobile otherwise everywhere I go signal is always great (while I tested)
I'm guessing that you're on the East Coast, in the NY area (based on the screenshot of your Speedtest results). I'm also there, and I recently switched from Verizon to Ting (which runs on the T-Mobile network).
What can I say? Verizon is king when it comes to coverage, signal strength, and network speed. Absolutely unbeatable anywhere along the Northeast Corridor (Boston to Washington DC). If you are highly mobile for work in remote areas (e.g. upstate New York), then you'll want to stick with Verizon purely for coverage reasons.
T-Mobile coverage and signal strength is going to be lower than Verizon in most areas, but will still retain acceptable signal strength in most areas that aren't rural. Network speeds on LTE are acceptable (around 8Mbps - 12Mbps downstream, and 1.0Mbps upstream).
If you spend most of the time on your smartphone near WiFi, you'll be fine switching to TMobile to save yourself some money.
kent1146 said:
I'm guessing that you're on the East Coast, in the NY area (based on the screenshot of your Speedtest results). I'm also there, and I recently switched from Verizon to Ting (which runs on the T-Mobile network).
What can I say? Verizon is king when it comes to coverage, signal strength, and network speed. Absolutely unbeatable anywhere along the Northeast Corridor (Boston to Washington DC). If you are highly mobile for work in remote areas (e.g. upstate New York), then you'll want to stick with Verizon purely for coverage reasons.
T-Mobile coverage and signal strength is going to be lower than Verizon in most areas, but will still retain acceptable signal strength in most areas that aren't rural. Network speeds on LTE are acceptable (around 8Mbps - 12Mbps downstream, and 1.0Mbps upstream).
If you spend most of the time on your smartphone near WiFi, you'll be fine switching to TMobile to save yourself some money.
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Click to collapse
I am mostly in the city though and on Verizon I am out of contract but I am just sick of this company (Wireless part) right now around 45$ 30GB to share+2GB free for 3 months vs T-Mobile same price everything unlimited.
What does your usage look like (minutes, text, data GB) per month, as a typical month of usage on VZW?
kent1146 said:
What does your usage look like (minutes, text, data GB) per month, as a typical month of usage on VZW?
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Click to collapse
Last month was a round 5k texts 5.6GB and around 500 min just for my line.
I like to watch soccer games on my phone and always have to watch it in lowest quality instead of HD and listen to spotify everyday at highes quality as well.
So many reasons to want tmobile lol
Wow. That's a whole lot of usage.
So yeah, go with T-Mobile's unlimited plan. You'll be better off with that.
kent1146 said:
Wow. That's a whole lot of usage.
So yeah, go with T-Mobile's unlimited plan. You'll be better off with that.
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Click to collapse
Yea man that's what the plan is. The one place I spend a lot of time has weak service otherwise everywhere I am is great signal so I am silently hoping that either 6.0 or moto releases new radio fast with band12 support so I can dump Verizon forever and ever lol
By the way were you receiving calls from winback team from Verizon? just wondering I don't have contract anymore so it wouldn't matter and they would not be able to offer me anything anyway but for people who were on contract they would cancel your contract if you came back and all that sort of stuff
I moved from Verizon to T-Mobile a few years back with no issues. I would double check if the location your referring to has any type of WiFi close by. Keep in mind Motorola has really good antennas so if you tested it a year ago on a different phone (Samsung or Nexus 5) it might hold a signal better. At one point I had a Nexus 5 and MotoX 2013 and one of the main reasons I kept the MotoX was due to significantly better signals in the same place.
Sent from my Nexus 6 using XDA Free mobile app
SymbioticGenius said:
I moved from Verizon to T-Mobile a few years back with no issues. I would double check if the location your referring to has any type of WiFi close by. Keep in mind Motorola has really good antennas so if you tested it a year ago on a different phone (Samsung or Nexus 5) it might hold a signal better. At one point I had a Nexus 5 and MotoX 2013 and one of the main reasons I kept the MotoX was due to significantly better signals in the same place.
Sent from my Nexus 6 using XDA Free mobile app
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Click to collapse
I tested few weeks ago AS well but on droid turbo not moto x, and yeah they have time Warner and soon fios so fast internet is not an issue. Are you able to use Wi-Fi calling AS IF now ?
Sent from my XT1575 using Tapatalk
I've never had to use WiFi for anything lol
Nexus 6 has had it for a while, I remember testing it, didn't care for it, haven't had a need to use it yet. It's not available yet for the MotoX but it's expected (not sure if confirmed) to be activated with marshmallow. I will state that marshmallow has a new toggle for it so I wouldn't be surprised if every phone has it at some point.
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SymbioticGenius said:
I've never had to use WiFi for anything lol
Nexus 6 has had it for a while, I remember testing it, didn't care for it, haven't had a need to use it yet. It's not available yet for the MotoX but it's expected (not sure if confirmed) to be activated with marshmallow. I will state that marshmallow has a new toggle for it so I wouldn't be surprised if every phone has it at some point.
Sent from my Nexus 6 using XDA Free mobile app
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Yea there is only one place with bad signal where i spent a lot of time but band12 is in this area just not yet with moto hopefully soak test will add it.
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You can see if Band 12 is in a particular area with this: http://www.spectrumgateway.com/t-mobile-700a-spectrum . Combined with T-Mobile official coverage map, you should be able to get a good idea of the T-Mobile coverage of an area.
It looks like T-Mobile is using Band 12 to fill out national coverage gaps. That's a good thing IMO, if Band 12 has reach/penetration like they say it does. (I live where there is no Band 12 yet, so I haven't tested it.) There are maps floating around (see tmonews.com for example) of the national coverage that T-Mobile plans by end of the year, this planned coverage looks like a blanket similar to Verizon, I think much of this will be the added Band 12 areas. Based on T-Mobile track record, I believe they will get there, if not by end of year then not long after that.
I bought the MXPE counting on Motorola to update it with Band 12 /VoLTE support in the near future, with the idea that it will support it by the time Band 12 is deployed where I need it. The LTE Discovery app is a good tool to see what LTE Band (or other) the phone is using in a particular area, too.
There are still gaps in the T-Mobile national coverage where Verizon has decent coverage while T-Mobile does not. I traveled through one a few days ago, in a rural area about 15 miles from my house. Verizon phone had decent signal, but T-Mobile phones (MXPE and iPhone 6s) had no signal. Since iPhone 6s has robust wireless support including Band 12 /VoLTE, the fact that it had no signal there means there was no T-Mobile signal.
So you just have to look at the maps and see if T-Mobile has coverage where you want coverage. That and actual testing. (If I was on Verizon considering T-Mobile, I would probably buy a month of prepaid T-Mobile or MetroPCS service, pop the T-Mobile SIM in the XT1575, and just try it. "One proper test is worth a thousand expert opinions".)
One thing adding even more wrinkles to all this is the increasing number of LTE roaming arrangements between the tier 1 carriers...
Tinkerer_ said:
You can see if Band 12 is in a particular area with this: http://www.spectrumgateway.com/t-mobile-700a-spectrum . Combined with T-Mobile official coverage map, you should be able to get a good idea of the T-Mobile coverage of an area.
It looks like T-Mobile is using Band 12 to fill out national coverage gaps. That's a good thing IMO, if Band 12 has reach/penetration like they say it does. (I live where there is no Band 12 yet, so I haven't tested it.) There are maps floating around (see tmonews.com for example) of the national coverage that T-Mobile plans by end of the year, this planned coverage looks like a blanket similar to Verizon, I think much of this will be the added Band 12 areas. Based on T-Mobile track record, I believe they will get there, if not by end of year then not long after that.
I bought the MXPE counting on Motorola to update it with Band 12 /VoLTE support in the near future, with the idea that it will support it by the time Band 12 is deployed where I need it. The LTE Discovery app is a good tool to see what LTE Band (or other) the phone is using in a particular area, too.
There are still gaps in the T-Mobile national coverage where Verizon has decent coverage while T-Mobile does not. I traveled through one a few days ago, in a rural area about 15 miles from my house. Verizon phone had decent signal, but T-Mobile phones (MXPE and iPhone 6s) had no signal. Since iPhone 6s has robust wireless support including Band 12 /VoLTE, the fact that it had no signal there means there was no T-Mobile signal.
So you just have to look at the maps and see if T-Mobile has coverage where you want coverage. That and actual testing. (If I was on Verizon considering T-Mobile, I would probably buy a month of prepaid T-Mobile or MetroPCS service, pop the T-Mobile SIM in the XT1575, and just try it. "One proper test is worth a thousand expert opinions".)
One thing adding even more wrinkles to all this is the increasing number of LTE roaming arrangements between the tier 1 carriers...
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Click to collapse
I actually have a friend who works at tmo he even typed the address and showed me all types of signal available to me and band12 was all over it. I hope that soak test brings b12.
Sent from my XT1575 using Tapatalk
T-Mobile for data hogs like me is great. Unlimited data for $30, I used around 10GB a month alone. But that is the only reason I use T-Mobile. Coverage pretty much sucks. If I am in the Bay Area CA its fine great signal. As soon as I leave the area I'm lucky if I get 3G speeds let alone a signal. Indoors is even worse. Went to the movies the other day, phone was dead inside no signal at all. My friend who is on At&t got a full 4 bars of LTE. T-Mobile is great for data and coverage in the cities, you leave those cities and you'll be lucky to even get a signal...
falcon26 said:
T-Mobile for data hogs like me is great. Unlimited data for $30, I used around 10GB a month alone. But that is the only reason I use T-Mobile. Coverage pretty much sucks. If I am in the Bay Area CA its fine great signal. As soon as I leave the area I'm lucky if I get 3G speeds let alone a signal. Indoors is even worse. Went to the movies the other day, phone was dead inside no signal at all. My friend who is on At&t got a full 4 bars of LTE. T-Mobile is great for data and coverage in the cities, you leave those cities and you'll be lucky to even get a signal...
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I mainly spend time in the city Brookyln & Queens so I don't think it should be an issue but one place where I spend a lot of time otherwise everywhere else it's pretty good when I tested it.
Cell Spot
If there is one place you work or live with poor coverage, T-Mobile also has a couple of options that are basically either a range extended or an internal "tower" so you can use your phone inside where you don't get coverage.
https://support.t-mobile.com/community/coverage/personal-cellspot/4g-lte-signal-booster
Ugh. In principle, I'm not a fan of that at all.
T-Mobilr is basically telling cuatomers to buy hardware, install it themselves, possibly connect it to their home internet networks (and use your bandwidth), for potentially multiple people that don't live in your household.
All of this, because T-Mobile didn't invest in building out network infrastructure like Verizon did.
Sent from my XT1575 using Tapatalk
ExDis said:
If there is one place you work or live with poor coverage, T-Mobile also has a couple of options that are basically either a range extended or an internal "tower" so you can use your phone inside where you don't get coverage.
https://support.t-mobile.com/community/coverage/personal-cellspot/4g-lte-signal-booster
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Yea I am still staying with VZW for now. But there are 2 places that I spend time that have weak service one has no cable internet so that won't do any good even verizon there has weak service 3G and 1 weak bar of lte.
So I am testing tmobile in some place I mainly spend 2 time in 2 places , 1 there is edge and weak LTE -116 around that,I just can't do anthing for the phone to pick up band12 signal. I am running true-pure-x MM
always band4 or HSPA/+ or EDGE.
Just spend the day at the lake yesterday, on a dock...Usually I'm lucky to get any reception at any place in that area, but I was able to walk up on the hill and get LTE where no other phone has ever gotten it, even just a few weeks ago and again 2 months ago.
I see a lot of people saying the reception isn't good, but I feel it's better than any other phone I've had to date? Regardless of what the signal bars show or the db shows, I can get signal where I never have before.
Just sayin'
[accidentally posted the reply, removing]
tele_jas said:
Just spend the day at the lake yesterday, on a dock...Usually I'm lucky to get any reception at any place in that area, but I was able to walk up on the hill and get LTE where no other phone has ever gotten it, even just a few weeks ago and again 2 months ago.
I see a lot of people saying the reception isn't good, but I feel it's better than any other phone I've had to date? Regardless of what the signal bars show or the db shows, I can get signal where I never have before.
Just sayin'
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I think the Wi-Fi and cellular reception problems are in the european model - I had great reception with B20 software and the B27 update made it even better
tabletalker7 said:
I think the Wi-Fi and cellular reception problems are in the european model - I had great reception with B20 software and the B27 update made it even better
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This is a good point. It might be helpful if people would include which specific region model they are using. My reception is definitely on par with my Note 3 on AT&T in the USA (USA model).
celticchrys said:
This is a good point. It might be helpful if people would include which specific region model they are using. My reception is definitely on par with my Note 3 on AT&T in the USA (USA model).
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My Axon 7 blows away my Zenfone 2.
My axon 7 beat the pants off my Nexus 6p when I tried using speedtest.net. Both wifi and lte were significantly faster. Also using the US model. B27 seems to have improved things even further. No complains at all!
I'm using A2017U in europe, LTE band 3. My previous phone was Xperia Z and comparing Axon 7 to it, cell and wifi reception is better in any way of using (2.4 and 5ghz, 3G and LTE). So no problem with wifi and cell reception on mine A2017U. Very satisfied.
Ditto
celticchrys said:
This is a good point. It might be helpful if people would include which specific region model they are using. My reception is definitely on par with my Note 3 on AT&T in the USA (USA model).
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Ditto on both points. I also previously used the Note3 and I get a super signal with the Axon 7, even in places where the Note was hit/miss. Love the phone.
Troll thread. It's obvious that a sizeable minority of owner have reception problems and telling people that 'I'm alright Jack' is unhelpful at best and smug and weird at worst.
Idea for another thread:
Lots of smartphone owners complain of easily cracked screens. I threw mine under a bus and it's fine.
tele_jas said:
Just spend the day at the lake yesterday, on a dock...Usually I'm lucky to get any reception at any place in that area, but I was able to walk up on the hill and get LTE where no other phone has ever gotten it, even just a few weeks ago and again 2 months ago.
I see a lot of people saying the reception isn't good, but I feel it's better than any other phone I've had to date? Regardless of what the signal bars show or the db shows, I can get signal where I never have before.
Just sayin'
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I don't agree, not as good as my Moto X or my Idol 3 on band 17 LTE or HSPA 850mhz. It's the lower bands it has an issue with.
Sent from my ZTE A2017U using Tapatalk
I have good reception for LTE in most places. WiFi is very good. However, when it comes to radio signal for LTE this is the worst phone of all that I have ever owned. I do not get involved in all sorts of tests but according to the Signal strength mine is usually about -5 higher than all the others. It is acceptable in most places as I live in a large city with good reception on AT&T. However, as I related on the ZTE forum I was at an assembly the other day and I was the only person with an Axon 7 in the whole place. Every other person had either an iPhone (most popular) or some other Android like a Samsung Galaxy. In the outer hallway I had a good signal, but when I went into the main auditorium all I got was a flashing red notification light letting me know that I had ZERO signal, while my wife's Moto X Pure and my daughters shattered iPhone 6 both had very good reception. The Moto is on T-Mobile and the iPhone is on Verizon. I do not think the carrier had anything to do with this issue. Clearly there is a problem with the Axon 7 when it comes the LTE signal strength. I am beginning to think it may be hardware related somehow and unable to be repaired with a software update ...unless they boost the signal strength through software which will also take a toll on battery longevity. Maybe they have the antennas positioned poorly inside the phone?? So I am trying to patiently wait to see what ZTE accomplished with their next update. But if they cannot fix the LTE signal strength then I will have no choice but to move on to another phone. Even though most of the time I am using WiFi, having a phone that cannot communicate in low signal areas when every other phone can, is not acceptable.
On TMO I'm getting a 2x stronger signal than my S7 Edge. Quite impressed. The Wi-Fi signal is much stronger also. I can stream music in my shed from the Wi-Fi ap in the house. The S7E couldn't even detect the signal.
I am embarrassed to say what my mobile speeds are. Notification area shows 4G LTE. T-Mobile blames it (of course...) on the fact that this is not a T-Mobile phone and a contributing factor is "network congestion in the Boston area" (about 15 miles west of Boston, around 128).
All other phones in the house are non-T-Mobile neither and all of them (One+ 1, Nexus 5, Nexus 5x, iPhone 7 Plus) show similar ludicrous speeds (below 2 Mbps download; highest was 11.48).
Any idea, similar experience?
Thanks.
Yeah I'm getting the same thing, mine is usually around 6-11 sometimes much lower. Same thing for my Nexus 6p
Sent from my Nexus 6P using Tapatalk
Definitely not having that experience over here. Nothing changed when I got this device.
antpaige said:
Yeah I'm getting the same thing, mine is usually around 6-11 sometimes much lower. Same thing for my Nexus 6p
Sent from my Nexus 6P using Tapatalk
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warBeard_actual said:
Definitely not having that experience over here. Nothing changed when I got this device.
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May I ask which part of the US are both of you located?
sbi1 said:
May I ask which part of the US are both of you located?
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I'm located in Manchester Connecticut
Sent from my ZTE A2017U using Tapatalk
Hi - I'm getting great speeds, even on band 12 indoors...so T-Mobile would seem to be full of crap in saying the Axon 7 is the issue, unless your handset has an issue? I'm using stock B25 Nougat.
Geographically I'm in the Rocky Mountains in Steamboat Springs, CO. I use MintSIM but it's the same as T-Mobile towers-wise.
One thought I had...maybe you're stuck on a congested band and are not getting carrier aggregation? I do have a sneaking suspicion that the Axon 7 isn't properly doing carrier aggregation...I'm not sure, but it does seem that I'm not getting band 2+12 aggregation though it's hard to say.
North of Stillwater, Oklahoma. No issues here.
It's been up and down for me.
warBeard_actual said:
Definitely not having that experience over here. Nothing changed when I got this device.
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So jealous. You got some awesome throughput there.
I only did several tests over a one day period. Oh-dark-thirty is always the best time of course.
You could see how bad it is when everyone is online after 5pm.
I'm in Los Angeles County. T-Mobile.
ZTE Axon 7 A2017U, PureNexus ROM, Tapatalk 4.9.5
I have had lots of trouble the past couple of days. Super slow speeds and impossible to have lte in my office. Had to switch to 4g to get data. Not sure what's going on, but TMobile is doing something. My coworkers are having issues as well...
flyer_andy said:
Hi - I'm getting great speeds, even on band 12 indoors...so T-Mobile would seem to be full of crap in saying the Axon 7 is the issue, unless your handset has an issue? I'm using stock B25 Nougat.
Geographically I'm in the Rocky Mountains in Steamboat Springs, CO. I use MintSIM but it's the same as T-Mobile towers-wise.
One thought I had...maybe you're stuck on a congested band and are not getting carrier aggregation? I do have a sneaking suspicion that the Axon 7 isn't properly doing carrier aggregation...I'm not sure, but it does seem that I'm not getting band 2+12 aggregation though it's hard to say.
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OK, so lets assume I am stuck on a congested band - how do 'release' it?
I am on B25 as well.
sbi1 said:
OK, so lets assume I am stuck on a congested band - how do 'release' it?
I am on B25 as well.
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Unfortunately there isn't really a way to force a change LTE bands without physically moving yourself to a different geographic area, as far as I know (aside from some pretty deep hacking of the NV memory with QXDM...but I'm not sure if anyone's figured out how to get the Axon 7 into diagnostic mode and/or found the Windows drivers to make it connect...so even this might be impossible).
T-Mobile is in control of what band/cell ID your phone will use, in light of the various cells the phone can "see," I believe. Do you know what band your phone is using? If you're on band 12 in an urban area it's not uncommon for it to be pretty slow as T-Mo doesn't have a lot of spectrum in that range so it can be a bit congested. I've found that when in down in the city my phone can be a lot slower than it is here in the mountains just due (I think) to all the additional competing users.
I'd suggest downloading the app "LTE Discovery" and then checking what band you're on...then take your phone outside or somewhere else if necessary and see if you can get it to latch onto a different cell/band and see if there's any improvement in the Speed Tests. Obviously, this won't fix your core issue but at least you'd know if it's your handset at fault or simply T-Mobile's problem of too many users on too few airwaves.
Also, do you see better results at various times of the day or are the tests pretty much always abysmal?
flyer_andy said:
Unfortunately there isn't really a way to force a change LTE bands without physically moving yourself to a different geographic area, as far as I know (aside from some pretty deep hacking of the NV memory with QXDM...but I'm not sure if anyone's figured out how to get the Axon 7 into diagnostic mode and/or found the Windows drivers to make it connect...so even this might be impossible).
T-Mobile is in control of what band/cell ID your phone will use, in light of the various cells the phone can "see," I believe. Do you know what band your phone is using? If you're on band 12 in an urban area it's not uncommon for it to be pretty slow as T-Mo doesn't have a lot of spectrum in that range so it can be a bit congested. I've found that when in down in the city my phone can be a lot slower than it is here in the mountains just due (I think) to all the additional competing users.
I'd suggest downloading the app "LTE Discovery" and then checking what band you're on...then take your phone outside or somewhere else if necessary and see if you can get it to latch onto a different cell/band and see if there's any improvement in the Speed Tests. Obviously, this won't fix your core issue but at least you'd know if it's your handset at fault or simply T-Mobile's problem of too many users on too few airwaves.
Also, do you see better results at various times of the day or are the tests pretty much always abysmal?
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Thank you for your detailed response!
Indeed, band 12 based on LTE Discovery and unfortunately the slow speed is typical throughout the day, regardless of day/time.
I'll check again (speeds and bands) when I travel.
Thanks again.
in Oconee County SC, T-mobile data is either excellent or non-existent. Anywhere mountainous has virtually no signal. Salem SC, Mtn Rest, SC have zero service at all on Axon 7 on Tmobile. Looking at tower locations I can see why. There are only towers in the most populated areas. Its kind of a letdown to finally have service in my office, yet have nothing at all (no voice, no txt, no email/data) in 30% of my work area. Really hoping Tmob/Sprint deal happens and their networks are merged. mind you, axon 7 will still be useless in that case as well. i still love the axon 7 despite this. Anyone in Upstate SC have a better apn set than the defaults of RR?
kitcostantino said:
in Oconee County SC, T-mobile data is either excellent or non-existent. Anywhere mountainous has virtually no signal. Salem SC, Mtn Rest, SC have zero service at all on Axon 7 on Tmobile. Looking at tower locations I can see why. There are only towers in the most populated areas. Its kind of a letdown to finally have service in my office, yet have nothing at all (no voice, no txt, no email/data) in 30% of my work area. Really hoping Tmob/Sprint deal happens and their networks are merged. mind you, axon 7 will still be useless in that case as well. i still love the axon 7 despite this. Anyone in Upstate SC have a better apn set than the defaults of RR?
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Sounds like the problem is connectivity more than axon 7
I have ATT. Earlier this year I noticed that my service was pretty bad. At home I would not get service and if I did, it would go on/off. My wife has the Note 5 and she does not have that problem. At the time I had the LeeCo Le Pro 3 phone. I thought it was the phone because I dropped it a few times. So when the OP5 came out, I bought it on the first day. When I got it, I noticed that the problem was still there. I called att and the rep said it was because they turned off the 2g signal at the beginning of the year and the 3g/4g in my area was poor. The reason my wife's Note 5 don't have this issue was because her phone supports wifi calling and mine didn't. The only way to get a new phone.
So is there a way to test to see how good my reception is on the phone compared to my wife's phone?
The OnePlus 5 also supports WiFi calling. At least on T-Mobile, I have no problems. The options are in the SIM settings.
To test cell reception, you can download an app on the play store on both phones to give you a number. Just search "cell reception" or "signal strength". I have not personally use any app.
Try LTE Discovery on both phones.
https://play.google.com/store/apps/details?id=net.simplyadvanced.ltediscovery
Sent from my ONEPLUS A5000 using Tapatalk
Devhux said:
Try LTE Discovery on both phones.
https://play.google.com/store/apps/details?id=net.simplyadvanced.ltediscovery
Sent from my ONEPLUS A5000 using Tapatalk
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Can you help me figure out what it means?
OP5 :
LTE : N/A
HSPA+: -130.0 dBm
Att Note 5
LTE: -118.0 dBm
GSM: -113.0 dBm
Pretty much what the AT&T rep said. - 130dBm is a completely unusable 3G (HSPA) signal. The Note 5 has a barely adequate LTE signal, and the 2G (GSM) signal is very poor too.
In general, signals below - 115dBm or so will lead to dropped/choppy calls. The Note 5 might have a slightly better antenna (allowing for the weak LTE signal), but it's still very poor.
Unfortunately, I believe AT&T is similar to the Canadian carriers I use, in that VoLTE or WiFi calling is only available for some of the devices they sell. Sadly this doesn't help your case as you'd probably need Wi-Fi calling to have reliable service where you are
Sent from my ONEPLUS A5000 using Tapatalk
I had the same problem with Cricket (which uses the AT&T network). I wouldn't be able to make or receive calls in half the rooms in my apartment. I switched to Project Fi and then when I got the OnePlus to MintSim (which uses the T-Mobile network). WiFi calling does work on this phone with MintSim/TMobile although the cell signal is also very strong. You probably don't have any good options that involve staying on AT&T. If you have a contract and can't switch then you would need a phone that supports WiFi calling for AT&T.