Hello!
I'm running a stock Verizon HTC 10 with the latest OTA updates. This phone seems to have a problem with push notifications after it has been "sleeping" or idle for awhile. I don't know exactly what that time period is, but it seems to be about 30 minutes. Once the screen goes black and the phone has been idle in this state for this time period, the phone stops getting (or checking for-however that works) push notifications. There is no blinking LED or sound notification that mail has come for gmail or Outlook. The phone will still answer calls and notify upon receipt of text messages. Usually within a few seconds of turning the screen on from the idle state, the gmail and Outlook notifications come. When the phone screen is on, or within a few minutes of turning the screen off, the push notifications will still come, but then stop.
I googled about this, and there seems to be quite a bit of discussion about it. I have tried the suggested remedies, but they don't work (unsync/sync gmail, clear data/cache for the apps, turn battery optimization off, delete/re-add accounts, along with some others). For work, I have a Samsung Galaxy S7, and it doesn't have this problem. Furthermore, my wife also has an HTC 10, and her phone doesn't seem to have the problem either (although I have not tested it thoroughly).
I've been through various settings, checked the do not disturb settings, but I can't seem to figure this out. I am probably missing some setting. It seems that the phone is going into some deep sleep mode after a period of time and disabling these apps, but keeping others, like the phone and SMS functions, alive.
Any suggestions?
Thanks!
jbhtexas said:
Hello!
I'm running a stock Verizon HTC 10 with the latest OTA updates. This phone seems to have a problem with push notifications after it has been "sleeping" or idle for awhile. I don't know exactly what that time period is, but it seems to be about 30 minutes. Once the screen goes black and the phone has been idle in this state for this time period, the phone stops getting (or checking for-however that works) push notifications. There is no blinking LED or sound notification that mail has come for gmail or Outlook. The phone will still answer calls and notify upon receipt of text messages. Usually within a few seconds of turning the screen on from the idle state, the gmail and Outlook notifications come. When the phone screen is on, or within a few minutes of turning the screen off, the push notifications will still come, but then stop.
I googled about this, and there seems to be quite a bit of discussion about it. I have tried the suggested remedies, but they don't work (unsync/sync gmail, clear data/cache for the apps, turn battery optimization off, delete/re-add accounts, along with some others). For work, I have a Samsung Galaxy S7, and it doesn't have this problem. Furthermore, my wife also has an HTC 10, and her phone doesn't seem to have the problem either (although I have not tested it thoroughly).
I've been through various settings, checked the do not disturb settings, but I can't seem to figure this out. I am probably missing some setting. It seems that the phone is going into some deep sleep mode after a period of time and disabling these apps, but keeping others, like the phone and SMS functions, alive.
Any suggestions?
Thanks!
Click to expand...
Click to collapse
Are you using power saver mode? What about the boost+ app?
Also a lot of people started having similar issues after the first update to Nougat for U.S Unlocked. Later updates fixed the issue, but it sometimes still happening with Gmail for me.
Tarima said:
Are you using power saver mode? What about the boost+ app?
Also a lot of people started having similar issues after the first update to Nougat for U.S Unlocked. Later updates fixed the issue, but it sometimes still happening with Gmail for me.
Click to expand...
Click to collapse
I am not using power saver mode, and the Verizon version doesn't have the boost+ app installed.
Related
Hey guys,
I've noticed something since I got my phone and that is that certain notifications (Snapchat and Messenger are the main 2 for at the moment) will not make a sound unless my phone is either: Unlocked or locked with the screen turned on. Sometimes I won't get even get the notification until I actually unlock my phone which then all the notifications (sometimes 10+ messages in a facebook group) will pop up and vibrate my phone multiple times.
Is anybody else experiencing this or know how to fix it?
Thanks in advance!
How long is your phone sitting still for? This might be Doze stopping those apps from syncing until you pick up the phone. Or Greenify, if you're using that.
fury683 said:
How long is your phone sitting still for? This might be Doze stopping those apps from syncing until you pick up the phone. Or Greenify, if you're using that.
Click to expand...
Click to collapse
Hi, thanks for responding. Unfortunately this occurs during testing the issue after ~20seconds or less, so It doesnt seem to be an issue with Doze, and I don't use greenify.
Hi guys
I updated to MM on Sunday night and find it really good. But one issue I have is with doze and gmail. When the phone is left for a while doing nothing and it goes in to doze mode I do not get gmail notifications. Sometimes they come through hours later, other times I have to go in to the gmail app and manually refresh. I have gone in to the doze setting and excluded gmail but the issue is still there. Also I have an android wear watch and if I loose signal whilst going out of the room it doesn't always reconnect until I pick up the phone (movement to the phone disables doze).
I know it's a widespread issue with the nexus phones as well but wondered if anyone had any fixes until Google get their act together?
Cheers
I've recently switched over from iOS to a Samsung Galaxy S8 running Android 8. During the first week everything worked just fine. I was receiving push notifications on a regular basis. A few days ago suddenly notifications stopped working intermittently when screen is off. I couldn't find a pattern really. It does it both on Wi-Fi and 4G, for all apps. Sometimes push notifications work, sometimes they are delayed (receiving them after a few minutes) and sometimes they do not work at all.
Each time it doesn't work when I turn on the screen, all notifications pop up with both sound and visual.
What I checked so far:
- Notifications turned on for the specific apps and allowed on lockscreen
- Apps were also put into the "Unmonitored apps" under Device Maintenance - Battery
- Wi-Fi on during sleep set to always
- Data saver turned off
- Optimize battery usage - checked that the apps are set to off
- Even tried by enabling Always On Display setting - same behavior.
For me it seems that the something in the battery optimization process is messing up with the notification service. I can't say for sure if it happens for messages as well as I don't receive text messages so often, but it happens for all other apps: Gmail, Whatsapp and some other apps I use.
I noticed that under Optimize battery usage there are a lot of system services and they are all set to be optimized. Which I find very odd considering that probably some of them are very important for the system to run properly. Is it possible that there is a service there that handles notifications and I should switch off battery optimization for it as well? The only name I found close was a service called "notification" which I disabled, but without success. Still not getting push notifications.
Any idea what else can be checked? If I cannot find a solution to it I will most probably go back to iOS as this is very annoying. I heavily rely on notifications for work purposes as well.
Hello,
recently I decided to update my Mi A1 to Android 9.0. Unfortunately it turns out that I have a big problem with notifications. Sometimes they come "normally", at the time they should. However, it often happens that notifications appear with a delay of 10-30 minutes. Sometimes they don't even come at all until I turn on the screen. In this case of course I am talking about the lack of notifications when the phone is unused. However, I once had a case when notifications from Facebook Messenger did not come for more than 3 hours, despite the use of the phone - car navigation, browsing the Internet, notes, etc. Messenger didn't show notifications of new messages until I opened it. I've tried to turn off the adaptive battery mode, but it did not help. Does anyone know how to solve this problem? Everything worked well on Android 8.0, but I do not feel like going back to it again.
szerwony said:
Hello,
recently I decided to update my Mi A1 to Android 9.0. Unfortunately it turns out that I have a big problem with notifications. Sometimes they come "normally", at the time they should. However, it often happens that notifications appear with a delay of 10-30 minutes. Sometimes they don't even come at all until I turn on the screen. In this case of course I am talking about the lack of notifications when the phone is unused. However, I once had a case when notifications from Facebook Messenger did not come for more than 3 hours, despite the use of the phone - car navigation, browsing the Internet, notes, etc. Messenger didn't show notifications of new messages until I opened it. I've tried to turn off the adaptive battery mode, but it did not help. Does anyone know how to solve this problem? Everything worked well on Android 8.0, but I do not feel like going back to it again.
Click to expand...
Click to collapse
Try This
- Open settings
- Type battery optimization in search bar and enter and wait loading
- Click on Not optimized on the top and select All apps
- Scroll to messenger an Click on it and select Don't optimize
you can do this with any app
hope this help u
I will try this, hope it helps. However on Android 8.0 I had optimization turned on and notifications were working fine.
Hi folks,
I've got the 6013 model in the US, running on AT&T, completely stock never rooted, fully updated to 10.3.11. Either the most recent update, or the one before that, seems to have caused an issue where texts sent to me overnight or in early morning before I first use the phone never show up. I've missed some important notifications due to this. The worst thing is they NEVER show up... they aren't just delayed until I wake the phone up. After I start using the phone, new texts make it through just fine. The phone seems to be sleeping deeper or something and not getting any of these cellular-based texts. Emails and other notifications based on wifi internet seem to be showing up fine.
Do not disturb is NOT enabled (and, I've tried toggling it on and off without change). This has been going on for weeks or longer, multiple reboots, etc.. I've checked my default texting app (Textra) and the phone's built-in Messages app... the texts aren't in either app. They just never show up.
What else can I look into to check the cause of this and hopefully a fix?
Thanks!
As a test today, I sent a text from my work phone to my personal OnePlus when I got up (late! Father's Day!) before interacting with my OnePlus at all. It did receive the text just fine. I think the cellular radio may be on some timer and going to sleep / waking up on some sort of schedule. Where are the settings for controlling this kind of thing? I haven't messed with this phone's settings much... it just worked fine out of the box and ever since for the last two and a half years until recent update messed this text thing up.
Further information: In Settings, Battery, Battery Saver is OFF (I've never enabled this) and under battery optimization I noticed Textra was set for Intelligent Control; I've toggled this to Don't Optimize. "Messages" was not present; I never use it.
Is there anything else to try? Note that the phone is plugged in and fully charged at the time these issues are occurring.
Frankenscript said:
Is there anything else to try?
Click to expand...
Click to collapse
Dude, not sure but hope it will work,
anyway trying will cost nothing...
Go to settings > battery > battery optimization >
hit on upper right 3 dots and select advanced optimization,
then be sure " SLEEP STANDBY OPTIMIZATION"
is toggled OFF.
Try again and cross your finger...
Cheers
Dadditz said:
Dude, not sure but hope it will work,
anyway trying will cost nothing...
Go to settings > battery > battery optimization >
hit on upper right 3 dots and select advanced optimization,
then be sure " SLEEP STANDBY OPTIMIZATION"
is toggled OFF.
Try again and cross your finger...
Cheers
Click to expand...
Click to collapse
Thanks @Dadditz , that was already off. Sigh. Not sure why this happens. I've tested when I get up at 7 am, sending a text from another phone, and my 6T receives it, but during the darker hours of the night, no joy. Thanks for the reply, though.
Just as a follow up, the problem seems intermittent. I got some 4 am texts from my sump alarm when the wifi went down briefly. No idea what's going on, but it's intermittent rather than constant.